
Astro 提供的免费卫星电视服务。终身收看娱乐,新闻,学习和资讯节目等。
图片仅供参考。
免费观看15多个电视频道和10+个广播频道。
* 需遵守Astro条款和条件。
步骤一 |
步骤二 |
步骤三 |
选择配套然后提交您的申请。 |
等待安装。 |
享受您的新 Astro / 宽频! |
探索我们的电视配套,其中包含各种娱乐频道。
为家庭中的每个人制作必看的本地和国际内容。
最好的本地和国际卡通片和教育娱乐片。
汇集全球电影和剧集,充满动作、剧情和震撼刺激。
在您探索世界秘密的同时,您还可以了解最新的突发新闻和时事。
见证每场主要联赛和现场体育赛事以及家庭娱乐活动。
集电影、体育和各种流媒体应用于一体的终极娱乐体验。
适合家居办公及串流。以 100Mbps 的速度连接并享受不间断的流媒体、游戏和浏览。
免费 数据机
免费 WiFi-6 路由器
无限数据
| 包括什么? |
Entertainment Pack RM49.99 |
100Mbps Astro Fibre RM99.00 |
| 包括什么? |
Entertainment Pack + Kids RM59.98 |
100Mbps Astro Fibre RM99.00 |
| 包括什么? |
Entertainment Pack + Blockbuster RM59.98 |
100Mbps Astro Fibre RM99.00 |
| 包括什么? |
Entertainment Pack + News & Documentaries RM64.98 |
100Mbps Astro Fibre RM99.00 |
| 包括什么? |
Sports Pack RM99.99 |
100Mbps Astro Fibre RM99.00 |
| 包括什么? |
Epic Pack RM199.99 |
100Mbps Astro Fibre RM99.00 |
适合有4K串流及游戏需求的小型家庭。以 500Mbps 的速度连接并享受快速稳定的互联网,满足您的所有需求。
免费 数据机
免费 WiFi-6 路由器
无限数据
| 包括什么? |
Entertainment Pack RM49.99 |
500Mbps Astro Fibre RM149.00 |
| 包括什么? |
Entertainment Pack + Kids RM59.98 |
500Mbps Astro Fibre RM149.00 |
| 包括什么? |
Entertainment Pack + Blockbuster RM59.98 |
500Mbps Astro Fibre RM149.00 |
| 包括什么? |
Entertainment Pack + News & Documentaries RM64.98 |
500Mbps Astro Fibre RM149.00 |
| 包括什么? |
Sports Pack RM99.99 |
500Mbps Astro Fibre RM149.00 |
| 包括什么? |
Epic Pack RM199.99 |
500Mbps Astro Fibre RM149.00 |
完美符合中型家庭的工作及游戏需求。以 1Gbps 的速度连接,让您体验到超快的互联网速度。
免费 数据机
免费 WiFi-7 路由器
无限数据
| 包括什么? |
Entertainment Pack RM49.99 |
1Gbps Astro Fibre RM229.00 |
| 包括什么? |
Entertainment Pack + Kids RM59.98 |
1Gbps Astro Fibre RM229.00 |
| 包括什么? |
Entertainment Pack + Blockbuster RM59.98 |
1Gbps Astro Fibre RM229.00 |
| 包括什么? |
Entertainment Pack + News & Documentaries RM64.98 |
1Gbps Astro Fibre RM229.00 |
| 包括什么? |
Sports Pack RM99.99 |
1Gbps Astro Fibre RM229.00 |
| 包括什么? |
Epic Pack RM199.99 |
1Gbps Astro Fibre RM229.00 |
为满足所有人的一切需求而设的终极高速互联网。以 2Gbps 的速度连接,享受闪电般的网络速度。
免费 数据机
免费 WiFi-7 路由器
无限数据
| 包括什么? |
Entertainment Pack RM49.99 |
2Gbps Astro Fibre RM319.00 |
| 包括什么? |
Entertainment Pack + Kids RM59.98 |
2Gbps Astro Fibre RM319.00 |
| 包括什么? |
Entertainment Pack + Blockbuster RM59.98 |
2Gbps Astro Fibre RM319.00 |
| 包括什么? |
Entertainment Pack + News & Documentaries RM64.98 |
2Gbps Astro Fibre RM319.00 |
| 包括什么? |
Sports Pack RM99.99 |
2Gbps Astro Fibre RM319.00 |
| 包括什么? |
Epic Pack RM199.99 |
2Gbps Astro Fibre RM319.00 |

