签购与安装 Njoi | 签购与安装 Njoi。

Njoi

免费终身娱乐。

NJOI HD Box 包含免费的15多个电视频道和10+个广播频道,提供来自本地、国际、儿童、最新新闻和体育频道的各种娱乐!

Njoi

Astro 提供的免费卫星电视服务。终身收看娱乐,新闻,学习和资讯节目等。

 

Njoi

图片仅供参考。

免费观看15多个电视频道和10+个广播频道。


* 需遵守Astro条款和条件。

Njoi
 
❯ ❮
njoi
New Decoder
RM325.00

新的解码器,不包含卫星天线和电缆。您必须已安装 Astro/Njoi 卫星天线和电缆并正常运作。

包括安装。

njoi
New Decoder & Satellite Dish
RM415.00

新的解码器配有卫星天线和电缆。

包括安装。

 
 
 

全国范围内安装

 

签购

Njoi  Astro  UniFi  Maxis 

 

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请输入完整的安装地址

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常问问题

在这里找到您要的答案。

 

为什么要在这里申请?

我们提供一站式服务为您申请Astro和Broadband。不必开车,排队和在销售柜台等候。 我们可以帮助您处理您的申请。


在这里申请需付多少费用?

我们不收取额外费用。 无需提供信用卡信息。 费用与您在销售柜台申请的费用相同。


申请程序如何?

首先,您可以在线申请,我们将在工作时间内立即与您联系。 通过WhatsApp/电子邮件/传真发送您的身份证-IC(马来西亚公民)/ 护照(外国人)的复印件给我们。 收到所有资料后,我们将立即处理您的申请。


申请程序有多快?

一旦收到您的完整资料,我们将在工作时间内立即处理您的申请。一旦您的申请获得批准,服务提供商的承包商将与您联系以进行安装预约。


为什么要同时申请 ASTRO 和宽频?

ASTRO 和宽频收费同时在一张账单,享受更大的节省和无忧的账单支付。 在24个月的合约期内,您可以每月以折扣价享受 Astro 和宽频。


有哪些电视配套可供选择?

Astro 提供多种电视配套,包括娱乐、体育、电影和儿童配套。您可以选择符合您观看需求的配套,并在适用情况下添加额外的串流应用服务。


我可以只订阅电视而不订阅宽频吗?

可以,您可以只订阅 Astro 电视配套而无需绑定宽频。不过,将 Astro 电视与光纤宽频绑定可享有更好的每月优惠,并且只需支付一张综合账单,更加方便。


我家需要多少宽频速度?

对于小型家庭以及轻度上网和串流使用者,100Mbps 通常已足够。较大家庭、游戏玩家或重度串流用户则可选择 500Mbps 或 1Gbps 配套,以获得更流畅的多设备使用体验。


是否有合约期限?

大多数 Astro 电视和光纤宽频配套都附带 24 个月合约期。如在合约期满前取消服务,可能会产生提前终止费用。


之后可以升级电视配套或宽频计划吗?

可以,您可在符合资格及覆盖范围的情况下随时升级电视配套或宽频速度。根据升级情况,可能需要重新计算合约期限。


我将如何收到我的账单?

您的每月账单将由 Astro 直接发出。您可通过电子邮件接收账单,或通过 Astro 账户在线查看。绑定配套用户将收到电视与宽频服务的综合账单。


有哪些付款方式?

付款方式包括网上银行、自动扣款、信用卡或 Astro 提供的其他认可付款渠道。我们的团队将在申请过程中为您提供协助。


如果服务中断怎么办?

如果您遇到任何服务中断问题,可联系 Astro 客户服务寻求技术协助。大多数情况下可远程解决,如有需要将安排技术人员上门处理。


我可以将 ASTRO 服务迁移到新地址吗?

可以,迁移服务需视新地址是否在服务覆盖范围内而定。根据您的配套,可能会产生迁移费用及合约调整。


申请时需要信用卡吗?

不需要,提交申请时无需提供信用卡资料。服务获批后,付款安排将由 Astro 直接处理。


我可以在电视配套中添加串流服务吗?

部分 Astro 电视配套可根据当前促销及服务情况添加串流服务等附加项目。可能需支付额外月费。


安装光纤时是否提供 WIFI 路由器?

是的,光纤安装时通常会提供 WiFi 路由器。路由器型号可能会根据所选宽频速度配套而有所不同。


申请前可以查询宽频覆盖范围吗?

可以,我们会在处理您的申请前确认您地址的服务覆盖范围,以确保该地区可安装宽频服务。


申请宽频需要准备哪些文件?

马来西亚公民需提供 MyKad 复印件。外籍人士则需在提交宽频申请时提供护照复印件。


申请后多久可以安装?

申请获批后,服务提供商通常会在 2 至 7 个工作日内联系您安排宽频安装预约。


宽频合约期限是多久?

