我们提供一站式服务为您申请Astro和Broadband。不必开车，排队和在销售柜台等候。 我们可以帮助您处理您的申请。

我们不收取额外费用。 无需提供信用卡信息。 费用与您在销售柜台申请的费用相同。

首先，您可以在线申请，我们将在工作时间内立即与您联系。 通过WhatsApp/电子邮件/传真发送您的身份证-IC（马来西亚公民）/ 护照（外国人）的复印件给我们。 收到所有资料后，我们将立即处理您的申请。

一旦收到您的完整资料，我们将在工作时间内立即处理您的申请。一旦您的申请获得批准，服务提供商的承包商将与您联系以进行安装预约。

ASTRO 和宽频收费同时在一张账单，享受更大的节省和无忧的账单支付。 在24个月的合约期内，您可以每月以折扣价享受 Astro 和宽频。

Astro 提供多种电视配套，包括娱乐、体育、电影和儿童配套。您可以选择符合您观看需求的配套，并在适用情况下添加额外的串流应用服务。

可以，您可以只订阅 Astro 电视配套而无需绑定宽频。不过，将 Astro 电视与光纤宽频绑定可享有更好的每月优惠，并且只需支付一张综合账单，更加方便。

对于小型家庭以及轻度上网和串流使用者，100Mbps 通常已足够。较大家庭、游戏玩家或重度串流用户则可选择 500Mbps 或 1Gbps 配套，以获得更流畅的多设备使用体验。

大多数 Astro 电视和光纤宽频配套都附带 24 个月合约期。如在合约期满前取消服务，可能会产生提前终止费用。

可以，您可在符合资格及覆盖范围的情况下随时升级电视配套或宽频速度。根据升级情况，可能需要重新计算合约期限。

您的每月账单将由 Astro 直接发出。您可通过电子邮件接收账单，或通过 Astro 账户在线查看。绑定配套用户将收到电视与宽频服务的综合账单。

付款方式包括网上银行、自动扣款、信用卡或 Astro 提供的其他认可付款渠道。我们的团队将在申请过程中为您提供协助。

如果您遇到任何服务中断问题，可联系 Astro 客户服务寻求技术协助。大多数情况下可远程解决，如有需要将安排技术人员上门处理。

可以，迁移服务需视新地址是否在服务覆盖范围内而定。根据您的配套，可能会产生迁移费用及合约调整。

不需要，提交申请时无需提供信用卡资料。服务获批后，付款安排将由 Astro 直接处理。

部分 Astro 电视配套可根据当前促销及服务情况添加串流服务等附加项目。可能需支付额外月费。

是的，光纤安装时通常会提供 WiFi 路由器。路由器型号可能会根据所选宽频速度配套而有所不同。

可以，我们会在处理您的申请前确认您地址的服务覆盖范围，以确保该地区可安装宽频服务。

马来西亚公民需提供 MyKad 复印件。外籍人士则需在提交宽频申请时提供护照复印件。

申请获批后，服务提供商通常会在 2 至 7 个工作日内联系您安排宽频安装预约。

大多数 Astro 宽频配套附带 24 个月合约期，从安装日期开始计算。如您搬迁，可能需要在新地址重新签订 24 个月合约。

可以，您可在新地址具备服务覆盖的情况下迁移宽频服务。合约期限可能会从新安装日期起重新计算 24 个月。

可以，您可申请在家中调整宽频设备位置。若属于非标准安装，可能会产生额外费用，并需在评估后直接支付给安装人员。

可以，您可转用 Astro 宽频。为避免服务中断，建议在终止现有宽频合约前先开通新的宽频服务。

标准安装在促销期间可能免费，但非标准安装（如设备迁移或复杂布线）可能会产生额外费用，并需直接支付给安装人员。

By keying in the 10-digit account number, Astro will be able to provide better self-service options, as it allows Astro to customise automation options based on the needs of each customer's account.

Connect your PVR to Wi-Fi and enjoy access to our library of Video On Demand. Replay old seasons, catch-up latest episodes of your favourite shows, anytime you want. To connect your PVR, follow the steps below depending on your box type:

(a) Wi-Fi Enabled PVR (DMT5)

·      Press the “Home” button and select “Settings” > “Network” > “Wi-Fi”

·      Allow the PVR to scan Wi-Fi networks available and subsequently choose your home Wi-Fi network > Enter your Wi-Fi password if required

·      Once connected, the icon below will appear on the screen.

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      Tip: Use the alpha-numeric keyboard on your Astro Remote to key in your password

·      Press the “Home” button and select “On Demand” to start watching videos on demand!

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(b) Non-Wi-Fi Enabled PVR (HD PVR)

There are two ways to connect your HD PVR decoder to your home Wi-Fi
(i) Using the Ethernet (LAN) cable 
 

·       Plug in the LAN cable from your modem into the PVR network port

·       Once connected, the icon below will appear on the screen

·       Press the “Home” button and select “On Demand” to start watching videos on demand!

