我们提供一站式服务为您申请Astro和Broadband。不必开车，排队和在销售柜台等候。 我们可以帮助您处理您的申请。

我们不收取额外费用。 无需提供信用卡信息。 费用与您在销售柜台申请的费用相同。

首先，您可以在线申请，我们将在工作时间内立即与您联系。 通过WhatsApp/电子邮件/传真发送您的身份证-IC（马来西亚公民）/ 护照（外国人）的复印件给我们。 收到所有资料后，我们将立即处理您的申请。

一旦收到您的完整资料，我们将在工作时间内立即处理您的申请。一旦您的申请获得批准，服务提供商的承包商将与您联系以进行安装预约。

ASTRO 和宽频收费同时在一张账单，享受更大的节省和无忧的账单支付。 在24个月的合约期内，您可以每月以折扣价享受 Astro 和宽频。

Astro 提供多种电视配套，包括娱乐、体育、电影和儿童配套。您可以选择符合您观看需求的配套，并在适用情况下添加额外的串流应用服务。

可以，您可以只订阅 Astro 电视配套而无需绑定宽频。不过，将 Astro 电视与光纤宽频绑定可享有更好的每月优惠，并且只需支付一张综合账单，更加方便。

对于小型家庭以及轻度上网和串流使用者，100Mbps 通常已足够。较大家庭、游戏玩家或重度串流用户则可选择 500Mbps 或 1Gbps 配套，以获得更流畅的多设备使用体验。

大多数 Astro 电视和光纤宽频配套都附带 24 个月合约期。如在合约期满前取消服务，可能会产生提前终止费用。

可以，您可在符合资格及覆盖范围的情况下随时升级电视配套或宽频速度。根据升级情况，可能需要重新计算合约期限。

您的每月账单将由 Astro 直接发出。您可通过电子邮件接收账单，或通过 Astro 账户在线查看。绑定配套用户将收到电视与宽频服务的综合账单。

付款方式包括网上银行、自动扣款、信用卡或 Astro 提供的其他认可付款渠道。我们的团队将在申请过程中为您提供协助。

如果您遇到任何服务中断问题，可联系 Astro 客户服务寻求技术协助。大多数情况下可远程解决，如有需要将安排技术人员上门处理。

可以，迁移服务需视新地址是否在服务覆盖范围内而定。根据您的配套，可能会产生迁移费用及合约调整。

不需要，提交申请时无需提供信用卡资料。服务获批后，付款安排将由 Astro 直接处理。

部分 Astro 电视配套可根据当前促销及服务情况添加串流服务等附加项目。可能需支付额外月费。

是的，光纤安装时通常会提供 WiFi 路由器。路由器型号可能会根据所选宽频速度配套而有所不同。

可以，我们会在处理您的申请前确认您地址的服务覆盖范围，以确保该地区可安装宽频服务。

马来西亚公民需提供 MyKad 复印件。外籍人士则需在提交宽频申请时提供护照复印件。

申请获批后，服务提供商通常会在 2 至 7 个工作日内联系您安排宽频安装预约。

大多数 Astro 宽频配套附带 24 个月合约期，从安装日期开始计算。如您搬迁，可能需要在新地址重新签订 24 个月合约。

可以，您可在新地址具备服务覆盖的情况下迁移宽频服务。合约期限可能会从新安装日期起重新计算 24 个月。

可以，您可申请在家中调整宽频设备位置。若属于非标准安装，可能会产生额外费用，并需在评估后直接支付给安装人员。

可以，您可转用 Astro 宽频。为避免服务中断，建议在终止现有宽频合约前先开通新的宽频服务。

标准安装在促销期间可能免费，但非标准安装（如设备迁移或复杂布线）可能会产生额外费用，并需直接支付给安装人员。

There will be no penalty imposed upon the removal of Astro GO+ from your subscription.

STEP 1

On your remote, press the HOME button and the home menu will be displayed on top of your screen.

STEP 2

Navigate to Settings.

STEP 3

Navigate to Standby Mode and press "OK".

STEP 4

Navigate to your preferred selection and press "OK".

STEP 5

Navigate to Save and press "OK" to confirm your selection.

