签购与安装 Njoi | 签购与安装 Njoi。

Njoi

免费终身娱乐。

NJOI HD Box 包含免费的15多个电视频道和10+个广播频道,提供来自本地、国际、儿童、最新新闻和体育频道的各种娱乐!

Njoi

Astro 提供的免费卫星电视服务。终身收看娱乐,新闻,学习和资讯节目等。

 

Njoi

图片仅供参考。

免费观看15多个电视频道和10+个广播频道。


* 需遵守Astro条款和条件。

Njoi
 
❯ ❮
njoi
New Decoder
RM325.00

新的解码器,不包含卫星天线和电缆。您必须已安装 Astro/Njoi 卫星天线和电缆并正常运作。

包括安装。

njoi
New Decoder & Satellite Dish
RM415.00

新的解码器配有卫星天线和电缆。

包括安装。

 
 
 

全国范围内安装

 

签购

Njoi  Astro  UniFi  Maxis 

 

请输入您的全名(根据身份证)

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身份证 / 护照

请输入您的手机号码

手机号码

请输入完整的安装地址

安装地址

请输入您的邮编
邮编
请输入您的城镇
城镇
请输入您的州
州

 

常问问题

在这里找到您要的答案。

 

为什么要在这里申请?

我们提供一站式服务为您申请Astro和Broadband。不必开车,排队和在销售柜台等候。 我们可以帮助您处理您的申请。


在这里申请需付多少费用?

我们不收取额外费用。 无需提供信用卡信息。 费用与您在销售柜台申请的费用相同。


申请程序如何?

首先,您可以在线申请,我们将在工作时间内立即与您联系。 通过WhatsApp/电子邮件/传真发送您的身份证-IC(马来西亚公民)/ 护照(外国人)的复印件给我们。 收到所有资料后,我们将立即处理您的申请。


申请程序有多快?

一旦收到您的完整资料,我们将在工作时间内立即处理您的申请。一旦您的申请获得批准,服务提供商的承包商将与您联系以进行安装预约。


为什么要同时申请 ASTRO 和宽频?

ASTRO 和宽频收费同时在一张账单,享受更大的节省和无忧的账单支付。 在24个月的合约期内,您可以每月以折扣价享受 Astro 和宽频。


有哪些电视配套可供选择?

Astro 提供多种电视配套,包括娱乐、体育、电影和儿童配套。您可以选择符合您观看需求的配套,并在适用情况下添加额外的串流应用服务。


我可以只订阅电视而不订阅宽频吗?

可以,您可以只订阅 Astro 电视配套而无需绑定宽频。不过,将 Astro 电视与光纤宽频绑定可享有更好的每月优惠,并且只需支付一张综合账单,更加方便。


我家需要多少宽频速度?

对于小型家庭以及轻度上网和串流使用者,100Mbps 通常已足够。较大家庭、游戏玩家或重度串流用户则可选择 500Mbps 或 1Gbps 配套,以获得更流畅的多设备使用体验。


是否有合约期限?

大多数 Astro 电视和光纤宽频配套都附带 24 个月合约期。如在合约期满前取消服务,可能会产生提前终止费用。


之后可以升级电视配套或宽频计划吗?

可以,您可在符合资格及覆盖范围的情况下随时升级电视配套或宽频速度。根据升级情况,可能需要重新计算合约期限。


我将如何收到我的账单?

您的每月账单将由 Astro 直接发出。您可通过电子邮件接收账单,或通过 Astro 账户在线查看。绑定配套用户将收到电视与宽频服务的综合账单。


有哪些付款方式?

付款方式包括网上银行、自动扣款、信用卡或 Astro 提供的其他认可付款渠道。我们的团队将在申请过程中为您提供协助。


如果服务中断怎么办?

如果您遇到任何服务中断问题,可联系 Astro 客户服务寻求技术协助。大多数情况下可远程解决,如有需要将安排技术人员上门处理。


我可以将 ASTRO 服务迁移到新地址吗?

可以,迁移服务需视新地址是否在服务覆盖范围内而定。根据您的配套,可能会产生迁移费用及合约调整。


申请时需要信用卡吗?

不需要,提交申请时无需提供信用卡资料。服务获批后,付款安排将由 Astro 直接处理。


我可以在电视配套中添加串流服务吗?

部分 Astro 电视配套可根据当前促销及服务情况添加串流服务等附加项目。可能需支付额外月费。


安装光纤时是否提供 WIFI 路由器?

