
Astro 提供的免费卫星电视服务。终身收看娱乐,新闻,学习和资讯节目等。
图片仅供参考。
免费观看15多个电视频道和10+个广播频道。
* 需遵守Astro条款和条件。
步骤一 |
步骤二 |
步骤三 |
选择配套然后提交您的申请。 |
等待安装。 |
享受您的新 Astro / 宽频! |
探索我们的电视配套,其中包含各种娱乐频道。
为家庭中的每个人制作必看的本地和国际内容。
最好的本地和国际卡通片和教育娱乐片。
汇集全球电影和剧集,充满动作、剧情和震撼刺激。
在您探索世界秘密的同时,您还可以了解最新的突发新闻和时事。
见证每场主要联赛和现场体育赛事以及家庭娱乐活动。
集电影、体育和各种流媒体应用于一体的终极娱乐体验。
适合家居办公及串流。以 100Mbps 的速度连接并享受不间断的流媒体、游戏和浏览。
免费 数据机
免费 WiFi-6 路由器
无限数据
| 包括什么? |
Entertainment Pack RM49.99 |
100Mbps Astro Fibre RM99.00 |
| 包括什么? |
Entertainment Pack + Kids RM59.98 |
100Mbps Astro Fibre RM99.00 |
| 包括什么? |
Entertainment Pack + Blockbuster RM59.98 |
100Mbps Astro Fibre RM99.00 |
| 包括什么? |
Entertainment Pack + News & Documentaries RM64.98 |
100Mbps Astro Fibre RM99.00 |
| 包括什么? |
Sports Pack RM99.99 |
100Mbps Astro Fibre RM99.00 |
| 包括什么? |
Epic Pack RM199.99 |
100Mbps Astro Fibre RM99.00 |
适合有4K串流及游戏需求的小型家庭。以 500Mbps 的速度连接并享受快速稳定的互联网,满足您的所有需求。
免费 数据机
免费 WiFi-6 路由器
无限数据
| 包括什么? |
Entertainment Pack RM49.99 |
500Mbps Astro Fibre RM149.00 |
| 包括什么? |
Entertainment Pack + Kids RM59.98 |
500Mbps Astro Fibre RM149.00 |
| 包括什么? |
Entertainment Pack + Blockbuster RM59.98 |
500Mbps Astro Fibre RM149.00 |
| 包括什么? |
Entertainment Pack + News & Documentaries RM64.98 |
500Mbps Astro Fibre RM149.00 |
| 包括什么? |
Sports Pack RM99.99 |
500Mbps Astro Fibre RM149.00 |
| 包括什么? |
Epic Pack RM199.99 |
500Mbps Astro Fibre RM149.00 |
完美符合中型家庭的工作及游戏需求。以 1Gbps 的速度连接,让您体验到超快的互联网速度。
免费 数据机
免费 WiFi-7 路由器
无限数据
| 包括什么? |
Entertainment Pack RM49.99 |
1Gbps Astro Fibre RM229.00 |
| 包括什么? |
Entertainment Pack + Kids RM59.98 |
1Gbps Astro Fibre RM229.00 |
| 包括什么? |
Entertainment Pack + Blockbuster RM59.98 |
1Gbps Astro Fibre RM229.00 |
| 包括什么? |
Entertainment Pack + News & Documentaries RM64.98 |
1Gbps Astro Fibre RM229.00 |
| 包括什么? |
Sports Pack RM99.99 |
1Gbps Astro Fibre RM229.00 |
| 包括什么? |
Epic Pack RM199.99 |
1Gbps Astro Fibre RM229.00 |
为满足所有人的一切需求而设的终极高速互联网。以 2Gbps 的速度连接,享受闪电般的网络速度。
免费 数据机
免费 WiFi-7 路由器
无限数据
| 包括什么? |
Entertainment Pack RM49.99 |
2Gbps Astro Fibre RM319.00 |
| 包括什么? |
Entertainment Pack + Kids RM59.98 |
2Gbps Astro Fibre RM319.00 |
| 包括什么? |
Entertainment Pack + Blockbuster RM59.98 |
2Gbps Astro Fibre RM319.00 |
| 包括什么? |
Entertainment Pack + News & Documentaries RM64.98 |
2Gbps Astro Fibre RM319.00 |
| 包括什么? |
Sports Pack RM99.99 |
2Gbps Astro Fibre RM319.00 |
| 包括什么? |
Epic Pack RM199.99 |
2Gbps Astro Fibre RM319.00 |

