步骤一 |
步骤二 |
步骤三 |
选择配套然后提交您的申请。 |
等待安装。 |
享受您的新 Astro / 宽频！ |
Astro 提供的免费卫星电视服务。终身收看娱乐，新闻，学习和资讯节目等。
图片仅供参考。
新的解码器，不包含卫星天线和电缆。您必须已安装 Astro/Njoi 卫星天线和电缆并正常运作。
包括安装。
新的解码器配有卫星天线和电缆。
包括安装。
签购
| Njoi Astro UniFi Maxis |
在这里找到您要的答案。
我们提供一站式服务为您申请Astro和Broadband。不必开车，排队和在销售柜台等候。 我们可以帮助您处理您的申请。
我们不收取额外费用。 无需提供信用卡信息。 费用与您在销售柜台申请的费用相同。
首先，您可以在线申请，我们将在工作时间内立即与您联系。 通过WhatsApp/电子邮件/传真发送您的身份证-IC（马来西亚公民）/ 护照（外国人）的复印件给我们。 收到所有资料后，我们将立即处理您的申请。
一旦收到您的完整资料，我们将在工作时间内立即处理您的申请。一旦您的申请获得批准，服务提供商的承包商将与您联系以进行安装预约。
ASTRO 和宽频收费同时在一张账单，享受更大的节省和无忧的账单支付。 在24个月的合约期内，您可以每月以折扣价享受 Astro 和宽频。
Astro 提供多种电视配套，包括娱乐、体育、电影和儿童配套。您可以选择符合您观看需求的配套，并在适用情况下添加额外的串流应用服务。
可以，您可以只订阅 Astro 电视配套而无需绑定宽频。不过，将 Astro 电视与光纤宽频绑定可享有更好的每月优惠，并且只需支付一张综合账单，更加方便。
对于小型家庭以及轻度上网和串流使用者，100Mbps 通常已足够。较大家庭、游戏玩家或重度串流用户则可选择 500Mbps 或 1Gbps 配套，以获得更流畅的多设备使用体验。
大多数 Astro 电视和光纤宽频配套都附带 24 个月合约期。如在合约期满前取消服务，可能会产生提前终止费用。
可以，您可在符合资格及覆盖范围的情况下随时升级电视配套或宽频速度。根据升级情况，可能需要重新计算合约期限。
您的每月账单将由 Astro 直接发出。您可通过电子邮件接收账单，或通过 Astro 账户在线查看。绑定配套用户将收到电视与宽频服务的综合账单。
付款方式包括网上银行、自动扣款、信用卡或 Astro 提供的其他认可付款渠道。我们的团队将在申请过程中为您提供协助。
如果您遇到任何服务中断问题，可联系 Astro 客户服务寻求技术协助。大多数情况下可远程解决，如有需要将安排技术人员上门处理。
可以，迁移服务需视新地址是否在服务覆盖范围内而定。根据您的配套，可能会产生迁移费用及合约调整。
不需要，提交申请时无需提供信用卡资料。服务获批后，付款安排将由 Astro 直接处理。
部分 Astro 电视配套可根据当前促销及服务情况添加串流服务等附加项目。可能需支付额外月费。
是的，光纤安装时通常会提供 WiFi 路由器。路由器型号可能会根据所选宽频速度配套而有所不同。
可以，我们会在处理您的申请前确认您地址的服务覆盖范围，以确保该地区可安装宽频服务。
马来西亚公民需提供 MyKad 复印件。外籍人士则需在提交宽频申请时提供护照复印件。
申请获批后，服务提供商通常会在 2 至 7 个工作日内联系您安排宽频安装预约。
大多数 Astro 宽频配套附带 24 个月合约期，从安装日期开始计算。如您搬迁，可能需要在新地址重新签订 24 个月合约。
可以，您可在新地址具备服务覆盖的情况下迁移宽频服务。合约期限可能会从新安装日期起重新计算 24 个月。
可以，您可申请在家中调整宽频设备位置。若属于非标准安装，可能会产生额外费用，并需在评估后直接支付给安装人员。
可以，您可转用 Astro 宽频。为避免服务中断，建议在终止现有宽频合约前先开通新的宽频服务。
标准安装在促销期间可能免费，但非标准安装（如设备迁移或复杂布线）可能会产生额外费用，并需直接支付给安装人员。
Depending on your service, it is mandatory to return some devices as per our T&Cs, whilst other devices should be disposed of and recycled at collection centres registered under the Department of Environment. To find out what you should do with your devices after service termination, please click here.
