签购与安装 Njoi | 签购与安装 Njoi。

Njoi

免费终身娱乐。

NJOI HD Box 包含免费的15多个电视频道和10+个广播频道,提供来自本地、国际、儿童、最新新闻和体育频道的各种娱乐!

Njoi

Astro 提供的免费卫星电视服务。终身收看娱乐,新闻,学习和资讯节目等。

 

Njoi

图片仅供参考。

免费观看15多个电视频道和10+个广播频道。


* 需遵守Astro条款和条件。

Njoi
 
❯ ❮
njoi
New Decoder
RM325.00

新的解码器,不包含卫星天线和电缆。您必须已安装 Astro/Njoi 卫星天线和电缆并正常运作。

包括安装。

njoi
New Decoder & Satellite Dish
RM415.00

新的解码器配有卫星天线和电缆。

包括安装。

 
 
 

全国范围内安装

 

签购

Njoi  Astro  UniFi  Maxis 

 

请输入您的全名(根据身份证)

姓名 (根据身份证)

请输入您的身份证/护照号码

身份证 / 护照

请输入您的手机号码

手机号码

请输入完整的安装地址

安装地址

请输入您的邮编
邮编
请输入您的城镇
城镇
请输入您的州
州

 

常问问题

在这里找到您要的答案。

 

为什么要在这里申请?

我们提供一站式服务为您申请Astro和Broadband。不必开车,排队和在销售柜台等候。 我们可以帮助您处理您的申请。


在这里申请需付多少费用?

我们不收取额外费用。 无需提供信用卡信息。 费用与您在销售柜台申请的费用相同。


申请程序如何?

首先,您可以在线申请,我们将在工作时间内立即与您联系。 通过WhatsApp/电子邮件/传真发送您的身份证-IC(马来西亚公民)/ 护照(外国人)的复印件给我们。 收到所有资料后,我们将立即处理您的申请。


申请程序有多快?

一旦收到您的完整资料,我们将在工作时间内立即处理您的申请。一旦您的申请获得批准,服务提供商的承包商将与您联系以进行安装预约。


为什么要同时申请 ASTRO 和宽频?

ASTRO 和宽频收费同时在一张账单,享受更大的节省和无忧的账单支付。 在24个月的合约期内,您可以每月以折扣价享受 Astro 和宽频。


有哪些电视配套可供选择?

Astro 提供多种电视配套,包括娱乐、体育、电影和儿童配套。您可以选择符合您观看需求的配套,并在适用情况下添加额外的串流应用服务。


我可以只订阅电视而不订阅宽频吗?

可以,您可以只订阅 Astro 电视配套而无需绑定宽频。不过,将 Astro 电视与光纤宽频绑定可享有更好的每月优惠,并且只需支付一张综合账单,更加方便。


我家需要多少宽频速度?

对于小型家庭以及轻度上网和串流使用者,100Mbps 通常已足够。较大家庭、游戏玩家或重度串流用户则可选择 500Mbps 或 1Gbps 配套,以获得更流畅的多设备使用体验。


是否有合约期限?

大多数 Astro 电视和光纤宽频配套都附带 24 个月合约期。如在合约期满前取消服务,可能会产生提前终止费用。


之后可以升级电视配套或宽频计划吗?

可以,您可在符合资格及覆盖范围的情况下随时升级电视配套或宽频速度。根据升级情况,可能需要重新计算合约期限。


我将如何收到我的账单?

您的每月账单将由 Astro 直接发出。您可通过电子邮件接收账单,或通过 Astro 账户在线查看。绑定配套用户将收到电视与宽频服务的综合账单。


有哪些付款方式?

付款方式包括网上银行、自动扣款、信用卡或 Astro 提供的其他认可付款渠道。我们的团队将在申请过程中为您提供协助。


如果服务中断怎么办?

如果您遇到任何服务中断问题,可联系 Astro 客户服务寻求技术协助。大多数情况下可远程解决,如有需要将安排技术人员上门处理。


我可以将 ASTRO 服务迁移到新地址吗?

可以,迁移服务需视新地址是否在服务覆盖范围内而定。根据您的配套,可能会产生迁移费用及合约调整。


申请时需要信用卡吗?

不需要,提交申请时无需提供信用卡资料。服务获批后,付款安排将由 Astro 直接处理。


我可以在电视配套中添加串流服务吗?

部分 Astro 电视配套可根据当前促销及服务情况添加串流服务等附加项目。可能需支付额外月费。


安装光纤时是否提供 WIFI 路由器?

是的,光纤安装时通常会提供 WiFi 路由器。路由器型号可能会根据所选宽频速度配套而有所不同。


申请前可以查询宽频覆盖范围吗?

可以,我们会在处理您的申请前确认您地址的服务覆盖范围,以确保该地区可安装宽频服务。


申请宽频需要准备哪些文件?