Astro 提供的免费卫星电视服务。终身收看娱乐,新闻,学习和资讯节目等。
图片仅供参考。
新的解码器,不包含卫星天线和电缆。您必须已安装 Astro/Njoi 卫星天线和电缆并正常运作。
包括安装。
新的解码器配有卫星天线和电缆。
包括安装。
可靠的宽频配套可实现更高层次的业务增长。
支持最多 5 台设备上的 2-3 个用户。
支持最多 10 台设备上的 6 个用户。
支持多台设备上最多10个重度用户。
支持多台设备上最多 10 名高级用户。
为多台设备上最多 10 位高级用户提供终极支持。
适合家居办公及串流。
100Mbps/50Mbps
免费 Standard Router (RG5)
100Mbps/50Mbps
免费 Standard Router (RG5)
Netflix Basic
适合全高清串流及浏览。
300Mbps/50Mbps
免费 WiFi-6 Combo Box
300Mbps/50Mbps
免费 WiFi-6 Combo Box
Netflix Basic
适合有4K串流及游戏需求的小型家庭。
500Mbps/100Mbps
免费 WiFi-6 Combo Box
500Mbps/100Mbps
免费 WiFi-6 Combo Box
Netflix Standard
完美符合中型家庭的工作及游戏需求。
1Gbps/500Mbps
免费 WiFi-6 Combo Box
1Gbps/500Mbps
免费 WiFi-6 Combo Box
Netflix Standard
为满足所有人的一切需求而设的终极高速互联网。
2Gbps/1Gbps
免费 WiFi-6 Combo Box
2Gbps/1Gbps
免费 WiFi-6 Combo Box
Netflix Standard
可靠的宽频配套可实现更高层次的业务增长。
支持最多 5 台设备上的 2-3 个用户。
支持最多 5 台设备上的 2-3 个用户。
固定 IP。
支持最多 10 台设备上的 6 个用户。
支持最多 10 台设备上的 6 个用户。
固定 IP。
支持多台设备上最多10个重度用户。
支持多台设备上最多10个重度用户。
固定 IP。
支持多台设备上最多 10 名高级用户。
支持多台设备上最多 10 名高级用户。
固定 IP。
适合家居办公及串流。
免费 WiFi-6 Router
免费 WiFi-6 Router
无限语音通话
适合全高清串流及浏览。
免费 WiFi-6 Router
免费 WiFi-6 Router
无限语音通话
适合有4K串流及游戏需求的小型家庭。
免费 WiFi-6 Router
免费 WiFi-6 Router
无限语音通话
完美符合中型家庭的工作及游戏需求。
免费 WiFi-6 Router
免费 WiFi-6 Router
无限语音通话
为满足所有人的一切需求而设的终极高速互联网。
免费 WiFi-6 Router
免费 WiFi-6 Router
无限语音通话
签购
| Astro Njoi UniFi Maxis |
在这里找到您要的答案。
我们提供一站式服务为您申请Astro和Broadband。不必开车,排队和在销售柜台等候。 我们可以帮助您处理您的申请。
我们不收取额外费用。 无需提供信用卡信息。 费用与您在销售柜台申请的费用相同。
首先,您可以在线申请,我们将在工作时间内立即与您联系。 通过WhatsApp/电子邮件/传真发送您的身份证-IC(马来西亚公民)/ 护照(外国人)的复印件给我们。 收到所有资料后,我们将立即处理您的申请。
一旦收到您的完整资料,我们将在工作时间内立即处理您的申请。一旦您的申请获得批准,服务提供商的承包商将与您联系以进行安装预约。
ASTRO 和宽频收费同时在一张账单,享受更大的节省和无忧的账单支付。 在24个月的合约期内,您可以每月以折扣价享受 Astro 和宽频。
Astro 提供多种电视配套,包括娱乐、体育、电影和儿童配套。您可以选择符合您观看需求的配套,并在适用情况下添加额外的串流应用服务。
可以,您可以只订阅 Astro 电视配套而无需绑定宽频。不过,将 Astro 电视与光纤宽频绑定可享有更好的每月优惠,并且只需支付一张综合账单,更加方便。
对于小型家庭以及轻度上网和串流使用者,100Mbps 通常已足够。较大家庭、游戏玩家或重度串流用户则可选择 500Mbps 或 1Gbps 配套,以获得更流畅的多设备使用体验。
大多数 Astro 电视和光纤宽频配套都附带 24 个月合约期。如在合约期满前取消服务,可能会产生提前终止费用。
