我们提供一站式服务为您申请Astro和Broadband。不必开车，排队和在销售柜台等候。 我们可以帮助您处理您的申请。

我们不收取额外费用。 无需提供信用卡信息。 费用与您在销售柜台申请的费用相同。

首先，您可以在线申请，我们将在工作时间内立即与您联系。 通过WhatsApp/电子邮件/传真发送您的身份证-IC（马来西亚公民）/ 护照（外国人）的复印件给我们。 收到所有资料后，我们将立即处理您的申请。

一旦收到您的完整资料，我们将在工作时间内立即处理您的申请。一旦您的申请获得批准，服务提供商的承包商将与您联系以进行安装预约。

ASTRO 和宽频收费同时在一张账单，享受更大的节省和无忧的账单支付。 在24个月的合约期内，您可以每月以折扣价享受 Astro 和宽频。

Astro 提供多种电视配套，包括娱乐、体育、电影和儿童配套。您可以选择符合您观看需求的配套，并在适用情况下添加额外的串流应用服务。

可以，您可以只订阅 Astro 电视配套而无需绑定宽频。不过，将 Astro 电视与光纤宽频绑定可享有更好的每月优惠，并且只需支付一张综合账单，更加方便。

对于小型家庭以及轻度上网和串流使用者，100Mbps 通常已足够。较大家庭、游戏玩家或重度串流用户则可选择 500Mbps 或 1Gbps 配套，以获得更流畅的多设备使用体验。

大多数 Astro 电视和光纤宽频配套都附带 24 个月合约期。如在合约期满前取消服务，可能会产生提前终止费用。

可以，您可在符合资格及覆盖范围的情况下随时升级电视配套或宽频速度。根据升级情况，可能需要重新计算合约期限。

您的每月账单将由 Astro 直接发出。您可通过电子邮件接收账单，或通过 Astro 账户在线查看。绑定配套用户将收到电视与宽频服务的综合账单。

付款方式包括网上银行、自动扣款、信用卡或 Astro 提供的其他认可付款渠道。我们的团队将在申请过程中为您提供协助。

如果您遇到任何服务中断问题，可联系 Astro 客户服务寻求技术协助。大多数情况下可远程解决，如有需要将安排技术人员上门处理。

可以，迁移服务需视新地址是否在服务覆盖范围内而定。根据您的配套，可能会产生迁移费用及合约调整。

不需要，提交申请时无需提供信用卡资料。服务获批后，付款安排将由 Astro 直接处理。

部分 Astro 电视配套可根据当前促销及服务情况添加串流服务等附加项目。可能需支付额外月费。

是的，光纤安装时通常会提供 WiFi 路由器。路由器型号可能会根据所选宽频速度配套而有所不同。

可以，我们会在处理您的申请前确认您地址的服务覆盖范围，以确保该地区可安装宽频服务。

马来西亚公民需提供 MyKad 复印件。外籍人士则需在提交宽频申请时提供护照复印件。

申请获批后，服务提供商通常会在 2 至 7 个工作日内联系您安排宽频安装预约。

大多数 Astro 宽频配套附带 24 个月合约期，从安装日期开始计算。如您搬迁，可能需要在新地址重新签订 24 个月合约。

可以，您可在新地址具备服务覆盖的情况下迁移宽频服务。合约期限可能会从新安装日期起重新计算 24 个月。

可以，您可申请在家中调整宽频设备位置。若属于非标准安装，可能会产生额外费用，并需在评估后直接支付给安装人员。

可以，您可转用 Astro 宽频。为避免服务中断，建议在终止现有宽频合约前先开通新的宽频服务。

标准安装在促销期间可能免费，但非标准安装（如设备迁移或复杂布线）可能会产生额外费用，并需直接支付给安装人员。

Please use your Astro ID to log in to the Astro Fibre App. If you do not have an Astro ID, kindly follow the simple steps here to create one.

What is beIN SPORTS CONNECT?

beIN SPORTS CONNECT is the ultimate live streaming sports service that provides you with access to global sporting events both LIVE and on-demand such as major European football leagues and over 3,000 hours of live tennis via Astro's Ultra Box, Ulti Box, mobile app or web.