马来西亚公民需提供 MyKad 复印件。外籍人士则需在提交宽频申请时提供护照复印件。


申请后多久可以安装?

申请获批后,服务提供商通常会在 2 至 7 个工作日内联系您安排宽频安装预约。


宽频合约期限是多久?

大多数 Astro 宽频配套附带 24 个月合约期,从安装日期开始计算。如您搬迁,可能需要在新地址重新签订 24 个月合约。


我可以将宽频迁移到新地址吗?

可以,您可在新地址具备服务覆盖的情况下迁移宽频服务。合约期限可能会从新安装日期起重新计算 24 个月。


我可以要求更改安装位置或移动家中设备吗?

可以,您可申请在家中调整宽频设备位置。若属于非标准安装,可能会产生额外费用,并需在评估后直接支付给安装人员。


如果我已有宽频合约,可以转到 ASTRO 宽频吗?

可以,您可转用 Astro 宽频。为避免服务中断,建议在终止现有宽频合约前先开通新的宽频服务。


非标准安装是否需要额外费用?

标准安装在促销期间可能免费,但非标准安装(如设备迁移或复杂布线)可能会产生额外费用,并需直接支付给安装人员。


VIEW STB DIAGNOSTICS - ADVANCED DIAGNOSTICS (ULTRA BOX / ULTI BOX)

STEP 1  

On your remote, press the HOME button and the home menu will be displayed on top of your screen.

STEP 2    

Navigate to Settings.

STEP 3  

Navigate to STB Diagnostics and press "OK".

STEP 4    

Select Advanced Diagnostics and press "OK".

STEP 5  

Details information of Advanced Diagnostics screen will be displayed.

STEP 6    

Press down arrow on your remote to get more information.


HOW DO I SUBSCRIBE TO THE NEW PACKS?

You can subscribe to new packs via  

  • Online - astro.com.my  
  • WhatsApp GET ASTRO (for new customers) or SWITCH (for existing customers) to 03-9543 3838
  • Astro Customer Service Centres.


IS THERE A CANCELLATION FEE IF I TERMINATE MY SERVICE? WHAT WILL HAPPEN TO MY CURRENT BUNDLE PACK PROMOTION?

Should you choose to discontinue/terminate the Astro Fibre Bundle service before the expiry of the contract (24 months), you will be subjected to an early cancelation fee of RM100 x Remaining months of the contract period for your Broadband services and early cancellation fee of New Packs accordingly RM600 (prorated) for Ulti Box or RM1000 (prorated) for Ultra Box.

Any bundle package promotion will be removed, and you will no longer get to enjoy similar promotions upon reconnection.

All Astro Fibre devices provisioned (Fibre modem, WiFi router and Mesh) will need to be returned upon termination. Our team will schedule the collection of equipment after your Broadband services have been terminated.

If equipment is damaged, lost or cannot be retrieved, penalty fees will be applied (excluding Service Tax) accordingly.

  • RM500 for Fibre modem (Broadband Termination Unit)
  • RM200 for WiFi router (Residential Gateway)
  • RM200/unit for Mesh WiFi

 


HOW DO I CHECK MY CONTRACT INFORMATION?

To check your contract, please visit My Astro.


IS THERE A 12-MONTH OR 0-MONTH CONTRACT IF I SIGN UP ASTRO & BROADBAND?

No, Astro & Broadband only offers a 24-month contract period upon sign up.


HOW DO I PURCHASE ASTRO FIRST MOVIES/SERIES?

From Channels 480 (Astro First):

  1. ‍Go to channel 480
  2. Search for the Movie title or Series and press “OK” button from Astro remote control;
  3. Choose how to purchase via WhatsApp or SMS.
  4. Enter the Pin Code

Purchase via Whatsapp

  1. ‍Go to channel 480‍
  2. Whatsapp the “movie code” to 03-9543 3838 
  3. Enter your “smart card number” (this is available on the top right corner of your tv screen)‍
  4. Type “1” to confirm
  5. The reply will direct you to the entitlement channel accordingly

Purchase via SMS

  1. ‍Go to channel 480‍
  2. SMS the “movie code” to 32999 ‍
  3. The SMS confirmation reply will direct you to the entitlement channel accordingly

*SMS service is available for Maxis, Celcom, Digi and U Mobile only.

‍

From Beyond PVR On Demand interface:

  1. Press the “Home” button on the Astro remote control
  2. Select “On Demand” and press the “OK” button from the Astro remote control
  3. Scroll to “Store” and search for the Movies/series
  4. Select “Buy” and enter Pin Code. 

‍

From Ultra/Ulti On Demand interface:

  1. ‍Press the “Home” button on the Astro remote control 
  2. Scroll to the Store tab
  3. Scroll to “Astro First: New Releases” or “Astro First: Blockbusters” and search for the Movies
  4. Select “Rent” and enter Pin Code

‍

From Astro Go app (purchases only applicable for Android devices): 

  1. ‍Download the Astro Go app from the Google Play store.
  2. Create an ID and link your account / proceed to log in if you have linked your account
  3. Scroll to “Store” and search for “Astro First: New Releases” or “Astro First: Blockbusters”
  4. Select “Rent” and enter Pin Code

*The default pin code is 0000 if you have not pre-set it.


