签购与安装 Astro / Broadband | 签购与安装 Astro / Broadband。

Astro

现在您可以享受令人惊叹的全新 Astro 电视套餐。

我们全新策划的 Astro 电视套餐已重新设计,为您带来喜爱的内容。

 

电视配套   新安装 更改现有配套    

探索我们的电视配套,其中包含各种娱乐频道。

新安装 更改现有配套    
❯ ❮
Entertainment Pack
Entertainment Pack
RM49.99 /月
查看频道列表

为家庭中的每个人制作必看的本地和国际内容。

Entertainment Pack + Kids
Entertainment Pack + Kids
RM59.98 /月
查看频道列表

最好的本地和国际卡通片和教育娱乐片。

Entertainment Pack + Blockbuster
Entertainment Pack + Blockbuster
RM59.98 /月
查看频道列表

汇集全球电影和剧集,充满动作、剧情和震撼刺激。

Entertainment Pack + News & Documentaries
Entertainment Pack + News & Documentaries
RM64.98 /月
查看频道列表

在您探索世界秘密的同时,您还可以了解最新的突发新闻和时事。

Sports Pack
Sports Pack
RM99.99 /月
查看频道列表

见证每场主要联赛和现场体育赛事以及家庭娱乐活动。

Epic Pack
Epic Pack
RM199.99 /月
查看频道列表

集电影、体育和各种流媒体应用于一体的终极娱乐体验。

 
 

100Mbps Astro Fibre   新安装 更改现有配套    

适合家居办公及串流。以 100Mbps 的速度连接并享受不间断的流媒体、游戏和浏览。

新安装 更改现有配套    
❯ ❮
100Mbps
100Mbps
RM99.00 /月
不含电视频道

免费 数据机

免费 WiFi-6 路由器

无限数据

Entertainment Pack + 100Mbps
Entertainment Pack + 100Mbps
RM148.99 /月
查看频道列表
包括什么?
Entertainment Pack
RM49.99
100Mbps Astro Fibre
RM99.00
RM99.00
Entertainment Pack + Kids + 100Mbps
Entertainment Pack + Kids + 100Mbps
RM158.98 /月
查看频道列表
包括什么?
Entertainment Pack + Kids
RM59.98
100Mbps Astro Fibre
RM99.00
RM99.00
Entertainment Pack + Blockbuster + 100Mbps
Entertainment Pack + Blockbuster + 100Mbps
RM158.98 /月
查看频道列表
包括什么?
Entertainment Pack + Blockbuster
RM59.98
100Mbps Astro Fibre
RM99.00
RM99.00
Entertainment Pack + News & Documentaries + 100Mbps
Entertainment Pack + News & Documentaries + 100Mbps
RM163.98 /月
查看频道列表
包括什么?
Entertainment Pack + News & Documentaries
RM64.98
100Mbps Astro Fibre
RM99.00
RM99.00
Sports Pack + 100Mbps
Sports Pack + 100Mbps
RM198.99 /月
查看频道列表
包括什么?
Sports Pack
RM99.99
100Mbps Astro Fibre
RM99.00
RM99.00
Epic Pack + 100Mbps
Epic Pack + 100Mbps
RM298.99 /月
查看频道列表
包括什么?
Epic Pack
RM199.99
100Mbps Astro Fibre
RM99.00
RM99.00
 
 

500Mbps Astro Fibre   新安装 更改现有配套    

适合有4K串流及游戏需求的小型家庭。以 500Mbps 的速度连接并享受快速稳定的互联网,满足您的所有需求。

新安装 更改现有配套    
❯ ❮
500Mbps
500Mbps
RM149.00 /月
不含电视频道

免费 数据机

免费 WiFi-6 路由器

无限数据

Entertainment Pack + 500Mbps
Entertainment Pack + 500Mbps
RM198.99 /月
查看频道列表
包括什么?
Entertainment Pack
RM49.99
500Mbps Astro Fibre
RM149.00
RM149.00
Entertainment Pack + Kids + 500Mbps
Entertainment Pack + Kids + 500Mbps
RM208.98 /月
查看频道列表
包括什么?
Entertainment Pack + Kids
RM59.98
500Mbps Astro Fibre
RM149.00
RM149.00
Entertainment Pack + Blockbuster + 500Mbps
Entertainment Pack + Blockbuster + 500Mbps
RM208.98 /月
查看频道列表
包括什么?
Entertainment Pack + Blockbuster
RM59.98
500Mbps Astro Fibre
RM149.00
RM149.00
Entertainment Pack + News & Documentaries + 500Mbps
Entertainment Pack + News & Documentaries + 500Mbps
RM213.98 /月
查看频道列表
包括什么?
Entertainment Pack + News & Documentaries
RM64.98
500Mbps Astro Fibre
RM149.00
RM149.00
Sports Pack + 500Mbps
Sports Pack + 500Mbps
RM248.99 /月
查看频道列表
包括什么?
Sports Pack
RM99.99
500Mbps Astro Fibre
RM149.00
RM149.00
Epic Pack + 500Mbps
Epic Pack + 500Mbps
RM348.99 /月
查看频道列表
包括什么?
Epic Pack
RM199.99
500Mbps Astro Fibre
RM149.00
RM149.00
 
