签购与安装 UniFi | 签购与安装 UniFi @ Idaman Corner。

Unifi
unifi-logo

100Mbps @ RM89/月

无限数据,unifi TV和具有unifi光纤宽带的高性能无线路由器。

 

Unifi Business Broadband   

可靠的宽频配套可实现更高层次的业务增长。

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Unifi Biz
100M
RM99.00 /月

支持最多 5 台设备上的 2-3 个用户。

Unifi Biz
300M (MESH6)
RM139.00 /月

支持最多 10 台设备上的 6 个用户。

Unifi Biz
500M (MESH6)
RM179.00 /月

支持多台设备上最多10个重度用户。

Unifi Biz
1Gbps (MESH6)
RM319.00 /月

支持多台设备上最多 10 名高级用户。

Unifi Biz
2Gbps (MESH6)
RM369.00 /月

为多台设备上最多 10 位高级用户提供终极支持。

 
 

100Mbps Unifi Home Broadband   

适合家居办公及串流。

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Unifi Home
100Mbps
RM89.00 /月

100Mbps/50Mbps

免费 Standard Router (RG5)

Unifi Home
100Mbps + Netflix Basic
RM118.90 /月

100Mbps/50Mbps

免费 Standard Router (RG5)

 Netflix Basic

 
 

300Mbps Unifi Home Broadband   

适合全高清串流及浏览。

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Unifi Home
300Mbps
RM129.00 /月

300Mbps/50Mbps

免费 WiFi-6 Combo Box

Unifi Home
300Mbps + Netflix Basic
RM142.00 /月

300Mbps/50Mbps

免费 WiFi-6 Combo Box

 Netflix Basic

 
 

500Mbps Unifi Home Broadband   

适合有4K串流及游戏需求的小型家庭。

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Unifi Home
500Mbps
RM149.00 /月

500Mbps/100Mbps

免费 WiFi-6 Combo Box

Unifi Home
500Mbps + Netflix Standard
RM203.90 /月

500Mbps/100Mbps

免费 WiFi-6 Combo Box

 Netflix Standard

 
 

1Gbps Unifi Home Broadband   

完美符合中型家庭的工作及游戏需求。

❯ ❮
Unifi Home
1Gbps
RM249.00 /月

1Gbps/500Mbps

免费 WiFi-6 Combo Box

Unifi Home
1Gbps + Netflix Standard
RM293.90 /月

1Gbps/500Mbps

免费 WiFi-6 Combo Box

 Netflix Standard

 
 

2Gbps Unifi Home Broadband   

为满足所有人的一切需求而设的终极高速互联网。

❯ ❮
Unifi Home
2Gbps
RM319.00 /月

2Gbps/1Gbps

免费 WiFi-6 Combo Box

Unifi Home
2Gbps + Netflix Standard
RM363.90 /月

2Gbps/1Gbps

免费 WiFi-6 Combo Box

 Netflix Standard

 
 
 

全国范围内安装

 

签购

UniFi  Maxis  Astro  Njoi 

 

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常问问题

在这里找到您要的答案。

 

为什么要在这里申请?

我们提供一站式服务为您申请Astro和Broadband。不必开车,排队和在销售柜台等候。 我们可以帮助您处理您的申请。


在这里申请需付多少费用?

我们不收取额外费用。 无需提供信用卡信息。 费用与您在销售柜台申请的费用相同。


申请程序如何?

首先,您可以在线申请,我们将在工作时间内立即与您联系。 通过WhatsApp/电子邮件/传真发送您的身份证-IC(马来西亚公民)/ 护照(外国人)的复印件给我们。 收到所有资料后,我们将立即处理您的申请。


申请程序有多快?

一旦收到您的完整资料,我们将在工作时间内立即处理您的申请。一旦您的申请获得批准,服务提供商的承包商将与您联系以进行安装预约。


为什么要同时申请 ASTRO 和宽频?

ASTRO 和宽频收费同时在一张账单,享受更大的节省和无忧的账单支付。 在24个月的合约期内,您可以每月以折扣价享受 Astro 和宽频。


有哪些电视配套可供选择?

Astro 提供多种电视配套,包括娱乐、体育、电影和儿童配套。您可以选择符合您观看需求的配套,并在适用情况下添加额外的串流应用服务。


我可以只订阅电视而不订阅宽频吗?

可以,您可以只订阅 Astro 电视配套而无需绑定宽频。不过,将 Astro 电视与光纤宽频绑定可享有更好的每月优惠,并且只需支付一张综合账单,更加方便。


我家需要多少宽频速度?

