Yes, any active Astro subscriber with a minimum primary subscription fee of RM100 can subscribe to a Multiroom (Astro Box) at a price of RM49.99 monthly with the box setup (subscription price is subject to Govt Tax).

Of course! Please ensure your account is active when requesting for a move.

For customers with the Ultra or Ulti Box, please ensure to provide your latest contact details to our Astro agent during the call to terminate your account, this includes your mobile number and house address. If you still need further help, please contact us at 03-9543 3838.

Surcharge is imposed by 3rd party payment collection partners for services rendered. Kindly note that customers may be charged a surcharge per transaction when bill payments are made via the following methods:-

Bill payments at selected petrol stations, convenience stores, retail/mobile shops, kiosk, and e-wallets may incur a surcharge of up to RM0.50 per transaction by the appointed collection agencies of RMS (formerly known as Razer/MOL), ATX, MobilityOne, and e-Pay.

· To find out more on how to make your bill payments, click here.

Unfortunately, the the drop off option is only available for non-DBB customer. For DBB customer we will arrange for our appointed agent to collect your equipment. You will receive a phone call from our representative within 3 business days from your termination date to schedule the collection.

Please follow the steps below:

Step 1: Fill in Transfer of Equipment Ownership Form (Part A & Part B)

Step 2: Provide an Undertaking Letter if current account holder deceased or un-contactable. (Note: Copy of death certificate is required if account holder deceased).

Step 3: Provide a copy of new applicant NRIC for Malaysian or copy of passport for non-Malaysian or copy of IMM13 Pass with at least 6 months validity for Refugee. (Note: ASTRO name should be displayed on the top left corner on both sides of the identity card copy).

Step 4: A full payment to be made on any outstanding balance for all related accounts (if any).

Step 5: Submit all documents via Feedback Form.

Step 6: Customer will expect a call from our validation team (Note: Turnaround time for transfer of equipment ownership is 3-5 working days upon receiving all complete documentation).

Note:

1. There might be a loss of transmission during the processing of transfer equipment ownership, split or merge of equipment.

2. Recorded program will be removed for PVR user.

3. A full payment to be made on any outstanding balance for all related accounts.

4. New account holder agreed to continue the remaining contract from previous owner account (if any).

5. Auto debit will be voided upon acknowledgment of transfer equipment ownership (if any).

Additional requirement for New Owner

Capping of applicant age is 21

Malaysians aged < 26 years old and Non-Malaysian - requires copy of utility bill (Phone, Internet, Water or Electricity)

You should have received an email or SMS with your activation details, please click on the link provided to be redirected to the Netflix website to activate your account.

Alternatively, you can also activate Netflix on your Ultra/Ulti Box. Please surf to CH 741 on your Ultra/Ulti Box (or click the Netflix button on your Astro remote) and follow the instructions on the screen.

If you are interested to subscribe to Sun NXT via Astro, please click here or reach out to us via WhatsApp by typing “Hi” at 03-9543 3838.

You can recover your Netflix subscription  here.

No, Astro GO is a free app for Astro customers. The content available on Astro GO will depend on the subscription pack that you are subscribed to.

If you do not have an Astro subscription, please click here to find out packages available.

No, customers without an Ultra/Ulti Box will not be able to enjoy Sun NXT via their Astro Box. However, they can enjoy Sun NXT on their mobile devices. To enjoy Sun NXT on their big screen, customers can upgrade to an Ulti/Ultra box. Customers can check their eligibility for the free box swap by logging into the My Astro app or by contacting Astro’s customer service at 03 9543 3838.

No. However, if you cancel your Astro Pay TV services but resubscribe at a later date, your duration (year) with us will reset to zero and restart according to your new activation date. Your Astro Rewards tier will reset to Magenta.

To check your contract, please visit My Astro.