All streaming apps willbe made available on the Ultra Box first, followed by the Ulti Box. If youwould like to upgrade to the Ultra Box, please visit product.astro.com.my/tv or reach us via WhatsApp by typing “Hi” at 03-9543 3838 forassistance.

If you're trying to visit a website and it won't load, but others do, there could be a variety of causes. If the site itself is down, there's not much you can do but wait.

If you can load the site on other computers or devices (make sure you try different means of connecting to the internet), there may be an issue with your computer or network.

There are some quick fixes that will solve most problems, but you may have to get your hands a little dirty.

1. Try  loading the site on a different device.

  Try loading the website on your phone or on another computer. If the website loads on the other device, the problem lies with your computer.

  If the website doesn't load on another device, the problem is either with the network or the website itself.

2. Restart your computer.

  Oftentimes, a simple reboot will fix the problem you're having. Reboot your computer and test the website again.

3. Try loading the site in a different browser.

  There may be some settings configured incorrectly on your browser. Try a different web browser to see if you can load the website.

4. Temporarily disable your antivirus program.

  Your antivirus software may be interfering with your ability to load certain websites.

  Try disabling the software and then loading the site again. Make sure you enable it again once you have identified the problem.

5. Reset  your modem and router.

  Traffic to or from a certain website may be getting tripped up by your modem or router. Resetting these devices may allow you to access the website again.

6. Check  your computer's date and time settings.

  If your date or time is set incorrectly, you may not be able to connect to secure (https://) websites.

  Check your computer or mobile device's clock to make sure that it is set to the correct time and date.

In the  event the problem persists, please provide below details for further  escalation:

  i. List of websites effected.          

  ii. Run the Speed Test via LAN (cable) and Wi-Fi connection - Please click here for Speed Test guideline.  

  iii. Run the Traceroute Test - Please click here for Traceroute Test guideline.          

  iv. Run the Ping Test -  Please click here for Ping Test guideline.

 Once you've gathered all the results, kindly send them all through the Feedback Form below.

Quick Info
A Speedtest is a service that provides free analysis of Internet access parameters, such as connection data rate.
A Ping Test shows how long it takes for packets to reach host.
A Traceroute Test traces the route of packets to destination host from our  server.

Astro Fibre installation will come with 1 unit of TM fibre modem and 1 WiFi router with 24 months warranty period.

While warranty period for Mesh WiFi will be treated as one-to-one swap for faulty Mesh units at any point of time during your service tenure with active Mesh subscription.

We wish to advise you to make your payment before the following month's bill is generated in order to avoid interruption in your viewing experience. Please note that to reconnect your subscription, there will be a charge of up to RM20 (excl. gov tax) upon reconnection, except for Commercial & Hotel customers.

Find out more about the reconnection fee here.

Step 1:

Type ASTRO EBILL <Your 10-Digit Smart Card Number> <Your Email Address> 

Example: ASTRO EBILL 0156123412 abcdabcd@gmail.com

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Step 2:

Send SMS to 66688

Note: This request must be sent from account holder’s mobile/primary number 

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*Standard telco charges and Terms & Conditions apply

Astro offers 3 different after-sales service that is made available to the customers:

(1)  Express (RM75)

(2)  Same Day (RM70) 

(3)  Regular (RM65) 

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***Price is inclusive of 6% Service Tax.

Astro Fibre is only available with Fibre infrastructure and does not support copper wire infrastructure.

Payment for Astro services will not increase. However, the Service Tax applicable will be increased from 6% to 8% and this will result in an increase in the total amount payable.

STEP 1

On your remote, press the HOME button and the home menu will be displayed on top of your screen.

STEP 2

Navigate to Settings.

STEP 3

Navigate to Video Resolution and press “OK”.

STEP 4

Navigate to your preferred selection and press “OK”.

Recommended to select Auto.

STEP 5

Navigate to Save and press "OK" to confirm your selection if able to read the text properly.

Otherwise, navigate to Cancel to revert to previous settings.

Astro's Plug & Play Box is our latest box where users can enjoy the latest Astro box simply by connecting it to the TV and internet. There is no longer a need to schedule or pay for an installation. By connecting your Plug & Play Box to home broadband, you will be able to-do the following:

• Watch your channels over the Internet. No more rain fade!
• Never miss your favorite shows again as you can stream LIVE events from the beginning, or simply pause and resume the program as you wish.
• Access a library of over 110,000 videos on demand. Catch-up or binge-watch full episodes whenever you like.
• Access your recordings anytime on TV or the Astro GO app via Cloud Recording.