How do I access the beIN SPORTS CONNECT app on the Ultra/Ulti Box?
On the beIN SPORTS CONNECT mobile app:
Step 1: Open the "beIN SPORTS CONNECT" app and go to your Profile
Step 2: Select "Sign in with Astro" and log in with your Astro ID
Step 3: Go to "Settings" and select the TV Login option
Step 4: A QR code scanner will appear.

Follow the steps below to pair the mobile app with your TV screenOn the Astro Ultra/Ulti Box:
Step 1: At Astro Home, go to the app rail and select "beIN SPORTS CONNECT"
Step 2: Go to the Profile icon at the top of your screen and click "OK"
Step 3: A QR code will be presented on your screen. Use the in-app QR code scanner on your mobile device to scan the QR code
Step 4: Your TV screen will refresh automatically and you will be able to enjoy the beIN SPORTS CONNECT app on your TV!

Who is entitled to access the beIN SPORTS CONNECT app on the Ultra/Ulti Box?
Only Astro customers with the Sports subscription as part of their Astro TV Pack (Bundle or add-on) will be able to enjoy the beIN SPORTS CONNECT app on their Ultra/Ulti Box. For further enquiries, please WhatsApp "Get beIN" to our Customer Contact Center at 03-9543 3838.

What are the content available in the beIN SPORTS CONNECT app?
Customers can enjoy major European football leagues, over 3,000 hours of live tennis and other global sporting events LIVE and on-demand on the app. You may check out the complete list of competitions available on the app here: beIN SPORTS CONNECT | Live Leagues and Competitions | LaLiga, Serie A, Ligue

Can I stream on more than one device at the same time?
No, you can only stream the beIN SPORTS CONNECT app on one device at a time.

How many devices can I use to watch beIN SPORTS CONNECT?
You can have up to five (5) devices registered to your account at any given time. However, you can only stream from one (1) device at a time.

Can I download content for offline viewing?
Unfortunately, downloading of content is not a feature that is currently available.

Are subtitles or dubbing available for the content on beIN SPORTS CONNECT?
Unfortunately, subtitles and dubbing options are currently not available.

How can I subscribe to beIN SPORTS CONNECT via Astro?
The beIN SPORTS CONNECT app is not available as an add-to-bill option. Please visit www.product.astro.com.my/tv to sign up to one of our TV Packs with the Sports subscription.

Can I access the beIN SPORTS CONNECT app outside of Malaysia?
No, you will not be able to watch beIN SPORTS CONNECT content outside of Malaysia as the app is geo-blocked for each country.

How do I register for an Astro ID?
Download the beIN SPORTS CONNECT app > Select "Login with Astro"> Click "Do not have an Astro ID? Click here".

Can I update my email address/mobile number for my Astro ID?
Yes, please visit Astro's Self Service Portal via myastro.astro.com.my to update your email address or mobile number.

I have forgotten my password; what should I do?
Step 1: Click "Log in" and click "Forgot my password"
Step 2: Enter your email address and click "Submit"
Step 3: An email will be sent to your registered email address with further instructions on how to reset your password

How do I unlock a locked user account?

You may contact Astro's Customer Service by:

1. Submitting a feedback form here: https://support.astro.com.my/feedback-form
2. Reaching out to us via WhatsApp by typing "Hi" at 03-95433838 for assistance

The beIN SPORTS CONNECT app won't load after I pressed "cancel" when logging in; what do I do now?
Step 1: Close the "Astro ID Login" tab in your browser, then close your mobile app browser (Safari, Google Chrome, Mozilla Firefox etc).
Step 2: Close the beIN SPORTS CONNECT app on your mobile device.
Step 3 Reopen the beIN SPORTS CONNECT app and try to log in again.

Will my personal information be protected?
Yes, Astro is bounded by the PDPA act. All information received will be used in accordance with our Privacy Notice.

No, Ultra Box is only available for Entertainment Pack and above only.

