For payments made using credit cards, refunds will be reversed back to the respective card. Whilst payment made by cash and online banking will be made to the account holders bank account.

You may submit your request via Feedback Form with below information details based on your payment method from below option.

Feedback type : Payment/Billing
Issue : Refund – Termination of Account;
Refund – Excess Payment;
Refund – Wrong payment
Transfer credit balance

Below is the required details to fill up based on method of refund.

1. Transfer Credit Balance into other Astro Account

Astro Account Number
Account Holder Name

*Note: Please confirm the Astro Account is active and ensure account number is correct

1. Refund via local bank transfer

Bank Name
Bank Account Number
Bank Account Holder Name

*Note: Please confirm your bank account details and ensure its correct

1. Refund via Foreign bank transfer

Bank Name
Bank Account Number
Bank Swift Code
IBAN Code
Currency: E.g.: Dollar/Yen etc.

*Note: Please confirm your bank account details and ensure its correct

1. Refund via Credit Card

Card Type
Last 4 digits credit card number

*Note: Please provide the last four digits of the most recent credit card used for payment

Currently, Maxis, Digi, Celcom, TuneTalk, U-Mobile, Yes, XOX and Webe.

You will be able to access Netflix on your Ultra and Ulti Box. However, kindly note that if you have an Ulti Box with a Netflix Premium subscription, you will not be able to watch content in 4K UHD and Netflix Spatial Audio.

Streaming app entitlement is dependent on the TV Pack you are subscribed to, with some streaming apps available on Astro as an add-to-bill service. Please visit product.astro.com.my/apps to see if you are entitled to your favourite streaming app once it is launched!

You will be able to enjoy your Viu Premium membership immediately upon purchase/choosing it
under your Asian Favourites bundle option. For further clarification, feel free to reach out to us
via WhatsApp by typing “Hi” at 03-9543 3838.

No, you are still able to subscribe to iQIYI on your current Astro pack.

There will be no changes to your Netflix account when you move to a new address.

Astro GO is free for all Astro customers to enjoy their favourite shows and channels on their smartphones, tablets, and computers – anytime, anywhere in Malaysia. Astro customers with an active Pay-TV subscription can link their accounts to watch corresponding On Demand and TV channels available on Astro GO as part of their subscription.

Don't have an Astro account? Fret not, you may still preview and browse content available on Astro GO via Web, Mobile Phone or your tablet using Astro GO Guest Mode.

You may cancel your iQIYI subscription in the app by following these steps:
Step 1: Go to Home Page
Step 2: Click on "VIP subscription"
Step 3: Click on "Manage VIP subscription" (Gear icon)
Step 4: Click on "Cancel VIP subscription"

Refund can only be made by the registered Astro account holders.

However, if you would like to request refunds on behalf of the account holder, you may do so by providing the supporting documents (e.g.: authorization letter, death certificate, 3rd party NRIC copy).

Starting 12 December 2023, Astro Smart TV app customers can enjoy two 4K Ultra HD (4K UHD) channels, namely CH549 Love Nature 4K and CH805 Astro Sports UHD.

“Love Nature 4K” is available to all customers regardless of their subscribed TV Pack. It celebrates the complexity of life on earth, presenting nature stories in stunning detail and colours.

Additionally, “Astro Sports UHD” is only available to customers with Sports entitlement in their subscribed TV Pack. This channel showcases a variety of sporting events, selected to appeal to the Malaysian viewing audience.

Settlement of total outstanding balance is to be made prior to any of the request.

Video On Demand is FREE* for all Astro customers with connected Astro boxes (Ultra Box, Ulti Box, HD-PVR &PVR boxes). Aside from our extensive library of more than 110,000 video, you can also enjoy blockbuster movies on a pay-per-view basis.

Please note that your default pin is 0000 to make any purchases.

*Entitlement is based on subscription package.

Yes, starting 9 December 2024, the new packs will be the default offering from Astro.

No. The Sun NXT app subscription is currently only accessible within Malaysia.