Other features include pause on TV and continue watching on the Astro GO app, enhanced search capabilities and more.

Mac OS X

1. Click the Go tab in the top menu bar and select Utilities from the drop-down menu.

2. Type "network utility" in the search bar in the top right-hand corner of the Utilities window and then hit the "Enter" key on your keyboard. 

3. Click the Network Utility icon to open the Network Utility window.

4. For Ping Test, select the Ping tab and then type the address you'd like to ping in the text box. Click Ping and wait for the ping results.
 

5. For Traceroute Test, select the Traceroute tab and then type the address you like to traceroute in the text box. Click Trace and wait for the traceroute results.
 

Windows 10

1. Click the Search icon (magnifying glass) in the bottom left-hand corner and type "cmd" into the search bar.

2. Select the Command Prompt app - it will be at the top of the list of search results as the best match.

3. A black box with a flashing cursor will open; this is the Command Prompt.

For Ping Test, type "ping" and then hit the Space bar on your keyboard. Type in the address you like to ping and then hit the Enter key on your keyboard. Wait for the ping results.

For Traceroute Test, type "tracert" and then hit the Space bar on your keyboard. Type in the address you like to trace and then hit the Enter key on your keyboard. Wait for the tracert results.

Windows 7 & Vista

1. Open the Start menu by clicking the Windows icon at the bottom left-hand corner of the screen.

2. Type "cmd" in the search bar at the  bottom of the menu.

3. Click cmd found in the search results for Programs.

4. A black box with a flashing cursor will open; this is the Command Prompt.

For Ping Test, type "ping" and then hit the Space bar on your keyboard. Type in the address you like to ping and then hit the Enter key on your keyboard. Wait for the ping results.
 

For Traceroute Test, type "tracert" and then hit the Space bar on your keyboard. Type in the address you like to trace and then hit the Enter key on your keyboard. Wait for the traceroute results.

Windows 8

1. Move the mouse to the right-hand corner of the screen to make the vertical menu bar (charm bar) appear. Click Search.

2. Type "cmd" in the search bar and hit the Enter key on your keyboard.

3. Click cmd that found in the search results for Programs.

4. A black box with a flashing cursor will open; this is the Command Prompt.

For Ping Test, type "ping" and then hit the Space bar on your keyboard. Type in the address you like to ping and then hit the Enter key on your keyboard. Wait for the ping results.
 

For Traceroute Test, type "tracert" and then hit the Space bar on your keyboard. Type in the address you'd like to trace and then hit the Enter key on your keyboard. Wait for the traceroute results.

Windows XP

1. Click the Start button in the bottom left-hand corner of the screen.

2. Click the Run option in the right-hand column.

3. Type "cmd" in the text box and then hit the Enter key on your keyboard.

4. A black box with a flashing cursor will open; this is the Command Prompt.

For Ping Test, type "ping" and then hit the Space bar on your keyboard. Type in the address you'd like to ping and then hit the Enter key on your keyboard. Wait for the ping results.

For Traceroute Test, type "tracert" and then hit the Space bar on your keyboard. Type in the address you'd like to trace and then hit the Enter key on your keyboard. Wait for the tracert results.

If you are facing technical issues, please contact us at wecare@astro.com.my or call/WhatsApp us at 03-9543 3838.

Yes, you may still watch CH550 Love Nature and CH811 Astro SuperSport which offers the same content/programmes, but in HD resolution. Kindly note that CH811 Astro SuperSport is only available for customers on the Sports, Sports Plus, Premium 1, Premium 2, Premium 4, Platinum Lite and Platinum Packs.

Yes. You are entitled to separate Netflix accounts for each main Astro subscription e.g. If you have subscribed to Entertainment Plus, Platinum Pack, etc separately. Therefore, if you have more than one main Astro subscription with Netflix, you may choose to create multiple email addresses to activate each respective Netflix subscription. Please follow the steps provided to you via email/SMS in order to activate your Netflix subscriptions on the website.

What is the BBC Player app?