A security question will be asked when making payments with credit cards over the phone. All other payment channels will not require any form of verification.
1. Unifi netis brand
The following shows an Interface based on Unifi router
Note: Connection to Wi-Fi may be temporarily loss while the changes is updated.
What is beIN SPORTS CONNECT?
beIN SPORTS CONNECT is the ultimate live streaming sports service that provides you with access to global sporting events both LIVE and on-demand such as major European football leagues and over 3,000 hours of live tennis via Astro's Ultra Box, Ulti Box, mobile app or web.
How do I access the beIN SPORTS CONNECT app on the Ultra/Ulti Box?
On the beIN SPORTS CONNECT mobile app:
Step 1: Open the "beIN SPORTS CONNECT" app and go to your Profile
Step 2: Select "Sign in with Astro" and log in with your Astro ID
Step 3: Go to "Settings" and select the TV Login option
Step 4: A QR code scanner will appear.
Follow the steps below to pair the mobile app with your TV screenOn the Astro Ultra/Ulti Box:
Step 1: At Astro Home, go to the app rail and select "beIN SPORTS CONNECT"
Step 2: Go to the Profile icon at the top of your screen and click "OK"
Step 3: A QR code will be presented on your screen. Use the in-app QR code scanner on your mobile device to scan the QR code
Step 4: Your TV screen will refresh automatically and you will be able to enjoy the beIN SPORTS CONNECT app on your TV!
Who is entitled to access the beIN SPORTS CONNECT app on the Ultra/Ulti Box?
Only Astro customers with the Sports subscription as part of their Astro TV Pack (Bundle or add-on) will be able to enjoy the beIN SPORTS CONNECT app on their Ultra/Ulti Box. For further enquiries, please WhatsApp "Get beIN" to our Customer Contact Center at 03-9543 3838.
What are the content available in the beIN SPORTS CONNECT app?
Customers can enjoy major European football leagues, over 3,000 hours of live tennis and other global sporting events LIVE and on-demand on the app. You may check out the complete list of competitions available on the app here: beIN SPORTS CONNECT | Live Leagues and Competitions | LaLiga, Serie A, Ligue
Can I stream on more than one device at the same time?
No, you can only stream the beIN SPORTS CONNECT app on one device at a time.
How many devices can I use to watch beIN SPORTS CONNECT?
You can have up to five (5) devices registered to your account at any given time. However, you can only stream from one (1) device at a time.
Can I download content for offline viewing?
Unfortunately, downloading of content is not a feature that is currently available.
Are subtitles or dubbing available for the content on beIN SPORTS CONNECT?
Unfortunately, subtitles and dubbing options are currently not available.
How can I subscribe to beIN SPORTS CONNECT via Astro?
The beIN SPORTS CONNECT app is not available as an add-to-bill option. Please visit www.product.astro.com.my/tv to sign up to one of our TV Packs with the Sports subscription.
Can I access the beIN SPORTS CONNECT app outside of Malaysia?
No, you will not be able to watch beIN SPORTS CONNECT content outside of Malaysia as the app is geo-blocked for each country.
How do I register for an Astro ID?
Download the beIN SPORTS CONNECT app > Select "Login with Astro"> Click "Do not have an Astro ID? Click here".
Can I update my email address/mobile number for my Astro ID?
Yes, please visit Astro's Self Service Portal via myastro.astro.com.my to update your email address or mobile number.
I have forgotten my password; what should I do?
Step 1: Click "Log in" and click "Forgot my password"
Step 2: Enter your email address and click "Submit"
Step 3: An email will be sent to your registered email address with further instructions on how to reset your password
How do I unlock a locked user account?
You may contact Astro's Customer Service by:
My Astro is available on web browser and app. The app can be downloaded for free from the Google Play Store, Apple App Store or Huawei App Gallery.
