签购与安装 UniFi | 签购与安装 UniFi @ Da Sing Riam。

Unifi
unifi-logo

100Mbps @ RM89/月

无限数据,unifi TV和具有unifi光纤宽带的高性能无线路由器。

 

Unifi Business Broadband   

可靠的宽频配套可实现更高层次的业务增长。

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Unifi Biz
100M
RM99.00 /月

支持最多 5 台设备上的 2-3 个用户。

Unifi Biz
300M (MESH6)
RM139.00 /月

支持最多 10 台设备上的 6 个用户。

Unifi Biz
500M (MESH6)
RM179.00 /月

支持多台设备上最多10个重度用户。

Unifi Biz
1Gbps (MESH6)
RM319.00 /月

支持多台设备上最多 10 名高级用户。

Unifi Biz
2Gbps (MESH6)
RM369.00 /月

为多台设备上最多 10 位高级用户提供终极支持。

 
 

100Mbps Unifi Home Broadband   

适合家居办公及串流。

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Unifi Home
100Mbps
RM89.00 /月

100Mbps/50Mbps

免费 Standard Router (RG5)

Unifi Home
100Mbps + Netflix Basic
RM118.90 /月

100Mbps/50Mbps

免费 Standard Router (RG5)

 Netflix Basic

 
 

300Mbps Unifi Home Broadband   

适合全高清串流及浏览。

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Unifi Home
300Mbps
RM129.00 /月

300Mbps/50Mbps

免费 WiFi-6 Combo Box

Unifi Home
300Mbps + Netflix Basic
RM142.00 /月

300Mbps/50Mbps

免费 WiFi-6 Combo Box

 Netflix Basic

 
 

500Mbps Unifi Home Broadband   

适合有4K串流及游戏需求的小型家庭。

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Unifi Home
500Mbps
RM149.00 /月

500Mbps/100Mbps

免费 WiFi-6 Combo Box

Unifi Home
500Mbps + Netflix Standard
RM203.90 /月

500Mbps/100Mbps

免费 WiFi-6 Combo Box

 Netflix Standard

 
 

1Gbps Unifi Home Broadband   

完美符合中型家庭的工作及游戏需求。

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Unifi Home
1Gbps
RM249.00 /月

1Gbps/500Mbps

免费 WiFi-6 Combo Box

Unifi Home
1Gbps + Netflix Standard
RM293.90 /月

1Gbps/500Mbps

免费 WiFi-6 Combo Box

 Netflix Standard

 
 

2Gbps Unifi Home Broadband   

为满足所有人的一切需求而设的终极高速互联网。

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Unifi Home
2Gbps
RM319.00 /月

2Gbps/1Gbps

免费 WiFi-6 Combo Box

Unifi Home
2Gbps + Netflix Standard
RM363.90 /月

2Gbps/1Gbps

免费 WiFi-6 Combo Box

 Netflix Standard

 
 
 

全国范围内安装

 

签购

UniFi  Maxis  Astro  Njoi 

 

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常问问题

在这里找到您要的答案。

 

为什么要在这里申请?

我们提供一站式服务为您申请Astro和Broadband。不必开车,排队和在销售柜台等候。 我们可以帮助您处理您的申请。


在这里申请需付多少费用?

我们不收取额外费用。 无需提供信用卡信息。 费用与您在销售柜台申请的费用相同。


申请程序如何?

首先,您可以在线申请,我们将在工作时间内立即与您联系。 通过WhatsApp/电子邮件/传真发送您的身份证-IC(马来西亚公民)/ 护照(外国人)的复印件给我们。 收到所有资料后,我们将立即处理您的申请。


申请程序有多快?

一旦收到您的完整资料,我们将在工作时间内立即处理您的申请。一旦您的申请获得批准,服务提供商的承包商将与您联系以进行安装预约。


为什么要同时申请 ASTRO 和宽频?

ASTRO 和宽频收费同时在一张账单,享受更大的节省和无忧的账单支付。 在24个月的合约期内,您可以每月以折扣价享受 Astro 和宽频。


有哪些电视配套可供选择?

Astro 提供多种电视配套,包括娱乐、体育、电影和儿童配套。您可以选择符合您观看需求的配套,并在适用情况下添加额外的串流应用服务。


我可以只订阅电视而不订阅宽频吗?

可以,您可以只订阅 Astro 电视配套而无需绑定宽频。不过,将 Astro 电视与光纤宽频绑定可享有更好的每月优惠,并且只需支付一张综合账单,更加方便。


我家需要多少宽频速度?