 

1Gbps Astro Fibre   新安装 更改现有配套    

完美符合中型家庭的工作及游戏需求。以 1Gbps 的速度连接,让您体验到超快的互联网速度。

新安装 更改现有配套    
❯ ❮
1Gbps
1Gbps
RM229.00 /月
不含电视频道

免费 数据机

免费 WiFi-7 路由器

无限数据

Entertainment Pack + 1Gbps
Entertainment Pack + 1Gbps
RM278.99 /月
查看频道列表
包括什么?
Entertainment Pack
RM49.99
1Gbps Astro Fibre
RM229.00
RM229.00
Entertainment Pack + Kids + 1Gbps
Entertainment Pack + Kids + 1Gbps
RM288.98 /月
查看频道列表
包括什么?
Entertainment Pack + Kids
RM59.98
1Gbps Astro Fibre
RM229.00
RM229.00
Entertainment Pack + Blockbuster + 1Gbps
Entertainment Pack + Blockbuster + 1Gbps
RM288.98 /月
查看频道列表
包括什么?
Entertainment Pack + Blockbuster
RM59.98
1Gbps Astro Fibre
RM229.00
RM229.00
Entertainment Pack + News & Documentaries + 1Gbps
Entertainment Pack + News & Documentaries + 1Gbps
RM293.98 /月
查看频道列表
包括什么?
Entertainment Pack + News & Documentaries
RM64.98
1Gbps Astro Fibre
RM229.00
RM229.00
Sports Pack + 1Gbps
Sports Pack + 1Gbps
RM328.99 /月
查看频道列表
包括什么?
Sports Pack
RM99.99
1Gbps Astro Fibre
RM229.00
RM229.00
Epic Pack + 1Gbps
Epic Pack + 1Gbps
RM428.99 /月
查看频道列表
包括什么?
Epic Pack
RM199.99
1Gbps Astro Fibre
RM229.00
RM229.00
 
 

2Gbps Astro Fibre   新安装 更改现有配套    

为满足所有人的一切需求而设的终极高速互联网。以 2Gbps 的速度连接,享受闪电般的网络速度。

新安装 更改现有配套    
❯ ❮
2Gbps
2Gbps
RM319.00 /月
不含电视频道

免费 数据机

免费 WiFi-7 路由器

无限数据

Entertainment Pack + 2Gbps
Entertainment Pack + 2Gbps
RM368.99 /月
查看频道列表
包括什么?
Entertainment Pack
RM49.99
2Gbps Astro Fibre
RM319.00
RM319.00
Entertainment Pack + Kids + 2Gbps
Entertainment Pack + Kids + 2Gbps
RM378.98 /月
查看频道列表
包括什么?
Entertainment Pack + Kids
RM59.98
2Gbps Astro Fibre
RM319.00
RM319.00
Entertainment Pack + Blockbuster + 2Gbps
Entertainment Pack + Blockbuster + 2Gbps
RM378.98 /月
查看频道列表
包括什么?
Entertainment Pack + Blockbuster
RM59.98
2Gbps Astro Fibre
RM319.00
RM319.00
Entertainment Pack + News & Documentaries + 2Gbps
Entertainment Pack + News & Documentaries + 2Gbps
RM383.98 /月
查看频道列表
包括什么?
Entertainment Pack + News & Documentaries
RM64.98
2Gbps Astro Fibre
RM319.00
RM319.00
Sports Pack + 2Gbps
Sports Pack + 2Gbps
RM418.99 /月
查看频道列表
包括什么?
Sports Pack
RM99.99
2Gbps Astro Fibre
RM319.00
RM319.00
Epic Pack + 2Gbps
Epic Pack + 2Gbps
RM518.99 /月
查看频道列表
包括什么?
Epic Pack
RM199.99
2Gbps Astro Fibre
RM319.00
RM319.00
 
 
 

Astro Rate Card

Astro Rate Card

 
Njoi

免费终身娱乐。

NJOI HD Box 包含免费的15多个电视频道和10+个广播频道,提供来自本地、国际、儿童、最新新闻和体育频道的各种娱乐!