Astro 提供的免费卫星电视服务。终身收看娱乐,新闻,学习和资讯节目等。
图片仅供参考。
新的解码器,不包含卫星天线和电缆。您必须已安装 Astro/Njoi 卫星天线和电缆并正常运作。
包括安装。
新的解码器配有卫星天线和电缆。
包括安装。
可靠的宽频配套可实现更高层次的业务增长。
支持最多 5 台设备上的 2-3 个用户。
支持最多 10 台设备上的 6 个用户。
支持多台设备上最多10个重度用户。
支持多台设备上最多 10 名高级用户。
为多台设备上最多 10 位高级用户提供终极支持。
适合家居办公及串流。
100Mbps/50Mbps
免费 Standard Router (RG5)
100Mbps/50Mbps
免费 Standard Router (RG5)
Netflix Basic
适合全高清串流及浏览。
300Mbps/50Mbps
免费 WiFi-6 Combo Box
300Mbps/50Mbps
免费 WiFi-6 Combo Box
Netflix Basic
适合有4K串流及游戏需求的小型家庭。
500Mbps/100Mbps
免费 WiFi-6 Combo Box
500Mbps/100Mbps
免费 WiFi-6 Combo Box
Netflix Standard
完美符合中型家庭的工作及游戏需求。
1Gbps/500Mbps
免费 WiFi-6 Combo Box
1Gbps/500Mbps
免费 WiFi-6 Combo Box
Netflix Standard
为满足所有人的一切需求而设的终极高速互联网。
2Gbps/1Gbps
免费 WiFi-6 Combo Box
2Gbps/1Gbps
免费 WiFi-6 Combo Box
Netflix Standard
可靠的宽频配套可实现更高层次的业务增长。
支持最多 5 台设备上的 2-3 个用户。
支持最多 5 台设备上的 2-3 个用户。
固定 IP。
支持最多 10 台设备上的 6 个用户。
支持最多 10 台设备上的 6 个用户。
固定 IP。
支持多台设备上最多10个重度用户。
支持多台设备上最多10个重度用户。
固定 IP。
支持多台设备上最多 10 名高级用户。
支持多台设备上最多 10 名高级用户。
固定 IP。
适合家居办公及串流。
免费 WiFi-6 Router
免费 WiFi-6 Router
无限语音通话
适合全高清串流及浏览。
免费 WiFi-6 Router
免费 WiFi-6 Router
无限语音通话
适合有4K串流及游戏需求的小型家庭。
免费 WiFi-6 Router
免费 WiFi-6 Router
无限语音通话
完美符合中型家庭的工作及游戏需求。
免费 WiFi-6 Router
免费 WiFi-6 Router
无限语音通话
为满足所有人的一切需求而设的终极高速互联网。
免费 WiFi-6 Router
免费 WiFi-6 Router
无限语音通话
签购
| Astro Njoi UniFi Maxis |
在这里找到您要的答案。
我们提供一站式服务为您申请Astro和Broadband。不必开车,排队和在销售柜台等候。 我们可以帮助您处理您的申请。
我们不收取额外费用。 无需提供信用卡信息。 费用与您在销售柜台申请的费用相同。
首先,您可以在线申请,我们将在工作时间内立即与您联系。 通过WhatsApp/电子邮件/传真发送您的身份证-IC(马来西亚公民)/ 护照(外国人)的复印件给我们。 收到所有资料后,我们将立即处理您的申请。
一旦收到您的完整资料,我们将在工作时间内立即处理您的申请。一旦您的申请获得批准,服务提供商的承包商将与您联系以进行安装预约。
ASTRO 和宽频收费同时在一张账单,享受更大的节省和无忧的账单支付。 在24个月的合约期内,您可以每月以折扣价享受 Astro 和宽频。
Astro 提供多种电视配套,包括娱乐、体育、电影和儿童配套。您可以选择符合您观看需求的配套,并在适用情况下添加额外的串流应用服务。
可以,您可以只订阅 Astro 电视配套而无需绑定宽频。不过,将 Astro 电视与光纤宽频绑定可享有更好的每月优惠,并且只需支付一张综合账单,更加方便。
对于小型家庭以及轻度上网和串流使用者,100Mbps 通常已足够。较大家庭、游戏玩家或重度串流用户则可选择 500Mbps 或 1Gbps 配套,以获得更流畅的多设备使用体验。
大多数 Astro 电视和光纤宽频配套都附带 24 个月合约期。如在合约期满前取消服务,可能会产生提前终止费用。
