签购与安装 Astro / Broadband | 签购与安装 Astro / Broadband。

Astro

现在您可以享受令人惊叹的全新 Astro 电视套餐。

我们全新策划的 Astro 电视套餐已重新设计,为您带来喜爱的内容。

 

电视配套   新安装 更改现有配套    

探索我们的电视配套,其中包含各种娱乐频道。

新安装 更改现有配套    
❯ ❮
Entertainment Pack
Entertainment Pack
RM49.99 /月
查看频道列表

为家庭中的每个人制作必看的本地和国际内容。

Entertainment Pack + Kids
Entertainment Pack + Kids
RM59.98 /月
查看频道列表

最好的本地和国际卡通片和教育娱乐片。

Entertainment Pack + Blockbuster
Entertainment Pack + Blockbuster
RM59.98 /月
查看频道列表

汇集全球电影和剧集,充满动作、剧情和震撼刺激。

Entertainment Pack + News & Documentaries
Entertainment Pack + News & Documentaries
RM64.98 /月
查看频道列表

在您探索世界秘密的同时,您还可以了解最新的突发新闻和时事。

Sports Pack
Sports Pack
RM99.99 /月
查看频道列表

见证每场主要联赛和现场体育赛事以及家庭娱乐活动。

Epic Pack
Epic Pack
RM199.99 /月
查看频道列表

集电影、体育和各种流媒体应用于一体的终极娱乐体验。

 
 

100Mbps Astro Fibre   新安装 更改现有配套    

适合家居办公及串流。以 100Mbps 的速度连接并享受不间断的流媒体、游戏和浏览。

新安装 更改现有配套    
❯ ❮
100Mbps
100Mbps
RM99.00 /月
不含电视频道

免费 数据机

免费 WiFi-6 路由器

无限数据

Entertainment Pack + 100Mbps
Entertainment Pack + 100Mbps
RM148.99 /月
查看频道列表
包括什么?
Entertainment Pack
RM49.99
100Mbps Astro Fibre
RM99.00
RM99.00
Entertainment Pack + Kids + 100Mbps
Entertainment Pack + Kids + 100Mbps
RM158.98 /月
查看频道列表
包括什么?
Entertainment Pack + Kids
RM59.98
100Mbps Astro Fibre
RM99.00
RM99.00
Entertainment Pack + Blockbuster + 100Mbps
Entertainment Pack + Blockbuster + 100Mbps
RM158.98 /月
查看频道列表
包括什么?
Entertainment Pack + Blockbuster
RM59.98
100Mbps Astro Fibre
RM99.00
RM99.00
Entertainment Pack + News & Documentaries + 100Mbps
Entertainment Pack + News & Documentaries + 100Mbps
RM163.98 /月
查看频道列表
包括什么?
Entertainment Pack + News & Documentaries
RM64.98
100Mbps Astro Fibre
RM99.00
RM99.00
Sports Pack + 100Mbps
Sports Pack + 100Mbps
RM198.99 /月
查看频道列表
包括什么?
Sports Pack
RM99.99
100Mbps Astro Fibre
RM99.00
RM99.00
Epic Pack + 100Mbps
Epic Pack + 100Mbps
RM298.99 /月
查看频道列表
包括什么?
Epic Pack
RM199.99
100Mbps Astro Fibre
RM99.00
RM99.00
 
 

500Mbps Astro Fibre   新安装 更改现有配套    

适合有4K串流及游戏需求的小型家庭。以 500Mbps 的速度连接并享受快速稳定的互联网,满足您的所有需求。

新安装 更改现有配套    
❯ ❮
500Mbps
500Mbps
RM149.00 /月
不含电视频道

免费 数据机

免费 WiFi-6 路由器

无限数据

Entertainment Pack + 500Mbps
Entertainment Pack + 500Mbps
RM198.99 /月
查看频道列表
包括什么?
Entertainment Pack
RM49.99
500Mbps Astro Fibre
RM149.00
RM149.00
Entertainment Pack + Kids + 500Mbps
Entertainment Pack + Kids + 500Mbps
RM208.98 /月
查看频道列表
包括什么?
Entertainment Pack + Kids
RM59.98
500Mbps Astro Fibre
RM149.00
RM149.00
Entertainment Pack + Blockbuster + 500Mbps
Entertainment Pack + Blockbuster + 500Mbps
RM208.98 /月
查看频道列表
包括什么?
Entertainment Pack + Blockbuster
RM59.98
500Mbps Astro Fibre
RM149.00
RM149.00
Entertainment Pack + News & Documentaries + 500Mbps
Entertainment Pack + News & Documentaries + 500Mbps
RM213.98 /月
查看频道列表
包括什么?
Entertainment Pack + News & Documentaries
RM64.98
500Mbps Astro Fibre
RM149.00
RM149.00
Sports Pack + 500Mbps
Sports Pack + 500Mbps
RM248.99 /月
查看频道列表
包括什么?
Sports Pack
RM99.99
500Mbps Astro Fibre
RM149.00
RM149.00
Epic Pack + 500Mbps
Epic Pack + 500Mbps
RM348.99 /月
查看频道列表
包括什么?
Epic Pack
RM199.99
500Mbps Astro Fibre
RM149.00
RM149.00
 
 

1Gbps Astro Fibre   新安装 更改现有配套    

完美符合中型家庭的工作及游戏需求。以 1Gbps 的速度连接,让您体验到超快的互联网速度。

新安装 更改现有配套    
❯ ❮
1Gbps
1Gbps
RM229.00 /月
不含电视频道

免费 数据机

免费 WiFi-7 路由器

无限数据

Entertainment Pack + 1Gbps
Entertainment Pack + 1Gbps
RM278.99 /月
查看频道列表
包括什么?
Entertainment Pack
RM49.99
1Gbps Astro Fibre
RM229.00
RM229.00
Entertainment Pack + Kids + 1Gbps
Entertainment Pack + Kids + 1Gbps
RM288.98 /月
查看频道列表
包括什么?
Entertainment Pack + Kids
RM59.98
1Gbps Astro Fibre
RM229.00
RM229.00
Entertainment Pack + Blockbuster + 1Gbps
Entertainment Pack + Blockbuster + 1Gbps
RM288.98 /月
查看频道列表
包括什么?
Entertainment Pack + Blockbuster
RM59.98
1Gbps Astro Fibre
RM229.00
RM229.00
Entertainment Pack + News & Documentaries + 1Gbps
Entertainment Pack + News & Documentaries + 1Gbps
RM293.98 /月
查看频道列表
包括什么?
Entertainment Pack + News & Documentaries
RM64.98
1Gbps Astro Fibre
RM229.00
RM229.00
Sports Pack + 1Gbps
Sports Pack + 1Gbps
RM328.99 /月
查看频道列表
包括什么?
Sports Pack
RM99.99
1Gbps Astro Fibre
RM229.00
RM229.00
Epic Pack + 1Gbps
Epic Pack + 1Gbps
RM428.99 /月
查看频道列表
包括什么?
Epic Pack
RM199.99
1Gbps Astro Fibre
RM229.00
RM229.00
 