(ii) Using an Astro Wi-Fi dongle as per shown below

Step 1 - Plugin the Wi-Fi dongle into the front USB part of your PVR decoder.

Step 2 - A prompt will appear stating "Do you wish to connect to a wireless network?", select "Yes, continue."

Step 3 - Once connected, the Wi-Fi icon will appear on the screen. Now you are ready to download and enjoy Astro's on demand entertainment.

Step 4 - Press the “Home” button and select “On Demand” to start watching videos on demand!

*The Wi-Fi dongle is only applicable for the non-Wi-Fi enabled PVR (as per the picture).

Please close and re-launc hthe Astro Fibre app, and you will be able to log in.

STEP 1  

On your remote, press the HOME button.

STEP 2

Navigate to SETTINGS icon and press "OK".

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STEP 3  

Navigate to Manage Satellite Frequency and press “OK”.

STEP 4

Choose Test Satellite Frequency and press “OK”.

STEP 5  

Choose "Confirm" to continue Test Satellite Frequency and press “OK”.

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STEP 6  

Satellite Frequency Test progress screen will be displayed.

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STEP 7  

The test result will be displayed once completed.

Only Visa, MasterCard, and American Express Credit Cards and Debit Cards issued by banks in Malaysia are accepted by Astro-owned payment channels. Official Astro payment partners may have different policies - please check with your preferred payment partner for the latest information.

The Ultra/Ulti Plug & Play Box comes with a one-year box hardware warranty.

For self-installation, there is a warranty seal at the bottom of the Ultra/Ulti Plug & Play Box, which must not be removed or tampered with as this would void the one-year Ultra/Ulti box hardware warranty.

If you choose to self-install the Plug& Play Box, then no installation fee will be charged. However, there will be an activation fee (please refer to the table below)

If you choose to have an installer to install the Plug & Play Box, then an installation fee will also apply.

At this point in time, the Disney+ Hotstar app on the Ultra or Ulti Box does not support Dolby audio. We are working to enable this in a future update. 

1. Tune to channel 200 on your Astro box and wait for a few seconds. By default, the selector will be on Packs. Press up/down to select your preferable pack, and press "OK"

2. Select the option for Monthly Subscription

 

3. Send the WhatsApp code as per displayed on the TV screen

Yes, you may terminate the service. However, an early cancellation fee will be applied for terminations/cancellations within 24 months. Please refer to the Astro Fibre's cancellation details.

Astro ID is the account you use to sign in and manage all your Astro services online. You can use your Astro ID for the following Astro apps and portals:

1. My Astro
2. Astro GO
3. HBO GO
4. Disney+ Hotstar
5. iQIYI
6. TVBAnywhere+
7. beIN Sports Connect
8. SYOK App
9. AWANI App
10. Astro Website
11. Ideaktiv portals

You can create an Astro ID using your mobile number or email address here. To secure your Astro ID, please proceed to next step and link the ID to your Astro account number (10 digits) or smart card number (12 digits).

Do ensure that you are logging in with the correct Astro ID and password. If you are still unable to remember your password, please proceed to use the “forgot password” function to reset your password.  
 

If the issue persists, you may submit an enquiry through our feedback form here. Choose feedback type as “Technical issues” and the issue as “I have an enquiry/issue with Apps.” Then, select the app you’re having trouble logging into, and submit the form. We will get in touch with you within 48 hours.

 

Kindly note that you will need to link yourAstro ID with an active Astro subscription to use Astro GO, My Astro, and other partner apps that is included in your subscription. You may refer to the steps here on how to do this.

STEP 1  

Press "HOME" button on your remote control.

STEP 2  

Navigate to Settings and press "OK".

STEP 3  

Navigate to Display and press "OK".

STEP 4    

Navigate to Resolution and press "OK".

STEP 5    

Navigate to your preferred selection and press “OK”.

STEP 6    

Select Yes, continue and press "OK" to confirm on the changes.    

Otherwise, select No, go back to cancel.

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1. Please standby computer/laptop to access to the internet and connection must be via LAN (cable) [Connect the LAN (cable) to the yellow port in Maxis Router and  direct to computer/laptop].

2. You may open any web browser such as Google Chrome, Internet Explorer, Mozilla Firefox and etc.

3. On the address bar, please go to http://192.168.1.254 and below page will appear.

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If below box appear, please enter required details as below:

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USERNAME:  Administrator

PASSWORD: (ACCESS KEY AT THE RGW STICKER)

(These are the defaults, if you have done previous configuration on your router the password may be different)

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4. Once enter into the page ‘’TECHNICOLOR TG784N V3’’, you may follow below step for the wireless information.

i. Click "Configure”

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ii. Once clicked configure button, below screen will appear.

A. This is your current password. Please delete and enter the new password.

B. Once completed the selection; click the "Apply" button. Router will auto reboot and connection re-establish after few minutes.                      

Please re-connect your wireless using the new password.

The payment will take some time to reflect in My Astro app and web account. If you experience any further issues or it is still not reflecting in My Astro, please reach out to us via WhatsApp at 03-9543 3838 for more details.