For Ultra and/or Ulti box users, My Astro app is now added to the Top Menu so you can easily access it to manage or update your account. You may find it in the Top Menu, located next to Settings. Please refer to the image below to see what it looks like:
Your Astro GO email will be delivered to you within an hour upon checkout. Please click the link provided to set up your password and download the Astro GO app on your device by clicking here (Google Play Store) or here (iOS App Store). If you want to stream it directly via your computer or laptop, Astro GO is also available at astrogo.astro.com.my. Log in with your Astro ID and start streaming!
Tap on the "Content' tab on the navigation bar. Select "Channels' and the channel of interest and you may view the scheduled programmes of the day. To switch between days, choose a channel and tap on a particular day (E.g. Mon, Tues, Wed). You may also view the showtimes of the day and up to the next six days.
Starting 27 September 2023, Astro customers may purchase Qalbox by Muslim Pro as an add-on for an exclusive price of only RM9.50/month inc. of SST (RRP: RM12.90/month). After successfully adding Qalbox to your subscription, all Ultra and Ulti Box customers can access the app on their Astro Box, the Muslim Pro mobile app, www.qalbox.com, as well as enjoy premium Muslim Pro features on the app. Please visit https://product.astro.com.my/apps/qalboxmuslimpro for more information.
1. What is Qalbox by Muslim Pro?
Qalbox by Muslim Pro is a Muslim-friendly entertainment streaming service that is accessible via the Muslim Pro app. It hosts an extensive library of content that celebrates Muslim identities and cultures worldwide and aims to create a global platform for Muslim creatives and filmmakers.
2. What is the difference between Muslim Pro and Qalbox?
Muslim Pro is the go-to Muslim lifestyle app, recognised by millions of Muslims globally ashaving the most accurate prayer time and athan/azan application for salah (prayer). Muslim Pro has a full suite of features that help Muslims practise their religion and deen more purposefully with features such as a Qibla finder, reading and listening to the Quran, a digital tasbih and more.Meanwhile, Qalbox is a streaming service by Muslim Pro to enjoy Muslim-friendly movies, TV series, animations and more. After purchasing Qalbox as an add-on, Astro customers can stream the app on their Ultra/Ulti Box, www.qalbox.com or via the Muslim Pro mobile app.
3. Why should I subscribe to Qalbox by Muslim Pro with Astro?
For an Astro-exclusive price of only RM9.50/month inc. SST (RRP: RM12.90/month), you can look forward to a wide range of content genres, including acquired and original scripted programmes, movies, documentaries, children's animations, as well as Quranic recitations and supplications (du'a). From classic movies on history, origins and civilizations of Muslims to titles that showcase modern Muslim life across the globe - viewers can immerse themselves in the experiences of other Muslims' varied journeys, struggles, and triumphs.
Additionally, you can also enjoy Premium Muslim Pro features on the mobile app which allow users to access all in-app features without any advertisements, download audio recitations of the Quran to listen offline, and add the Muslim Pro widget to their smartphone Home Page to view all prayer times, amongst many other features.
4. Where can I access Qalbox by Muslim Pro?
If you are subscribed to Qalbox by Muslim Pro, you can access your favourite Islamic content on your big screen TV via the Ultra/Ulti Box, www.qalbox.com or the Muslim Pro app.
5. What happened to my Qalbox by Muslim Pro Premium free trial?
Your free trial of Qalbox by Muslim Pro Premium subscription with Astro has ended on 26 September 2023. We hope you have enjoyed it! You may continue streaming the app by adding it to your bill for an exclusive price of only RM9.50/month inc. of SST (RRP: RM12.90/month).
6. How do I subscribe to Qalbox by Muslim Pro Premium as an Astro customer?
Astro customers may purchase Qalbox as an add-on via their Ultra or Ulti Box, My Astro app, www.astro.com.my, or by contacting our Customer Contact Centre at 03-9543 3838 (call/WhatsApp). Please follow the detailed steps below if you require guidance on how to purchase:
a) Ultra or Ulti Box
Step 1: Open œQalbox by Muslim Pro under the apps rail at your Home Page. Click on any show posters to proceed with the purchase.