Njoi

Astro 提供的免费卫星电视服务。终身收看娱乐,新闻,学习和资讯节目等。

 

Njoi

图片仅供参考。

免费观看15多个电视频道和10+个广播频道。


* 需遵守Astro条款和条件。

Njoi
 
❯ ❮
njoi
New Decoder
RM325.00

新的解码器,不包含卫星天线和电缆。您必须已安装 Astro/Njoi 卫星天线和电缆并正常运作。

包括安装。

njoi
New Decoder & Satellite Dish
RM415.00

新的解码器配有卫星天线和电缆。

包括安装。

 
 
 
Unifi
unifi-logo

100Mbps @ RM89/月

无限数据,unifi TV和具有unifi光纤宽带的高性能无线路由器。

 

Unifi Business Broadband   

可靠的宽频配套可实现更高层次的业务增长。

❯ ❮
Unifi Biz
100M
RM99.00 /月

支持最多 5 台设备上的 2-3 个用户。

Unifi Biz
300M (MESH6)
RM139.00 /月

支持最多 10 台设备上的 6 个用户。

Unifi Biz
500M (MESH6)
RM179.00 /月

支持多台设备上最多10个重度用户。

Unifi Biz
1Gbps (MESH6)
RM319.00 /月

支持多台设备上最多 10 名高级用户。

Unifi Biz
2Gbps (MESH6)
RM369.00 /月

为多台设备上最多 10 位高级用户提供终极支持。

 
 

100Mbps Unifi Home Broadband   

适合家居办公及串流。

❯ ❮
Unifi Home
100Mbps
RM89.00 /月

100Mbps/50Mbps

免费 Standard Router (RG5)

Unifi Home
100Mbps + Netflix Basic
RM118.90 /月

100Mbps/50Mbps

免费 Standard Router (RG5)

 Netflix Basic

 
 

300Mbps Unifi Home Broadband   

适合全高清串流及浏览。

❯ ❮
Unifi Home
300Mbps
RM129.00 /月

300Mbps/50Mbps

免费 WiFi-6 Combo Box

Unifi Home
300Mbps + Netflix Basic
RM142.00 /月

300Mbps/50Mbps

免费 WiFi-6 Combo Box

 Netflix Basic

 
 

500Mbps Unifi Home Broadband   

适合有4K串流及游戏需求的小型家庭。

❯ ❮
Unifi Home
500Mbps
RM149.00 /月

500Mbps/100Mbps

免费 WiFi-6 Combo Box

Unifi Home
500Mbps + Netflix Standard
RM203.90 /月

500Mbps/100Mbps

免费 WiFi-6 Combo Box

 Netflix Standard

 
 

1Gbps Unifi Home Broadband   

完美符合中型家庭的工作及游戏需求。

❯ ❮
Unifi Home
1Gbps
RM249.00 /月

1Gbps/500Mbps

免费 WiFi-6 Combo Box

Unifi Home
1Gbps + Netflix Standard
RM293.90 /月

1Gbps/500Mbps

免费 WiFi-6 Combo Box

 Netflix Standard

 
 

2Gbps Unifi Home Broadband   

为满足所有人的一切需求而设的终极高速互联网。

❯ ❮
Unifi Home
2Gbps
RM319.00 /月

2Gbps/1Gbps

免费 WiFi-6 Combo Box

Unifi Home
2Gbps + Netflix Standard
RM363.90 /月

2Gbps/1Gbps

免费 WiFi-6 Combo Box

 Netflix Standard

 
 
 
MaxisONE Fibre Internet

享受Maxis为您打造的更好的WiFi体验

获得与网状WiFi配对的超快光纤,以实现更好的覆盖范围,并由Maxperts优化,以满足您一家大小的互联网需求。

 

Maxis Business Fibre   

可靠的宽频配套可实现更高层次的业务增长。

❯ ❮
Maxis Business Fibre
100Mbps
RM119.00 /月

支持最多 5 台设备上的 2-3 个用户。

Maxis Business Fibre
100Mbps + Fixed IP
RM319.00 /月

支持最多 5 台设备上的 2-3 个用户。

固定 IP。

Maxis Business Fibre
300Mbps
RM179.00 /月

支持最多 10 台设备上的 6 个用户。

Maxis Business Fibre
300Mbps + Fixed IP
RM379.00 /月

支持最多 10 台设备上的 6 个用户。

固定 IP。

Maxis Business Fibre
500Mbps
RM219.00 /月

支持多台设备上最多10个重度用户。

Maxis Business Fibre
500Mbps + Fixed IP
RM419.00 /月

支持多台设备上最多10个重度用户。

固定 IP。

Maxis Business Fibre
1Gbps
RM299.00 /月

支持多台设备上最多 10 名高级用户。

Maxis Business Fibre
1Gbps + Fixed IP
RM499.00 /月

支持多台设备上最多 10 名高级用户。

固定 IP。

 
 

100Mbps Maxis Home Fibre   

适合家居办公及串流。

❯ ❮
Maxis Home Fibre
100Mbps
RM89.00 /月

免费 WiFi-6 Router

Maxis Home Fibre
100Mbps + Voice Unlimited
RM99.00 /月

免费 WiFi-6 Router

无限语音通话

 
 

300Mbps Maxis Home Fibre   

适合全高清串流及浏览。

❯ ❮
Maxis Home Fibre
300Mbps
RM99.00 /月

免费 WiFi-6 Router

Maxis Home Fibre
300Mbps + Voice Unlimited
RM109.00 /月

免费 WiFi-6 Router

无限语音通话

 
 