对于小型家庭以及轻度上网和串流使用者,100Mbps 通常已足够。较大家庭、游戏玩家或重度串流用户则可选择 500Mbps 或 1Gbps 配套,以获得更流畅的多设备使用体验。


是否有合约期限?

大多数 Astro 电视和光纤宽频配套都附带 24 个月合约期。如在合约期满前取消服务,可能会产生提前终止费用。


之后可以升级电视配套或宽频计划吗?

可以,您可在符合资格及覆盖范围的情况下随时升级电视配套或宽频速度。根据升级情况,可能需要重新计算合约期限。


我将如何收到我的账单?

您的每月账单将由 Astro 直接发出。您可通过电子邮件接收账单,或通过 Astro 账户在线查看。绑定配套用户将收到电视与宽频服务的综合账单。


有哪些付款方式?

付款方式包括网上银行、自动扣款、信用卡或 Astro 提供的其他认可付款渠道。我们的团队将在申请过程中为您提供协助。


如果服务中断怎么办?

如果您遇到任何服务中断问题,可联系 Astro 客户服务寻求技术协助。大多数情况下可远程解决,如有需要将安排技术人员上门处理。


我可以将 ASTRO 服务迁移到新地址吗?

可以,迁移服务需视新地址是否在服务覆盖范围内而定。根据您的配套,可能会产生迁移费用及合约调整。


申请时需要信用卡吗?

不需要,提交申请时无需提供信用卡资料。服务获批后,付款安排将由 Astro 直接处理。


我可以在电视配套中添加串流服务吗?

部分 Astro 电视配套可根据当前促销及服务情况添加串流服务等附加项目。可能需支付额外月费。


安装光纤时是否提供 WIFI 路由器?

是的,光纤安装时通常会提供 WiFi 路由器。路由器型号可能会根据所选宽频速度配套而有所不同。


申请前可以查询宽频覆盖范围吗?

可以,我们会在处理您的申请前确认您地址的服务覆盖范围,以确保该地区可安装宽频服务。


申请宽频需要准备哪些文件?

马来西亚公民需提供 MyKad 复印件。外籍人士则需在提交宽频申请时提供护照复印件。


申请后多久可以安装?

申请获批后,服务提供商通常会在 2 至 7 个工作日内联系您安排宽频安装预约。


宽频合约期限是多久?

大多数 Astro 宽频配套附带 24 个月合约期,从安装日期开始计算。如您搬迁,可能需要在新地址重新签订 24 个月合约。


我可以将宽频迁移到新地址吗?

可以,您可在新地址具备服务覆盖的情况下迁移宽频服务。合约期限可能会从新安装日期起重新计算 24 个月。


我可以要求更改安装位置或移动家中设备吗?

可以,您可申请在家中调整宽频设备位置。若属于非标准安装,可能会产生额外费用,并需在评估后直接支付给安装人员。


如果我已有宽频合约,可以转到 ASTRO 宽频吗?

可以,您可转用 Astro 宽频。为避免服务中断,建议在终止现有宽频合约前先开通新的宽频服务。


非标准安装是否需要额外费用?

标准安装在促销期间可能免费,但非标准安装(如设备迁移或复杂布线)可能会产生额外费用,并需直接支付给安装人员。


WHAT IS THE DEFAULT IP ADDRESS THAT I WILL RECEIVE FOR MY ASTRO FIBRE SUBSCRIPTION?

By default, all Astro Fibre customers will receive a Private IPv4 or IPv6 address. However, customers who would like to subscribe to a fixed IP service can do so by contacting our Customer Service Centre at 03-9543 3838 for Astro Fibre’s Fixed IP service for only RM5/month.


    TEST SATELLITE FREQUENCY- HD ENABLED BOX

    STEP 1    

    On your remote, press the HOME button.

    ‍

    STEP 2    

    Navigate to Update Satellite Frequency and press “OK”.

    ‍

    STEP 3  

    Choose Test Satellite Frequency and press “OK”.

    ‍

    STEP 4  

    Select Yes, continue and press "OK" to start the test.    

    Otherwise, select No, go back to cancel.

    ‍

    STEP 5    

    Satellite Frequency Test progress screen will be displayed.

    ‍

    STEP 6    

    The test result will be displayed once completed.    

    Press "OK" to go back to channel.


    MY ASTRO FIBRE SERVICE WAS SUCCESSFULLY INSTALLED BUT I WAS NOT GIVEN THE FREE SPEED UPGRADE; WHAT SHOULD I DO NOW?

    We apologise for the inconvenience caused. If you have not receive the upgraded speed within 48 hours after the service activation, please call Astro’s Contact Centre at 03-9543 1543 and an Astro agent will be available to assist you immediately.
     