From 1st July 2023 onwards, Astro will ONLY accept cheques deposited at Public Bank Berhad. 

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To simplify your monthly payments, here are some recommended alternatives you can look into.

• Auto-Debit
• Online Banking
• WhatsApp
• JomPAY
• Astro Quick Pay

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To find out more on how you can make your payments via these channels, kindly visit here.

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Should you choose to continue with cheque payment, do ensure that you follow these steps below.

Step 1: Fill in the cheque

Step 2: Ensure that your 10-digit Astro account number is accurately written at the back of the cheque

Step 3: Go to your nearest Public Bank 

Step 4: Locate the Cheque Deposit Machine 

Step 5: Select “Bill Payment” on the screen

Step 6: Select “Astro”

Step 7: Drop your cheque in

Step 8: Collect your receipt

 

You can proceed with below troubleshooting if the weather is good. Ortherwise, you may try again later.

STEP 1
On your remote, press the “HOME” button and the home menu will be displayed at the bottom of your screen.


STEP 2
Navigate to SETTINGS and press “OK”.


STEP 3
Navigate to STB DIAGNOSTICS and press “OK”.


STEP 4
Refer to the signal strength % shown on the top left of your screen.
If it is 65% or higher, please go to WhatsApp to receive further help.
If it is below 65%, please go to STEP 5.


STEP 5
Switch off the power for your box and make sure that the adapter’s power light is off.


STEP 6
Unscrew the satellite cable from the box and pull it out.


STEP 7
Plug the satellite cable back into the box and screw it back securely.


STEP 8
Switch on the power for your box and make sure that the adapter’s power light is on.
Please wait for 5 minutes.


STEP 9
Turn on your box. You should no longer be experiencing this issue.
If issue persist, please attach a picture of your General tab of the STB Diagnostics for assistance.

Centralized Dish
 If issue persist under a centralised satellite dish, please refer to your respective Building Management before contacting our agents.

Please note that charges will be on a monthly basis (RM18.30/month) and this subscription is subject to a 3-months contract.

Astro Channel 200 is a self-service portal that helps you upgrade your packages and purchase add-ons instantly.

If you sign up Astro & Broadband with standard Ultra & Ulti box (DBB), all channels are available.  

However, there are channels that will not be available with Ultra/Ulti Plug & Play Box which are NHK World (398).

1. Ensure power cable is connected tightly.

2. Try to use another power socket / power source to eliminate faulty power sockets/power sources which  could cause the issue.

3. If the issue persists, submit your feedback form for further assistance.

There are various offers currently available for both existing and new customers:

• Existing Astro TV Customers

You may choose from a selection of Astro Fibre speeds from 50Mbps to 800Mbps to accompany your Astro TV Packs from as low as RM60/month for 50Mbps or RM90/month for 100Mbps. That is more than RM900 of savings in total across all speed plans from 50Mbps to 800Mbps. On top of this offer, you will also get to enjoy a complimentary speed upgrade for 24 months if you subscribe within 24 November 2023 to 31 May 2024. This is part of Astro’s initiative to give better value to support loyal customers, and the full details of this offer are as follows:

Sign Up Speed	Upgraded Speed	Upgrade Duration	Original Price	Promotion Price	Rebates
50Mbps	100Mbps	24 months	RM99/month	RM60/month	RM39/month
100Mbps	500Mbps	24 months	RM129/month	RM90/month
500Mbps	800Mbps	24 months	RM189/month	RM150/month
800Mbps	N/A	N/A	RM249/month	RM210/month

*Offers applicable to non-Primary Pack bundles only.
**Speed upgrade offer is only eligible for customers who sign up within 24 November 2023 to 31 January 2024.
 

• For New Astro Customers

​Save more than RM600 by choosing the Sports or Movies Pack plus any speed starting at only RM164.99/month. Alternatively, new customers can also opt for the Primary Pack + Astro Fibre 50Mbps package for RM139.99/month as a perfect introductory package to Astro. On top of this offer, you will also get to enjoy a complimentary speed upgrade for  24 months. 
 

Sign Up Speed	Upgraded Speed	Upgrade Duration	Original Price	Promotion Price	Rebates
50Mbps	100Mbps	24 months	RM99/month	From RM70/month	Up to RM39/month
100Mbps	500Mbps	24 months	RM129/month	From RM100/month
500Mbps	800Mbps	24 months	RM189/month	From RM160/month
800Mbps	N/A	NA	RM249/month	From RM220/month

*Promotion price is applicable for Astro Fibre bundles only.
**Speed upgrade offer is only eligible for customers who sign up within 24 November 2023 to 31 May 2024.
 
 

Tap on the "Content' tab on the navigation bar. Select "Channels' and the channel of interest and you may view the scheduled programmes of the day. To switch between days, choose a channel and tap on a particular day (E.g. Mon, Tues, Wed). You may also view the showtimes of the day and up to the next six days.

The default PIN is 0000. You may change your PIN to a secure one by doing this at Settings, under your Preferences, select PIN Management, enter your old PIN or default PIN and proceed to create a new PIN.