可以,您可在符合资格及覆盖范围的情况下随时升级电视配套或宽频速度。根据升级情况,可能需要重新计算合约期限。
您的每月账单将由 Astro 直接发出。您可通过电子邮件接收账单,或通过 Astro 账户在线查看。绑定配套用户将收到电视与宽频服务的综合账单。
付款方式包括网上银行、自动扣款、信用卡或 Astro 提供的其他认可付款渠道。我们的团队将在申请过程中为您提供协助。
如果您遇到任何服务中断问题,可联系 Astro 客户服务寻求技术协助。大多数情况下可远程解决,如有需要将安排技术人员上门处理。
可以,迁移服务需视新地址是否在服务覆盖范围内而定。根据您的配套,可能会产生迁移费用及合约调整。
不需要,提交申请时无需提供信用卡资料。服务获批后,付款安排将由 Astro 直接处理。
部分 Astro 电视配套可根据当前促销及服务情况添加串流服务等附加项目。可能需支付额外月费。
是的,光纤安装时通常会提供 WiFi 路由器。路由器型号可能会根据所选宽频速度配套而有所不同。
可以,我们会在处理您的申请前确认您地址的服务覆盖范围,以确保该地区可安装宽频服务。
马来西亚公民需提供 MyKad 复印件。外籍人士则需在提交宽频申请时提供护照复印件。
申请获批后,服务提供商通常会在 2 至 7 个工作日内联系您安排宽频安装预约。
大多数 Astro 宽频配套附带 24 个月合约期,从安装日期开始计算。如您搬迁,可能需要在新地址重新签订 24 个月合约。
可以,您可在新地址具备服务覆盖的情况下迁移宽频服务。合约期限可能会从新安装日期起重新计算 24 个月。
可以,您可申请在家中调整宽频设备位置。若属于非标准安装,可能会产生额外费用,并需在评估后直接支付给安装人员。
可以,您可转用 Astro 宽频。为避免服务中断,建议在终止现有宽频合约前先开通新的宽频服务。
标准安装在促销期间可能免费,但非标准安装(如设备迁移或复杂布线)可能会产生额外费用,并需直接支付给安装人员。
Please ensure that your Astro subscription comes with access to Disney+ Hotstar. You may visit astro.com.my/disney to learn more about the Packs that come with Disney+ Hotstar or to check if your Disney+ Hotstar access is activated.
Upon confirmation that your subscription comes with access to Disney+ Hotstar, if you still see an error screen on your TV with your Ultra or Ulti Box when logging in to Disney+ Hotstar, please call our Customer Contact Centre at 03 9543 3838 and an Astro agent will be available to assist you immediately.
If you would like for more information, kindly visit our Multiroom page via Astro website https://www.astro.com.my/multiroom
To view the terms and conditions, click here.
The service tax rate for Astro Pay TV will be increased from 6% to 8%. The service tax for Astro Fibre, which falls under the category of telecommunication service, will remain at 6%.
1. Ensure power cable is connected tightly.
2. Try to use another power socket / power source to eliminate faulty power sockets/power sources which could cause the issue.