    HOW MANY DAYS NOTICE SHOULD I PROVIDE PRIOR TO MOVING?

    Please contact us through one of our platforms found here or Self-serve by logging in to Astro Self-Service Portal within 3-7 days before moving out and we will sort everything out for you!


    I AM CURRENTLY ON THE OLD MULTIROOM PRICING. WILL I BE AUTOMATICALLY SWITCHED TO THE NEW PRICING?

    No, you will not be automatically switched to the new pricing. To perform a manual switch, please contact us at 03-9543 3838.


    UNABLE TO PLAY VIDEO (HDCP FAILED) - HD ENABLED BOX

    STEP 1
    Switch off the power of your box and make sure that the adapter’s power light is off.


    STEP 2
    Unplug the HDMI cable from your TV and plug it back in securely to other available HDMI port.


    STEP 3
    Switch on the power for your box and make  sure that the adapter’s power light is on.
    Please wait for 5 minutes.


    STEP 4
    Turn on your box. Do select the correct TV input.
    You should no longer be experiencing this problem. 
    ​


    HOW LONG DOES PAYMENT VIA CHEQUE TAKE TO BE POSTED?

    Payment via cheque will take 3 - 5 working days to be posted. If you require faster payment posting, we recommend you to pay online via Astro Quick Pay.


    IF I SUBSCRIBE TO THE MESH WIFI, WILL THERE BE A NEW CONTRACT FOR THE DEVICE?

    No, the Mesh WiFi add-on with Astro Fibre is only available as a subscription service and will not be tied to any device contract.


    HOW DO I CHECK WHAT MY ASTRO SUBSCRIPTION PLAN IS?

    Tap on the "Account' screen on the navigation bar and scroll to the "Subscription' section. Tap on "TV Pack' to view your pack, box, multiroom, and Astro GO information.


    WHAT CAN I DO VIA SMS?

    You will be able to check your balance, switch to e-billing, request for payment barcode and request for reconnect at standard telco rate.


    INSTALLATION SETUP - PLUG AND PLAY MODE - ULTRA BOX / ULTI BOX

    STEP 1
    Please wait while your Astro box initializes.



    STEP 2
    Select your preferred language.



    STEP 3
    Navigate to Next and press "OK".



    STEP 4
    Select Auto as the Video Resolution.



    STEP 5
    Navigate to Next and press "OK".



    STEP 6
    Navigate to Confirm and press "OK" to confirm your selection if you are able to read the texts on screen properly.
    Otherwise, navigate to Cancel to revert to the previous settings.



    STEP 7
    Select IPTV Plug & Play (self-install) as the box operating mode.



    STEP 8
    Navigate to Next and press "OK".



    STEP 9
    Select your preferred connection.
    For connection via Wi-Fi, proceed to STEP 10.
    For connection via LAN Cable, proceed to STEP 16 once you are connected.



    STEP 10
    Please wait while your Astro box searches for available Wi-Fi networks.



    STEP 11
    Navigate to your preferred Wi-Fi network and press "OK".



    STEP 12
    Please enter the password to connect to the Wi-Fi network.



    STEP 13
    Navigate to Done to continue.



    STEP 14
    Please wait while your Astro box connects to the internet.



    STEP 15
    Navigate to Yes to allow your Astro box to connect to this network automatically.
    Otherwise, navigate to No.
    Proceed to STEP 17 for the next step.



    STEP 16
    Navigate to Next and press "OK". 



    STEP 17
    Your box's connection status will be displayed.
    Navigate to Finish to complete the setup.


    CHANGE VIDEO RESOLUTION SETTINGS - ULTRA BOX/ ULTI BOX

    STEP 1

    On your remote, press the HOME button and the home menu will be displayed on top of your screen.

    STEP 2

    Navigate to Settings.

    STEP 3

    Navigate to Video Resolution and press “OK”.

    STEP 4

    Navigate to your preferred selection and press “OK”.

    Recommended to select Auto.

    STEP 5

    Navigate to Save and press "OK" to confirm your selection if able to read the text properly.

    Otherwise, navigate to Cancel to revert to previous settings.


    NO AUDIO - HD ENABLED BOX

    STEP 1
    Check the Audio settings on your box and set to Auto.
    Refer guide to change Digital Audio Settings.

    STEP 2
    If issue persist, check if there is any 3rd party device (sound system/hdmi splitter) connected between box and TV.

    STEP 3
    If using 3rd party devices, bypass/remove 3rd party device and make sure HDMI cable connected directly from box to TV.

    STEP 4
    If issue persist, connect to Live Agent via WhatsApp for help.


    WHY IS ASTRO INTRODUCING NEW PACKS?

