签购与安装 Njoi | 签购与安装 Njoi @ Odd 5 Hjn。

Njoi

免费终身娱乐。

NJOI HD Box 包含免费的15多个电视频道和10+个广播频道,提供来自本地、国际、儿童、最新新闻和体育频道的各种娱乐!

Njoi

Astro 提供的免费卫星电视服务。终身收看娱乐,新闻,学习和资讯节目等。

 

Njoi

图片仅供参考。

免费观看15多个电视频道和10+个广播频道。


* 需遵守Astro条款和条件。

Njoi
 
❯ ❮
njoi
New Decoder
RM325.00

新的解码器,不包含卫星天线和电缆。您必须已安装 Astro/Njoi 卫星天线和电缆并正常运作。

包括安装。

njoi
New Decoder & Satellite Dish
RM415.00

新的解码器配有卫星天线和电缆。

包括安装。

 
 
 

全国范围内安装

 

签购

Njoi  Astro  UniFi  Maxis 

 

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常问问题

在这里找到您要的答案。

 

为什么要在这里申请?

我们提供一站式服务为您申请Astro和Broadband。不必开车,排队和在销售柜台等候。 我们可以帮助您处理您的申请。


在这里申请需付多少费用?

我们不收取额外费用。 无需提供信用卡信息。 费用与您在销售柜台申请的费用相同。


申请程序如何?

首先,您可以在线申请,我们将在工作时间内立即与您联系。 通过WhatsApp/电子邮件/传真发送您的身份证-IC(马来西亚公民)/ 护照(外国人)的复印件给我们。 收到所有资料后,我们将立即处理您的申请。


申请程序有多快?

一旦收到您的完整资料,我们将在工作时间内立即处理您的申请。一旦您的申请获得批准,服务提供商的承包商将与您联系以进行安装预约。


为什么要同时申请 ASTRO 和宽频?

ASTRO 和宽频收费同时在一张账单,享受更大的节省和无忧的账单支付。 在24个月的合约期内,您可以每月以折扣价享受 Astro 和宽频。


有哪些电视配套可供选择?

Astro 提供多种电视配套,包括娱乐、体育、电影和儿童配套。您可以选择符合您观看需求的配套,并在适用情况下添加额外的串流应用服务。


我可以只订阅电视而不订阅宽频吗?

可以,您可以只订阅 Astro 电视配套而无需绑定宽频。不过,将 Astro 电视与光纤宽频绑定可享有更好的每月优惠,并且只需支付一张综合账单,更加方便。


我家需要多少宽频速度?

对于小型家庭以及轻度上网和串流使用者,100Mbps 通常已足够。较大家庭、游戏玩家或重度串流用户则可选择 500Mbps 或 1Gbps 配套,以获得更流畅的多设备使用体验。


是否有合约期限?

大多数 Astro 电视和光纤宽频配套都附带 24 个月合约期。如在合约期满前取消服务,可能会产生提前终止费用。


之后可以升级电视配套或宽频计划吗?

可以,您可在符合资格及覆盖范围的情况下随时升级电视配套或宽频速度。根据升级情况,可能需要重新计算合约期限。


我将如何收到我的账单?

您的每月账单将由 Astro 直接发出。您可通过电子邮件接收账单,或通过 Astro 账户在线查看。绑定配套用户将收到电视与宽频服务的综合账单。


有哪些付款方式?

付款方式包括网上银行、自动扣款、信用卡或 Astro 提供的其他认可付款渠道。我们的团队将在申请过程中为您提供协助。


如果服务中断怎么办?

如果您遇到任何服务中断问题,可联系 Astro 客户服务寻求技术协助。大多数情况下可远程解决,如有需要将安排技术人员上门处理。


我可以将 ASTRO 服务迁移到新地址吗?

可以,迁移服务需视新地址是否在服务覆盖范围内而定。根据您的配套,可能会产生迁移费用及合约调整。


申请时需要信用卡吗?

不需要,提交申请时无需提供信用卡资料。服务获批后,付款安排将由 Astro 直接处理。


我可以在电视配套中添加串流服务吗?

部分 Astro 电视配套可根据当前促销及服务情况添加串流服务等附加项目。可能需支付额外月费。


安装光纤时是否提供 WIFI 路由器?

是的,光纤安装时通常会提供 WiFi 路由器。路由器型号可能会根据所选宽频速度配套而有所不同。


申请前可以查询宽频覆盖范围吗?

