签购与安装 Maxis Fibre Broadband | 签购与安装 Maxis Fibre Broadband。

MaxisONE Fibre Internet

享受Maxis为您打造的更好的WiFi体验

获得与网状WiFi配对的超快光纤,以实现更好的覆盖范围,并由Maxperts优化,以满足您一家大小的互联网需求。

 

Maxis Business Fibre   

可靠的宽频配套可实现更高层次的业务增长。

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Maxis Business Fibre
100Mbps
RM119.00 /月

支持最多 5 台设备上的 2-3 个用户。

Maxis Business Fibre
100Mbps + Fixed IP
RM319.00 /月

支持最多 5 台设备上的 2-3 个用户。

固定 IP。

Maxis Business Fibre
300Mbps
RM179.00 /月

支持最多 10 台设备上的 6 个用户。

Maxis Business Fibre
300Mbps + Fixed IP
RM379.00 /月

支持最多 10 台设备上的 6 个用户。

固定 IP。

Maxis Business Fibre
500Mbps
RM219.00 /月

支持多台设备上最多10个重度用户。

Maxis Business Fibre
500Mbps + Fixed IP
RM419.00 /月

支持多台设备上最多10个重度用户。

固定 IP。

Maxis Business Fibre
1Gbps
RM299.00 /月

支持多台设备上最多 10 名高级用户。

Maxis Business Fibre
1Gbps + Fixed IP
RM499.00 /月

支持多台设备上最多 10 名高级用户。

固定 IP。

 
 

100Mbps Maxis Home Fibre   

适合家居办公及串流。

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Maxis Home Fibre
100Mbps
RM89.00 /月

免费 WiFi-6 Router

Maxis Home Fibre
100Mbps + Voice Unlimited
RM99.00 /月

免费 WiFi-6 Router

无限语音通话

 
 

300Mbps Maxis Home Fibre   

适合全高清串流及浏览。

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Maxis Home Fibre
300Mbps
RM99.00 /月

免费 WiFi-6 Router

Maxis Home Fibre
300Mbps + Voice Unlimited
RM109.00 /月

免费 WiFi-6 Router

无限语音通话

 
 

500Mbps Maxis Home Fibre   

适合有4K串流及游戏需求的小型家庭。

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Maxis Home Fibre
500Mbps
RM149.00 /月

免费 WiFi-6 Router

Maxis Home Fibre
500Mbps + Voice Unlimited
RM159.00 /月

免费 WiFi-6 Router

无限语音通话

 
 

1Gbps Maxis Home Fibre   

完美符合中型家庭的工作及游戏需求。

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Maxis Home Fibre
1Gbps
RM249.00 /月

免费 WiFi-6 Router

Maxis Home Fibre
1Gbps + Voice Unlimited
RM259.00 /月

免费 WiFi-6 Router

无限语音通话

 
 

2Gbps Maxis Home Fibre   

为满足所有人的一切需求而设的终极高速互联网。

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Maxis Home Fibre
2Gbps
RM319.00 /月

免费 WiFi-6 Router

Maxis Home Fibre
2Gbps + Voice Unlimited
RM329.00 /月

免费 WiFi-6 Router

无限语音通话

 
 
 

全国范围内安装

 

签购

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常问问题

在这里找到您要的答案。

 

为什么要在这里申请?

我们提供一站式服务为您申请Astro和Broadband。不必开车,排队和在销售柜台等候。 我们可以帮助您处理您的申请。


在这里申请需付多少费用?

我们不收取额外费用。 无需提供信用卡信息。 费用与您在销售柜台申请的费用相同。


申请程序如何?

首先,您可以在线申请,我们将在工作时间内立即与您联系。 通过WhatsApp/电子邮件/传真发送您的身份证-IC(马来西亚公民)/ 护照(外国人)的复印件给我们。 收到所有资料后,我们将立即处理您的申请。


申请程序有多快?

一旦收到您的完整资料,我们将在工作时间内立即处理您的申请。一旦您的申请获得批准,服务提供商的承包商将与您联系以进行安装预约。


为什么要同时申请 ASTRO 和宽频?

ASTRO 和宽频收费同时在一张账单,享受更大的节省和无忧的账单支付。 在24个月的合约期内,您可以每月以折扣价享受 Astro 和宽频。


有哪些电视配套可供选择?

Astro 提供多种电视配套,包括娱乐、体育、电影和儿童配套。您可以选择符合您观看需求的配套,并在适用情况下添加额外的串流应用服务。


我可以只订阅电视而不订阅宽频吗?