是的,光纤安装时通常会提供 WiFi 路由器。路由器型号可能会根据所选宽频速度配套而有所不同。


申请前可以查询宽频覆盖范围吗?

可以,我们会在处理您的申请前确认您地址的服务覆盖范围,以确保该地区可安装宽频服务。


申请宽频需要准备哪些文件?

马来西亚公民需提供 MyKad 复印件。外籍人士则需在提交宽频申请时提供护照复印件。


申请后多久可以安装?

申请获批后,服务提供商通常会在 2 至 7 个工作日内联系您安排宽频安装预约。


宽频合约期限是多久?

大多数 Astro 宽频配套附带 24 个月合约期,从安装日期开始计算。如您搬迁,可能需要在新地址重新签订 24 个月合约。


我可以将宽频迁移到新地址吗?

可以,您可在新地址具备服务覆盖的情况下迁移宽频服务。合约期限可能会从新安装日期起重新计算 24 个月。


我可以要求更改安装位置或移动家中设备吗?

可以,您可申请在家中调整宽频设备位置。若属于非标准安装,可能会产生额外费用,并需在评估后直接支付给安装人员。


如果我已有宽频合约,可以转到 ASTRO 宽频吗?

可以,您可转用 Astro 宽频。为避免服务中断,建议在终止现有宽频合约前先开通新的宽频服务。


非标准安装是否需要额外费用?

标准安装在促销期间可能免费,但非标准安装(如设备迁移或复杂布线)可能会产生额外费用,并需直接支付给安装人员。


WHAT ARE THE OTHER BILL DELIVERY METHODS AVAILABLE THAT I CAN SWITCH TO?

You may switch to E-mail Billing or Paper bills to be notified of your bill and make payment. Kindly note that if you select to have Paper Bills, you will be charged a RM10 fee per bill.


WHAT SHOULD I DO IF I HAVE YET TO RECEIVE MY PLUG & PLAY BOX?

You may report the incident on WhatsApp at 03-95433838 by typing PNP and our dedicated agents will attend to your matter. Please have your Airway Bill tracking numbers ready for validation.

If a replacement box/Astro SIM card is deemed necessary, a new Plug &Play Box and a new Astro SIM card will be couriered to your service address.


1. WHAT ARE THE CHANGES TO THE LOG IN PROCESS ON ASTRO'S DIGITAL PLATFORMS?

Starting 12 December 2023, users have to use their registered email address, mobile number or a social account (Facebook, Google or Apple) to log into any of Astro's digital platforms, including My Astro, Astro GO and Astro's official website. Usernames as an Astro ID is no longer available. This change was made to ensure details linked to your Astro account are always updated and to improve the overall user experience on our platforms.


WHAT CAN I DO VIA SMS?

You will be able to check your balance, switch to e-billing, request for payment barcode and request for reconnect at standard telco rate.


I HAVE MORE THAN 1 ASTRO FIBRE SUBSCRIPTION; CAN I MANAGE ALL OF MY SUBSCRIPTIONS WITH THE ASTRO FIBRE APP?

Yes, you can manage all of your Astro Fibre subscriptions with the Astro Fibre App. However, you would need to create a different Astro ID for each Astro Fibre account.


AM I ELIGIBLE FOR THE ULTRA BOX?

All existing or new Astro customers who meet the following criteria may upgrade to the Ultra Box:

  1. Have an internet connection at home (recommended>10Mbps speed)
  2. Maintain a minimum subscription with a HD + Recording service

If you live in a high-rise building, please call us at 03- 7481 8000 to check if your building can support the Ultra Box. If your high-rise building allows for the set-up of individual dishes you will be able to upgrade to the Ultra Box, subject to the criteria above.

If you would like to access our 4K UHD content via the Astro UHD channel 805 and UHD content on VOD, Astro Best and Astro First. We also recommend:

  1. 4K UHD supported TV that is HDCP2.2 compliant
  2. Internet connection of at least 30Mbps

Note: If you do not have an internet connection at home, you may take up the Ultra Box bundled with Astro™'s broadband package with rebates of up to RM30/month. For more details and to sign up for Astro & Broadband, please click here.


CONNECT TO NEW WI-FI CONNECTION - HD ENABLED BOX

Connect your PVR to Wi-Fi and enjoy access to our library of Video On Demand. Replay old seasons, catch-up latest episodes of your favourite shows, anytime you want. To connect your PVR, follow the steps below:

STEP 1    

On your remote, press the “HOME” button and the home menu will be displayed at the bottom of your screen.