对于小型家庭以及轻度上网和串流使用者,100Mbps 通常已足够。较大家庭、游戏玩家或重度串流用户则可选择 500Mbps 或 1Gbps 配套,以获得更流畅的多设备使用体验。


是否有合约期限?

大多数 Astro 电视和光纤宽频配套都附带 24 个月合约期。如在合约期满前取消服务,可能会产生提前终止费用。


之后可以升级电视配套或宽频计划吗?

可以,您可在符合资格及覆盖范围的情况下随时升级电视配套或宽频速度。根据升级情况,可能需要重新计算合约期限。


我将如何收到我的账单?

您的每月账单将由 Astro 直接发出。您可通过电子邮件接收账单,或通过 Astro 账户在线查看。绑定配套用户将收到电视与宽频服务的综合账单。


有哪些付款方式?

付款方式包括网上银行、自动扣款、信用卡或 Astro 提供的其他认可付款渠道。我们的团队将在申请过程中为您提供协助。


如果服务中断怎么办?

如果您遇到任何服务中断问题,可联系 Astro 客户服务寻求技术协助。大多数情况下可远程解决,如有需要将安排技术人员上门处理。


我可以将 ASTRO 服务迁移到新地址吗?

可以,迁移服务需视新地址是否在服务覆盖范围内而定。根据您的配套,可能会产生迁移费用及合约调整。


申请时需要信用卡吗?

不需要,提交申请时无需提供信用卡资料。服务获批后,付款安排将由 Astro 直接处理。


我可以在电视配套中添加串流服务吗?

部分 Astro 电视配套可根据当前促销及服务情况添加串流服务等附加项目。可能需支付额外月费。


安装光纤时是否提供 WIFI 路由器?

是的,光纤安装时通常会提供 WiFi 路由器。路由器型号可能会根据所选宽频速度配套而有所不同。


申请前可以查询宽频覆盖范围吗?

可以,我们会在处理您的申请前确认您地址的服务覆盖范围,以确保该地区可安装宽频服务。


申请宽频需要准备哪些文件?

马来西亚公民需提供 MyKad 复印件。外籍人士则需在提交宽频申请时提供护照复印件。


申请后多久可以安装?

申请获批后,服务提供商通常会在 2 至 7 个工作日内联系您安排宽频安装预约。


宽频合约期限是多久?

大多数 Astro 宽频配套附带 24 个月合约期,从安装日期开始计算。如您搬迁,可能需要在新地址重新签订 24 个月合约。


我可以将宽频迁移到新地址吗?

可以,您可在新地址具备服务覆盖的情况下迁移宽频服务。合约期限可能会从新安装日期起重新计算 24 个月。


我可以要求更改安装位置或移动家中设备吗?

可以,您可申请在家中调整宽频设备位置。若属于非标准安装,可能会产生额外费用,并需在评估后直接支付给安装人员。


如果我已有宽频合约,可以转到 ASTRO 宽频吗?

可以,您可转用 Astro 宽频。为避免服务中断,建议在终止现有宽频合约前先开通新的宽频服务。


非标准安装是否需要额外费用?

标准安装在促销期间可能免费,但非标准安装(如设备迁移或复杂布线)可能会产生额外费用,并需直接支付给安装人员。


ASTRO FIBRE - SKYWORTH RG21

Skyworth RG21

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1. Please connect your computer or laptop to your Astro Fibre router using WiFi or LAN cable. Your LAN cable must be connected from the yellow port of Astro Fibre router (Any available port).

2. Once connected, open any web browser such as Google Chrome, Internet Explorer, Mozilla Firefox and etc.

3. On the address bar, type http://192.168.100.254 and below page will appear.

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Login using your username and password  if you have changed the router login setting. Otherwise, your default router  login is as per below.          

Username: user
Password: user

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4. Once you have successfully logged in, the router's web-based setup page will appear.

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5. At the top of the page, click WLAN to configure the WiFi parameters.

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6. You may change the Primary SSID (WiFI Name) and the WPA Passphrase (WiFi Password) to follow your preferences for 2.4G Wi-Fi Settings, then click "Save & Apply" for the changes to take place.

Please reconnect to the new WiFi name with the new password once completed.

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7. You may make the same changes for 5G Settings by change the Primary SSID (WiFI Name) and the WPA Passphrase (WiFi Password) to follow your preferences, then click "Save & Apply" for the changes to take place.


WHAT SHOULD I DO IF THE ULTRA/ULTI PLUG & PLAY BOX/ASTRO SIM CARD IS FAULTY?

You may report the incident on WhatsApp at 03-9543 3838 by typing PNP and our access our user guide or request for further help from our dedicated agents. Please have your Airway Bill tracking numbers ready for validation. If a replacement box/Astro SIM card is deemed necessary, a new Box and a new Astro SIM card will be couriered to your service address.


