签购与安装 Maxis Fibre Broadband | 签购与安装 Maxis Fibre Broadband。

MaxisONE Fibre Internet

享受Maxis为您打造的更好的WiFi体验

获得与网状WiFi配对的超快光纤,以实现更好的覆盖范围,并由Maxperts优化,以满足您一家大小的互联网需求。

 

Maxis Business Fibre   

可靠的宽频配套可实现更高层次的业务增长。

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Maxis Business Fibre
100Mbps
RM119.00 /月

支持最多 5 台设备上的 2-3 个用户。

Maxis Business Fibre
100Mbps + Fixed IP
RM319.00 /月

支持最多 5 台设备上的 2-3 个用户。

固定 IP。

Maxis Business Fibre
300Mbps
RM179.00 /月

支持最多 10 台设备上的 6 个用户。

Maxis Business Fibre
300Mbps + Fixed IP
RM379.00 /月

支持最多 10 台设备上的 6 个用户。

固定 IP。

Maxis Business Fibre
500Mbps
RM219.00 /月

支持多台设备上最多10个重度用户。

Maxis Business Fibre
500Mbps + Fixed IP
RM419.00 /月

支持多台设备上最多10个重度用户。

固定 IP。

Maxis Business Fibre
1Gbps
RM299.00 /月

支持多台设备上最多 10 名高级用户。

Maxis Business Fibre
1Gbps + Fixed IP
RM499.00 /月

支持多台设备上最多 10 名高级用户。

固定 IP。

 
 

100Mbps Maxis Home Fibre   

适合家居办公及串流。

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Maxis Home Fibre
100Mbps
RM89.00 /月

免费 WiFi-6 Router

Maxis Home Fibre
100Mbps + Voice Unlimited
RM99.00 /月

免费 WiFi-6 Router

无限语音通话

 
 

300Mbps Maxis Home Fibre   

适合全高清串流及浏览。

❯ ❮
Maxis Home Fibre
300Mbps
RM99.00 /月

免费 WiFi-6 Router

Maxis Home Fibre
300Mbps + Voice Unlimited
RM109.00 /月

免费 WiFi-6 Router

无限语音通话

 
 

500Mbps Maxis Home Fibre   

适合有4K串流及游戏需求的小型家庭。

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Maxis Home Fibre
500Mbps
RM149.00 /月

免费 WiFi-6 Router

Maxis Home Fibre
500Mbps + Voice Unlimited
RM159.00 /月

免费 WiFi-6 Router

无限语音通话

 
 

1Gbps Maxis Home Fibre   

完美符合中型家庭的工作及游戏需求。

❯ ❮
Maxis Home Fibre
1Gbps
RM249.00 /月

免费 WiFi-6 Router

Maxis Home Fibre
1Gbps + Voice Unlimited
RM259.00 /月

免费 WiFi-6 Router

无限语音通话

 
 

2Gbps Maxis Home Fibre   

为满足所有人的一切需求而设的终极高速互联网。

❯ ❮
Maxis Home Fibre
2Gbps
RM319.00 /月

免费 WiFi-6 Router

Maxis Home Fibre
2Gbps + Voice Unlimited
RM329.00 /月

免费 WiFi-6 Router

无限语音通话

 
 
 

全国范围内安装

 

签购

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常问问题

在这里找到您要的答案。

 

为什么要在这里申请?

我们提供一站式服务为您申请Astro和Broadband。不必开车,排队和在销售柜台等候。 我们可以帮助您处理您的申请。


在这里申请需付多少费用?

我们不收取额外费用。 无需提供信用卡信息。 费用与您在销售柜台申请的费用相同。


申请程序如何?

首先,您可以在线申请,我们将在工作时间内立即与您联系。 通过WhatsApp/电子邮件/传真发送您的身份证-IC(马来西亚公民)/ 护照(外国人)的复印件给我们。 收到所有资料后,我们将立即处理您的申请。


申请程序有多快?

一旦收到您的完整资料,我们将在工作时间内立即处理您的申请。一旦您的申请获得批准,服务提供商的承包商将与您联系以进行安装预约。


为什么要同时申请 ASTRO 和宽频?

ASTRO 和宽频收费同时在一张账单,享受更大的节省和无忧的账单支付。 在24个月的合约期内,您可以每月以折扣价享受 Astro 和宽频。


有哪些电视配套可供选择?

Astro 提供多种电视配套,包括娱乐、体育、电影和儿童配套。您可以选择符合您观看需求的配套,并在适用情况下添加额外的串流应用服务。


我可以只订阅电视而不订阅宽频吗?

可以,您可以只订阅 Astro 电视配套而无需绑定宽频。不过,将 Astro 电视与光纤宽频绑定可享有更好的每月优惠,并且只需支付一张综合账单,更加方便。


我家需要多少宽频速度?