    I HAVE NOT ACTIVATED MY DISNEY+ HOTSTAR ACCESS; WILL I STILL BE CHARGED?

    Yes, please WhatsApp "DH Help


    WHAT IS THE SCENARIO THAT IS CLASSIFIED AS NON-STANDARD BROADBAND INSTALLATION?

    Non-standard Broadband installation covers the scenario where additional cables and drilling is required to complete your Astro & Broadband installation or by installing the cable in the walls/ceilings. There are additional fees applied for the additional requirements as follows:


    DOES THE PVR COME WITH A WARRANTY?

    The PVR comes with a 12 months warranty from the date of activation.


    NETWORK CONNECTION NOT AVAILABLE (NCNA) - HD ENABLED BOX

    STEP 1

    On your remote, press the “HOME” button and the home menu will  be displayed at the bottom of your screen.

    STEP 2

    Navigate to SETTINGS and press “OK”.

    STEP 3

    Navigate to STB  DIAGNOSTICS and press “OK”.

    ‍

    STEP 4

    Select the “Network” tab in the STB Diagnostics page.

    Please ensure the Tunes service multicast  status is Multicast Up.

    If the status is Multicast is Not Available, please reboot your box and router before verifying this status.

    If issue persists, please submit the issue in our Feedback Form and attach a picture of your Network tab of the STB Diagnostics for assistance.


    ARE THERE ANY CHANNELS THAT ARE NOT AVAILABLE TO ME AS PART OF ASTRO & BROADBAND?

    If you sign up Astro & Broadband with standard Ultra & Ulti box (DBB), all channels are available.  

    However, there are channels that will not be available with Ultra/Ulti Plug & Play Box which are NHK World (398).


    ERR-701- ISSUES LAUNCHING OR LOADING THE APP

    Please check your internet speed and connection status via internet connection test. If your internet is working fine and the issue persists, proceed to submit report via WhatsApp or Feedback Form.


    WHAT ARE THE DIFFERENT PAYMENT CHANNELS AVAILABLE?

    Astro customers can make payments via Auto-debit, WhatsApp,Astro Quick Pay and other authorised payment channels withoutsurcharge for the easiest and fastest way to pay their Astro bills.

    ‍Bill payments at selected petrolstations, convenience stores, retail/mobile shops, kiosks, and e-Wallets, may incur a surcharge of up to RM0.50 per transaction by the appointed collection agencies of RMS (Razer), ATX, MobilityOne and e-Pay.

    The surcharge is imposed by third-party payment collection partners for services rendered.‍

    You can refer to all our payment options below. Those marked with ‘*’ will be subject to a surcharge by appointed collection agencies.

    ‍

    A. HASSLE-FREE METHODS

    Auto-Debit:​
    Click here for step-by-stepinstructions on how to activate auto-debit payment via My Astro Portal.‍


    WhatsApp:

    1. Save Astro’s WhatsApp number 03-9543 3838 into your contacts and send “Hi”to us via WhatsApp.
    2. Follow the instructions in the menu to proceed with your payments.



    JomPAY:​
    Look for the JomPAY logo on your latest bill, log into your preferred online banking platform, and submit your payment details.
    • Biller Code: 9639 (unique to Astro only)
    • Ref-1: <10-digit Astro account number> (E.g. 08XXXXXXXX)


    B. ASTRO SELF-SERVICE METHODS​

    Astro Quick Pay​:

    1. Visit pay.astro.com.my.
    2. Just enter your 10-digit Astro Account Number and proceed with theinstructions that follow.
     

    My Astro Portal​:

    1. Login to My Astro Portal to conveniently make your payment online.
    2. Select ‘PAY BILL’ and proceed with the instructions that follow.
    3. You can also use this portal to check your billing and payment history.


    Channel 200​:

    1. Tune into CH200.
    2. Select 'My Account'.
    3. Click on 'Make Payment' and follow the instructions displayed on the screen.
    4. SMS the code shown on your TV to 33777.
    5. Wait for the SMS reply with an attached link to proceed with your payment.



    My Astro App​:

    1. Download My Astro app (available for FREE on both Google Play & Apple App Store).
    2. Register/Login/Link account and provide a valid email address and mobile number.
    3. Select 'My Account' on the menu bar to view your outstanding balance and click on 'Let’s Pay' to make your bill payments.
    4. You will receive a push notification in your message inbox verifying that your payment has been made, upon successful payment.



    C.BANKS​

    Maybank:

    • ATM
    • Online banking

    ‍Visit maybank2u.com.my for more information.