I HAVE MY OWN MESH DEVICE; CAN I USE IT WITH ASTRO FIBRE?

Yes, as long as it is compatible with Open Mesh standards and Astro Fibre equipment. However, Astro will not be responsible for managing or configuring the device. For the optimum WiFi experience, please pair your Astro Fibre with Astro's Mesh WiFi.


WHAT IS ASTRO REWARDS?

Astro Rewards is your free loyalty programme - a way for us to say thank you for being with us.

We're always adding new and exciting gifts, deals, and experiences for you - all ready and waiting in the My Astro app for you, right at your fingertips. Here's the best part, the longer you're with us, the better your rewards!


I AM A CUSTOMER THAT IS CURRENTLY SUBSCRIBED TO THE PREVIOUS ASTRO PACKS (FAMILY PACK, STARTER PACK, VALUE PACK, SUPER PACK LITE, SUPER PACK OR SUPER PACK PLUS). HOW CAN I SUBSCRIBE TO MULTIROOM (SMART TV)?

Please switch your current subscriptions to our new Astro packs to subscribe to Multiroom (Smart TV). To sign up, WhatsApp “SWITCH” to 03-9543 3838 and an agent will assist you. 

Find out more of our new packs at https://product.astro.com.my/tv


ASTRO FIBRE - HUAWEI K562E

Huawei K562e

1. Please connect your computer or laptop to your Astro Fibre router using LAN cable. Your LAN cable must be connected from the yellow port of Astro Fibre router (Any available port).

2. Once connected, open any web browser such as Google Chrome, Internet Explorer, Mozilla Firefox and etc.

3. On the address bar, type http://192.168.100.254 and below page will appear.

Login using your username and password if you have changed the router login setting. Otherwise, your default router login is as per below.

Username: user

Password: user

4. Once you have successfully logged in, the router's web-based setup page will appear.

5. At the top of the page, click More to configure the WiFi parameters.

6. From the left menu, select WLAN and choose Wi-FI Advanced Network to access the screen below.

7. To change the channel on 2.4 GHz and 5 GHz, click the drop-down arrow for Channel, then select your desired channel.

8. Then, click "Apply" for the changes to take  place.

 


7. I DO NOT REMEMBER MY USERNAME, EMAIL ADDRESS OR MOBILE NUMBER; HOW DO I LOG IN?

Step 1: Visit https://id.astro.com.my/ and click on “Forgot Astro ID?”

 
Step 2: Enter your Account/Smartcard Number. If you do not know where to find it, click on “Where to find your Account/ Smartcard Number”

Note: Only Astro customers whose Astro ID is linked to their subscription can retrieve their Astro ID this way. Otherwise, you would need to create a new account.


HOW DO I MAKE PAYMENT THROUGH STANDING INSTRUCTIONS FROM MY ISSUING BANK?

Please contact your issuing bank for further information. Astro does not directly handle standing instructions. Please utilise our auto-debit facility if you would like hassle-free payments.


WHAT IS THE DEFAULT IP ADDRESS THAT I WILL RECEIVE FOR MY ASTRO FIBRE SUBSCRIPTION?

By default, all Astro Fibre customers will receive a Private IPv4 or IPv6 address. However, customers who would like to subscribe to a fixed IP service can do so by contacting our Customer Service Centre at 03-9543 3838 for Astro Fibre’s Fixed IP service for only RM5/month.


    WHY IS THIS ACTIVITY BEING CARRIED OUT?

    We want to ensure that only the authorised account owner can have access to their Astro account. This activity ensures that only you can log in and access all the details tied to your Astro account.


    RESTORE FACTORY SETTINGS - ULTRA BOX / ULTI BOX

    STEP 1    

    On your remote, press the Home button and the menu will be displayed on top of your screen.

    STEP 2    

    Navigate to Settings.

    STEP 3    

    Navigate to Restore and press "OK".

    STEP 4    

    Navigate to Restore Factory Settings and press "OK".




    STEP 5

    Enter your PIN to access this setting. (Default PIN is 0000).

    STEP 6    

    Navigate to Restore and  press "OK" to  confirm your selection.    

    Otherwise, navigate to Cancel, go back to remain the settings.

    STEP 7    

    Please wait while the box restoring defaults and will reboot once complete.

    STEP 8    

    Your box will automatically restart and display this screen.

    Click here to follow New Installation Settings guide for Satellite

    Click here to follow New Installation Settings guide for Plug and Play


    WHAT IS ULTI BOX?