3. If the issue persists, submit your feedback form for further assistance.
No, the Ulti Box does not support 4K UHD content. If you would like to watch Astro's 4K UHD content, please sign up for an Ultra box at Astro Ultra Box and Ulti Box | Astro.
Depending on your service, it is mandatory to return some devices as per our T&Cs, whilst other devices should be disposed of and recycled at collection centres registered under the Department of Environment. To find out what you should do with your devices after service termination, please click here.
Yes, existing Astro customers can subscribe to all Astro Fibre offerings. You also have the option to subscribe to Astro Fibre as a standalone, which comes without any TV packages.
The 24-month contract will be renewed upon signing up for the new packs.
Starting 29 August 2022 (for Ulti Box customers) and 2 September 2022 (for Ultra Box customers), you will be able to log in to Disney+ Hotstar using your registered mobile number by following these simple steps:
Step 1 - You will receive a Disney+ Hotstar auto-activation SMS on your registered mobile number.
Step 2 - Press the Home button on your Astro remote. Under the "Apps
Netflix is available to IPTV customers on the Ultra Box and Ulti Box. Non-Ultra Box customers will not be able to access Netflix on CH741. Please upgrade to the Ultra Box/Ulti Box to access Netflix on the Ultra Box.
If you choose to downgrade your packs or terminate Astro services before the end of your contract term, you will have to pay a cancellation fee. This cancellation fee is calculated based on your subscribed package, contract period and box type. If you cancel your service(s)/change your packages upon completion of your contract term, you won't have to pay any cancellation fee.
1. Power reset (on & off) your Modem and Router.
2. Ensure standard physical connection (No 3rd party devices connected to decoder and modem).
3. Please connect your computer or laptop to your Astro Fibre router using LAN cable. Your LAN cable must be connected from the yellow port of Astro Fibre router (Any available port).
4. Once connected, open any web browser such as Google Chrome, Internet Explorer, Mozilla Firefox and etc.
5. On the address bar, type https://testmyline.astro.com.my/ and below page will appear.