    As our customers deserve the best entertainment experience, Astro is refreshing its content and packages to offer more choice, value, flexibility, and better experience in a streaming world as part of the new Astro experience.  

    The all-new Astro packs are designed for customers in the streaming and connected world, where they can stream all the shows they love on Ultra Box and Ulti Box. Customers can now enjoy their favourite shows all on Astro, from global streaming services like Netflix, Disney+ Hotstar, HBO GO, iQIYI, TVBAnywhere+ as well as all Astro's flagship shows and the best of live sports in one place, on the big screen. Our new packages offer unbeaten value, a greater variety of content and greater convenience, all made better with our Astro & Broadband for better connectivity.


    DO I NEED INTERNET CONNECTION TO WATCH ASTRO VIA ULTRA / ULTI BOX?

    Regular (DTH) customers can watch Astro without an Internet connection. If you have selected Plug & Play setup option, a minimum speed of 10Mbps/device is required to enjoy a good HD viewing experience on Ultra/Ulti¯Box and 30Mbps/device for 4K UHD viewing on Ultra Box. However, if you have selected the Regular (DTH) option, the internet speeds above are recommended to enjoy a good viewing experience for On Demand and Astro Cloud services.


    HOW DO I ACCESS THE DISNEY+ HOTSTAR APP ON THE ULTRA OR ULTI BOX?

    Please first ensure Disney+ Hotstar access is included and has been activated as part of your Astro subscription. Once you have completed your activation process, you can enjoy Disney+ Hotstar on the Ultra box with these simple steps:

    • Step 1 -Press "Home' on your Astro remote control. On the apps rail, select "Disney+ Hotstar' app > OK > My Account


    ALL SERVICES NOT AVAILABLE (BROADBAND & ASTRO) - MAXIS

    Huawei HG8240
    Huawei HG850A
    FIBER HOME
    ALCATEL LUCENT
    HUAWEI
    ZTE

    Option 1

    1. Please turn off all devices (Modem and Router). By restarting your modem, you can isolate the possibility of overloaded processes in the modem, which would  impact its performance.    

    2. Ensure the fiber cable from your wall socket and modem is securely connected.

    Modem connection with Fiber Cable
    Modem connection with Copper Cable

    Notes: You might be connected to LAN 1 if backbone is Maxis

    Router connection

    Technicolor Router

    3. Please make sure the LAN cable is connected properly from router (Port 1-4 - Yellow port) to PC/Laptop.

    4. If the issue persists, submit your feedback form and attach your modem light indicator picture/video for further assistance.
     

    Option 2/ Option 3/ Option 5/ Option 6

    1. Please turn off all devices (Modem and Router). By restarting your modem, you can isolate the possibility of overloaded processes in the modem, which would  impact its performance.

    2. Ensure the fiber cable from your wall socket and modem is securely connected.

    3. Ensure both cables on the Modem (LAN Port 2) and Router (WAN Port - Red port) are properly connected.

    Modem connection with Fiber Cable
    Modem connection with Copper Cable

    Notes: You might be connected to LAN 1  if backbone is Maxis

    Router connection

    Technicolor Router

    4. Please make sure the LAN cable is connected properly from router (Port 1-4 - Yellow port) to PC/Laptop.

    5. Please make sure both cables on Router (Any Yellow port) and Astro Decoder (Network Port behind decoder) are properly inserted.

    DMT4 (Hybrid mode)
    DMT5 (Hybrid mode)
    DMT4 (IP mode)
    DMT5 (IP mode)

    6. Switch on modem and router and please wait for 2 minutes to stabilise the devices after reboot.

    7. If the issue persists, submit your feedback form and attach your modem light indicator picture/video for further assistance.

     

    Option 4

    1. Ensure Modem/Router are connected tightly to the power socket.

    2. Try to use another power socket / power source to eliminate faulty power sockets/power sources which  could cause the issue.

    3. If the issue persists, submit your feedback form for further assistance.


    ARE THERE ANY DOWNSIDES TO USING A MESH WIFI NETWORK?

    Mesh WiFi technology greatly improves the WiFi network coverage within your home and virtually eliminates all WiFi “dead spots”. However, like all technologies there are limitations that you should be aware of.

    ‍

    The pairing of Mesh unit to the WiFi router is automatically handled between the WiFi router and the Mesh unit after it calculates its current position in relation to the WiFi router and surrounding Mesh unit (if available) already connected to the WiFi router.

    ‍

    If you are self-installing the mesh at your house, it is advisable for you to always pair the Mesh unit(s) with the WiFi router only regardless of how many Mesh unit available at your house. 