 

2Gbps Astro Fibre   新安装 更改现有配套    

为满足所有人的一切需求而设的终极高速互联网。以 2Gbps 的速度连接,享受闪电般的网络速度。

新安装 更改现有配套    
❯ ❮
2Gbps
2Gbps
RM319.00 /月
不含电视频道

免费 数据机

免费 WiFi-7 路由器

无限数据

Entertainment Pack + 2Gbps
Entertainment Pack + 2Gbps
RM368.99 /月
查看频道列表
包括什么?
Entertainment Pack
RM49.99
2Gbps Astro Fibre
RM319.00
RM319.00
Entertainment Pack + Kids + 2Gbps
Entertainment Pack + Kids + 2Gbps
RM378.98 /月
查看频道列表
包括什么?
Entertainment Pack + Kids
RM59.98
2Gbps Astro Fibre
RM319.00
RM319.00
Entertainment Pack + Blockbuster + 2Gbps
Entertainment Pack + Blockbuster + 2Gbps
RM378.98 /月
查看频道列表
包括什么?
Entertainment Pack + Blockbuster
RM59.98
2Gbps Astro Fibre
RM319.00
RM319.00
Entertainment Pack + News & Documentaries + 2Gbps
Entertainment Pack + News & Documentaries + 2Gbps
RM383.98 /月
查看频道列表
包括什么?
Entertainment Pack + News & Documentaries
RM64.98
2Gbps Astro Fibre
RM319.00
RM319.00
Sports Pack + 2Gbps
Sports Pack + 2Gbps
RM418.99 /月
查看频道列表
包括什么?
Sports Pack
RM99.99
2Gbps Astro Fibre
RM319.00
RM319.00
Epic Pack + 2Gbps
Epic Pack + 2Gbps
RM518.99 /月
查看频道列表
包括什么?
Epic Pack
RM199.99
2Gbps Astro Fibre
RM319.00
RM319.00
 
 
 

Astro Rate Card

Astro Rate Card

 
Njoi

免费终身娱乐。

NJOI HD Box 包含免费的15多个电视频道和10+个广播频道,提供来自本地、国际、儿童、最新新闻和体育频道的各种娱乐!

Njoi

Astro 提供的免费卫星电视服务。终身收看娱乐,新闻,学习和资讯节目等。

 

Njoi

图片仅供参考。

免费观看15多个电视频道和10+个广播频道。


* 需遵守Astro条款和条件。

Njoi
 
❯ ❮
njoi
New Decoder
RM325.00

新的解码器,不包含卫星天线和电缆。您必须已安装 Astro/Njoi 卫星天线和电缆并正常运作。

包括安装。

njoi
New Decoder & Satellite Dish
RM415.00

新的解码器配有卫星天线和电缆。

包括安装。

 
 
 
Unifi
unifi-logo

100Mbps @ RM89/月

无限数据,unifi TV和具有unifi光纤宽带的高性能无线路由器。

 

Unifi Business Broadband   

可靠的宽频配套可实现更高层次的业务增长。

❯ ❮
Unifi Biz
100M
RM99.00 /月

支持最多 5 台设备上的 2-3 个用户。

Unifi Biz
300M (MESH6)
RM139.00 /月

支持最多 10 台设备上的 6 个用户。

Unifi Biz
500M (MESH6)
RM179.00 /月

支持多台设备上最多10个重度用户。

Unifi Biz
1Gbps (MESH6)
RM319.00 /月

支持多台设备上最多 10 名高级用户。

Unifi Biz
2Gbps (MESH6)
RM369.00 /月

为多台设备上最多 10 位高级用户提供终极支持。

 
 

100Mbps Unifi Home Broadband   

适合家居办公及串流。

❯ ❮
Unifi Home
100Mbps
RM89.00 /月

100Mbps/50Mbps

免费 Standard Router (RG5)

Unifi Home
100Mbps + Netflix Basic
RM118.90 /月

100Mbps/50Mbps

免费 Standard Router (RG5)

 Netflix Basic

 
 

300Mbps Unifi Home Broadband   

适合全高清串流及浏览。

❯ ❮
Unifi Home
300Mbps
RM129.00 /月

300Mbps/50Mbps

免费 WiFi-6 Combo Box

Unifi Home
300Mbps + Netflix Basic
RM142.00 /月

300Mbps/50Mbps

免费 WiFi-6 Combo Box

 Netflix Basic

 
 

500Mbps Unifi Home Broadband   

适合有4K串流及游戏需求的小型家庭。

❯ ❮
Unifi Home
500Mbps
RM149.00 /月

500Mbps/100Mbps

免费 WiFi-6 Combo Box

Unifi Home
500Mbps + Netflix Standard
RM203.90 /月

500Mbps/100Mbps

免费 WiFi-6 Combo Box

 Netflix Standard

 
 

1Gbps Unifi Home Broadband   

完美符合中型家庭的工作及游戏需求。

❯ ❮
Unifi Home
1Gbps
RM249.00 /月

1Gbps/500Mbps

免费 WiFi-6 Combo Box

Unifi Home
1Gbps + Netflix Standard
RM293.90 /月

1Gbps/500Mbps

免费 WiFi-6 Combo Box

 Netflix Standard

 
 

2Gbps Unifi Home Broadband   

为满足所有人的一切需求而设的终极高速互联网。

❯ ❮
Unifi Home
2Gbps
RM319.00 /月

2Gbps/1Gbps

免费 WiFi-6 Combo Box

Unifi Home
2Gbps + Netflix Standard
RM363.90 /月

2Gbps/1Gbps

免费 WiFi-6 Combo Box

 Netflix Standard

 
 