    Public Bank:

    • ATM
    • Cash Deposit Machine & Cheque Deposit
    • Online banking

    ‍Visit pbebank.com for moreinformation.


    Bank Simpanan Nasional:

    • ATM
    • Cash Deposit Machine
    • Online banking
    • SMS banking
    • BSN Ejen Bank Berdaftar (EBB)
    • Over-the-counter payments

    ‍Visit mybsn.com.my for more information.


    Agrobank:

    • ATM
    • Online banking
    • Over-the-counter payments

    ‍Visit agrobank.com.my for more information.
    ‍


    D. e-WALLETS

    A‍TX*
    Boost, GoPayz, KelantanPay, Zcity (GEM REWARD), SabahPay, Tapay, GoPay,MerchantTradeMoney, ToneGroup, Elinking, Mpay, Mcash, and other various smaller wallets.

    e-Pay*
    Touch n Go (TnG), Grab Pay, Shopee, BigPay, True Money



    ‍E. OTHER METHODS​‍

    ‍Associated Retailers​:

    RMS (Razer/ MOL)*
    7-Eleven, 99 Speedmart, Caring Pharmacy

    ATX*
    RedONE Shop, Mobile Money, Runcit Hero (telecommunication shops), Parcel Hub (courier shops), Kiosk, DHL

    Mobility One*
    Kedai D’mart, Happy Mart, Pasaraya Sakan, PusatKomuniti Desa (PKD), Aeon Big and various sundry shops‍

    e-Pay*
    Petrol stations (Petronas, Shell, BHP, Caltex, Petron), KK Mart, Mydin, MyNews, SenHeng, Hai-O, Giant, TF ValueMart, Billion, Big Pharmacy


    HOW MANY DEVICES CAN I ACCESS NETFLIX AT ONCE?

    Customers with a Netflix Premium account are allowed to watch on up to 4 supported devices in 4K UHD and Netflix Spatial Audio. In addition, Netflix Premium subscribers are also allowed to download shows to watch offline on 6 devices at a time.


    HOW DO I UPDATE FROM MY OLD SMART TV TO A NEW SMART TV DEVICE?

    i.Initiate the app on your new Smart TV device, key in the unique code on the TV to your mobile

    ii.You will see the list of devices on your mobile and choose the old device to be removed

    iii.Your new Smart TV device will be added


    I AM CURRENTLY SUBSCRIBED TO/IN CONTRACT WITH ASTRO & BROADBAND (MAXIS/ALLO), AM I ELIGIBLE TO SIGN UP FOR STANDALONE BROADBAND WITH MAXIS/ALLO?

    No, Astro & Broadband with Maxis/Allo comes in bundle packages only.

    Standalone broadband subscription is only applicable to our Astro Fibre service.


    CAN I GET PVR BOX?

    We have discontinued offering the PVR box to our customers. You may opt to take up our latest 4K UHD supported Ultra Box instead. For more information, visit https://product.astro.com.my/box.

    Alternatively, you may reach out to us at 03-7481 8000 for further enquiries or to sign up for the Ultra Box.


    HOW DO I KNOW WHICH TIER I'M IN?

    Your Astro Rewards tier is based on how long you've continuously been an Active Astro Pay TV customer:

    • Magenta: 0 - 2 years
    • Silver: >2 - 9 years
    • Gold: >9 - 15 years
    • Diamond: >15+ years

    The rewards you will receive depends on which tier you're in. Rewards are cumulative: If you're in Diamond tier, you will be able to enjoy all the benefits from Magenta, Silver, and Gold tiers.

    If you cancel your Astro Pay TV services but resubscribe at a later date, your duration (year) with us will reset to zero and restart according to your new activation date. Your Astro Rewards tier will reset to Magenta.


    I HAVE TERMINATED THE MESH WIFI SUBSCRIPTION BUT I'VE FAILED TO RETURN THE DEVICE. IS THERE A PENALTY FEE APPLIES?

    Yes, penalty fee of RM200/Mesh WiFi will be imposed if customer fails to return the device(s). The courier company would make two attempts to retrieve the Mesh WiFi unit within a period of 30 days, failing which the penalty would be imposed.

     


    SLOW INTERNET CONNECTION - TIME

    Slow browsing using LAN cable

    Looks like there is something wrong with your service connection.

    Please run the Speed Test and attach the picture or screenshot of the speed test in the Feedback Form below, in order for us to provide further assistances.

    Click here for Speed Test guideline.

     

    Quick Info
    A Speedtest is a service that provides free analysis of Internet access parameters, such as connection data rate.