Yes, until 31 August 2022, customers can subscribe to the Movies Pack for only *RM59.99/month or the Platinum Pack for only *RM99.99/month for 6 months as well as the Premium 1 or Premium 3 Pack for only *RM99.99/month for 6 months until 30 October 2022 and be entitled to access Disney+ Hotstar as part of their Astro subscription. To find out more about our latest promotions, please visit promotions.astro.com.my. 

Yes, customers will be charged 8% Service Tax for packages purchased after 29th February due to the implementation of the 8% Service Tax starting 1st March 2024.
 

Yes, you will need to pay additional RM25 per remaining contract months per unit on top of the standard Broadband penalty fee should you terminate the contract within 24 months.

To subscribe, WhatsApp "Smart TV' or call 03-9543 3838.

Astro customers on the previous packages (e.g. Family Pack, Starter Pack, Value Pack, Super Pack Lite, Super Pack or Super Pack Plus) will first have to sign up to our new packages on astro.com.my before they are able to sign up for Multiroom (Smart TV).

You can subscribe to Multiroom (Smart TV) here or via any of our sales channels.

Customers on the Multiroom (Smart TV) app can stream these two channels (CH549 Love Nature & CH805 Astro SuperSport) if their TV model supports 4K UHD resolution.

Kindly note that these Sony TV models do not support 4K UHD resolution:
• Sony BRAVIA 4K GB
• Sony BRAVIA 4K UR
• Sony BRAVIA VH

*CH805 Astro SuperSport is only available to customers on the Sports, Sports Plus, Premium 1, Premium 2, Premium 4, Platinum Lite and Platinum Packs.

You may reach out to Astro's customer service at 03-95433838 if you think there's an error regarding your redemption or rewards.

What is the "iQIYI Video - Dramas & Movies" App?
The iQIYI App is an on-demand video streaming service provided by iQIYI that was first launched in June 2019 in more than 191 countries providing the best Asian dramas to viewers across the world. iQIYI allows subscribers to watch all their favourite Asian entertainment including dramas, variety shows, movies and anime, with subtitles in multiple languages and equipped with Dolby Atmos for the most immersive experience at their fingertips.

Where can I access the iQIYI App?
Starting 20 December 2022, Astro customers will be able to enjoy the iQIYI app as an add-to-bill service for an exclusive price via Astro and enjoy the app on their Ultra/Ulti Box, mobile app and website.

How do I access the iQIYI App on the Ultra/Ulti Box?
After completing the subscription process, you will be able to access the iQIYI App on the Ultra/Ulti Box by following the steps below:

On your Ultra/Ulti Box
Step 1: At the Home menu, go to the App Rail and select "iQIYI"
Step 2: Click "OK" on your Astro remote
Step 3: While on the iQIYI App Home Page, navigate to "VIP account" located at the top left pane and click "Login". A page with a QR Code will be presented on your TV screen
Step 4: Scan the QR code using your mobile device and you will be directed to the iQIYI mobile app
Step 5: Follow the steps under "On Mobile App" below to pair your iQIYI account with your Ultra/Ulti Box

On the iQIYI Mobile App
Step 1: Download the iQIYI App on your mobile device
Step 2: At the login page, select "Continue with Astro"
Step 3: Log in with your Astro ID
Step 4: Click on the "Me" icon located at the bottom of the screen, and you will be presented with your iQIYI profile page
Step 5: Click on the in-app QR code scanner located at the top right corner of the screen
Step 6: Scan the QR Code displayed on your TV screen with the in-app QR code scanner. Refer to Step 3 under "On your Ultra/Ulti Box" above
Step 7: The screen on your TV will reload automatically and the iQIYI App home screen will be displayed. Now, you can enjoy the iQIYI App on your Ultra/Ulti Box!

Can I access the "iQIYI Video - Dramas & Movies' App outside of Malaysia?
Yes, the iQIYI app is accessible globally. However, the content of the app might differ depending on the country which will be tailored based on local content rights and market preferences.

Can I download the content on the iQIYI App for offline viewing?
Yes, you can download selected content on the iQIYI app for offline viewing at a later time. To find the titles you have downloaded, you may go to Profile > My Downloads.

What is the storage requirement for content downloading?
The storage requirement is dependent on the type of videos users are downloading as the space needed varies between titles.

Are there any subtitles or dubbing available for the content on the iQIYI app?
The iQIYI app offers subtitles in multiple languages for all their content excluding some variety shows. However, no dubbing option is available yet. You will be able to select or switch off your subtitles when you play your video in full screen.

Can I change the interface language of the iQIYI app?
Yes, you may change the interface language of the app. To access the language settings, please click "Profile" > "Settings" > "Language" and select your preferred language.