Step 2: Provide your Astro verified mobile number and enter the OTP to proceed
*if you have activated your Qalbox Premium free trial, please ensure the same mobile number is used
Step 3: Scan the QR on screen to log in/create a new Qalbox account and pair it with your TV
b) My Astro app
Step 1: Open the My Astro app and select œAstro Store in the bottom menu. Then, select œApps > œQalbox by Muslim Pro > œGet it Now
Step 2: Log in with your Astro ID. Then, enter your Astro verified mobile number and perform the OTP verification to purchase
Step 3: Log in to the Qalbox mobile app using the same phone number as Step 2
Step 4: Once complete, launch Qalbox on your Ultra or Ulti Box and pair your account to your TV
c) Astro Website (www.astro.com.my)
Step 1: Visit www.astro.com.my and select œProduct & Services. Then, go to œApps > œQalbox by Muslim Pro > œGet it Now
Step 2: Log in with your Astro ID. Then, enter your Astro verified mobile number and perform the OTP verification to purchase
Step 3: Log in to the Qalbox mobile app using the same phone number as Step 2
Step 4: Once complete, launch Qalbox on your Ultra or Ulti Box and pair your account to your TV
7. I already have a Qalbox account from the free trial; how do I purchase the add-on with the same account?
Simply pick up where you left off by following the steps in Q6 and purchase the Qalbox by Muslim Pro add-on. Please ensure that the mobile number used to purchase the add-on is the same mobile number used when registering for the free trial.
8. I have my own Qalbox account outside of Astro; can I stream it on my Ultra/Ulti Box?
Yes, you can! Just follow these simple steps to stream your Qalbox account on your Ultra/Ulti Box:
Step 1: Open œQalbox by Muslim Pro under the Apps rail at your Box home page.
Step 2: Select œGo to Qalbox by Muslim Pro app then scan the QR code on screen to log in to your existing account.
Step 4: Finally, enter the pairing code displayed on your TV screen to pair your account to your Ultra/Ulti Box.
9. How do I enjoy Qalbox by Muslim Pro on the website and mobile app?
a) Qalbox Website: After subscribing through any of the methods under Q6, you will automatically be able to enjoy the app at www.qalbox.com.
b) Muslim Pro mobile app:
Step 1: Download the Muslim Pro app from the Apple App Store or Google Play Store
Step 2: Click œLog In at the bottom right corner. Then, select œContinue with Email/Phone
Step 3: Switch to the œPhone tab and enter your name and mobile number
Step 4: After clicking Continue, enter the OTP code sent to your device for verification purposes
Step 5: Enter your email address and create a password
Step 6: Now, enjoy Muslim-friendly shows on the app! Simply use the same email or phone number provided to log in in the future
10. How many devices can I use to stream Qalbox by Muslim Pro at the same time?
You can access your Qalbox by Muslim Pro account on up to five (5) devices at a time. To ensure a smoother streaming experience, please sign out from any unused devices.
11. Can I download content on Qalbox by Muslim Pro for offline viewing?
At the moment, offline downloading of content is not available.
12. Are there any subtitles or dubbing available for the content on Qalbox by Muslim Pro?
Presently, Qalbox offers subtitles in English, Bahasa Malaysia, Bahasa Indonesia, and French for selected content. Their commitment is to expand subtitle availability to encompass an even broader array of languages for all content. At this time, dubbing services are also available for selected content and they are actively exploring options to enhance accessibility and cater to the preferences of viewers.
13. Can I access Qalbox by Muslim Pro outside of Malaysia?
Yes, simply download the Muslim Pro app and log in using your registered mobile number for Qalbox. You may be required to provide your email address and password for additional security. Once done, you may access Qalbox immediately.
14. What is a Qalbox by Muslim Pro Premium subscription?
With the Qalbox by Muslim Pro Premium subscription, users can enjoy all the Muslim-friendly content on Qalbox and stream them on up to 5 devices at the same time. Additionally, users will also be able to enjoy Muslim Pro premium features on the mobile app which includes accessing all in-app features without any advertisements, download audio recitations of the Quran to listen offline, and add the Muslim Pro widget to their smartphone Home Page to view all prayer times, amongst many other features.