 
MaxisONE Fibre Internet

享受Maxis为您打造的更好的WiFi体验

获得与网状WiFi配对的超快光纤,以实现更好的覆盖范围,并由Maxperts优化,以满足您一家大小的互联网需求。

 

Maxis Business Fibre   

可靠的宽频配套可实现更高层次的业务增长。

❯ ❮
Maxis Business Fibre
100Mbps
RM119.00 /月

支持最多 5 台设备上的 2-3 个用户。

Maxis Business Fibre
100Mbps + Fixed IP
RM319.00 /月

支持最多 5 台设备上的 2-3 个用户。

固定 IP。

Maxis Business Fibre
300Mbps
RM179.00 /月

支持最多 10 台设备上的 6 个用户。

Maxis Business Fibre
300Mbps + Fixed IP
RM379.00 /月

支持最多 10 台设备上的 6 个用户。

固定 IP。

Maxis Business Fibre
500Mbps
RM219.00 /月

支持多台设备上最多10个重度用户。

Maxis Business Fibre
500Mbps + Fixed IP
RM419.00 /月

支持多台设备上最多10个重度用户。

固定 IP。

Maxis Business Fibre
1Gbps
RM299.00 /月

支持多台设备上最多 10 名高级用户。

Maxis Business Fibre
1Gbps + Fixed IP
RM499.00 /月

支持多台设备上最多 10 名高级用户。

固定 IP。

 
 

100Mbps Maxis Home Fibre   

适合家居办公及串流。

❯ ❮
Maxis Home Fibre
100Mbps
RM89.00 /月

免费 WiFi-6 Router

Maxis Home Fibre
100Mbps + Voice Unlimited
RM99.00 /月

免费 WiFi-6 Router

无限语音通话

 
 

300Mbps Maxis Home Fibre   

适合全高清串流及浏览。

❯ ❮
Maxis Home Fibre
300Mbps
RM99.00 /月

免费 WiFi-6 Router

Maxis Home Fibre
300Mbps + Voice Unlimited
RM109.00 /月

免费 WiFi-6 Router

无限语音通话

 
 

500Mbps Maxis Home Fibre   

适合有4K串流及游戏需求的小型家庭。

❯ ❮
Maxis Home Fibre
500Mbps
RM149.00 /月

免费 WiFi-6 Router

Maxis Home Fibre
500Mbps + Voice Unlimited
RM159.00 /月

免费 WiFi-6 Router

无限语音通话

 
 

1Gbps Maxis Home Fibre   

完美符合中型家庭的工作及游戏需求。

❯ ❮
Maxis Home Fibre
1Gbps
RM249.00 /月

免费 WiFi-6 Router

Maxis Home Fibre
1Gbps + Voice Unlimited
RM259.00 /月

免费 WiFi-6 Router

无限语音通话

 
 

2Gbps Maxis Home Fibre   

为满足所有人的一切需求而设的终极高速互联网。

❯ ❮
Maxis Home Fibre
2Gbps
RM319.00 /月

免费 WiFi-6 Router

Maxis Home Fibre
2Gbps + Voice Unlimited
RM329.00 /月

免费 WiFi-6 Router

无限语音通话

 
 
 

全国范围内安装

 

签购

Astro  Njoi  UniFi  Maxis 

 

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请输入您的手机号码

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请输入完整的安装地址

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请输入您的邮编
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请输入您的州
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常问问题

在这里找到您要的答案。

 

为什么要在这里申请?

我们提供一站式服务为您申请Astro和Broadband。不必开车,排队和在销售柜台等候。 我们可以帮助您处理您的申请。


在这里申请需付多少费用?

我们不收取额外费用。 无需提供信用卡信息。 费用与您在销售柜台申请的费用相同。


申请程序如何?

首先,您可以在线申请,我们将在工作时间内立即与您联系。 通过WhatsApp/电子邮件/传真发送您的身份证-IC(马来西亚公民)/ 护照(外国人)的复印件给我们。 收到所有资料后,我们将立即处理您的申请。


申请程序有多快?

一旦收到您的完整资料,我们将在工作时间内立即处理您的申请。一旦您的申请获得批准,服务提供商的承包商将与您联系以进行安装预约。


为什么要同时申请 ASTRO 和宽频?

ASTRO 和宽频收费同时在一张账单,享受更大的节省和无忧的账单支付。 在24个月的合约期内,您可以每月以折扣价享受 Astro 和宽频。


有哪些电视配套可供选择?

Astro 提供多种电视配套,包括娱乐、体育、电影和儿童配套。您可以选择符合您观看需求的配套,并在适用情况下添加额外的串流应用服务。


我可以只订阅电视而不订阅宽频吗?

可以,您可以只订阅 Astro 电视配套而无需绑定宽频。不过,将 Astro 电视与光纤宽频绑定可享有更好的每月优惠,并且只需支付一张综合账单,更加方便。


我家需要多少宽频速度?

对于小型家庭以及轻度上网和串流使用者,100Mbps 通常已足够。较大家庭、游戏玩家或重度串流用户则可选择 500Mbps 或 1Gbps 配套,以获得更流畅的多设备使用体验。


是否有合约期限?

大多数 Astro 电视和光纤宽频配套都附带 24 个月合约期。如在合约期满前取消服务,可能会产生提前终止费用。


之后可以升级电视配套或宽频计划吗?

可以,您可在符合资格及覆盖范围的情况下随时升级电视配套或宽频速度。根据升级情况,可能需要重新计算合约期限。


我将如何收到我的账单?

您的每月账单将由 Astro 直接发出。您可通过电子邮件接收账单,或通过 Astro 账户在线查看。绑定配套用户将收到电视与宽频服务的综合账单。


有哪些付款方式?

付款方式包括网上银行、自动扣款、信用卡或 Astro 提供的其他认可付款渠道。我们的团队将在申请过程中为您提供协助。


如果服务中断怎么办?

如果您遇到任何服务中断问题,可联系 Astro 客户服务寻求技术协助。大多数情况下可远程解决,如有需要将安排技术人员上门处理。


我可以将 ASTRO 服务迁移到新地址吗?