BBC Player is an authenticated multi-genre SVOD (Subscription Video on Demand) service that allows viewers to watch the very best British programmes anytime and anywhere.

BBC brands available on the app include:

• BBC Earth inspires audiences by sharing the incredible wonders of our universe. BBC Earth showcases the work of the world's foremost factual filmmakers as it seeks to take audiences on a thrilling journey of discovery across natural history and science. From the smallest creature under the microscope to the limitless expanses of space, BBC Earth brings viewers face to face with heart pounding action, mind-blowing ideas and the wonders of being human.
• BBC First is the home of premium, original British dramas. Showcasing world-renowned, award-winning talent in front of and behind the camera, it delivers audiences the first chance to see stories that challenge, immerse and entertain, all with a unique British perspective.
• BBC Brit offers premium factual entertainment that is intelligent but irreverent. Male-skewing but with broader appeal, it blends expertise with entertainment and fact with fun. This brand is the exclusive home of Top Gear and covers a rich variety of subjects: cars, science, adventure, business, life-changing moments, extreme characters, quirky eccentrics and comedy. BBC Brit is available exclusively on BBC Player.
• BBC Lifestyle is the unique entertainment destination brimming with vibrant, fresh and exciting programmes which set trends and guide you into transforming your world; from revamping your home to invigorating your culinary skills and helping you become happier and get the best out of life.
• ​CBeebies is a pre-school channel for children aged six years and under. CBeebies provides a range of pre-school programming designed to encourage learning through play in a consistently safe environment. Acclaimed children's titles such as Bluey, Hey Duggee, Go Jetters, JoJo & Gran Gran, Thomas & Friends and Teletubbies encourage children to learn about and enjoy the world around them.

Who can access the BBC Player app?

Starting 20 December 2022, Astro customers on eligible packs will receive access to the BBC Player app to enjoy world class documentaries, premium British dramas, aspirational lifestyle programmes, engaging preschool programmes and more on the big screen via the Ultra Box, Ulti or stream via the mobile app or website for no additional charge.
 

What content is available on BBC Player?

Access to content within the BBC Player app is based on the pack that Astro customers have subscribed to:

How much does it cost to subscribe to BBC Player via Astro?

BBC Player is bundled to the selected pack listed above (Q3) for both existing and new eligible customers.

Subscribe to our TV Packs for better savings now by visiting www.astro.com.my or WhatsApp "Get BBC" at 03-9543 3838.

How do I access the BBC Player app on the Ultra Box or Ulti Box?

Eligible customers may follow the simple steps below to access the BBC Player app on their Ultra Box or Ulti Box:

How do I access the BBC Player mobile app?

Download the BBC Player app from the iOS App Store or Google Play Store.

After you have successfully downloaded the app to your mobile device, simply click "Astro" as your service provider and log in with your Astro ID. Once complete, you will get instant access to all your favourite BBC content right at your fingertips!

How can I access BBC Player via website?

Please visit www.bbcplayer.com on your browser, log in with your Astro ID and start streaming.

When can I start enjoying my BBC Player subscription?

Starting 20 December 2022, Astro customers on eligible packs will receive complimentary access to the BBC Player app to enjoy world class documentaries, premium British dramas, aspirational lifestyle programmes, engaging preschool programmes and more on the big screen via the Ultra Box, Ulti Box, or stream via the mobile app or website. Thank you for your support.

How many devices can I use to access the BBC Player app at one time?

Customers can access a maximum of 5 devices concurrently on the BBC Player app, including the Astro Ultra Box or Ulti Box.

Can I download content from the BBC Player app for offline viewing?

Yes, selected downloaded programmes will be available for viewing offline for up to 30 days. Just click on a programme you would like to watch offline to check if it is downloadable. Kindly note that this download feature is only available on the BBC Player app. If you are accessing the BBC Player website, you can only stream content online.

What is the storage requirement for content downloading?

The storage requirement is dependent on the type of videos users download as the space needed may vary.

Are there any subtitles available for content on the BBC Player app?

English closed captions are available for all BBC Player programmes, while Chinese and Bahasa Malaysia subtitles are available for selected programmes only.

What audio options are available for content on the BBC Player app?

Currently, only English audio is available for all BBC Player content.

Can I access content on the BBC Player app outside of Malaysia?