To switch your bill delivery method to e-bill, you can do it through My Astro. Here's how:

1. Download the My Astro app or visit My Astro web
2. Login using your Astro ID
3. Go to Account > Bill delivery method
4. You will be able to switch your bill delivery method from your paper bill to e-bill. The bill will then be sent to your registered email address with Astro

Step 1:

Type ASTRO EBILL <Your 10-Digit Smart Card Number> <Your Email Address>

Example: ASTRO EBILL 0156123412 [email protected]

Step 2:

Send SMS to 66688

Note: This request must be sent from account holder’s mobile/primary number

*Standard telco charges and Terms & Conditions apply

💳 Want to manage your Astro bills easily?

📱 Download the My Astro app to:
- View and download bill statements
- Check payment history
- Pay in just a few taps

If you are interested to upgrade your box, you can do so via Astro's retailers or online as follows:

I. Visit https://hub.astro.com.my/#5

II. Select `Box Upgrade` and log in with your Astro ID

III. Select the box you would like to upgrade

The new Astro First (channel 480) serves as the one-stop, ultimate home cinema offering the biggest and latest local and international blockbuster films where you can:-

• Enjoy value for money viewing for local and international movies from only RM15* per movie (*excluding tax).

• Watch each movie for up to 12 different times over 48 hours* at your convenience (*unless stated otherwise).

• Watch local/regional movies or international movies from Hollywood studios as recent as 2 weeks or 3 months respectively from Malaysia’s cinematic release, in addition to exclusive titles only available on Astro First.

At this point in time, the Disney+ app on Astro Ultra and Ulti Box does not support Dolby audio. We are working to enable this in a future update.

For TV packs only, 24-months contract commitment period. However, if in addition to the TV packs, if you would like to also sign-up for Broadband, the contract commitment will be 24 months as well. If you're an existing customer, your existing remaining contract duration (if any) will not be carried over to the new contract except for existing Disney+ (3 Months Pack) and Multiroom subscription contract durations which will be carried over upon the migration to new packs.

Note: If you are subscribing to a bundle pack which includes Netflix or Disney+ for the first time, you are required to maintain the respective app as part of your bundle selection for a minimum of 12 months, otherwise a cancellation fee will apply.

No, there is no additional charges applicable.

If you are subscribed to Netflix via a bundle, Netflix comes by default as part of your entitlement.

If you are subscribed to Netflix as an a-la carte, the cancellation of Netflix can only be done via Netflix's Website, etc). This change will reflect in your next bill. From mid-December 2021 you may also cancel Netflix add-on through Astro Call Center.

Check out our user guide for a quick and easy way to get started!

Download our user guide in English

Download our user guide in Malay

Download our user guide in Chinese

Do you need more information? Watch our Astro Ultra How to videos here.

Netflix is a streaming entertainment service that offers a wide variety of award-winning TV programmes, films, anime, documentaries and more - on thousands of internet-connected devices. There's always something new to discover, and more TV shows and movies are added every month. The more you watch, the better Netflix gets at recommending TV shows and movies you'll love.

Astro customers with an internet-connected Ultra Box or Ulti Box can access the Netflix app and watch Netflix content via their Astro Box. For more information about Netflix, visit the Netflix website.

Astro subscribers will have the freedom to subscribe to Netflix via Astro, or they may also choose to continue subscribing via Netflix directly on their own.

No, the Astro Fibre App is a free mobile application for all Astro Fibre customers with the RG21 router or RG31 (launching soon) router. However we may introduce paid services in the future via the app.

Below are the details of the Sun NXT pricing options for Astro customers.

If the Astro Smart TV app crashes on your Smart TV, please follow the steps below:

1. Clear the App Cache

• Clear the Astro Smart TV application cache on your Smart TV.
• Once completed, relaunch the Astro Smart TV app.
• Check if the issue has been resolved.

2. Reinstall the Astro Smart TV App

• Uninstall the Astro Smart TV app from your Smart TV.
• Download and install the latest version of the Astro app from your TV's app store.
• Launch the app after installation.
• Try playing content again to verify whether the issue has been resolved.

If the app continues to crash after completing the above steps, proceed to submit report via WhatsApp or Feedback Form and provide:

• Astro ID use
• Smart TV model
• OS version
• Details of the content being played when the crash occurs

This will help our support team investigate and assist you further.