可以,迁移服务需视新地址是否在服务覆盖范围内而定。根据您的配套,可能会产生迁移费用及合约调整。


申请时需要信用卡吗?

不需要,提交申请时无需提供信用卡资料。服务获批后,付款安排将由 Astro 直接处理。


我可以在电视配套中添加串流服务吗?

部分 Astro 电视配套可根据当前促销及服务情况添加串流服务等附加项目。可能需支付额外月费。


安装光纤时是否提供 WIFI 路由器?

是的,光纤安装时通常会提供 WiFi 路由器。路由器型号可能会根据所选宽频速度配套而有所不同。


申请前可以查询宽频覆盖范围吗?

可以,我们会在处理您的申请前确认您地址的服务覆盖范围,以确保该地区可安装宽频服务。


申请宽频需要准备哪些文件?

马来西亚公民需提供 MyKad 复印件。外籍人士则需在提交宽频申请时提供护照复印件。


申请后多久可以安装?

申请获批后,服务提供商通常会在 2 至 7 个工作日内联系您安排宽频安装预约。


宽频合约期限是多久?

大多数 Astro 宽频配套附带 24 个月合约期,从安装日期开始计算。如您搬迁,可能需要在新地址重新签订 24 个月合约。


我可以将宽频迁移到新地址吗?

可以,您可在新地址具备服务覆盖的情况下迁移宽频服务。合约期限可能会从新安装日期起重新计算 24 个月。


我可以要求更改安装位置或移动家中设备吗?

可以,您可申请在家中调整宽频设备位置。若属于非标准安装,可能会产生额外费用,并需在评估后直接支付给安装人员。


如果我已有宽频合约,可以转到 ASTRO 宽频吗?

可以,您可转用 Astro 宽频。为避免服务中断,建议在终止现有宽频合约前先开通新的宽频服务。


非标准安装是否需要额外费用?

标准安装在促销期间可能免费,但非标准安装(如设备迁移或复杂布线)可能会产生额外费用,并需直接支付给安装人员。


WHERE CAN I GET MORE INFORMATION ABOUT THE ONE-TIME BILL ADJUSTMENT?

Please refer to these FAQs for more information.


WHAT IS THE WARRANTY PERIOD FOR ALL ASTRO FIBRE DEVICES?

Astro Fibre installation will come with 1 unit of TM fibre modem and 1 WiFi router with 24 months warranty period.

While warranty period for Mesh WiFi will be treated as one-to-one swap for faulty Mesh units at any point of time during your service tenure with active Mesh subscription.


WILL I BE CHARGED 8% SERVICE TAX ON THE RECONNECTION FEE IF THE EXECUTION WAS DONE BEFORE THE 1ST MARCH 2024 BILL?

No, you will not be charged 8% Service Tax for reconnection performed before 1st March 2024. Only reconnections executed on or after 1st March 2024 are subject to the 8% Service Tax.
 


HOW DO I KNOW IF I HAVE SUCCESSFULLY SUBSCRIBED TO THE ASTRO SUBSCRIPTION PACK WITH PLUG & PLAY BOX?

You will receive SMS notifications upon successful sign-up with a delivery tracking number for the Plug & Play Box and the Astro SIM card.


SOFTWARE UPDATE - HD ENABLED BOX

STEP 1    

Switch OFF the power of your Ultra / Ulti box and make sure that the adapter's power light is off.

STEP 2    

Switch ON the power of your Ultra / Ulti box and make sure that the adapter's power light is on.

‍

STEP 3  

Put the box on standby mode.

STEP 4

Press and hold the Home button on the box.

STEP 5    

Wait until "boot" appear on the front panel and released.

STEP 6

When “boot” appears, press “Standby”,  “Left “, “Up” continuously until Auto Update appear on box screen and Software Update progress on TV.

‍

Byond Box (DMT 4)

‍

STEP 1    

Switch OFF the power of your box and make sure that the adapter's power light is off.

‍

STEP 2

Switch ON the power of your box and make sure that the adapter's power light is on.

STEP 3

Press Standby, Ch+, Standby keys on the box simultaneously when the "boot" message appears on the box front  panel.

The Software Update progress screen will appears.    

The update will take 10 - 15 minutes to complete. Please be patience.

Byond Box (New Zapper)

STEP 1  

Switch OFF the power of your box and make sure that the adapter's power light is off.

STEP 2    

Switch ON the power of your box and make sure that the adapter's power light is on.

STEP 3

Press the standby button repeatedly after switch on the power.

STEP 4

Press "OK".

STEP 5    

The Software Update progress screen will appears.

The update will take 10 - 15 minutes to complete.

Please be patience.


CESSATION OF PAY-PER-VIEW (PPV) ON CH200

From 8 October 2021 onwards, Astro will be ceasing the daily passes (e.g. 3, 5, 7 & 30 days passes). Please subscribe to the relevant packs to continue enjoying your favourite content. Stay tuned for more exciting offers. Thank you.


WILL MY CREDIT CARD BE ACCEPTED FOR PAYMENT?

Yes. You can make payment using your credit card via My Astro Portal:

- For One-time payment: All Master/Visa 3D secured debit/credit cards for one-time payment issued by banks in Malaysia

- For Auto-Debit: All Master/Visa/AMEX debit/credit cards issued by banks in Malaysia

 


HOW DO I SUBSCRIBE TO ADD-ONS?

1. Tune to Astro channel 200 - select "Add-Ons"

2. Select the option for Monthly Subscription

3. Send the WhatsApp code as per displayed on the TV screen


HOW SECURE IS MY DATA THAT IS PROCESSED IN EKYC?

Your documents will be handled in compliance with standards set by PDPA (Personal Data Protection Act 2010) and will not be used for other means without your specific consent.


WILL THIS CHANGE IN DUE DATE IMPACT MY MONTHLY SUBSCRIPTION?

No, this change in due date will not impact your monthly bill subscription.


INTERNET INTERMITTENT OR FREQUENT DISCONNECTION - TIME

Intermittent internet connection using LAN cable
Looks like there is something wrong with your service connection.Please run a Ping Test, Traceroute Test and attach the picture or screenshot of both test results in the Feedback Form below, in order for us to provide further assistances.

Please make sure to attach the required screenshot(s) in ONE file (i.e. Microsoft Word document, PDF, Image file) before submitting the form.

