Astro ID is the account you use to sign in and manage all your Astro services online. You can use your Astro ID for the following Astro apps and portals:

1. My Astro
2. Astro GO
3. HBO GO
4. Disney+
5. iQIYI
6. TVBAnywhere+
7. beIN Sports Connect
8. SYOK App
9. AWANI App
10. Astro Website
11. Ideaktiv portals

You can create an Astro ID using your mobile number or email address here. To secure your Astro ID, please proceed to next step and link the ID to your Astro account number (10 digits) or smart card number (12 digits).

Visit the app store on your Smart TV and search for the Astro Smart TV app to download it.

ZEE5 is an Indian subscription video on demand and over-the-top streaming service run by Zee Entertainment Enterprises. With the app, subscribers can enjoy over 170,000 hours of on demand content from originals, movies, TV shows, music and more across 18 languages including English, Tamil, Hindi and Punjabi – all in a single destination.

You will receive SMS notifications upon successful sign-up with a delivery tracking number for the Plug & Play Box and the Astro SIM card.

Yes, you will. Customers who purchased Astro First / Astro Best / Pay-per-View event in February 2024 with a viewing period in March 2024 will be charged an 8% Service Tax in their next bill.

Sun NXT is an app that offers content in six different languages: Tamil, Telugu, Malayalam, Kannada, Bengali, and Marathi. The app carries a large collection of movies, including Tamil classics and latest releases. Sun NXT also offers a variety of content ranging from TV shows, live TV shows, news, music videos, kids' shows, comedy clips, to trailers.

Starting 29th April 2025 onwards, Sun NXT will be available on Astro via two tiers:

• Sun NXT Lite: Complimentary for Indian Favourites/Maharaja Pack customers only, with content similar to 6 Sun channels (SUN TV HD, SUN MUSIC HD, SUN LIFE, SUN NEWS, ADITHYA & KTV,) and Video On Demand (VOD) content (TV shows), with more than 2000 hours of content.
• Sun NXT Premium: Available to all Astro customers for only RM 25.00/month (RRP RM30.80) with an expanded access to the full Sun NXT library.

For any transaction, you will be prompted with a push notification alert to replace SMS OTP. Tap on the push notification to view the secure verification screen, that allows you to "Approve" or "Reject" the transaction within 50 seconds. Rejected transactions will not be processed. If transaction is performed from a different device, the push notification alert will still be sent to your SecureGo registered device for approval.

You will be able to enjoy all the content on the iQIYI app immediately upon successful purchase from the Astro website. You may enjoy your VIP privileges from the iQIYI app on your Ultra Box, Ulti Box, mobile devices (Android & iOS), Apple TV, Android TV, as well as on Web (www.iq.com).Please ensure that the account used to log in to the app is the same one used to purchase your iQIYI VIP subscription.

No, the courier charges are borne by Astro for the retrieval of the box and Smart Card/SIM Card.

There will be two attempts made to retrieve the box and you are required to be available at the agreed upon time.

Please refer to these FAQs for more information, or click here to learn more and sign up for the Ultra Box. Alternatively, you may call 03-7481 8000 to get in touch with an Astro representative.

All new and existing Astro TV customers can subscribe to WeTV VIP for only RM10.50/month by following the steps below:

Step 1: Go to www.astro.com.my/product/apps/wetv and select Get it now

Step 2: Log in with your Astro ID

Step 3: Key in your mobile number and proceed to add WeTV to your bill

Step 4: Once you have validated your mobile number via the OTP code, you will be able to enjoy VIP-exclusive shows on WeTV!

You may retain your watch history and settings of your existing Netflix account by using the same email of your Netflix account during the linking of your Netflix account with Astro.

The monthly RM15 rebate (before govt. tax) will be applicable to all on-going Multiroom (Smart TV) subscriptions until further notice. However, in the event of rebate expiry, Astro will notify impacted customers in advance via email or SMS. To update your contact details, please reach out via a feedback form here.

For any technical issues, you may visit Astro's Help & Support page then scroll down to 2. Technical Troubleshooting - Ultra Box / Ulti Box

OR

Send Hi to our WhatsApp at 03-9543 3838. Then select Help & Support for assistance.

Customers can enjoy major European football leagues, over 3,000 hours of live tennis and other global sporting events LIVE and on-demand on the app. You may check out the complete list of competitions available on the app here: beIN SPORTS CONNECT | Live Leagues and Competitions | LaLiga, Serie A, Ligue

No, your subscription will be terminated at the end of your Astro billing date. Until then, you will still be able to access ZEE5 premium.

