
Astro 提供的免费卫星电视服务。终身收看娱乐,新闻,学习和资讯节目等。
图片仅供参考。
免费观看15多个电视频道和10+个广播频道。
* 需遵守Astro条款和条件。
步骤一 |
步骤二 |
步骤三 |
选择配套然后提交您的申请。 |
等待安装。 |
享受您的新 Astro / 宽频! |

Astro 提供的免费卫星电视服务。终身收看娱乐,新闻,学习和资讯节目等。
图片仅供参考。
新的解码器,不包含卫星天线和电缆。您必须已安装 Astro/Njoi 卫星天线和电缆并正常运作。
包括安装。
新的解码器配有卫星天线和电缆。
包括安装。
签购
| Njoi Astro UniFi Maxis |
在这里找到您要的答案。
我们提供一站式服务为您申请Astro和Broadband。不必开车,排队和在销售柜台等候。 我们可以帮助您处理您的申请。
我们不收取额外费用。 无需提供信用卡信息。 费用与您在销售柜台申请的费用相同。
首先,您可以在线申请,我们将在工作时间内立即与您联系。 通过WhatsApp/电子邮件/传真发送您的身份证-IC(马来西亚公民)/ 护照(外国人)的复印件给我们。 收到所有资料后,我们将立即处理您的申请。
一旦收到您的完整资料,我们将在工作时间内立即处理您的申请。一旦您的申请获得批准,服务提供商的承包商将与您联系以进行安装预约。
ASTRO 和宽频收费同时在一张账单,享受更大的节省和无忧的账单支付。 在24个月的合约期内,您可以每月以折扣价享受 Astro 和宽频。
Astro 提供多种电视配套,包括娱乐、体育、电影和儿童配套。您可以选择符合您观看需求的配套,并在适用情况下添加额外的串流应用服务。
可以,您可以只订阅 Astro 电视配套而无需绑定宽频。不过,将 Astro 电视与光纤宽频绑定可享有更好的每月优惠,并且只需支付一张综合账单,更加方便。
对于小型家庭以及轻度上网和串流使用者,100Mbps 通常已足够。较大家庭、游戏玩家或重度串流用户则可选择 500Mbps 或 1Gbps 配套,以获得更流畅的多设备使用体验。
大多数 Astro 电视和光纤宽频配套都附带 24 个月合约期。如在合约期满前取消服务,可能会产生提前终止费用。
可以,您可在符合资格及覆盖范围的情况下随时升级电视配套或宽频速度。根据升级情况,可能需要重新计算合约期限。
您的每月账单将由 Astro 直接发出。您可通过电子邮件接收账单,或通过 Astro 账户在线查看。绑定配套用户将收到电视与宽频服务的综合账单。
付款方式包括网上银行、自动扣款、信用卡或 Astro 提供的其他认可付款渠道。我们的团队将在申请过程中为您提供协助。
如果您遇到任何服务中断问题,可联系 Astro 客户服务寻求技术协助。大多数情况下可远程解决,如有需要将安排技术人员上门处理。
可以,迁移服务需视新地址是否在服务覆盖范围内而定。根据您的配套,可能会产生迁移费用及合约调整。
不需要,提交申请时无需提供信用卡资料。服务获批后,付款安排将由 Astro 直接处理。
部分 Astro 电视配套可根据当前促销及服务情况添加串流服务等附加项目。可能需支付额外月费。
是的,光纤安装时通常会提供 WiFi 路由器。路由器型号可能会根据所选宽频速度配套而有所不同。
可以,我们会在处理您的申请前确认您地址的服务覆盖范围,以确保该地区可安装宽频服务。
马来西亚公民需提供 MyKad 复印件。外籍人士则需在提交宽频申请时提供护照复印件。
申请获批后,服务提供商通常会在 2 至 7 个工作日内联系您安排宽频安装预约。
大多数 Astro 宽频配套附带 24 个月合约期,从安装日期开始计算。如您搬迁,可能需要在新地址重新签订 24 个月合约。
可以,您可在新地址具备服务覆盖的情况下迁移宽频服务。合约期限可能会从新安装日期起重新计算 24 个月。
可以,您可申请在家中调整宽频设备位置。若属于非标准安装,可能会产生额外费用,并需在评估后直接支付给安装人员。
可以,您可转用 Astro 宽频。为避免服务中断,建议在终止现有宽频合约前先开通新的宽频服务。
标准安装在促销期间可能免费,但非标准安装(如设备迁移或复杂布线)可能会产生额外费用,并需直接支付给安装人员。
Astro is no longer updating the software in non-Ultra/Ulti Boxes as they have reached their end-of-life cycle. Therefore, non-Ultra/Ulti Boxes will maintain their current classification systems. Nonetheless, you may refer to content.astro.com.my for all the updated age ratings. Please refer to the table below to see the difference in classification systems between our platforms:

STEP 1
Press "HOME" button on your remote control.