大多数 Astro 宽频配套附带 24 个月合约期,从安装日期开始计算。如您搬迁,可能需要在新地址重新签订 24 个月合约。


我可以将宽频迁移到新地址吗?

可以,您可在新地址具备服务覆盖的情况下迁移宽频服务。合约期限可能会从新安装日期起重新计算 24 个月。


我可以要求更改安装位置或移动家中设备吗?

可以,您可申请在家中调整宽频设备位置。若属于非标准安装,可能会产生额外费用,并需在评估后直接支付给安装人员。


如果我已有宽频合约,可以转到 ASTRO 宽频吗?

可以,您可转用 Astro 宽频。为避免服务中断,建议在终止现有宽频合约前先开通新的宽频服务。


非标准安装是否需要额外费用?

标准安装在促销期间可能免费,但非标准安装(如设备迁移或复杂布线)可能会产生额外费用,并需直接支付给安装人员。


WILL THERE BE ADDITIONAL CHARGES TO ACCESS LIGA MALAYSIA?

No, there will be no additional charges to access Liga Malaysia.


CAN SOMEONE ELSE MAKE THE ADVANCE PAYMENT ON MY BEHALF?

Yes, a third party is allowed to make the advance payment on your behalf. In the case of refund, the amount will be returned to the owner of the third-party account (source of payment).


THIS CHANNEL IS NOT INCLUDED IN YOUR SUBSCRIPTION (TCINIIYS) - HD ENABLED BOX

Please ensure that you have subscribed to the mentioned channel.
If you're subscribed to this channel, follow below steps.

STEP 1
You need to refresh the signal on your box.
Refer to Refresh signal of your box guide.

STEP 2
If issue persist after 30 minutes, proceed to submit report via WhatsApp or Feedback Form.


DOES THIS MEAN THAT I MUST PAY MORE FOR MY ASTRO SERVICE FROM MARCH 2024 ONWARDS?

Payment for Astro services will not increase. However, the Service Tax applicable will be increased from 6% to 8% and this will result in an increase in the total amount payable.


DOES THE MULTIROOM (SMART TV) UTILISE ONE (1) OF MY ASTRO GO CONCURRENCY?

Yes, the Multiroom (Smart TV) will utilise one (1) of your Astro GO concurrency.

Customers subscribing to Multiroom (Smart TV) can enjoy access up to 4 concurrency (watch 4 screens at the same time) which is shared across one Smart TV device and 3 mobile/laptop/tablet device(s) as Astro GO+ is complimentary with a Multiroom (Smart TV) subscription.


MY ASTRO FIBRE SERVICE WAS SUCCESSFULLY INSTALLED BUT I WAS NOT GIVEN THE FREE SPEED UPGRADE; WHAT SHOULD I DO NOW?

We apologise for the inconvenience caused. If you have not receive the upgraded speed within 48 hours after the service activation, please call Astro’s Contact Centre at 03-9543 1543 and an Astro agent will be available to assist you immediately.
 


I WANT TO REMAIN ON MY EXISTING MOVIES/STARTER PLUS/VALUE PLUS PACKS. CAN I STILL ACCESS DISNEY+ HOTSTAR?

Yes, you will be able to access Disney+ Hotstar even if you remain on your existing Movies/Starter Plus/Value Plus Packs.


WHAT IS THE INSTALLATION PRICE FOR ASTRO CUSTOMERS ON THE NEW PACK?

Please refer below for the installation and activation fees for Astro customers on the new pack.


IS THIS A PRICE INCREASE BY ASTRO?

No, the Service Tax is a tax payable entirely to the Government. Astro acts as a collection agent for the Government.
 


TIME - TPLINK ROUTER

You may proceed with the following troubleshooting steps and it shouldn’t take you much longer  than 15 minutes.

1. Please standby a computer/laptop to access to the internet and connection must be via LAN cable (connect the LAN cable to the Black port at D-Link Router and direct to the computer/laptop).    

2. You may open any web browser such as Google Chrome, Internet Explorer, Mozilla Firefox and etc.    

3. On the address bar, please go to tplinkwifi.net and to access to below login page. Type the Username and Password, then click "Login".

The default login of the router is available on the sticker at the back of the router. If you have done a configuration on your router previously, the password may be  different)

For example, below is the login details of the above router:

Username: admin

Password: TIMECE24

4. Once you have successfully login, the router's web-based setup page will appear. Please follow below steps for the configuration.

5. From the top menu, choose Basic and then click Wireless tab on the left menu to access to below screen.

6. Since this is a dual band router, you will have 2 Wireless Network Names  (SSID) i.e. 2.4GHz and  5GHz. You may connect to any of the SSID, preferably with a stronger signal available.

7. You may change the Wireless Network Name (SSID) and the Password to follow your preferences, then click "Save"  for the changes to take  place.