500Mbps Maxis Home Fibre   

适合有4K串流及游戏需求的小型家庭。

❯ ❮
Maxis Home Fibre
500Mbps
RM149.00 /月

免费 WiFi-6 Router

Maxis Home Fibre
500Mbps + Voice Unlimited
RM159.00 /月

免费 WiFi-6 Router

无限语音通话

 
 

1Gbps Maxis Home Fibre   

完美符合中型家庭的工作及游戏需求。

❯ ❮
Maxis Home Fibre
1Gbps
RM249.00 /月

免费 WiFi-6 Router

Maxis Home Fibre
1Gbps + Voice Unlimited
RM259.00 /月

免费 WiFi-6 Router

无限语音通话

 
 

2Gbps Maxis Home Fibre   

为满足所有人的一切需求而设的终极高速互联网。

❯ ❮
Maxis Home Fibre
2Gbps
RM319.00 /月

免费 WiFi-6 Router

Maxis Home Fibre
2Gbps + Voice Unlimited
RM329.00 /月

免费 WiFi-6 Router

无限语音通话

 
 
 

全国范围内安装

 

签购

Astro  Njoi  UniFi  Maxis 

 

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请输入您的手机号码

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请输入完整的安装地址

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请输入您的邮编
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请输入您的州
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常问问题

在这里找到您要的答案。

 

为什么要在这里申请?

我们提供一站式服务为您申请Astro和Broadband。不必开车,排队和在销售柜台等候。 我们可以帮助您处理您的申请。


在这里申请需付多少费用?

我们不收取额外费用。 无需提供信用卡信息。 费用与您在销售柜台申请的费用相同。


申请程序如何?

首先,您可以在线申请,我们将在工作时间内立即与您联系。 通过WhatsApp/电子邮件/传真发送您的身份证-IC(马来西亚公民)/ 护照(外国人)的复印件给我们。 收到所有资料后,我们将立即处理您的申请。


申请程序有多快?

一旦收到您的完整资料,我们将在工作时间内立即处理您的申请。一旦您的申请获得批准,服务提供商的承包商将与您联系以进行安装预约。


为什么要同时申请 ASTRO 和宽频?

ASTRO 和宽频收费同时在一张账单,享受更大的节省和无忧的账单支付。 在24个月的合约期内,您可以每月以折扣价享受 Astro 和宽频。


有哪些电视配套可供选择?

Astro 提供多种电视配套,包括娱乐、体育、电影和儿童配套。您可以选择符合您观看需求的配套,并在适用情况下添加额外的串流应用服务。


我可以只订阅电视而不订阅宽频吗?

可以,您可以只订阅 Astro 电视配套而无需绑定宽频。不过,将 Astro 电视与光纤宽频绑定可享有更好的每月优惠,并且只需支付一张综合账单,更加方便。


我家需要多少宽频速度?

对于小型家庭以及轻度上网和串流使用者,100Mbps 通常已足够。较大家庭、游戏玩家或重度串流用户则可选择 500Mbps 或 1Gbps 配套,以获得更流畅的多设备使用体验。


是否有合约期限?

大多数 Astro 电视和光纤宽频配套都附带 24 个月合约期。如在合约期满前取消服务,可能会产生提前终止费用。


之后可以升级电视配套或宽频计划吗?

可以,您可在符合资格及覆盖范围的情况下随时升级电视配套或宽频速度。根据升级情况,可能需要重新计算合约期限。


我将如何收到我的账单?

您的每月账单将由 Astro 直接发出。您可通过电子邮件接收账单,或通过 Astro 账户在线查看。绑定配套用户将收到电视与宽频服务的综合账单。


有哪些付款方式?

付款方式包括网上银行、自动扣款、信用卡或 Astro 提供的其他认可付款渠道。我们的团队将在申请过程中为您提供协助。


如果服务中断怎么办?

如果您遇到任何服务中断问题,可联系 Astro 客户服务寻求技术协助。大多数情况下可远程解决,如有需要将安排技术人员上门处理。


我可以将 ASTRO 服务迁移到新地址吗?

可以,迁移服务需视新地址是否在服务覆盖范围内而定。根据您的配套,可能会产生迁移费用及合约调整。


申请时需要信用卡吗?

不需要,提交申请时无需提供信用卡资料。服务获批后,付款安排将由 Astro 直接处理。


我可以在电视配套中添加串流服务吗?

部分 Astro 电视配套可根据当前促销及服务情况添加串流服务等附加项目。可能需支付额外月费。


安装光纤时是否提供 WIFI 路由器?

是的,光纤安装时通常会提供 WiFi 路由器。路由器型号可能会根据所选宽频速度配套而有所不同。


申请前可以查询宽频覆盖范围吗?

可以,我们会在处理您的申请前确认您地址的服务覆盖范围,以确保该地区可安装宽频服务。


申请宽频需要准备哪些文件?

马来西亚公民需提供 MyKad 复印件。外籍人士则需在提交宽频申请时提供护照复印件。


申请后多久可以安装?