可以,您可以只订阅 Astro 电视配套而无需绑定宽频。不过,将 Astro 电视与光纤宽频绑定可享有更好的每月优惠,并且只需支付一张综合账单,更加方便。


我家需要多少宽频速度?

对于小型家庭以及轻度上网和串流使用者,100Mbps 通常已足够。较大家庭、游戏玩家或重度串流用户则可选择 500Mbps 或 1Gbps 配套,以获得更流畅的多设备使用体验。


是否有合约期限?

大多数 Astro 电视和光纤宽频配套都附带 24 个月合约期。如在合约期满前取消服务,可能会产生提前终止费用。


之后可以升级电视配套或宽频计划吗?

可以,您可在符合资格及覆盖范围的情况下随时升级电视配套或宽频速度。根据升级情况,可能需要重新计算合约期限。


我将如何收到我的账单?

您的每月账单将由 Astro 直接发出。您可通过电子邮件接收账单,或通过 Astro 账户在线查看。绑定配套用户将收到电视与宽频服务的综合账单。


有哪些付款方式?

付款方式包括网上银行、自动扣款、信用卡或 Astro 提供的其他认可付款渠道。我们的团队将在申请过程中为您提供协助。


如果服务中断怎么办?

如果您遇到任何服务中断问题,可联系 Astro 客户服务寻求技术协助。大多数情况下可远程解决,如有需要将安排技术人员上门处理。


我可以将 ASTRO 服务迁移到新地址吗?

可以,迁移服务需视新地址是否在服务覆盖范围内而定。根据您的配套,可能会产生迁移费用及合约调整。


申请时需要信用卡吗?

不需要,提交申请时无需提供信用卡资料。服务获批后,付款安排将由 Astro 直接处理。


我可以在电视配套中添加串流服务吗?

部分 Astro 电视配套可根据当前促销及服务情况添加串流服务等附加项目。可能需支付额外月费。


安装光纤时是否提供 WIFI 路由器?

是的,光纤安装时通常会提供 WiFi 路由器。路由器型号可能会根据所选宽频速度配套而有所不同。


申请前可以查询宽频覆盖范围吗?

可以,我们会在处理您的申请前确认您地址的服务覆盖范围,以确保该地区可安装宽频服务。


申请宽频需要准备哪些文件?

马来西亚公民需提供 MyKad 复印件。外籍人士则需在提交宽频申请时提供护照复印件。


申请后多久可以安装?

申请获批后,服务提供商通常会在 2 至 7 个工作日内联系您安排宽频安装预约。


宽频合约期限是多久?

大多数 Astro 宽频配套附带 24 个月合约期,从安装日期开始计算。如您搬迁,可能需要在新地址重新签订 24 个月合约。


我可以将宽频迁移到新地址吗?

可以,您可在新地址具备服务覆盖的情况下迁移宽频服务。合约期限可能会从新安装日期起重新计算 24 个月。


我可以要求更改安装位置或移动家中设备吗?

可以,您可申请在家中调整宽频设备位置。若属于非标准安装,可能会产生额外费用,并需在评估后直接支付给安装人员。


如果我已有宽频合约,可以转到 ASTRO 宽频吗?

可以,您可转用 Astro 宽频。为避免服务中断,建议在终止现有宽频合约前先开通新的宽频服务。


非标准安装是否需要额外费用?

标准安装在促销期间可能免费,但非标准安装(如设备迁移或复杂布线)可能会产生额外费用,并需直接支付给安装人员。


WHERE DO I VIEW MY HD CHANNELS?

Upon successful subscription, you will be able to view your chosen HD channels within 3 hours by keying in the channel numbers into your remote control. Please note that subscription through Channel 200 will take effect within 24 hours.


I AM CONSIDERING SUBSCRIBING TO PRIMARY PACK + ULTI BOX WITH ASTRO & BROADBAND, CAN I UPGRADE TO ULTRA BOX?

No, Ultra Box is only available for Entertainment Pack and above only.


HOW DO I ACCESS THE DISNEY+ HOTSTAR APP ON THE ULTRA OR ULTI BOX?

Please first ensure Disney+ Hotstar access is included and has been activated as part of your Astro subscription. Once you have completed your activation process, you can enjoy Disney+ Hotstar on the Ultra box with these simple steps:

  • Step 1 -Press "Home' on your Astro remote control. On the apps rail, select "Disney+ Hotstar' app > OK > My Account


NEW INSTALLATION SETTING - HD ENABLED BOX

STEP 1    

Choose your language preferences for both Menu Language and Info Language. Then, press "OK".

STEP 2    

Select you box operating mode and press "OK".