Please reconnect to the new wireless name with the new password once completed.

‍


I HAVE MORE THAN 1 ASTRO FIBRE SUBSCRIPTION; CAN I MANAGE ALL OF MY SUBSCRIPTIONS WITH THE ASTRO FIBRE APP?

Yes, you can manage all of your Astro Fibre subscriptions with the Astro Fibre App. However, you would need to create a different Astro ID for each Astro Fibre account.


HOW DO I ACCESS ASTRO GO?

Access Astro GO via:

  1. Astro GO app
    • Download the Astro GO app on your device by clicking here. Please ensure that you have the latest updated version to enjoy new features.
    • For Huawei devices, head over to App Gallery to download the Astro GO app. Currently the supported devices and operating systems are as below:
      • Device Support: Huawei  P40
      • Platform requirement: EMUI  10.1 & above
  2. Astro GO on web browser
    • Astro GO is also available for streaming directly via your computer or laptop at astrogo.astro.com.my
  3. Access Astro GO app via a QR code on Channel 200 from your Astro Box
    • Turn on your Astro Box*, go to Channel 200, scroll down to the Astro GO tab and scan your unique QR code**. Click here for additional information on this feature.
    • *Channel 200 is only available for non-Plug & Play Astro Boxes.
    • ** We encourage use of your Device's built-in camera to scan the QR code where available. If using a QR code scanner app, use only from a trusted 3rd party provider. You are solely responsible for use of any code scanner on a Device and Astro shall not be liable to you for any reason whatsoever for any kind of loss or damage that you may suffer.


Create Astro ID and secure your ID by linking it to your Astro Account.

Upon launching Astro GO app, you will be required to login with your Astro ID. If you do not have an Astro ID, please follow the steps below to create one.

 

Log in with your Astro ID and start streaming.

Please note that Astro GO is exclusive for Astro customers.


CAN SOMEONE APART FROM THE ACCOUNT HOLDER REDEEM AN ASTRO REWARDS REDEMPTION?

Redemption should be done by the account holder. However, if the account holder is unavailable, immediate family members can make the redemption provided that the account holder has given them the permission to redeem using his account credentials.


WHAT DO I DO IF I THINK THERE IS AN ERROR REGARDING MY REDEMPTION OF REWARDS AS PART OF ASTRO REWARDS?

You may reach out to Astro's customer service at 03-95433838 if you think there's an error regarding your redemption or rewards.


HOW DO I PURCHASE ASTRO FIRST MOVIES/SERIES?

From Channels 480 (Astro First):

  1. ‍Go to channel 480
  2. Search for the Movie title or Series and press “OK” button from Astro remote control;
  3. Choose how to purchase via WhatsApp or SMS.
  4. Enter the Pin Code

Purchase via Whatsapp

  1. ‍Go to channel 480‍
  2. Whatsapp the “movie code” to 03-9543 3838 
  3. Enter your “smart card number” (this is available on the top right corner of your tv screen)‍
  4. Type “1” to confirm
  5. The reply will direct you to the entitlement channel accordingly

Purchase via SMS

  1. ‍Go to channel 480‍
  2. SMS the “movie code” to 32999 ‍
  3. The SMS confirmation reply will direct you to the entitlement channel accordingly

*SMS service is available for Maxis, Celcom, Digi and U Mobile only.

‍

From Beyond PVR On Demand interface:

  1. Press the “Home” button on the Astro remote control
  2. Select “On Demand” and press the “OK” button from the Astro remote control
  3. Scroll to “Store” and search for the Movies/series
  4. Select “Buy” and enter Pin Code. 

‍

From Ultra/Ulti On Demand interface:

  1. ‍Press the “Home” button on the Astro remote control 
  2. Scroll to the Store tab
  3. Scroll to “Astro First: New Releases” or “Astro First: Blockbusters” and search for the Movies
  4. Select “Rent” and enter Pin Code

‍

From Astro Go app (purchases only applicable for Android devices): 

  1. ‍Download the Astro Go app from the Google Play store.
  2. Create an ID and link your account / proceed to log in if you have linked your account
  3. Scroll to “Store” and search for “Astro First: New Releases” or “Astro First: Blockbusters”
  4. Select “Rent” and enter Pin Code

*The default pin code is 0000 if you have not pre-set it.


    HOW DO I CONNECT MY PVR TO WI-FI TO ACCESS VIDEO ON DEMAND?

    Connect your PVR to Wi-Fi and enjoy access to our library of Video On Demand. Replay old seasons, catch-up latest episodes of your favourite shows, anytime you want. To connect your PVR, follow the steps below depending on your box type:

    (a) Wi-Fi Enabled PVR (DMT5)

    ·      Press the “Home” button and select “Settings” > “Network” > “Wi-Fi”

    ·      Allow the PVR to scan Wi-Fi networks available and subsequently choose your home Wi-Fi network > Enter your Wi-Fi password if required

    ·      Once connected, the icon below will appear on the screen.