申请获批后,服务提供商通常会在 2 至 7 个工作日内联系您安排宽频安装预约。


宽频合约期限是多久?

大多数 Astro 宽频配套附带 24 个月合约期,从安装日期开始计算。如您搬迁,可能需要在新地址重新签订 24 个月合约。


我可以将宽频迁移到新地址吗?

可以,您可在新地址具备服务覆盖的情况下迁移宽频服务。合约期限可能会从新安装日期起重新计算 24 个月。


我可以要求更改安装位置或移动家中设备吗?

可以,您可申请在家中调整宽频设备位置。若属于非标准安装,可能会产生额外费用,并需在评估后直接支付给安装人员。


如果我已有宽频合约,可以转到 ASTRO 宽频吗?

可以,您可转用 Astro 宽频。为避免服务中断,建议在终止现有宽频合约前先开通新的宽频服务。


非标准安装是否需要额外费用?

标准安装在促销期间可能免费,但非标准安装(如设备迁移或复杂布线)可能会产生额外费用,并需直接支付给安装人员。


ARE THERE ANY EXTRA CHARGES INCURRED IF I MAKE A PAYMENT THROUGH ASTRO QUICK PAY?

There are no extra charges as it is a value-added service introduced provided for your convenience.


WHAT IS THE DEFAULT IP ADDRESS THAT I WILL RECEIVE FOR MY ASTRO FIBRE SUBSCRIPTION?

By default, all Astro Fibre customers will receive a Private IPv4 or IPv6 address. However, customers who would like to subscribe to a fixed IP service can do so by contacting our Customer Service Centre at 03-9543 3838 for Astro Fibre’s Fixed IP service for only RM5/month.


    WILL I BE NOTIFIED IF MY PAYMENT IS SUCCESSFUL?

    The notification you receive will depend on the payment method you choose:  
    (i) My Astro Portal: e-receipt will indicate payment confirmation.
    (ii) IVR:  Payment status will be notified over the IVR and an SMS notification will be sent for successful transactions.
    (iii) SMS: Payment status will be notified via SMS.
    (iv) Call: Payment status will be notified via SMS.
    (v) Customer Service Centre: Physical receipt will indicate payment confirmation.


    CAN I REQUEST FOR TRANSFER OF EQUIPMENT OWNERSHIP / MERGE OF EQUIPMENT / SPLIT OF EQUIPMENT IF I HAVE AN OUTSTANDING BALANCE IN MY ACCOUNT?

    Settlement of total outstanding balance is to be made prior to any of the request.


    WHO CAN I CONTACT FOR MORE INFORMATION ON THE NEW RATE SERVICE TAX IMPLEMENTATION?

    Call our contact centre 03-9543 3838 or visit us at astro.com.my.


    I AM NOT AN ASTRO CUSTOMER. CAN I SUBSCRIBE TO DISNEY+ HOTSTAR WITH ASTRO?

    You will need to have an Astro subscription before you can subscribe to Disney+ Hotstar as an add-on service via Astro or enjoy any Astro bundle promotions. Please click here to subscribe to our Movies, Premium 1, Premium 3 or Platinum Pack to enjoy all your favourite Global and Malaysian hits for even better value and savings!


    I’VE PAID MY BILL IN ADVANCE (MONTHLY/QUARTERLY/YEARLY). WILL I BE CHARGED AN 8% SERVICE TAX STARTING MARCH 2024?

    If the bill has been paid, there will not be any additional service tax charge. However, if the bill has been issued by Astro but has not been paid, then the 8% Service Tax will be reflected in the next bill with adjustments on the new tax rate for services rendered from 1st March onwards.

    Example:
    Bills issued on 15th February will be charged the 6% SST. Customers will see proration for 8% from 1st – 14th March in the next bill issued on 15th March 2024. If you have fully paid your February bill before 1st March, the Service Tax will remains at 6%. You will be able to see the adjustment reflected in your next bill.  
     


    I DO NOT HAVE AN ASTRO ID. HOW CAN I GET ONE?

    Create your Astro ID anytime by following these simple steps: 

    • Step 1: Fill in your details at astro.com.my/astroID


    INTERNET INTERMITTENT OR FREQUENT DISCONNECTION - TIME

    Intermittent internet connection using LAN cable
    Looks like there is something wrong with your service connection.Please run a Ping Test, Traceroute Test and attach the picture or screenshot of both test results in the Feedback Form below, in order for us to provide further assistances.

    Please make sure to attach the required screenshot(s) in ONE file (i.e. Microsoft Word document, PDF, Image file) before submitting the form.

    Quick Info
    A Ping Test shows how long it takes for packets to reach host.
    A Traceroute Test traces the route of packets to destination host from our server.