STEP 2    

Navigate to SETTINGS and press “OK”.

STEP 3    

Navigate to STB DIAGNOSTICS and press “OK”.

STEP 4  

Navigate to Network and press "OK".

STEP 5    

Navigate to Wi-Fi and press "OK".

STEP 6    

Select New Connection and press "OK".

STEP 7    

Select your Wi-Fi network and navigate to "Connect".

STEP 8    

Please enter the password to connect to your network and press "OK".

STEP 9    

You are successfully connected when this screen appears.


I PURCHASED A PPV DAILY PASS BEFORE 8 OCTOBER, WHAT WILL HAPPEN TO MY ENTITLEMENT?

Your purchased PPV daily pass will still be accessible to you for the purchased duration ie. 3, 5, 7 or 30 days respectively. However, you will no longer be able to purchase PPV daily passes from 8 Oct onward.


I AM AN EXISTING ASTRO FIBRE 50MBPS CUSTOMER; ARE THERE ANY AVAILABLE OFFERINGS FOR ME?

Yes, you are eligible for selected bundle packages with rebates up to RM39/month and a free speed upgrade if you subscribe within the promotion period. Kindly note that monthly rebates are only available for Pay TV + Astro Fibre bundles but the speed upgrade is available for all packages including standalone plans.
 


ADD CHANNEL TO FAVOURITE LIST - ULTRA BOX / ULTI BOX

STEP 1    

On your remote, press the HOME button and the home menu will be displayed on top of your screen.

STEP 2    

Navigate to Guide.

STEP 3  

Select the channel you would  like to add to favourite list and press "OK".

‍

STEP 4  

Select "Add to Favourites" and press "OK".

STEP 5

You are successfully added the channel to favourite list when this screen appears.

STEP 6

Your selected channel will have a heart tagging after added as favourite.


INTERNET INTERMITTENT OR FREQUENT DISCONNECTION - ALLO

Intermittent internet connection using LAN cable
Looks like there is something wrong with your service connection.
Please run a Ping Test, Traceroute Test and attach the picture or screenshot of both test results in the Feedback Form below, in order for us to provide further assistances.
Please ensure to attach the required screenshot(s) in ONE file (i.e. Microsoft Word document, PDF, Image file) before submitting the form.
Intermittent internet connection using WiFi
  1. Router Positioning
    • Most people underestimate the importance of picking a good spot for a Wi-Fi router. Even a small shift in positioning could end up being the difference between day and night.
    • High vs. Low
      • Put the router as high up as possible to extend the broadcasting range of the radio waves. This also helps clear the router of possible interferences.
    • Concrete & Metals
      • ​Make sure your router isn't blocked by any other objects, especially devices that are electronic. Also, avoid placing your router in your basement as this area is usually enclosed by a lot of concrete, which can be almost impossible for WiFi signals to penetrate.
    • Distance to Router
      • ​ The further away from your router you  get, the weaker the Wi-Fi signal. Therefore, the best option is to place your router as close to your devices as possible, but this is only practical if you have one main area where you tend to use your devices.
      • Otherwise, you should place your  router near the center of your home. After all, WiFi broadcasts in 360 degrees, so it doesn't make sense to put it at one end of the house.
  2. Wireless Interference & Noise
    • You've probably never  noticed but there are wireless signals all around you wherever you go and  they're passing through you all the time. From where? Electronic devices,  WiFi routers, satellites, cell towers, and more.
    • Although WiFi is  supposed to be on a different frequency than most of these devices, the  amount of radio noise can still cause interference. Some common causes of interference include:
      1. Microwaves
      2. Bluetooth Devices
      3. Cordless Phone
  3. Surrounding Wi-Fi signals
    • A truth of the modern world is that every  household has their own WiFi network, which can cause issues with channel overlap. This can be somewhat problematic in a townhouse, but is especially problematic in housing complexes and apartments where there can be many  routers within close proximity.
    • Which is why it's important that you pick a good channel in your router settings. Modern routers can choose channels  for you automatically, but sometimes it's better to investigate and find the best channel yourself.
  4. Usage
    • More likely, however, is that the people  on your network such as friends, roommates, or family members are participating in bandwidth-heavy activities like gaming and streaming Ultrabox/ Netflix.
    • Fortunately, if this is the case, you can prioritize your own network traffic by enabling Quality of Service in your router settings.