    ‍
          Tip: Use the alpha-numeric keyboard on your Astro Remote to key in your password

    ·      Press the “Home” button and select “On Demand” to start watching videos on demand!

    ‍

    (b) Non-Wi-Fi Enabled PVR (HD PVR)

    There are two ways to connect your HD PVR decoder to your home Wi-Fi
    (i) Using the Ethernet (LAN) cable 
     

    ·       Plug in the LAN cable from your modem into the PVR network port

    ·       Once connected, the icon below will appear on the screen

    ·       Press the “Home” button and select “On Demand” to start watching videos on demand!

    (ii) Using an Astro Wi-Fi dongle as per shown below

    Step 1 - Plugin the Wi-Fi dongle into the front USB part of your PVR decoder.

    Step 2 - A prompt will appear stating "Do you wish to connect to a wireless network?", select "Yes, continue."

    Step 3 - Once connected, the Wi-Fi icon will appear on the screen. Now you are ready to download and enjoy Astro's on demand entertainment.

    Step 4 - Press the “Home” button and select “On Demand” to start watching videos on demand!

    *The Wi-Fi dongle is only applicable for the non-Wi-Fi enabled PVR (as per the picture).


    INTERNET INTERMITTENT OR FREQUENT DISCONNECTION - ASTRO FIBRE

    Intermittent internet connection using LAN cable

    Looks like there is something wrong with your service connection.

    Please run a Ping Test, Traceroute Test and attach the picture or screenshot of both test results in the Feedback Form below, in order for us to provide further assistances.

    Please ensure to attach the required screenshot(s) in ONE file (i.e. Microsoft Word document, PDF, Image file) before submitting the form.



    Intermittent internet connection using Wi-Fi

    1. Router Positioning
      Most people underestimate the importance of picking a good spot for a Wi-Fi router. Even a small shift in positioning could end up being the difference between day and night.

       i) High vs. Low
      Put the router as high up as possible to extend the broadcasting range of the radio waves. This also helps clear the router of possible interferences.

      ii) Concrete & Metals
      Make sure your router isn't blocked by any other objects, especially devices that are electronic. Also, avoid placing your router in your basement as this area is usually enclosed by a lot of concrete, which can be almost impossible for Wi-Fi signals to penetrate.

      iii) Distance to Router
      The further away from your router you get, the weaker the Wi-Fi signal. Therefore, the best option is to place your router as close to your devices as possible, but this is only practical if you have one main area where you tend to use your devices.

      Otherwise, you should place your router near the center of your home. After all, Wi-Fi broadcasts in 360 degrees, so it doesn't make sense to put it at one end of the house.

       

    2. Wireless Interference & Noise
      You've probably never noticed but there are wireless signals all around you wherever you go and they're passing through you all the time. From where? Electronic devices, Wi-Fi routers, satellites, cell towers, and more.

      Although Wi-Fi is supposed to be on a different frequency than most of these devices, the amount of radio noise can still cause interference. Some common causes of interference include:
      i) Microwaves
      ii) Bluetooth Devices
      iii) Cordless Phone
       

    3.  Surrounding Wi-Fi signals
      A truth of the modern world is that every household has their own Wi-Fi network, which can cause issues with channel  overlap. This can be somewhat problematic in a townhouse, but is especially problematic in housing complexes and apartments where there can be many  routers within close proximity. Which is why it's important that you pick a good channel in your router settings. Modern routers can choose channels for you automatically, but sometimes it's better to investigate and find the best channel yourself.
    4. Usage
      More likely, however, is that the people on your network such as friends, roommates, or family members are participating in bandwidth-heavy activities like gaming and streaming Ultrabox/Netflix.
      Fortunately, if this is the case, you can prioritize your own network traffic by enabling Quality of Service in your router settings.


    If the problem persists, please run a Ping Test, Traceroute Test and attach the picture or screenshot of both test results in the Feedback Form below, in order for us to provide further assistances.


    Please make sure to attach the required screenshot(s) in ONE file (i.e. Microsoft Word document, PDF, Image file) before submitting the form.


    Quick Info
    A Ping Test shows how long it takes for packets to reach host.
    A Traceroute Test traces the route of packets to destination host from our server.


    I REQUESTED A TECHNICAL VISIT/INSTALLATION IN FEBRUARY 2024 HOWEVER, THE APPOINTMENT IS IN MARCH 2024. WILL I BE CHARGED 8% SERVICE TAX?

    For technical visit, the current fees will remain unchanged i.e.: 8% Service Tax absorbed by Astro. As for installation fees, current fees will remain unchanged i.e.: 6% Service Tax has already been included in installation fees, as 2% will be absorbed by Astro.
     


    I HAVE ISSUES LOGGING INTO ASTRO GO.