STEP 3    

Select the resolution supports by your TV and press "OK".

STEP 4    

Press "OK" to proceed to the next screen.

STEP 5  

Please select the LNB type and press "OK".

STEP 6    

Select this as the Entry Point and press "OK" to confirm your selection.

STEP 7    

Signal reading results for Tuner 1 and Tuner 2 screen will be displayed. Then, press "OK" to proceed to next screen.

STEP 8    

Select Yes, continue and press "OK" to connect to Wi-Fi network.

STEP 9    

Please wait while the box scanning for the available Wi-Fi network.

STEP 10    

Select your Wi-Fi network and navigate to "Connect".

STEP 11    

Please enter the password to connect to your network and press "OK".

STEP 12    

You are successfully connected when this screen appears.


IF A CUSTOMER HAS FEW ACCOUNTS WITH ASTRO, CAN THEY CHOOSE TO RECEIVE E-BILL OR SMS BILL FOR ONLY ONE ACCOUNT AND THE OTHERS REMAIN IN PAPER BILL?

Yes, customer may choose to have different billing method for each different account.

Physical bill charging will only apply to the account that has opted for paper bills.


ROUTER NO POWER - ALLO

1. Ensure power cable  is connected tightly.    

2. Try to use another power socket /  power source to eliminate faulty power sockets/power sources which  could cause the issue.

3. If the issue persists, submit your feedback form for further assistance.


I ALREADY HAVE THE ULTI BOX. HOW DO I USE ALL THE NEW FEATURES?

Visit https://product.astro.com.my/box or check out our user guide for a quick and easy way to get started!

 


SET TV TO SYNC TO ASTRO REMOTE CONTROL - HD ENABLED BOX

STEP 1

Identify your remote control:

a)   Remote control with Astro logo at the bottom of the remote, proceed to STEP 2.

b)   Remote control with Astro logo at the top of the remote, proceed to STEP 4

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STEP 2 (Astro Logo at the bottom of the Remote)

On your remote, press the “set tv” button and set tv instructions will be displayed on top of your screen:

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STEP 3

Follow the steps appear on the TV screen to sync your Astro remote and complete the setup.

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STEP 4 (Astro Logo atthe top of the Remote)

Press and hold “tv input” key on bottom left of the remote for 3 seconds until the LED blinks twice.

STEP 5

Enter the 2-digit TV Code of your TV Brand and the LED will blink twice:

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STEP 6

Try out the TV controls (TV Standby or adjust Volume) to check if they are working correctly.

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STEP 7

Press ok and wait for the LED to blink twice to save the settings.


I AM CURRENTLY USING A SONY TV MODEL THAT DOES NOT SUPPORT 4K UHD; CAN I STILL WATCH THESE CHANNELS IN LOWER RESOLUTION?

Yes, you may still watch CH550 Love Nature and CH811 Astro SuperSport which offers the same content/programmes, but in HD resolution. Kindly note that CH811 Astro SuperSport is only available for customers on the Sports, Sports Plus, Premium 1, Premium 2, Premium 4, Platinum Lite and Platinum Packs.


I RECENTLY GOT AN ULTI BOX, WILL ASTRO REQUIRE ME TO SWAP MY BOX IF I SUBSCRIBE TO THE NEW PACKS?

No, if you already have an Ulti box you will not be required to swap the box to enjoy the new packs. However, if you would like to access 4K UHD content, you may upgrade to Ultra Box. Installation and activation fees will be chargeable depending on your package selection.


IS THE PARTNERSHIP WITH NETFLIX IS A MONOPOLY OF OTT APPS?

Astro wants to give our members the convenience of having all their favourite series, exciting originals, vernacular signatures, live sports and local blockbuster movies in one place. Astro customers will be able to enjoy greater convenience by having Netflix bundled with their Astro subscription, consolidating the subscriptions, and providing easy access for payment in a single bill, at the best value.


PLEASE INSERT THE CORRECT ASTRO SIM CARD WITH THE ARROW FACING DOWN. (CA 1)

STEP 1

Switch off the power for your box and make sure that the adapter's power light is off.

STEP 2

Locate the SIM card at the left side and gently pull it out.

STEP 3

Wipe the SIM card's gold chip clean using a dry soft cloth.

STEP 4

Make sure the gold chip is facing down and reinsert it all the way in.

STEP 5

Switch on the power for your box and make sure that the adapter's power light is on.

Please wait for 5 minutes.

STEP 6

Turn on your Ultra Box. You should no longer be experiencing this problem.

