Yes, you can check the status of your application through the My Astro website or app.

The new Astro First (channel 480) serves as the one-stop, ultimate home cinema offering the biggest and latest local and international blockbuster films where you can:-

• Enjoy value for money viewing for local and international movies from only RM15* per movie (*excluding tax).

• Watch each movie for up to 12 different times over 48 hours* at your convenience (*unless stated otherwise).

• Watch local/regional movies or international movies from Hollywood studios as recent as 2 weeks or 3 months respectively from Malaysia’s cinematic release, in addition to exclusive titles only available on Astro First.

We try to make as many movies and TV shows available for download. However, for some titles, while we may have the rights to offer them via streaming, we may not be able to offer them for download.

Please perform the following checks and troubleshooting steps:

1. Check if your TV supports the Astro app.
The Astro app is generally available on selected:

• Android TV / Google TV
• Samsung Smart TV (selected models)
• LG Smart TV (selected models)

Kindly check that your Smart TV supports the Astro Smart TV app (kindly refer here).
If your TV uses a different operating system (e.g., older proprietary OS), the Astro app may not be available.

2. Update your TV software.
Go to: Settings → Support → Software Update
Install any available updates, then restart the TV and try again.

3. Search the correct app store

• Samsung: Apps
• LG: LG Content Store
• Android/Google TV: Google Play Store

Search for "Astro" or "Astro GO" (depending on your region and service availability).

4. If your TV's region is set incorrectly, certain apps may not appear.
Look under: Settings → General → Location/Region
Ensure it matches your actual country.
If you are still having issues, proceed to submit report via WhatsApp or Feedback Form and provide:

• Astro ID use
• Smart TV model
• OS version
• Error reported on device

This will help our support team investigate and assist you further.

Your Astro X3 pack will be activated immediately after you complete your sign-up. Once your sign-up is complete, you can start streaming its content immediately via the Astro app on your Smart TV or through Astro GO on supported devices

a) If you sign up via Astro’s Official Website:
You will be required to create an Astro ID and password during sign-up. Once your subscription is successfully activated, you will receive a "Welcome to Astro" email confirming your activation and can start streaming right away.
To find out more, please visit: Here
i. If you sign up via Astro Sales Agents:
ii. You will receive a “Welcome to Astro” email prompting you to create your Astro ID password and confirming your successful activation. Once your password is set, you can start streaming.

b)Important Notes:

i. When creating your Astro ID, you will be required to use an Astro ID that is not linked to an active Astro account. If the Astro ID (i.e. email address) you enter is already linked to an active Astro account, you will be prompted to use a different Astro ID

ii. However, if the Astro ID you enter is linked to an inactive Astro account, you will have the option to reuse that Astro ID.

If you cancel your Astro X3 subscription mid-month while still under contract, the termination will take effect at the end of your current billing cycle. Your service will remain active until then, and no partial or prorated refund will be provided. And early termination fee charges may still apply.

However, refunds may be applicable if there is an excess credit balance in your account, such as an overpayment or duplicate payment. Any eligible refund will be processed in accordance with Astro's refund policy.

Only the account holder is allowed to manage the auto-debit facility. However, a third-party card holder has the right to withdraw their registered card from the linked-account with proper validation.

The payment will take some time to reflect in My Astro app and web account. If you experience any further issues or it is still not reflecting in My Astro, please reach out to us via WhatsApp at 03-9543 3838 for more details.

Astro is continuously improving our user interface and introducing new features to our platforms to ensure that your Astro experience is more seamless, efficient and user-friendly.

For details on our latest interface, Picture-in-Picture mode and auto-start interactive mode on Astro GO, please click here.

In addition, we have also recently introduced a new look to the Title Information Page, the ability to disable the Profile Selection Screen and adjustable auto-standby timing. For more information, please click here.

No, this change in due date will not impact your monthly bill subscription.

Please ensure that you have subscribed to the mentioned channel.
If you're subscribed to this channel, follow below steps.

STEP 1
You need to refresh the signal on your box.
Refer to Refresh signal of your box guide.

STEP 2
If issue persist after 30 minutes, proceed to submit report via WhatsApp or Feedback Form.

Netflix changes their prices and plans from time to time to reflect the improvements that they make to the service. They continue to invest heavily in great new shows and films, to deliver great value for money.

For Astro Ultra Box or Ulti Boxes, you will be able to see an itemised charge called "Box Fee” in your Astro bill.

Service Tax is charged based on the date the service is rendered. For services rendered on or after 1st March 2024, the Service Tax rate would be at 8% whilst for services enjoyed before 1st March 2024, the Service Tax rate would be 6%.

This initiative is part of Astro’s “GO GREEN” journey, which was implemented to promote paperless billing and to play our part in protecting the environment. The objective of the Paper Bill Charge is to encourage our customers to opt for e-Billing as their preferred Bill Delivery Method, which is also a more convenient and efficient way to access and manage their bills. Hence, a fixed RM10.00 monthly charge will be applied to all existing and new Astro customers who opt for Paper Bills as their preferred bill delivery method.

A security question will be asked when making payments with credit cards over the phone. All other payment channels will not require any form of verification.

Yes, you can watch content on up to 4 different devices simultaneously using the same account. You can have 4 logged-in devices and 4 profiles, allowing for 4 concurrent streams.

Astro Multiroom service mirrors all content from your primary subscription, except selected Special Interest and pay-per-view channels such as Astro First/Best movies.