    Please make sure that:

    1. You are logging in with the correct registered Astro ID (email or phone number) and password. If you can’t remember your password, please proceed to use the “forget password” function.
    2. You have an Astro ID that is linked to an Astro account. (note: NJOI – linked users will not be able to log into Astro GO)
    3. Your Astro account is active and not under suspension.


    If the above points have been met, you may try some quick solutions below:

    1. Clear the cache on your browser or app.
    2. Check if you have the latest version of the browser or app.
    3. Log out and log back into the browser or app.
    4. Relaunch the browser or app.
    5. Restart your mobile device.
    6. Restart your internet connection.


    WHAT HAPPENS IF ASTRO GO+ IS REMOVED FROM MY SUBSCRIPTION?

    You will only be able to watch Astro GO and/or Multiroom Smart TV on up to 2 devices at the same time as opposed to 4 devices with Astro GO+. 

    Your cloud recording storage will also decrease from 1500 hours down to 200 hours. Your stored recordings/downloaded shows that exceed 200 hours will also be removed. 


    REMOVE CHANNEL FROM FAVOURITE LIST - ULTRA BOX / ULTI BOX

    STEP 1    

    On your remote, press the ... button and the Channel Guide page will be displayed on your screen.

    STEP 2    

    Select the channel you would like to remove as favourite and press "OK".

    STEP 3  

    Select "Remove from Favourite" and press "OK".

    STEP 4    

    You are successfully removed the channel from favourite list when this screen appears.


    HOW DO I REDEEM MY REWARDS?

    Step 1: Open your My Astro app

    Step 2: Select "Astro Rewards"

    Step 3: Scroll through your rewards to see what you're entitled to

    Step 4: Select the rewards that take your fancy and follow the instructions stated on how to redeem them (redemption instructions may vary based on reward)


    HOW DO I GET ADDITIONAL MOVIES WITH VIDEO ON DEMAND?

    Discover thousands of movies and series you'll love, and we are continuously expanding. If you would like to enjoy more movies on top of your current subscription, press the Home button and select On Demand. Use the arrow keys to scroll to Store. Pick and choose to rent any movie for up to 48hours.


    WHERE CAN I UPDATE MY CONTACT DETAILS?

    For My Astro App Users 
    Go to the "Account' tab and scroll to "Personal Info' section. Click "Name & contact info' to view and update your personal contact information.

    For Ultra and/or Ulti Users 

    1. Launch the My Astro app on your Home screen and you will land on your My Astro account dashboard. Then, press the yellow button on your Astro remote control to visit your "Account details".
    2. Press the down button to view the "Personal info".
    3. Press the left button and focus on the edit icon for the contact details, press on "OK" to change your contact details.

     


    ARE THERE ANY OFFERS IF I SIGN UP FOR DISNEY+ HOTSTAR ON ASTRO NOW?

    Yes, from now till 31 May 2022, new customers who sign up for the Platinum Pack on a 24-month contract get to enjoy 60 days on Astro including complimentary access to Sports Extra for 24 months.

    For further details on Platinum Pack, please click bit.ly/PlatinumPack60DaysOnUs. Alternatively, new customers on the Movies Pack can enjoy 30 days access to the pack on us.

    For more details, please click bit.ly/MoviesPack30DaysOnUs.


    DO I NEED TO CONFIGURE THE WIFI PARAMETERS ONCE MESH NETWORK IS SET UP?

    The WiFi SSID and password of the Mesh unit will be automatically synchronized to the WiFi router. Hence, there is no need to configure the WiFi parameters.

    *WiFi SSID (Service Set Identifier) is the name of your wireless network, also known as Network ID. It is viewable to anyone with a wireless device within reachable distance of your network.


    I AM A MOVIES PACK CUSTOMER. CAN I SIGN-UP FOR MULTIPLE ACCESS TO DISNEY+ HOTSTAR?

    Please note that only one Disney+ Hotstar access is bundled to each Movies Pack subscription which allows two concurrent streams on Disney+ Hotstar.


    I AM AN ASTRO CUSTOMER BUT I SUBSCRIBED TO DISNEY+ HOTSTAR DIRECTLY; CAN I TRANSFER MY DIRECT SUBSCRIPTION TO ASTRO AND ENJOY BUNDLE PACK DEALS?

    We are not able to transfer your existing Disney+ Hotstar access. To enjoy our bundle rates with one of our packages, simply sign up or renew your subscription to any of our new Packs for even better value and savings. Please visit astro.com.my to find out more. 


    WHAT ARE THE TERMS AND CONDITIONS OF PAYMENT?

    1. Clearly indicate full name of Astro customer, contact number and Astro subscription account number when making each payment (e.g. on bank-in slips)
    2. For Direct Debit, please contact your bank for standing instructions. Provide the full name of Astro customer and Astro account number. The Direct Debit service may not be available with all banks. Please check with your bank for confirmation of Direct Debit service.
    3. Please inform us of any changes in billing address/information by contacting us via one of these platforms.