If issue persist, please submit the issue in our Feedback Form with the error details and provide sim card number for assistance.


CAN THE PVR SERVICE FEE BE ADDED AS AN ALA-CARTE?

No, the PVR service fee is included in all Starter Pack, Value Pack, Super Pack Lite, Super Pack and Super Pack Plus subscriptions only.


IF I NEVER RECEIVE THE REFUND WITHIN THE PROMISED TIMELINE, WHAT SHOULD I DO?

You may use the same feedback form and choose below options.

Category: I would like to request for refund

Sub Category: Request for Refund


WHAT ARE THE 4K UHD CHANNELS THAT ASTRO MULTIROOM (SMART TV) CUSTOMERS CAN WATCH?

Starting 12 December 2023, Multiroom Smart TV app customers can enjoy two 4K Ultra HD (4K UHD) channels, namely CH549 Love Nature and CH805 Astro SuperSport. “Love Nature” is available to all customers regardless of their subscribed TV Pack. It celebrates the complexity of life on earth, presenting nature stories in stunning detail and colours.


Additionally, “Astro SuperSport” is only available to customers on the Sports, Sports Plus, Premium 1, Premium 2, Premium 4, Platinum Lite and Platinum Packs. This channel showcases a variety of sporting events, selected to appeal to the Malaysian viewing audience.


HOW DO I GET ADDITIONAL MOVIES WITH VIDEO ON DEMAND?

Discover thousands of movies and series you'll love, and we are continuously expanding. If you would like to enjoy more movies on top of your current subscription, press the Home button and select On Demand. Use the arrow keys to scroll to Store. Pick and choose to rent any movie for up to 48hours.


HOW MANY DEVICES CAN I REGISTER TO ASTRO GO WITH ONE (1) ASTRO ID?

You may register up to four (4) devices.

To remove devices on Astro GO, click on Settings > Registered Devices to view and remove a device(s) from the list of devices registered to your Astro ID.


CAN I WATCH CHANNELS / SHOWS I'M SUBSCRIBED TO USING THE MY ASTRO?

Unfortunately, you can't. My Astro is an easy-to-use, free mobile phone app and responsive web portal that helps Astro customers manage their Astro accounts. Astro customers can watch their favourite shows anytime, anywhere using the Astro GO app which is included in their subscription.


WHAT ARE THE DIFFERENT WAYS I CAN SUBSCRIBE TO MULTIROOM?

For customers that would like to subscribe to Multiroom with a box installation,

(i) customers on the old packages (example Family Pack, Starter Pack, Value Pack, Super Pack or Super Pack Plus) will have to subscribe to our new packages first by sending "Switch" to 03-9543 3838 via WhatsApp;

(ii) customers on the new Astro packages can subscribe by visiting product.astro.com.my/multiroom or WhatsApp "Hi" to 03-9543 3838.


MAXIS - TECHNICOLOR ROUTER

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1. Please standby computer/laptop to access to the internet and connection must be via LAN (cable) [Connect the LAN (cable) to the yellow port in Maxis Router and  direct to computer/laptop].

2. You may open any web browser such as Google Chrome, Internet Explorer, Mozilla Firefox and etc.

3. On the address bar, please go to http://192.168.1.254 and below page will appear.

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If below box appear, please enter required details as below:

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USERNAME:  Administrator

PASSWORD: (ACCESS KEY AT THE RGW STICKER)

(These are the defaults, if you have done previous configuration on your router the password may be different)

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4. Once enter into the page ‘’TECHNICOLOR TG784N V3’’, you may follow below step for the wireless information.

i. Click "Configure”

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ii. Once clicked configure button, below screen will appear.

A. This is your current password. Please delete and enter the new password.

B. Once completed the selection; click the "Apply" button. Router will auto reboot and connection re-establish after few minutes.                      

Please re-connect your wireless using the new password.


CHANGE MENU LANGUAGE - ULTRA BOX / ULTI BOX

STEP 1

On your remote, press the HOME button and the home menu will be displayed on top of your screen.

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STEP 2

Navigate to Settings.

STEP 3

Navigate to Menu Language and press "OK".

STEP 4

Navigate to your preferred language selection and press “OK”.


WHO CAN ENJOY DISNEY+ HOTSTAR ON ASTRO?