可以,您可在符合资格及覆盖范围的情况下随时升级电视配套或宽频速度。根据升级情况,可能需要重新计算合约期限。
您的每月账单将由 Astro 直接发出。您可通过电子邮件接收账单,或通过 Astro 账户在线查看。绑定配套用户将收到电视与宽频服务的综合账单。
付款方式包括网上银行、自动扣款、信用卡或 Astro 提供的其他认可付款渠道。我们的团队将在申请过程中为您提供协助。
如果您遇到任何服务中断问题,可联系 Astro 客户服务寻求技术协助。大多数情况下可远程解决,如有需要将安排技术人员上门处理。
可以,迁移服务需视新地址是否在服务覆盖范围内而定。根据您的配套,可能会产生迁移费用及合约调整。
不需要,提交申请时无需提供信用卡资料。服务获批后,付款安排将由 Astro 直接处理。
部分 Astro 电视配套可根据当前促销及服务情况添加串流服务等附加项目。可能需支付额外月费。
是的,光纤安装时通常会提供 WiFi 路由器。路由器型号可能会根据所选宽频速度配套而有所不同。
可以,我们会在处理您的申请前确认您地址的服务覆盖范围,以确保该地区可安装宽频服务。
马来西亚公民需提供 MyKad 复印件。外籍人士则需在提交宽频申请时提供护照复印件。
申请获批后,服务提供商通常会在 2 至 7 个工作日内联系您安排宽频安装预约。
大多数 Astro 宽频配套附带 24 个月合约期,从安装日期开始计算。如您搬迁,可能需要在新地址重新签订 24 个月合约。
可以,您可在新地址具备服务覆盖的情况下迁移宽频服务。合约期限可能会从新安装日期起重新计算 24 个月。
可以,您可申请在家中调整宽频设备位置。若属于非标准安装,可能会产生额外费用,并需在评估后直接支付给安装人员。
可以,您可转用 Astro 宽频。为避免服务中断,建议在终止现有宽频合约前先开通新的宽频服务。
标准安装在促销期间可能免费,但非标准安装(如设备迁移或复杂布线)可能会产生额外费用,并需直接支付给安装人员。
Please check your internet speed and connection status. If your internet is working without any issues, please logout & login into the app again.
If you are still having issues, proceed to submit report via WhatsApp or Feedback Form.
You would have to create a new Astro ID with your email address or mobile number and link your Astro subscription. Please follow the steps in the link here
Your existing contracts and corresponding rewards including but not limited to discounts/rebates will be removed with no penalty applied and replaced with the new contracts associated with the new packs. Exception applies to Disney+ Hotstar (3-Month Pack) and Multiroom campaigns in which remaining contract durations will be brought over if the subscription is continued or penalty will be applied upon discontinuation of said subscriptions.
You will regain access to your channels on Astro immediately once the equipment has been installed at your new house, provided your account is active. Customers can still enjoy viewing via Astro Go.
STEP 1
On your remote, press the HOME button and the home menu will be displayed on top of your screen.