可以,我们会在处理您的申请前确认您地址的服务覆盖范围,以确保该地区可安装宽频服务。


申请宽频需要准备哪些文件?

马来西亚公民需提供 MyKad 复印件。外籍人士则需在提交宽频申请时提供护照复印件。


申请后多久可以安装?

申请获批后,服务提供商通常会在 2 至 7 个工作日内联系您安排宽频安装预约。


宽频合约期限是多久?

大多数 Astro 宽频配套附带 24 个月合约期,从安装日期开始计算。如您搬迁,可能需要在新地址重新签订 24 个月合约。


我可以将宽频迁移到新地址吗?

可以,您可在新地址具备服务覆盖的情况下迁移宽频服务。合约期限可能会从新安装日期起重新计算 24 个月。


我可以要求更改安装位置或移动家中设备吗?

可以,您可申请在家中调整宽频设备位置。若属于非标准安装,可能会产生额外费用,并需在评估后直接支付给安装人员。


如果我已有宽频合约,可以转到 ASTRO 宽频吗?

可以,您可转用 Astro 宽频。为避免服务中断,建议在终止现有宽频合约前先开通新的宽频服务。


非标准安装是否需要额外费用?

标准安装在促销期间可能免费,但非标准安装(如设备迁移或复杂布线)可能会产生额外费用,并需直接支付给安装人员。


I AM AN EXISTING ASTRO & BROADBAND CUSTOMER (MAXIS/ALLO); CAN I SIGN UP FOR ASTRO FIBRE BUNDLE OFFERINGS?

Yes, existing Astro & Broadband customers within contract or out of contract can subscribe to Astro Fibre Bundle. The 24-month contract will be renewed.

However, your contract with Maxis/Allo needs to be terminated before signing up to this offer. An early cancellation fee applies if you are still within contract.

‍*Subject to Terms &Conditions of your contract


HOW DO I RETURN MY ASTRO & BROADBAND DEVICES?

Kindly note that not all Astro & Broadband Devices are required to be returned. After service termination of your Astro & Broadband service, we will call you via your registered mobile number within 3 days to schedule a pickup appointment with our Astro agent if your device needs to be returned.

If you were not contacted within 3 working days to return your devices, you are required to discard your old Astro & Broadband devices only at registered collection centres for proper handling and management of e-waste in an environmentally sound manner. Click here to find a registered collection centre near you.

 

Frequently Asked Questions

1)     I missed the pickup appointment; what do I do now?

You can reschedule the pick-up appointment by calling our agent directly.

 

2)     Can I reschedule my pickup date?

Yes! You can call our agent back directly to reschedule the pickup date and time.

 

3)     Do I have to pack my device(s) before handing it over to the Astro agent?

Our Astro agent will dismantle the devices for you. However, if your devices are already dismantled, please pack them in their original box/packaging if possible. If this option is not available to you, just hand the device(s) over to the Astro agent without any packaging. You will not be charged any fees if the original packaging has been damaged/lost.

 

4)     Do I have to print anything or fill in any forms before handing my device(s) over to the Astro agent?

No, you do not have to prepare any documents before handing your device(s) over to the Astro agent! All you have to do is get your device(s)ready before the Astro agent arrives to ensure a smooth handover process.

 

5)     I have the Astro & Broadband router and modem to return, however, the cable(s) that come with them are damaged/lost; will there be any penalty fees?

No, please return your old Astro & Broadband modem and its power supply unit (PSU). There will be no penalty fees if the cable is damaged or lost.

 

Recycle via Registered Collection Centres

For all recycling-related questions, please click here.

 


I RENTED AN ASTRO FIRST OR ASTRO BEST TITLE. HOW WILL I BE CHARGED?

Your purchase will be reflected on your next monthly Astro bill. For example, if you rented a movie for RM 15.00 for 2 days and your next bill statement is in 2 weeks. RM 15.00 will be reflected in your Astro subscription bill in two weeks' time.


ARE THERE ANY OFFERS IF I SIGN UP FOR DISNEY+ HOTSTAR ON ASTRO NOW?

Yes, from now till 31 May 2022, new customers who sign up for the Platinum Pack on a 24-month contract get to enjoy 60 days on Astro including complimentary access to Sports Extra for 24 months.

For further details on Platinum Pack, please click bit.ly/PlatinumPack60DaysOnUs. Alternatively, new customers on the Movies Pack can enjoy 30 days access to the pack on us.