对于小型家庭以及轻度上网和串流使用者,100Mbps 通常已足够。较大家庭、游戏玩家或重度串流用户则可选择 500Mbps 或 1Gbps 配套,以获得更流畅的多设备使用体验。


是否有合约期限?

大多数 Astro 电视和光纤宽频配套都附带 24 个月合约期。如在合约期满前取消服务,可能会产生提前终止费用。


之后可以升级电视配套或宽频计划吗?

可以,您可在符合资格及覆盖范围的情况下随时升级电视配套或宽频速度。根据升级情况,可能需要重新计算合约期限。


我将如何收到我的账单?

您的每月账单将由 Astro 直接发出。您可通过电子邮件接收账单,或通过 Astro 账户在线查看。绑定配套用户将收到电视与宽频服务的综合账单。


有哪些付款方式?

付款方式包括网上银行、自动扣款、信用卡或 Astro 提供的其他认可付款渠道。我们的团队将在申请过程中为您提供协助。


如果服务中断怎么办?

如果您遇到任何服务中断问题,可联系 Astro 客户服务寻求技术协助。大多数情况下可远程解决,如有需要将安排技术人员上门处理。


我可以将 ASTRO 服务迁移到新地址吗?

可以,迁移服务需视新地址是否在服务覆盖范围内而定。根据您的配套,可能会产生迁移费用及合约调整。


申请时需要信用卡吗?

不需要,提交申请时无需提供信用卡资料。服务获批后,付款安排将由 Astro 直接处理。


我可以在电视配套中添加串流服务吗?

部分 Astro 电视配套可根据当前促销及服务情况添加串流服务等附加项目。可能需支付额外月费。


安装光纤时是否提供 WIFI 路由器?

是的,光纤安装时通常会提供 WiFi 路由器。路由器型号可能会根据所选宽频速度配套而有所不同。


申请前可以查询宽频覆盖范围吗?

可以,我们会在处理您的申请前确认您地址的服务覆盖范围,以确保该地区可安装宽频服务。


申请宽频需要准备哪些文件?

马来西亚公民需提供 MyKad 复印件。外籍人士则需在提交宽频申请时提供护照复印件。


申请后多久可以安装?

申请获批后,服务提供商通常会在 2 至 7 个工作日内联系您安排宽频安装预约。


宽频合约期限是多久?

大多数 Astro 宽频配套附带 24 个月合约期,从安装日期开始计算。如您搬迁,可能需要在新地址重新签订 24 个月合约。


我可以将宽频迁移到新地址吗?

可以,您可在新地址具备服务覆盖的情况下迁移宽频服务。合约期限可能会从新安装日期起重新计算 24 个月。


我可以要求更改安装位置或移动家中设备吗?

可以,您可申请在家中调整宽频设备位置。若属于非标准安装,可能会产生额外费用,并需在评估后直接支付给安装人员。


如果我已有宽频合约,可以转到 ASTRO 宽频吗?

可以,您可转用 Astro 宽频。为避免服务中断,建议在终止现有宽频合约前先开通新的宽频服务。


非标准安装是否需要额外费用?

标准安装在促销期间可能免费,但非标准安装(如设备迁移或复杂布线)可能会产生额外费用,并需直接支付给安装人员。


HOW DO I TRACK MY DELIVERY STATUS?

You will receive two SMS notifications with tracking numbers separately from the courier service, one for the Plug & Play Box and one for the Astro SIM card. Please expect these SMS notifications to be sent to you within 2-3 working days upon successful order submission (online or via retailer).


I HAVE LOGGED IN TO DISNEY+ HOTSTAR WITH MY MOBILE NUMBER ON MY BROWSER BUT I SEE AN ERROR SCREEN ON MY TV (ULTRA OR ULTI BOX); WHAT DO I DO NOW?

Please ensure that your Astro subscription comes with access to Disney+ Hotstar. You may visit astro.com.my/disney to learn more about the Packs that come with Disney+ Hotstar or to check if your Disney+ Hotstar access is activated. 

Upon confirmation that your subscription comes with access to Disney+ Hotstar, if you still see an error screen on your TV with your Ultra or Ulti Box when logging in to Disney+ Hotstar, please call our Customer Contact Centre at 03 9543 3838 and an Astro agent will be available to assist you immediately. 


UNABLE TO PLAY VIDEO (HDCP FAILED) - HD ENABLED BOX

STEP 1
Switch off the power of your box and make sure that the adapter’s power light is off.


STEP 2
Unplug the HDMI cable from your TV and plug it back in securely to other available HDMI port.


STEP 3
Switch on the power for your box and make  sure that the adapter’s power light is on.
Please wait for 5 minutes.