If you have any further questions regarding the app, please go to "Profile" > "Help and Feedback". Thank you for your support.


iQIYI VIP Subscriptions

What is a VIP subscription?
As a VIP (Standard VIP or Premium VIP), you will be entitled to enjoy the benefits of the VIP subscription, including:

• Access to exclusive content only on iQIYI

• Early access to selected content episodes

• Where available, access to high definition (up to 1080P viewing quality) and surroundsound (Dolby Audio) versions of the Content

• The ability to skip advertisements

• Up to 2 concurrent viewing

Additionally, as a Premium VIP, besides the benefits mentioned above, you will also be entitled to the following benefits:

• Advance previewing of selected content episodes labelled as "locked"

• Where available, access to high definition (up to 4K viewing quality)

• Up to 4 concurrent viewing of VIP content, compared to only 2 concurrent viewing enjoyed by Standard VIP members

If you have more questions about these VIP privileges, please let us know by following these steps: "Profiles" > "Feedback". More privileges are in development for VIPs. Please stay tuned and join IQIYI as a VIP to enjoy these benefits.

How can I become an iQIYI VIP?

You may join iQIYI as a VIP by following these simple steps:

Step 1: Head over to www.astro.com.my/iqiyi
Step 2: Select your desired package (Standard VIP or Premium VIP)
Step 3: Click "Get it now"
Step 4: Log in using your Astro ID
Step 5: Click "Get it now" again
Step 6: Please read the prompted message, then click "Proceed"
Step 7: You will see a confirmation message upon successful purchase

How much does it cost to join iQIYI as a VIP?
All new and existing Astro Pay-TV customers are entitled to Astro special price when they signup for iQIYI as a VIP member via Astro at www.astro.com.my/iqiyi.

How do I make payment for my iQIYI VIP subscription?
The monthly subscription fee for your iQIYI VIP subscription will be reflected in your Astro bill accordingly. For example, your Astro billing cycle is on the 20th of every month and you just signed up for the iQIYI Standard VIP subscription via Astro on 15October. Your iQIYI monthly charge will be reflected on your upcoming bill on 20th of October, and on the subsequent months' bills, as follows:

When can I start enjoying my VIP subscription?
You will be able to enjoy all the content on the iQIYI app immediately upon successful purchasefrom the Astro website. You may enjoy your VIP privileges from the iQIYI app on your Ultra Box, Ulti Box, mobile devices (Android & iOS), Apple TV, Android TV, as well as on Web (www.iq.com).Please ensure that the account used to log in to the app is the same one used to purchase your iQIYI VIP subscription.

I am an existing iQIYI VIP; will I get to enjoy Astro special price?
If you are an existing iQIYI VIP, you may cancel your existing VIP subscription with iQIYI and signup again via astro.com.my/iqiyi to enjoy the special price by adding your subscription to your Astro bill.

Where can I view my iQIYI entitlement expiry date/next payment details?
You can view your iQIYI entitlement & payment details in the app by follow these steps:

Step 1: Go to the Home Page
Step 2: Click on "VIP subscription"
Step 3: Click on "Manage VIP subscription" (Gear icon)

After following these steps, you will be able to view your entitlement expiry date, next payment date & payment method.

How do I cancel my iQIYI VIP subscription?
You may cancel your iQIYI subscription in the app by following these steps:
Step 1: Go to Home Page
Step 2: Click on "VIP subscription"
Step 3: Click on "Manage VIP subscription" (Gear icon)
Step 4: Click on "Cancel VIP subscription"

Will there be any penalty fees if I cancel my iQIYI VIP subscription?
There will be no penalty fee if you choose to cancel your iQIYI VIP subscription. Your cancellation will take effect upon your current entitlement expiry date. Kindly note that if you cancel your subscription within 24 hours before your entitlement expiry date as reflected in the iQIYI app (not according to Astro billing cycle), your subscription may be auto renewed.

 

App Issues

Who may I contact if I encounter any problems with the iQIYI app?
There are 4 ways for you to contact us for assistance:

1. Submit an in-app feedback form via the iQIYI app by following these simple steps:
   • Step 1: Click on your Profile
   • Step 2: Click on "Help & Feedback"
   • Step 3: Click on "Feedback" at the bottom of the page
   • Step 4: Fill in your email address. Please ensure it is accurate as you will be contacted via this email address.
   • Step 5: Briefly explain the problem/trouble/feedback
   • Step 6: Click "Submit"
2. Please contact the iQIYI customer service team via contactus@qiyi.com. You will receive a response within 3-5 working days.
3. Kindly include your iQIYI UID information when you submit your feedback via email by following these simple steps:
   • Step 1: Open the iQIYI app
   • Step 2: Tap on the "Me" button at the bottom right
   • Step 3: Tap on your username at the top left
   • Step 4: Scroll down to the "Personal Data" page and copy your "UID" number
4. If you are an Astro customer, you may also contact our Customer Service by:
   • Submitting a feedback form here: https://support.astro.com.my/feedback-form;
   • Reaching to us via WhatsApp by typing "Hi" at 03-95433838 for assistance.

Can I choose to opt-in/opt-out of receiving any marketing materials via email from iQIYI?
Yes, please open any marketing emails you have received from iQIYI and click on the unsubscribe link embedded in the email.