STEP 2
Navigate to Settings and press "OK".

STEP 3
Navigate to Digital Audio and press "OK".

STEP 4
Choose your preferred selection and press “OK”.

STEP 5
Select Yes, continue and press "OK" to confirm on the changes.
Otherwise, select No, go back to cancel.

The default PIN is 0000. You may change your PIN to a secure one by doing this at Settings, under your Preferences, select PIN Management, enter your old PIN or default PIN and proceed to create a new PIN.

You will be charged 8% Service Tax on Astro Pay TV services rendered on or after 1st March 2024, whereas your Astro Fibre including Mesh will remain at 6% Service Tax.
You may switch to E-mail Billing or Paper bills to be notified of your bill and make payment. Kindly note that if you select to have Paper Bills, you will be charged a RM10 fee per bill.
Once you have received the eKYC link via SMS/email/astro.com.my, you can proceed to follow the instructions on the screen. You can check out the step-by-step image below for more info.
For MyKad/MyPR/MyTentera :

For Passport :

You have the liberty to manage device connection on your own.
You will be contacted by Astro via SMS/call at the end of your 24 months speed upgrade period. Customers who choose to remain the upgraded speed after 24 months will be charged as per the monthly subscription fee of the upgraded speed plan from the next month onwards and customers who choose to downgrade to their initial subscribed speed plan will not be charged any additional fees.
Situation 1:
Customer is subscribed to the 50Mbps Astro Fibre plan and is entitled to receive a free 100Mbps speed upgrade for 24 months. If the customer chooses to downgrade back to 50Mbps at the end of the 24-month period, no additional charges will apply.
Situation 2:
Customer is subscribed to the 100Mbps Astro Fibre plan and is entitled to receive a free 500Mbps speed upgrade for 24 months at RM129/month. If the customer chooses to remain with the upgraded speed of 500Mbps at the end of the 24-month period, they will be charged RM189/month* from the 25th month onwards.
*This price might differ depending on the offer or promotion
If you're trying to visit a website and it won't load, but others do, there could be a variety of causes. If the site itself is down, there's not much you can do but wait.
If you can load the site on other computers or devices (make sure you try different means of connecting to the internet), there may be an issue with your computer or network.
There are some quick fixes that will solve most problems, but you may have to get your hands a little dirty.
i. List of websites effected.
ii. Run the Speed Test via LAN (cable) and Wi-Fi connection - Please click here for Speed Test guideline.
iii. Run the Traceroute Test - Please click here for Traceroute Test guideline.
iv. Run the Ping Test - Please click here for Ping Test guideline.
Once you've gathered all the results, kindly send them all through the Feedback Form below.
Quick Info
A Speedtest is a service that provides free analysis of Internet access parameters, such as connection data rate.
A Ping Test shows how long it takes for packets to reach host.
A Traceroute Test traces the route of packets to destination host from our server.
Step 1: Launch the app on your Smart TV.
Step 2: You will be able to see a welcome screen with a QR code and URL.

Step 3: Scan the QR code or go to astro.com.my/tvapp on your mobile and enter your unique code (e.g. FSJV-SMBS) displayed on the TV screen

Step 4: At the login page, you will need to log in with your Astro ID (registered email or mobile number) and password.
(If you do not have an Astro ID, click on "Create now"
to sign up and link to your Astro account – check the following on the steps)

Step 5: Once you have successfully logged in on your mobile, the Astro app will launch on your Smart TV screen. You can continue to browse and watch your favourite shows on the Smart TV.
Firstly, you would have to retrieve your email address/mobile number. Please follow the steps in Q7 in order to do so. Then, follow the steps in Q5 and Q6 to check or update your contact details. Please use your updated email address or mobile number as your Astro ID to log in moving forward.
Note: Only Astro customers whose Astro ID is linked to their subscription can retrieve their Astro ID this way. Otherwise, you would need to create a new Astro ID.
You can proceed with below troubleshooting if the weather is good. Otherwise, you may try again later.
STEP 1
On your remote, press the “HOME” button and the home menu will be displayed at the bottom of your screen.

STEP 2
Navigate to SETTINGS and press “OK”.

STEP 3
Navigate to STB DIAGNOSTICS and press “OK”.