Please ensure to put your box on standby mode to refresh the signal.

a. Using IVR
   ​1. Dial 03-95433838 and select you preferred language.
   2. Select Account Related.

   4. Select Refresh Smartcard.

b. Using MyAstro web
  
STEP 1
Go to https://myastro.astro.com.my/ in your web browser.

STEP 2
Keyin your Email / Mobile number and password. Then, press "LOG IN".
 
STEP 3
Click on TV pack.
 

STEP 4
Choose Main Room for the Primary Box; else choose Multiroom (If any).
 

STEP 5
Click on "Refresh" to refresh signal on your box. 

For Main Box      

For Multiroom

STEP 6
After tap the Refresh, below notification will be displayed as below.

For Main Box 

For Multiroom

c. Using My Astro App

STEP 1
Open My Astro App and click "Login".

 

STEP 2
Keyin your Email / Mobile number and password. Then, press "LOG IN".

 

STEP 3
Go to "Account".

 

STEP 4
Scroll down to "TV pack" and click on it.

 

STEP 5
Choose Main Room for the Main Box; else choose Multiroom (If any).

 

STEP 6
Tap on "Refresh" to refresh signal on your box. 

 

STEP 7
After tap the Refresh, below notification will be displayed as below.

 

Please note that your request to opt out has been processed, and payment for Disney+ Hotstar is not required. Your bill adjustment will be reflected in your next bill. 

Video On Demand is FREE* for all Astro customers with connected Astro boxes (Ultra Box, Ulti Box, HD-PVR &PVR boxes). Aside from our extensive library of more than 110,000 video, you can also enjoy blockbuster movies on a pay-per-view basis. 

‍Please note that your default pin is 0000 to make any purchases. 

‍*Entitlement is based on subscription package.

There will be no changes to your Netflix account when you move to a new address.

For app, you may go to "Manage' > "Support' section and  provide your feedback either through the feedback form or chat with us via WhatsApp at 03-9543 3838.

For web, you may go to "Support' menu and provide your feedback either through the feedback form or chat with us via WhatsApp at 03-9543 3838.

For Ultra and/or Ulti box, you may chat with us via WhatsApp at 03-9543 3838.

1. Ensure power cable  is connected tightly.

2. Try to use another power socket /  power source to eliminate faulty power sockets/power sources which  could cause the issue.

3. If the issue  persists, submit your feedback form for further assistance.

Starting 12 December 2023, users have to use their registered email address, mobile number or a social account (Facebook, Google or Apple) to log into any of Astro's digital platforms, including My Astro, Astro GO and Astro's official website. Usernames as an Astro ID is no longer available. This change was made to ensure details linked to your Astro account are always updated and to improve the overall user experience on our platforms.

STEP 1
On your remote, press the Home button and the Home Page will be displayed on your screen.



STEP 2
Navigate to Profile.



STEP 3
The Profile Selection Screen will be displayed.



STEP 4
Navigate to Edit Profile.



STEP 5
Choose a profile to edit.



STEP 6
Navigate to Delete Profile.



STEP 7
Click Confirm to delete your profile.



STEP 8
The deleted profile will be removed from the Profile Selection Screen.

Yes, you are entitled to a free Ultra/Ulti box with free standard installation upon signing up Astro Fibre with a new 24-month contract.

For customers with the Ultra or Ulti Box, you are required to return only the Astro box along with the Smart/SIM Card. There  is no requirement to return the remote control, power cables or satellite  dish/outdoor unit (ODU).

For customers on other Boxes, you are required to discard them (and their accompanying devices such as the Smart/SIM Card) only at registered collection centers for proper handling and management of e-waste in an environmentally sound manner. Click here to find a registered collection center near you.

If you are interested to upgrade your box, you can do so via Astro's retailers or online as follows:

I. Visit https://hub.astro.com.my/#5

II. Select `Box Upgrade` and log in with your Astro ID

III. Select the box you would like to upgrade

1. Ensure power cable is connected tightly.

2. Try to use another power socket / power source to eliminate faulty power sockets/ power sources which  could cause the issue.