Quick Info
A Ping Test shows how long it takes for packets to reach host.
A Traceroute Test traces the route of packets to destination host from our server.


Intermittent internet connection using Wi-Fi

1. Router Positioning

Most people underestimate the importance of picking a good spot for a Wi-Fi router. Even a small shift in positioning could end up being the difference between day and night.    

i) High vs. Low

Put the router as high up as possible to extend the broadcasting range  of the radio waves. This also helps clear the router of possible interferences.
 

ii) Concrete & Metals

Make sure your router isn't blocked by any other objects, especially devices that are electronic. Also, avoid placing your router in your basement as this area is usually enclosed by a lot of concrete, which can be almost  impossible for Wi-Fi signals to penetrate.
 

iii) Distance to Router

The further away from your router you get, the weaker the Wi-Fi signal. Therefore, the best option is to place your router as close to your  devices as possible, but this is only practical if you have one main area where you tend to use your devices.

Otherwise, you should place your router near the center of your home. After all, Wi-Fi broadcasts in 360 degrees, so it doesn't make sense to put it at one end of the house.


2. Wireless Interference & Noise

You've probably never noticed but there are wireless signals all around you wherever you go and they're passing  through you all the time. From where? Electronic devices, Wi-Fi routers, satellites, cell towers, and more.

Although Wi-Fi is supposed to be on a different frequency than most of these devices, the amount of radio noise can still cause interference. Some common causes of interference include:

  • Microwaves
  • Bluetooth Devices
  • Cordless Phone
 

3.  Surrounding Wi-Fi signals

A truth of the modern world is that every household has their own Wi-Fi network, which can cause issues with channel overlap. This can be somewhat problematic in a townhouse, but is especially problematic in housing complexes and apartments where there can be many routers within close proximity.

Which is why it's important that you pick a good channel in your router settings. Modern routers can choose channels for you automatically, but sometimes it's better to investigate and find the best channel yourself.
 

4. Usage

More likely, however, is that the people on your network such as friends, roommates, or family members are participating in bandwidth-heavy activities like gaming and streaming Ultra box/ Netflix.

Fortunately, if this is the case, you can prioritize your own network traffic by enabling Quality of Service in your router settings.

If the problem  persists, please run a Ping Test, Traceroute Test and attach the picture or screenshot of both test results in the Feedback Form below, in order for us to provide further assistances

Please make sure to attach the required screenshot(s) in ONE file (i.e. Microsoft Word document, PDF, Image file)  before submitting the form.


Quick Info
A Speedtest is a service that provides free analysis of Internet access parameters, such as connection data rate.
A Ping Test shows how long it takes for packets to reach host.
A Traceroute Test traces the route of packets to destination host from our server.


WHAT IS 4K UHD? TELL ME ABOUT THE UHD CONTENT AVAILABLE WITH THE ULTRA BOX.

4K UHD offers 4 times the resolution of HDTV (4K UHD has 3840x2160 resolution with 8 million pixels compared to HD which has 1920x1080 with 2 million pixels), sharper detail, smoother lines and a richer colour palette, as well as a vibrant colour TV experience. 

Customers on Ultra Box with Sports Pack can tune in to the Astro SuperSport UHD Channel (CH 805 and CH 806) for an exciting selection of Sports content such as the Premier League and the Spanish Primera Liga. 

Customers on Ultra Box with Movies Pack and News & Documentaries add-on can stream some of the latest movies and documentaries respectively in UHD by pressing the “Home” button on your remote and exploring your choices at no additional cost.

In addition, customers can rent additional movies on top of their subscription and stream the latest and hottest 4K UHD Blockbuster movies, drama series and local movies, blockbuster movies in Ultra HD via Astro First Channel 480, and Astro Best Channel 481 and VOD titles in “Store”.

Please note that a standard rent rate applies for all these titles, to learn more about the pricing, head over to the FAQ section at www.astro.com.my/ultra


I AM NOT INTERESTED IN THESE NEW PACKS; I WOULD LIKE TO ADD MULTIROOM TO MY SUBSCRIPTION.

Starting 9 November 2021, you will need to subscribe to the new packages to add on Multiroom to your subscription. Your new package will require a minimum primary subscription fee of RM100.

This is to ensure our customers receive the best possible attention and service via our new packages. We thank you for your understanding.


7. I DO NOT REMEMBER MY USERNAME, EMAIL ADDRESS OR MOBILE NUMBER; HOW DO I LOG IN?

Step 1: Visit https://id.astro.com.my/ and click on “Forgot Astro ID?”

 
Step 2: Enter your Account/Smartcard Number. If you do not know where to find it, click on “Where to find your Account/ Smartcard Number”

Note: Only Astro customers whose Astro ID is linked to their subscription can retrieve their Astro ID this way. Otherwise, you would need to create a new account.


INTERNET NOT AVAILABLE, ASTRO OK - MAXIS

Huawei HG8240
Huawei HG850A
FIBER HOME
ALCATEL LUCENT
HUAWEI
ZTE

Option 1

  1. Please turn off all devices (Modem and Router). By restarting your modem, you can isolate the possibility of overloaded processes in the modem, which would  impact its performance.
  2. Ensure the fiber cable from your wall socket and modem is securely connected.
Modem connection with Fiber Cable
Modem connection with Copper Cable

Notes: You might be connected to LAN 1 if backbone is Maxis


Router connection

Technicolor Router

3. Please make sure the LAN cable is connected properly from router (Port 1-4 - Yellow port) to PC/Laptop.

4. If the issue persists, submit your feedback form and attach your modem light indicator picture/video for further assistance.

 

Option  2/ Option 3/ Option 5/ Option 6

1. Please turn off all devices (Modem and Router). By restarting your modem, you can isolate the possibility of overloaded processes in the modem, which would  impact its performance.    

2. Ensure the fiber cable from your wall socket and modem is securely connected.

3. Ensure both cables on the Modem (LAN Port 2) and Router (WAN Port - Red port) are properly connected.

Modem connection with Fiber Cable
Modem connection with Copper Cable

Notes: You might be connected to LAN 1  if backbone is Maxis
 

Router connection

Technicolor Router

3. Please make sure the LAN cable is connected properly from router (Port 1-4 - Yellow port) to PC/Laptop.

4. Please make sure both cables on Router (Any Yellow port) and Astro Decoder (Network Port behind decoder) are properly inserted.