    Slow browsing using Wi-Fi

    1. Router Positioning

    Most people underestimate the importance of picking a good spot for a Wi-Fi router. Even a small shift in positioning could end up being the difference between day and night.


    i) High vs. Low

    Put the router as high up as possible to extend the broadcasting range of the radio waves. This also helps clear the router of possible  interferences.


    ii) Concrete & Metals

    Make sure your router isn't blocked by any other objects, especially devices that are electronic. Also, avoid placing your router in your basement  as this area is usually enclosed by a lot of concrete, which can be almost  impossible for Wi-Fi signals to penetrate.


    iii) Distance to Router

    The further away from your router you get, the weaker the Wi-Fi signal. Therefore, the best option is to place your router as close to your devices as possible, but this is only practical if you have one main area where you tend to use your devices.

    Otherwise, you should place your router near the center of your home. After all, Wi-Fi broadcasts in 360 degrees, so it doesn't make sense to put  it at one end of the house.


     

    2. Wireless Interference & Noise

    You've probably never noticed but there  are wireless signals all around you wherever you go and they're passing  through you all the time. From where? Electronic devices, Wi-Fi routers, satellites, cell towers, and more.

    Although Wi-Fi is supposed to be on a different frequency than most of these devices, the amount of radio noise can still cause interference. Some common causes of interference include:

    i) Microwaves

    ii) Bluetooth Devices

    iii) Cordless Phone

     

    3. Surrounding Wi-Fi signals

    A truth of the modern world is that every household has their own Wi-Fi network, which can cause issues with channel overlap. This can be  somewhat problematic in a townhouse, but is especially problematic in housing complexes and apartments where there can be many routers within close proximity.

    Which is why it's important that you pick a good channel in your router settings. Modern routers can choose channels for you automatically,  but sometimes it's better to investigate and find the best channel yourself.

     

    4. Usage

    More likely, however, is that the people on your network such as friends, roommates, or family members are participating in bandwidth-heavy activities like gaming and streaming Ultrabox/ Netflix.

    Fortunately, if this is the case, you can prioritize your own network  traffic by enabling Quality of Service in your router settings.

    If the problem persists, please run a Ping Test, Traceroute Test and attach the picture or screenshot of both test results in the Feedback Form, in order for us to provide further assistances.

    Please make sure to attach the required screenshot(s) in ONE file (i.e. Microsoft Word document, PDF, Image file) before submitting the form.

     

    Quick Info
    A Speedtest is a service that provides free analysis of Internet access parameters, such as connection data rate.
    A Ping Test shows how long it takes for packets to reach host.
    A Traceroute Test traces the route of packets to destination host from our  server.


    HOW CAN I GET THE MESH WIFI DEVICES WITH ASTRO FIBRE?

    Mesh WiFi devices are available as an add-on subscription from RM10/month across all Astro Fibre speeds. You may subscribe to a maximum of 5 units of Mesh WiFi per Astro Fibre subscription. 

    You can contact Astro's Contact Centre (03 - 9543 1543) to subscribe to the Mesh WiFi.


    INTERNET INTERMITTENT OR FREQUENT DISCONNECTION - MAXIS

    Intermittent internet connection using LAN cable

    Looks like there is something wrong with your service connection.

    Please run a Ping Test, Traceroute Test and attach the picture or screenshot of both test results in the Feedback Form below, in order for us to provide further assistances.

    Please make sure to attach the required  screenshot(s) in ONE file (i.e. Microsoft Word document, PDF, Image file) before submitting the form.

    Quick Info

    A Ping Test shows how long it takes for packets to reach host.

    A Traceroute Test traces the route of packets to destination host from our server.

    Intermittent  internet connection using Wi-Fi

    1. Router Positioning

    Most people underestimate the importance of picking a good spot for a Wi-Fi router. Even a small shift in positioning could end up being the difference between day and night.

    i) High vs. Low

    Put the router as high up as possible to extend the broadcasting range of the radio waves. This also helps clear the  router of possible interferences.

    ii) Concrete & Metals

    Make sure your router isn't blocked by  any other objects, especially devices that are electronic. Also, avoid  placing your router in your basement as this area is usually enclosed by a  lot of concrete, which can be almost impossible for Wi-Fi signals to penetrate.

    iii) Distance to Router

    The further away from your router you  get, the weaker the Wi-Fi signal. Therefore, the best option is to place your  router as close to your devices as possible, but this is only practical if  you have one main area where you tend to use your devices.

    Otherwise, you should place your router near the center of your home. After all, Wi-Fi broadcasts in 360 degrees, so it doesn't make sense to put  it at one end of the house.

    2.  Wireless Interference & Noise

    You've probably never noticed but there are wireless signals all around you wherever you go and  they're passing through you all the time. From where? Electronic devices, Wi-Fi routers, satellites, cell towers, and more.

    Although Wi-Fi is supposed to be on a different frequency than most of these devices, the amount of radio noise can still cause interference. Some common causes of interference include:

    i) Microwaves

    ii) Bluetooth Devices

    iii) Cordless Phone

     

    3.  Surrounding Wi-Fi signals

    A truth of the modern world is that every  household has their own Wi-Fi network, which can cause issues with channel overlap. This can be somewhat problematic in a townhouse, but is especially problematic in housing complexes and apartments where there can be many routers within close proximity.