Visit https://product.astro.com.my/box or check out our user guide for a quick and easy way to get started!

Starting 1 March 2026, customers can look forward to three new movies & entertainment channels — Astro Showtime (CH 411), Rock Action (CH 414) and Rock X Stream (CH 415) — each offering a distinct selection of popular films. Additionally, beginning 1 April 2026, another new channel, Astro FAM Time (CH 412), will be available to customers.

1. Astro Showtime (CH 411) - spotlights top titles from Hollywood and beyond
2. Rock Action (CH 414) - delivers non‑stop, action‑packed movies
3. Rock X Stream (CH 415) - brings together the world’s most talked‑about, critically acclaimed, and big‑budget series
4. Astro FAM Time (CH 412) - features family‑friendly favourites and feel‑good entertainment (available from 1st April 2026)

At the same time, Warner Bros. Discovery (WBD) and Astro's partnership model going forward will change how HBO content is accessed on Astro. From 1 March 2026, the HBO Max app will continue to be available to Astro customers as a standalone ala carte subscription, and the following HBO channels will be discontinued on Astro effective 11:59 PM on 28 February 2026:

1. HBO HD (CH 411)
2. Cinemax HD (CH 412)
3. HBO Family (CH 414)
4. HBO Hits (CH 415)

We understand how important this service is to many of our customers. Customers on any Movie bundle packages / Movies add-on / Astro One: Epic Pack who wish to continue enjoying HBO’s content can subscribe to the HBO Max app as an ala carte add‑on via Astro from RM24.90/month, with access to HBO Originals, blockbuster movies, and exclusive series. There will be no changes for Astro customers who currently subscribe to HBO Max as an add‑on.

Yes, you can choose the other Astro Packs, which do not have Netflix bundled together. However, any changes in your Astro Pack are subject to the terms & conditions.

If you would like more information or to provide feedback on Astro Rewards, kindly reach out to us at 03 9543 3838 or visit one of our Astro service centres.

Astro customers can enjoy a special offer of RM10.80/month (RRP RM14.90/month) including tax when they subscribe to ZEE5 Premium via Astro.

Astro X3 Packs are available in two contract options:

1. 12-Month Contract Plan – Customers are required to fulfil a one-time 12-month contract commitment. There is no contract renewal required after contract expiry.
2. No-Contract Plan – Customers who prefer greater flexibility may subscribe to a no-contract option, which will be available from December 2026 onwards.

Astro continuously reviews its product propositions to ensure we can provide the best customer experience for all our subscribers. We have discontinued the 50% multiroom in order to allow our Astro subscribers with a subscription fee of RM100 or more to only pay a standard RM49.99 (with box setup) to enjoy the Multiroom experience on an Ultra or Ulti Box.

We apologise for any inconvenience.

SecureGo: A transaction authentication alert that is sent to your registered device. With SecureGo, you can either approve or reject the transaction in a matter of seconds. 

WhatsApp OTP: OTP stands for One Time Password which is a 6-digit number that is sent to your mobile number via WhatsApp for verification purposes 

Although it is possible to pair the second mesh node unit with the first mesh, customers are advised to follow similar steps in setting up the Mesh Network by pairing the mesh unit with the WiFi router instead.

Starting 1 March 2026, your access to the HBO Max app through Astro will end. If you would like to continue your access to the app service and keep your preferences or account settings, please subscribe to HBO Max as an ala carte add‑on via Astro from RM24.90/month. Additionally, as part of your current subscription, you can access Prime Video and Disney+, which is already included in your subscription at no additional cost.

No, your subscription will be terminated at the end of your Astro billing date. Until then, you will still be able to access ZEE5 premium.

Youou may visit and follow the steps shown in https://biz.astro.com.my/home-resources/astrobiz-selfcare-user-guide to create you Astro ID.

Each Astro customer can subscribe to a maximum of one (1) Multiroom (Smart TV) subscription. If you need additional Multiroom access, you may subscribe to Multiroom (Astro Box). All subscriptions must be used within the same location as the main subscription.