STEP 2
Navigate to SETTINGS.

STEP 3
Navigate to Audio Delay and press "OK".

STEP 4
Navigate to your preferred selection and press “OK”.

Please ensure to put your box on standby mode to refresh the signal.
a. Using IVR
1. Dial 03-95433838 and select you preferred language.
2. Select Account Related.
4. Select Refresh Smartcard.
b. Using MyAstro web
STEP 1
Go to https://myastro.astro.com.my/ in your web browser.
STEP 2
Keyin your Email / Mobile number and password. Then, press "LOG IN".

STEP 3
Click on TV pack.

STEP 4
Choose Main Room for the Primary Box; else choose Multiroom (If any).

STEP 5
Click on "Refresh" to refresh signal on your box.
For Main Box 
For Multiroom
STEP 6
After tap the Refresh, below notification will be displayed as below.
For Main Box 
For Multiroom
c. Using My Astro App
STEP 1
Open My Astro App and click "Login".

STEP 2
Keyin your Email / Mobile number and password. Then, press "LOG IN".

STEP 3
Go to "Account".

STEP 4
Scroll down to "TV pack" and click on it.

STEP 5
Choose Main Room for the Main Box; else choose Multiroom (If any).

STEP 6
Tap on "Refresh" to refresh signal on your box.

STEP 7
After tap the Refresh, below notification will be displayed as below.


1. Please connect your computer or laptop to your Astro Fibre router using LAN cable. Your LAN cable must be connected from the yellow port of Astro Fibre router (Any available port).
2. Once connected, open any web browser such as Google Chrome, Internet Explorer, Mozilla Firefox and etc.
3. On the address bar, type http://192.168.100.254 and below page will appear.

Login using your username and password if you have changed the router login setting. Otherwise, your default router login is as per below.
Username: user
Password: user
4. Once you have successfully logged in, the router's web-based setup page will appear.

5. At the top of the page, click More to configure the WiFi parameters.

6. From the left menu, select WLAN and choose Wi-FI Advanced Network to access the screen below.

7. To change the channel on 2.4 GHz and 5 GHz, click the drop-down arrow for Channel, then select your desired channel.

8. Then, click "Apply" for the changes to take place.

STEP 1
While watching linear channel, press “OK” to launch player banner.

STEP 2
Press “OK” again to Pause. You will see an Icon on the left of TV screen.

STEP 3
Press “OK” again to resume the program.

STEP 4
Navigate to Back To Live TV and press "OK" to go back to the live view.

Please visit http://help.netflix.com to call or start a live chat with Netflix's customer support agents. You will be assisted to unlink your Netflix account from your Astro subscription. After the process, you may link another Netflix account to your Astro subscription.
STEP 1
Press "HOME" button on your remote control.

STEP 2
Navigate to Settings and press "OK".

STEP 3
Navigate to STB Diagnostics and press "OK".

STEP 4
From General Tab, look at the Smart Card No for the smartcard number.

STEP 5
Take look at the Set Top Box Serial Number for the box serial number.


You may proceed with below troubleshooting and it shouldn't take you any longer than 15 minutes.

4. Type the Username and Password as below. Then click Login. (These are the defaults, if you have done previous configuration on your router the password may be different)
Username: admin
Password: admin (or time123)