    Which is why it's important that you pick a good channel in your  router settings. Modern routers can choose channels for you automatically,  but sometimes it's better to investigate and find the best channel yourself.


    4. Usage

    More likely, however, is that the people on your network such as friends, roommates, or family members are participating in bandwidth-heavy activities like gaming and streaming Ultrabox/Netflix.

    Fortunately, if this is the case, you can prioritize your own network traffic by enabling Quality of Service in your router settings.

    If the problem  persists, please run a Ping Test, Traceroute Test and attach the picture or screenshot of both test results in the Feedback Form below, in order for us to provide further assistances.

    Please make sure to attach the required  screenshot(s) in ONE file (i.e. Microsoft Word document, PDF, Image file) before submitting the form.

    Quick  Info

    A Speedtest is a service that provides free analysis of Internet access  parameters, such as connection data rate.

    A Ping Test shows how long it takes for packets to reach host.

    A Traceroute Test traces the route of packets to destination host from our server.


    WHAT ARE THE DIFFERENCES BETWEEN 2.4GHZ AND 5GHZ FREQUENCY BANDS?

    In general, these two bands can be differentiated with these parameters: Coverage, Channel Interference and Speed.

    2.4GHz gives better coverage but lower speeds, while 5GHz provides faster internet but covers a smaller area.


    LNB SETUP - ULTRA BOX / ULTI BOX

    STEP 1

    On your remote, press the HOME button and the home menu will be displayed on top of your screen.

    STEP 2

    Navigate to Settings.

    STEP 3

    Navigate to Satellite Settings and press “OK”.

    STEP 4

    Navigate to LNB Setup and press “OK”.

    STEP 5

    Tuner Settings screen will be displayed accordingly.

    STEP 6

    Select LNB Type connected to your box.

    Ultra Box available selection
    Ulti Box available selection

    STEP 7

    Navigate to Next and press "OK" to confirm your selection.

    STEP 8

    Select this as the Entry Point and press "OK"  to confirm your selection.

    STEP 9

    Navigate to Next and press "OK" to confirm your selection.

    STEP 10

    Signal reading results for Tuner 1 screen will be displayed accordingly.

    Press right to navigate to Tuner 2.

    STEP 11

    Signal reading results screen for Tuner 2 will be displayed.

    Then navigate to Finish and press "OK" to complete the setup.

    Type image caption here (optional)


    PIXELATION OR DISTORTION PICTURE - HD ENABLED BOX

    You can proceed with below troubleshooting if the weather is good. Ortherwise, you may try again later.

    STEP 1
    On your remote, press the “HOME” button and the home menu will be displayed at the bottom of your screen.


    STEP 2
    Navigate to SETTINGS and press “OK”.


    STEP 3
    Navigate to STB DIAGNOSTICS and press “OK”.


    STEP 4
    Refer to the signal strength % shown on the top left of your screen.
    If it is 65% or higher, please go to WhatsApp to receive further help.
    If it is below 65%, please go to STEP 5.


    STEP 5
    Switch off the power for your box and make sure that the adapter’s power light is off.


    STEP 6
    Unscrew the satellite cable from the box and pull it out.


    STEP 7
    Plug the satellite cable back into the box and screw it back securely.


    STEP 8
    Switch on the power for your box and make sure that the adapter’s power light is on.
    Please wait for 5 minutes.


    STEP 9
    Turn on your box. You should no longer be experiencing this issue.
    If issue persist, please attach a picture of your General tab of the STB Diagnostics for assistance.

    Centralized Dish
     If issue persist under a centralised satellite dish, please refer to your respective Building Management before contacting our agents.


    HOW ARE THE PRORATED CHARGES FOR SERVICE TAX CALCULATED?

    Service Tax is charged based on the date the service is rendered. For services rendered on or after 1st March 2024, the Service Tax rate would be at 8% whilst for services enjoyed before 1st March 2024, the Service Tax rate would be 6%.
     


    WHAT IS THE TIMELINE FOR MY REFUND AMOUNT TO BE REMITTED INTO MY BANK ACCOUNT?

    Refund process required 5 working days by Astro and additional 3 - 7 working days required subject to the respective processing banks.


    IF CUSTOMERS HAVE MULTIPLE ASTRO ACCOUNTS, WILL THEY BE CHARGED PAPER BILL FEE FOR EVERY ACCOUNT?

    Yes, customers will be charged a fixed Paper Bill Fee of RM10.00 per bill every month for each account.


    WHAT ARE THE MINIMUM SPECIFICATIONS OF DEVICES (LAPTOP AND MOBILE PHONE) THAT I SHOULD USE TO ENJOY 500 AND 800MBPS SPEED?

