No, Astro GO is a free app for Astro customers. The content available on Astro GO will depend on the subscription pack that you are subscribed to.

If you do not have an Astro subscription, please click here to find out packages available.

Astro X3 allow up to 2 concurrent streams at the same time, shared across your registered devices. If you’d like to enjoy more simultaneous viewing, you can add GO+ to increase to up to 4 concurrent streams for RM5.99 per month (exclusive of SST). While streaming is flexible across devices, only one Smart TV can be used at a time. The remaining streams can be used on mobile or other supported devices via Astro GO.

If Netflix is included as part of your Astro pack, you will find it in My Astro app

where you will be able to manage all the streaming apps you are entitled to.

Netflix will also be included in your Astro bill under “Monthly Charges”

If you have added Netflix to your bill (Netflix Add-on), the Netflix subscription charge will appear in your Astro bill under “One-time charges” as Netflix App Subscription or Netflix Premium and will be charged monthly. You should refer to Netflix account Management for any changes to your Netflix subscription or should you wish to change to other billing methods.

Astro X3 packs offer a new way to enjoy Astro — without the need for a set-top box or satellite dish, giving you a simpler and more flexible way to watch your favourite content. With no box required, you can start streaming your favourite entertainment shows and live sports instantly via the Astro app on selected Smart TVs and personal devices such as smartphones, tablets, and laptops — anytime, anywhere. And with just a 12-month contract, these plans offer greater flexibility while delivering the same breadth of content you enjoy with Astro.

You can choose from two flexible 12-month options, depending on your viewing preferences:

• Astro X3: Entertainment 12 Pack – for a wide range of entertainment content
• Astro X3: Sports 12 Pack – for live sports and comprehensive coverage

*No-contract options will be available from December 2026.

After order submission, the Plug & Play Box and Astro SIM card will be couriered separately to your service address. The delivery dates with the tracking numbers will be communicated via SMS.

The Plug & Play Box and Astro SIM card should arrive within 3-working days after your order submission. You may self-install your box by following the guide here.

Within the packs itself, it is not possible to replace or swap out specific services or content. These new packs are designed to provide the best value and content variety at an affordable price. We encourage you to enjoy your experience with the pack and if you’d like, to consider any suitable add-ons for content/service/apps to complement your viewing experience further.

The WiFi SSID and password of the Mesh unit will be automatically synchronized to the WiFi router. Hence, there is no need to configure the WiFi parameters.

*WiFi SSID (Service Set Identifier) is the name of your wireless network, also known as Network ID. It is viewable to anyone with a wireless device within reachable distance of your network.

The TVBAnywhere+ app supports seven languages: Traditional Chinese, Simplified Chinese, English, Vietnamese, Thai, Bahasa Malaysia and Bahasa Indonesia. For major drama titles, subtitles are available in Traditional Chinese, Simplified Chinese, English, Bahasa Malaysia and Bahasa Indonesia. Subtitle availability may vary depending on the title.

This initiative is part of Astro’s “GO GREEN” journey, which was implemented to promote paperless billing and to play our part in protecting the environment. The objective of the Paper Bill Charge is to encourage our customers to opt for e-Billing as their preferred Bill Delivery Method, which is also a more convenient and efficient way to access and manage their bills. Hence, a fixed RM10.00 monthly charge will be applied to all existing and new Astro customers who opt for Paper Bills as their preferred bill delivery method.

You will receive an email within 45 minutes of payment made to let you know whether your advance payment is successful or not. If your payment has failed, you may call Astro's Contact Centre at 03-9543 3838 or wait for an Astro representative to be in contact with you within 2 working days to assist you with your order.

Please reach out to the Viu team if you have any enquiries or require assistance with
the app. Their customer support is available from 9:00 am to 6:00 pm, Monday to
Friday (excluding Public Holidays).

You may contact Viu’s customer support team by:
1. Emailing to: e[email protected]; or
2. Call or WhatsApp them at 018 - 9429950 ; or
3. Reaching out to them via Facebook: https://www.facebook.com/ViuMalaysia/

If you would like to contact Astro, you may reach out to our Customer Service Centre by:
1. Submitting a feedback form here: www.astro.com.my/contactus/form; or
2. Reaching out to us via WhatsApp by typing “Hi” at 03-9543 3838 for assistance

Simply South is a streaming service and one-stop destination for South Indian Regional Video Content. Simply South has the largest library of Tamil, Telugu and Malayam content with the latest movies, evergreen classics and comedy clips on-demand.