    Astro introduces the new Ulti Box with a redesigned new interface, Cloud recording feature, enhanced search capabilities and more. Just connect the all new Ulti Box to the Internet and take control of your entertainment and stream up to 110,000 videos on demand, anytime. 

    ‍

    The features of the new Ulti Box include:

    ·      New Home Screen - Everything you see is yours

    ·      Discover Video on Demand (VOD) - Discover 110,000 videos, stream anytime, anywhere

    ·      Search - Search for your favorite show or video faster and easier

    ·      Play from Start - Missed the start of the show? Just restart.

    ·      Stop Here, Continue There -Stop on one screen and continue on another device

    ·      Multi-Screen - Stream seamlessly across any device

    ·      Cloud Recording - Record all the programmers you want at the same time

    .      **Continuous viewing - Enable to continue watching your favorite shows during raining.

    ‍

    We recommend an Internet speed of 10Mbps and above for optimal access to cloud recording, streaming on demand videos and search functions. 

    Note: ** Except 4K UHD, Astro First and all radio channels

     


    RESTORE FACTORY SETTINGS - HD ENABLED BOX

    STEP 1    

    Press "HOME" button on your remote control.

    STEP 2    

    Navigate to Settings and press "OK".

    STEP 3    

    Navigate to Installation Settings and press "OK".

    STEP 4    

    Enter your PIN to access this setting. (Default PIN is 0000).

    STEP 5    

    Navigate to Restore Factory Settings and press "OK".

    STEP 6    

    Navigate to Yes, continue and  press "OK" to  confirm your selection.    

    Otherwise, navigate to No, go back to maintain the settings.

    STEP 7    

    Please reboot your box.

    STEP 8    

    New Installation Settings screen will appear.    

    Click here to follow New Installation Settings guide.


    WILL THERE BE AN INSTALLATION FEE FOR MULTIROOM SERVICE?

    There will be no installation fee for both Astro Box and Ultra Box. The Multiroom (second decoder) must be installed at the same registered address as your primary subscription.


    MODEM NO POWER - ALLO

    1. Ensure power cable is connected tightly.

    2. Try to use another power socket / power source to eliminate faulty power sockets/power sources which  could cause the issue.

    3. If the issue persists, submit your feedback form for further assistance.


    I AM CURRENTLY USING A SONY TV MODEL THAT DOES NOT SUPPORT 4K UHD; CAN I STILL WATCH THESE CHANNELS IN LOWER RESOLUTION?

    Yes, you may still watch CH550 Love Nature and CH811 Astro SuperSport which offers the same content/programmes, but in HD resolution. Kindly note that CH811 Astro SuperSport is only available for customers on the Sports, Sports Plus, Premium 1, Premium 2, Premium 4, Platinum Lite and Platinum Packs.


    WHAT IS THE PROCEDURE FOR MERGING / SPLITTING MY ACCOUNT?

    Please follow the steps below:

    Step1: Fill in Merge/Split Equipment Form (Part A & Part B)

    Step2: A full payment to be made on any outstanding balance for all related accounts (if any).

    Step3: Submit all documents via feedback form or walk in to nearest Astro Customer Service Centre (CSC).

    Step4: Customer will expect a call from our validation team (Note: Turnaround time for merge/ split of account is 3-5 working days upon receiving all complete documentation).

     

    Note:

    1. There might be a loss of transmission during the processing of transfer equipment ownership, split or merge of equipment.


    BOX HANG AT CHANNEL - ULTRA BOX / ULTI BOX

    STEP 1

    Try to change channels on your Astro remote. Check the LED light.
    If the LED is blinking 3 times or if it is not blinking, replace the batteries and proceed to STEP 2.
    Otherwise, if the LED is blinking 1 time, your remote is working fine, let's proceed to STEP 3.

    STEP 2

    Check if you can change channels using your Astro remote control. You should no longer be experiencing this problem if is a battery issue.
    If issue remain after batteries replacement, proceed to STEP 3.

    STEP 3

    You need to refresh the box setting manually from the box front panel.
    Refer to Refresh Box setting (Clear NVRAM) - Ultra / Ulti Box. 
    If issue persist, please submit the issue on our Feedback Form.
     


    I'VE ALREADY MADE THE ADVANCE PAYMENT UPON SIGN-UP, WHAT DO I HAVE TO PAY IN THE FIRST MONTH?

    In your first Astro bill, the first month's bill will be deducted accordingly excluding tax. You will still need to pay the full tax amount for your first month as per your first month's bill.

    Note: Advance payment is only applicable to Astro TV pack purchases. If you subscribe to an Astro Fibre + TV bundle, only one month of your TV subscription fee (excluding tax) is required to be paid upon sign-up. The full tax amount and the first-month subscription fee for Astro Fibre will be paid on your first month's bill.