    1. For WiFi connection:
      • For Internet speeds up to 300Mbps, the user needs to have minimum WiFi 802.11n (5GHz) capabilities
      • For Internet speeds up to 500Mbps, the user needs to have minimum WiFi 802.11ac (5GHz) capabilities
      • For Internet speeds up to 800Mbps, the user needs to have minimum WiFi 802.11ax (5GHz) capabilities
    2. ​For Wired connection:
      • The users need to use Cat5e Network cable or better and have their device equipped with 1Gbit Network Interface Card (NIC)
    3. A summary of the minimum specifications for devices as tabulated below:
     
    1. Number of WiFi antennas in the client device
    2. Distance and WiFi signal strength between client device and RGW/Mesh AP
    3. Overall WiFi signal congestion/pollution in area
    4. Total number of devices connected to the RGW/Mesh AP


    Remarks: As a note, even meeting those minimum requirements, it is not a guarantee that devices connected over WiFi will be able to take advantage of the maximum subscribed speeds due to one or more of the following:
    • Distance from the RGW/Mesh AP
    • Client's Wi-Fi hardware specifications/capabilities
    • Overall Wi-Fi signal quality in the area


    WILL MY CREDIT CARD BE ACCEPTED FOR PAYMENT?

    Yes. You can make payment using your credit card via My Astro Portal:

    - For One-time payment: All Master/Visa 3D secured debit/credit cards for one-time payment issued by banks in Malaysia

    - For Auto-Debit: All Master/Visa/AMEX debit/credit cards issued by banks in Malaysia

     


    CAN I STILL MOVE IF I HAVE AN OUTSTANDING BALANCE ON MY ACCOUNT?

    Of course! Please ensure your account is active when requesting for a move.


    WHAT IS ASTRO CHANNEL 200 AND WHAT CAN I DO THERE?

    Astro Channel 200 is a self-service portal that helps you upgrade your packages and purchase add-ons instantly.


    HOW DO I CHECK WHAT MY ASTRO SUBSCRIPTION PLAN IS?

    Tap on the "Account' screen on the navigation bar and scroll to the "Subscription' section. Tap on "TV Pack' to view your pack, box, multiroom, and Astro GO information.


    WILL I NO LONGER RECEIVE ANY SMS FROM ASTRO?

    Currently, this change affects SMS bills only. Other SMSs such as (but not limited to) bill reminders, payment notifications, promotional SMSs or technical appointment reminders will still be sent to you if applicable.


    HOW DO I SET UP A MESH WIFI NETWORK?

    To set up a Mesh WiFi network around your house, the Mesh unit will need to be paired with the WiFi router. Steps to pair these two devices are as follows:

    i. Place the Mesh unit close to the WiFi router (within 2 meters) and power it on

    ii. After the Mesh unit starts up, press and hold the WPS buttons of the Mesh unit and the WiFi router for 3 - 5 seconds in turn within 2 minutes

    iii. After the WLAN and Internet indicators of the Mesh turns steady blue, the Mesh is connected to the Internet

    iv. Move the Mesh to the desired place where you need to expand WiFi and power it on. After the Internet indicator turns steady blue, WiFi is expanded successfully.

     


    SATELLITE DIAGNOSTICS - ULTRA BOX / ULTI BOX

    STEP 1    

    On your remote, press the HOME button and the home menu will be displayed on top of your screen.

    STEP 2    

    Navigate to Settings.

    STEP 3  

    Navigate to Satellite Settings and press "OK".

    STEP 4  

    Select Diagnostics and press "OK".

    STEP 5    

    Signal reading on Tuner 1 will be displayed. Navigate to right arrow for next step.

    STEP 6  

    Signal reading on Tuner 2 will be displayed. Navigate to "Done" and press "OK" to complete the diagnostics.

     


    I ALREADY HAVE THE ULTI BOX. HOW DO I USE ALL THE NEW FEATURES?

    Visit https://product.astro.com.my/box or check out our user guide for a quick and easy way to get started!

     


    UPDATE SATELLITE FREQUENCY - ULTRA / ULTI BOX

    STEP 1  

    On your remote, press the HOME button.

    STEP 2  

    Navigate to SETTINGS  icon and press "OK".

    ‍

    STEP 3    

    Navigate to Manage Satellite Frequency and press “OK”.

    ‍

    STEP 4  

    Choose to Update Satellite Frequency and press “OK”.

    ‍

    STEP 5    

    Choose "Confirm" to continue Satellite Frequency Update and press “OK”.

    ‍

    STEP 6  

    Satellite Frequency Update progress screen will be displayed.    

    The updates will take approximately 20 minutes.

    STEP 7

    The status will be displayed once update is complete.    


    I HAVE SUFFICIENT FUNDS IN MY ACCOUNT. WHY IS MY DEBIT CARD PAYMENT UNSUCCESSFUL?

    Please contact your issuing bank to enable card-not-present (CNP) transactions. This security measure helps us to protect your card information from being misused in fraudulent transactions.


    WILL I STILL BE CHARGED IF THE MOVE IS DELAYED?