For more details, please click bit.ly/MoviesPack30DaysOnUs.


I WANT TO UNSUBSCRIBE FROM THE MULTIROOM (ASTRO BOX). WILL THERE BE ANY PENALTY FOR THIS?

No there will not be any penalty.

For the Multiroom subscription on a box setup, if your subscription is within the 24-month contractual period. Then a pro-rated penalty of RM600 will be applied for any Astro box except for Ultra Box, which the penalty will be RM1,000.


DOES THE MULTIROOM (SMART TV) UTILISE ONE (1) OF MY ASTRO GO CONCURRENCY?

Yes, the Multiroom (Smart TV) will utilise one (1) of your Astro GO concurrency.

Customers subscribing to Multiroom (Smart TV) can enjoy access up to 4 concurrency (watch 4 screens at the same time) which is shared across one Smart TV device and 3 mobile/laptop/tablet device(s) as Astro GO+ is complimentary with a Multiroom (Smart TV) subscription.


SPEED TEST - MAXIS/ALLO/TIME

1. Power reset (on & off) your TV, Astro Decoder, Modem and Router.

2. Ensure standard physical connection (No 3rd party devices connected to decoder and modem).

3. Please ensure at all-time your router is 0.5 meter away from your Astro Decoder to avoid signal interferences.

4. Please standby computer/laptop to access to the internet and connection must be via LAN (cable) [connect the LAN (cable) at any LAN port at router and direct to computer/laptop].

5. You may open any web browser such as Google Chrome, Internet Explorer, Mozilla Firefox and etc.

6. On the address bar, please go to http://www.speedtest.net/ and below page will appear.

7. Click "Change Server" to edit the settings preferred by Internet Service Provider (ISP).

8. Edit the server settings by search and select the required server required by ISP.

    For Maxis provider - Select Subang Jaya - Maxis server.

    For TIME provider -  Select Shah Alam - TIME dotcom Bhd server.      

    For Allo provider -  Select Cyberjaya - Global Forway Sdn Bhd server.

9.Click "GO", and the test will  begin.

The test is completed once both download and upload speeds are displayed.

Sample of the Speedtest result is shown below.

**Please  ensure the snapshot includes a time stamp and network used either LAN cable  or wireless (as per picture above)

10. Kindly screenshot or take a picture of the result, name it as "LAN Speedtest".

11. Repeat the test once again using Wi-Fi connection (Please unplug your LAN cable and connect via wireless connection using your SSID).

12. Screenshot or take a picture of the  result, name it as "WiFi Speedtest".


SET HDMI AUDIO - ULTRA BOX / ULTI BOX

STEP 1    

On your remote, press the HOME button and the home menu will be displayed on top of your screen.


STEP 2    

Navigate to Settings.


STEP 3    

Navigate to HDMI Audio and press "OK".


STEP 4  

Navigate to your preferred selection and press “OK”.


TIME - DLINK ROUTER

You may proceed with the following troubleshooting steps and it shouldn’t take you much longer than 15 minutes.        

‍

1. Please standby a computer/laptop to access to the internet and connection must be via LAN cable (connect the LAN cable to the Black port at D-Link Router and direct to the computer/laptop).

2. You may open any web browser such as Google Chrome, Internet Explorer, Mozilla Firefox and etc.    

3. On the address bar, please go to http://dlinkrouter.local./ and below page will appear. (These are the defaults and if you have done a configuration on your router previously, the password may be different).          

Username: admin          

Password: (Leave the field blank)

4. Once you have successfully login, the router's web-based setup page will appear. Please follow below steps for the configuration.

5. From the top menu, click Settings and then choose Wireless.

6. Below screen will appear to configure the wireless setting. Since this is a dual band router, you will have 2 Wi-Fi Names (SSID) i.e. 2.4GHz and 5GHz.

You may connect to any of the SSID, preferably with a stronger signal available.

7. You may change the Wi-Fi Name (SSID) and the Password to follow your preferences, and then click "Save" for the changes to take  place.

Please reconnect to the new wireless name with the new password once completed.


IS THE EKYC VERIFICATION MANDATORY? IS THERE AN ALTERNATIVE TO EKYC?

Yes, eKYC verification is mandatory. In addition, this verification process helps to reduce manual handling of customer's personal information and secure against unauthorised usage.