Astro is an official distributor of Disney+ Hotstar, the dedicated streaming home for global, and Malaysian hits. Astro customers can now subscribe to Disney+ Hotstar through the new, bigger and more diverse Packs, i.e.: Movies, Premium 1, Premium 3 or Platinum Pack. The streaming service brings together blockbuster movies from Hollywood to Hallyu and award-winning content from Disney, Marvel, Star Wars, Pixar, National Geographic, FX, 20th Centuary Studios and more including exclusive premieres from leading Malaysian studios. Take your family entertainment to the next level with Disney+ Originals like I am Groot, Prey, Baymax, Obi-Wan Kenobi, She-Hulk, IN THE SOOP: Friendcation and more - with the convenience of one monthly bill for all your entertainment needs. 

Movies Pack, Premium 1, Premium 3 and Platinum customers as well as customers on the Starter Plus Pack, Value Plus Pack, and Disney+ Hotstar (3-months Pass) can enjoy Disney+ Hotstar on Astro. 

Customers can subscribe to Disney+ Hotstar via astro.com.my/Disney, as well as via authorised retailers and dealers. 


MAXIS - TPLINK ROUTER

  1. Please standby computer/laptop to access to the internet and connection must be via LAN  (cable) [Connect the LAN (cable) to the yellow port in Maxis Router and  direct to computer/laptop].
  2. You may open any web browser such as Google Chrome, Internet Explorer, Mozilla Firefox and etc.
  3. On the address bar, please go to http://192.168.1.254 and below page will appear.
 


The default login of the router as below. If you have done a configuration on your router previously,  the password may be different.

Username: user
Password: Router S/N (Available on the sticker at the back of the router)

4. Once you have successfully login, the router's web-based setup page will appear. Please follow below steps for the configuration.


5. From the left menu, choose Wireless 2.4GHz  and then click Basic Settings tab on the left menu to access to below screen.

 

6. You may change the Wireless Network Name (SSID) and the SSID Password to follow your preferences, then click "Save"  for the changes to take place.

Please reconnect to the new wireless name with the new password once completed.



7. Since this is a dual band router, you will have 2 Wireless Network Names  (SSID) i.e. 2.4GHz and  5GHz. You may connect to any of the SSID, preferably with a stronger signal available.

You may change the Wireless Network Name (SSID) and the SSID Password to follow your preferences for 5GHz by choosing Wireless 5GHz  then click Basic Settings.

Click "Save" for the changes to take  place and reconnect to the new wireless name with the new password once  completed.


DO I NEED TO PAY FOR ANY CHARGES WHEN THE COURIER AGENT COMES TO PICK UP THE ASTRO BOX & SMART CARD/SIM CARD?

No, the courier charges are borne by Astro for the retrieval of the box and Smart Card/SIM Card.

There will be two attempts made to retrieve the box and you are required to be available at the agreed upon time.


I WANT TO OPT OUT OF MY DISNEY+ HOTSTAR (3-MONTHS PASS) SUBSCRIPTION BUT MY EXPIRY DATE HAS BEEN DEFERRED; WILL I STILL HAVE TO MAKE THE PAYMENT FOR THE ADDITIONAL DAYS OF DEFERMENT?

Yes, your charges during the deferment days will be pro-rated and reflected in your next bill. Please note that due to the recent requested change in your Astro account, the expiry date for your Disney+ Hotstar (3-months pass) subscription has been deferred to xxx (date) to consolidate the final monthly subscription pricing.


SPLIT WIFI TO 2.4GHZ AND 5GHZ

1. Unifi netis brand

The following shows an Interface based on Unifi router

  1. Launch Web Browser and enter the default's gateway's IP address (192.168.1.1) in the address bar.
  1. Enter Username and Password.
    1. Username = tmadmin
    2. Password = Adm@xxxx (xxxx refers to last four digits of MAC address)
  1. Choose WLAN -> wlan0 (2.4GHz) Basic Setting. Note down on SSID.
  1. Choose WLAN -> wlan1 (5GHz). Compare SSID with previous SSID.
  1. If SSID for wlan0 (2.4GHz) and wlan1 (5GHz) are the same. Change wlan1 (5GHz) SSID by adding number 5(i.e. ifuni_5G) to differentiate from 2.4 GHz. Click Apply Changes.

Note: Connection to Wi-Fi may be temporarily loss while the changes is updated.

 


ANY DOCUMENT REQUIRED FOR REFUND?

Yes, customers may need to provide additional documents such as bank-in slips or payment receipts. Any incomplete document, customer will be notified by Astro after validation is made.


CAN I TERMINATE THE ASTRO FIBRE BUNDLE SERVICE?

Yes, you may terminate the service, however an early cancellation fee will be applied for termination/cancellation within 24 months. Please refer to the Astro Fibre's cancellation details.