This error indicates that you are streaming on Astro GO while being connected to a VPN. Please close your VPN application and try streaming again.

If you are still having issues, proceed to submit report via WhatsApp or Feedback Form.

No as the account must be in

‘Active’

status to proceed with the termination.

Yes, you can. Click on Menu > Language and choose your preferred language. Then, click “SAVE”

If you cancel your subscription before completing the 12-month contract period, an early termination fee may apply in accordance with your contract terms. The fee is calculated by multiplying your monthly subscription fee by the number of months remaining in your contract.

Please contact your issuing bank to enable card-not-present (CNP) transactions. This security measure helps us to protect your card information from being misused in fraudulent transactions.

Yes, you may change the interface language of the app. To access the language settings, please click "Profile" > "Settings" > "Language" and select your preferred language

If you accidentally delete your mesh:

1. Login to the Astro Fibre App.
2. Go to Network > click on the plus (+) sign.
3. Enter your serial number (starts with SRXxxxxx).
4. Click OK to add the mesh back.

No. We are rebranding our sports channel lineup for easy navigation of different sports categories, while maintaining the same content offerings. Hence, there will be additional channels to cater to all the sports content. Your subscription will not be affected, you will still be entitled to the sports content you’ve subscribed to.

Customers are only required to return their Ultra Box or Ulti Box with the SIM Card. There is no requirement to return the remote control, power cables, or the satellite dish/outdoor unit (ODU). For these items, please recycle them at registered collection centres which can be found here.

Yes, the Favourite channels will follow the latest channel list. Therefore, you will need to reset your Favourite channels.

You can recover your Netflix subscription  here.

If you see this message, it means your Astro account has reached the maximum number of devices allowed for registration.
Please perform the following checks and troubleshooting steps:

1. Manage Your Registered Devices

• Go to www.astrogo.com.my or open the Astro GO app.
• Log in using your Astro ID and password.
• Review the list of registered devices.
• Remove a device that you no longer use.
• Return to your new device and try signing in again.

If you are unable to remove a device or continue to see the error message, proceed to submit report via WhatsApp or Feedback Form and provide:

• Astro ID use
• Smart TV model
• OS version
• Error reported on device

This will help our support team investigate and assist you further.

Note: Please be aware that only one Smart TV device is allowed per account at any point in time.

Complimentary access to the Sun NXT Lite app is only available to Indian Favourites/Maharaja Pack customers. To get an access to Sun NXT Lite, you must be an existing Astro customer with a subscription to Indian Favourites/Maharaja Pack.

Yes, you can choose the other Astro Packs, which do not have Netflix bundled together. However, any changes in your Astro Pack are subject to the terms & conditions.

Please submit your issue

here

or you can WhatsApp us at 03-9543 3838.

Returning your Astro box & Smart card/SIM card is a very simple process.

For existing Ultra Box or Ulti Box user, call 03-9543 3838 to schedule our courier partner to come pick up the box or drop them off at the closest Astro Service Centre or Exclusive Partner near you. Click here to find a Customer Service Centre (CSC) or Astro Exclusive Partner (AEP) near you.

For any unreturned Ultra Box or Ulti Box, a box fee of RM100 may be charged to your account.

For all other boxes, please recycle your box at a registered collection center that will properly manage the boxes in an environmentally friendly way. Click here to find a registered collection center near you.

Customers will still be charged a penalty of RM 100 (exclusive of Sales and Service Tax), as per our terms and conditions, as the Astro Box & SIM Card are properties of Astro.

The new packs and access to Netflix on the Ultra Box and Ulti Box is available for Astro IPTV customers.

The Kids Friendly Profile is an enhancement to the Kids User Profile feature with the following major improvements:

1. PIN control for the Kids Profile: When switching from a Kids Profile to an adult profile (i.e.: Father or Mother), a PIN entry will be required.
2. Limited Kids Profile Content Search: Only Kids age-appropriate content can be searched and displayed within the Kids Profile.
3. Kids Profile Based Recordings: Kids Profiles will have their own personalised age-appropriate recordings without any overlap with other user profiles. This feature will be available from 17th August onwards.

These enhancements are available across the Astro GO app, Ultra/Ulti Box, and Multiroom Box/Smart TV app.

Click here to find out more on this new feature and how to use it!