    IMPORTANT NOTICE: To avoid any problems in payment processing, please pay only at authorised Astro payment channels


    WHAT CAN I ENJOY WITH MY MULTIROOM (ASTRO BOX) SERVICE?

    Astro Multiroom service mirrors all content from your primary subscription, except selected Special Interest and pay-per-view channels such as Astro First/Best movies.

    For customers with Multiroom box, the Plug & Play setup with Astro Broadband will not have access to NHK World. The Plug & Play setup without Astro Broadband will not have access to NHK World.


    I AM NOT INTERESTED IN THESE NEW PACKS; I WOULD LIKE TO ADD MULTIROOM TO MY SUBSCRIPTION.

    Starting 9 November 2021, you will need to subscribe to the new packages to add on Multiroom to your subscription. Your new package will require a minimum primary subscription fee of RM100.

    This is to ensure our customers receive the best possible attention and service via our new packages. We thank you for your understanding.


    SLOW INTERNET CONNECTION - ALLO

    Intermittent internet connection using LAN cable

    Looks like there is something wrong with your service connection.

    Please run a Ping Test, Traceroute Test and attach the picture or screenshot of both test results in the Feedback Form below, in order for us to provide further assistances.

    Please ensure to attach the required screenshot(s) in ONE file (i.e. Microsoft Word document, PDF, Image file) before submitting the form.

    Intermittent internet connection using Wi-Fi
    1. Router Positioning

    Most people underestimate the importance of picking a good spot for a Wi-Fi router. Even a small shift in positioning could end up being the difference between day  and night.

      i) High vs. Low

         Put the router as high up as possible to extend the broadcasting range of the radio waves. This also helps clear the router of possible interferences.

      ii) Concrete & Metals

          Make sure your router isn't blocked by any other objects, especially devices that are electronic. Also,       avoid placing your router in your basement as this area is usually enclosed by a lot of concrete, which       can be almost impossible for Wi-Fi signals to penetrate.

      iii) Distance to Router

          The further away from your router you get, the weaker the Wi-Fi signal. Therefore, the best option is to place your router as close to your devices as possible, but this is only practical if you have one main area where you tend to use your devices.

    Otherwise, you should place your  router near the center of your home. After all, Wi-Fi broadcasts in 360 degrees, so it doesn't make sense to put it at one end of the house.

    2. Wireless Interference & Noise

    You've probably never  noticed but there are wireless signals all around you wherever you go and  they're passing through you all the time. From where? Electronic devices,  Wi-Fi routers, satellites, cell towers, and more.

    Although Wi-Fi is supposed to be on a different frequency than most of these devices, the amount of radio noise can still cause interference. Some common causes of interference include:

    i) Microwaves
    ii) Bluetooth Devices
    iii) Cordless Phone

    3.  Surrounding Wi-Fi signals

    A truth of the modern world is that every household has their own Wi-Fi network, which can cause issues with channel overlap. This can be somewhat problematic in a townhouse, but is especially  problematic in housing complexes and apartments where there can be many routers within close proximity.

    Which is why it's important that you pick  a good channel in your router settings. Modern routers can choose channels for you automatically, but sometimes it's better to investigate and find the best channel yourself.

    4. Usage

    More likely, however, is that the people  on your network such as friends, roommates, or family members are participating in bandwidth-heavy activities like gaming and streaming Ultrabox/ Netflix.

    Fortunately, if this is the case, you can prioritize your own network traffic by enabling Quality of Service in  your router settings.

    If the problem persists, please run a Ping Test, Traceroute Test and attach the picture or screenshot of both test results in the Feedback Form below, in order for us to provide further assistances.

    Please make sure to attach the required screenshot(s) in ONE file (i.e. Microsoft Word document,  PDF, Image file) before submitting the form.


    Quick Info
    A Ping Test shows how long it takes for packets to reach host.
    A Traceroute Test traces the route of packets to destination host from our server.


    WHY AM I GETTING ID INCORRECT / ID NOT CLEAR WHEN TRYING TO COMPLETE MY EKYC?

    Please ensure that you are using the correct ID for eKYC submission.

    For Malaysians :

    1. Please ensure you are using MyKad or MyTentera.

    2. Capture the front and back of your ID.

    3. Ensure that there is no glare when capturing the photo.

    4. Ensure that are capturing it in a bright room to have the highest picture quality.

    5. Please do not cover your ID when capturing it, as it may impact the OCR Optical Character Recognition accuracy.

    ‍

    For Malaysian Permanent Resident and Other Nationality :

    1. Please use Passport only.

    2. Please capture your whole passport, which has your personal information on it and your signature.

    3. Ensure that there is no glare when capturing the photo.

    4. Please do not cover your ID with your when capturing it, as it may impact the OCR  Optical Character Recognition accuracy.