6.Click "GO", and the test will begin.

The test is completed once both download and upload speeds are displayed.
Sample of the Speedtest result is shown below.

**Please ensure the snapshot includes a time stamp and network used either LAN cable or wireless (as per picture above)
7. Kindly screenshot or take a picture of the result, name it as "LAN Speedtest" for test using LAN cable (wired connection).
8. Repeat the test once again using WiFi connection (Please unplug your LAN cable and connect via wireless connection using your SSID).
9. Screenshot or take a picture of the result, name it as "WiFi Speedtest".
Having trouble with your phone line ?
You may proceed to contact below dedicated service provider directly
1 800 1818 18
No, customers are only allowed to choose ONE billing option (either Paper Bill or E-bill or SMS bill). However, customers who opted for Paper Bill will still be able to check their bills through Astro Self-Service Portal, IVR, Channel 200 and WhatsApp.
STEP 1
Switch off the power of your box and make sure that the adapter’s power light is off.
STEP 2
Unplug the HDMI cable from your TV and plug it back in securely to other available HDMI port.
STEP 3
Switch on the power for your box and make sure that the adapter’s power light is on.
Please wait for 5 minutes.
STEP 4
Turn on your box. Do select the correct TV input.
You should no longer be experiencing this problem.

Astro Multiroom is a 2nd Astro subscription that mirrors all the channels on your primary Astro at a discounted monthly fee. You can now enjoy Astro on different TVs in different rooms.
Disney+ Hotstar is available on Chromecast (Gen 2 onwards, firmware 1.43 & above) and with the latest version of the Disney+ Hotstar app on iPhone, iPad and Android mobile.
Follow these instructions to cast your film/series:
Deposit of RM500 (Maxis) and RM300 (Allo) is payable by new subscribers (non-Malaysian). The fee will be reimbursed when service is terminated.
No deposit required for all existing Astro customers and new subscribers (Malaysian).
Astro ID and / or account deletion is permanent. Upon deletion, it will be unlinked from your TV subscription account and you will be logged out from all the associated Astro apps and / or services connected including the partner apps that you have logged in using the same Astro ID. If you have any queries regarding Astro ID or would like to request for Astro ID account deletion, click on submit your request here, fill in the required details and our Astro representative will get back to you within 3 business days for security verification purposes.
STEP 1
Press "HOME" button on your remote control.