15. I don't have an Ultra/Ulti Box; can I still subscribe to Qalbox by Muslim Pro with Astro?
If you are not an Ultra or Ulti Box customer, you may still subscribe to Qalbox by Muslim Pro and enjoy:
a) Qalbox on the mobile app and website
b) Muslim Pro features via Muslim Pro app
16. Who may I contact if I encounter any problems with Qalbox by Muslim Pro?
Please reach out to the Qalbox team by emailing them at support@muslimpro.com if you have any enquiries or require assistance with the app.If you would like to contact Astro, you may reach out to our Customer Service Centre by:
1. Submitting a feedback form here: www.astro.com.my/contactus/form; or
2. Reaching to us via WhatsApp by typing œHi at 03-9543 3838 for assistance
17. Will my personal information be protected?
Yes, Astro is bounded by the PDPA. All information received will be used in accordance with our Privacy Notice
For any access related queries on Disney+ Hotstar, please call or WhatsApp "DH Help
Liga Malaysia is available for all customers with a HD enabled box including Zapper, DMT5, Ulti Box and Ultra Box.
Please ensure to put your box on standby mode to refresh the signal.
a. Using IVR
1. Dial 03-95433838 and select you preferred language.
2. Select Account Related.
3. Select Technical Assistance.
4. Select Refresh Smartcard.
b. Using MyAstro web
STEP 1
Go to https://myastro.astro.com.my/ in your web browser.
STEP 2
Key-in your Email / Mobile number and password. Then, press LOG IN.
STEP 3
Click on TV pack.
STEP 4
Choose Main Room for the Primary Box; else choose Multiroom (If any).
STEP 5
Click on "Refresh" to refresh signal on your box.
For Main Box
For Multiroom
STEP 6
After tap the Refresh, below notification will be displayed as below.
For Main Box
For Multiroom
c. Using MyAstro App
STEP 1
Open myAstro App and click "Login".
STEP 2
Key-in your Email / Mobile number and password. Then, press "LOG IN".
STEP 3
Go to "Account".
STEP 4
Scroll down to "TV pack" and click on it.
STEP 5
Choose Main Room for the Main Box; else choose Multiroom (If any).
STEP 6
Tap on "Refresh" to refresh signal on your box.
For Main Box
For Multiroom
STEP 7
After tap the Refresh, below notification will be displayed as below.
For Main Room
For Multiroom
Please note that only one Disney+ Hotstar access is bundled to each Movies Pack subscription which allows two concurrent streams on Disney+ Hotstar.
The Astro Fibre app is a newly introduced mobile application exclusively for Astro Fibre customers to allow them to schedule when each user can access the internet, share network access to guests in a secure manner, easy device management, amongst many other features for a better WiFi experience. For more information about this app, please visit here.
STEP 1
On your remote, press the HOME button and the home menu will be displayed on top of your screen.
STEP 2
Navigate to Settings.
STEP 3
Navigate to Menu Language and press "OK".
STEP 4
Navigate to your preferred language selection and press “OK”.
In your first Astro bill, the first month's bill will be deducted accordingly excluding tax. You will still need to pay the full tax amount for your first month as per your first month's bill.
Note: Advance payment is only applicable to Astro TV pack purchases. If you subscribe to an Astro Fibre + TV bundle, only one month of your TV subscription fee (excluding tax) is required to be paid upon sign-up. The full tax amount and the first-month subscription fee for Astro Fibre will be paid on your first month's bill.
Yes, the Multiroom (Smart TV) will utilise one (1) of your Astro GO concurrency.
Customers subscribing to Multiroom (Smart TV) can enjoy access up to 4 concurrency (watch 4 screens at the same time) which is shared across one Smart TV device and 3 mobile/laptop/tablet device(s) as Astro GO+ is complimentary with a Multiroom (Smart TV) subscription.
You have the liberty to manage device connection on your own.
Call our contact centre 03-9543 3838 or visit us at astro.com.my.
Advance payment is only applicable to Astro TV pack purchases. If you subscribe to an Astro Fibre+TV bundle, only one month of your TV subscription fee (excluding tax) is required to be paid upon sign-up. The full tax amount and the first-month subscription fee for Astro Fibre will be paid on your first month's bill.
For customers who wish to have their physical tax invoices reprinted, there will be a flat fee of RM10.00 levied as part of the process which has been implemented since year 2015.
STEP 1
Check the Audio settings on your box and set to Auto.
Refer guide to change Set HDMI Audio.
STEP 2
If issue persist, check if there is any 3rd party device (sound system/hdmi splitter) connected between box and TV.