STEP 4
Turn on your box. Do select the correct TV input.
You should no longer be experiencing this problem. 
​


MUST I GET AN ULTRA/ULTI BOX TO SUBSCRIBE TO THESE NEW PACKS?

Customers with HD boxes can subscribe to the All-New Astro Pack without a box upgrade except if the customer request to move to OTT bundled pack which is mandatory to upgrade to Ulti or Ultra. 

Note: OTT is referring to either Netflix, D+H or both.


HOW LONG DOES IT TAKE TO COMPLETE THE EKYC VERIFICATION PROCESS?

The entire eKYC verification process may be completed within 5 minutes.


CONNECTIVITY ISSUE (UNABLE TO CONNECT TO WI-FI/UNABLE TO CONNECT TO VOD/CPVR @ HOME MENU/ULTRA BOX OFFLINE WITH ERROR MESSAGE)

STEP 1
Check the internet connectivity by run the Test Connection.
Refer Run Test Connection.


STEP 2
Verify the Test Connection results.
a. All connected successfully - Proceed to STEP 3
b. All connection failed - Proceed to STEP 4
c. Router connection successfully, others failed - Proceed to STEP 7



STEP 3
Please ensure your box with the latest software update from "General Diagnostics".
Refer to Check Software Version Status.

If your box status is other than "Your box has the latest update (a)", please proceed to update the software.
Refer Software Update guide.



STEP 4
Check the connection to the box either using Ethernet (LAN cable) or Wi-Fi.
a. If using Ethernet (LAN cable) - Connect to Live Agent for help.
b. If using Wi-Fi - Proceed to STEP 5



STEP 5

Check location of the decoder and router.
a. If nearby (within 1.5m) - Try connect to box from router using LAN cable.
b. If far (more than 1.5m) / No LAN cable - Proceed STEP 6



STEP 6

Reboot router, modem and decoder.
If issue persist, please try again after 30mins to 1 hour. Connect to live agent if persist after 30 mins to 1 hour.

STEP 7
Suspect there is an issue with your internet connection. 
Please check with your internet service provider or if under Astro Fibre / Astro Broadband, connect to Live Agent for help.


WHO CAN ENJOY DISNEY+ HOTSTAR ON ASTRO?

Astro is an official distributor of Disney+ Hotstar, the dedicated streaming home for global, and Malaysian hits. Astro customers can now subscribe to Disney+ Hotstar through the new, bigger and more diverse Packs, i.e.: Movies, Premium 1, Premium 3 or Platinum Pack. The streaming service brings together blockbuster movies from Hollywood to Hallyu and award-winning content from Disney, Marvel, Star Wars, Pixar, National Geographic, FX, 20th Centuary Studios and more including exclusive premieres from leading Malaysian studios. Take your family entertainment to the next level with Disney+ Originals like I am Groot, Prey, Baymax, Obi-Wan Kenobi, She-Hulk, IN THE SOOP: Friendcation and more - with the convenience of one monthly bill for all your entertainment needs. 

Movies Pack, Premium 1, Premium 3 and Platinum customers as well as customers on the Starter Plus Pack, Value Plus Pack, and Disney+ Hotstar (3-months Pass) can enjoy Disney+ Hotstar on Astro. 

Customers can subscribe to Disney+ Hotstar via astro.com.my/Disney, as well as via authorised retailers and dealers. 


TEST SATELLITE FREQUENCY- HD ENABLED BOX

STEP 1    

On your remote, press the HOME button.

‍

STEP 2    

Navigate to Update Satellite Frequency and press “OK”.

‍

STEP 3  

Choose Test Satellite Frequency and press “OK”.

‍

STEP 4  

Select Yes, continue and press "OK" to start the test.    

Otherwise, select No, go back to cancel.

‍

STEP 5    

Satellite Frequency Test progress screen will be displayed.

‍

STEP 6    

The test result will be displayed once completed.    

Press "OK" to go back to channel.


HOW CAN I ACCESS DISNEY+ HOTSTAR?

Starting 28 April 2022, Astro customers can access Disney+ Hotstar via Ultra Box, mobile app and website. We are working towards making Disney+ Hotstar available via the Ulti Box. Stay tuned for updates.

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WHAT IMPACT WILL THIS DUE DATE REVISION FROM 30 DAYS TO 25 DAYS HAVE ON MY ACCOUNT?

There will be no changes to your account. However, by paying 5 days earlier, your transactions will be processed in a timely manner and to allow you to enjoy uninterrupted viewing before the next bill is generated for the following month.


I AM AN EXISTING ASTRO CUSTOMER; CAN I SIGN UP FOR THE NEW PACKS WITH ASTRO & BROADBAND?

