For Astro Ultra and Ulti Box customers

• No action is required.
• The new Disney+ app will be made available automatically on your Astro Box from 7 October 2026.
• You can sign in using the same email address or mobile number associated with your existing Disney+ account to start streaming.

For customers who watch on personal devices (e.g. mobile phones, tablets or Smart TVs)

• Download the new Disney+ app to continue streaming Disney+.
• You can sign in using the same email address or mobile number associated with your existing Disney+ account to start streaming.
• The current Disney+ app will remain available until 4 November 2026, giving customers time to make the switch.
• Samsung and LG Smart TV users are encouraged to download the new app before 20 October 2026.

You can get your TIN from the

MyTax Portal

or visit the nearest IRBM branch.

Yes, a third party is allowed to make the advance payment on your behalf. In the case of refund, the amount will be returned to the owner of the third-party account (source of payment).

SST of 6% and 8% will be applied accordingly to your bundle services:

1. 8% SST to Astro TV Pack
2. 6% SST to Astro Fibre

There are 2 methods of setting maturity ratings restriction on Netflix:

Method 1 – Create a Kids Profile in Netflix App on Ultra/Ulti Box

1. On the Netflix home menu, select “Switch Profile”

1. Select Add Profile. 

1. Name the profile.

1. Select Kids. Kids profiles have a logo 'Kids' on the profile icon so they are easy to identify. 

1. Select Continue. The new profile will show on the list of profiles on your account.

Method 2 – Manually set Viewing Restrictions for each profile

1. Go to https://www.netflix.com/profiles/manage

1. Select a Profile.

1. Under Maturity Settings, select Edit.

1. Enter your Netflix password.

1. You may select the desired Maturity Rating settings or add a particular title restrictions for the profile.

1. Select Save.

For more information kindly visit:

• https://help.netflix.com/en/node/114275

• https://help.netflix.com/en/node/114276

Yes, effective 1st March 2025, your Astro subscription packs that are bundled with Netflix will have a price increase:

• Netflix Standard: An increase of RM4.50 (before tax) monthly will be applied.
• Netflix Premium: An increase of RM7.28 (before tax) monthly will be applied.
• Netflix Premium (Astro one Epic): An increase of RM2.78 (before tax) monthly will be applied.

Astro Multiroom service mirrors all content from your primary subscription, except selected Special Interest and pay-per-view channels such as Astro First/Best movies.

For customers with Multiroom box, the Plug & Play setup with Astro Broadband will not have access to NHK World. The Plug & Play setup without Astro Broadband will not have access to NHK World.

You will be able to enjoy all the content on WeTV via your Ultra/Ulti Box,

wetv.vip

and the WeTV mobile app immediately upon successful purchase from the Astro website. Please ensure that the mobile number used to log in to the app is the same one used to purchase your WeTV VIP subscription.

Moving forward, all customers on any Bundle which includes Movies Pack, those with the Movies Add‑On, customers subscribed to the HBO Pack Add‑On, as well as customers on the Astro One Epic Pack who wish to continue enjoying HBO content can subscribe to the HBO Max app as an ala carte add‑on via Astro from RM24.90/month.

You may cancel your iQIYI subscription in the app by following these steps:
Step 1: Go to Home Page
Step 2: Click on "VIP subscription"
Step 3: Click on "Manage VIP subscription" (Gear icon)
Step 4: Click on "Cancel VIP subscription"

Yes, customers will be charged a fixed Paper Bill Fee of RM10.00 per bill every month for each account.

For Astro Ultra Box or Ulti Boxes, you will be able to see an itemised charge called "Box Fee” in your Astro bill.

Service Tax will not be imposed on any CSR projects accounts. Any tax payable will be borne by Astro.

When Band Steering is enabled, only one SSID network name with one password is available. Example:

i. SSID: SSID, Password: 12345678

Yes, this is a one-time approval, and you do not need to submit your application every month.

Want to return your Ultra or Ulti Plug & Play Box? It's simple and free!

Here's what you can do with your unused Ultra/Ulti Plug & Play Box:

1. Return your device to us via Arranged Pick-up:

Step 1: Please call Astro's Contact Centre at 03-9543 3838 to schedule an arranged pick-up by one of our courier partners.

Step 2: Just sit back and relax! A courier agent will come to your doorstep to retrieve the devices.

The Multiroom (Smart TV) subscription doesn't come with any contract.

No additional fees will be charged upon your relocation. However, you are required to notify Astro of your move. Please refer to Astro's General T&Cs for more information.

Streaming app entitlement is dependent on the TV Pack you are subscribed to, with some streaming apps available on Astro as an add-to-bill service. Please visit product.astro.com.my/apps to see if you are entitled to your favourite streaming app once it is launched!