5. The router's web-based setup page should now appear. Please follow below steps for the configuration.




I am sorry you can't. While we understand the value customers see in choosing their preferred service/pack individually, the packaging of channels/services in the new packs are necessary for us to offer content/services at an affordable price to our customers.
Customers with a Movies subscription via Movies, Premium 1, Premium 3 or Platinum Packs will be able to access Disney+ Hotstar on the Ultra Box and Ulti Box. Alternatively, customers can add on the 3-months Disney+ Hotstar pass for only RM54.90. Subscribe to Disney+ Hotstar via astro.com.my/Disney.
Astro's Plug & Play Box is our latest box where users can enjoy the latest Astro box simply by connecting it to the TV and internet. There is no longer a need to schedule or pay for an installation. By connecting your Plug & Play Box to home broadband, you will be able to-do the following:
Other features include pause on TV and continue watching on the Astro GO app, enhanced search capabilities and more.
Advance payment is only applicable to Astro TV pack purchases. If you subscribe to an Astro Fibre+TV bundle, only one month of your TV subscription fee (excluding tax) is required to be paid upon sign-up. The full tax amount and the first-month subscription fee for Astro Fibre will be paid on your first month's bill.
For Astro Fibre subscription, should you choose to discontinue/terminate the Astro Fibre service before the expiry of the contract (24 months), you will be subjected to an early cancellation fee of RM100 x Remaining months of the contract period for your Broadband services.
All Astro Fibre devices provisioned (Fibre modem, WiFi router and Mesh) will need to be returned upon termination. Our team will schedule the collection of equipment after your Broadband services have been terminated.
If equipment is damaged, lost or cannot be retrieved, penalty fees will be applied (excluding Service Tax) accordingly.
Broadband Deal bundle are recommended packages offered to customers with higher rebate as compared to Broadband Non-Deal bundle.
Currently, Maxis, Digi, Celcom, TuneTalk, U-Mobile, Yes, XOX and Webe.
You can subscribe to new packs via
The Ultra Box is Astro's latest generation of 4K UHD enabled box with Cloud recording feature, redesigned new interface, and UHD resolution. Just connect the all-new Ultra Box to the internet and take control of your entertainment and explore over 110,000 videos that are waiting to be streamed, anytime. With the ability to record as many shows as you want simultaneously.
The new interface on Astro Ultra Box offers an enhanced viewing experience with a brand-new look and feel with features such as:
· New Home Screen - Everything you see is yours
· Discover VOD - Discover 110k videos, stream anytime, anywhere including in 4K UHD
· Search - Search faster and easier
· Play from Start - You missed the start? Just restart
· Stop Here, Continue There - Stop on one screen and continue on another device
· Multi-Screen - Stream seamlessly across any device
· Cloud Recording - Record all the programmes you want at the same time
. **Continuous viewing - Enable to continue watching your favorite shows during raining
Note: ** Except 4K UHD, Astro First and all radio channels
We try to make as many movies and TV shows available for download. However, for some titles, while we may have the rights to offer them via streaming, we may not be able to offer them for download.
For Platinum Pack and Multiroom Smart TV customers, Astro GO+ will be automatically added to your subscription.
The PVR comes with a 12 months warranty from the date of activation.
We would need you to run few tests in order for us to understand your issue and to assist you in fixing the problem.
You may proceed with the troubleshooting steps below which should not require any longer than 15 minutes.
Quick Info
A Speedtest is a service that provides free analysis of Internet access parameters, such as connection data rate.
A Ping Test shows how long it takes for packets to reach host.
A Traceroute Test traces the route of packets to destination host from our server.
Yes, if a device is faulty due to customer's negligence, it is subject to a penalty fee for each device:
Please follow the steps in Q5, then continue with the steps below:
| Step 1: Click the “Email” or “Mobile Number” field to edit. Then, enter your updated detail(s). | Step 2: Complete the verification by entering the code sent to your new email address or mobile number. | Step 3: Congratulations! You have successfully updated your contact detail! |
All existing or new Astro customers who meet the following criteria may upgrade to the Ultra Box:
If you live in a high-rise building, please call us at 03- 7481 8000 to check if your building can support the Ultra Box. If your high-rise building allows for the set-up of individual dishes you will be able to upgrade to the Ultra Box, subject to the criteria above.
If you would like to access our 4K UHD content via the Astro UHD channel 805 and UHD content on VOD, Astro Best and Astro First. We also recommend:
Note: If you do not have an internet connection at home, you may take up the Ultra Box bundled with Astro™'s broadband package with rebates of up to RM30/month. For more details and to sign up for Astro & Broadband, please click here.
You will require HD-PVR service in order to subscribe for a PVR. This service is included in all Starter Pack, Value Pack, Super Pack Lite, Super Pack and Super Pack Plus subscriptions.
Connect your PVR to Wi-Fi and enjoy access to our library of Video On Demand. Replay old seasons, catch-up latest episodes of your favourite shows, anytime you want. To connect your PVR, follow the steps below:
STEP 1
On your remote, press the “HOME” button and the home menu will be displayed at the bottom of your screen.