Yes, existing Astro customers can subscribe to all Astro & Broadband offerings. 24 months contract will be renewed upon signing up for broadband.


I HAVE DECIDED TO CANCEL MY SUBSCRIPTION; WILL MY ADVANCE PAYMENT BE REFUNDED?

Yes, your advance payment will be fully refunded if you cancel your subscription before the Astro box installation. Please call Astro's Contact Centre at 03-9543 3838 for a refund. The refund process will take approximately 14 days for processing with your issuing bank. However, if you decide to cancel your subscription after the Astro box installation (during your contract period), the prorated early termination fee will apply.


WHAT IS PERSONAL VIDEO RECORDER (PVR)?

The Personal Video Recorder (PVR) is Astro's High Definition (HD)decoder which comes with a recording function and can be connected to Wi-Fi to access videos on demand. The PVR comes with the following features:

HIGH DEFINITION (HD):High Definition offers greater detail than Standard Definition including vibrant colour and multi-dimensional audio.

CONTROL LIVE TV: Record, Pause, Play & Rewind your favourite TV programmes at any moment. The PVR comes with storage capacity of 500GB (200 hours of HD recording)

ON DEMAND: Experience the new way of watching Astro. Gain access to a library of up to 50,000 On Demand titles that you can pick and watch instantly.


MODEM NO POWER - ASTRO FIBRE

1. Ensure Modem/Router are connected tightly to the power socket.

2. Try to use another power socket / power source to eliminate faulty power sockets/power sources which could cause the issue.

3. If issue persists, submit your Feedback Form for further assistance.


WHAT IS THE DEFAULT IP ADDRESS THAT I WILL RECEIVE FOR MY ASTRO FIBRE SUBSCRIPTION?

By default, all Astro Fibre customers will receive a Private IPv4 or IPv6 address. However, customers who would like to subscribe to a fixed IP service can do so by contacting our Customer Service Centre at 03-9543 3838 for Astro Fibre’s Fixed IP service for only RM5/month.


    I HAVE MORE THAN 1 ASTRO FIBRE SUBSCRIPTION; CAN I MANAGE ALL OF MY SUBSCRIPTIONS WITH THE ASTRO FIBRE APP?

    Yes, you can manage all of your Astro Fibre subscriptions with the Astro Fibre App. However, you would need to create a different Astro ID for each Astro Fibre account.


    REFRESH BOX SETTING (CLEAR NVRAM) - ULTRA / ULTI BOX

    STEP 1

    Switch OFF the power of your Ultra / Ulti box and make sure that the adapter's power light is off.
     

    STEP 2

    Switch ON the power of your Ultra / Ulti  box and make sure that the adapter's power light is on.
     

    STEP 3

    On your remote control, press the Home or Standby button repeatedly until the Startup Options appear on TV.



    STEP 4
    Press "987" to proceed.
    Advanced Startup Options will be displayed.



    STEP 5
    Press "1" to initiate a reset setting.



    STEP 6
    Press "OK" to continue.



    STEP 7
    After the factory setting is restored, TV will turn blank.
    Please wait until the box completes initiate setup.



    STEP 8
    Once completed, the following screen will appear on your TV.
    Refer to Installation Setup guide to complete the setup.

    Click here to follow New Installation Settings guide for Satellite
    Click here to follow New Installation Settings guide for Plug and Play


    UPDATE SATELLITE FREQUENCY - ULTRA / ULTI BOX

    STEP 1  

    On your remote, press the HOME button.

    STEP 2  

    Navigate to SETTINGS  icon and press "OK".

    ‍

    STEP 3    

    Navigate to Manage Satellite Frequency and press “OK”.

    ‍

    STEP 4  

    Choose to Update Satellite Frequency and press “OK”.

    ‍

    STEP 5    

    Choose "Confirm" to continue Satellite Frequency Update and press “OK”.

    ‍

    STEP 6  

    Satellite Frequency Update progress screen will be displayed.    

    The updates will take approximately 20 minutes.

    STEP 7

    The status will be displayed once update is complete.    


    WHERE CAN I UPDATE MY CONTACT DETAILS?

    For My Astro App Users 
    Go to the "Account' tab and scroll to "Personal Info' section. Click "Name & contact info' to view and update your personal contact information.

    For Ultra and/or Ulti Users 

    1. Launch the My Astro app on your Home screen and you will land on your My Astro account dashboard. Then, press the yellow button on your Astro remote control to visit your "Account details".
    2. Press the down button to view the "Personal info".
    3. Press the left button and focus on the edit icon for the contact details, press on "OK" to change your contact details.

     


    CAN I USE THE ASTRO FIBRE APP TO MANAGE MY ACCOUNT? (E.G.: BILL PAYMENT, REDEEM EXCLUSIVE REWARDS ETC.)