    Intermittent internet connection using Wi-Fi

    1. Router Positioning

    Most people underestimate the importance of picking a good spot for a Wi-Fi router. Even a small shift in positioning could end up being the difference between day and night.    

    i) High vs. Low

    Put the router as high up as possible to extend the broadcasting range  of the radio waves. This also helps clear the router of possible interferences.
     

    ii) Concrete & Metals

    Make sure your router isn't blocked by any other objects, especially devices that are electronic. Also, avoid placing your router in your basement as this area is usually enclosed by a lot of concrete, which can be almost  impossible for Wi-Fi signals to penetrate.
     

    iii) Distance to Router

    The further away from your router you get, the weaker the Wi-Fi signal. Therefore, the best option is to place your router as close to your  devices as possible, but this is only practical if you have one main area where you tend to use your devices.

    Otherwise, you should place your router near the center of your home. After all, Wi-Fi broadcasts in 360 degrees, so it doesn't make sense to put it at one end of the house.


    2. Wireless Interference & Noise

    You've probably never noticed but there are wireless signals all around you wherever you go and they're passing  through you all the time. From where? Electronic devices, Wi-Fi routers, satellites, cell towers, and more.

    Although Wi-Fi is supposed to be on a different frequency than most of these devices, the amount of radio noise can still cause interference. Some common causes of interference include:

    • Microwaves
    • Bluetooth Devices
    • Cordless Phone
     

    3.  Surrounding Wi-Fi signals

    A truth of the modern world is that every household has their own Wi-Fi network, which can cause issues with channel overlap. This can be somewhat problematic in a townhouse, but is especially problematic in housing complexes and apartments where there can be many routers within close proximity.

    Which is why it's important that you pick a good channel in your router settings. Modern routers can choose channels for you automatically, but sometimes it's better to investigate and find the best channel yourself.
     

    4. Usage

    More likely, however, is that the people on your network such as friends, roommates, or family members are participating in bandwidth-heavy activities like gaming and streaming Ultra box/ Netflix.

    Fortunately, if this is the case, you can prioritize your own network traffic by enabling Quality of Service in your router settings.

    If the problem  persists, please run a Ping Test, Traceroute Test and attach the picture or screenshot of both test results in the Feedback Form below, in order for us to provide further assistances

    Please make sure to attach the required screenshot(s) in ONE file (i.e. Microsoft Word document, PDF, Image file)  before submitting the form.


    Quick Info
    A Speedtest is a service that provides free analysis of Internet access parameters, such as connection data rate.
    A Ping Test shows how long it takes for packets to reach host.
    A Traceroute Test traces the route of packets to destination host from our server.


    HOW DO I CANCEL MY DISNEY+ HOTSTAR 3-MONTHS ADD-ON PASS WITH ASTRO?

    Please call our Customer Contact Centre or WhatsApp "DH Help" at 03 9543 3838 to cancel your Disney+ Hotstar 3-months add-on pass with Astro. 


    ERR-002 - REACHED THE MAXIMUM NUMBER OF SIMULTANEOUS VIDEO STREAMS ACROSS DEVICES FOR ONE ACCOUNT

    This error indicates that you have reached the maximum number of simultaneous video streams across devices for one (1) account. To stop seeing this error, please stop streaming on one of your other devices.

    • If you have recently purchased your Astro pack or made any changes to your pack on or after 9th November you can stream on two (2) concurrent screens

    • If you have not made any changes you can stream on four (4) concurrent screens.

    If you are still having issues, proceed to submit report via WhatsApp or Feedback Form.
     


    WHAT IS ASTRO REWARDS?

    Astro Rewards is your free loyalty programme - a way for us to say thank you for being with us.

    We're always adding new and exciting gifts, deals, and experiences for you - all ready and waiting in the My Astro app for you, right at your fingertips. Here's the best part, the longer you're with us, the better your rewards!


    WILL NETFLIX BE AUTOMATICALLY ADDED TO MY ASTRO SUBSCRIPTION?

    Astro subscribers will have the freedom to subscribe to Netflix via Astro, or they may also choose to continue subscribing via Netflix directly on their own.


    CAN I REFRESH MY SMARTCARD IN MY ASTRO?

    Yes, you can. Go to the Account tab and scroll to "Subscription' section. Select "TV pack', select "Main room' or "Multiroom' and then click the "Refresh' button.


    SATELLITE DIAGNOSTICS - ULTRA BOX / ULTI BOX

    STEP 1    

    On your remote, press the HOME button and the home menu will be displayed on top of your screen.

    STEP 2    

    Navigate to Settings.

    STEP 3  

    Navigate to Satellite Settings and press "OK".

    STEP 4  

    Select Diagnostics and press "OK".

    STEP 5    

    Signal reading on Tuner 1 will be displayed. Navigate to right arrow for next step.

    STEP 6  

    Signal reading on Tuner 2 will be displayed. Navigate to "Done" and press "OK" to complete the diagnostics.

     


    PROFILE SELECTION ON STARTUP

    STEP 1
    On your remote, press the Home button and the Home Page will be displayed your screen. 



    STEP 2
    Navigate to SETTINGS.



    STEP 3
    Navigate to Profile Selection on Startup and press “OK”.