Band Steering is a functionality that our WiFi router (Huawei K562E) has that intelligently connects devices to its WiFi to the best frequency bands available based on usage, speed and coverage by using only one same SSID for both 2.4GHz and 5GHz band.

Further details on pricing, billing and availability will be confirmed in coming months. Look out for more details and register your interest via https://astro.com.my/Netflix

My Astro is an easy-to-use, free mobile phone app and responsive web portal that helps Astro customers to manage their Astro accounts. My Astro app allows customers to manage their accounts, pay bills, and get any support they need. In addition, customers can find and purchase the latest shows to be viewed on their Astro Box or on Astro GO. Customers can also receive news about Astro's latest products and content offerings.

Download My Astro app or visit the My Astro website.

You may contact Astro's Contact Centre (03 - 9543 1543) to process the cancellation.

The Mesh WiFi device(s) needs to be returned upon service termination via an arranged pick-up by our installers.

Service Tax is charged based on the date the service is rendered. For services rendered on or after 1st March 2024, the Service Tax rate would be at 8% whilst for services enjoyed before 1st March 2024, the Service Tax rate would be 6%.

No, you will not be able to watch beIN SPORTS CONNECT content outside of Malaysia as the app is geo-blocked for each country.

Astro introduces the new Ulti Box with a redesigned new interface, Cloud recording feature, enhanced search capabilities and more. Just connect the all new Ulti Box to the Internet and take control of your entertainment and stream up to 100,000 videos on demand, anytime.

The features of the new Ulti Box include:

· New Home Screen -Everything you see is yours

· Discover Video on Demand (VOD) - Discover 100,000 videos, stream anytime, anywhere

· Search - Search for your favorite show or video faster and easier

· Play from Start - Missed the start of the show? Just restart.

· Stop Here, Continue There -Stop on one screen and continue on another device

· Multi-Screen - Stream seamlessly across any device

· Cloud Recording - Record all the programmers you want at the same time

. **Continuous viewing - Enable to continue watching your favorite shows during raining.

We recommend an Internet speed of 10Mbps and above for optimal access to cloud recording, streaming on demand videos and search functions.

Note: ** Except 4K UHD, Astro First and all radio channels

Astro does not provide installment plan facilities. You are advised to pay your charges before the due date, as per your monthly bill statement.

Please submit the feedback form and ensure the required document is attached for our review.

Effective from the bill date 9th July 2024 onwards, the Service Tax for the Broadband Bundle/Fibre Bundle will be streamlined at a rate of 6%. The prorated adjustment for your Pay TV subscription will be calculated based on 6% service tax rate on your next bill, following your current subscription's tax rate.

Youou may visit and follow the steps shown in https://biz.astro.com.my/home-resources/astrobiz-selfcare-user-guide to create you Astro ID.

If you receive this error message while activating Astro Smart TV, please follow the steps below:

1. Ensure that you have entered the sign-in code exactly as displayed on your TV screen.

• The code must be exactly 8 characters long.
• Do not enter fewer or more than 8 characters.

2. Check the code carefully before submitting.

• The activation code can be entered in uppercase or lowercase.
• The code will be accepted with or without dashes (-), as long as the characters entered are correct.

3. If the issue persists

• Refresh the activation screen on your Smart TV to generate a new code and try again.

If you are still having issues, proceed to submit report via WhatsApp or Feedback Form.
This will help our support team investigate and assist you further.

Yes, you can return the Astro Box & Smart Card/SIM Card even after being charged for the box fee. After successfully returning the box, Astro will proceed to refund the box fee within 30 days from the confirmation date of the returned items to our Astro warehouse.

Your Astro Rewards tier is based on how long you've continuously been an Active Astro Pay TV customer:

• Magenta: 0 - 2 years
• Silver: >2 - 9 years
• Gold: >9 - 15 years
• Diamond: >15+ years

The rewards you will receive depends on which tier you're in. Rewards are cumulative: If you're in Diamond tier, you will be able to enjoy all the benefits from Magenta, Silver, and Gold tiers.

You can check the tier you are entitled to via the My Astro app. Here's how:

1. Download the My Astro app
2. Login using your Astro ID
3. Go to Rewards
4. You can see your tier at the top of the page. Tap on it to see more info

If you cancel your Astro Pay TV services but resubscribe at a later date, your duration (year) with us will reset to zero and restart according to your new activation date. Your Astro Rewards tier will reset to Magenta.

If you have more than one card registered for OTP payments, you will be asked to select the specific card to be used for that specific transaction.

Yes. Charges for your Disney+ subscription will begin once the subscription has been successfully added to your Astro account.