    Your bill will be waived upon request.


    CHECK FUTURE RECORDING - HD ENABLED BOX

    STEP 1    

    Press "HOME" button on your remote control.

    STEP 2    

    Navigate to My TV and press "OK".

    STEP 3  

    Navigate to Bookings and press "OK".

    STEP 4    

    Your list of your booking programs will  be displayed.


    CAN 3RD PARTY REQUEST FOR A REFUND?

    Refund can only be made by the registered Astro account holders.

    However, if you would like to request refunds on behalf of the account holder, you may do so by providing the supporting documents (e.g.: authorization  letter, death certificate, 3rd party NRIC copy).


    I AM SUBSCRIBING TO ASTRO FIBRE BUNDLE; CAN I SWITCH AND SIGN UP FOR ASTRO FIBRE?

    Yes, you can switch to Astro Fibre and all the devices provisioned will be maintained (Fibre modem & WiFi router) with the new Astro Fibre subscription. However, your Astro TV package will be removed/terminated.

    An early cancellation fee will be applied if you are still within the 24-month contract. Please refer to the Astro Fibre's cancellation details.


    ARE MY ASTRO REWARDS TRANSFERRABLE?

    No, your rewards cannot be transferred to another person or exchanged for cash.


    I DO NOT HAVE ENOUGH DATA TO STREAM DISNEY+ HOTSTAR SHOWS AT HOME/ON MOBILE; WHAT CAN I DO TO FIX THIS?

    You can add on Astro Fibre, our own internet service to your existing TV Pack for even more value and savings. Please click here to learn more about Astro Fibre.


    WHO CAN I CONTACT FOR MORE INFORMATION ON THE NEW RATE SERVICE TAX IMPLEMENTATION?

    Call our contact centre 03-9543 3838 or visit us at astro.com.my.


    MY PAYMENT HAS FAILED, WHAT DO I DO NOW?

    You may call Astro's Contact Centre at 03-9543 3838 or wait for an Astro representative to be in contact with you within 2 working days to assist you with your order.


    WILL I BE CHARGED SWITCHING FEES IF I REMOVED ANY ADD-ON CONTENT OR SERVICES IN THE NEW PACKS?

    For customers subscribed to our New Astro Packs (for example: Primary, Entertainment or Sports Packs), you will be charged a one-off switching fee of RM10 (excl. govt tax) if you decide to switch to another ala-carte add-on with a lower fee. For example, removing Korean add-on (RM9.99/month) and purchasing Horror add-on (RM5.99/month) will incur a RM10 (excl. govt tax) switching fee to your account. 

     

    For customers subscribed to our Old Astro Packs (for example: Super or Dynasty Packs), there will be a one-off switching fee of RM10 (excl. govt tax) if you decide to switch to another ala-carte add-on with a lower or same fee. For example, removing Korean add-on (RM9.99/month) and purchasing Horror add-on (RM5.99/month) OR Kids add-on (RM9.99/month) will incur a RM10 (excl. govt tax) switching fee to your account. 

     


    WHAT IS THE PROCEDURE FOR TRANSFER OF EQUIPMENT OWNERSHIP?

    Please follow the steps below:

    Step 1: Fill in Transfer of Equipment Ownership Form (Part A & Part B)

    Step 2: Provide an Undertaking Letter if current account holder deceased or un-contactable. (Note: Copy of death certificate is required if account holder deceased).

    Step 3: Provide a copy of new applicant NRIC for Malaysian or copy of passport for non-Malaysian or copy of IMM13 Pass with at least 6 months validity for Refugee. (Note: ASTRO name should be displayed on the top left corner on both sides of the identity card copy).

    Step 4: A full payment to be made on any outstanding balance for all related accounts (if any).

    Step 5: Submit all documents via feedback form .

    Step 6: Customer will expect a call from our validation team (Note: Turnaround time for transfer of equipment ownership is 3-5 working days upon receiving all complete documentation).

     

    Note:

    1. There might be a loss of transmission during the processing of transfer equipment ownership, split or merge of equipment.

    2. Recorded program will be removed for PVR user.

    3. A full payment to be made on any outstanding balance for all related accounts.

    4. New account holder agreed to continue the remaining contract from previous owner account (if any).

    5. Auto debit will be voided upon acknowledgment of transfer equipment ownership (if any).


    Additional requirement for New Owner

    Capping of applicant age is 21

    Malaysians aged < 26 years old and Non-Malaysian - requires copy of utility bill (Phone, Internet, Water or Electricity)


    CHANGE AUDIO DELAY - ULTRA BOX / ULTI BOX

    STEP 1

    On your remote, press the HOME button and the home menu will be displayed on top of your screen.

    STEP 2

    Navigate to SETTINGS.

    STEP 3

    Navigate to Audio Delay and press "OK".

    STEP 4

    Navigate to your preferred selection and press “OK”.


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