签购与安装 Njoi | 签购与安装 Njoi。

Njoi

免费终身娱乐。

NJOI HD Box 包含免费的15多个电视频道和10+个广播频道,提供来自本地、国际、儿童、最新新闻和体育频道的各种娱乐!

Njoi

Astro 提供的免费卫星电视服务。终身收看娱乐,新闻,学习和资讯节目等。

 

Njoi

图片仅供参考。

免费观看15多个电视频道和10+个广播频道。


* 需遵守Astro条款和条件。

Njoi
 
❯ ❮
njoi
New Decoder
RM325.00

新的解码器,不包含卫星天线和电缆。您必须已安装 Astro/Njoi 卫星天线和电缆并正常运作。

包括安装。

njoi
New Decoder & Satellite Dish
RM415.00

新的解码器配有卫星天线和电缆。

包括安装。

 
 
 

全国范围内安装

 

签购

Njoi  Astro  UniFi  Maxis 

 

请输入您的全名(根据身份证)

姓名 (根据身份证)

请输入您的身份证/护照号码

身份证 / 护照

请输入您的手机号码

手机号码

请输入完整的安装地址

安装地址

请输入您的邮编
邮编
请输入您的城镇
城镇
请输入您的州
州

 

常问问题

在这里找到您要的答案。

 

为什么要在这里申请?

我们提供一站式服务为您申请Astro和Broadband。不必开车,排队和在销售柜台等候。 我们可以帮助您处理您的申请。


在这里申请需付多少费用?

我们不收取额外费用。 无需提供信用卡信息。 费用与您在销售柜台申请的费用相同。


申请程序如何?

首先,您可以在线申请,我们将在工作时间内立即与您联系。 通过WhatsApp/电子邮件/传真发送您的身份证-IC(马来西亚公民)/ 护照(外国人)的复印件给我们。 收到所有资料后,我们将立即处理您的申请。


申请程序有多快?

一旦收到您的完整资料,我们将在工作时间内立即处理您的申请。一旦您的申请获得批准,服务提供商的承包商将与您联系以进行安装预约。


为什么要同时申请 ASTRO 和宽频?

ASTRO 和宽频收费同时在一张账单,享受更大的节省和无忧的账单支付。 在24个月的合约期内,您可以每月以折扣价享受 Astro 和宽频。


有哪些电视配套可供选择?

Astro 提供多种电视配套,包括娱乐、体育、电影和儿童配套。您可以选择符合您观看需求的配套,并在适用情况下添加额外的串流应用服务。


我可以只订阅电视而不订阅宽频吗?

可以,您可以只订阅 Astro 电视配套而无需绑定宽频。不过,将 Astro 电视与光纤宽频绑定可享有更好的每月优惠,并且只需支付一张综合账单,更加方便。


我家需要多少宽频速度?

对于小型家庭以及轻度上网和串流使用者,100Mbps 通常已足够。较大家庭、游戏玩家或重度串流用户则可选择 500Mbps 或 1Gbps 配套,以获得更流畅的多设备使用体验。


是否有合约期限?

大多数 Astro 电视和光纤宽频配套都附带 24 个月合约期。如在合约期满前取消服务,可能会产生提前终止费用。


之后可以升级电视配套或宽频计划吗?

可以,您可在符合资格及覆盖范围的情况下随时升级电视配套或宽频速度。根据升级情况,可能需要重新计算合约期限。


我将如何收到我的账单?

您的每月账单将由 Astro 直接发出。您可通过电子邮件接收账单,或通过 Astro 账户在线查看。绑定配套用户将收到电视与宽频服务的综合账单。


有哪些付款方式?

付款方式包括网上银行、自动扣款、信用卡或 Astro 提供的其他认可付款渠道。我们的团队将在申请过程中为您提供协助。


如果服务中断怎么办?

如果您遇到任何服务中断问题,可联系 Astro 客户服务寻求技术协助。大多数情况下可远程解决,如有需要将安排技术人员上门处理。


我可以将 ASTRO 服务迁移到新地址吗?

可以,迁移服务需视新地址是否在服务覆盖范围内而定。根据您的配套,可能会产生迁移费用及合约调整。


申请时需要信用卡吗?

不需要,提交申请时无需提供信用卡资料。服务获批后,付款安排将由 Astro 直接处理。


我可以在电视配套中添加串流服务吗?

部分 Astro 电视配套可根据当前促销及服务情况添加串流服务等附加项目。可能需支付额外月费。


安装光纤时是否提供 WIFI 路由器?

是的,光纤安装时通常会提供 WiFi 路由器。路由器型号可能会根据所选宽频速度配套而有所不同。


申请前可以查询宽频覆盖范围吗?

可以,我们会在处理您的申请前确认您地址的服务覆盖范围,以确保该地区可安装宽频服务。


申请宽频需要准备哪些文件?

马来西亚公民需提供 MyKad 复印件。外籍人士则需在提交宽频申请时提供护照复印件。


申请后多久可以安装?

申请获批后,服务提供商通常会在 2 至 7 个工作日内联系您安排宽频安装预约。


宽频合约期限是多久?