3. If the issue  persists, submit your feedback form for further assistance.

STEP 1
On your Astro remote, press the HOME button and the home menu will be displayed on top of your screen.


STEP 2
Navigate to Settings.


STEP 3
Navigate to STB Diagnostics and press "OK".


STEP 4
Select General Diagnostics and press "OK".


STEP 5
General Diagnostics results will be displayed on the screen.
Scroll until observed the SW Download Status.

The default PIN is 0000. You may change your PIN to a secure one by doing this at Settings, under your Preferences, select PIN Management, enter your old PIN or default PIN and proceed to create a new PIN.

All Astro customers with Disney+ Hotstar bundle/Add-on will be moved to the Disney+ Hotstar Premium Plan, with no changes to their current subscription pricing starting 24 April 2024. The new Disney+ Hotstar Premium Plan includes 3 concurrent streams, 10 maximum device logins, maximum video quality up to 4K Ultra HD (compatible devices required), and streaming on phone, tablet, laptop and TV.

 

If you have questions about your Disney+ Hotstar plan, please contact Astro Customer Contact Centre at 03 9543 3838. Alternatively, please WhatsApp Astro at 03 9543 3838 and type DH Help for further assistance. 

We wish to advise you to make your payment before the following month's bill is generated in order to avoid interruption in your viewing experience. Please note that to reconnect your subscription, there will be a charge of up to RM20 (excl. gov tax) upon reconnection, except for Commercial & Hotel customers.

Find out more about the reconnection fee here.

 

STEP 1    

Press "HOME" button on your remote control.

STEP 2    

Navigate to Settings and press "OK".

STEP 3    

Navigate to Digital Audio and press "OK".

STEP 4    

Choose your preferred selection and press “OK”.

STEP 5    

Select Yes, continue and press "OK" to confirm on the changes.        

Otherwise, select No, go back to cancel.

STEP 1

On your remote, press the HOME button and the home menu will be displayed on top of your screen.

STEP 2

Navigate to Settings.

STEP 3

Navigate to TV Settings and press “OK”.

STEP 4

Navigate to your preferred selection and press “OK”.

STEP 5

Navigate to Save and press "OK" to confirm your selection.

Yes, existing Astro & Broadband customers within contract or out of contract can subscribe to Astro Fibre Bundle. The 24-month contract will be renewed.

However, your contract with Maxis/Allo needs to be terminated before signing up to this offer. An early cancellation fee applies if you are still within contract.

‍*Subject to Terms &Conditions of your contract

No, Astro GO is a free app for Astro customers. The content available on Astro GO will depend on the subscription pack that you are subscribed to.

If you do not have an Astro subscription, please click here to find out packages available.

 

Not to worry, our representative will be contacting you within 24 hours.

You would need your 10-digit account number and your email address.

Streaming app entitlement is dependent onthe TV Pack you are subscribed to, with some streaming apps available on Astroas an add-to-bill service. Please visit product.astro.com.my/apps to seeif you are entitled to your favourite streaming app once it is launched!

Each Astro customer is entitled up to 4 smart devices to be registered including mobile, laptops, tablets and Smart TV per household.

If you have maximised the registered device, you will be able to see the list of all your current registered devices on your mobile screen. Please remove any one device to allow the current Smart TV device to be included.

Do note that only 1 Smart TV device is allowed at any point in time.

New and existing Astro customers will enjoy rebates up to RM39/month for 24 months when they subscribe to selected Astro Fibre TV bundles and a FREE speed upgrade for all customers who subscribe within the promotion period.
 

Advance payment is only applicable to Astro TV pack purchases. If you subscribe to an Astro Fibre+TV bundle, only one month of your TV subscription fee (excluding tax) is required to be paid upon sign-up. The full tax amount and the first-month subscription fee for Astro Fibre will be paid on your first month's bill.

While this technology has its benefits, different devices at home have different reaction and response to changes in signal strength and quality, and it's almost impossible to predict if they will make good band choices due to the interaction between the devices and the Wifi router. Some smart home devices also recommend that band steering is not used due to various reasons such as needing a constant consistent connection, ability to only connect to a particular band, registration of the respective MAC address, etc..