DMT4 (Hybrid mode)
DMT5 (Hybrid mode)
DMT4 (IP mode)
DMT5 (IP mode)

5. Switch on modem and router and please wait for 2 minutes to stabilise the devices after reboot.

6. If the issue persists, submit your feedback form and attach your modem light indicator picture/ video for further assistance.
 

Option 4

1. Ensure Modem/Router are connected tightly to the power socket.

2. Try to use another power socket / power source to eliminate faulty power sockets/power sources which  could cause the issue.

3. If the issue persists, submit your feedback form for further assistance.


IS THERE A CANCELLATION FEE IF I TERMINATE MY SERVICE?

For Astro Fibre subscription, should you choose to discontinue/terminate the Astro Fibre service before the expiry of the contract (24 months), you will be subjected to an early cancellation fee of RM100 x Remaining months of the contract period for your Broadband services.

All Astro Fibre devices provisioned (Fibre modem, WiFi router and Mesh) will need to be returned upon termination. Our team will schedule the collection of equipment after your Broadband services have been terminated.

If equipment is damaged, lost or cannot be retrieved, penalty fees will be applied (excluding Service Tax) accordingly.

    RM500 for Fibre modem (Broadband Termination Unit)
    RM200 for WiFi router (Residential Gateway)
    RM200/unit for Mesh WiFi


WILL ASTRO BE CONSIDERING A REBATE OR DISCOUNT FOR SOME OF ITS LONG-TERM TENURE CUSTOMERS?

This Service Tax is imposed on customers of Pay TV broadcasting services by the Government. As such the Service Tax will be passed on to the customers.
 


CHANGE STANDBY MODE - ULTRA BOX / ULTI BOX

STEP 1

On your remote, press the HOME button and the home menu will be displayed on top of your screen.

STEP 2

Navigate to Settings.

STEP 3

Navigate to Standby Mode and press "OK".

STEP 4

Navigate to your preferred selection and press "OK".

STEP 5

Navigate to Save and press "OK" to confirm your selection.


WHAT IS THE DIFFERENCE BETWEEN MULTIROOM (ASTRO BOX) AND MULTIROOM (SMART TV)?

Multiroom (Astro Box) requires an Astro box to be setup and can be accessed through the regular satellite feed or streaming on home Wi-Fi. Meanwhile, the Multiroom (Smart TV) only requires a Smart TV and no installation needed. Customers can download the Astro app on the Smart TV and connect to home Wi-Fi to stream.


HOW DO I VIEW MY LATEST TAX INVOICE/BILL?

Tune to channel 200 - select on "My Account".Your Total amount due will be stated under the "Bill Summary" section.

**Please note that this feature requires your box to be connected to your home Wi-Fi. Alternatively you can perform the SMS steps displayed on the screen to check your bill amount.


9. I DID NOT UPDATE/CHECK MY EMAIL ADDRESS AND MOBILE NUMBER BEFORE 12 DECEMBER 2023; WHAT DO I DO NOW?

Firstly, you would have to retrieve your email address/mobile number. Please follow the steps in Q7 in order to do so. Then, follow the steps in Q5 and Q6 to check or update your contact details. Please use your updated email address or mobile number as your Astro ID to log in moving forward.

Note: Only Astro customers whose Astro ID is linked to their subscription can retrieve their Astro ID this way. Otherwise, you would need to create a new Astro ID.


I AM A NEW ASTRO CUSTOMER; MUST I GET THE NEW PACKS?

Yes, starting 9 November 2021, these new packs will be Astro's default offering.


MODEM NO POWER - ALLO

1. Ensure power cable is connected tightly.

2. Try to use another power socket / power source to eliminate faulty power sockets/power sources which  could cause the issue.

3. If the issue persists, submit your feedback form for further assistance.


WHAT CAN I USE MY ACCOUNT NUMBER FOR?

Your account number will be used to identify/verify you for all After Sales-Services. You may also use your mobile number/ Astro smart card number/ NRIC number or Astro Box number.


I AM AN ASTRO CUSTOMER BUT I SUBSCRIBED TO DISNEY+ HOTSTAR DIRECTLY; CAN I TRANSFER MY DIRECT SUBSCRIPTION TO ASTRO AND ENJOY BUNDLE PACK DEALS?

We are not able to transfer your existing Disney+ Hotstar access. To enjoy our bundle rates with one of our packages, simply sign up or renew your subscription to any of our new Packs for even better value and savings. Please visit astro.com.my to find out more. 


UPDATE SATELLITE FREQUENCY - ULTRA / ULTI BOX

STEP 1  

On your remote, press the HOME button.

STEP 2  

Navigate to SETTINGS  icon and press "OK".

‍

STEP 3    

Navigate to Manage Satellite Frequency and press “OK”.

‍

STEP 4  

Choose to Update Satellite Frequency and press “OK”.

‍

STEP 5    

Choose "Confirm" to continue Satellite Frequency Update and press “OK”.

‍

STEP 6  

Satellite Frequency Update progress screen will be displayed.    

The updates will take approximately 20 minutes.

STEP 7

The status will be displayed once update is complete.    


MAXIS - TPLINK ROUTER

  1. Please standby computer/laptop to access to the internet and connection must be via LAN  (cable) [Connect the LAN (cable) to the yellow port in Maxis Router and  direct to computer/laptop].
  2. You may open any web browser such as Google Chrome, Internet Explorer, Mozilla Firefox and etc.
  3. On the address bar, please go to http://192.168.1.254 and below page will appear.
 


The default login of the router as below. If you have done a configuration on your router previously,  the password may be different.

Username: user
Password: Router S/N (Available on the sticker at the back of the router)

4. Once you have successfully login, the router's web-based setup page will appear. Please follow below steps for the configuration.


5. From the left menu, choose Wireless 2.4GHz  and then click Basic Settings tab on the left menu to access to below screen.

 

6. You may change the Wireless Network Name (SSID) and the SSID Password to follow your preferences, then click "Save"  for the changes to take place.

Please reconnect to the new wireless name with the new password once completed.



7. Since this is a dual band router, you will have 2 Wireless Network Names  (SSID) i.e. 2.4GHz and  5GHz. You may connect to any of the SSID, preferably with a stronger signal available.