Unfortunately, you will not be able to stream or watch programmes online when you are outside of Malaysia. However, you will still be able to watch available downloaded programmes offline on the BBC Player mobile app.
 

Astro Login
How do I register for an Astro ID?

Download the BBC Player app > Select "Profile" > Click on "Log in with Astro ID" > Click on "Do not have an Astro ID? Click here".

Can I update my email address/mobile number for my Astro ID?

Yes, please visit Astro's Self Service Portal via myastro.astro.com.my to update your email address or mobile number.

I have forgotten my password; what should I do now?
Step 1: Click "Log in" and click "Forgot my password"
Step 2: Enter your email address and click "Submit"
Step 3: An email will be sent to your registered email address with further instructions on how to reset your password

How do I unlock a locked user account?

You may contact Astro's Customer Service by:

1. Submitting a feedback form here: https://support.astro.com.my/feedback-form or
2. Send a message on WhatsApp by typing "Hi" at 03-95433838.

Will my personal information be protected?

Yes, Astro is bound by the PDPA act. All information received will be used in accordance with our Privacy Notice.
 

Other App Enquiries

I am unable to log in to BBC Player with my Astro ID via Google; what should I do now?

Please follow the simple steps below if you are facing issues logging in to BBC Player:

1. Go to id.astro.com.my and log in via your Google account
2. Under "Profile", create a new password for your Astro ID
3. Return to BBC Player and sign in via Astro using your Gmail account and the new password

Who may I contact if I encounter any problems with the BBC Player app?

There are 4 ways for you to contact us for assistance:

Issues related to BBC Player in-app or content:

1. Submit an in-app feedback form to BBC Player, or
2. Reach out to BBC Player via email at bbcplayerops@bbc.com Issues related to Astro entitlement/packages:
3. Submit this feedback form here: https://support.astro.com.my/feedback-form, or
4. Send a message on WhatsApp by typing "Hi" at 03-95433838

Do ensure that you are logging in with the correct Astro ID and password. If you are still unable to remember your password, please proceed to use the “forgot password” function to reset your password.  
 

If the issue persists, you may submit an enquiry through our feedback form here. Choose feedback type as “Technical issues” and the issue as “I have an enquiry/issue with Apps.” Then, select the app you’re having trouble logging into, and submit the form. We will get in touch with you within 48 hours.

Kindly note that you will need to link yourAstro ID with an active Astro subscription to use Astro GO, My Astro, and other partner apps that is included in your subscription. You may refer to the steps here on how to do this.

Of course! Please ensure your account is active when requesting for a move.

Netflix is available to IPTV customers on the Ultra Box and Ulti Box. Non-Ultra Box customers will not be able to access Netflix on CH741. Please upgrade to the Ultra Box/Ulti Box to access Netflix on the Ultra Box.

1. Ensure power cable  is connected tightly.

2. Try to use another power socket /  power source to eliminate faulty power sockets/power sources which could  cause the issue.

3. If the issue  persists, submit your feedback form for further assistance.

Yes, a third party is allowed to make the advance payment on your behalf. In the case of refund, the amount will be returned to the owner of the third-party account (source of payment).

Please first ensure Disney+ Hotstar access is included and has been activated as part of your Astro subscription. Once you have completed your activation process, you can enjoy Disney+ Hotstar on the Ultra box with these simple steps:

• Step 1 -Press "Home' on your Astro remote control. On the apps rail, select "Disney+ Hotstar' app > OK > My Account

You have exceeded the maximum number of registered devices allowed. To manage devices on Astro GO, go to Settings > Registered Devices to view / remove devices from the list of registered devices to your account.

If you are still having issues, proceed to submit report via WhatsApp or Feedback Form.
 

Connect your Ultra Box/Ulti Box today and get the full value for your subscription. We believe we can provide you the best entertainment experience in Malaysia, and it all starts with connecting your box to the internet.

Want to enjoy these features for free?

• Continue watching Astro even when it’s raining.
• Binge-watch and catch-up to 110,000 videos on-demand from Malaysia, Hollywood, Korea, China, Bollywood and more anytime.
• Create multiple profiles in your house to enjoy a personalized Astro experience, with shows recommended to you based on your interest. There is a Kids-friendly version for your little ones as well.
• Rewind, pause and fast-forward shows and matches so that you will never miss another moment.