STEP 4
Refer to the signal strength % shown on the top left of your screen.
If it is 65% or higher, please take the screenshot and submit your Feedback Form.
If it is below 65%, please go to Step 5.

STEP 5
Switch off the power for your box and make sure that the adapter’s power light is off.

STEP 6
Unscrew the satellite cable from the box and pull it out.

STEP 7
Plug the satellite cable back into the box and screw it back securely.

STEP 8
Switch on the power for your box and make sure that the adapter’s power light is on.
Please wait for 5 minutes.

STEP 9
Turn on your box. You should no longer be experiencing this issue.

If issue persist, please submit the issue on our Feedback Form and attach a picture of your General tab of the STB Diagnostics for assistance.
Centralized Dish
If issue persist under a centralized satellite dish, please refer to your respective Building Management before contacting our agents.
Unfortunately, you can't. My Astro is an easy-to-use, free mobile phone app and responsive web portal that helps Astro customers manage their Astro accounts. Astro customers can watch their favourite shows anytime, anywhere using the Astro GO app which is included in their subscription.
We are not able to transfer your existing Disney+ Hotstar access. To enjoy our bundle rates with one of our packages, simply sign up or renew your subscription to any of our new Packs for even better value and savings. Please visit astro.com.my to find out more.
To be eligible, you'll need to be an Active Astro Pay TV customer with a valid Astro ID.
An Active Astro customer refers to a subscriber of the Astro Service, whose account is current and active with no outstanding payments due and who has not breached the Astro subscription agreement nor given any instructions to terminate and/or suspend his/her subscription to the Astro Service.
Each account you hold is entitled to one (1) tier status based on the longest active smartcard.
Mesh WiFi network refers to a unified wireless network that is formed by utilizing inter-connected WiFi nodes (Mesh devices) placed throughout the house.
1. Ensure power cable is connected tightly.
2. Try to use another power socket / power source to eliminate faulty power sockets/power sources which could cause the issue.

3. If the issue persists, submit your feedback form for further assistance.
For Ultra/Ulti Plug & Play Box installation, it is recommended that you attempt to self-install by following the installation guide here, but there is an option to request for an installer to install the box at your premise. However, there will be a separate fee for this service request.
The Ultra/Ulti Plug & Play Box comes with a one-year box hardware warranty.
For self-installation, there is a warranty seal at the bottom of the Ultra/Ulti Plug & Play Box, which must not be removed or tampered with as this would void the one-year Ultra/Ulti box hardware warranty.
There are two ways for you to switch your preferred bill delivery method:
A. Customers can manage their account via the My Astro Portal by following these easy steps:
B. Customers can also manage their account via Astro’s mobile application, the My Astro app by following these easy steps:
No, you will not be able to manage your account with the Astro Fibre App. However, you may download the “MyAstro” app on your mobile device now to manage your Astro account in a fast and easy way.
Yes, penalty fee of RM200/Mesh WiFi will be imposed if customer fails to return the device(s). The courier company would make two attempts to retrieve the Mesh WiFi unit within a period of 30 days, failing which the penalty would be imposed.
There is no contract for this subscription.
Auto-debit payment will be debited from your account 5-7 working days after your billing cycle date.
If your auto-debit payment is unsuccessful, you will receive an SMS alert.
STEP 1
On your remote, press the Home button and the menu will be displayed on top of your screen.
STEP 2
Navigate to Settings.
STEP 3
Navigate to Restore and press "OK".
STEP 4
Navigate to Restore Factory Settings and press "OK".

STEP 5
Enter your PIN to access this setting. (Default PIN is 0000).
STEP 6
Navigate to Restore and press "OK" to confirm your selection.
Otherwise, navigate to Cancel, go back to remain the settings.
STEP 7
Please wait while the box restoring defaults and will reboot once complete.
STEP 8
Your box will automatically restart and display this screen.
Click here to follow New Installation Settings guide for Satellite
Click here to follow New Installation Settings guide for Plug and Play
You are attempting to play a content that is not part of your subscription. If you are not able to play a content that you are subscribed to, proceed to submit report via WhatsApp or Feedback Form.
STEP 1
Press "HOME" button on your remote control.

STEP 2
Navigate to Settings and press "OK".

STEP 3
Navigate to STB Diagnostics and press "OK".

STEP 4
Take a look at the Smart Card Status.

For My Astro App Users
Go to the "Account' tab and scroll to "Personal Info' section. Click "Name & contact info' to view and update your personal contact information.