You may change the Wireless Network Name (SSID) and the SSID Password to follow your preferences for 5GHz by choosing Wireless 5GHz  then click Basic Settings.

Click "Save" for the changes to take  place and reconnect to the new wireless name with the new password once  completed.


I AM CURRENTLY SUBSCRIBED TO THE PREVIOUS ASTRO PACKS (FAMILY PACK, STARTER PACK, VALUE PACK, SUPER PACK LITE, SUPER PACK OR SUPER PACK PLUS). HOW CAN I SUBSCRIBE TO MULTIROOM (SMART TV)?

Please switch your current subscriptions to our new Astro packs to subscribe to Multiroom (Smart TV). To sign up, WhatsApp "SWITCH" to 03-9543 3838 and an agent will assist you.

Find out more of our new packs at https://product.astro.com.my/tv


HOW LONG WILL IT BE BEFORE I AM ABLE TO ENJOY MY NEW SERVICE UPGRADE(S)?

You will be contacted by an Astro representative within two working days to advise you on the next course of action.


WILL I BE ABLE TO ACCESS NETFLIX ON MY ULTRA/ULTI BOX?

You will be able to access Netflix on your Ultra and Ulti Box. However, kindly note that if you have an Ulti Box with a Netflix Premium subscription, you will not be able to watch content in 4K UHD and Netflix Spatial Audio.


I UPGRADED MY ASTRO PACKAGE/RECONNECTED MY ASTRO SERVICE BEFORE 1ST MARCH 2024. WILL I BE CHARGED 8% SERVICE TAX?

Yes, customers who have upgraded their packages or reconnected their Astro service in February 2024 will be charged with 8% Service Tax from 1st March 2024, for services period on or after 1st March 2024.
 


UPDATE PROFILE PICTURE

STEP 1
On your remote, press the Home button and the Home Page will be displayed on your screen.



STEP 2
Navigate to Profile.



STEP 3
The Profile Selection Screen will be displayed. 



STEP 4
Navigate to Edit Profile.



STEP 5
Choose a profile to edit.




STEP 6
Choose a new Profile Picture and press “OK”.


 


WHAT ARE THE CHANGES TO THE ASTRO CHINESE CHANNELS LINE UP STARTING 1ST APRIL 2024?

Starting 1 April 2024, Astro’s Chinese content offering on our Primary & Family Pack is now bigger than ever with the addition of up to 10 channels featuring the latest Chinese primetime dramas, variety and current affairs programmes as well as great selection of movies and musical shows. These are the channels available in the Primary & Family Pack at no additional cost:

  • Celestial Movies (CH309)
  • TVB Jade (CH310)
  • Astro AOD (CH311)
  • TVB Entertainment News (CH317)
  • TVB Xing He (CH319)
  • TVBS Asia (CH320)
  • NHK World (CH398)

Kindly click here to discover all the exciting programmes that are available in these channels.


CHANGE & CHECK THE RESOLUTION SETTING - HD ENABLED BOX

STEP 1  

Press "HOME" button on your remote control.

STEP 2  

Navigate to Settings and press "OK".

STEP 3  

Navigate to Display and press "OK".

STEP 4    

Navigate to Resolution and press "OK".

STEP 5    

Navigate to your preferred selection and press “OK”.

STEP 6    

Select Yes, continue and press "OK" to confirm on the changes.    

Otherwise, select No, go back to cancel.


I AM ENTITLED TO DISNEY+ HOTSTAR WITH MY CURRENT SUBSCRIPTION. HOWEVER, I ALSO HAVE EXISTING OFFERS WITH ASTRO; WILL THESE OFFERS BE IMPACTED?

Your existing offers with us will not be affected and will continue until the agreed upon date. 


CAN I PAY MY ASTRO BILL BY INSTALLMENT PLAN?

Astro does not provide installment plan facilities. You are advised to pay your charges before the due date, as per your monthly bill statement.


I HAVE RECEIVED AN AUTO ACTIVATION SMS, HOW DO I LOG IN TO DISNEY+ HOTSTAR ON MY ULTRA/ULTI BOX?

Starting 29 August 2022 (for Ulti Box customers) and 2 September 2022 (for Ultra Box customers), you will be able to log in to Disney+ Hotstar using your registered mobile number by following these simple steps: 

Step 1 - You will receive a Disney+ Hotstar auto-activation SMS on your registered mobile number. 

Step 2 - Press the Home button on your Astro remote. Under the "Apps


CAN SOMEONE ELSE MAKE THE ADVANCE PAYMENT ON MY BEHALF?

Yes, a third party is allowed to make the advance payment on your behalf. In the case of refund, the amount will be returned to the owner of the third-party account (source of payment).


I AM NOT ON THE ULTRA OR ULTI BOX; HOW DO I ACCESS THESE STREAMING APPS?

To access these streaming apps, you would need to upgrade to the Ultra or Ulti Box by visiting product.astro.com.my/box. Alternatively, you may also reachus via WhatsApp by typing "Hi


HOW DO I CAST DISNEY+ HOTSTAR ON MY TV?

Disney+ Hotstar is available on Chromecast (Gen 2 onwards, firmware 1.43 & above) and with the latest version of the Disney+ Hotstar app on iPhone, iPad and Android mobile. 

Follow these instructions to cast your film/series: 

  • Make sure your mobile device and your Chromecast are on the same WiFi network 
  • Log into your Disney+ Hotstar app 
  • Select a film/series that you want to cast 
  • Press "Play' 
  • Once the film/series has started, tap on the casting icon 
  • Select the screen you wish to cast to 
  • The film/series should then be cast onto your screen


WHAT IS ASTRO QUICK PAY?

Astro Quick Pay is a convenient method to check your Bill Summary, Account Status and pay Astro bills at your convenience with immediate payment posting, right from home. Visit Astro Quick Pay to pay your bill now.


REFRESH SIGNAL OF YOUR BOX - HD ENABLED BOX

Please ensure to put your box on standby mode to refresh the signal.

a. Using IVR

1. Dial 03-95433838 and select you preferred language.
2. Select Account Related.
3. Select Technical Assistance.
4. Select Refresh Smartcard.

b. Using MyAstro web

STEP 1
Go to https://myastro.astro.com.my/ in your web browser.



STEP 2
Key-in your Email / Mobile number and password. Then, press LOG IN.



STEP 3
Click on TV pack.