CHECK HDMI CONNECTION STATUS FROM STB DIAGNOSTICS PAGE - HD ENABLED BOX

STEP 1    

Press "HOME" button on your remote control.

STEP 2  

Navigate to Settings and press "OK".

STEP 3    

Navigate to STB Diagnostics and press "OK".

STEP 4    

Take a look at the HDMI Connection Status.


ALLO - TPLINK ROUTER

 
  1. Please standby computer/laptop to access to the internet and connection must be via (cable) [Connect the LAN (cable) to the yellow port in Maxis Router and direct to computer/laptop].
  2. You may open any web browser such as Google Chrome, Internet Explorer, Mozilla Firefox and etc.
  3. On the address bar, please go to http://192.168.0.1 or www.tplinkwifi.net and below page will appear.
 


The default login of the router is available on the sticker at the back of the router. If you have done a configuration on your router previously, the password may be different


 

4. Once you have successfully login, the router's web-based setup page will appear. Please follow below steps for the configuration.
 



5. From the top menu, choose Basic and then click Wireless tab on the left menu to access to below screen.

 

6. Since this is a dual band router, you will have 2 Wireless Network Names  (SSID) i.e. 2.4GHz and  5GHz. You may connect to any of the SSID, preferably with a stronger signal available.


7. You may change the Wireless Network Name (SSID) and the Password to follow your preferences, then click "Save"  for the changes to take place.


Please reconnect to the new wireless name with the new password once completed.


I HAVE OPTED OUT OF MY DISNEY+ HOTSTAR (3-MONTHS PASS) SUBSCRIPTION BUT THE CHARGES ARE STILL REFLECTED IN MY BILL.

Please note that your request to opt out has been processed, and payment for Disney+ Hotstar is not required. Your bill adjustment will be reflected in your next bill. 


VIEW STB DIAGNOSTICS - ADVANCED DIAGNOSTICS (ULTRA BOX / ULTI BOX)

STEP 1  

On your remote, press the HOME button and the home menu will be displayed on top of your screen.

STEP 2    

Navigate to Settings.

STEP 3  

Navigate to STB Diagnostics and press "OK".

STEP 4    

Select Advanced Diagnostics and press "OK".

STEP 5  

Details information of Advanced Diagnostics screen will be displayed.

STEP 6    

Press down arrow on your remote to get more information.


HOW TO MAKE A PURCHASE ON ASTRO GO?

Purchase function on Astro GO is only available for Android devices, Huawei devices and on the Astro GO website. For Apple device users, please head to astrogo.astro.com.my to make your purchase.

Purchase instruction:

Head to the Store section

Click on RENT

Enter Your PIN (Default PIN 0000)

Confirm to Purchase

Purchased Success. Enjoy!

You purchased content title will be available under "Rental" in My Library. All purchases on Astro GO will be added to your monthly bill and accessible on both Astro GO and your Astro decoder. Cancellation of purchase is not possible upon confirmation.

*Purchase of content is only available on Android & Huawei devices and on the Astro GO website*


WHAT IS ASTRO CHANNEL 200 AND WHAT CAN I DO THERE?

Astro Channel 200 is a self-service portal that helps you upgrade your packages and purchase add-ons instantly.


WHAT WILL HAPPEN IF I DON'T MAKE PAYMENT BEFORE THE DUE DATE?

We wish to advise you to make your payment before the following month's bill is generated in order to avoid interruption in your viewing experience. Please note that to reconnect your subscription, there will be a charge of up to RM20 (excl. gov tax) upon reconnection, except for Commercial & Hotel customers.

Find out more about the reconnection fee here.

 


WHAT IS THE NEW USER INTERFACE ON THE ULTI BOX?

Astro is continuously improving our user interface and introducing new features to our platforms to ensure that your Astro experience is more seamless, efficient and user-friendly.

For details on our latest interface, Picture-in-Picture mode and auto-start interactive mode on Astro GO, please click here.

In addition, we have also recently introduced a new look to the Title Information Page, the ability to disable the Profile Selection Screen and adjustable auto-standby timing. For more information, please click here.


TIME - ROUTER CISCO/LINKSYS

You may proceed with below troubleshooting and it shouldn't take you any longer than 15 minutes.

1. Please standby computer/laptop to access to the internet and connection must be via LAN (cable) [Connect the LAN (cable) to the blue port at Cisco Router and direct to computer/laptop].