    No, you will not be able to manage your account with the Astro Fibre App. However, you may download the “MyAstro” app on your mobile device now to manage your Astro account in a fast and easy way.


    CHANGE STANDBY MODE - ULTRA BOX / ULTI BOX

    STEP 1

    On your remote, press the HOME button and the home menu will be displayed on top of your screen.

    STEP 2

    Navigate to Settings.

    STEP 3

    Navigate to Standby Mode and press "OK".

    STEP 4

    Navigate to your preferred selection and press "OK".

    STEP 5

    Navigate to Save and press "OK" to confirm your selection.


    HOW TO CHANGE MY 4-DIGIT PIN ON ASTRO GO?

    The default PIN is 0000. You may change your PIN to a secure one by doing this at Settings, under your Preferences, select PIN Management, enter your old PIN or default PIN and proceed to create a new PIN.


    HOW DO I BROWSE FOR SHOWTIMES BY CHANNELS?

    Tap on the "Content' tab on the navigation bar. Select "Channels' and the channel of interest and you may view the scheduled programmes of the day. To switch between days, choose a channel and tap on a particular day (E.g. Mon, Tues, Wed). You may also view the showtimes of the day and up to the next six days.


    SET TV TO SYNC TO ASTRO REMOTE CONTROL - ULTRA BOX / ULTI BOX

    STEP 1  

    On your remote, press the HOME button and the home menu will be displayed on top of your screen.

    STEP 2  

    Navigate to Settings.

    STEP 3    

    Navigate to Remote Control Settings and press "OK".

    STEP 4  

    Follow the steps appear on the screen to sync your Astro remote.


    I HAVE SUBSCRIBED TO MULTIROOM (SMART TV), HOW DO I FIND THE APP ON MY SMART TV?

    1) Download the Astro app from the app store available on your Smart TV.

    2) Follow the steps below depending on your Smart TV brand.


    WHO CAN ACCESS DISNEY+ HOTSTAR ON THE ULTRA BOX?

    Customers with a Movies subscription via Movies, Premium 1, Premium 3 or Platinum Packs will be able to access Disney+ Hotstar on the Ultra Box and Ulti Box. Alternatively, customers can add on the 3-months Disney+ Hotstar pass for only RM54.90. Subscribe to Disney+ Hotstar via astro.com.my/Disney.


    CAN I REGISTER FOR AUTO DEBIT AFTER MY ACCOUNT HAS BEEN ACTIVATED?

    Yes, you can sign up for auto-debit after your account has been activated via My Astro.
     
    Alternatively, you may also call our Customer Contact Centre at 03-9543 3838 for assistance or to enquire about any current Auto Debit promotions.


    WHAT ARE THE ASTRO FIBRE BUNDLE OFFERINGS AVAILABLE?

    There are various offers currently available for both existing and new customers:

    • Existing Astro TV Customers

    You may choose from a selection of Astro Fibre speeds from 50Mbps to 800Mbps to accompany your Astro TV Packs from as low as RM60/month for 50Mbps or RM90/month for 100Mbps. That is more than RM900 of savings in total across all speed plans from 50Mbps to 800Mbps. On top of this offer, you will also get to enjoy a complimentary speed upgrade for 24 months if you subscribe within 24 November 2023 to 31 May 2024. This is part of Astro’s initiative to give better value to support loyal customers, and the full details of this offer are as follows:

    Sign Up
    Speed
    Upgraded SpeedUpgrade DurationOriginal PricePromotion PriceRebates
    50Mbps100Mbps24 monthsRM99/monthRM60/monthRM39/month
    100Mbps500Mbps24 monthsRM129/monthRM90/month
    500Mbps800Mbps24 monthsRM189/monthRM150/month
    800MbpsN/AN/ARM249/monthRM210/month

    *Offers applicable to non-Primary Pack bundles only.
    **Speed upgrade offer is only eligible for customers who sign up within 24 November 2023 to 31 January 2024.
     

    • For New Astro Customers
    ​Save more than RM600 by choosing the Sports or Movies Pack plus any speed starting at only RM164.99/month. Alternatively, new customers can also opt for the Primary Pack + Astro Fibre 50Mbps package for RM139.99/month as a perfect introductory package to Astro. On top of this offer, you will also get to enjoy a complimentary speed upgrade for  24 months. 
     
    Sign Up SpeedUpgraded SpeedUpgrade DurationOriginal PricePromotion PriceRebates
    50Mbps100Mbps24 monthsRM99/monthFrom RM70/monthUp to RM39/month
    100Mbps500Mbps24 monthsRM129/monthFrom RM100/month
    500Mbps800Mbps24 monthsRM189/monthFrom RM160/month
    800MbpsN/ANARM249/monthFrom RM220/month

    *Promotion price is applicable for Astro Fibre bundles only.
    **Speed upgrade offer is only eligible for customers who sign up within 24 November 2023 to 31 May 2024.
     