STEP 3
If using 3rd party devices, bypass/remove 3rd party device and make sure HDMI cable connected directly from box to TV.
STEP 4
If issue persist, connect to Live Agent via WhatsApp for help.
A deposit of RM500 is payable for new subscribers (non-Malaysians). The fee will be refunded when service is terminated.
No deposit is required for all existing Astro customers and new subscribers (Malaysians).
Please provide your primary mobile number via My Astro Portal, or send it to one of our platforms found here.
Note:
If your existing Netflix account is linked with your Astro subscription, your Netflix account will resume on the previous method of payment. If you linked a new Netflix account with your Astro subscription, cancelling Astro service will also cancel your Netflix account.
1. Ultra Box magenta light / Ulti Box purple light - Your box is turned "On".
Press the Home button to launch Video On Demand and stream anytime or press channel number on your remote.
2. Ultra Box / Ulti Box orange light - Your box is on "Standby" mode.
Your box is ready to be turned "On" or leave it in this mode to receive new software updates.
3. Ultra Box / Ulti Box blinking orange light - Your box is booting up.
Please wait a few minutes for the box to start.
4. Ultra Box / Ulti box blinking blue light - Your box is downloading a software update.
Please wait a few minutes for the download to complete.
1. Tune to Astro channel 200 - select "Add-Ons"
2. Select the option for Monthly Subscription
3. Send the WhatsApp code as per displayed on the TV screen
Please note that your request to opt out has been processed, and payment for Disney+ Hotstar is not required. Your bill adjustment will be reflected in your next bill.
The eKYC link is only valid for 3 days to complete the eKYC verification process. You will be required to submit a fresh Astro account application.
If you would like more information or to provide feedback, kindly log in to our support page via support.astro.com.my. For more questions regarding Astro Pack, you may reach out to us via call at 03-7481 1000 (Monday to Friday, 9AM – 6PM exclude public holidays).
Yes, we will schedule for the equipment collection after you have discontinued Astro & Broadband services. If equipment is damaged or lost, penalty fee of RM 530 (inclusive of Govt. Tax) will be charged.
Yes, there are five digital bill platforms available for all customers to check their Astro bills:
A. MyAstro Web
1. Visit www.astro.com.my
2. Goto “My Account”, then select “Manage Account”
3. Login to My Astro Web using your Astro ID
4. Select “Account” to view your bills
B. My Astro app
If you do not have it installed, you may download it here (Google Play Store) or here (IOS App Store)
C. WhatsApp
Just WhatsApp “Hi” to 03-9543 3838 and then follow the instructions to view your bill, account status, pay and download bill.
Note: You are required to provide your MyKad/PassportNo. to view your bill, account status and pay your bills. To download your bills, you will be required to provide your Account/Smartcard No.
D. Astro Quick Pay
1. Visit https://pay.astro.com.my
2. Enter your 10-digit Astro Account Number and follow the instructions to view your bill, account status, pay bills or add a billing reminder on your Google calendar.
E. IVR
1. Call +603-95433838
2. Press 1 for Account Related Queries
3. Input your 10-digit Astro Account no. or 12-digit MyKad no.
4. Press 2 for Payment and Billing
5. Press 1 to receive an SMS with your bill balance and a link to pay online
F. Channel 200
Ensure your Ultra or Ulti Box is connected to the internet. Tune in to CH200 and follow the instructions displayed on your TV screen to view your bill amount.
G. Auto-Debit
Alternatively, please register for Auto-Debit by following the steps here for hassle-free payments.
If you sign up Astro & Broadband with standard Ultra & Ulti box (DBB), all channels are available.
However, there are channels that will not be available with Ultra/Ulti Plug & Play Box which are NHK World (398).
Kindly note that affected customers will be adequately informed 30 days prior to the implementation via SMS which are sent out in phases (Starting 1 July), with scheduled announcements across WhatsApp, My Astro app, and Astro website.
(i) Head over to My Astro Portal and go to 'Bill & Payment'. Click on 'Payment History'
(ii) Contact us via one of these platforms. Please ensure you include your Astro Account Number.