2. You may open any web browser such as Google Chrome, Internet Explorer, Mozilla Firefox and etc.

3. On the address bar, please go to http://192.168.1.1 and below page will appear.

4. Type the Username and Password as below. Then click OK. (These are the defaults, if you have done previous configuration on your router the password may be different).
 

Username: admin

Password: admin (or time123)
 

5. The router's web-based setup page should now appear. Please follow below steps for the configuration.

i. On the setup page, click the Wireless tab then click on the Basic Wireless Settings sub-tab.

ii. On the Configuration View section, click the Manual radio button. Choosing the Manual setup will allow you to adjust your wireless channel according to your preference.

iii. Leave the Channel Width set to 20MHz Only.

iv. Click the drop-down arrow for Channel, then select your desired channel.

Choose between 1 until 11 (Suggested 1,6,11).

v. Click Save Settings to apply your changes. Router will auto reboot and connection re-establish after few minutes.


I'VE DECIDED TO SUBSCRIBE TO A TV PACK + ASTRO FIBRE; DO I STILL HAVE TO MAKE THE ADVANCE PAYMENT?

Advance payment is only applicable to Astro TV pack purchases. If you subscribe to an Astro Fibre+TV bundle, only one month of your TV subscription fee (excluding tax) is required to be paid upon sign-up. The full tax amount and the first-month subscription fee for Astro Fibre will be paid on your first month's bill.


CAN I CHANGE MY DUE DATE OR MAINTAIN MY OLD DUE DATE?

No, you are not allowed to change your due date or maintain your old due date. Your current due date is as per Astro Policy. Therefore, to ensure that you continue to enjoy uninterrupted services, we advise you to observe this change in due date from Day 30 to Day 25 and proceed with the necessary payment.


MAXIS - HUAWEI ROUTER

1. Please use a LAN ethernet cable and connect your computer/laptop to the back of the Maxis Router.

2. You may open any web browser such as Google Chrome, Internet Explorer, Mozilla Firefox, etc.

3. On the address bar, please go to http://192.168.1.254 and the page below will appear.

    The default login of the router as below. If you have done a configuration on your router and changed your password previously, please use the password you have previously set.

    Username: administrator

    Password: Router S/N (Available on the sticker at the back of the router)

4. Once you have successfully login, the router's web-based setup page will appear.

5. At the top of the page, click Wi-Fi Configuration to configure the Wi-Fi parameters.

6. You may change the Wi-Fi Name and the Password to follow your preferences, then click "Save" for the changes to take place.

Please reconnect to the new wireless name with the new password once completed.


PIXELATION OR DISTORTION PICTURE - ULTRA BOX / ULTI BOX

You can proceed with below BTS if the weather is good. Otherwise, you may try again later.

‍

STEP 1

On your remote, press the HOME button and the home menu will be  displayed on top of your screen.


STEP 2

Navigate to SETTINGS.


STEP 3

Navigate to Satellite Settings and press “OK”.


STEP 4

Navigate to Diagnostics and press “OK”.


 

STEP 5

Refer to the signal strength on your screen.

If it is 65 or higher, please take the screenshot and submit your feedback form.

If it is below 65, please go to Step 6.


 

STEP 6

Switch off the power for your box and  make sure that the adapter’s power light is off.


 

STEP 7

Unscrew the satellite cable from the box  and pull it out.


STEP 8

Plug the satellite cable back into the  box and screw it back securely.


 

STEP 9

Switch on the power for your box and make sure that the adapter’s power light is on. Please wait for 5 minutes.


 

STEP 10

Turn on your box. You should no longer be experiencing this issue.

If issue persist, please submit the issue on our Feedback Form with error details and attach a picture of your General tab of the STB Diagnostics for assistance.

 

Centralized  Dish

If issue persist under a centralized satellite dish, please refer to your respective Building Management before contacting our agents.


WHAT ARE THE CHANGES TO THE ASTRO CHINESE CHANNELS LINE UP STARTING 1ST APRIL 2024?

Starting 1 April 2024, Astro’s Chinese content offering on our Primary & Family Pack is now bigger than ever with the addition of up to 10 channels featuring the latest Chinese primetime dramas, variety and current affairs programmes as well as great selection of movies and musical shows. These are the channels available in the Primary & Family Pack at no additional cost:

  • Celestial Movies (CH309)
  • TVB Jade (CH310)
  • Astro AOD (CH311)
  • TVB Entertainment News (CH317)
  • TVB Xing He (CH319)
  • TVBS Asia (CH320)
  • NHK World (CH398)

Kindly click here to discover all the exciting programmes that are available in these channels.