     


    WHAT CREDIT CARDS AND DEBIT CARDS ARE ACCEPTED BY ASTRO PAYMENT CHANNELS?

    Only Visa, MasterCard, and American Express Credit Cards and Debit Cards issued by banks in Malaysia are accepted by Astro-owned payment channels. Official Astro payment partners may have different policies - please check with your preferred payment partner for the latest information.


    WHY AM I BEING CHARGED A FEE AS I'M INSTALLING IT ON MY OWN?

    The fee is a one-time activation fee that will be charged when you subscribe to the Plug & Play Box.


    I HAVE NOT ACTIVATED MY DISNEY+ HOTSTAR ACCESS; WILL I STILL BE CHARGED?

    Yes, please WhatsApp "DH Help


    BOX NOT RESPONDING TO REMOTE CONTROL - HD ENABLED BOX

    STEP 1

    Press any button on your Astro remote.

    INDICATOR: LED blinking 3 times / NO LED blink

    SOLUTION: Replace new battery

    STEP 2

    Check if you can change channel using  your Astro remote control.

    If issue remain after the battery replacement, try changing the channel manually directly from box front panel (If any).

    If it's working, you might need to replace your Astro remote.

    This might be due to a faulty Astro remote.

    You may purchase it directly from Astro Exclusive Partners.

    If confirm no issue with remote control, please refer to Decoder Hang at Channel troubleshooting steps here.


    WHEN WILL AUTO-DEBIT PAYMENT BE DEBITED FROM MY ISSUING BANK?

    Auto-debit payment will be debited from your account 5-7 working days after your billing cycle date.
    If your auto-debit payment is unsuccessful, you will receive an SMS alert.


    RESTORE FACTORY SETTINGS - HD ENABLED BOX

    STEP 1    

    Press "HOME" button on your remote control.

    STEP 2    

    Navigate to Settings and press "OK".

    STEP 3    

    Navigate to Installation Settings and press "OK".

    STEP 4    

    Enter your PIN to access this setting. (Default PIN is 0000).

    STEP 5    

    Navigate to Restore Factory Settings and press "OK".

    STEP 6    

    Navigate to Yes, continue and  press "OK" to  confirm your selection.    

    Otherwise, navigate to No, go back to maintain the settings.

    STEP 7    

    Please reboot your box.

    STEP 8    

    New Installation Settings screen will appear.    

    Click here to follow New Installation Settings guide.


    I'LL BE MOVING TO A NEW HOME AFTER ACTIVATING THE PLUG & PLAY BOX, DO I NEED TO PAY THE ACTIVATION FEE AGAIN?

    No additional fees will be charged upon your relocation. However, you are required to notify Astro of your move. Please refer to Astro's General T&Cs for more information.


    CESSATION OF PAY-PER-VIEW (PPV) ON CH200

    From 8 October 2021 onwards, Astro will be ceasing the daily passes (e.g. 3, 5, 7 & 30 days passes). Please subscribe to the relevant packs to continue enjoying your favourite content. Stay tuned for more exciting offers. Thank you.


    MAY I REQUEST A REFUND OF THE CREDIT BALANCE IN MY ASTRO ACCOUNT?

    You may utilise your credit balance to offset future billing on your Astro account, or contact us here for further enquiries.


    WHAT ARE THE SMART TV MODELS SUPPORTED BY MULTIROOM (SMART TV)?

    Currently the Multiroom (Smart TV) app is supported on four (4) brands with the software version listed below:

    1. Sharp
    2. Sony
    3. LG
    4. Samsung


    I WOULD LIKE TO SUBSCRIBE TO IQIYI WITH ASTRO. MUST I SUBSCRIBE TO THE NEW PACKS TO BE ABLE TO ADD ON IQIYI TO MY SUBSCRIPTION?

    No, you are still able to subscribe to iQIYI on your current Astro pack.


    CHANGE MENU LANGUAGE AND SUBTITLES - HD ENABLED BOX

    STEP 1    

    Press "HOME" button on your remote control.

    STEP 2    

    Navigate to Preferences and press "OK".

    STEP 3  

    Navigate to Language and press "OK".

    STEP 4    

    Choose your language preferences and press "OK".

    STEP 5  

    Select Yes, continue and press "OK" to confirm on the changes.    

    Otherwise, select No, go back to cancel.


    REFRESH BOX SETTING (CLEAR NVRAM) - HD ENABLED BOX

    Byond Box (DMT 5)

    STEP 1    

    Switch on the power for your box and make sure that the adapter's power light is on.