For Ultra and/or Ulti Users



Yes,existing Astro & Broadband customers within contract or out of contract can subscribe to Astro Fibre offer. The 24-month contract will be renewed.
However, your contract with Maxis/Allo needs to be terminated before signing up to this offer. An early cancellation fee applies if you are still within contract.
*Subject to Terms &Conditions of your contract
Astro customers are entitled to a two (2) years manufacturer warranty and Installation warranty. During this period, after-sales service is free of charge. However, when your warranty period is over, all after-sales service is subject to a minimal service charge starting from RM65 inclusive of 8% Service Tax.
Other Decoders/Ultra Box Without contract:
Astro customers are entitled to a one (1) year manufacturer warranty and (6) months Installation warranty. During this period, after-sales service is free of charge. However, when your Installation warranty period is over, all after-sales service is subject to a minimal service charge starting fromRM65 inclusive of 8% service tax.
Starting 1 April 2024, Astro’s Chinese content offering on our Primary & Family Pack is now bigger than ever with the addition of up to 10 channels featuring the latest Chinese primetime dramas, variety and current affairs programmes as well as great selection of movies and musical shows. These are the channels available in the Primary & Family Pack at no additional cost:

You may proceed with the following troubleshooting steps and it shouldn’t take you much longer than 15 minutes.
1. Please standby a computer/laptop to access to the internet and connection must be via LAN cable (connect the LAN cable to the Black port at D-Link Router and direct to the computer/laptop).
2. You may open any web browser such as Google Chrome, Internet Explorer, Mozilla Firefox and etc.
3. On the address bar, please go to http://dlinkrouter.local./ and below page will appear. (These are the defaults and if you have done a configuration on your router previously, the password may be different).
Username: admin
Password: (Leave the field blank)

4. Once you have successfully login, the router's web-based setup page will appear. Please follow below steps for the configuration.

5. From the top menu, click Settings and then choose Wireless.

6. Below screen will appear to configure the wireless setting. Since this is a dual band router, you will have 2 Wi-Fi Names (SSID) i.e. 2.4GHz and 5GHz.
You may connect to any of the SSID, preferably with a stronger signal available.

7. You may change the Wi-Fi Name (SSID) and the Password to follow your preferences, and then click "Save" for the changes to take place.
Please reconnect to the new wireless name with the new password once completed.

1. Please connect your computer or laptop to your Astro Fibre router using WiFi or LAN cable. Your LAN cable must be connected from the yellow port of Astro Fibre router (Any available port).
2. Once connected, open any web browser such as Google Chrome, Internet Explorer, Mozilla Firefox and etc.
3. On the address bar, type http://192.168.100.254 and below page will appear.

Login using your username and password if you have changed the router login setting. Otherwise, your default router login is as per below.
Username: user
Password: user
4. Once you have successfully logged in, the router's web-based setup page will appear.

5. At the top of the page, click WLAN to configure the WiFi parameters.

6. You may change the Primary SSID (WiFI Name) and the WPA Passphrase (WiFi Password) to follow your preferences for 2.4G Wi-Fi Settings, then click "Save & Apply" for the changes to take place.

7. You may make the same changes for 5G Settings by change the Primary SSID (WiFI Name) and the WPA Passphrase (WiFi Password) to follow your preferences, then click "Save & Apply" for the changes to take place.

You can recover your Netflix login here or at astro.com.my/Netflix
Step 1: Head to astro.com.my/Netflix
Step 2: At the FAQ section look for "How to recover my Netflix login email and password
If you have NOT made any changes to your Astro pack on or after 9th November 2021, you can enjoy up to four (4) concurrent streams on Astro GO anywhere, anytime. However, if you have Astro GO+ as part of your subscription, you will be upgraded to four (4) concurrent streams.
Discover thousands of movies and series you'll love, and we are continuously expanding. If you would like to enjoy more movies on top of your current subscription, press the Home button and select On Demand. Use the arrow keys to scroll to Store. Pick and choose to rent any movie for up to 48hours.
You can add on Astro Fibre, our own internet service to your existing TV Pack for even more value and savings. Please click here to learn more about Astro Fibre.
Having trouble with your phone line ?
You may proceed to contact dedicated service provider directly - 1 800 8211 23
By changing from a higher contract duration e.g., 24-months commitment period to lower contract duration e.g., 12-months, a proration of the cancellation fee will be applicable whereby you will be charged per contract's month balance against the maximum cancellation fee agreed upon during sign up for the offer.
A proration of the cancellation fee will be applicable whereby you will be charged per contract's month balance against the maximum cancellation fee agreed upon during sign up for the offer.
You will start a new contract with 12-months commitment and receive the corresponding discount for that duration.
Check out how a cancellation fee is calculated with examples via this link:
Yes, as part of our Astro Fibre Movies & Sports Campaign, new Astro Fibre customers can enjoy 50Mbps + the Movies/Movies+/Sports/Sports+ Pack TV bundle for a special price from only RM164.99/month when they sign up within the campaign period, with more than RM800 savings in total.
1. Ensure power cable is connected tightly.
2. Try to use another power socket / power source to eliminate faulty power sockets/ power sources which could cause the issue.