CHECK IP DIAGNOSTICS - HD ENABLED BOX

STEP 1    

Press "HOME" button on your remote control.

STEP 2    

Navigate to Settings and press "OK".

STEP 3    

Navigate to STB Diagnostics and press "OK".

STEP 4    

Navigate to IP Diagnostics and press "OK".

STEP 5    

IP Diagnostics information will be displayed.


WILL I STILL BE CHARGED IF THE MOVE IS DELAYED?

Your bill will be waived upon request.


MY ACCOUNT IS DISCONNECTED HOW DO I RECONNECT MY ACCOUNT?

To reconnect your Astro account, please check your Account status, Bill Summary and pay on Astro Quick Pay. Your disconnected services will resume within 1 hour after you have paid your "Total Overdue Charges"


BOX HANG AT CHANNEL - HD ENABLED BOX

STEP 1

‍

Try to change channels on your Astro  remote.

INDICATOR: LED blinking 3 times / NO LED blink

SOLUTION: Replace new battery

Proceed to Step 2.

‍

INDICATOR: LED blinking 1 time

Confirm it's not your Astro remote faulty, let's proceed to Step 3.

‍

STEP 2

If issue remain after the battery replacement, this might be due to a faulty Astro remote.

Try changing the channel manually directly from the box front panel (If any).

If it's working, you might need to  replace your Astro remote.

You may walk-in to our nearest Customer Service Center for the replacement.

STEP 3

You need to refresh the box setting by initiate manually from box front panel.    

Refer to Refresh Box setting Guide steps here.


UNABLE TO PLAY VIDEO (HDCP FAILED) - HD ENABLED BOX

STEP 1
Switch off the power of your box and make sure that the adapter’s power light is off.


STEP 2
Unplug the HDMI cable from your TV and plug it back in securely to other available HDMI port.


STEP 3
Switch on the power for your box and make  sure that the adapter’s power light is on.
Please wait for 5 minutes.


STEP 4
Turn on your box. Do select the correct TV input.
You should no longer be experiencing this problem. 
​


WHAT SHOULD I DO IF I AM UNABLE TO ACTIVATE MY PLUG & PLAY BOX?


You may report the incident on WhatsApp at 03-9543 3838 by typing PNP and our access our user guide or request for further help from our dedicated agents. Please have your Airway Bill tracking numbers ready for validation.If a replacement box/Astro SIM card is deemed necessary, a new Box and a new Astro SIM card will be couriered to your service address.


WHAT DO I DO IF I STILL RECEIVE SMS PAYMENT REMINDERS EVEN THOUGH I HAVE ALREADY MADE PAYMENT?

Please disregard the reminder if payment had been made and do check if you have any outstanding balance on Astro Quick Pay.


WHY AM I SEEING A "ZERO CHARGE' ON MY DISNEY+ HOTSTAR APP?

The charge for your Disney+ Hotstar subscription is reflected in your Astro subscription, and not on the Disney+ Hotstar app/website. For details on your subscription, please call our Customer Contact Centre or WhatsApp us "DH Help


WHAT ARE THE NEW ADJUSTMENTS, AS OF 9 FEBRUARY 2023?

We are thrilled to announce that as part of your subscription, you are able to enjoy exclusive coverage of live matches in HD on Astro channels, On Demand and Astro GO! This means that you'll have access to all the latest games, highlights, and analysis, right at your fingertips.

With this new addition, you'll be able to follow your favourite teams and players closer than ever before, keeping you up-to-date with all the action on and off the field. Whether you're a die-hard fan or a casual spectator, this new content is sure to provide you with endless hours of entertainment.

To ensure that we continue offering the best choice in sports content, our Sports Pack will now be priced at RM104.99/month (for 12 months contract) or RM99.99/month (for 24 months contract) and Premium Pack 1 will now be priced at RM139.99/month (for 12 months contract) or RM129.99/month (for 24 months contract) starting 9 February 2023, and this applies to all new customers. 

Note that there will no changes for existing Sports Pack & Premium 1 customers in 24 or 12 month contract being renewed before 1st June 2023.

We appreciate your continued support and can't wait for you to experience this exciting new addition to your Sports Pack subscription.

Please refer to the table below for the full revised pricing for the following packs:

We hope you continue to enjoy your Astro experience with us.
 