If the problem persists, please run a Ping Test, Traceroute Test and attach the picture or screenshot of both test results in the Feedback Form below, in order for us to provide further assistances.
Please make sure to attach the required screenshot(s) in ONE file (i.e. Microsoft Word document,  PDF, Image file) before submitting the form.

Quick Info
A Ping Test shows how long it takes for packets to reach host.
A Traceroute Test traces the route of packets to destination host from our server.


SLOW BROWSING AT CERTAIN WEBSITE - MAXIS

We would need you to  run few tests in order for us to understand your issue and to assist you in fixing the problem.

You may proceed with the troubleshooting steps below which should not require any longer than 15 minutes.

  1. Please run each of  the tests according to your your Laptop/PC Software.
  2. Compile the pictures / screenshots of  your test results in one file (i.e Microsof Word document, PDF file) and attach them in the Support Ticket below in order for us to assist you further:
    • List of websites effected.
    • Run the Speed Test via LAN (cable) and Wi-Fi connection - Please click here for Speed Test guideline.
    • Run the Traceroute Test - Please click here for Traceroute Test guideline.
    • Run the Ping Test -  Please click here for Ping Test guideline.
  3. Once you/ve gathered all the results, kindly send them all through the Feedback Form below.
 

Quick Info
A Speedtest is a service that provides free analysis of Internet access  parameters, such as connection data rate.
A Ping Test shows how long it takes for packets to reach host.
A Traceroute Test traces the route of packets to destination host from our server.


ERR-002 - REACHED THE MAXIMUM NUMBER OF SIMULTANEOUS VIDEO STREAMS ACROSS DEVICES FOR ONE ACCOUNT

This error indicates that you have reached the maximum number of simultaneous video streams across devices for one (1) account. To stop seeing this error, please stop streaming on one of your other devices.

• If you have recently purchased your Astro pack or made any changes to your pack on or after 9th November you can stream on two (2) concurrent screens

• If you have not made any changes you can stream on four (4) concurrent screens.

If you are still having issues, proceed to submit report via WhatsApp or Feedback Form.
 


WHAT ARE THE SUPPORTED MY ASTRO APP PLATFORMS /WEB BROWSER?

The supported app platforms are iOS (requires iOS 13.0 or later), and Android (requires Android 8.1 or later), and all Harmony OS.

The supported web browser are Google Chrome, Safari, Mozilla Firefox, Microsoft Edge, Internet Explorer, Opera and other web browser.


CHECK PHYSICAL SMART CARD NUMBER AND SERIAL NUMBER FROM BOX - HD ENABLED BOX

STEP 1    

Press "HOME" button on your remote control.

STEP 2    

Navigate to Settings and press "OK".

STEP 3    

Navigate to STB Diagnostics and press "OK".

STEP 4    

From General Tab, look at the Smart Card No for the smartcard number.

STEP 5    

Take look at the Set Top Box Serial Number for the box serial number.


IF I SUBSCRIBE TO THE MESH WIFI, IS THERE A NEW CONTRACT FOR THE DEVICE?

No, the Mesh WiFi add-on with Astro Fibre is available as subscription service and will not be tied to any device contract.


WHAT IS THE PROCEDURE FOR MERGING / SPLITTING MY ACCOUNT?

Please follow the steps below:

Step1: Fill in Merge/Split Equipment Form (Part A & Part B)

Step2: A full payment to be made on any outstanding balance for all related accounts (if any).

Step3: Submit all documents via feedback form or walk in to nearest Astro Customer Service Centre (CSC).

Step4: Customer will expect a call from our validation team (Note: Turnaround time for merge/ split of account is 3-5 working days upon receiving all complete documentation).

 

Note:

1. There might be a loss of transmission during the processing of transfer equipment ownership, split or merge of equipment.


WHAT IS THE PAPER BILL CHARGE AND WHO WILL BE CHARGED?

In support of the environment, customers are encouraged to opt for bill statements delivered for free via email or SMS for better savings as the Paper Bill Charge will be revised from RM7.00 to RM10.00 per bill/month, starting 1st August 2022. The Paper Bill Charge will be waived for customers who opt for e-Billing as their preferred bill delivery method.


I HAVE SUBSCRIBED TO MULTIROOM (SMART TV), HOW DO I FIND THE APP ON MY SMART TV?