大多数 Astro 宽频配套附带 24 个月合约期,从安装日期开始计算。如您搬迁,可能需要在新地址重新签订 24 个月合约。


我可以将宽频迁移到新地址吗?

可以,您可在新地址具备服务覆盖的情况下迁移宽频服务。合约期限可能会从新安装日期起重新计算 24 个月。


我可以要求更改安装位置或移动家中设备吗?

可以,您可申请在家中调整宽频设备位置。若属于非标准安装,可能会产生额外费用,并需在评估后直接支付给安装人员。


如果我已有宽频合约,可以转到 ASTRO 宽频吗?

可以,您可转用 Astro 宽频。为避免服务中断,建议在终止现有宽频合约前先开通新的宽频服务。


非标准安装是否需要额外费用?

标准安装在促销期间可能免费,但非标准安装(如设备迁移或复杂布线)可能会产生额外费用,并需直接支付给安装人员。


INTERNET INTERMITTENT OR FREQUENT DISCONNECTION - TIME

Intermittent internet connection using LAN cable
Looks like there is something wrong with your service connection.Please run a Ping Test, Traceroute Test and attach the picture or screenshot of both test results in the Feedback Form below, in order for us to provide further assistances.

Please make sure to attach the required screenshot(s) in ONE file (i.e. Microsoft Word document, PDF, Image file) before submitting the form.

Quick Info
A Ping Test shows how long it takes for packets to reach host.
A Traceroute Test traces the route of packets to destination host from our server.


Intermittent internet connection using Wi-Fi

1. Router Positioning

Most people underestimate the importance of picking a good spot for a Wi-Fi router. Even a small shift in positioning could end up being the difference between day and night.    

i) High vs. Low

Put the router as high up as possible to extend the broadcasting range  of the radio waves. This also helps clear the router of possible interferences.
 

ii) Concrete & Metals

Make sure your router isn't blocked by any other objects, especially devices that are electronic. Also, avoid placing your router in your basement as this area is usually enclosed by a lot of concrete, which can be almost  impossible for Wi-Fi signals to penetrate.
 

iii) Distance to Router

The further away from your router you get, the weaker the Wi-Fi signal. Therefore, the best option is to place your router as close to your  devices as possible, but this is only practical if you have one main area where you tend to use your devices.

Otherwise, you should place your router near the center of your home. After all, Wi-Fi broadcasts in 360 degrees, so it doesn't make sense to put it at one end of the house.


2. Wireless Interference & Noise

You've probably never noticed but there are wireless signals all around you wherever you go and they're passing  through you all the time. From where? Electronic devices, Wi-Fi routers, satellites, cell towers, and more.

Although Wi-Fi is supposed to be on a different frequency than most of these devices, the amount of radio noise can still cause interference. Some common causes of interference include:

  • Microwaves
  • Bluetooth Devices
  • Cordless Phone
 

3.  Surrounding Wi-Fi signals

A truth of the modern world is that every household has their own Wi-Fi network, which can cause issues with channel overlap. This can be somewhat problematic in a townhouse, but is especially problematic in housing complexes and apartments where there can be many routers within close proximity.

Which is why it's important that you pick a good channel in your router settings. Modern routers can choose channels for you automatically, but sometimes it's better to investigate and find the best channel yourself.
 

4. Usage

More likely, however, is that the people on your network such as friends, roommates, or family members are participating in bandwidth-heavy activities like gaming and streaming Ultra box/ Netflix.

Fortunately, if this is the case, you can prioritize your own network traffic by enabling Quality of Service in your router settings.

If the problem  persists, please run a Ping Test, Traceroute Test and attach the picture or screenshot of both test results in the Feedback Form below, in order for us to provide further assistances

Please make sure to attach the required screenshot(s) in ONE file (i.e. Microsoft Word document, PDF, Image file)  before submitting the form.


Quick Info
A Speedtest is a service that provides free analysis of Internet access parameters, such as connection data rate.
A Ping Test shows how long it takes for packets to reach host.
A Traceroute Test traces the route of packets to destination host from our server.


WHAT IS THE DEFAULT IP ADDRESS THAT I WILL RECEIVE FOR MY ASTRO FIBRE SUBSCRIPTION?

By default, all Astro Fibre customers will receive a Private IPv4 or IPv6 address. However, customers who would like to subscribe to a fixed IP service can do so by contacting our Customer Service Centre at 03-9543 3838 for Astro Fibre’s Fixed IP service for only RM5/month.


    HOW DO I SWITCH TO E-BILL?

    Step 1:

    Type ASTRO EBILL <Your 10-Digit Smart Card Number> <Your Email Address> 

    Example: ASTRO EBILL 0156123412 abcdabcd@gmail.com

    ‍

    Step 2:

    Send SMS to 66688

    Note: This request must be sent from account holder’s mobile/primary number 

    ‍

    *Standard telco charges and Terms & Conditions apply


    HOW DO I RETURN MY ASTRO FIBRE DEVICES AFTER SERVICE TERMINATION?

    After service termination of your Astro Fibre service, we will call you via your registered mobile number (up to 3 times over 3 days) to schedule an arranged pick-up by one of our Astro agents. Our agent will then come to your doorstep, dismantle the devices for you and retrieve them.  