The final bill will be generated on the next cycle date once Astro account has been terminated.

Please check if you are streaming on a supported device. Astro GO is only applicable within the supported platforms; mobile devices (phones and tablets) and web browsers.

If you are still having issues, proceed to submit report via WhatsApp or Feedback Form.

If you have forgotten your username or password, you may follow the steps below:

Step 1. Go to netflix.com

Step 2: Click on Sign In

Step 3: Click on "Need Help

From 1st July 2023 onwards, Astro will ONLY accept cheques deposited at Public Bank Berhad.

To simplify your monthly payments, here are some recommended alternatives you can look into.

• Auto-Debit
• Online Banking
• WhatsApp
• JomPAY
• Astro Quick Pay

To find out more on how you can make your payments via these channels, kindly visit here.

Should you choose to continue with cheque payment, do ensure that you follow these steps below.

Step 1: Fill in the cheque

Step 2: Ensure that your 10-digit Astro account number is accurately written at the back of the cheque

Step 3: Go to your nearest Public Bank

Step 4: Locate the Cheque Deposit Machine

Step 5: Select “Bill Payment” on the screen

Step 6: Select “Astro”

Step 7: Drop your cheque in

Step 8: Collect your receipt

The amount you're charged depends on:

• Your contract period and how long's left of your minimum term from the date your subscriptions end, calculated in months.
• Your current box type - Ultra or Ulti/Other Astro Boxes
• The packages you subscribe to, including App services such as Disney+ and Netflix

Further details on pricing, billing and availability will be confirmed in coming months. Look out for more details and register your interest via https://astro.com.my/Netflix

No, your existing add-ons will not be retained. When you terminate your current Astro subscription, all associated add-ons will also be cancelled. As the Astro X3 pack is a separate subscription under a new account, you will need to subscribe to your desired add-ons again, subject to availability under the new plan.

Watch this video or follow below steps to refresh signal of your Astro box

OR

Please ensure to put your box on standby mode to refresh the signal.

The fastest way is via My Astro:

1. Open/Download the My Astro app or visit My Astro web
2. Login with your Astro ID
3. Go to Account
4. Tap on Subscription or TV pack
5. Tap on Rooms
6. For the box that you would like to refresh the smartcard, tap on 'Refresh box' button. This will refresh your Astro box signal

OR

WhatsApp
1. Message 'Hi' to us at 03-9543 3838
2. Click on Tap Here for Options
3. Select Help & Support
4. Type Refresh Astro Box Signal

-
📡 Experiencing technical issues?

📱 Download the My Astro app to:
- Perform self-troubleshoot
- Solve in a few minutes
- No need to call customer service

Payment via cheque will take 3 - 5 working days to be posted. If you require faster payment posting, we recommend you to pay online via Astro Quick Pay.

For Astro Ultra Box or Ulti Boxes, there will be an itemised charge of "Box Fee” stated in your Astro bill.

When Band Steering is enabled, only one SSID network name with one password is available. Example:

i. SSID: SSID, Password: 12345678

Yes. If you’re on any Bundle which includes the Movies Pack, have the Movies Add‑On, are subscribed to the HBO Pack Add‑On or Astro One Epic Pack, you can stream the new channels on Astro GO from 1 March 2026 and 1 April 2026 accordingly.

You may cancel your ZEE5 Premium subscription here. Kindly note that we will not be able to offer a refund if you do decide to leave the ZEE5 app before your subscription period ends.

Due to copyright restrictions, certain shows may not be available for live streaming. However, many shows become available for on-demand streaming shortly after their original airing. The availability and timing can vary depending on the specific show, streaming service, and licensing agreements in place.

electronic Know-Your-Customer (eKYC) is an online process of identifying and verifying individual customers using electronic means. This enables a person to be an Astro customer anytime and anywhere, hassle-free and helps to secure your Astro account by protecting it from unauthorised usage.

Currently, Maxis, Digi, Celcom, TuneTalk, U-Mobile, Yes, XOX and Webe.

Yes, eKYC verification is mandatory. In addition, this verification process helps to reduce manual handling of customer's personal information and secure against unauthorised usage.

If your My Astro App is still accessible, you may go to Account then scroll down to Support & Settings. Click Submit Your Enquiry to provide your feedback either through the feedback form.

OR

You may submit your feedback here.

We would need you to run few tests in order for us to understand your issue and to assist you in fixing the problem.

You may proceed with the troubleshooting steps below which should not require any longer than 15 minutes.