1) Download the Astro app from the app store available on your Smart TV.

2) Follow the steps below depending on your Smart TV brand.


CHECK HDMI CONNECTION STATUS FROM STB DIAGNOSTICS PAGE - HD ENABLED BOX

STEP 1    

Press "HOME" button on your remote control.

STEP 2  

Navigate to Settings and press "OK".

STEP 3    

Navigate to STB Diagnostics and press "OK".

STEP 4    

Take a look at the HDMI Connection Status.


WHAT DO I DO IF I THINK THERE IS AN ERROR REGARDING MY REDEMPTION OF REWARDS AS PART OF ASTRO REWARDS?

You may reach out to Astro's customer service at 03-95433838 if you think there's an error regarding your redemption or rewards.


WHAT INFORMATION IS REQUIRED TO PAY MY ASTRO BILL?

You would need your 10-digit account number and your email address.


WILL I NEED TO TAKE A NEW CONTRACT AFTER MOVING?

Astro TV customers

No, you will not be required to take on a new contract after moving. If you still have an existing contract, the contract will continue.

‍

Broadband / IPTV customers

Yes, your contract will be renewed to a new 24-month contract.


WHAT IS THE DEFAULT IP ADDRESS THAT I WILL RECEIVE FOR MY ASTRO FIBRE SUBSCRIPTION?

By default, all Astro Fibre customers will receive a Private IPv4 or IPv6 address. However, customers who would like to subscribe to a fixed IP service can do so by contacting our Customer Service Centre at 03-9543 3838 for Astro Fibre’s Fixed IP service for only RM5/month.


    I WANT TO UNSUBSCRIBE FROM THE MULTIROOM (ASTRO BOX). WILL THERE BE ANY PENALTY FOR THIS?

    No there will not be any penalty.

    For the Multiroom subscription on a box setup, if your subscription is within the 24-month contractual period. Then a pro-rated penalty of RM600 will be applied for any Astro box except for Ultra Box, which the penalty will be RM1,000.


    AS A CURRENT ASTRO CUSTOMER, WHAT HAPPENS TO MY EXISTING CONTRACTS UPON MOVING TO THESE NEW PACKS?

    Your existing contracts and corresponding rewards including but not limited to discounts/rebates will be removed with no penalty applied and replaced with the new contracts associated with the new packs. Exception applies to Disney+ Hotstar (3-Month Pack) and Multiroom campaigns in which remaining contract durations will be brought over if the subscription is continued or penalty will be applied upon discontinuation of said subscriptions.


    HOW MANY DEVICES CAN I STREAM CONCURRENTLY ON ASTRO GO?

    If you have NOT made any changes to your Astro pack on or after 9th November 2021, you can enjoy up to four (4) concurrent streams on Astro GO anywhere, anytime. However, if you have Astro GO+ as part of your subscription, you will be upgraded to four (4) concurrent streams.


    DOES MY CURRENT SET-UP BOX (STB) ALLOW ACCESS TO LIGA MALAYSIA?

    Liga Malaysia is available for all customers with a HD enabled box including Zapper, DMT5, Ulti Box and Ultra Box.

     


    HOW DO I ACTIVATE MY DISNEY+ HOTSTAR ACCESS WITH MY ASTRO SUBSCRIPTION?

     Activate your Disney+ Hotstar access with your Astro subscription, using the steps below:

    • Step 1 - Create- and verify your Astro ID at astro.com.my/astroID. If you already have an existing Astro ID, go to Step 2.
    • Step 2 - Goto astro.com.my/Disney. Login with your Astro ID, activate with your mobile number and verify with a one time passcode (OTP) sent to your mobile number.
    • Step 3 - Download the Disney+ Hotstar app or login via web, and sign in with the mobile number provided in Step 2. Start streaming!


    MAXIS - KAON ROUTER

    1. Please use a LAN ethernet cable and connect your computer/ laptop to the back of the Maxis Router.

    2. You may open any web browser such as Google Chrome, Internet Explorer, Mozilla Firefox, etc.

    3. On the address bar, please go to http://192.168.1.254 and the page below will appear.

        The default login of the router as below. If you have done a configuration on your router and changed your password previously, please use the password you have previously set.
     