 

Astro Login

How do I register for an Astro ID?
Download the iQIYI app > Select "Profile" > Click on "Log in with Astro ID" > Click on "Do not have an Astro ID? Click here".

Can I update my email address/mobile number for my Astro ID?
Yes, please visit Astro's Self Service Portal via myastro.astro.com.my to update your email address or mobile number.

I have forgotten my password; what should I do now?
Step 1: Click "Log in" and click "Forgot my password"
Step 2: Enter your email address and click "Submit"
Step 3: An email will be sent to your registered email address with further instructions on how to reset your password

How do I unlock a locked user account?
You may contact Astro's Customer Service by:

1. Submitting a feedback form here: https://support.astro.com.my/feedback-form
2. Reaching out to us via WhatsApp by typing "Hi" at 03-95433838 for assistance.

Will my personal information be protected?
Yes, Astro is bounded by the PDPA act. All information received will be used in accordance with our Privacy Notice

Yes,existing Astro & Broadband customers within contract or out of contract can subscribe to Astro Fibre offer. The 24-month contract will be renewed.

However, your contract with Maxis/Allo needs to be terminated before signing up to this offer. An early cancellation fee applies if you are still within contract.

‍*Subject to Terms &Conditions of your contract

You can recover your Netflix login here or at astro.com.my/Netflix

Step 1: Head to astro.com.my/Netflix

Step 2: At the FAQ section look for "How to recover my Netflix login email and password

Yes, you are entitled to a free Ultra/Ulti box with free standard installation upon signing up Astro Fibre with a new 24-month contract.

No, there are no penalty fees for the Mesh WiFi devices should you wish to terminate Astro Fibre within/after 24 months. 

It will begin on 1st March 2024 and onwards.
 

Yes, you can. If you are an existing Astro customer with the Disney+ Hotstar add-on option, your Disney+ Hotstar add-on option will be converted without any early termination charge upon your successful re-contract to eligible bundle packages. 

Yes, if a device is faulty due to the customer's negligence, they will be subjected to a penalty fee for each device:

• WiFi router: RM200

• Fibre modem: RM500

• Mesh WiFi: RM200/unit

For customers that would like to subscribe to Multiroom with a box installation,

(i) customers on the old packages (example Family Pack, Starter Pack, Value Pack, Super Pack or Super Pack Plus) will have to subscribe to our new packages first by sending "Switch" to 03-9543 3838 via WhatsApp;

(ii) customers on the new Astro packages can subscribe by visiting product.astro.com.my/multiroom or WhatsApp "Hi" to 03-9543 3838.

1. Ensure power cable is connected tightly.

2. Try to use another power socket / power source to eliminate faulty power sockets/ power sources which  could cause the issue.

3. If the issue  persists, submit your feedback form for further assistance.

For payments made using credit cards, refunds will be reversed back to the respective card. Whilst payment made by cash and online banking will be made to the account holders bank account.

You may submit your request via Feedback Form with below information details based on your payment method.

Please choose below option in the Feedback Form:

Category: I would like to request for refund

Sub Category: Request for Refund

1) Refund via Bank transfer:

Bank Name: 

Bank Account Number:

*Note: Please confirm your bank account details and ensure it's correct

‍

2) Refund via Foreign bank:

Bank Name:

Bank Account Number:

Bank Swift Code:

IBAN Code:

Currency: Eg: Dollar/Yen etc

*Note: Please confirm your bank account details and ensure it's correct

‍

3) Credit Card:

 Credit Card Number: 

ONLY last 4 digit credit card updated with Astro account

*Note: Please confirm your credit card details and ensure it's correct

Astro Rewards is open to all *Active Astro PayTV customers and their immediate family members

* "Active Astro customer" refers to subscriber of the Astro Service and whose account is current and active with no outstanding payments due and owing to Astro and who has not breached the Astro subscription agreement nor given any instructions to terminate and /or suspend his/her subscription to the Astro Service as at the date of winner notification. Winners must remain active Astro customers until the date of collection of prizes.

In general, these two bands can be differentiated with these parameters: Coverage, Channel Interference and Speed.

2.4GHz gives better coverage but lower speeds, while 5GHz provides faster internet but covers a smaller area.

Not all shows/channels will be available on the Plug & Play Box as this depends on contractual rights with specific guidelines on the entitlement of these shows/channels and what you have as a part of your subscription.

• Customers subscribing to Plug & Play Box with or without Astro Broadband will not have access to 1 (one) Channel - NHK World

Please be assured that we are continuously working hard to make more content available on the Plug & Play Box.

If you prefer to have all these channels, we recommend that you choose the Satellite dish option for the Ultra or Ulti Box.

Unavailable channels are as below:

FAQs: Netflix on Astro

1.     What is Netflix?

Netflix is a streaming entertainment service that offers a wide variety of award-winning TV programmes, films, anime, documentaries and more - on thousands of internet-connected devices. There's always something new to discover, and more TV shows and movies are added every month. The more you watch, the better Netflix gets at recommending TV shows and movies you’ll love.