3. If the issue persists, submit your feedback form for further assistance.
Having trouble with your phone line ?
You may proceed to contact below dedicated service provider directly
1 800 1818 18
No, there are no penalty fees for the Mesh WiFi devices should you wish to terminate Astro Fibre within/after 24 months.
Not all shows/channels will be available on Astro GO as this depends on contractual rights with specific guidelines on the entitlement of these shows/channels and what you have as a part of your subscription.
Below are channels that are not available on Astro GO:
Please be assured that Astro is continuously working on getting more content available on Astro GO.





Option 1
Modem connection

Router connection


3. Please make sure the LAN cable is connected properly from router (Port 1-4 - LAN port) to PC/Laptop.
4. If you have change the password in Selfcare Time portal recently, please change the router configuration follows the new password made in Selfcare, but if you didn't make any changes, please go to Step 5.
5. If the issue persists, submit your feedback form and attach your modem light indicator picture/video for further assistance.
Option 2 / Option 3
1. Please turn off all devices (Modem and Router). By restarting your modem, you can isolate the possibility of overloaded processes in the modem, which would impact its performance.
2. Gently remove fiber optic cable and blow / wipe the tip of the fibre cable. This is to clean up the cable in order to avoid any interferences.
3. Re-insert the fiber cable to the optical port behind the modem.
4. Ensure both cables on Modem (LAN Port 1) and Router (Internet Port) are properly connected.
Modem Connection

Router Connection


5. Make Sure both cables on Modem (LAN Port 4 /LAN Port 3 for second decoder) and Astro Decoder (Network Port) are properly inserted.


6. Switch on modem and router and please wait for 2 minutes to stabilise the devices after reboot.
5. If the issue persists, submit your feedback form and attach your modem light indicator picture/video for further assistance.
Option 4
1. Ensure Modem/Router are connected tightly to the power socket.

2. Try to use another power socket / power source to eliminate faulty power sockets/ power sources which could cause the issue.
3. If the issue persists, submit your feedback form for further assistance.
Option 5
1. Please ensure LAN cable is directly connected to modem port LAN 1.

2. Please use different LAN port if LAN 1 port is still off / not working.
3. If the issue persists, submit your feedback form for further assistance.
Please provide your primary mobile number via My Astro Portal, or send it to one of our platforms found here.
Note:
For multi-frequency customers, RM10.00 is charged per physical bill generated.
Broadband Deal bundle are recommended packages offered to customers with higher rebate as compared to Broadband Non-Deal bundle.
Connect your PVR to Wi-Fi and enjoy access to our library of Video On Demand. Replay old seasons, catch-up latest episodes of your favourite shows, anytime you want. To connect your PVR, follow the steps below depending on your box type:
(a) Wi-Fi Enabled PVR (DMT5)

· Press the “Home” button and select “Settings” > “Network” > “Wi-Fi”
· Allow the PVR to scan Wi-Fi networks available and subsequently choose your home Wi-Fi network > Enter your Wi-Fi password if required
· Once connected, the icon below will appear on the screen.

Tip: Use the alpha-numeric keyboard on your Astro Remote to key in your password
· Press the “Home” button and select “On Demand” to start watching videos on demand!
(b) Non-Wi-Fi Enabled PVR (HD PVR)

There are two ways to connect your HD PVR decoder to your home Wi-Fi
(i) Using the Ethernet (LAN) cable
· Plug in the LAN cable from your modem into the PVR network port
· Once connected, the icon below will appear on the screen

· Press the “Home” button and select “On Demand” to start watching videos on demand!
(ii) Using an Astro Wi-Fi dongle as per shown below

Step 1 - Plugin the Wi-Fi dongle into the front USB part of your PVR decoder.
Step 2 - A prompt will appear stating "Do you wish to connect to a wireless network?", select "Yes, continue."
Step 3 - Once connected, the Wi-Fi icon will appear on the screen. Now you are ready to download and enjoy Astro's on demand entertainment.
Step 4 - Press the “Home” button and select “On Demand” to start watching videos on demand!
*The Wi-Fi dongle is only applicable for the non-Wi-Fi enabled PVR (as per the picture).