    I RENTED AN ASTRO FIRST OR ASTRO BEST TITLE. HOW WILL I BE CHARGED?

    Your purchase will be reflected on your next monthly Astro bill. For example, if you rented a movie for RM 15.00 for 2 days and your next bill statement is in 2 weeks. RM 15.00 will be reflected in your Astro subscription bill in two weeks' time.


    AS A CURRENT ASTRO CUSTOMER, WILL I BE CHARGED A SWITCHING FEE FOR MOVING TO THESE NEW PACKS?

    There are no switching fees apply when existing Astro customer move to new packs.


    REFRESH BOX SETTING (CLEAR NVRAM) - HD ENABLED BOX

    Byond Box (DMT 5)

    STEP 1    

    Switch on the power for your box and make sure that the adapter's power light is on.

    STEP 2    

    Put the box on standby mode.

    STEP 3    

    Press and hold the Home button on the box.

    STEP 4    

    Wait until "boot" appear on the front panel and released.

    STEP 5    

    New Installation Settings page will appear.    

    Click here for the guides to complete the setup.

     

    Byond Box (DMT 4)

    STEP 1    

    Switch off the power of your box and ensure the adapter�s power light is off.

    STEP 2    

    Switch on the power of your box and ensure the adapter�s power light is on.

    STEP 3    

    Press and hold the Ch+ and Ch- keys on the box simultaneously when the "boot" message appears on the front panel.

    STEP 4    

    Wait until the "Clr" message appears on the front panel, then release the Ch+ and Ch- keys.

    STEP 5    

    New Installation Settings page will appear.    

    Click here for the guides to complete the setup.

     

    Byond Box (Zapper)

    STEP 1    

    Ensure your box is on standby mode. (Red light on box's front panel).

    STEP 2    

    Press and hold the Standby button. Wait until the LED at front panel change from red to green for 3 times, then release the button.

    STEP 3    

    New Installation Settings page will appear.    

    Click here for the guides to complete the setup.

     

    Byond Box (New Zapper)

    STEP 1    

    Switch off the power of your box and ensure that the adapter�s power light is off.

    STEP 2    

    Switch on the power of your box and ensure that the adapter's power light is on.

    STEP 3    

    Keep pressing the 'Power' button until the Startup Option screen appears.

    STEP 4    

    Press "369" on the remote control to trigger refresh box setting menu.

    STEP 5    

    Press "OK" to proceed. The box will be refreshed to the original setting.

    STEP 6    

    New Installation Settings page will appear.    

    Click here for the guides to complete the setup.


    I HAVE PURCHASED DISNEY+ HOTSTAR DIRECTLY VIA THE APP/WEBSITE BUT I AM ALSO ENTITLED TO DISNEY+ HOTSTAR VIA MY ASTRO SUBSCRIPTION; CAN I LINK IT TO MY ASTRO ACCOUNT?

    Unfortunately, you cannot link your direct Disney+ Hotstar subscription to your Astro account. Please ensure that the mobile number used for your direct subscription to Disney+ Hotstar is different from the mobile number used to activate Disney+ Hotstar entitlement via your Astro subscription. If you do not have an alternative mobile number to nominate, kindly contact Disney+ Hotstar's customer service directly at disneyplus.my@hotstar.com for details on how to cancel your direct subscription. 


    WHAT ARE THE TYPES OF AFTER-SALES SERVICES THAT IS AVAILABLE AND WHAT IS THE DIFFERENCE BETWEEN EXPRESS, SAME DAY & REGULAR SERVICE?

    Astro offers 3 different after-sales service that is made available to the customers:

     

    (1)  Express (RM75)

    (2)  Same Day (RM70) 

    (3)  Regular (RM65) 

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    ***Price is inclusive of 6% Service Tax.


    NO AUDIO - ULTRA BOX / ULTI BOX

    STEP 1
    Check the Audio settings on your box and set to Auto.
    Refer guide to change Set HDMI Audio.

    STEP 2
    If issue persist, check if there is any 3rd party device (sound system/hdmi splitter) connected between box and TV.

    STEP 3
    If using 3rd party devices, bypass/remove 3rd party device and make sure HDMI cable connected directly from box to TV.

    STEP 4
    If issue persist, connect to Live Agent via WhatsApp for help.


    HOW DO I SUBSCRIBE TO THE NEW PACKS?

    You can subscribe to new packs via  

    • Online - astro.com.my  
    • WhatsApp GET ASTRO (for new customers) or SWITCH (for existing customers) to 03-9543 3838
    • Astro Customer Service Centres.