    INTERNET NOT AVAILABLE, ASTRO OK - TIME

    Huawei HG8240
    Huawei HG8240H
    Huawei HG850A

    Option 1

    1. Please turn off  all devices (Modem and Router). By restarting your modem, you can isolate the  possibility of overloaded processes in the modem, which would impact its  performance.
    2. Ensure both cables on Modem (LAN Port  1) and Router (Internet Port) are properly connected.
       

    Modem connection


    Router connection

    Cisco router
    ZTE router

    3. Please make sure the LAN cable is connected properly from router (Port 1-4 - LAN port) to PC/ Laptop.

    4. If you have change the password in Selfcare Time portal recently,  please change the router configuration follows the new password made in Selfcare, but if you didn't make any changes, please go to Step 5.

    5. If the issue persists, submit your feedback form and attach your modem light indicator picture/video for further assistance.

     

    Option 2/ Option 3

    1. Please turn off all devices (Modem and  Router). By restarting your modem, you can isolate the possibility of overloaded processes in the modem, which would impact its performance.
    2. Gently remove fiber optic cable and blow / wipe the tip of the fiber cable. This is to clean up the cable in order to avoid any interferences.
    3. Re-insert the fiber cable to the optical port behind the modem.
    4. Ensure both cables on Modem (LAN Port 1) and Router (Internet Port) are properly connected.

     

    Modem Connection


    Router Connection

    Cisco router
    ZTE router

    5. Make Sure both cables on Modem (LAN Port 4/ LAN Port 3 for second decoder) and Astro Decoder (Network Port) are properly inserted.

    DMT4 (IP mode)
    DMT5 (IP  mode)

    6. Switch on modem and router and please wait for 2 minutes to stabilise the devices after reboot.

    5. If the issue persists, submit your feedback form and attach your modem light indicator picture/video for further assistance.
     

    Option 4

    1. Ensure Modem/Router are connected tightly to the power socket.

    2. Try to use another power socket / power source to eliminate faulty power sockets/power sources which  could cause the issue.

    3. If the issue persists, submit your feedback form for further assistance.


    Option 5

    1. Please ensure LAN cable is directly connected to modem port LAN 1.

    2. Please use different LAN port if LAN 1 port is still off / not working.

    3. If the issue persists, submit your feedback form for further assistance.


    HOW DO I REQUEST FOR A MOVE?

    To request for a move, you may choose to:

    1. Self-serve by logging in to My Astro app and follow the steps below:

    Step 1: From Account tab, choose Installation address under Subscription.
    Step 2: Click "Relocate”.
    Step 3: Verify your identity via OTP.
    Step 3: Fill in the OTP that you receive and proceed by clicking "Verify"
    Step 4: Confirm the Address, a support ticket will be created.

     

    2. Submit your feedback via below link: https://support.astro.com.my/feedback-form

    Step1: Choose Feedback Type

    • Type: Technical issues
    • Issue: I want to enquire about installation/ relocation

    Step2: Fill in the form and click “Submit” support ticket.


    I SUBSCRIBED TO ASTRO FIBRE BEFORE 24 NOVEMBER 2023; CAN I GET THE FREE SPEED UPGRADE?

    If you subscribe to Astro Fibre between 1 October 2023 to 23 November 2023, you may still get the speed boost by calling in to our Customer Contact Centre at 03-9543 3838 and re-contracting with us. Kindly note that your account will restart with a new 24-month contract.

     
     
     


    WHAT IS THE ASTRO FIBRE APP?

    The Astro Fibre app is a newly introduced mobile application exclusively for Astro Fibre customers to allow them to schedule when each user can access the internet, share network access to guests in a secure manner, easy device management, amongst many other features for a better WiFi experience. For more information about this app, please visit here.

     


    CAN I RESTRICT PROGRAMMES FROM BEING VIEWED BASED ON THE AGE RATING?

    Yes, you can restrict programmes based on the age rating by going to "Settings” > “Parental Controls & Profiles” on your Astro Box and Astro GO app. Alternatively, you may also create a Kids Profile that provides security with a 4-digit PIN to exit and accessibility to kids-friendly channels and On Demand content only.


    CHANGE AUDIO LANGUAGE - ULTRA BOX / ULTI BOX

    STEP 1

    On your remote, press the HOME button and the home menu will be displayed on top of your screen.

    STEP 2

    Navigate to Settings.

    STEP 3

    Navigate to Audio and press "OK".

    STEP 4

    Navigate to your preferred selection and press “OK”.


    WHAT ARE THE BENEFITS OF USING MESH WIFI NETWORK?

    Wider WiFi coverage:

    -All areas across the house will enjoy optimal coverage with multiple Mesh WiFi units located in areas with sub-optimal coverage to form a larger WiFi network.