    STEP 2    

    Put the box on standby mode.

    STEP 3    

    Press and hold the Home button on the box.

    STEP 4    

    Wait until "boot" appear on the front panel and released.

    STEP 5    

    New Installation Settings page will appear.    

    Click here for the guides to complete the setup.

     

    Byond Box (DMT 4)

    STEP 1    

    Switch off the power of your box and ensure the adapter�s power light is off.

    STEP 2    

    Switch on the power of your box and ensure the adapter�s power light is on.

    STEP 3    

    Press and hold the Ch+ and Ch- keys on the box simultaneously when the "boot" message appears on the front panel.

    STEP 4    

    Wait until the "Clr" message appears on the front panel, then release the Ch+ and Ch- keys.

    STEP 5    

    New Installation Settings page will appear.    

    Click here for the guides to complete the setup.

     

    Byond Box (Zapper)

    STEP 1    

    Ensure your box is on standby mode. (Red light on box's front panel).

    STEP 2    

    Press and hold the Standby button. Wait until the LED at front panel change from red to green for 3 times, then release the button.

    STEP 3    

    New Installation Settings page will appear.    

    Click here for the guides to complete the setup.

     

    Byond Box (New Zapper)

    STEP 1    

    Switch off the power of your box and ensure that the adapter�s power light is off.

    STEP 2    

    Switch on the power of your box and ensure that the adapter's power light is on.

    STEP 3    

    Keep pressing the 'Power' button until the Startup Option screen appears.

    STEP 4    

    Press "369" on the remote control to trigger refresh box setting menu.

    STEP 5    

    Press "OK" to proceed. The box will be refreshed to the original setting.

    STEP 6    

    New Installation Settings page will appear.    

    Click here for the guides to complete the setup.


    VIEW STB DIAGNOSTICS - NETWORK DIAGNOSTICS (ULTRA BOX / ULTI BOX)

    STEP 1  

    On your remote, press the HOME button and the home menu will be displayed on top of your screen.

    STEP 2    

    Navigate to Settings.

    STEP 3  

    Navigate to STB Diagnostics and press "OK".

    STEP 4    

    Select Network Diagnostics and press "OK".

    STEP 5  

    Details information of Network Diagnostics screen will be displayed.


    WHY AM I NOT RECEIVING A PAYMENT REMINDER?

    Please ensure that your mobile number is up to date in our database to ensure that payment reminders are sent to the right person.

     

    You can do so via:

    1.    Astro Self-Service Portal

    2.    Call our Customer Call Centre (CCC)

     

    **Only account holder can update the mobile number

     


    I AM AN ASTRO TV PACK CUSTOMER AND HAVE ACCESS TO DISNEY+ HOTSTAR; CAN I SIGN UP FOR MULTIPLE ACCESS TO DISNEY+ HOTSTAR?

    Please note that only one Disney+ Hotstar access is bundled to each TV Pack subscription which allows two concurrent streams on Disney+ Hotstar. 


    SLOW INTERNET CONNECTION - MAXIS

    Slow browsing using LAN cable

    Looks like there is something wrong with your service connection.

    Please run the Speed Test and attach the picture or screenshot of the  speed test in the Feedback Form below, in order for us to provide further  assistances.

    Click here for Speed Test guideline.


    Slow browsing using LAN cable

    Looks like there is  something wrong with your service connection.

    Please run the Speed Test and attach the picture or screenshot of the  speed test in the Feedback Form below, in order for us to provide further assistances.

    Click here for Speed Test guideline.

     

    Quick Info
    A Speedtest is a service that provides free analysis of Internet access  parameters, such as connection data rate.


    Slow browsing using Wi-Fi

    1. Router Positioning

    Most people  underestimate the importance of picking a good spot for a Wi-Fi router. Even a small shift in positioning could end up being the difference between day  and night.

    i) High vs. Low

    Put the router as high up as possible to  extend the broadcasting range of the radio waves. This also helps clear the  router of possible interferences.

    ii) Concrete &  Metals

    Make sure your router isn't blocked by any other objects, especially  devices that are electronic. Also, avoid placing your router in your basement  as this area is usually enclosed by a lot of concrete, which can be almost  impossible for Wi-Fi signals to penetrate.

    iii) Distance to  Router

    The further away from your router you get, the weaker the Wi-Fi signal. Therefore, the best option is to place your router as close to your  devices as possible, but this is only practical if you have one main area  where you tend to use your devices.

    Otherwise, you should place your  router near the center of your home. After all, Wi-Fi broadcasts in 360  degrees, so it doesn't make sense to put it at one end of the house.