STEP 2
Navigate to Settings and press "OK".

STEP 3
Navigate to Display and press "OK".

STEP 4
Navigate to TV Settings and press "OK".

STEP 5
Navigate to Conversion for 4:3 Input Video, select your preferred selection and press “OK”.

STEP 6
Select Yes, continue and press "OK" to confirm on the changes.
Otherwise, select No, go back to cancel.


1. Please standby computer/laptop to access to the internet and connection must be via LAN (cable) [Connect the LAN (cable) to the yellow port in Maxis Router and direct to computer/laptop].
2. You may open any web browser such as Google Chrome, Internet Explorer, Mozilla Firefox and etc.
3. On the address bar, please go to http://192.168.1.254 and below page will appear.

If below box appear, please enter required details:
USERNAME: Administrator
PASSWORD: (ACCESS KEY AT THE RGW STICKER)
(These are the defaults, if you have done previous configuration on your router the password may be different)

4. Once enter into the page "'TECHNICOLOR TG784N V3'', you may follow below steps to get the best wireless channel information.

A. Select "Home Network".
B. Click "WLAN: SSID" to proceed to next screen.
C. In order to get the best wireless channel, click "Wireless Scan" to scan available surroundings wireless Channel.

D. Please choose channel with lesser number of usage.
Example in below case, you may choose channel 4.

5. To configure wireless channel, please proceed with below steps.

A. Select "Home Network".
B. Click "WLAN: SSID" to proceed to next screen.
C. Then, click "Configure" to change the channel selection (automatic to manual) and other configuration option.

D. Please ensure below items:

i. WLAN Enable: Tick
ii. Interface Enable: Tick
iii. Change the Channel Selection to Manual
iv. Change the wireless Channel based on Step 4(D).
v. Once completed the selection, click the "Apply" button.
SST of 6% and 8% will be applied accordingly to your bundle services:
Please refer to these FAQs for more information, or click here to learn more and sign up for the Ulti Box. Alternatively, you may call 03-7481 8000 to get in touch with an Astro representative.
To access these streaming apps, you would need to upgrade to the Ultra or Ulti Box by visiting product.astro.com.my/box. Alternatively, you may also reachus via WhatsApp by typing "Hi
You may manage all your Astro subscriptions via My Astro app. Download here or on your App Store or Google Play Store.
The WiFi SSID and password of the Mesh unit will be automatically synchronized to the WiFi router. Hence, there is no need to configure the WiFi parameters.
*WiFi SSID (Service Set Identifier) is the name of your wireless network, also known as Network ID. It is viewable to anyone with a wireless device within reachable distance of your network.
Should there be any changes in plans we will keep our customers informed on any new development.
"Payment Due Date" refers to the payment deadline for your Astro bills each month.
You will be contacted by Astro via SMS/call at the end of your 24 months speed upgrade period. Customers who choose to remain the upgraded speed after 24 months will be charged as per the monthly subscription fee of the upgraded speed plan from the next month onwards and customers who choose to downgrade to their initial subscribed speed plan will not be charged any additional fees.
Situation 1:
Customer is subscribed to the 50Mbps Astro Fibre plan and is entitled to receive a free 100Mbps speed upgrade for 24 months. If the customer chooses to downgrade back to 50Mbps at the end of the 24-month period, no additional charges will apply.
Situation 2:
Customer is subscribed to the 100Mbps Astro Fibre plan and is entitled to receive a free 500Mbps speed upgrade for 24 months at RM129/month. If the customer chooses to remain with the upgraded speed of 500Mbps at the end of the 24-month period, they will be charged RM189/month* from the 25th month onwards.
*This price might differ depending on the offer or promotion
Yes, the Multiroom (Smart TV) will utilise one (1) of your Astro GO concurrency.
Customers subscribing to Multiroom (Smart TV) can enjoy access up to 4 concurrency (watch 4 screens at the same time) which is shared across one Smart TV device and 3 mobile/laptop/tablet device(s) as Astro GO+ is complimentary with a Multiroom (Smart TV) subscription.
For app, you may go to "Manage' > "Support' section and provide your feedback either through the feedback form or chat with us via WhatsApp at 03-9543 3838.
For web, you may go to "Support' menu and provide your feedback either through the feedback form or chat with us via WhatsApp at 03-9543 3838.
For Ultra and/or Ulti box, you may chat with us via WhatsApp at 03-9543 3838.
Please contact your issuing bank to enable card-not-present (CNP) transactions. This security measure helps us to protect your card information from being misused in fraudulent transactions.
Your documents will be handled in compliance with standards set by PDPA (Personal Data Protection Act 2010) and will not be used for other means without your specific consent.
The supported app platforms are iOS (requires iOS 13.0 or later), and Android (requires Android 8.1 or later), and all Harmony OS.
The supported web browser are Google Chrome, Safari, Mozilla Firefox, Microsoft Edge, Internet Explorer, Opera and other web browser.
BYOND / PVR / Ultra Box
To dismantle ONLY - FOC
To reinstall ONLY – RM65
To dismantle and reinstall - RM65
Broadband / IPTV
Relocation within 6 months of contract start will be charged a RM500.00 relocation fee, and the contract will be renewed to a new 24-month contract.
Relocation after 6 months of contract start will have their contract renewed to a new 24-month contract.
Note For IPTV Customers:
1. Upon relocation request, all exiting IPTV customers will be converted to our Astro & Broadband service. Customers can choose to have standard Astro service with satellite dish, or unicast Plug & Play without satellite dish.
2. If customers choose to have satellite dish, an additional RM150.00 will be charged for satellite installation. If customers choose to have unicast Plug & Play service, no satellite dish is required, hence no extra charge will be incurred.
*Please note that additional charges may apply if the reinstallation process requires extra cables/fixings.
Yes, you can upgrade your internet speed. However, speed downgrade is not allowed.
Refund can be made when there be a termination of account, over payments and in cases where payment was wrongly made to another Astro account.