    ‍

    Please note that if you have a Mesh connected to another Mesh, the expected performance of the WiFi speed will  not perform as  optimally as when compared to a Mesh connected directly to the WiFi router. Adding more points (also referred as Number of hops) in between your device to the WiFi router which will cause a reduction in bandwidth and add latency.


    I NEED FURTHER ASSISTANCE WITH MY DISNEY+ HOTSTAR ACCESS; WHO CAN I CONTACT?

    For any access related queries on Disney+ Hotstar, please call or WhatsApp "DH Help


    WHAT IS THE CONTRACT PERIOD FOR SUBSCRIBING ASTRO & BROADBAND?

    Astro & Broadband comes with 24-month contract commitment.


    WHEN WILL AUTO-DEBIT PAYMENT BE DEBITED FROM MY ISSUING BANK?

    Auto-debit payment will be debited from your account 5-7 working days after your billing cycle date.
    If your auto-debit payment is unsuccessful, you will receive an SMS alert.


    I AM A CURRENT ASTRO FIBRE CUSTOMER; CAN I UPGRADE MY INTERNET SPEED?

    Yes, you can upgrade your internet speed. However, speed downgrade is not allowed.


    CHANGE AUDIO LANGUAGE - ULTRA BOX / ULTI BOX

    STEP 1

    On your remote, press the HOME button and the home menu will be displayed on top of your screen.

    STEP 2

    Navigate to Settings.

    STEP 3

    Navigate to Audio and press "OK".

    STEP 4

    Navigate to your preferred selection and press “OK”.


    ARE ALL THESE STREAMING APPS AVAILABLE ON THE ULTRA AND ULTI BOX?

    All streaming apps willbe made available on the Ultra Box first, followed by the Ulti Box. If youwould like to upgrade to the Ultra Box, please visit product.astro.com.my/tv or reach us via WhatsApp by typing “Hi” at 03-9543 3838 forassistance.


    SET TV TO SYNC TO ASTRO REMOTE CONTROL - ULTRA BOX / ULTI BOX

    STEP 1  

    On your remote, press the HOME button and the home menu will be displayed on top of your screen.

    STEP 2  

    Navigate to Settings.

    STEP 3    

    Navigate to Remote Control Settings and press "OK".

    STEP 4  

    Follow the steps appear on the screen to sync your Astro remote.


    TIME - ZTE ROUTER


    You may proceed with below troubleshooting and it shouldn't take you any longer than 15 minutes.

    1. Please standby computer/ laptop to access to the internet and connection must be via LAN (cable) [Connect the LAN (cable) to the yellow port at ZTE Router and direct to computer/ laptop].
    2. You may open any web browser such as  Google Chrome, Internet Explorer, Mozilla Firefox and etc.
    3. On the address bar, please go to http://192.168.0.1 and below page will appear.
     


    4. Type the Username and Password as below. Then click Login. (These are the defaults, if you have done previous configuration on your router the password may be different)

    Username: admin
    Password: admin (or time123)
     


    5. The router's web-based setup page should now appear. Please follow below steps for the  configuration.


    i. On the setup page, click the Network tab then click on the WLAN then choose Basic sub-tab.


    ii. Please ensure Wireless RF Mode is Enabled.


    iii. Click the drop-down arrow for Channel, then select your desired channel.


    Choose between 1 until 11 (Suggested 1,6,11).


    iv. Click Submit. Router will auto reboot and connection re-establish after few minutes.


    WHY ARE SOME SHOWS/CHANNELS UNAVAILABLE ON MY ASTRO GO ALTHOUGH THEY ARE ON MY ASTRO BOX?

    Not all shows/channels will be available on Astro GO as this depends on contractual rights with specific guidelines on the entitlement of these shows/channels and what you have as a part of your subscription. 

    Below are channels that are not available on Astro GO:

    1. TV3
    2. TAYANGAN HEBAT HD
    3. ART
    4. NTV7
    5. 8TV
    6. TV9
    7. VELLITHIRAI
    8. AWESOME TV
    9. STAR CHINESE CHANNEL
    10. ARABIC RADIO & TV VARIETY
    11. NJOI TV
    12. NHK WORLD HD
    13. FX HD
    14. ASTRO BEST / FIRSTCHANNELS


    Please be assured that Astro is continuously working on getting more content available on Astro GO.


    WHAT HAPPENED TO THE WIFI SSID WHEN BAND STEERING IS DISABLED?

    When Band Steering is disabled, you will see two separate WiFi SSID based on its frequency bands. Example:

    i.SSID: SSID2G, Password: 1234567

    ii.SSID: SSID5G, Password: 4567890

    *WiFi SSID (Service Set Identifier) is the name of your wireless network, also known as Network ID. It is viewable to anyone with a wireless device within reachable distance of your network.