    I HAVE QUESTIONS ABOUT DISNEY+ HOTSTAR CONTENT, PRODUCT FEATURES AND APP FUNCTIONS; WHO CAN I CONTACT?

    For information about the Disney+ Hotstar app functions and specifications, please visit help.hotstar.com or email disneyplus.my@hotstar.com. 


    WHAT IS THE NEW USER INTERFACE ON THE ULTI BOX?

    Astro is continuously improving our user interface and introducing new features to our platforms to ensure that your Astro experience is more seamless, efficient and user-friendly.

    For details on our latest interface, Picture-in-Picture mode and auto-start interactive mode on Astro GO, please click here.

    In addition, we have also recently introduced a new look to the Title Information Page, the ability to disable the Profile Selection Screen and adjustable auto-standby timing. For more information, please click here.


    SLOW INTERNET CONNECTION - TIME

    Slow browsing using LAN cable

    Looks like there is something wrong with your service connection.

    Please run the Speed Test and attach the picture or screenshot of the speed test in the Feedback Form below, in order for us to provide further assistances.

    Click here for Speed Test guideline.

     

    Quick Info
    A Speedtest is a service that provides free analysis of Internet access parameters, such as connection data rate.


    Slow browsing using Wi-Fi

    1. Router Positioning

    Most people underestimate the importance of picking a good spot for a Wi-Fi router. Even a small shift in positioning could end up being the difference between day and night.


    i) High vs. Low

    Put the router as high up as possible to extend the broadcasting range of the radio waves. This also helps clear the router of possible  interferences.


    ii) Concrete & Metals

    Make sure your router isn't blocked by any other objects, especially devices that are electronic. Also, avoid placing your router in your basement  as this area is usually enclosed by a lot of concrete, which can be almost  impossible for Wi-Fi signals to penetrate.


    iii) Distance to Router

    The further away from your router you get, the weaker the Wi-Fi signal. Therefore, the best option is to place your router as close to your devices as possible, but this is only practical if you have one main area where you tend to use your devices.

    Otherwise, you should place your router near the center of your home. After all, Wi-Fi broadcasts in 360 degrees, so it doesn't make sense to put  it at one end of the house.


     

    2. Wireless Interference & Noise

    You've probably never noticed but there  are wireless signals all around you wherever you go and they're passing  through you all the time. From where? Electronic devices, Wi-Fi routers, satellites, cell towers, and more.

    Although Wi-Fi is supposed to be on a different frequency than most of these devices, the amount of radio noise can still cause interference. Some common causes of interference include:

    i) Microwaves

    ii) Bluetooth Devices

    iii) Cordless Phone

     

    3. Surrounding Wi-Fi signals

    A truth of the modern world is that every household has their own Wi-Fi network, which can cause issues with channel overlap. This can be  somewhat problematic in a townhouse, but is especially problematic in housing complexes and apartments where there can be many routers within close proximity.

    Which is why it's important that you pick a good channel in your router settings. Modern routers can choose channels for you automatically,  but sometimes it's better to investigate and find the best channel yourself.

     

    4. Usage

    More likely, however, is that the people on your network such as friends, roommates, or family members are participating in bandwidth-heavy activities like gaming and streaming Ultrabox/ Netflix.

    Fortunately, if this is the case, you can prioritize your own network  traffic by enabling Quality of Service in your router settings.

    If the problem persists, please run a Ping Test, Traceroute Test and attach the picture or screenshot of both test results in the Feedback Form, in order for us to provide further assistances.

    Please make sure to attach the required screenshot(s) in ONE file (i.e. Microsoft Word document, PDF, Image file) before submitting the form.

     

    Quick Info
    A Speedtest is a service that provides free analysis of Internet access parameters, such as connection data rate.
    A Ping Test shows how long it takes for packets to reach host.
    A Traceroute Test traces the route of packets to destination host from our  server.


    IF I SUBSCRIBE TO THE MESH WIFI, WILL THERE BE A NEW CONTRACT FOR THE DEVICE?

    No, the Mesh WiFi add-on with Astro Fibre is only available as a subscription service and will not be tied to any device contract.


    I DO NOT KNOW HOW TO USE THE APP; WHERE CAN I GET MORE INFORMATION?

    For more information about the Astro Fibre App, you may click here for a detailed user guide.


    HOW DO I CAST DISNEY+ HOTSTAR ON MY TV?

    Disney+ Hotstar is available on Chromecast (Gen 2 onwards, firmware 1.43 & above) and with the latest version of the Disney+ Hotstar app on iPhone, iPad and Android mobile. 