Example:

As single SSID is used, the device may remain on a weak 5GHz network  instead of switching over to stronger 2.4GHz network.

Please upgrade the Ultra/Ulti Box software to enjoy Netflix on your Ultra/Ulti Box. To do this, please click on the Netflix app icon on the homepage or go to CH741 to prompt the software upgrade. Kindly click Install when the software upgrade prompt appears. This will take approximately 20 minutes and you would be able to launch Netflix on the Ultra/Ulti Box after that.

No, Astro & Broadband with Maxis/Allo comes in bundle packages only.

Standalone broadband subscription is only applicable to our Astro Fibre service.

You can track your ticket status by contacting us via WhatsApp or call us at 03-9543 3838.

The Multiroom (Smart TV) will mirror the subscription entitlement as per your primary subscription. However, NHK World, Radio, Sky News channels and 3rd party apps such as Netflix, Disney+ Hotstar are not available via the Multiroom (Smart TV).

Step 1: You request for a move. 

‍
Step 2: One of our agents will contact you within 24 hours to set an appointment if you’re using Self Service - Astro Self-Service Portal.

‍
Step 3: You will receive a reminder of your appointment an hour before your scheduled time.

‍
Step 4: The technician will dismantle your satellite dish.

If there is no satellite dish, customers should dismantle the modem, router, and decoder by themselves.

‍
Step 5: You will need to transport your device(s) to your new home.

‍
Step 6: The technician will reinstall your satellite dish, (including modems and routers for broadband customers) at your new home based on the schedule appointment.

‍

Note For IPTV Customers:

1. Upon relocation request, all exiting IPTV customers will be converted to our Astro & Broadband service. Customers can choose to have standard Astro service with satellite dish, or unicast Plug & Play without satellite dish.

2. If customers choose to have satellite dish, an additional RM150.00 will be charged for satellite installation. If customers choose to have unicast Plug & Play service, no satellite dish is required, hence no extra charge will be incurred.

Yes, you can switch to Astro Fibre and all the devices provisioned will be maintained (Fibre modem & WiFi router) with the new Astro Fibre subscription. However, your Astro TV package will be removed/terminated.

An early cancellation fee will be applied if you are still within the 24-month contract. Please refer to the Astro Fibre's cancellation details.

The Ultra Box is Astro's latest generation of 4K UHD enabled box with Cloud recording feature, redesigned new interface, and UHD resolution. Just connect the all-new Ultra Box to the internet and take control of your entertainment and explore over 110,000 videos that are waiting to be streamed, anytime. With the ability to record as many shows as you want simultaneously.

The new interface on Astro Ultra Box offers an enhanced viewing experience with a brand-new look and feel with features such as:

·        New Home Screen - Everything you see is yours

·        Discover VOD - Discover 110k videos, stream anytime, anywhere including in 4K UHD

·        Search - Search faster and easier

·        Play from Start - You missed the start? Just restart

·        Stop Here, Continue There - Stop on one screen and continue on another device

·        Multi-Screen - Stream seamlessly across any device

·        Cloud Recording - Record all the programmes you want at the same time

.       **Continuous viewing - Enable to continue watching your favorite shows during raining
 

Note: ** Except 4K UHD, Astro First and all radio channels

 

 

This exercise currently only affects person-to-person SMS with URL links. However, the blocking of SMS sent by businesses via short codes such as 6XXXX, 3XXXX, 2XXXX and 1XXXX will be implemented at a later phase. In response to this government initiative, Astro customers will no longer receive SMS bills effective 1 August 2023. This change will be carried out in phases.  

 

Please switch your preferred Bill Delivery Method using our self-service portals via My Astro Web or My Astro app. Please click here to download the app on your mobile device or login to My Astro Web.

This convenient option allows you to complete your registration without the need to provide hard copy documents physically to the sales agent. The identity verification process helps to secure your Account and protect it from unauthorised usage.