    DO I GET A REBATE FOR THE CHANNELS I'M UNABLE TO WATCH WITH THE PLUG & PLAY BOX?

    Currently, there are no rebates provided when you sign-up for the Ultra/Ulti Plug & Play Box.


    IS THIS A PRICE INCREASE BY ASTRO?

    No, the Service Tax is a tax payable entirely to the Government. Astro acts as a collection agent for the Government.
     


    CAN I PAY MY ASTRO BILL BY INSTALLMENT PLAN?

    Astro does not provide installment plan facilities. You are advised to pay your charges before the due date, as per your monthly bill statement.


    INTERNET INTERMITTENT OR FREQUENT DISCONNECTION - MAXIS

    Intermittent internet connection using LAN cable

    Looks like there is something wrong with your service connection.

    Please run a Ping Test, Traceroute Test and attach the picture or screenshot of both test results in the Feedback Form below, in order for us to provide further assistances.

    Please make sure to attach the required  screenshot(s) in ONE file (i.e. Microsoft Word document, PDF, Image file) before submitting the form.

    Quick Info

    A Ping Test shows how long it takes for packets to reach host.

    A Traceroute Test traces the route of packets to destination host from our server.

    Intermittent  internet connection using Wi-Fi

    1. Router Positioning

    Most people underestimate the importance of picking a good spot for a Wi-Fi router. Even a small shift in positioning could end up being the difference between day and night.

    i) High vs. Low

    Put the router as high up as possible to extend the broadcasting range of the radio waves. This also helps clear the  router of possible interferences.

    ii) Concrete & Metals

    Make sure your router isn't blocked by  any other objects, especially devices that are electronic. Also, avoid  placing your router in your basement as this area is usually enclosed by a  lot of concrete, which can be almost impossible for Wi-Fi signals to penetrate.

    iii) Distance to Router

    The further away from your router you  get, the weaker the Wi-Fi signal. Therefore, the best option is to place your  router as close to your devices as possible, but this is only practical if  you have one main area where you tend to use your devices.

    Otherwise, you should place your router near the center of your home. After all, Wi-Fi broadcasts in 360 degrees, so it doesn't make sense to put  it at one end of the house.

    2.  Wireless Interference & Noise

    You've probably never noticed but there are wireless signals all around you wherever you go and  they're passing through you all the time. From where? Electronic devices, Wi-Fi routers, satellites, cell towers, and more.

    Although Wi-Fi is supposed to be on a different frequency than most of these devices, the amount of radio noise can still cause interference. Some common causes of interference include:

    i) Microwaves

    ii) Bluetooth Devices

    iii) Cordless Phone

     

    3.  Surrounding Wi-Fi signals

    A truth of the modern world is that every  household has their own Wi-Fi network, which can cause issues with channel overlap. This can be somewhat problematic in a townhouse, but is especially problematic in housing complexes and apartments where there can be many routers within close proximity.

    Which is why it's important that you pick a good channel in your  router settings. Modern routers can choose channels for you automatically,  but sometimes it's better to investigate and find the best channel yourself.


    4. Usage

    More likely, however, is that the people on your network such as friends, roommates, or family members are participating in bandwidth-heavy activities like gaming and streaming Ultrabox/Netflix.

    Fortunately, if this is the case, you can prioritize your own network traffic by enabling Quality of Service in your router settings.

    If the problem  persists, please run a Ping Test, Traceroute Test and attach the picture or screenshot of both test results in the Feedback Form below, in order for us to provide further assistances.

    Please make sure to attach the required  screenshot(s) in ONE file (i.e. Microsoft Word document, PDF, Image file) before submitting the form.

    Quick  Info

    A Speedtest is a service that provides free analysis of Internet access  parameters, such as connection data rate.

    A Ping Test shows how long it takes for packets to reach host.

    A Traceroute Test traces the route of packets to destination host from our server.


    I HAVE DECIDED TO CANCEL MY SUBSCRIPTION; WILL MY ADVANCE PAYMENT BE REFUNDED?

    Yes, your advance payment will be fully refunded if you cancel your subscription before the Astro box installation. Please call Astro's Contact Centre at 03-9543 3838 for a refund. The refund process will take approximately 14 days for processing with your issuing bank. However, if you decide to cancel your subscription after the Astro box installation (during your contract period), the prorated early termination fee will apply.


    WILL I NO LONGER RECEIVE ANY SMS FROM ASTRO?

    Currently, this change affects SMS bills only. Other SMSs such as (but not limited to) bill reminders, payment notifications, promotional SMSs or technical appointment reminders will still be sent to you if applicable.