STEP 2
Navigate to SETTINGS and press “OK”.

STEP 3
Navigate to STB DIAGNOSTICS and press “OK”.

STEP 4
Navigate to Network and press "OK".

STEP 5
Navigate to Wi-Fi and press "OK".

STEP 6
Select New Connection and press "OK".

STEP 7
Select your Wi-Fi network and navigate to "Connect".

STEP 8
Please enter the password to connect to your network and press "OK".

STEP 9
You are successfully connected when this screen appears.

We would need you to run few tests in order for us to understand your issue and to assist you in fixing the problem.
You may proceed with the troubleshooting steps below which should not require any longer than 15 minutes.
1. Please run each of the tests according to your your Laptop/ PC Software.
2. Compile the pictures/ screenshots of your test results in one file (i.e Microsof Word document, PDF file) and attach them in the Support Ticket below in order for us to assist you further:
3. Once you've gathered all the results, kindly send them all through the Feedback Form below,
Quick Info
A Speedtest is a service that provides free analysis of Internet access parameters, such as connection data rate.
A Ping Test shows how long it takes for packets to reach host.
A Traceroute Test traces the route of packets to destination host from our server.
If you're trying to visit a website and it won't load, but others do, there could be a variety of causes. If the site itself is down, there's not much you can do but wait.
If you can load the site on other computers or devices (make sure you try different means of connecting to the internet), there may be an issue with your computer or network.
you may have to get your hands a little dirty.
Quick Info
A Speedtest is a service that provides free analysis of Internet access parameters, such as connection data rate.
A Ping Test shows how long it takes for packets to reach host.
A Traceroute Test traces the route of packets to destination host from our server.
You may switch to E-mail Billing or Paper bills to be notified of your bill and make payment. Kindly note that if you select to have Paper Bills, you will be charged a RM10 fee per bill.
Netflix is available to IPTV customers on the Ultra Box and Ulti Box. Non-Ultra Box customers will not be able to access Netflix on CH741. Please upgrade to the Ultra Box/Ulti Box to access Netflix on the Ultra Box.
Astro is continuously improving our user interface and introducing new features to our platforms to ensure that your Astro experience is more seamless, efficient and user-friendly.
For details on our latest interface, Picture-in-Picture mode and auto-start interactive mode on Astro GO, please click here.
In addition, we have also recently introduced a new look to the Title Information Page, the ability to disable the Profile Selection Screen and adjustable auto-standby timing. For more information, please click here.

By default, the band steering featured is disabled. Follow these steps to enable it.
Note: Band Steering is called Dual-band Combination in the router web interface.

Login using your username and password if you have changed the router login setting. Otherwise, your default router login is as per below.
Username: user
Password: user
4. Once you have successfully logged in, the router's web-based setup page will appear.

5. At the top of the page, click Wi-Fi to configure the WiFi parameters.

6. Click on Dual-band Combination button to enable the Band Steering.

7. A pop-up message will appear showing "The device network may be disconnected when dual-band combination is enabled". Click "OK" to proceed.

8. Set the Wi-Fi name and Wi-Fi password based on customer's preferences. Then click "Apply" for the changes to take place.
Please reconnect to the new Wi-Fi name with the new password once completed.