    STEP 4
    Navigate to your preferred selection and press “OK”.



    STEP 5
    Navigate to Save and press “OK”.


    HOW DO I START USING ASTRO REWARDS?

    Step 1: Download the My Astro app from either the App Store, Google Play or HUAWEI AppGallery.

    Step 2: Sign in with your Astro ID.

    Step 3: Select "Rewards" on the home screen to get started.

    Watch this tutorial to learn how to create your Astro ID.


    HOW LONG DOES PAYMENT VIA CHEQUE TAKE TO BE POSTED?

    Payment via cheque will take 3 - 5 working days to be posted. If you require faster payment posting, we recommend you to pay online via Astro Quick Pay.


    I AM SUBSCRIBING TO ASTRO FIBRE BUNDLE 50MBPS WITH PRIMARY PACK. I WISH TO UPGRADE MY SPEED AND TV PACK TO A HIGHER BUNDLE PACKAGE, WHAT WILL HAPPEN TO MY RM20 ADDITIONAL BUNDLE REBATE?

    Your current additional RM20 rebate will be removed. However, you will still get to enjoy the standard bundle rebate accordingly.  


    9. I DID NOT UPDATE/CHECK MY EMAIL ADDRESS AND MOBILE NUMBER BEFORE 12 DECEMBER 2023; WHAT DO I DO NOW?

    Firstly, you would have to retrieve your email address/mobile number. Please follow the steps in Q7 in order to do so. Then, follow the steps in Q5 and Q6 to check or update your contact details. Please use your updated email address or mobile number as your Astro ID to log in moving forward.

    Note: Only Astro customers whose Astro ID is linked to their subscription can retrieve their Astro ID this way. Otherwise, you would need to create a new Astro ID.


    CAN I CANCEL MY ASTRO FIBRE SUBSCRIPTION BEFORE SERVICE ACTIVATION?

    Yes, you may cancel your Astro Fibre order before service activation, however, kindly note that there is a cancellation charge of RM212 (inclusive of SST) for any service cancellation done 48 hrs before scheduled appointment.


    HOW CAN I GET THE MESH WIFI DEVICES WITH ASTRO FIBRE?

    Mesh WiFi devices are available as an add-on subscription from RM10/month across all Astro Fibre speeds. You may subscribe to a maximum of 5 units of Mesh WiFi per Astro Fibre subscription. 

    You can contact Astro's Contact Centre (03 - 9543 1543) to subscribe to the Mesh WiFi.


    NEW INSTALLATION SETTING - HD ENABLED BOX

    STEP 1    

    Choose your language preferences for both Menu Language and Info Language. Then, press "OK".

    STEP 2    

    Select you box operating mode and press "OK".

    STEP 3    

    Select the resolution supports by your TV and press "OK".

    STEP 4    

    Press "OK" to proceed to the next screen.

    STEP 5  

    Please select the LNB type and press "OK".

    STEP 6    

    Select this as the Entry Point and press "OK" to confirm your selection.

    STEP 7    

    Signal reading results for Tuner 1 and Tuner 2 screen will be displayed. Then, press "OK" to proceed to next screen.

    STEP 8    

    Select Yes, continue and press "OK" to connect to Wi-Fi network.

    STEP 9    

    Please wait while the box scanning for the available Wi-Fi network.

    STEP 10    

    Select your Wi-Fi network and navigate to "Connect".

    STEP 11    

    Please enter the password to connect to your network and press "OK".

    STEP 12    

    You are successfully connected when this screen appears.


    WHAT IS THE DIFFERENCE BETWEEN MULTIROOM (ASTRO BOX) AND MULTIROOM (SMART TV)?

    Multiroom (Astro Box) requires an Astro box to be setup and can be accessed through the regular satellite feed or streaming on home Wi-Fi. Meanwhile, the Multiroom (Smart TV) only requires a Smart TV and no installation needed. Customers can download the Astro app on the Smart TV and connect to home Wi-Fi to stream.


    WHAT DEVICE(S) DO I NEED TO TAKE WITH ME TO MY NEW HOME?

    Please be sure to take your decoder, satellite dish, smartcard, remote control and all other fixtures after dismantling is done by the technician.


    WHEN WILL AUTO-DEBIT PAYMENT BE DEBITED FROM MY ISSUING BANK?

    Auto-debit payment will be debited from your account 5-7 working days after your billing cycle date.
    If your auto-debit payment is unsuccessful, you will receive an SMS alert.


    I CAN'T CONNECT MY ULTRA PLUG & PLAY BOX TO WI-FI. WHAT SHOULD I DO TO FIX THIS?

    Step 1: Separate Your Wi-Fi Network Name

    First, you need to set up your Wi-Fi to Dual-band in order to be less susceptible to interference, and allows you to choose between the 2.4GHz or 5GHz bands when connecting a device. A Wi-Fi frequency of 5GHz is best when you are near your router, and 2.4GHz is best for when you are far from your router.