    Note: Upon termination of your service, customers are required to return their old Astro Fibre devices to Astro. Failure to do so will incur a fee of RM200 (WiFi Router), RM500 (Fibre Modem) and RM200 (Mesh WiFi Unit - if applicable) for each unit. All prices stated are exclusive of Govt. tax.


    CHANGE DIGITAL AUDIO SETTINGS - HD ENABLED BOX

    STEP 1    

    Press "HOME" button on your remote control.

    STEP 2    

    Navigate to Settings and press "OK".

    STEP 3    

    Navigate to Digital Audio and press "OK".

    STEP 4    

    Choose your preferred selection and press “OK”.

    STEP 5    

    Select Yes, continue and press "OK" to confirm on the changes.        

    Otherwise, select No, go back to cancel.


    ARE THERE ANY DIGITAL BILL PLATFORMS AVAILABLE FOR ME TO CHECK MY ASTRO BILLS?

    Yes, there are five digital bill platforms available for all customers to check their Astro bills: 

     

    A.    MyAstro Web

    1.    Visit www.astro.com.my

    2.    Goto “My Account”, then select “Manage Account”

    3.    Login to My Astro Web using your Astro ID

    4.    Select “Account” to view your bills 

     

    B.     My Astro app

    If you do not have it installed, you may download it here (Google Play Store) or here (IOS App Store)

    ‍

    C.    WhatsApp 

    Just WhatsApp “Hi” to 03-9543 3838 and then follow the instructions to view your bill, account status, pay and download bill. 

     

    Note: You are required to provide your MyKad/PassportNo. to view your bill, account status and pay your bills. To download your bills, you will be required to provide your Account/Smartcard No.

     

    D.     Astro Quick Pay 

    1.    Visit https://pay.astro.com.my

    2.    Enter your 10-digit Astro Account Number and follow the instructions to view your bill, account status, pay bills or add a billing reminder on your Google calendar. 

     

    E.    IVR

    1.    Call +603-95433838

    2.    Press 1 for Account Related Queries

    3.    Input your 10-digit Astro Account no. or 12-digit MyKad no.

    4.    Press 2 for Payment and Billing

    5.    Press 1 to receive an SMS with your bill balance and a link to pay online

     

    F.    Channel 200

    Ensure your Ultra or Ulti Box is connected to the internet. Tune in to CH200 and follow the instructions displayed on your TV screen to view your bill amount.

     

    G.     Auto-Debit

    Alternatively, please register for Auto-Debit by following the steps here for hassle-free payments.


    WHAT IS MULTIROOM (SMART TV)?

    Multiroom (Smart TV) is a secondary subscription that allows you to enjoy your favourite Astro shows instantly in different rooms at the same time on your Smart TV. Subscribe to Multiroom (Smart TV) at RM29.99 per month (excl. any govt. tax), and simply download the Astro app on your second TV-screen and connect to your home Wi-Fi to stream.


    FAQS: WETV ON ASTRO

    About the WeTV app

     

    1. What is WeTV?

    WeTV is a global video on demand and over-the-top streaming service, providing the best premium entertainment including Chinese, Indonesian, Korean, Thai, Japanese and Malaysian series and movies to fans of Asian entertainment.

     

    2. Can I stream WeTV for free on my Ultra/Ulti Box?

    All Ultra/Ulti Box customers may watch selected WeTV titles for free on their Astro Box.

     

    Simply follow these steps:

    Step 1: Go to your Ultra/Ulti Box Home Page and select “WeTV” under the Apps rail

    Step 2: Click play on any non-VIP titles/episodes and start streaming!

     

    Note: No login is required to stream free content on WeTV.

     

    3. How can Astro customers enjoy WeTV?

    Astro customers can subscribe to WeTV VIP via Astro as an add-to-bill service for only RM10.50/month (RRP RM11.90) to enjoy the app on their big screen TV via the Ultra/Ulti Box, wetv.vip or on the go with the WeTV mobile app which is available on Android and iOS devices.

    For more details on the WeTV VIP Membership, please refer to Q12 - Q17.
     

    4. How do I subscribe to WeTV VIP via Astro?

    All new and existing Astro TV customers can subscribe to WeTV VIP for only RM10.50/month by following the steps below:

    Step 1: Go to www.astro.com.my/WeTV and select “Get WeTV now”

    Step 2: Log in with your Astro ID

    Step 3: Key in your mobile number and proceed to add WeTV to your bill

    Step 4: Once you have validated your mobile number via the OTP code, you will be able to enjoy VIP-exclusive shows on WeTV!

    5. How do I access WeTV VIP on my Ultra/Ulti Box?

    After completing the subscription process in Q4, follow the simple steps below to access WeTV VIP on your Ultra/Ulti Box:

    Step 1: Go to your Ultra/Ulti Box Home Page and select "WeTV" under the Apps rail

    Step 2: Click "Log in" and scan the QR code on your TV with your mobile device to download/launch the WeTV app

    Step 3: On your mobile device, create a new account or log in using your registered mobile number and click "Login Authorization" to pair your device to your TV

    Step 4: Once pairing is complete, please press the back button on your remote to start enjoying VIP-exclusive shows!