        Username: administrator

        Password: Router S/N (Available on the sticker at the back of the router)

    4. Once you have successfully login, the router's web-based setup page will appear.

    5. From the left menu, select WIRELESS to access the screen below.

    6. You may change the Channel selection by scrolling down to the Advanced Setup.

    7. To change the channel on 2.4 GHz and 5 GHz, click the drop-down arrow for Channel, then select your desired channel.

    Then, click "Apply" for the changes to take  place.

    8. A warning box will popup, click "OK" for the changes to take place.

    9. Please wait until the connection reestablish.

     


    HOW DO I UPDATE FROM MY OLD SMART TV TO A NEW SMART TV DEVICE?

    i.Initiate the app on your new Smart TV device, key in the unique code on the TV to your mobile

    ii.You will see the list of devices on your mobile and choose the old device to be removed

    iii.Your new Smart TV device will be added


    I FORGOT WHICH NETFLIX ACCOUNT IS ASSOCIATED WITH MY ASTRO ACCOUNT. HOW DO I FIND THAT OUT?

    You can recover your Netflix login here or at astro.com.my/Netflix

    Step 1: Head to astro.com.my/Netflix

    Step 2: At the FAQ section look for "How to recover my Netflix login email and password


    WHAT HAPPENS TO THE SSID WHEN BAND STEERING IS ENABLED?

    When Band Steering is enabled, only one SSID network name with one password is available. Example:

    i.SSID: SSID, Password: 12345678


    UNABLE TO BROWSE OR ACCESS CERTAIN WEBSITE - ALLO

    If you're trying to visit a website and it won't load, but others do, there could be a variety of causes. If the site itself is down, there's not much you can do but wait.

    If you can load the site on other computers or devices (make sure you try different means of connecting to the internet), there may be an issue with your computer or network.

    There are some quick fixes that will solve most problems, but you may have to get your hands a little dirty.
     

    1. Try loading the site on a different device.
      • Try loading the website on your phone or on another computer. If the website loads on the other device, the problem lies with your computer.
      • If the website doesn't load on another device, the problem is either with the network
    2. Restart your computer.
      • Oftentimes, a simple reboot will fix the problem you're having. Reboot your computer and test the website again.
    3. Try loading the site in a different browser.
      • There may be some settings configured incorrectly on your browser. Try a different web browser to see if you can load the website.
    4. Temporarily disable your antivirus program.
      • Your antivirus software may be interfering with your ability to load certain websites.
      • Try disabling the software and then loading the site again. Make sure you enable it again once you have identified the problem.
    5. Reset  your modem and router.
      • Traffic to or from a certain website may be getting tripped up by your modem or router. Resetting these devices may allow you to access the website again.
    6. Check your computer's date and time settings.
      • If your date or time is set incorrectly, you may not be able to connect to secure (https://) websites.
      • Check your computer or mobile device's clock to make sure that it is set to the correct time and date.

    In the event the problem persists, please provide below details for further escalation:

    i. List of websites effected.
    ii. Run the Speed Test via LAN (cable) and Wi-Fi connection - Please click here for Speed Test guideline.  
    iii. Run the Traceroute Test - Please click here for Traceroute Test guideline.
    iv. Run the Ping Test -  Please click here for Ping Test guideline.


    Once you've gathered all the results, kindly send them all through the Feedback Form below.

     

    Quick Info
    A Speedtest is a service that provides free analysis of Internet access  parameters, such as connection data rate.
    A Ping Test shows how long it takes for packets to reach host.    
    A Traceroute Test traces the route of packets to destination host from our  server.


    WHERE CAN I VIEW ALL MY BILL STATEMENTS?

    Tap on the "Account' tab on the navigation bar and scroll to "Billing' section. Tap on "Bill Statement' to view any bill statement up to six (6) months.


    WHAT WILL HAPPEN TO THE SERVICE IF I DO NOT MAKE PAYMENT ON TIME?

    Please be informed that your service will be suspended if there is no payment after 31 days from your bill cycle date. After 62 days of non-payment, your service will be terminated, and an early cancellation fee will be applied if you are still within the 24-month contract.


    BROADBAND NO SERVICE - ASTRO FIBRE

    You need to identify your modem type by looking at the modem light indicator before proceeding with troubleshooting.

    The type of modem is indicated as per below:

    MODEM INDICATOR 1



    MODEM INDICATOR 2




    MODEM INDICATOR 3



    BTS 1

    1. Please power off your modem and router. (This is to refresh your modem and router performance)
    2. Make sure the fibre cable from your wall socket to modem is securely connected.