SPEED TEST - ASTRO FIBRE

1. Power reset (on & off) your Modem and Router.

2. Ensure standard physical connection (No 3rd party devices connected to decoder and modem).

3. Please connect your computer or laptop to your Astro Fibre router using LAN cable. Your LAN cable must be connected from the yellow port of Astro Fibre router (Any available port).

4. Once connected, open any web browser such as Google Chrome, Internet Explorer, Mozilla Firefox and etc.

5. On the address bar, type https://testmyline.astro.com.my/ and below page will appear.

6.Click "GO", and the test will begin.

The test is completed once both download and upload speeds are displayed.

Sample of the Speedtest result is shown below.

**Please ensure the snapshot includes a time stamp and network used either LAN cable or wireless (as per picture above)

7. Kindly screenshot or take a picture of the result, name it as "LAN Speedtest" for test using LAN cable (wired connection).

8. Repeat the test once again using WiFi connection (Please unplug your LAN cable and connect via wireless connection using your SSID).

9. Screenshot or take a picture of the result, name it as "WiFi Speedtest".


CAN I RETURN THE BOX EVEN AFTER I HAVE BEEN CHARGED FOR THE BOX FEE?

Yes, you can return the Astro Box & Smart Card/SIM Card even after being charged for the box fee. After successfully returning the box, Astro will proceed to refund the box fee within 30 days from the confirmation date of the returned items to our Astro warehouse.


DOES THE MULTIROOM (SMART TV) SUBSCRIPTION COME WITH A CONTRACT?

There is no contract for this subscription.


WHO IS ELIGIBLE TO REGISTER AND CANCEL THE AUTO-DEBIT FACILITY?

Only the account holder is allowed to manage the auto-debit facility. However, a third-party card holder has the right to withdraw their registered card from the linked-account with proper validation.


IS IT NECESSARY FOR THE NAME ON THE CREDIT CARD TO MATCH THE NAME OF THE ACCOUNT HOLDER?

No, anyone can make payments on your behalf as long as the credit card is used by the owner themselves.


INTERNET INTERMITTENT OR FREQUENT DISCONNECTION - TIME

Intermittent internet connection using LAN cable
Looks like there is something wrong with your service connection.Please run a Ping Test, Traceroute Test and attach the picture or screenshot of both test results in the Feedback Form below, in order for us to provide further assistances.

Please make sure to attach the required screenshot(s) in ONE file (i.e. Microsoft Word document, PDF, Image file) before submitting the form.

Quick Info
A Ping Test shows how long it takes for packets to reach host.
A Traceroute Test traces the route of packets to destination host from our server.


Intermittent internet connection using Wi-Fi

1. Router Positioning

Most people underestimate the importance of picking a good spot for a Wi-Fi router. Even a small shift in positioning could end up being the difference between day and night.    

i) High vs. Low

Put the router as high up as possible to extend the broadcasting range  of the radio waves. This also helps clear the router of possible interferences.
 

ii) Concrete & Metals

Make sure your router isn't blocked by any other objects, especially devices that are electronic. Also, avoid placing your router in your basement as this area is usually enclosed by a lot of concrete, which can be almost  impossible for Wi-Fi signals to penetrate.
 

iii) Distance to Router

The further away from your router you get, the weaker the Wi-Fi signal. Therefore, the best option is to place your router as close to your  devices as possible, but this is only practical if you have one main area where you tend to use your devices.

Otherwise, you should place your router near the center of your home. After all, Wi-Fi broadcasts in 360 degrees, so it doesn't make sense to put it at one end of the house.


2. Wireless Interference & Noise

You've probably never noticed but there are wireless signals all around you wherever you go and they're passing  through you all the time. From where? Electronic devices, Wi-Fi routers, satellites, cell towers, and more.

Although Wi-Fi is supposed to be on a different frequency than most of these devices, the amount of radio noise can still cause interference. Some common causes of interference include:

  • Microwaves
  • Bluetooth Devices
  • Cordless Phone
 

3.  Surrounding Wi-Fi signals

A truth of the modern world is that every household has their own Wi-Fi network, which can cause issues with channel overlap. This can be somewhat problematic in a townhouse, but is especially problematic in housing complexes and apartments where there can be many routers within close proximity.

Which is why it's important that you pick a good channel in your router settings. Modern routers can choose channels for you automatically, but sometimes it's better to investigate and find the best channel yourself.
 

4. Usage

More likely, however, is that the people on your network such as friends, roommates, or family members are participating in bandwidth-heavy activities like gaming and streaming Ultra box/ Netflix.

Fortunately, if this is the case, you can prioritize your own network traffic by enabling Quality of Service in your router settings.