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STEP 1

On your remote, press the HOME button and the home menu will be  displayed on top of your screen.

STEP 2

Navigate to Settings.

STEP 3

Scroll to Network Settings and press "OK". Select New Wi-Fi Connection and press "OK".

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STEP 4

Select your Wi-Fi network and press "OK". Please enter the password to connect to your network.

STEP 5

You have successfully connected when this screen appears.

Yes, you can upgrade your internet speed. However, speed downgrade is not allowed.

Astro & Broadband comes with 24-month contract commitment.

No, the Ulti Box does not support 4K UHD content. If you would like to watch Astro's 4K UHD content, please sign up for an Ultra box at Astro Ultra Box and Ulti Box | Astro.

Customers who subscribe to the Movies, Premium 1, Premium 3 or Platinum Pack will be able to access Disney+ Hotstar immediately and start streaming all their favourite Global, Regional and Malaysian hits upon activation. 

STEP 1

On your remote, press the HOME button and the home menu will be displayed on top of your screen.

STEP 2

Navigate to SETTINGS.

STEP 3

Navigate to Audio Delay and press "OK".

STEP 4

Navigate to your preferred selection and press “OK”.

If you are interested to upgrade your box, you can do so via Astro's retailers or online as follows:

I. Visit https://hub.astro.com.my/#5

II. Select `Box Upgrade` and log in with your Astro ID

III. Select the box you would like to upgrade

You need to identify your modem type by looking at the modem light indicator before proceeding with troubleshooting.

The type of modem is indicated as per below:

MODEM INDICATOR 1



MODEM INDICATOR 2




MODEM INDICATOR 3



BTS 1

1. Please power off your modem and router. (This is to refresh your modem and router performance)
2. Make sure the fibre cable from your wall socket to modem is securely connected.

3. Please ensure the LAN cable is securely connected from router to your devices (Astro Box/Laptop etc.)

Modem connection

   

Router connection



4. Now, power on modem and router, wait for 2 minutes to stabilise the devices after reboot. Your internet services should be restored.

5. If issue persists, please connect to our agent and attach your modem light indicator picture for further assistance.



BTS 2

1. Please power off your modem and router. 
    (This is to refresh your modem and router performance)

2. Make sure the fibre cable from your wall socket to modem is securely connected.



3. Please ensure both LAN cables on the Modem (LAN Port 2) and Router (Port 1) are properly connected.


Modem connection


   
Router connection


4. Power on your modem and router, wait for 2 minutes to stabilise the devices after reboot. Your internet services should be restored.

5. If issue persists, please connect to our agent and attach your modem light indicator picture for further assistance.



BTS 3

1. Please ensure your modem and router power plugs are securely connected to the power socket.



2. Alternatively, try to connect the power plug to a different power socket or power source. This step is to eliminate the possibility of faulty power socket which could cause the issue.

3. If issue persists, please connect to our agent for further assistance.

A deposit of RM500 is payable for new subscribers (non-Malaysians). The fee will be refunded when service is terminated.

No deposit is required for all existing Astro customers and new subscribers (Malaysians).

We would recommend the following browsers for a smooth verification process:

• Google Chrome

• Microsoft Edge

• Mozilla Firefox

• Safari

Yes, as long as it is compatible with Open Mesh standards and Astro Fibre equipment. However, Astro will not be responsible for managing or configuring the device. For the optimum WiFi experience, please pair your Astro Fibre with Astro's Mesh WiFi.

Please refer below for the installation and activation fees for Astro customers on the new pack.

Purchase function on Astro GO is only available for Android devices, Huawei devices and on the Astro GO website. For Apple device users, please head to astrogo.astro.com.my to make your purchase.

Purchase instruction:

Head to the Store section

Click on RENT

Enter Your PIN (Default PIN 0000)

Confirm to Purchase

Purchased Success. Enjoy!

You purchased content title will be available under "Rental" in My Library. All purchases on Astro GO will be added to your monthly bill and accessible on both Astro GO and your Astro decoder. Cancellation of purchase is not possible upon confirmation.

*Purchase of content is only available on Android & Huawei devices and on the Astro GO website*

We encourage you to upgrade your Astro experience by switching to our new packs to enjoy more choices, value and flexibility. Starting 9 November 2021, you would need to be subscribed to the new packages to make any changes to your subscription.