    3. Please ensure the LAN cable is securely connected from router to your devices (Astro Box/Laptop etc.)

    Modem connection

       

    Router connection



    4. Now, power on modem and router, wait for 2 minutes to stabilise the devices after reboot. Your internet services should be restored.

    5. If issue persists, please connect to our agent and attach your modem light indicator picture for further assistance.



    BTS 2

    1. Please power off your modem and router. 
        (This is to refresh your modem and router performance)

    2. Make sure the fibre cable from your wall socket to modem is securely connected.



    3. Please ensure both LAN cables on the Modem (LAN Port 2) and Router (Port 1) are properly connected.


    Modem connection


       
    Router connection



    4. Power on your modem and router, wait for 2 minutes to stabilise the devices after reboot. Your internet services should be restored.

    5. If issue persists, please connect to our agent and attach your modem light indicator picture for further assistance.



    BTS 3

    1. Please ensure your modem and router power plugs are securely connected to the power socket.



    2. Alternatively, try to connect the power plug to a different power socket or power source. This step is to eliminate the possibility of faulty power socket which could cause the issue.

    3. If issue persists, please connect to our agent for further assistance.


    I RECEIVED A NOTIFICATION THAT MY DISNEY+ HOTSTAR (3-MONTHS PASS) SUBSCRIPTION WILL BE RENEWED, HOWEVER, I DO NOT WANT THE AUTO-RENEWAL; HOW DO I OPT OUT?

    You will be notified 30 days before the expiry on the renewal of subscription and can opt out from auto renewal at least (2) days before the auto-renewal date. 

    If you want to opt out of your auto-renewal for Disney+ Hotstar, please contact our Customer Contact Centre at 03 9543 3838 and speak to one of our customer service executives to change your package according to what suits you best at least two (2) days before the next auto-renewal date. Alternatively, please WhatsApp us at 03 9543 3838 and type "DH Help


    WHEN I CREATE A NEW NETFLIX ACCOUNT TO LINK TO MY ASTRO BILL, WILL I LOSE ALL MY CURRENT WATCHING HISTORY IN NETFLIX?

    You may retain your watch history and settings of your existing Netflix account by using the same email of your Netflix account during the linking of your Netflix account with Astro.


    WILL THERE A PRICE INCREASE FOR THE APPS ON ASTRO?

    Zee5 is the only app that has a change in price upon the SST increase. Prices of Netflix, Disney+ Hotstar, Viu, iQIYI, WeTV and Qalbox will not be affected.


    WHAT IS ASTRO MULTIROOM?

    Astro Multiroom is a 2nd Astro subscription that mirrors all the channels on your primary Astro at a discounted monthly fee. You can now enjoy Astro on different TVs in different rooms.


    WILL ASTRO CENSOR NETFLIX CONTENT?

    Absolutely not. Astro wants to give our members the convenience of having all their favourite series, exciting originals, vernacular signatures, live sports and local blockbuster movies all in one place.


    I'LL BE MOVING TO A NEW HOME AFTER ACTIVATING THE PLUG & PLAY BOX, DO I NEED TO PAY THE ACTIVATION FEE AGAIN?

    No additional fees will be charged upon your relocation. However, you are required to notify Astro of your move. Please refer to Astro's General T&Cs for more information.


    IS THIS A PRICE INCREASE BY ASTRO?

    No, the Service Tax is a tax payable entirely to the Government. Astro acts as a collection agent for the Government.
     


    WHAT WILL HAPPEN IF I DOWNGRADE MY PACKS OR TERMINATE ASTRO SERVICES BEFORE THE END OF MY CONTRACT TERM?

    If you choose to downgrade your packs or terminate Astro services before the end of your contract term, you will have to pay a cancellation fee. This cancellation fee is calculated based on your subscribed package, contract period and box type. If you cancel your service(s)/change your packages upon completion of your contract term, you won't have to pay any cancellation fee.


    TIME - TPLINK ROUTER

    You may proceed with the following troubleshooting steps and it shouldn't take you much longer than 15 min

    1. Please standby a computer/laptop to access to the internet and connection must be via LAN cable (connect the LAN cable to the Yellow port at Tplink Router and direct to the computer/laptop).

    2. You may open any web browser such as Google Chrome, Internet Explorer, Mozilla Firefox and etc.

    3. On the address bar, please go to tplinkwifi.net and to access to below login page. Type the Username and  Password, then click "Login".