For customers with Multiroom box, the Plug & Play setup with Astro Broadband will not have access to NHK World. The Plug & Play setup without Astro Broadband will not have access to NHK World.

If you don't currently have an Ultra or Ulti Box, you can upgrade by calling or sending a "Hi" message via WhatsApp to 03-9543 3838. Select your preferred language, then type “2” to upgrade and select “Box upgrade” option. Once your Ultra/Ulti Box is successfully activated, you'll able to access Prime Video app on Astro Box. Activate the app to enjoy the 2 months access. To activate click

https://product.astro.com.my/apps/primevideo

For Platinum Pack and Multiroom Smart TV customers, Astro GO+ will be automatically added to your subscription.

Yes, you can download selected content on the iQIYI app for offline viewing at a later time. To find the titles you have downloaded, you may go to Profile > My Downloads.

• With numerous OTT entrants, consumers are suffering from subscription fatigue. In fact, they are looking for a one stop shop platform where OTT services are integrated in one place.

• Astro offers flexibility and convenience with new packs where customers can get the convenience of accessing a variety of content via Ultra Box as the single remote-control solution.

• In addition, there will be cost savings for Astro customers to purchase both Netflix and Astro together. Even better deals available if customers also subscribe to broadband for a better-connected experience.

You may register up to four (5) devices.

To remove devices on Astro GO, click on Settings > Registered Devices to view and remove a device(s) from the list of devices registered to your Astro ID.

Download the Sun NXT app > Select "Profile" > Click on "Log in with Astro ID" > Click on "Do not have an Astro ID? Click here".

We would recommend the following browsers for a smooth verification process:

• Google Chrome

• Microsoft Edge

• Mozilla Firefox

• Safari

Absolutely not. Astro wants to give our members the convenience of having all their favourite series, exciting originals, vernacular signatures, live sports and local blockbuster movies all in one place.

Astro is continuously improving our user interface and introducing new features to our platforms to ensure that your Astro experience is more seamless, efficient and user-friendly.

For details on our latest interface, Picture-in-Picture mode and auto-start interactive mode on Astro GO, please click here.

In addition, we have also recently introduced a new look to the Title Information Page, the ability to disable the Profile Selection Screen and adjustable auto-standby timing. For more information, please click here.

Refund process required 5 working days by Astro and additional 3 - 7 working days required subject to the respective processing banks.

Astro X3 is a new way to become an Astro customer, designed for the big screen. It allows customers to sign up instantly and start streaming Astro directly on their Smart TV—without the need for a set-top box, satellite dish or installation.

Astro GO, on the other hand, is a companion app that comes with every Astro subscription. It extends the experience to smaller screens, enabling customers to watch their content on smartphones, tablets and PCs anytime, anywhere.

Yes, you can activate your access anytime between April 24, 2025, and June 23, 2025, to get 2 months of access to Prime Video at no additional charge. Please note that the offer is subject to change. All sign-ups are also subject to the Prime Video app usage terms and conditions.

Please ensure that your Ultra or Ulti Box is set as the primary (main) decoder to enjoy 2 months of access to Prime Video at no additional charge.

If your primary box is an older model, don’t worry as you can still enjoy this offer by upgrading to an Ultra/Ulti Box within the offer period. Just contact us to arrange your upgrade.

If you have NOT made any changes to your Astro pack on or after 9th November 2021, you can enjoy up to four (4) concurrent streams on Astro GO anywhere, anytime. However, if you have Astro GO+ as part of your subscription, you will be upgraded to four (4) concurrent streams.

Yes, there are five digital bill platforms available for all customers to check their Astro bills:

A. My Astro app

1. Download the My Astro app

2. Login using your Astro ID

3. Go to Account > Bills

4. You will be able to see your outstanding bill amount, make payment, download bill statements, and view payment history all in one app.

B. My Astro web

Alternatively, you can use the web version

C. Astro Quick Pay

1. Visit https://pay.astro.com.my

2. Enter your 10-digit Astro Account Number and follow the instructions to view your bill, account status, pay bills or add a billing reminder on your Google calendar.

Note: You will not be able to download your bills or view payment history via Astro Quick Pay. For a better experience to manage your bills (To download bills or view your payment history), you can download the My Astro app.

D. IVR

1. Call +603-95433838

2. Press 1 for Account Related Queries

3. Input your 10-digit Astro Account no. or 12-digit MyKad no.

4. Press 2 for Payment and Billing

5. Press 1 to receive an SMS with your bill balance and a link to pay online

Note: You will not be able to download your bills or view payment history via Astro Quick Pay. For a better experience to manage your bills (To download bills or view your payment history), you can download the My Astro app.

E. Auto-Debit

Alternatively, please register for Auto-Debit by following the steps here for hassle-free payments.

💳 Want to manage your Astro bills easily?

📱 Download the My Astro app to:
- View and download bill statements
- Check payment history
- Pay in just a few taps

Astro customers with the Ultra or Ulti Box can access Prime Video via their Ultra/Ulti Box or stream directly using the Prime Video app. If you have not yet upgraded to Astro’s Ultra/Ulti Box, please reach out to us on WhatsApp by sending “Hi” to 03-9543 3838.

Yes, you can change your subtitle and dubbing for your contents, however, the dubbing may differ from content to content.

Completing a CAPTCHA during activation is a standard security measure. It ensures that you are a real person and not an automated bot. This step helps protect your account from unauthorized access and ensures safe and secure use of the service. By verifying your identity, this step provides a better and more secure experience for all users