    Stable connection;

    -Consistent coverage of optimal WiFi signal will ensure a stable connection as the Mesh unit will automatically connect your devices to the strongest WiFi signal around your house.


    WHAT IS THE DIFFERENCE BETWEEN ASTRO GO AND ASTRO GO+?

    Astro GO is a companion app that is complimentary for all Astro subscribers and allows up to 2 users to stream at the same time. 200 hours of cloud recording* come complimentary with your Pay TV subscription. 

    Astro GO+ is an add-on service that enables up to 4 users to stream Astro GO and/or Multiroom Smart TV** at the same time. The amount of cloud recording storage will also be increased to 1500 hours. 

     

     *Cloud recording hours are shared across your Astro Box, Astro GO and Multiroom Smart TV 

    ** Provided that you have a Multiroom Smart TV subscription


    MAXIS - KAON ROUTER

    1. Please use a LAN ethernet cable and connect your computer/ laptop to the back of the Maxis Router.

    2. You may open any web browser such as Google Chrome, Internet Explorer, Mozilla Firefox, etc.

    3. On the address bar, please go to http://192.168.1.254 and the page below will appear.

        The default login of the router as below. If you have done a configuration on your router and changed your password previously, please use the password you have previously set.
     

        Username: administrator

        Password: Router S/N (Available on the sticker at the back of the router)

    4. Once you have successfully login, the router's web-based setup page will appear.

    5. From the left menu, select WIRELESS to access the screen below.

    6. You may change the Channel selection by scrolling down to the Advanced Setup.

    7. To change the channel on 2.4 GHz and 5 GHz, click the drop-down arrow for Channel, then select your desired channel.

    Then, click "Apply" for the changes to take  place.

    8. A warning box will popup, click "OK" for the changes to take place.

    9. Please wait until the connection reestablish.

     


    CAN I SWITCH TO THE NEW ASTRO PACK?

    Yes, you can go to "Account' and scroll to "Subscription' and select TV pack. You may reach out to us via WhatsApp at 03-9543 3838 for more details.


    UNABLE TO PLAY VIDEO (HDCP FAILED) - HD ENABLED BOX

    STEP 1
    Switch off the power of your box and make sure that the adapter’s power light is off.


    STEP 2
    Unplug the HDMI cable from your TV and plug it back in securely to other available HDMI port.


    STEP 3
    Switch on the power for your box and make  sure that the adapter’s power light is on.
    Please wait for 5 minutes.


    STEP 4
    Turn on your box. Do select the correct TV input.
    You should no longer be experiencing this problem. 
    ​


    WHAT IS THE WARRANTY PERIOD FOR ALL ASTRO FIBRE DEVICES?

    Astro Fibre installation will come with 1 unit of TM fibre modem and 1 WiFi router with 24 months warranty period.

    While warranty period for Mesh WiFi will be treated as one-to-one swap for faulty Mesh units at any point of time during your service tenure with active Mesh subscription.


    WHAT DO I DO IF I HAVE TECHNICAL ISSUES WITH THE PLUG & PLAY BOX?

    For any technical issues, you may visit Astro's Help & Support page or contact Astro via WhatsApp at 03-9543 3838 by typing PNP.


    CAN I VIEW 4K UHD CONTENT FROM DISNEY+ HOTSTAR ON THE ULTRA OR ULTI BOX?

    At this point in time, 4K UHD content from Disney+ Hotstar is not available on the Ultra or Ulti Box. We are working to enable this on the Ultra Box in a future update. 


    I’VE PAID MY BILL IN ADVANCE (MONTHLY/QUARTERLY/YEARLY). WILL I BE CHARGED AN 8% SERVICE TAX STARTING MARCH 2024?

    If the bill has been paid, there will not be any additional service tax charge. However, if the bill has been issued by Astro but has not been paid, then the 8% Service Tax will be reflected in the next bill with adjustments on the new tax rate for services rendered from 1st March onwards.

    Example:
    Bills issued on 15th February will be charged the 6% SST. Customers will see proration for 8% from 1st – 14th March in the next bill issued on 15th March 2024. If you have fully paid your February bill before 1st March, the Service Tax will remains at 6%. You will be able to see the adjustment reflected in your next bill.  
     


    HOW MANY FAMILY MEMBERS CAN I ADD TO THE ASTRO FIBRE APP?

    Currently, you may only add a maximum of five family members to the Astro Fibre App. However, kindly note that we are working on allowing users to add more family members in the future.


    WHAT IS MULTIROOM (SMART TV)?

    Multiroom (Smart TV) is a secondary subscription that allows you to enjoy your favourite Astro shows instantly in different rooms at the same time on your Smart TV. Subscribe to Multiroom (Smart TV) at RM29.99 per month (excl. any govt. tax), and simply download the Astro app on your second TV-screen and connect to your home Wi-Fi to stream.


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