I AM AN ASTRO IPTV CUSTOMER, WHEN CAN I SIGN FOR THE NEW PACKS AND ENJOY NETFLIX ON THE ULTRA/ULTI BOX?

The new packs and access to Netflix on the Ultra Box and Ulti Box is available for Astro IPTV customers.


WILL I BE CHARGED FOR ASTRO GO+?

For Platinum Pack and Multiroom Smart TV customers, Astro GO+ is included in your subscription at no extra charge. For customers on other packages, you will be able to add-on Astro GO+ to your subscription for RM 5.99/month.


HOW DO I ADD A NEW OR AN EXISTING NETFLIX ACCOUNT TO MY ASTRO BILL?

You can add a new Netflix account to your bill through CH 741 or clicking the Netflix button on the remote control. Please enter the email address you would like to use for Netflix subscription and ensure the Billing partner is Astro.  

If you would like to transfer your existing Netflix Account to be charged under Astro bill, please follow the steps below:  

  1. Cancel your existing subscription with Netflix  
  1. Once the remaining duration of your existing subscription has ended, you may proceed to subscribe for Netflix via Astro bill  
  1. To subscribe, go to CH 741 and enter the email address used for your previous subscription with Netflix  
  1. Once successfully completed, all existing settings and watching history on your Netflix account will be brought over  

 


HOW DO I CANCEL MY DISNEY+ HOTSTAR 3-MONTHS ADD-ON PASS WITH ASTRO?

Please call our Customer Contact Centre or WhatsApp "DH Help" at 03 9543 3838 to cancel your Disney+ Hotstar 3-months add-on pass with Astro. 


HOW WILL THE SERVICE TAX BE CHARGED IN MY BILL STATEMENT?

In the new bill layout, there are three tax indicators for customer to refer: S1 (8%), S2 (6%), and N (non-taxable item). Each item list will be marked in accordance with the tax indicator below:


 


9. I DID NOT UPDATE/CHECK MY EMAIL ADDRESS AND MOBILE NUMBER BEFORE 12 DECEMBER 2023; WHAT DO I DO NOW?

Firstly, you would have to retrieve your email address/mobile number. Please follow the steps in Q7 in order to do so. Then, follow the steps in Q5 and Q6 to check or update your contact details. Please use your updated email address or mobile number as your Astro ID to log in moving forward.

Note: Only Astro customers whose Astro ID is linked to their subscription can retrieve their Astro ID this way. Otherwise, you would need to create a new Astro ID.


IF A CUSTOMER HAS FEW ACCOUNTS WITH ASTRO, CAN THEY CHOOSE TO RECEIVE E-BILL OR SMS BILL FOR ONLY ONE ACCOUNT AND THE OTHERS REMAIN IN PAPER BILL?

Yes, customer may choose to have different billing method for each different account.

Physical bill charging will only apply to the account that has opted for paper bills.


IS THE PARTNERSHIP WITH NETFLIX IS A MONOPOLY OF OTT APPS?

Astro wants to give our members the convenience of having all their favourite series, exciting originals, vernacular signatures, live sports and local blockbuster movies in one place. Astro customers will be able to enjoy greater convenience by having Netflix bundled with their Astro subscription, consolidating the subscriptions, and providing easy access for payment in a single bill, at the best value.


HOW WILL I BE CHARGED FOR THE DISNEY+ HOTSTAR ADD-ON 3-MONTHS PASS SUBSCRIPTION?

Please note that charges will be on a monthly basis (RM18.30/month) and this subscription is subject to a 3-months contract.


ARE MY ASTRO REWARDS TRANSFERRABLE?

No, your rewards cannot be transferred to another person or exchanged for cash.


IS MY PERSONAL INFORMATION PROTECTED BY THE PDPA?

Yes, Astro is bounded by the PDPA act. All information received will be used in accordance with our Privacy Notice.


INTERNET NOT AVAILABLE, ASTRO OK - TIME

Huawei HG8240
Huawei HG8240H
Huawei HG850A

Option 1

  1. Please turn off  all devices (Modem and Router). By restarting your modem, you can isolate the  possibility of overloaded processes in the modem, which would impact its  performance.
  2. Ensure both cables on Modem (LAN Port  1) and Router (Internet Port) are properly connected.
     

Modem connection


Router connection

Cisco router
ZTE router

3. Please make sure the LAN cable is connected properly from router (Port 1-4 - LAN port) to PC/ Laptop.

4. If you have change the password in Selfcare Time portal recently,  please change the router configuration follows the new password made in Selfcare, but if you didn't make any changes, please go to Step 5.