If the problem  persists, please run a Ping Test, Traceroute Test and attach the picture or screenshot of both test results in the Feedback Form below, in order for us to provide further assistances

Please make sure to attach the required screenshot(s) in ONE file (i.e. Microsoft Word document, PDF, Image file)  before submitting the form.


Quick Info
A Speedtest is a service that provides free analysis of Internet access parameters, such as connection data rate.
A Ping Test shows how long it takes for packets to reach host.
A Traceroute Test traces the route of packets to destination host from our server.


WHAT WILL BE INCLUDED IN MY ASTRO BILL?

Your bill statement will include details of your monthly subscription charges; e.g. charges for your chosen Astro packages and Broadband service. It will also show the time period of which your first bill will cover, as well as indicate how much the total charges are and when the payment due date is.


WHAT IS THE RECOMMENDED INTERNET SPEED FOR THE ULTRA/ULTI PLUG & PLAY BOX?

The minimum internet speed required to stream via Ultra Plug & Play Box is 30Mbps for 4K UHD viewing, and Ultra/Ulti Plug & Play is 10Mbps for HD viewing. For better streaming experience, we recommend 100Mbps and above.


WILL I BE ABLE TO ACCESS NETFLIX ON MY ULTRA/ULTI BOX?

You will be able to access Netflix on your Ultra and Ulti Box. However, kindly note that if you have an Ulti Box with a Netflix Premium subscription, you will not be able to watch content in 4K UHD and Netflix Spatial Audio.


INTERNET INTERMITTENT OR FREQUENT DISCONNECTION - MAXIS

Intermittent internet connection using LAN cable

Looks like there is something wrong with your service connection.

Please run a Ping Test, Traceroute Test and attach the picture or screenshot of both test results in the Feedback Form below, in order for us to provide further assistances.

Please make sure to attach the required  screenshot(s) in ONE file (i.e. Microsoft Word document, PDF, Image file) before submitting the form.

Quick Info

A Ping Test shows how long it takes for packets to reach host.

A Traceroute Test traces the route of packets to destination host from our server.

Intermittent  internet connection using Wi-Fi

1. Router Positioning

Most people underestimate the importance of picking a good spot for a Wi-Fi router. Even a small shift in positioning could end up being the difference between day and night.

i) High vs. Low

Put the router as high up as possible to extend the broadcasting range of the radio waves. This also helps clear the  router of possible interferences.

ii) Concrete & Metals

Make sure your router isn't blocked by  any other objects, especially devices that are electronic. Also, avoid  placing your router in your basement as this area is usually enclosed by a  lot of concrete, which can be almost impossible for Wi-Fi signals to penetrate.

iii) Distance to Router

The further away from your router you  get, the weaker the Wi-Fi signal. Therefore, the best option is to place your  router as close to your devices as possible, but this is only practical if  you have one main area where you tend to use your devices.

Otherwise, you should place your router near the center of your home. After all, Wi-Fi broadcasts in 360 degrees, so it doesn't make sense to put  it at one end of the house.

2.  Wireless Interference & Noise

You've probably never noticed but there are wireless signals all around you wherever you go and  they're passing through you all the time. From where? Electronic devices, Wi-Fi routers, satellites, cell towers, and more.

Although Wi-Fi is supposed to be on a different frequency than most of these devices, the amount of radio noise can still cause interference. Some common causes of interference include:

i) Microwaves

ii) Bluetooth Devices

iii) Cordless Phone

 

3.  Surrounding Wi-Fi signals

A truth of the modern world is that every  household has their own Wi-Fi network, which can cause issues with channel overlap. This can be somewhat problematic in a townhouse, but is especially problematic in housing complexes and apartments where there can be many routers within close proximity.

Which is why it's important that you pick a good channel in your  router settings. Modern routers can choose channels for you automatically,  but sometimes it's better to investigate and find the best channel yourself.


4. Usage

More likely, however, is that the people on your network such as friends, roommates, or family members are participating in bandwidth-heavy activities like gaming and streaming Ultrabox/Netflix.

Fortunately, if this is the case, you can prioritize your own network traffic by enabling Quality of Service in your router settings.

If the problem  persists, please run a Ping Test, Traceroute Test and attach the picture or screenshot of both test results in the Feedback Form below, in order for us to provide further assistances.

Please make sure to attach the required  screenshot(s) in ONE file (i.e. Microsoft Word document, PDF, Image file) before submitting the form.

Quick  Info

A Speedtest is a service that provides free analysis of Internet access  parameters, such as connection data rate.

A Ping Test shows how long it takes for packets to reach host.