    Important note: Please ensure that the mobile number used to log in to the app is the same one used to purchase your WeTV VIP subscription. Email login is not applicable for Astro Billing WeTV VIP customers.

    *We highly encourage our customers to only use their device’s built-in camera to scan the QR code if available. Alternatively, only use QR code scanner apps that are from a trusted 3rd party provider. By using an untrusted QR code scanner app, you assume all responsibility for any damages or losses that may occur.

    6. I already have a WeTV subscription, what will happen if I use the same mobile number to subscribe to WeTV VIP via Astro?

    If you already have a WeTV subscription, you are allowed to subscribe to WeTV VIP with the same mobile number via Astro; however, your existing account will continue to run until you manually cancel it. With two active subscriptions with the same mobile number, your subscriptions will be added on top of your existing account and you will be charged twice on two separate accounts.

    7. Can I access the WeTV app outside of Malaysia?

    Yes, you will still be able to access the WeTV app and stream your favourite content outside of Malaysia. However, kindly be informed that this will be subject to content availability in the specific regions.

    8. Can I download content on the WeTV app for offline viewing?

    Yes, you can download WeTV's content on your device for offline viewing if you have subscribed to WeTV VIP. This feature is not available if you are not a VIP member. However, kindly note that some content is subjected to copyright which disables the download function on those selected videos.

     

    9. What is the storage requirement for content downloading?

    The storage requirement is dependent on the type of videos users are downloading as the space needed varies between titles.

    10. How many devices can I use to stream WeTV at the same time?

    You can access your WeTV VIP account on up to 2 devices at a time, including your Ultra/Ulti Box. To ensure a smoother streaming experience, please sign out from any unused devices.

    11. Are there any subtitles available for the content on WeTV?

    Yes, subtitles are available in various languages including English, Malay, Chinese (Simplified & Traditional) etc.

    To enable this feature, click on the subtitles selection option at the bottom right corner of the video player, then click on the language you desire.

    WeTV VIP Subscription

    12. What is a WeTV VIP subscription?

    WeTV offers a wide range of hot and exclusive content in advance for WeTV VIP members, which includes WeTV Originals, series, dramas and many more. With a VIP subscription, you can also enjoy all these exciting content with the ability to skip advertisements to stream without interference and watch your favourite shows on two devices at the same time!

    VIP membership privileges:

    1. Premium Content on WeTV only

    2. Enjoy VIP content on two devices at the same time

    3. Watch the content in advance before anyone else!

    13. Can I rent movies or series on WeTV via Astro?

    Yes, you will be able to rent titles on the WeTV mobile app. Subsequently, you will be able to stream your rented title on the Ultra/Ulti Box, wetv.vip, and the mobile app.

    14. How much does a WeTV VIP subscription via Astro cost?

    Astro customers can enjoy a special offer of RM10.50/month (RRP RM11.90/month) when they subscribe to WeTV VIP via Astro.

    Note to CCC: Employee/Ex Employee/Courtesy Board Members will also enjoy the same pricing at RM10.50/month.

    15. When can I start enjoying my WeTV VIP subscription?

    You will be able to enjoy all the content on WeTV via your Ultra/Ulti Box, wetv.vip and the WeTV mobile app immediately upon successful purchase from the Astro website. Please ensure that the mobile number used to log in to the app is the same one used to purchase your WeTV VIP subscription.

    16. How do I cancel my WeTV VIP subscription?

    You can cancel your WeTV VIP subscription via WeTV’s official website or mobile app.

    Kindly note that we will not be able to offer a refund if you do decide to leave the WeTV app before your subscription period ends.

    17. Will there be any penalty fees if I cancel my WeTV VIP subscription?

    No, your subscription will be terminated at the end of your Astro billing date. Until then, you will still be able to access your WeTV VIP account.

    App Issues

    18. Who may I contact if I encounter any problems with the WeTV app?

    If you require any assistance with the app, you may:

    1. Visit the WeTV official Facebook Page for more information: WeTV Malaysia - Home | Facebook; or

    2. Drop the WeTV team a message via Facebook chat here

    If you encounter any issues with your Astro billing and entitlement, you may contact our Customer Service by:

    1. Submitting a feedback form here: www.astro.com.my/contactus/form; or

    2. Reaching to us via WhatsApp by typing "Hi"at 03-9543 3838

    19. Will my personal information be protected?

    Yes, Astro is bounded by the PDPA. All information received will be used in accordance with our Privacy Notice


    WHAT WILL HAPPEN IF I DOWNGRADE MY PACKS OR TERMINATE ASTRO SERVICES BEFORE THE END OF MY CONTRACT TERM?

    If you choose to downgrade your packs or terminate Astro services before the end of your contract term, you will have to pay a cancellation fee. This cancellation fee is calculated based on your subscribed package, contract period and box type. If you cancel your service(s)/change your packages upon completion of your contract term, you won't have to pay any cancellation fee.