5. If the issue persists, submit your feedback form and attach your modem light indicator picture/video for further assistance.

 

Option 2/ Option 3

  1. Please turn off all devices (Modem and  Router). By restarting your modem, you can isolate the possibility of overloaded processes in the modem, which would impact its performance.
  2. Gently remove fiber optic cable and blow / wipe the tip of the fiber cable. This is to clean up the cable in order to avoid any interferences.
  3. Re-insert the fiber cable to the optical port behind the modem.
  4. Ensure both cables on Modem (LAN Port 1) and Router (Internet Port) are properly connected.

 

Modem Connection


Router Connection

Cisco router
ZTE router

5. Make Sure both cables on Modem (LAN Port 4/ LAN Port 3 for second decoder) and Astro Decoder (Network Port) are properly inserted.

DMT4 (IP mode)
DMT5 (IP  mode)

6. Switch on modem and router and please wait for 2 minutes to stabilise the devices after reboot.

5. If the issue persists, submit your feedback form and attach your modem light indicator picture/video for further assistance.
 

Option 4

1. Ensure Modem/Router are connected tightly to the power socket.

2. Try to use another power socket / power source to eliminate faulty power sockets/power sources which  could cause the issue.

3. If the issue persists, submit your feedback form for further assistance.


Option 5

1. Please ensure LAN cable is directly connected to modem port LAN 1.

2. Please use different LAN port if LAN 1 port is still off / not working.

3. If the issue persists, submit your feedback form for further assistance.


WHAT WILL HAPPEN TO MY DISNEY+ HOTSTAR ACCESS IF MY ASTRO SERVICE IS TERMINATED?

Unfortunately, your Disney+ Hotstar access with Astro will be terminated as well. 


WHAT IS THE PROCEDURE FOR TRANSFER OF EQUIPMENT OWNERSHIP?

Please follow the steps below:

Step 1: Fill in Transfer of Equipment Ownership Form (Part A & Part B)

Step 2: Provide an Undertaking Letter if current account holder deceased or un-contactable. (Note: Copy of death certificate is required if account holder deceased).

Step 3: Provide a copy of new applicant NRIC for Malaysian or copy of passport for non-Malaysian or copy of IMM13 Pass with at least 6 months validity for Refugee. (Note: ASTRO name should be displayed on the top left corner on both sides of the identity card copy).

Step 4: A full payment to be made on any outstanding balance for all related accounts (if any).

Step 5: Submit all documents via feedback form .

Step 6: Customer will expect a call from our validation team (Note: Turnaround time for transfer of equipment ownership is 3-5 working days upon receiving all complete documentation).

 

Note:

1. There might be a loss of transmission during the processing of transfer equipment ownership, split or merge of equipment.

2. Recorded program will be removed for PVR user.

3. A full payment to be made on any outstanding balance for all related accounts.

4. New account holder agreed to continue the remaining contract from previous owner account (if any).

5. Auto debit will be voided upon acknowledgment of transfer equipment ownership (if any).


Additional requirement for New Owner

Capping of applicant age is 21

Malaysians aged < 26 years old and Non-Malaysian - requires copy of utility bill (Phone, Internet, Water or Electricity)


AM I ABLE TO SUBSCRIBE FOR VIDEO ON DEMAND?

No additional subscription is required. Video On-Demand (VOD) is a value-added service for all Astrro customers with connected Astro boxes (Ultra Box, Ulti Box, HD-PVR & PVR boxes). All you have to do is connect your decoder to your home Wi-Fi and you'll be able to access the world of on demand. Binge-watch, rewind, fast-froward and stream all your favourite shows anytime.


HOW DO I KNOW IF I AM BEING CHARGED FOR THE BOX FEE?

For Astro Ultra Box or Ulti Boxes, you will be able to see an itemised charge called "Box Fee” in your Astro bill.


I PURCHASED ASTRO FIRST / ASTRO BEST / PAY-PER-VIEW EVENT IN FEBRUARY, BUT THE VIEWING PERIOD STARTS IN MARCH 2024. WILL I BE CHARGED 8% SERVICE TAX?

Yes, you will. Customers who purchased Astro First / Astro Best / Pay-per-View event in February 2024 with a viewing period in March 2024 will be charged an 8% Service Tax in their next bill.
 


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