    Follow these instructions to cast your film/series: 

    • Make sure your mobile device and your Chromecast are on the same WiFi network 
    • Log into your Disney+ Hotstar app 
    • Select a film/series that you want to cast 
    • Press "Play' 
    • Once the film/series has started, tap on the casting icon 
    • Select the screen you wish to cast to 
    • The film/series should then be cast onto your screen


    WHERE CAN I UPDATE MY CONTACT DETAILS?

    For My Astro App Users 
    Go to the "Account' tab and scroll to "Personal Info' section. Click "Name & contact info' to view and update your personal contact information.

    For Ultra and/or Ulti Users 

    1. Launch the My Astro app on your Home screen and you will land on your My Astro account dashboard. Then, press the yellow button on your Astro remote control to visit your "Account details".
    2. Press the down button to view the "Personal info".
    3. Press the left button and focus on the edit icon for the contact details, press on "OK" to change your contact details.

     


    HOW DO I CHECK MY CONTRACT INFORMATION?

    To check your contract, please visit My Astro.


    HOW DO I START USING ASTRO REWARDS?

    Step 1: Download the My Astro app from either the App Store, Google Play or HUAWEI AppGallery.

    Step 2: Sign in with your Astro ID.

    Step 3: Select "Rewards" on the home screen to get started.

    Watch this tutorial to learn how to create your Astro ID.


    BROADBAND NO SERVICE - ASTRO FIBRE

    You need to identify your modem type by looking at the modem light indicator before proceeding with troubleshooting.

    The type of modem is indicated as per below:

    MODEM INDICATOR 1



    MODEM INDICATOR 2




    MODEM INDICATOR 3



    BTS 1

    1. Please power off your modem and router. (This is to refresh your modem and router performance)
    2. Make sure the fibre cable from your wall socket to modem is securely connected.




    3. Please ensure the LAN cable is securely connected from router to your devices (Astro Box/Laptop etc.)

    Modem connection

       

    Router connection



    4. Now, power on modem and router, wait for 2 minutes to stabilise the devices after reboot. Your internet services should be restored.

    5. If issue persists, please connect to our agent and attach your modem light indicator picture for further assistance.



    BTS 2

    1. Please power off your modem and router. 
        (This is to refresh your modem and router performance)

    2. Make sure the fibre cable from your wall socket to modem is securely connected.



    3. Please ensure both LAN cables on the Modem (LAN Port 2) and Router (Port 1) are properly connected.


    Modem connection


       
    Router connection



    4. Power on your modem and router, wait for 2 minutes to stabilise the devices after reboot. Your internet services should be restored.

    5. If issue persists, please connect to our agent and attach your modem light indicator picture for further assistance.



    BTS 3

    1. Please ensure your modem and router power plugs are securely connected to the power socket.



    2. Alternatively, try to connect the power plug to a different power socket or power source. This step is to eliminate the possibility of faulty power socket which could cause the issue.

    3. If issue persists, please connect to our agent for further assistance.


    HOW DO I KNOW IF I AM BEING CHARGED FOR THE BOX FEE?

    For Astro Ultra Box or Ulti Boxes, you will be able to see an itemised charge called "Box Fee” in your Astro bill.


    WHAT ARE THE SMART TV MODELS SUPPORTED BY MULTIROOM (SMART TV)?

    Currently the Multiroom (Smart TV) app is supported on four (4) brands with the software version listed below:

    1. Sharp
    2. Sony
    3. LG
    4. Samsung


    I DO NOT HAVE AN ASTRO ID YET. CAN I STILL USE THIS SERVICE?

    No, you need to have an Astro ID to enjoy the features.


    HOW DO I TRACK MY DELIVERY STATUS?

    You will receive two SMS notifications with tracking numbers separately from the courier service, one for the Plug & Play Box and one for the Astro SIM card. Please expect these SMS notifications to be sent to you within 2-3 working days upon successful order submission (online or via retailer).


    CHANGE AUDIO DELAY - ULTRA BOX / ULTI BOX

    STEP 1

    On your remote, press the HOME button and the home menu will be displayed on top of your screen.

    STEP 2

    Navigate to SETTINGS.

    STEP 3

    Navigate to Audio Delay and press "OK".

    STEP 4

    Navigate to your preferred selection and press “OK”.


    HOW TO UPGRADE TO A DISNEY+ HOTSTAR PREMIUM PLAN?

    If you would like to upgrade your pack to include Disney+ Hotstar Premium, please contact Astro Customer Contact Centre at 03 9543 3838. Alternatively, please WhatsApp Astro at 03 9543 3838 and type DH Help for further assistance. 