    I CAN'T CONNECT MY ULTRA PLUG & PLAY BOX TO WI-FI. WHAT SHOULD I DO TO FIX THIS?

    Step 1: Separate Your Wi-Fi Network Name

    First, you need to set up your Wi-Fi to Dual-band in order to be less susceptible to interference, and allows you to choose between the 2.4GHz or 5GHz bands when connecting a device. A Wi-Fi frequency of 5GHz is best when you are near your router, and 2.4GHz is best for when you are far from your router.

    • Check the bottom of your router for a website or IP address, username, and password.

    Below are details for a standard login based on a standard router issued by ISP (Telekom Malaysia, Maxis, and Time dot Com)

    • Login to your account
    • Identify your Wi-fi Settings (This could be in advanced settings)
    • Identify both the 2.4GHz and 5GHz options.
    • Split the signals by renaming the 2.4GHz and 5GHz signals respectively, and make sure both are enabled.
    • For detailed instructions based on router model, on how to separate your Wi-Fi, click here and choose the option according to your ISP and router brand.

    Step 2: Factory reset your Ultra Box by following the steps below.

    a. Press the Home button on your remote

    b. Go to your settings page

    c. Scroll down and select Reset/Restore

    d. Select restore factory settings and proceed

    e. Enter your PIN to access restore factory settings (default pin: 0000)

    f. Choose restore and wait until the box reboots automatically. This may take around 2 minutes and you will see the Astro logo again when it's done.


    WHAT IS MESH WIFI NETWORK?

    Mesh WiFi network refers to a unified wireless network that is formed by utilizing inter-connected WiFi nodes (Mesh devices) placed throughout the house.


    WHY HAS THE EXPIRY DATE FOR MY DISNEY+ HOTSTAR (3 MONTHS PACK) SUBSCRIPTION BEEN DEFERRED?

    We noticed that you've recently requested for a change in your Astro account. 

    As this change will affect your overall monthly subscription, the expiry date for your Disney+ Hotstar (3-months Pass) subscription has been deferred to xxx (date) to consolidate the final monthly subscription pricing. 


    SATELLITE DIAGNOSTICS - ULTRA BOX / ULTI BOX

    STEP 1    

    On your remote, press the HOME button and the home menu will be displayed on top of your screen.

    STEP 2    

    Navigate to Settings.

    STEP 3  

    Navigate to Satellite Settings and press "OK".

    STEP 4  

    Select Diagnostics and press "OK".

    STEP 5    

    Signal reading on Tuner 1 will be displayed. Navigate to right arrow for next step.

    STEP 6  

    Signal reading on Tuner 2 will be displayed. Navigate to "Done" and press "OK" to complete the diagnostics.

     


    CAN I TERMINATE THE ASTRO FIBRE BUNDLE SERVICE?

    Yes, you may terminate the service, however an early cancellation fee will be applied for termination/cancellation within 24 months. Please refer to the Astro Fibre's cancellation details.


    SET PARENTAL CONTROL - ULTRA BOX / ULTI BOX

    STEP 1    

    On your remote, press the HOME button and the home menu will be displayed on top of your screen.

    STEP 2  

    Navigate to Settings.

    STEP 3    

    Navigate to Parental Control and press "OK".

    STEP 4    

    Please enter your PIN (Default PIN is 0000).

    STEP 5    

    Navigate to your preferred category to block and press "OK".


    CAN I MAKE A CHANGE IN PACKAGE SELECTION? IS THERE A PENALTY, AND HOW WILL THE COMMITMENT PERIOD BE CALCULATED?

    For Residential Astro Pay TV customers: Yes, you are allowed to change your package to the one that best suits your entertainment needs. You may make the following pack changes:  

    1. Pack upgrades
    1. Movement within Entertainment, Movies or Sports (e.g., switching from Sports to Entertainment)
    1. Movement within Premium pack (to a different combination of content)

    For these changes, you will remain on same contract duration, or you can choose to change to longer commitment. If you downgrade your packs, you will be charged a cancellation fee for pack, and you can then choose a new contract for the new pack. Kindly note additional contract details for Disney+ Hotstar and Netflix.  

    (Please refer to the section "Changes to your Astro Contract" for more details)


    WHAT IS ASTRO REWARDS?

    Astro Rewards is your free loyalty programme - a way for us to say thank you for being with us.

    We're always adding new and exciting gifts, deals, and experiences for you - all ready and waiting in the My Astro app for you, right at your fingertips. Here's the best part, the longer you're with us, the better your rewards!


    WILL ASTRO CENSOR NETFLIX CONTENT?

    Absolutely not. Astro wants to give our members the convenience of having all their favourite series, exciting originals, vernacular signatures, live sports and local blockbuster movies all in one place.


    WHERE CAN I FIND MY ACCOUNT NUMBER?

    ·      Bill 

    ·      Log into your Astro Self-Service (location)

    ·      WhatsApp


    WHAT IS THE NEW USER INTERFACE ON THE ULTI BOX?

    Astro is continuously improving our user interface and introducing new features to our platforms to ensure that your Astro experience is more seamless, efficient and user-friendly.

    For details on our latest interface, Picture-in-Picture mode and auto-start interactive mode on Astro GO, please click here.