     

    2. Wireless Interference & Noise

    You've probably never  noticed but there are wireless signals all around you wherever you go and  they're passing through you all the time. From where? Electronic devices,  Wi-Fi routers, satellites, cell towers, and more.

    Although Wi-Fi is supposed to be on a different frequency than most of these devices, the amount of radio noise can  still cause interference. Some common causes of interference include:

    • Microwaves
    • Bluetooth Devices
    • Cordless Phone

     

    3. Surrounding Wi-Fi signals

    A truth of the modern world is that every household has their own Wi-Fi network, which can cause issues with channel  overlap. This can be somewhat problematic in a townhouse, but is especially  problematic in housing complexes and apartments where there can be many  routers within close proximity.

    Which is why it's important that you pick a good channel in your  router settings. Modern routers can choose channels for you automatically, but sometimes it's better to investigate and find the best channel yourself.

     

    4. Usage

    More likely, however, is that the people on your network such as friends, roommates, or family members are participating in bandwidth-heavy activities like gaming and streaming Ultra box/ Netflix.

    Fortunately, if this is the case, you can prioritize your own network  traffic by enabling Quality of Service in your router settings.

    If the problem persists, please run a Ping Test, Traceroute Test and attach the picture or screenshot of both test results in the Feedback Form below, in order for us to provide further assistances.

    Please make sure to attach the required  screenshot(s) in ONE file (i.e. Microsoft Word document, PDF, Image file)  before submitting the form.


    Quick Info
    A Speedtest is a service that provides free analysis of Internet access  parameters, such as connection data rate.
    A Ping Test shows how long it takes for packets to reach host.
    A Traceroute Test traces the route of packets to destination host from our server.


    IS THERE A CANCELLATION FEE IF I TERMINATE MY SERVICE? WHAT WILL HAPPEN TO MY CURRENT BUNDLE PACK PROMOTION?

    Should you choose to discontinue/terminate the Astro Fibre Bundle service before the expiry of the contract (24 months), you will be subjected to an early cancelation fee of RM100 x Remaining months of the contract period for your Broadband services and early cancellation fee of New Packs accordingly RM600 (prorated) for Ulti Box or RM1000 (prorated) for Ultra Box.

    Any bundle package promotion will be removed, and you will no longer get to enjoy similar promotions upon reconnection.

    All Astro Fibre devices provisioned (Fibre modem, WiFi router and Mesh) will need to be returned upon termination. Our team will schedule the collection of equipment after your Broadband services have been terminated.

    If equipment is damaged, lost or cannot be retrieved, penalty fees will be applied (excluding Service Tax) accordingly.

    • RM500 for Fibre modem (Broadband Termination Unit)
    • RM200 for WiFi router (Residential Gateway)
    • RM200/unit for Mesh WiFi

     


    CAN ANYONE LINK THEIR ASTRO ID WITH MY ASTRO ACCOUNT?

    Although anyone can create an Astro ID, only the Astro account owner is allowed to link their account to the Astro ID. Otherwise, you will need permission from the account's owner in order to complete the linking.


    WILL ASTRO CENSOR NETFLIX CONTENT?

    Absolutely not. Astro wants to give our members the convenience of having all their favourite series, exciting originals, vernacular signatures, live sports and local blockbuster movies all in one place.


    NEW INSTALLATION SETTING - HD ENABLED BOX

    STEP 1    

    Choose your language preferences for both Menu Language and Info Language. Then, press "OK".

    STEP 2    

    Select you box operating mode and press "OK".

    STEP 3    

    Select the resolution supports by your TV and press "OK".

    STEP 4    

    Press "OK" to proceed to the next screen.

    STEP 5  

    Please select the LNB type and press "OK".

    STEP 6    

    Select this as the Entry Point and press "OK" to confirm your selection.

    STEP 7    

    Signal reading results for Tuner 1 and Tuner 2 screen will be displayed. Then, press "OK" to proceed to next screen.

    STEP 8    

    Select Yes, continue and press "OK" to connect to Wi-Fi network.

    STEP 9    

    Please wait while the box scanning for the available Wi-Fi network.

    STEP 10    

    Select your Wi-Fi network and navigate to "Connect".

    STEP 11    

    Please enter the password to connect to your network and press "OK".

    STEP 12    

    You are successfully connected when this screen appears.


    WHAT HAPPENED TO THE WIFI SSID WHEN BAND STEERING IS DISABLED?

    When Band Steering is disabled, you will see two separate WiFi SSID based on its frequency bands. Example:

    i.SSID: SSID2G, Password: 1234567

    ii.SSID: SSID5G, Password: 4567890

    *WiFi SSID (Service Set Identifier) is the name of your wireless network, also known as Network ID. It is viewable to anyone with a wireless device within reachable distance of your network.


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