 Activate your Disney+ Hotstar access with your Astro subscription, using the steps below:

• Step 1 - Create- and verify your Astro ID at astro.com.my/astroID. If you already have an existing Astro ID, go to Step 2.

• Step 2 - Goto astro.com.my/Disney. Login with your Astro ID, activate with your mobile number and verify with a one time passcode (OTP) sent to your mobile number.

• Step 3 - Download the Disney+ Hotstar app or login via web, and sign in with the mobile number provided in Step 2. Start streaming!

This initiative is part of Astro’s “GO GREEN” journey, which was implemented to promote paperless billing and to play our part in protecting the environment. The objective of the Paper Bill Charge is to encourage our customers to opt for e-Billing as their preferred Bill Delivery Method, which is also a more convenient and efficient way to access and manage their bills. Hence, a fixed RM10.00 monthly charge will be applied to all existing and new Astro customers who opt for Paper Bills as their preferred bill delivery method.

STEP 1  

On your remote, press the HOME button.

STEP 2

Navigate to SETTINGS icon and press "OK".

‍

STEP 3  

Navigate to Manage Satellite Frequency and press “OK”.

STEP 4

Choose Test Satellite Frequency and press “OK”.

STEP 5  

Choose "Confirm" to continue Test Satellite Frequency and press “OK”.

‍

STEP 6  

Satellite Frequency Test progress screen will be displayed.

‍

STEP 7  

The test result will be displayed once completed.

STEP 1    

On your remote, press the HOME button and the home menu will be displayed on top of your screen.

STEP 2    

Navigate to Settings.

STEP 3    

Navigate to HDMI Audio and press "OK".

STEP 4  

Navigate to your preferred selection and press “OK”.

STEP 1    

Choose your language preferences for both Menu Language and Info Language. Then, press "OK".

STEP 2    

Select you box operating mode and press "OK".

STEP 3    

Select the resolution supports by your TV and press "OK".

STEP 4    

Press "OK" to proceed to the next screen.

STEP 5  

Please select the LNB type and press "OK".

STEP 6    

Select this as the Entry Point and press "OK" to confirm your selection.

STEP 7    

Signal reading results for Tuner 1 and Tuner 2 screen will be displayed. Then, press "OK" to proceed to next screen.

STEP 8    

Select Yes, continue and press "OK" to connect to Wi-Fi network.

STEP 9    

Please wait while the box scanning for the available Wi-Fi network.

STEP 10    

Select your Wi-Fi network and navigate to "Connect".

STEP 11    

Please enter the password to connect to your network and press "OK".

STEP 12    

You are successfully connected when this screen appears.

We are always updating the Multiroom (Smart TV) app to ensure our customers get to enjoy the best entertainment experience. We will keep you posted if you are able to enjoy more 4K UHD channels in the future!

You can add a new Netflix account to your bill through CH 741 or clicking the Netflix button on the remote control. Please enter the email address you would like to use for Netflix subscription and ensure the Billing partner is Astro.  

If you would like to transfer your existing Netflix Account to be charged under Astro bill, please follow the steps below:  

1. Cancel your existing subscription with Netflix  

1. Once the remaining duration of your existing subscription has ended, you may proceed to subscribe for Netflix via Astro bill  

1. To subscribe, go to CH 741 and enter the email address used for your previous subscription with Netflix  

1. Once successfully completed, all existing settings and watching history on your Netflix account will be brought over  

 

Customers with a Netflix Premium account are allowed to watch on up to 4 supported devices in 4K UHD and Netflix Spatial Audio. In addition, Netflix Premium subscribers are also allowed to download shows to watch offline on 6 devices at a time.

No, the Mesh WiFi add-on with Astro Fibre is only available as a subscription service and will not be tied to any device contract.

Please ensure you:  

a. Have your original identification card “MyKad” (Front & Back) with you (Malaysian).

b. Have your original Passport & Visa with you (Non-Malaysian).

c. Are in a brightly lit environment

No, you will not be able to manage your account with the Astro Fibre App. However, you may download the “MyAstro” app on your mobile device now to manage your Astro account in a fast and easy way.