    In addition, we have also recently introduced a new look to the Title Information Page, the ability to disable the Profile Selection Screen and adjustable auto-standby timing. For more information, please click here.


    I DO NOT KNOW HOW TO USE THE APP; WHERE CAN I GET MORE INFORMATION?

    For more information about the Astro Fibre App, you may click here for a detailed user guide.


    I WANT TO UNSUBSCRIBE FROM THE MULTIROOM (ASTRO BOX). WILL THERE BE ANY PENALTY FOR THIS?

    No there will not be any penalty.

    For the Multiroom subscription on a box setup, if your subscription is within the 24-month contractual period. Then a pro-rated penalty of RM600 will be applied for any Astro box except for Ultra Box, which the penalty will be RM1,000.


    WHY WAS I NOT INFORMED OF THIS SMS BILL SERVICE CESSATION?

    Kindly note that affected customers will be adequately informed 30 days prior to the implementation via SMS which are sent out in phases (Starting 1 July), with scheduled announcements across WhatsApp, My Astro app, and Astro website.


    I HAVE TERMINATED THE MESH WIFI SUBSCRIPTION BUT I'VE FAILED TO RETURN THE DEVICE. IS THERE A PENALTY FEE APPLIES?

    Yes, penalty fee of RM200/Mesh WiFi will be imposed if customer fails to return the device(s). The courier company would make two attempts to retrieve the Mesh WiFi unit within a period of 30 days, failing which the penalty would be imposed.

     


    WHY DO I NEED TO RETURN THE ASTRO BOX & SMART CARD/SIM CARD?

    Thank you for your interest in returning your Astro Box & Smart card/SIM card. By returning these items, you are playing your part in preserving our environment as we will refurbish the box and return it to circulation or recycle it.

    All Astro box and smartcard/SIM cards are also property of Astro and as per our current T&Cs, customers are required to return them upon termination of Astro services.


    I DO NOT HAVE AN ASTRO ID YET. CAN I STILL USE THIS SERVICE?

    No, you need to have an Astro ID to enjoy the features.


    BOX BLANK SCREEN - ULTRA / ULTI BOX

    STEP 1

    Check on your TV input to ensure correct input selected.

    If issue remains, switch off the power for your box and make sure that the adapter's power light is off.

    STEP 2

    Unplug the HDMI cable from your box and plug it back in securely.

    STEP 3

    Switch on the power for your box and make sure that the adapter's power light is on. Please wait for 5 minutes.

    STEP 4

    Turn on your box. You should no longer be experiencing this problem.

    If issue persist, please submit the issue on our Feedback Form with the error details and provide  sim card number for assistance.


    CHECK FUTURE RECORDING - HD ENABLED BOX

    STEP 1    

    Press "HOME" button on your remote control.

    STEP 2    

    Navigate to My TV and press "OK".

    STEP 3  

    Navigate to Bookings and press "OK".

    STEP 4    

    Your list of your booking programs will  be displayed.


    CHECK SOFTWARE VERSION STATUS

    STEP 1
    On your Astro remote, press the HOME button and the home menu will be displayed on top of your screen.


    STEP 2
    Navigate to Settings.


    STEP 3
    Navigate to STB Diagnostics and press "OK".


    STEP 4
    Select General Diagnostics and press "OK".


    STEP 5
    General Diagnostics results will be displayed on the screen.
    Scroll until observed the SW Download Status.


    WHY IS ASTRO INTRODUCING NEW PACKS?

    As our customers deserve the best entertainment experience, Astro is refreshing its content and packages to offer more choice, value, flexibility, and better experience in a streaming world as part of the new Astro experience.  

    The all-new Astro packs are designed for customers in the streaming and connected world, where they can stream all the shows they love on Ultra Box and Ulti Box. Customers can now enjoy their favourite shows all on Astro, from global streaming services like Netflix, Disney+ Hotstar, HBO GO, iQIYI, TVBAnywhere+ as well as all Astro's flagship shows and the best of live sports in one place, on the big screen. Our new packages offer unbeaten value, a greater variety of content and greater convenience, all made better with our Astro & Broadband for better connectivity.


    WHAT HAPPENS TO MY TVBANYWHERE+ APP ACCESS AFTER 1ST APRIL 2024?

    Starting 1 April, access to TVBAnywhere+ is no longer available to Astro customers. However, you can continue to enjoy TVB content via On Demand and TVB Jade (CH310) and Astro AOD (CH311). If you would like to subscribe to the TVBAnywhere+ app, you may still do so by purchasing it directly from TVB.


    I AM NOT ON THE ULTRA OR ULTI BOX; HOW DO I ACCESS THESE STREAMING APPS?

    To access these streaming apps, you would need to upgrade to the Ultra or Ulti Box by visiting product.astro.com.my/box. Alternatively, you may also reachus via WhatsApp by typing "Hi


    WHY ARE SOME SHOWS/CHANNELS UNAVAILABLE ON MY ASTRO GO ALTHOUGH THEY ARE ON MY ASTRO BOX?