1. Please connect your computer or laptop to your Astro Fibre router using WiFi or LAN cable. Your LAN cable must be connected from the yellow port of Astro Fibre router (Any available port).
2. Once connected, open any web browser such as Google Chrome, Internet Explorer, Mozilla Firefox and etc.
3. On the address bar, type http://192.168.100.254 and below page will appear.

Login using your username and password if you have changed the router login setting. Otherwise, your default router login is as per below.
Username: user
Password: user
4. Once you have successfully logged in, the router's web-based setup page will appear.

5. At the top of the page, click WLAN to configure the WiFi parameters.

6. You may change the Primary SSID (WiFI Name) and the WPA Passphrase (WiFi Password) to follow your preferences for 2.4G Wi-Fi Settings, then click "Save & Apply" for the changes to take place.

7. You may make the same changes for 5G Settings by change the Primary SSID (WiFI Name) and the WPA Passphrase (WiFi Password) to follow your preferences, then click "Save & Apply" for the changes to take place.

This exercise currently only affects person-to-person SMS with URL links. However, the blocking of SMS sent by businesses via short codes such as 6XXXX, 3XXXX, 2XXXX and 1XXXX will be implemented at a later phase. In response to this government initiative, Astro customers will no longer receive SMS bills effective 1 August 2023. This change will be carried out in phases.
Please switch your preferred Bill Delivery Method using our self-service portals via My Astro Web or My Astro app. Please click here to download the app on your mobile device or login to My Astro Web.
Currently, this change affects SMS bills only. Other SMSs such as (but not limited to) bill reminders, payment notifications, promotional SMSs or technical appointment reminders will still be sent to you if applicable.
Your monthly bill of the previous and new pack will be prorated. This will be reflected into your bill accordingly.
There are various offers currently available for both existing and new customers:
You may choose from a selection of Astro Fibre speeds from 50Mbps to 800Mbps to accompany your Astro TV Packs from as low as RM60/month for 50Mbps or RM90/month for 100Mbps. That is more than RM900 of savings in total across all speed plans from 50Mbps to 800Mbps. On top of this offer, you will also get to enjoy a complimentary speed upgrade for 24 months if you subscribe within 24 November 2023 to 31 May 2024. This is part of Astro’s initiative to give better value to support loyal customers, and the full details of this offer are as follows:
| Sign Up Speed | Upgraded Speed | Upgrade Duration | Original Price | Promotion Price | Rebates |
| 50Mbps | 100Mbps | 24 months | RM99/month | RM60/month | RM39/month |
| 100Mbps | 500Mbps | 24 months | RM129/month | RM90/month | |
| 500Mbps | 800Mbps | 24 months | RM189/month | RM150/month | |
| 800Mbps | N/A | N/A | RM249/month | RM210/month |
*Offers applicable to non-Primary Pack bundles only.
**Speed upgrade offer is only eligible for customers who sign up within 24 November 2023 to 31 January 2024.
| Sign Up Speed | Upgraded Speed | Upgrade Duration | Original Price | Promotion Price | Rebates |
| 50Mbps | 100Mbps | 24 months | RM99/month | From RM70/month | Up to RM39/month |
| 100Mbps | 500Mbps | 24 months | RM129/month | From RM100/month | |
| 500Mbps | 800Mbps | 24 months | RM189/month | From RM160/month | |
| 800Mbps | N/A | NA | RM249/month | From RM220/month |
*Promotion price is applicable for Astro Fibre bundles only.
**Speed upgrade offer is only eligible for customers who sign up within 24 November 2023 to 31 May 2024.
If you're trying to visit a website and it won't load, but others do, there could be a variety of causes. If the site itself is down, there's not much you can do but wait.
If you can load the site on other computers or devices (make sure you try different means of connecting to the internet), there may be an issue with your computer or network.
you may have to get your hands a little dirty.
Quick Info
A Speedtest is a service that provides free analysis of Internet access parameters, such as connection data rate.
A Ping Test shows how long it takes for packets to reach host.
A Traceroute Test traces the route of packets to destination host from our server.





Option 1
Modem connection

Router connection


3. Please make sure the LAN cable is connected properly from router (Port 1-4 - LAN port) to PC/ Laptop.
4. If you have change the password in Selfcare Time portal recently, please change the router configuration follows the new password made in Selfcare, but if you didn't make any changes, please go to Step 5.
5. If the issue persists, submit your feedback form and attach your modem light indicator picture/video for further assistance.
Option 2/ Option 3
Modem Connection

Router Connection


5. Make Sure both cables on Modem (LAN Port 4/ LAN Port 3 for second decoder) and Astro Decoder (Network Port) are properly inserted.


6. Switch on modem and router and please wait for 2 minutes to stabilise the devices after reboot.
5. If the issue persists, submit your feedback form and attach your modem light indicator picture/video for further assistance.
Option 4
1. Ensure Modem/Router are connected tightly to the power socket.

2. Try to use another power socket / power source to eliminate faulty power sockets/power sources which could cause the issue.
3. If the issue persists, submit your feedback form for further assistance.
Option 5
1. Please ensure LAN cable is directly connected to modem port LAN 1.

2. Please use different LAN port if LAN 1 port is still off / not working.
3. If the issue persists, submit your feedback form for further assistance.
The default PIN is 0000. You may change your PIN to a secure one by doing this at Settings, under your Preferences, select PIN Management, enter your old PIN or default PIN and proceed to create a new PIN.

1. Ensure power cable is connected tightly.
2. Try to use another power socket / power source to eliminate faulty power sockets/power sources which could cause the issue.

3. If the issue persists, submit your feedback form for further assistance.
Once your Plug & Play Box has been activated, a courier service will reach out to you within TWO (2) weeks for a time for them to pick up the old Astro box and SIM card/Smartcard.
1. Tune to Astro channel 200 - select "Add-Ons"

2. Select the option for Monthly Subscription

3. Send the WhatsApp code as per displayed on the TV screen

Astro Channel 200 is a self-service portal that helps you upgrade your packages and purchase add-ons instantly.
The New Astro First serves as the one-stop, ultimate home cinema offering the biggest and latest local and international blockbuster films where you can:-