Yes. You can make payment using your credit card via My Astro Portal:

- For One-time payment: All Master/Visa 3D secured debit/credit cards for one-time payment issued by banks in Malaysia

- For Auto-Debit: All Master/Visa/AMEX debit/credit cards issued by banks in Malaysia

Step 1: Close the "Astro ID Login" tab in your browser, then close your mobile app browser (Safari, Google Chrome, Mozilla Firefox etc).
Step 2: Close the beIN SPORTS CONNECT app on your mobile device.
Step 3 Reopen the beIN SPORTS CONNECT app and try to log in again

No, your Viu app is accessible within Malaysia only.

Please reach out to the Viu team if you have any enquiries or require assistance with
the app. Their customer support is available from 9:00 am to 6:00 pm, Monday to
Friday (excluding Public Holidays).

You may contact Viu’s customer support team by:
1. Emailing to: e[email protected]; or
2. Call or WhatsApp them at 018 - 9429950 ; or
3. Reaching out to them via Facebook: https://www.facebook.com/ViuMalaysia/

If you would like to contact Astro, you may reach out to our Customer Service Centre by:
1. Submitting a feedback form here: www.astro.com.my/contactus/form; or
2. Reaching out to us via WhatsApp by typing “Hi” at 03-9543 3838 for assistance

Subscribing to Disney+ through Astro gives you access to more than just streaming apps. In addition to Disney+, you can enjoy a wide range of entertainment through Astro, including local and international content, live sports, movies, TV shows and on-demand programming.

Astro also offers flexible ways to enjoy Disney+, whether as a standalone subscription, bundled with other streaming services, or included as part of selected Astro packages.

Depending on the subscription option you choose, subscribing to Disney+ through Astro may also offer better value through bundled savings and promotional offers. In addition, you can conveniently manage your Disney+ subscription together with your Astro account through the My Astro app or web.

For the latest Disney+ subscription options and offers, click here.

You may view your latest tax invoice or bill via any of the platform listed below:

A. My Astro app

1. Download the My Astro app

2. Login using your Astro ID

3. Go to Account > Bills

4. You will be able to see your outstanding bill amount, make payment, download bill statements, and view payment history all in one app.

B. My Astro web

Alternatively, you can use the web version
C. IVR

1. Call +603-95433838

2. Press 1 for Account Related Queries

3. Input your 10-digit Astro Account no. or 12-digit MyKad no.

4. Press 2 for Payment and Billing

5. Press 1 to receive an SMS with your bill balance and a link to pay online

Note: You will not be able to download your bills or view payment history via Astro Quick Pay. For a better experience to manage your bills (To download bills or view your payment history), you can download the My Astro app.

💳 Want to manage your Astro bills easily?

📱 Download the My Astro app to:
- View and download bill statements
- Check payment history
- Pay in just a few taps

If your submission was unsuccessful, you can reapply through the My Astro website or app. We strongly advise you to provide your TIN number to facilitate the e-invoice issuance process. Alternatively, you can reach out to us via Astro Help & Support for assistance.

No. An Astro-billed Disney+ subscription cannot be transferred to a Disney+-billed subscription.

If you choose to subscribe directly with Disney+, your subscription and billing will be managed by Disney+. We recommend reviewing your current Disney+ subscription arrangement before signing up to ensure it best meets your needs.

Please note that subscribing directly through Disney+ while maintaining an active Astro-billed Disney+ subscription may result in you having multiple Disney+ subscriptions and being charged separately for each subscription.

Step 1:

Type ASTRO<space>BARCODE<space>10 digit account number

Example: ASTRO BARCODE 0866603852

Step 2:

Send SMS to 66688

*Standard telco charges and Terms and Conditions apply

Yes, your complimentary access to the Sun NXT Lite app will continue even after upgrading to the Astro One Epic Pack.

No, the Netflix 24-month ala-carte plans do not include an auto-renewal contract. After your contract has expired, you can continue to enjoy the discounted price as long as you maintain your Netflix subscription with Astro.