    PLEASE INSERT THE CORRECT ASTRO SMART CARD WITH THE ARROW FACING UP (S32) - HD ENABLED BOX

    STEP 1
    Switch off the power for your box and  make sure that the adapter's power light is off.

    STEP 2
    Locate the Smartcard at the front or right side and gently pull it out make sure that the adapter's power light is off.

    STEP 3
    Wipe the Smartcard's gold chip clean using a dry soft cloth.

    STEP 4
    Make sure the gold chip is facing upwards and reinsert it all the way in.

    STEP 5
    Switch on the power for your box and make sure that the adapter's power light is on. Please wait for 5 minutes.

    STEP 6
    Turn on your box. You should no longer be experiencing this problem.
    If issue persist, please submit the issue in our Feedback Form and attach a picture of your General tab of the STB Diagnostics  for assistance.

     


    CAN I REFRESH MY SMARTCARD IN MY ASTRO?

    Yes, you can. Go to the Account tab and scroll to "Subscription' section. Select "TV pack', select "Main room' or "Multiroom' and then click the "Refresh' button.


    WHAT ARE THE PAYMENT METHODS AVAILABLE TO MAKE THE ADVANCE PAYMENT?

    Advance payment can be made via credit/debit card or online banking.


    REFRESH BOX SETTING (CLEAR NVRAM) - HD ENABLED BOX

    Byond Box (DMT 5)

    STEP 1    

    Switch on the power for your box and make sure that the adapter's power light is on.

    STEP 2    

    Put the box on standby mode.

    STEP 3    

    Press and hold the Home button on the box.

    STEP 4    

    Wait until "boot" appear on the front panel and released.

    STEP 5    

    New Installation Settings page will appear.    

    Click here for the guides to complete the setup.

     

    Byond Box (DMT 4)

    STEP 1    

    Switch off the power of your box and ensure the adapter�s power light is off.

    STEP 2    

    Switch on the power of your box and ensure the adapter�s power light is on.

    STEP 3    

    Press and hold the Ch+ and Ch- keys on the box simultaneously when the "boot" message appears on the front panel.

    STEP 4    

    Wait until the "Clr" message appears on the front panel, then release the Ch+ and Ch- keys.

    STEP 5    

    New Installation Settings page will appear.    

    Click here for the guides to complete the setup.

     

    Byond Box (Zapper)

    STEP 1    

    Ensure your box is on standby mode. (Red light on box's front panel).

    STEP 2    

    Press and hold the Standby button. Wait until the LED at front panel change from red to green for 3 times, then release the button.

    STEP 3    

    New Installation Settings page will appear.    

    Click here for the guides to complete the setup.

     

    Byond Box (New Zapper)

    STEP 1    

    Switch off the power of your box and ensure that the adapter�s power light is off.

    STEP 2    

    Switch on the power of your box and ensure that the adapter's power light is on.

    STEP 3    

    Keep pressing the 'Power' button until the Startup Option screen appears.

    STEP 4    

    Press "369" on the remote control to trigger refresh box setting menu.

    STEP 5    

    Press "OK" to proceed. The box will be refreshed to the original setting.

    STEP 6    

    New Installation Settings page will appear.    

    Click here for the guides to complete the setup.


    TIME - DLINK ROUTER

    You may proceed with the following troubleshooting steps and it shouldn’t take you much longer than 15 minutes.        

    ‍

    1. Please standby a computer/laptop to access to the internet and connection must be via LAN cable (connect the LAN cable to the Black port at D-Link Router and direct to the computer/laptop).

    2. You may open any web browser such as Google Chrome, Internet Explorer, Mozilla Firefox and etc.    

    3. On the address bar, please go to http://dlinkrouter.local./ and below page will appear. (These are the defaults and if you have done a configuration on your router previously, the password may be different).          

    Username: admin          

    Password: (Leave the field blank)

    4. Once you have successfully login, the router's web-based setup page will appear. Please follow below steps for the configuration.

    5. From the top menu, click Settings and then choose Wireless.

    6. Below screen will appear to configure the wireless setting. Since this is a dual band router, you will have 2 Wi-Fi Names (SSID) i.e. 2.4GHz and 5GHz.

    You may connect to any of the SSID, preferably with a stronger signal available.

    7. You may change the Wi-Fi Name (SSID) and the Password to follow your preferences, and then click "Save" for the changes to take  place.

    Please reconnect to the new wireless name with the new password once completed.


    WHAT IS ULTRA BOX?