From Channels 480 (Astro First):
Purchase via Whatsapp
Purchase via SMS
*SMS service is available for Maxis, Celcom, Digi and U Mobile only.
From Beyond PVR On Demand interface:
From Ultra/Ulti On Demand interface:
From Astro Go app (purchases only applicable for Android devices):
*The default pin code is 0000 if you have not pre-set it.
This issue occurs because your TV does not support the higher resolution.
STEP 1
Switch off the power for your box and make sure that the adapter's power light is off.

STEP 2
Switch on the power for your box and make sure that the adapter's power light is on.

STEP 3
Press the standby button repeatedly after switch on the power.
The Startup Options screen will appear on your TV.

STEP 4
Press "987" to access the Advanced Startup Options menu.
Then, press "1" to initiate a reset setting.

STEP 5
Press "OK" to confirm restore to factory setting.

STEP 6
After the factory setting is restored, TV will turn blank.
Please wait until the box completes initiate setup.

STEP 7
Press "1" to initiate Linux download on the software.

STEP 8
Once completed, the following screen will appear on your TV.
Refer to Installation Setup guide here to complete the setup.

STEP 1
On your remote, press the HOME button and the home menu will be displayed on top of your screen.

STEP 2
Navigate to Guide.

STEP 3
Select the channel you would like to add to favourite list and press "OK".
STEP 4
Select "Add to Favourites" and press "OK".

STEP 5
You are successfully added the channel to favourite list when this screen appears.

STEP 6
Your selected channel will have a heart tagging after added as favourite.
When Band Steering is enabled, only one SSID network name with one password is available. Example:
i.SSID: SSID, Password: 12345678
The payment will take some time to reflect in My Astro app and web account. If you experience any further issues or it is still not reflecting in My Astro, please reach out to us via WhatsApp at 03-9543 3838 for more details.
Yes, a penalty fee of RM200/Mesh WiFi unit will be imposed if the customer fails to return the device(s). The courier company will make two attempts to retrieve the Mesh WiFi unit(s) within a period of 30 days, failing which the penalty would be imposed.
A security question will be asked when making payments with credit cards over the phone. All other payment channels will not require any form of verification.
This Service Tax is imposed on customers of Pay TV broadcasting services by the Government. As such the Service Tax will be passed on to the customers.
The speeds shown under “My Network Map†are the WiFi speeds of your connected devices based on factors such as signal strength, distance of devices from your router, obstructing objects etc. This function allows users to know the signal strengths achievable from every room in their house or any distance from their router, giving users accurate indication If additional mesh is needed or if the placement of their router requires adjustment.
However, the speeds shown under “My Devices†are the recent WiFi consumption of your connected devices, which allows you to monitor every user’s internet consumption in your household.
No, if you already have an Ulti box you will not be required to swap the box to enjoy the new packs. However, if you would like to access 4K UHD content, you may upgrade to Ultra Box. Installation and activation fees will be chargeable depending on your package selection.
STEP 1
Press any button on your Astro remote.
INDICATOR: LED blinking 3 times / NO LED blink
SOLUTION: Replace new battery

STEP 2
Check if you can change channel using your Astro remote control.
If issue remain after the battery replacement, try changing the channel manually directly from box front panel (If any).
If it's working, you might need to replace your Astro remote.
This might be due to a faulty Astro remote.
You may purchase it directly from Astro Exclusive Partners.

If confirm no issue with remote control, please refer to Decoder Hang at Channel troubleshooting steps here.
Yes, you may terminate the service. However, an early cancellation fee will be applied for terminations/cancellations within 24 months. Please refer to the Astro Fibre's cancellation details.
Astro Fibre installation will come with 1 unit of TM fibre modem and 1 WiFi router with 24 months warranty period.
While warranty period for Mesh WiFi will be treated as one-to-one swap for faulty Mesh units at any point of time during your service tenure with active Mesh subscription.
You will need to bring along all devices to your new place as no new devices will be issued.
Relocation will be subjected to new 24 months recontract and standard relocation fee applies for both Maxis and Allo respectively.
My Astro app and web is currently available in English and Bahasa Malaysia only.