TVBAnywhere+ is the global streaming app from Television Broadcasts Limited (TVB) and is available as an add on for all Astro customers. It offers a vast library of over 40,000 hours of Chinese entertainment, including the latest drama series, variety shows, evergreen classics, and unlimited TVB originals. Customers can enjoy these shows anytime, anywhere.

Key features include:

• Up to two concurrent streams per account
• Watch on the big screen via Astro’s Ultra/Ulti Box, Android TVs, and selected Samsung and LG Smart TVs.
• Subtitles and dubbing in multiple languages: major dramas are available in Traditional Chinese, Simplified Chinese, English, Bahasa Malaysia and Bahasa Indonesia.

Netflix changes their prices and plans from time to time to reflect the improvements that they make to the service. They continue to invest heavily in great new shows and films, to deliver great value for money.

For self-installation, in your first bill upon activation of your Plug& Play Box, the activation fee will be included as a separate line item in your bill alongside the subscription fee.

If you choose to install the Plug & Play Box via installer, you can pay the installation fee and activation fee directly to the installer upon installation. This will be reflected in your next bill itemised as setup fee.

Having trouble with your phone line ?

You may proceed to contact dedicated service provider directly - 1 800 8211 23

Please perform the following checks and troubleshooting steps:

1. Check if your TV supports the Astro app.
The Astro app is generally available on selected:

• Android TV / Google TV
• Samsung Smart TV (selected models)
• LG Smart TV (selected models)

Kindly check that your Smart TV supports the Astro Smart TV app (kindly refer here).
If your TV uses a different operating system (e.g., older proprietary OS), the Astro app may not be available.


2. Update your TV software.
Go to: Settings → Support → Software Update
Install any available updates, then restart the TV and try again.


3. Search the correct app store.

• Samsung: Apps
• LG: LG Content Store
• Android/Google TV: Google Play Store

Search for "Astro" or "Astro GO" (depending on your region and service availability).

4. If your TV's region is set incorrectly, certain apps may not appear.
Look under: Settings → General → Location/Region
Ensure it matches your actual country.

If you are still having issues, proceed to submit report via WhatsApp or Feedback Form and provide:

• Astro ID use
• Smart TV model
• OS version
• Error reported on device

This will help our support team investigate and assist you further.

No, your existing add-ons will not be retained. When you terminate your current Astro subscription, all associated add-ons will also be cancelled. As the Astro X3 pack is a separate subscription under a new account, you will need to subscribe to your desired add-ons again, subject to availability under the new plan.

If you cancel your subscription before completing the 12-month contract period, an early termination fee may apply in accordance with your contract terms. The fee is calculated by multiplying your monthly subscription fee by the number of months remaining in your contract.

Yes, effective on bill date 9^th July 2024 onwards, customers who upgraded their package from Astro TV Pack to Astro Broadband Bundle/Astro Fibre Bundle will be charged 6% Service Tax. Any adjustment or proration charges incurred before the upgrade will be calculated based on 6% service tax rate in the next bill, in line with the latest package upgrade.

Currently, you can only select one Netflix subscription at a time. Your available options include the Basic 24 Months, Standard 24 Months, or Premium 24 Months plans.

No. Disney+ is not available on Astro Smart TV or Astro GO apps.

You can access Disney+ via:

a. Astro Ultra and Ulti Box by clicking on the Disney+ app under the Apps rail on your Home page.

b. Personal devices (e.g. mobile phones, tablets and Smart TVs) by downloading the Disney+ app or visiting the Disney+ website.

Please check your internet speed and connection status via internet connection test. If your internet is working fine and the issue persists, proceed to submit report via WhatsApp or

Feedback Form

.

No, the 12-month contract will not automatically renew. Customers are only required to serve one contract cycle, and there is no contract renewal.

The iQIYI app offers subtitles in multiple languages for all their content excluding some variety shows. However, no dubbing option is available yet. You will be able to select or switch off your subtitles when you play your video in full screen.