    WHAT HAPPENS IF ASTRO GO+ IS REMOVED FROM MY SUBSCRIPTION?

    You will only be able to watch Astro GO and/or Multiroom Smart TV on up to 2 devices at the same time as opposed to 4 devices with Astro GO+. 

    Your cloud recording storage will also decrease from 1500 hours down to 200 hours. Your stored recordings/downloaded shows that exceed 200 hours will also be removed. 


    WHAT HAPPENS IF I DO NOT RETURN THE ASTRO BOX & SMART CARD/SIM CARD?

    Returning your Astro box & Smart card/SIM card is a very simple process.

    For existing Ultra Box or Ulti Box user, call 03-9543 3838 to schedule our courier partner to come pick up the box or drop them off at the closest Astro Service Centre or Exclusive Partner near you. Click here to find a Customer Service Centre (CSC) or Astro Exclusive Partner (AEP) near you.

    For any unreturned Ultra Box or Ulti Box, a box fee of RM100 may be charged to your account.

    For all other boxes, please recycle your box at a registered collection center that will properly manage the boxes in an environmentally friendly way. Click here to find a registered collection center near you.


    HOW DO I ACCESS ASTRO GO?

    Access Astro GO via:

    1. Astro GO app
      • Download the Astro GO app on your device by clicking here. Please ensure that you have the latest updated version to enjoy new features.
      • For Huawei devices, head over to App Gallery to download the Astro GO app. Currently the supported devices and operating systems are as below:
        • Device Support: Huawei  P40
        • Platform requirement: EMUI  10.1 & above
    2. Astro GO on web browser
      • Astro GO is also available for streaming directly via your computer or laptop at astrogo.astro.com.my
    3. Access Astro GO app via a QR code on Channel 200 from your Astro Box
      • Turn on your Astro Box*, go to Channel 200, scroll down to the Astro GO tab and scan your unique QR code**. Click here for additional information on this feature.
      • *Channel 200 is only available for non-Plug & Play Astro Boxes.
      • ** We encourage use of your Device's built-in camera to scan the QR code where available. If using a QR code scanner app, use only from a trusted 3rd party provider. You are solely responsible for use of any code scanner on a Device and Astro shall not be liable to you for any reason whatsoever for any kind of loss or damage that you may suffer.


    Create Astro ID and secure your ID by linking it to your Astro Account.

    Upon launching Astro GO app, you will be required to login with your Astro ID. If you do not have an Astro ID, please follow the steps below to create one.

     

    Log in with your Astro ID and start streaming.

    Please note that Astro GO is exclusive for Astro customers.


    WILL I BE CHARGED FOR USING DIFFERENT PAYMENT METHODS?

    Surcharge is imposed by 3rd party payment collection partners for services rendered. Kindly note that customers may be charged a surcharge per transaction when bill payments are made via the following methods:-

    Bill payments at selected petrol stations, convenience stores, retail/mobile shops, kiosk, and e-wallets may incur a surcharge of up to RM0.50 per transaction by the appointed collection agencies of RMS (formerly known as Razer/MOL), ATX, MobilityOne, and e-Pay.

    ·       To find out more on how to make your bill payments, click here.


    HOW DO I PAY FOR THE PLUG & PLAY BOX ACTIVATION FEE?

    For self-installation, in your first bill upon activation of your Plug& Play Box, the activation fee will be included as a separate line item in your bill alongside the subscription fee.

    If you choose to install the Plug & Play Box via installer, you can pay the installation fee and activation fee directly to the installer upon installation. This will be reflected in your next bill itemised as setup fee.


    WHERE CAN I VIEW ALL MY BILL STATEMENTS?

    Tap on the "Account' tab on the navigation bar and scroll to "Billing' section. Tap on "Bill Statement' to view any bill statement up to six (6) months.


    I AM CURRENTLY SUBSCRIBED TO THE MOVIES/PREMIUM 1/PREMIUM 3/PLATINUM PACK; CAN I ADD ON A DISNEY+ HOTSTAR 3-MONTHS PASS?

    If you are already subscribed to the Movies/Premium 1/Premium 3/Platinum Pack, you are automatically entitled to access Disney+ Hotstar. Therefore, you will not be able to add on the Disney+ Hotstar 3-months pass. 


    IS THE PARTNERSHIP WITH NETFLIX IS A MONOPOLY OF OTT APPS?

    Astro wants to give our members the convenience of having all their favourite series, exciting originals, vernacular signatures, live sports and local blockbuster movies in one place. Astro customers will be able to enjoy greater convenience by having Netflix bundled with their Astro subscription, consolidating the subscriptions, and providing easy access for payment in a single bill, at the best value.


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