    Not all shows/channels will be available on Astro GO as this depends on contractual rights with specific guidelines on the entitlement of these shows/channels and what you have as a part of your subscription. 

    Below are channels that are not available on Astro GO:

    1. TV3
    2. TAYANGAN HEBAT HD
    3. ART
    4. NTV7
    5. 8TV
    6. TV9
    7. VELLITHIRAI
    8. AWESOME TV
    9. STAR CHINESE CHANNEL
    10. ARABIC RADIO & TV VARIETY
    11. NJOI TV
    12. NHK WORLD HD
    13. FX HD
    14. ASTRO BEST / FIRSTCHANNELS


    Please be assured that Astro is continuously working on getting more content available on Astro GO.


    I AM A MOVIES PACK CUSTOMER. CAN I SIGN-UP FOR MULTIPLE ACCESS TO DISNEY+ HOTSTAR?

    Please note that only one Disney+ Hotstar access is bundled to each Movies Pack subscription which allows two concurrent streams on Disney+ Hotstar.


    I'VE ALREADY MADE THE ADVANCE PAYMENT UPON SIGN-UP, WHAT DO I HAVE TO PAY IN THE FIRST MONTH?

    In your first Astro bill, the first month's bill will be deducted accordingly excluding tax. You will still need to pay the full tax amount for your first month as per your first month's bill.

    Note: Advance payment is only applicable to Astro TV pack purchases. If you subscribe to an Astro Fibre + TV bundle, only one month of your TV subscription fee (excluding tax) is required to be paid upon sign-up. The full tax amount and the first-month subscription fee for Astro Fibre will be paid on your first month's bill.


    FAQS: DISNEY+ HOTSTAR ON ASTRO

    Disney+ Hotstar app is now available to Astro customers on the Ultra and Ulti Box will be able to enjoy the app on the big screen and stream all their favourite blockbuster movies from Hollywood to Hallyu and award-winning shows from Disney, Marvel, Star Wars, Pixar, National Geographic, FX and 20th Century Studios!


    I AM CURRENTLY SUBSCRIBED TO ASTRO & BROADBAND IPTV, AM I ELIGIBLE TO UPGRADE/SWITCH TO ASTRO FIBRE?

    Yes, an existing IPTV customer is eligible to switch to Astro Fibre. However, your IPTV services will be switched to a Plug & Play service, and your existing Astro PVR / B.yond Box will be upgraded to the Ultra/Ulti box. There is no additional charge for the Astro Ultra/Ulti upgrade. Please note that you will be re-contracted for 24 months upon installation.

     


    PLEASE INSERT THE CORRECT ASTRO SMART CARD WITH THE ARROW FACING UP (S25) - HD ENABLED BOX

    STEP 1
    Switch off the power for your box and  make sure that the adapter's power light is off.

    STEP 2
    Locate the Smartcard at the front or right side and gently pull it out make sure that the adapter's power light is off.

    STEP 3
    Wipe the Smartcard's gold chip clean using a dry soft cloth.

    STEP 4
    Make sure the gold chip is facing upwards and reinsert it all the way in.

    STEP 5
    Switch on the power for your box and make sure that the adapter's power light is on. Please wait for 5 minutes.

    STEP 6
    Turn on your box. You should no longer be experiencing this problem.
    If issue persist, please submit the issue in our Feedback Form and attach a picture of your General tab of the STB Diagnostics  for assistance.

     


    WHAT ARE THE NEW ADJUSTMENTS, AS OF 9 FEBRUARY 2023?

    We are thrilled to announce that as part of your subscription, you are able to enjoy exclusive coverage of live matches in HD on Astro channels, On Demand and Astro GO! This means that you'll have access to all the latest games, highlights, and analysis, right at your fingertips.

    With this new addition, you'll be able to follow your favourite teams and players closer than ever before, keeping you up-to-date with all the action on and off the field. Whether you're a die-hard fan or a casual spectator, this new content is sure to provide you with endless hours of entertainment.

    To ensure that we continue offering the best choice in sports content, our Sports Pack will now be priced at RM104.99/month (for 12 months contract) or RM99.99/month (for 24 months contract) and Premium Pack 1 will now be priced at RM139.99/month (for 12 months contract) or RM129.99/month (for 24 months contract) starting 9 February 2023, and this applies to all new customers. 

    Note that there will no changes for existing Sports Pack & Premium 1 customers in 24 or 12 month contract being renewed before 1st June 2023.

    We appreciate your continued support and can't wait for you to experience this exciting new addition to your Sports Pack subscription.

    Please refer to the table below for the full revised pricing for the following packs:

    We hope you continue to enjoy your Astro experience with us.
     


    I AM CURRENTLY SUBSCRIBED TO/IN CONTRACT WITH ASTRO & BROADBAND (MAXIS/ALLO), AM I ELIGIBLE TO SIGN UP FOR STANDALONE BROADBAND WITH MAXIS/ALLO?

    No, Astro & Broadband with Maxis/Allo comes in bundle packages only.

    Standalone broadband subscription is only applicable to our Astro Fibre service.


    8. I KNOW MY ASTRO ID, BUT FORGOT MY PASSWORD; HOW CAN I RETRIEVE IT?

     Step 1: Visit https://id.astro.com.my/ and click on “Forgot Password?”