1. Please run each of the tests according to your your Laptop/PC Software.
2. Compile the pictures / screenshots of your test results in one file (i.e Microsof Word document, PDF file) and attach them in the Support Ticket below in order for us to assist you further:
   • List of websites effected.
   • Run the Speed Test via LAN (cable) and Wi-Fi connection - Please click here for Speed Test guideline.
   • Run the Traceroute Test - Please click here for Traceroute Test guideline.
   • Run the Ping Test - Please click here for Ping Test guideline.
3. Once you've gathered all the results, kindly send them all through the Feedback Form below.

Quick Info
A Speedtest is a service that provides free analysis of Internet access parameters, such as connection data rate.

A Ping Test shows how long it takes for packets to reach host.

A Traceroute Test traces the route of packets to destination host from our server.

Below will be the process to terminate Astro account:

1. Account holder to give 30-day notice period for account termination.
2. Account will be scheduled for termination 1 (one) day before customer’s billing cycle date.
3. After account terminated, there will be a collection of Ultra/Ulti box and Broadband Equipment.

Notes: You need to settle the outstanding balance and penalty (if any)

Ultra/Ulti Box retrieval:

• West Malaysia except for East Malaysia, Tioman, Labuan and Langkawi – Courier partner will contact customer for box retrieval.
• East Malaysia, Tioman, Labuan and Langkawi – Installer will do the box retrieval.
• For other than Ultra/Ulti box, refer to recycle information here.

Broadband Equipment retrieval:

• Installer will do the equipment retrieval.

If you don't know your HBO Max password, you can reset it. You need to have access to your account email to reset your password:

1. Do one of the following:
   • On the HBO Max sign-in screen, choose Forgot Password?
   • Go to hbomax.com/forgot-password.
2. Enter your HBO Max (or HBO Max) account email and choose Submit. Forgot your account email?
3. Check your inbox for a HBO Max Password Reset email. This email should arrive within a few minutes.
4. Open the most recent Password Reset email and choose Reset Your Password.
5. Enter a new password and choose Save.

Now, sign in with your account email and your new password.If you don't get a HBO Max Password Reset email, go to Can't reset password.

Astro continuously reviews its product propositions to ensure we can provide the best customer experience for all our subscribers. We have discontinued the 50% multiroom in order to allow our Astro subscribers with a subscription fee of RM100 or more to only pay a standard RM49.99 (with box setup) to enjoy the Multiroom experience on an Ultra or Ulti Box.

We apologise for any inconvenience.

No, you will not be able to manage your account with the Astro Fibre App. However, you may download the “MyAstro” app on your mobile device now to manage your Astro account in a fast and easy way.

Unfortunately, you can't watch on My Astro. However, Astro customers can watch their favourite shows anytime, anywhere using the Astro GO app which is included in their subscription.

You can still download the My Astro app to browse our latest content, rent movies, receive reminder for new shows, and claim exclusive rewards that is related to our content.

📺 Not sure what to watch?

📱 Download the My Astro app to:
- Discover trending shows & movies
- Search by category or title
- Get notified on new shows

Our courier agent/installer will dismantle the devices for you. However, if your equipment is already dismantled, please pack them in their original box/packaging if possible. If this option is not available to you, just hand the equipment over to the courier agent/installer without any packaging. You will not be charged any fees if the original packaging has been damaged/lost.

Yes, your information will still be available in the HBO Max app if you choose to sign in using the same email address as your current Astro login.

Starting 16 February 2024, you may be asked to perform Astro ID verification when you log in to their Astro account on digital platforms such as www.astro.com.my, Astro GO, My Astro etc. This 2-step process encompasses verifying your email address or phone number and re-entering of your existing password.

No. You will need an active Astro subscription before you can subscribe to Disney+ through Astro or enjoy Disney+ as part of an Astro package.

To learn more about Astro packages and our latest offers, click here.

Please ensure that:

a. Your Astro subscription includes Disney+. You can verify this via My Astro app or web under Manage Subscription → Add-ons.

b. Your Disney+ subscription has been activated. You can check the activation status via My Astro app or web under Manage Subscription → Add-ons.

c. You are using the correct email address or mobile number associated with your Disney+ account.

If you continue to experience login issues, please WhatsApp or call Astro’s Customer Service at +603 9543 3838.

No, the Ulti Box does not support 4K UHD content. If you would like to watch Astro's 4K UHD content, please sign up for an Ultra box at Astro Ultra Box and Ulti Box | Astro.