 

Astro customers with an internet-connected Ultra Box or Ulti Box canaccess the Netflix app and watch Netflix content via their Astro Box. For more information about Netflix, visit the Netflix website https://about.netflix.com/en

 

2.     Which new pack comes with Netflix?

Any packages with Entertainment Plus, Movies Plus & Sports Plus will include Netflix. The default Netflix offering is Netflix Standard (2 screens and HD viewing) as part of your Entertainment Plus, Movies Plus and Sports Plus subscription. You can upgrade up to Netflix Premium (4 screens and 4K UHD viewing) at a price of RM 10 (inclusive of govt. tax).  

 

Note: For the above subscriptions, you may use the email address used for your existing subscription with Netflix to activate and the future billing for Netflix will be transferred to your Astro bundle charges. For users that are billed for Netflix through Apple before joining the Astro bundle, remember to cancel your Apple billing arrangement after activating the Astro bundle else you may be double charged for your Netflix account.

 

If you do not have a bundle which includes Netflix, you may also add anew Netflix subscription to your Astro Bill for billing convenience.

 

3. How do I know if my new pack includes Netflix?

If Netflix is included as part of your Astro pack, you will find it in My Astro app called “Apps” where you will be able to manage all the streaming apps you are entitled to.  

 

Netflix will also be included in your Astro bill under “MonthlyCharges”  

 

If you have added Netflix to your bill (Netflix Add-on), the Netflix subscription charge will appear in your Astro bill under “One-time charges” as Netflix App Subscription or Netflix Premium and will be charged monthly. You should refer to Netflix account Management for any changes to your Netflix subscription or should you wish to change to other billing methods.

 

4.     I signed up for the EntertainmentPlus / Movies Plus / Sports Plus pack that includes Netflix. How do I activate my Netflix account?

You should have received an email or SMS with your activation details, please click on the link provided to be redirected to the Netflix website to activate your account.

 

Alternatively, you can also activate Netflix on your Ultra/Ulti Box. Please surf to CH 741 on your Ultra/Ulti Box (or click the Netflix button on your Astro remote) and follow the instructions on the screen.

 

5.     Will I be able to access Netflix on my Ultra/Ulti Box?

You will be able to access Netflix on your Ultra and Ulti Box. However, kindly note that if you have an Ulti Box with a Netflix Premium subscription, you will not be able to watch content in 4K UHD and Netflix Spatial Audio.

 

6.     How do I change my Netflix plan or account information?

You can make changes to your Netflix plans that are included in your Bundle through My Astro app.

 

You can change your non Astro-bundled a-la carte Netflix plan at any time by signing into Netflix.com and visiting the Account page, then selecting Change Plan to view and select available plans.  

 

7. How many devices can I access Netflix at once?

Customers with a Netflix Premium account are allowed to watch on up to 4 supported devices in 4K UHD and Netflix Spatial Audio. In addition, Netflix Premium subscribers are also allowed to download shows to watch offline on 6 devices at a time.

 

Netflix Standard account customers are allowed to watch shows in Full HD and download them to watch offline on up to 2 supported devices at a time.

 

On the other hand,Netflix Basic account customers are allowed to watch shows in HD and download shows for offline viewing on only 1 supported device at a time.

 

8. You can add a new Netflix account to your bill through CH 741 or clicking the Netflix button on the remote control. Please enter the email address you would like to use for Netflix subscription and ensure the Billing partner is Astro.  

If you would like to transfer your existing Netflix Account to be charged under Astro bill, please follow the steps below:  

-         Cancel your existing subscription with Netflix  

-         Once the remaining duration of your existing subscription has ended, you may proceed to subscribe for Netflix via Astro bill  

-         To subscribe, go to CH 741 and enter the email address used for your previous subscription with Netflix  

-         Once successfully completed, all existing settings and watching history on your Netflix account will be brought over  

 

9. I have added a Netflix account to my Astro bill. Do I need to perform any activation?

By adding a Netflix account to your Astro bill, your Netflix account is already activated. No additional steps for activation are required.

 

10. When I create a new Netflix account to link to my Astro Bill, will I lose all my current watching history in Netflix?

You may retain your watch history and settings of your existing Netflix account by using the same email of your Netflix account during the linking of your Netflix account with Astro.

 

11. I forgot my Netflix username or password. How do I find my username or reset my password?

If you have forgotten your username or password, you may follow the steps below:

 

Step 1. Go to netflix.com

Step 2:Click on Sign In

Step 3:Click on “Need Help” to reset password

 

12. I forgot which Netflix account is associated with my Astro Account. How do I find that out?

You can recover your Netflix login here or at astro.com.my/Netflix  

 

Step 1:Head to astro.com.my/Netflix

Step 2: At the FAQ section look for “How to recover my Netflix login email and password”

Step 3: Login with Astro ID

Step 4:Proceed to Netflix.com for account recovery

 

13. What will happen to my Netflix account if I cancel my Astro service or change my Astro package?

If your existing Netflix account is linked with your Astro subscription, your Netflix account will resume on the previous method of payment. If you linked a new Netflix account with your Astro subscription, cancelling Astro service will also cancel your Netflix account.