Non-standard Broadband installation covers the scenario where additional cables and drilling is required to complete your Astro & Broadband installation or by installing the cable in the walls/ceilings. There are additional fees applied for the additional requirements as follows:
Disney+ Hotstar app is now available to Astro customers on the Ultra and Ulti Box will be able to enjoy the app on the big screen and stream all their favourite blockbuster movies from Hollywood to Hallyu and award-winning shows from Disney, Marvel, Star Wars, Pixar, National Geographic, FX and 20th Century Studios!
If you did not receive the recovery email or verification code, please make sure that:
To find out which email or phone number you have used to register your Astro ID, you may submit a feedback form. Kindly select feedback type "I have an enquiry/issue with Apps" choose "Astro GO"
We will get in touch with you within 48 hours to solve your enquirie
While this technology has its benefits, different devices at home have different reaction and response to changes in signal strength and quality, and it's almost impossible to predict if they will make good band choices due to the interaction between the devices and the Wifi router. Some smart home devices also recommend that band steering is not used due to various reasons such as needing a constant consistent connection, ability to only connect to a particular band, registration of the respective MAC address, etc..
Example:
As single SSID is used, the device may remain on a weak 5GHz network instead of switching over to stronger 2.4GHz network.
If the bill has been paid, there will not be any additional service tax charge. However, if the bill has been issued by Astro but has not been paid, then the 8% Service Tax will be reflected in the next bill with adjustments on the new tax rate for services rendered from 1st March onwards.
Example:
Bills issued on 15th February will be charged the 6% SST. Customers will see proration for 8% from 1st – 14th March in the next bill issued on 15th March 2024. If you have fully paid your February bill before 1st March, the Service Tax will remains at 6%. You will be able to see the adjustment reflected in your next bill.
When using our One Time Payment (OTP) method, you may register more than one credit card per account. However, a single card account can only be used for a maximum of three accounts for OTP transactions.
When using our auto-debit facility, you can only register one card with Astro. Any subsequent card registrations will override the current one.
For Residential Astro Pay TV customers: You may change your contract from e.g., 12-month to 24-month without incurring a switching fee or cancellation fee. However, if you change your contract from e.g., 24-month to 12-month, will be charged a cancellation fee accordingly if still within minimum term (contract) period. No switching fee applicable.
Refund can be made when there be a termination of account, over payments and in cases where payment was wrongly made to another Astro account.
electronic Know-Your-Customer (eKYC) is an online process of identifying and verifying individual customers using electronic means. This enables a person to be an Astro customer anytime and anywhere, hassle-free and helps to secure your Astro account by protecting it from unauthorised usage.
You may retain your watch history and settings of your existing Netflix account by using the same email of your Netflix account during the linking of your Netflix account with Astro.
For Astro Ultra Box or Ulti Boxes, you will be able to see an itemised charge called "Box Fee” in your Astro bill.
We noticed that you've recently requested for a change in your Astro account.
As this change will affect your overall monthly subscription, the expiry date for your Disney+ Hotstar (3-months Pass) subscription has been deferred to xxx (date) to consolidate the final monthly subscription pricing.
Mesh WiFi technology greatly improves the WiFi network coverage within your home and virtually eliminates all WiFi “dead spots”. However, like all technologies there are limitations that you should be aware of.
The pairing of Mesh unit to the WiFi router is automatically handled between the WiFi router and the Mesh unit after it calculates its current position in relation to the WiFi router and surrounding Mesh unit (if available) already connected to the WiFi router.
If you are self-installing the mesh at your house, it is advisable for you to always pair the Mesh unit(s) with the WiFi router only regardless of how many Mesh unit available at your house.
Please note that if you have a Mesh connected to another Mesh, the expected performance of the WiFi speed will not perform as optimally as when compared to a Mesh connected directly to the WiFi router. Adding more points (also referred as Number of hops) in between your device to the WiFi router which will cause a reduction in bandwidth and add latency.
You may register up to four (4) devices.
To remove devices on Astro GO, click on Settings > Registered Devices to view and remove a device(s) from the list of devices registered to your Astro ID.
1) Download the Astro app from the app store available on your Smart TV.
2) Follow the steps below depending on your Smart TV brand.
Payment via cheque will take 3 - 5 working days to be posted. If you require faster payment posting, we recommend you to pay online via Astro Quick Pay.