    The Ultra Box is Astro's latest generation of 4K UHD enabled box with Cloud recording feature, redesigned new interface, and UHD resolution. Just connect the all-new Ultra Box to the internet and take control of your entertainment and explore over 110,000 videos that are waiting to be streamed, anytime. With the ability to record as many shows as you want simultaneously.

    The new interface on Astro Ultra Box offers an enhanced viewing experience with a brand-new look and feel with features such as:

    ·        New Home Screen - Everything you see is yours

    ·        Discover VOD - Discover 110k videos, stream anytime, anywhere including in 4K UHD

    ·        Search - Search faster and easier

    ·        Play from Start - You missed the start? Just restart

    ·        Stop Here, Continue There - Stop on one screen and continue on another device

    ·        Multi-Screen - Stream seamlessly across any device

    ·        Cloud Recording - Record all the programmes you want at the same time

    .       **Continuous viewing - Enable to continue watching your favorite shows during raining
     

    Note: ** Except 4K UHD, Astro First and all radio channels

     

     


    HOW CAN I EASILY ACCESS THE APPS RAIL VIA MY REMOTE CONTROL?

    Users can easily access all their streaming Apps such as Netflix, Disney+ Hotstar, Viu etc by clicking the “APPS” button on their remote control. After clicking this button, they will be brought to the Apps rail under the home page.

     


    HOW MANY FAMILY MEMBERS CAN I ADD TO THE ASTRO FIBRE APP?

    Currently, you may only add a maximum of five family members to the Astro Fibre App. However, kindly note that we are working on allowing users to add more family members in the future.


    ERR-002 - REACHED THE MAXIMUM NUMBER OF SIMULTANEOUS VIDEO STREAMS ACROSS DEVICES FOR ONE ACCOUNT

    This error indicates that you have reached the maximum number of simultaneous video streams across devices for one (1) account. To stop seeing this error, please stop streaming on one of your other devices.

    • If you have recently purchased your Astro pack or made any changes to your pack on or after 9th November you can stream on two (2) concurrent screens

    • If you have not made any changes you can stream on four (4) concurrent screens.

    If you are still having issues, proceed to submit report via WhatsApp or Feedback Form.
     


    I AM SUBSCRIBING TO ASTRO FIBRE BUNDLE / ASTRO FIBRE; CAN I GET MESH WIFI?

    Yes, Mesh WiFi add-on is available for both Astro Fibre Bundle and Astro Fibre subscription.


    HOW DO I SWITCH TO E-BILL?

    Step 1:

    Type ASTRO EBILL <Your 10-Digit Smart Card Number> <Your Email Address> 

    Example: ASTRO EBILL 0156123412 abcdabcd@gmail.com

    ‍

    Step 2:

    Send SMS to 66688

    Note: This request must be sent from account holder’s mobile/primary number 

    ‍

    *Standard telco charges and Terms & Conditions apply


    I AM CONSIDERING SUBSCRIBING TO PRIMARY PACK + ULTI BOX WITH ASTRO & BROADBAND, CAN I UPGRADE TO ULTRA BOX?

    No, Ultra Box is only available for Entertainment Pack and above only.


    I AM ENTITLED TO DISNEY+ HOTSTAR WITH MY CURRENT SUBSCRIPTION. HOWEVER, I ALSO HAVE EXISTING OFFERS WITH ASTRO; WILL THESE OFFERS BE IMPACTED?

    Your existing offers with us will not be affected and will continue until the agreed upon date. 


    NO AUDIO - ULTRA BOX / ULTI BOX

    STEP 1
    Check the Audio settings on your box and set to Auto.
    Refer guide to change Set HDMI Audio.

    STEP 2
    If issue persist, check if there is any 3rd party device (sound system/hdmi splitter) connected between box and TV.

    STEP 3
    If using 3rd party devices, bypass/remove 3rd party device and make sure HDMI cable connected directly from box to TV.

    STEP 4
    If issue persist, connect to Live Agent via WhatsApp for help.


    CAN I RESTRICT PROGRAMMES FROM BEING VIEWED BASED ON THE AGE RATING?

    Yes, you can restrict programmes based on the age rating by going to "Settings” > “Parental Controls & Profiles” on your Astro Box and Astro GO app. Alternatively, you may also create a Kids Profile that provides security with a 4-digit PIN to exit and accessibility to kids-friendly channels and On Demand content only.


    FAQS: DISNEY+ HOTSTAR ON ASTRO

    Disney+ Hotstar app is now available to Astro customers on the Ultra and Ulti Box will be able to enjoy the app on the big screen and stream all their favourite blockbuster movies from Hollywood to Hallyu and award-winning shows from Disney, Marvel, Star Wars, Pixar, National Geographic, FX and 20th Century Studios!


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