A Traceroute Test traces the route of packets to destination host from our server.


WHAT HAPPENS IF I PAY MORE THAN WHAT IS STATED IN MY BILL?

The balance will be credited into your account, which will be reflected when you receive your next bill. The balance credit will be used to offset your bill balance.


AS A CURRENT ASTRO CUSTOMER, WILL I BE CHARGED A SWITCHING FEE FOR MOVING TO THESE NEW PACKS?

There are no switching fees apply when existing Astro customer move to new packs.


WHAT INFORMATION IS REQUIRED TO PAY MY ASTRO BILL?

You would need your 10-digit account number and your email address.


WHAT IS THE WARRANTY ON THE ULTRA/ULTI PLUG & PLAY BOX?

The Ultra/Ulti Plug & Play Box comes with a one-year box hardware warranty.

For self-installation, there is a warranty seal at the bottom of the Ultra/Ulti Plug & Play Box, which must not be removed or tampered with as this would void the one-year Ultra/Ulti box hardware warranty.


I NEED FURTHER ASSISTANCE WITH MY DISNEY+ HOTSTAR ACCESS; WHO CAN I CONTACT?

For any access related queries on Disney+ Hotstar, please call or WhatsApp "DH Help


CONNECTIVITY ISSUE (UNABLE TO CONNECT TO WI-FI/UNABLE TO CONNECT TO VOD/CPVR @ HOME MENU/ULTRA BOX OFFLINE WITH ERROR MESSAGE)

STEP 1
Check the internet connectivity by run the Test Connection.
Refer Run Test Connection.


STEP 2
Verify the Test Connection results.
a. All connected successfully - Proceed to STEP 3
b. All connection failed - Proceed to STEP 4
c. Router connection successfully, others failed - Proceed to STEP 7



STEP 3
Please ensure your box with the latest software update from "General Diagnostics".
Refer to Check Software Version Status.

If your box status is other than "Your box has the latest update (a)", please proceed to update the software.
Refer Software Update guide.



STEP 4
Check the connection to the box either using Ethernet (LAN cable) or Wi-Fi.
a. If using Ethernet (LAN cable) - Connect to Live Agent for help.
b. If using Wi-Fi - Proceed to STEP 5



STEP 5

Check location of the decoder and router.
a. If nearby (within 1.5m) - Try connect to box from router using LAN cable.
b. If far (more than 1.5m) / No LAN cable - Proceed STEP 6



STEP 6

Reboot router, modem and decoder.
If issue persist, please try again after 30mins to 1 hour. Connect to live agent if persist after 30 mins to 1 hour.

STEP 7
Suspect there is an issue with your internet connection. 
Please check with your internet service provider or if under Astro Fibre / Astro Broadband, connect to Live Agent for help.


I AM NOT INTERESTED IN THESE NEW PACKS; I WOULD LIKE TO ADD ON/UPGRADE THE OLD PACK SELECTION TO MY SUBSCRIPTION.

We encourage you to upgrade your Astro experience by switching to our new packs to enjoy more choices, value and flexibility. Starting 9 November 2021, you would need to be subscribed to the new packages to make any changes to your subscription.


HOW DO I CHECK MY CONTRACT INFORMATION?

To check your contract, please visit My Astro.


WHY IS THERE A REQUIREMENT TO ENTER A 10-DIGIT ACCOUNT NUMBER?

By keying in the 10-digit account number, Astro will be able to provide better self-service options, as it allows Astro to customise automation options based on the needs of each customer's account.


CHANGE STANDBY MODE - ULTRA BOX / ULTI BOX

STEP 1

On your remote, press the HOME button and the home menu will be displayed on top of your screen.

STEP 2

Navigate to Settings.

STEP 3

Navigate to Standby Mode and press "OK".

STEP 4

Navigate to your preferred selection and press "OK".

STEP 5

Navigate to Save and press "OK" to confirm your selection.


WHEN IS THIS SERVICE AVAILABLE ON ASTRO?

Further details on pricing, billing and availability will be confirmed in coming months. Look out for more details and register your interest via https://astro.com.my/Netflix


WHAT IS THE NEW USER INTERFACE ON THE ULTI BOX?

Astro is continuously improving our user interface and introducing new features to our platforms to ensure that your Astro experience is more seamless, efficient and user-friendly.

For details on our latest interface, Picture-in-Picture mode and auto-start interactive mode on Astro GO, please click here.

In addition, we have also recently introduced a new look to the Title Information Page, the ability to disable the Profile Selection Screen and adjustable auto-standby timing. For more information, please click here.


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