Service Tax is charged based on the date the service is rendered. For services rendered on or after 1st March 2024, the Service Tax rate would be at 8% whilst for services enjoyed before 1st March 2024, the Service Tax rate would be 6%.
 

Not all shows/channels will be available on the Plug & Play Box as this depends on contractual rights with specific guidelines on the entitlement of these shows/channels and what you have as a part of your subscription.

• Customers subscribing to Plug & Play Box with or without Astro Broadband will not have access to 1 (one) Channel - NHK World

Please be assured that we are continuously working hard to make more content available on the Plug & Play Box.

If you prefer to have all these channels, we recommend that you choose the Satellite dish option for the Ultra or Ulti Box.

Unavailable channels are as below:

You may report the incident on WhatsApp at 03-95433838 by typing PNP and our dedicated agents will attend to your matter. Please have your Airway Bill tracking numbers ready for validation.

If a replacement box/Astro SIM card is deemed necessary, a new Plug &Play Box and a new Astro SIM card will be couriered to your service address.

Yes, please WhatsApp "DH Help

You may register for auto-debit via: -

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1.My Astro website.

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2.MyAstro App.

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3.Any of our AstroExperience Store.

As our customers deserve the best entertainment experience, Astro is refreshing its content and packages to offer more choice, value, flexibility, and better experience in a streaming world as part of the new Astro experience.  

The all-new Astro packs are designed for customers in the streaming and connected world, where they can stream all the shows they love on Ultra Box and Ulti Box. Customers can now enjoy their favourite shows all on Astro, from global streaming services like Netflix, Disney+ Hotstar, HBO GO, iQIYI, TVBAnywhere+ as well as all Astro's flagship shows and the best of live sports in one place, on the big screen. Our new packages offer unbeaten value, a greater variety of content and greater convenience, all made better with our Astro & Broadband for better connectivity.

STEP 1

Switch off the power for your box and  make sure that the adapter's power light is off.

STEP 2

Locate the Smartcard at the front or right side and gently pull it out.

Make sure that the adapter's power light is off.

STEP 3

Wipe the Smartcard's gold chip clean using a dry soft cloth.

STEP 4

Make sure the gold chip is facing upwards and reinsert it all the way in.

STEP 5

Switch on the power for your box and make  sure that the adapter's power light is on. Please wait for 5 minutes.

STEP 6

Turn on your box. You should no longer be experiencing this problem.

If issue persist, please submit the issue on our Feedback Form and attach a picture of your smart card number for assistance.

The Download/Upload for each of the speed is as follow:

50Mbps/20Mbps

100Mbps/50Mbps

500Mbps/100Mbps

800Mbps/200Mbps

*Actual download/upload speeds is dependent on external factors, including but not limited to the distance between your devices and the WiFi router, network capacity and the number of connected users, the quality of your internal wiring, any obstructions of WiFi signals, the signal strength of wireless connection from your devices and if you are using a wireless connection. 

You are entitled for free mesh WiFi devices when you sign up for Astro & Broadband with Maxis fibre 500Mbps or 800Mbps speed only.

Mesh WiFi is not available with Astro & Broadband with Allo. However, you may purchase the Mesh WiFi devices separately to pair along with you Allo broadband.

Astro Fibre subscription also comes with a 24-month contract commitment and will NOT be auto renewed at the end of contact period.

STEP 1    

Press "HOME" button on your remote control.

STEP 2    

Navigate to Settings and press "OK".

STEP 3    

Navigate to Installation Settings and press "OK".

STEP 4    

Enter your PIN to access this setting. (Default PIN is 0000).

STEP 5    

Navigate to Restore Factory Settings and press "OK".

STEP 6    

Navigate to Yes, continue and  press "OK" to  confirm your selection.    

Otherwise, navigate to No, go back to maintain the settings.

STEP 7    

Please reboot your box.

STEP 8    

New Installation Settings screen will appear.    

Click here to follow New Installation Settings guide.

Please follow the steps below to retrieve your Astro ID:



Note: Only Astro customers whose Astro ID is linked to their subscription can retrieve their Astro ID this way. Otherwise, you would need to create a new account.