     
     Step 2: Enter your username, email or mobile number. A verification code will be sent to you. Please enter it into the field and click “Verify” to reset your password.


    I HAVE PURCHASED DISNEY+ HOTSTAR DIRECTLY VIA THE APP/WEBSITE BUT I AM ALSO ENTITLED TO DISNEY+ HOTSTAR VIA MY ASTRO SUBSCRIPTION; CAN I LINK IT TO MY ASTRO ACCOUNT?

    Unfortunately, you cannot link your direct Disney+ Hotstar subscription to your Astro account. Please ensure that the mobile number used for your direct subscription to Disney+ Hotstar is different from the mobile number used to activate Disney+ Hotstar entitlement via your Astro subscription. If you do not have an alternative mobile number to nominate, kindly contact Disney+ Hotstar's customer service directly at disneyplus.my@hotstar.com for details on how to cancel your direct subscription. 


    WHAT WILL HAPPEN TO MY DISNEY+ HOTSTAR ACCESS IF MY ASTRO SERVICE IS SUSPENDED?

    Your Disney+ Hotstar will be paused and will only resume once your Astro service is reinstated. 


    HOW MANY FAMILY MEMBERS CAN I ADD TO THE ASTRO FIBRE APP?

    Currently, you may only add a maximum of five family members to the Astro Fibre App. However, kindly note that we are working on allowing users to add more family members in the future.


    WHO IS ELIGIBLE TO REGISTER AND CANCEL THE AUTO-DEBIT FACILITY?

    Only the account holder is allowed to manage the auto-debit facility. However, a third-party card holder has the right to withdraw their registered card from the linked-account with proper validation.


    ERR-008 - YOU ARE ATTEMPTING TO PLAY A CONTENT THAT IS NOT PART OF YOUR SUBSCRIPTION

    You are attempting to play a content that is not part of your subscription. If you are not able to play a content that you are subscribed to, proceed to submit report via WhatsApp or Feedback Form.


    WHAT IS MY ASTRO?

    My Astro is an easy-to-use, free mobile phone app and responsive web portal that helps Astro customers to manage their Astro accounts. My Astro allows customers to manage their accounts, pay bills, and get any support they need. In addition, customers can find and purchase the latest shows to be viewed on their Astro Box or on Astro GO. Customers can also receive news about Astro's latest products and content offerings.


    UNABLE TO BROWSE OR ACCESS CERTAIN WEBSITE - ALLO

    If you're trying to visit a website and it won't load, but others do, there could be a variety of causes. If the site itself is down, there's not much you can do but wait.

    If you can load the site on other computers or devices (make sure you try different means of connecting to the internet), there may be an issue with your computer or network.

    There are some quick fixes that will solve most problems, but you may have to get your hands a little dirty.
     

    1. Try loading the site on a different device.
      • Try loading the website on your phone or on another computer. If the website loads on the other device, the problem lies with your computer.
      • If the website doesn't load on another device, the problem is either with the network
    2. Restart your computer.
      • Oftentimes, a simple reboot will fix the problem you're having. Reboot your computer and test the website again.
    3. Try loading the site in a different browser.
      • There may be some settings configured incorrectly on your browser. Try a different web browser to see if you can load the website.
    4. Temporarily disable your antivirus program.
      • Your antivirus software may be interfering with your ability to load certain websites.
      • Try disabling the software and then loading the site again. Make sure you enable it again once you have identified the problem.
    5. Reset  your modem and router.
      • Traffic to or from a certain website may be getting tripped up by your modem or router. Resetting these devices may allow you to access the website again.
    6. Check your computer's date and time settings.
      • If your date or time is set incorrectly, you may not be able to connect to secure (https://) websites.
      • Check your computer or mobile device's clock to make sure that it is set to the correct time and date.

    In the event the problem persists, please provide below details for further escalation:

    i. List of websites effected.
    ii. Run the Speed Test via LAN (cable) and Wi-Fi connection - Please click here for Speed Test guideline.  
    iii. Run the Traceroute Test - Please click here for Traceroute Test guideline.
    iv. Run the Ping Test -  Please click here for Ping Test guideline.


    Once you've gathered all the results, kindly send them all through the Feedback Form below.

     

    Quick Info
    A Speedtest is a service that provides free analysis of Internet access  parameters, such as connection data rate.
    A Ping Test shows how long it takes for packets to reach host.    
    A Traceroute Test traces the route of packets to destination host from our  server.


    IS THERE AN OPTION FOR DOLBY AUDIO FOR DISNEY+ HOTSTAR ON THE ULTRA OR ULTI BOX?

    At this point in time, the Disney+ Hotstar app on the Ultra or Ulti Box does not support Dolby audio. We are working to enable this in a future update. 


    WILL ASTRO BE CONSIDERING A REBATE OR DISCOUNT FOR SOME OF ITS LONG-TERM TENURE CUSTOMERS?

    This Service Tax is imposed on customers of Pay TV broadcasting services by the Government. As such the Service Tax will be passed on to the customers.
     


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