 

 14. What happens to my Netflix account if I move to a new address?

There will be no changes to your Netflix account when you move to a new address.

 

15. How do I cancel Netflix?

If you are subscribed to Netflix via a bundle, Netflix comes by default as part of your entitlement.

 

If you are subscribed to Netflix as an a-la carte, the cancellation of Netflix can only be done via Netflix’s Website, etc. This change will reflect in your next bill.

From mid-December 2021 you may also cancel Netflix add-on through Astro Call Center.

 

16. I would like to change the Netflix account linked to my Astro pack. What should I do?

Please visit http://help.netflix.com to call or start a live chat with Netflix’s customer support agents. You will be assisted to unlink your Netflix account from your Astro subscription. After the process, you may link another Netflix account to your Astro subscription.

 

17. Will Netflix be automatically added to my Astro subscription?

Astro subscribers will have the freedom to subscribe to Netflix via Astro, or they may also choose to continue subscribing via Netflix directly on their own.

 

18. ​Will Astro censor Netflix content?

Absolutely not. Astro wants to give our members the convenience of having all their favourite series, exciting originals, vernacular signatures, live sports and local blockbuster movies all in one place.

 

19. I have signed up for two (2) or more main Astro subscriptions bundled with Netflix. Will I be entitled for multiple Netflix subscriptions?

Yes. You are entitled to separate Netflix accounts for each main Astro subscription e.g. If you have subscribed to Entertainment Plus, Platinum Pack, etc separately. Therefore, if you have more than one main Astro subscription with Netflix, you may choose to create multiple email addresses to activate each respective Netflix subscription. Please follow the steps provided to you via email/SMS in order to activate your Netflix subscriptions on the website.

 

20. Why should I subscribe to a Netflix on Astro vs direct subscription via the Netflix app?

- With numerous OTT entrants, consumers are suffering from subscription fatigue. In fact, they are looking for a one stop shop platform where OTT services are integrated in one place.

- Astro offers flexibility and convenience with new packs where customers can get the convenience of accessing a variety of content via Ultra Box as the single remote-control solution.  

- In addition, there will be cost savings for Astro customers to purchase both Netflix and Astro together. Even better deals are available if customers also subscribe to broadband for a better-connected experience.

From Channels 480 (Astro First):

1. ‍Go to channel 480
2. Search for the Movie title or Series and press “OK” button from Astro remote control;
3. Choose how to purchase via WhatsApp or SMS.
4. Enter the Pin Code

Purchase via Whatsapp

1. ‍Go to channel 480‍
2. Whatsapp the “movie code” to 03-9543 3838 
3. Enter your “smart card number” (this is available on the top right corner of your tv screen)‍
4. Type “1” to confirm
5. The reply will direct you to the entitlement channel accordingly

Purchase via SMS

1. ‍Go to channel 480‍
2. SMS the “movie code” to 32999 ‍
3. The SMS confirmation reply will direct you to the entitlement channel accordingly

*SMS service is available for Maxis, Celcom, Digi and U Mobile only.

‍

From Beyond PVR On Demand interface:

1. Press the “Home” button on the Astro remote control
2. Select “On Demand” and press the “OK” button from the Astro remote control
3. Scroll to “Store” and search for the Movies/series
4. Select “Buy” and enter Pin Code. 

‍

From Ultra/Ulti On Demand interface:

1. ‍Press the “Home” button on the Astro remote control 
2. Scroll to the Store tab
3. Scroll to “Astro First: New Releases” or “Astro First: Blockbusters” and search for the Movies
4. Select “Rent” and enter Pin Code

‍

From Astro Go app (purchases only applicable for Android devices): 

1. ‍Download the Astro Go app from the Google Play store.
2. Create an ID and link your account / proceed to log in if you have linked your account
3. Scroll to “Store” and search for “Astro First: New Releases” or “Astro First: Blockbusters”
4. Select “Rent” and enter Pin Code

*The default pin code is 0000 if you have not pre-set it.

STEP 1

On your remote, press the HOME button and the home menu will be displayed on top of your screen.

STEP 2

Navigate to Settings.

STEP 3

Navigate to Master PIN and press “OK”.

STEP 4

Please enter your PIN (Default PIN is 0000).

STEP 5

Please enter your new PIN.

STEP 6‍

Please re-enter your new PIN to confirm.

STEP 7

Your PIN successfully changed when this  screen appears.

Yes, you have the option to transfer the credit balance to another active Astro account. It will be considered as payment to that account and is subject to Astro's terms & conditions.

My Astro app and web is currently available in English and Bahasa Malaysia only.

STEP 1

On your remote, press the HOME button and the home menu will be displayed on top of your screen.

STEP 2

Navigate to Settings.

STEP 3

Navigate to Audio and press "OK".

STEP 4

Navigate to your preferred selection and press “OK”.