    The default login of the router is available on the sticker at the back of the router. If you have done a configuration on your  router previously, the password may be different.

    For example, below is the login details of the above router:
     

    Username: admin

    Password: TIMECE24
     

    4. Once you have successfully login, the router's web-based setup page will appear. Please follow below steps for the configuration.

    5. From the top menu, choose Advanced and click the Wireless tab on the left menu. Then, select Wireless Settings from the sub menu. Below screen will appear for 2.4GHz selection.

    i. Please ensure to tick Enable Wireless Radio function.

    ii. To change the channel, click the  drop-down arrow for Channel, then select your desired channel.

    Choose between 1 to 13 (Suggested  channels : 1,6,11). Then, click "Save" for the changes to take place.

    iii. Click Save for the changes to take place. The router will auto reboot and connection will re-establish after few minutes.

    iv. Next, select 5GHz to make changes on the wireless channel for 5GHz.

    v. Click the drop-down arrow for Channel, then select your desired channel from the selection.

    vi. Click Save for the changes to take place. The router will auto reboot and connection will re-establish after few minutes.


    ARE THERE ANY DIGITAL BILL PLATFORMS AVAILABLE FOR ME TO CHECK MY ASTRO BILLS?

    Yes, there are five digital bill platforms available for all customers to check their Astro bills: 

     

    A.    MyAstro Web

    1.    Visit www.astro.com.my

    2.    Goto “My Account”, then select “Manage Account”

    3.    Login to My Astro Web using your Astro ID

    4.    Select “Account” to view your bills 

     

    B.     My Astro app

    If you do not have it installed, you may download it here (Google Play Store) or here (IOS App Store)

    ‍

    C.    WhatsApp 

    Just WhatsApp “Hi” to 03-9543 3838 and then follow the instructions to view your bill, account status, pay and download bill. 

     

    Note: You are required to provide your MyKad/PassportNo. to view your bill, account status and pay your bills. To download your bills, you will be required to provide your Account/Smartcard No.

     

    D.     Astro Quick Pay 

    1.    Visit https://pay.astro.com.my

    2.    Enter your 10-digit Astro Account Number and follow the instructions to view your bill, account status, pay bills or add a billing reminder on your Google calendar. 

     

    E.    IVR

    1.    Call +603-95433838

    2.    Press 1 for Account Related Queries

    3.    Input your 10-digit Astro Account no. or 12-digit MyKad no.

    4.    Press 2 for Payment and Billing

    5.    Press 1 to receive an SMS with your bill balance and a link to pay online

     

    F.    Channel 200

    Ensure your Ultra or Ulti Box is connected to the internet. Tune in to CH200 and follow the instructions displayed on your TV screen to view your bill amount.

     

    G.     Auto-Debit

    Alternatively, please register for Auto-Debit by following the steps here for hassle-free payments.


    WHAT SHOULD I DO IF I HAVE FORGOTTEN MY PASSWORD?

    You can request for a password reset by clicking on "Forgot My Password' at the login page.


    HOW DO I SET UP A MESH WIFI NETWORK?

    To set up a Mesh WiFi network around your house, the Mesh unit will need to be paired with the WiFi router. Steps to pair these two devices are as follows:

    i. Place the Mesh unit close to the WiFi router (within 2 meters) and power it on

    ii. After the Mesh unit starts up, press and hold the WPS buttons of the Mesh unit and the WiFi router for 3 - 5 seconds in turn within 2 minutes

    iii. After the WLAN and Internet indicators of the Mesh turns steady blue, the Mesh is connected to the Internet

    iv. Move the Mesh to the desired place where you need to expand WiFi and power it on. After the Internet indicator turns steady blue, WiFi is expanded successfully.

     


    WHAT IS PERSONAL VIDEO RECORDER (PVR)?

    The Personal Video Recorder (PVR) is Astro's High Definition (HD)decoder which comes with a recording function and can be connected to Wi-Fi to access videos on demand. The PVR comes with the following features:

    HIGH DEFINITION (HD):High Definition offers greater detail than Standard Definition including vibrant colour and multi-dimensional audio.

    CONTROL LIVE TV: Record, Pause, Play & Rewind your favourite TV programmes at any moment. The PVR comes with storage capacity of 500GB (200 hours of HD recording)

    ON DEMAND: Experience the new way of watching Astro. Gain access to a library of up to 50,000 On Demand titles that you can pick and watch instantly.


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