STEP 4
Choose Main Room for the Primary Box; else choose Multiroom (If any).



STEP 5
Click on "Refresh" to refresh signal on your box. 

For Main Box


For Multiroom


STEP 6
After tap the Refresh, below notification will be displayed as below.

For Main Box


For Multiroom


c. Using MyAstro App

STEP 1
Open myAstro App and click "Login".



STEP 2
Key-in your Email / Mobile number and password. Then, press "LOG IN".



STEP 3
Go to "Account".



STEP 4
Scroll down to "TV pack" and click on it.



STEP 5
Choose Main Room for the Main Box; else choose Multiroom (If any).



STEP 6
Tap on "Refresh" to refresh signal on your box. ​

For Main Box


For Multiroom


STEP 7
After tap the Refresh, below notification will be displayed as below.

For Main Room


For Multiroom


ARE THERE ANY OFFERS IF I SIGN UP FOR DISNEY+ HOTSTAR ON ASTRO NOW?

Yes, from now till 31 May 2022, new customers who sign up for the Platinum Pack on a 24-month contract get to enjoy 60 days on Astro including complimentary access to Sports Extra for 24 months.

For further details on Platinum Pack, please click bit.ly/PlatinumPack60DaysOnUs. Alternatively, new customers on the Movies Pack can enjoy 30 days access to the pack on us.

For more details, please click bit.ly/MoviesPack30DaysOnUs.


HOW WILL CHEQUE PAYMENTS BE PROCESSED MOVING FORWARD?

From 1st July 2023 onwards, Astro will ONLY accept cheques deposited at Public Bank Berhad. 

‍

To simplify your monthly payments, here are some recommended alternatives you can look into.

  • Auto-Debit
  • Online Banking
  • WhatsApp
  • JomPAY
  • Astro Quick Pay

‍

To find out more on how you can make your payments via these channels, kindly visit here.

‍

Should you choose to continue with cheque payment, do ensure that you follow these steps below.

Step 1: Fill in the cheque

Step 2: Ensure that your 10-digit Astro account number is accurately written at the back of the cheque

Step 3: Go to your nearest Public Bank 

Step 4: Locate the Cheque Deposit Machine 

Step 5: Select “Bill Payment” on the screen

Step 6: Select “Astro”

Step 7: Drop your cheque in

Step 8: Collect your receipt

 


WHAT HAPPENS IF I HAVE LOST MY ASTRO BOX OR SMART CARD/SIM CARD?

For customers with the Ultra or Ulti Box, you will be charged a fee of RM100 (not inclusive of Govt. tax) upon confirmation of lost Astro Box and Smart Card/SIM Card.

For lost Smart Card/SIM card only, you may be charged RM50 to obtain a replacement.


ERR-002 - REACHED THE MAXIMUM NUMBER OF SIMULTANEOUS VIDEO STREAMS ACROSS DEVICES FOR ONE ACCOUNT

This error indicates that you have reached the maximum number of simultaneous video streams across devices for one (1) account. To stop seeing this error, please stop streaming on one of your other devices.

• If you have recently purchased your Astro pack or made any changes to your pack on or after 9th November you can stream on two (2) concurrent screens

• If you have not made any changes you can stream on four (4) concurrent screens.

If you are still having issues, proceed to submit report via WhatsApp or Feedback Form.
 


HOW LONG DO I HAVE TO COMPLETE MY EKYC VERIFICATION?

Once you have received the eKYC link, you need to complete the verification within 3 days.


ALL SERVICES NOT AVAILABLE (BROADBAND & ASTRO) - MAXIS

Huawei HG8240
Huawei HG850A
FIBER HOME
ALCATEL LUCENT
HUAWEI
ZTE

Option 1

1. Please turn off all devices (Modem and Router). By restarting your modem, you can isolate the possibility of overloaded processes in the modem, which would  impact its performance.    

2. Ensure the fiber cable from your wall socket and modem is securely connected.

Modem connection with Fiber Cable
Modem connection with Copper Cable

Notes: You might be connected to LAN 1 if backbone is Maxis

Router connection

Technicolor Router

3. Please make sure the LAN cable is connected properly from router (Port 1-4 - Yellow port) to PC/Laptop.

4. If the issue persists, submit your feedback form and attach your modem light indicator picture/video for further assistance.
 

Option 2/ Option 3/ Option 5/ Option 6

1. Please turn off all devices (Modem and Router). By restarting your modem, you can isolate the possibility of overloaded processes in the modem, which would  impact its performance.

2. Ensure the fiber cable from your wall socket and modem is securely connected.

3. Ensure both cables on the Modem (LAN Port 2) and Router (WAN Port - Red port) are properly connected.

Modem connection with Fiber Cable
Modem connection with Copper Cable

Notes: You might be connected to LAN 1  if backbone is Maxis

Router connection

Technicolor Router

4. Please make sure the LAN cable is connected properly from router (Port 1-4 - Yellow port) to PC/Laptop.

5. Please make sure both cables on Router (Any Yellow port) and Astro Decoder (Network Port behind decoder) are properly inserted.

DMT4 (Hybrid mode)
DMT5 (Hybrid mode)
DMT4 (IP mode)
DMT5 (IP mode)

6. Switch on modem and router and please wait for 2 minutes to stabilise the devices after reboot.

7. If the issue persists, submit your feedback form and attach your modem light indicator picture/video for further assistance.

 

Option 4

1. Ensure Modem/Router are connected tightly to the power socket.

2. Try to use another power socket / power source to eliminate faulty power sockets/power sources which  could cause the issue.

3. If the issue persists, submit your feedback form for further assistance.


FAQS: DISNEY+ HOTSTAR ON ASTRO

Disney+ Hotstar app is now available to Astro customers on the Ultra and Ulti Box will be able to enjoy the app on the big screen and stream all their favourite blockbuster movies from Hollywood to Hallyu and award-winning shows from Disney, Marvel, Star Wars, Pixar, National Geographic, FX and 20th Century Studios!


HOW TO UPGRADE TO A DISNEY+ HOTSTAR PREMIUM PLAN?

If you would like to upgrade your pack to include Disney+ Hotstar Premium, please contact Astro Customer Contact Centre at 03 9543 3838. Alternatively, please WhatsApp Astro at 03 9543 3838 and type DH Help for further assistance. 


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