    • Check the bottom of your router for a website or IP address, username, and password.

    Below are details for a standard login based on a standard router issued by ISP (Telekom Malaysia, Maxis, and Time dot Com)

    • Login to your account
    • Identify your Wi-fi Settings (This could be in advanced settings)
    • Identify both the 2.4GHz and 5GHz options.
    • Split the signals by renaming the 2.4GHz and 5GHz signals respectively, and make sure both are enabled.
    • For detailed instructions based on router model, on how to separate your Wi-Fi, click here and choose the option according to your ISP and router brand.

    Step 2: Factory reset your Ultra Box by following the steps below.

    a. Press the Home button on your remote

    b. Go to your settings page

    c. Scroll down and select Reset/Restore

    d. Select restore factory settings and proceed

    e. Enter your PIN to access restore factory settings (default pin: 0000)

    f. Choose restore and wait until the box reboots automatically. This may take around 2 minutes and you will see the Astro logo again when it's done.


    SLOW LOADING OR BUFFERING AT RECORDING, ON DEMAND OR PLAY FROM START

    STEP 1
    Check the internet connectivity by run the Test Connection.
    Refer Run Test Connection.


    STEP 2
    Verify the average speedtest based on the Test Connection result.
    a. Above 10Mbps - Proceed to STEP 5
    b. Less then 10 Mbps - Proceed to STEP 3

    Notes: Minimum 10 Mbps internet speed from box requires in order to get a stable connection.



    STEP 3
    Check the connection to the box either using Ethernet (LAN cable) or Wi-Fi.
    a. If using Ethernet (LAN cable) - Connect to Live Agent for help.
    b. If using Wi-Fi - Proceed to STEP 4



    STEP 4

    Check location of the decoder and router.
    a. If nearby (within 1.5m) - Try connect to box from router using LAN cable.
    b. If far (more than 1.5m) / No LAN cable - Proceed STEP 5



    STEP 5

    Reboot router, modem and decoder.
    If issue persist, please try again after 30mins to 1 hour. Connect to live agent if persist after 30 mins to 1 hour.


    HOW MUCH IS THE INSTALLATION FEE FOR THE ULTI BOX?

    Please see the table below for the offers available for residential customers.

    ‍

    Notes:

    ·      Installation fee includes Government tax.

    ·      Monthly subscription fee does not include Government tax.

    ·      The Ulti Box offers in the table above include a contract Period of 24 months with a pro-rated early termination fee of RM600 (excluding Government tax).

    ·      The installation fees listed in the table above applies for a standard installation of the Ulti Box in your home. Additional charges may apply for non-standard installation.

    ·      * Existing customers with monthly pack >RM100 are recommended to select Ultra Box @ FREE Installation fee with 24 months contract.

    ·      ** New customers with monthly pack >RM100 are recommended to select Ultra box @ RM99 installation fee with 24 months contract.

    ·       You may visit https://product.astro.com.my/box to find out more details about Astro Ultra Box.

    ·       Ulti Box installation is free for Astro & Broadband customers for Starter Pack and above. A separate list of TNC’s will be applicable for this offer.


    HOW CAN I REPORT POTENTIAL COPYRIGHT INFRINGEMENT OF ASTRO CONTENT?

    Astro invests billions of ringgits in content annually to keep Malaysians entertained and informed. Hence, we work alongside industry players, content partners and regulators in protecting intellectual property so that Astro can continue to produce and aggregate compelling content for our viewers.

    We continue to educate and raise awareness among the public and businesses about the economic and social losses caused by content piracy. You can play your part in combating piracy by reporting potential copyright infringement of Astro content to the Domestic Trade and Consumer Affairs Ministry (KPDNHEP) on the following channels:

    • 1-800-886-800 (hotline)  
    • 03-8882 6088 (Enforcement Command Centre)
    • +6019-279 4317 (WhatsApp)


    WHAT IMPACT WILL THIS DUE DATE REVISION FROM 30 DAYS TO 25 DAYS HAVE ON MY ACCOUNT?

    There will be no changes to your account. However, by paying 5 days earlier, your transactions will be processed in a timely manner and to allow you to enjoy uninterrupted viewing before the next bill is generated for the following month.


    CAN I WATCH 4K UHD PROGRAMMES ON THE ULTI BOX?

    No, the Ulti Box does not support 4K UHD content. If you would like to watch Astro's 4K UHD content, please sign up for an Ultra box at Astro Ultra Box and Ulti Box | Astro.

     


    WHO CAN ACCESS DISNEY+ HOTSTAR?

    Customers with a Movies subscription via Movies, Premium 1, Premium 3 and Platinum packs will be able to access Disney+ Hotstar on the Ultra box.

    Alternatively, customers can add on the 3-month Disney+ Hotstar pass for RM54.90. Subscribe to Disney+ Hotstar via astro.com.my/Disney.

    For more support and options for your subscription, please WhatsApp us at 03 9543 3838 and type DH Help. Alternatively, you may visit astro.com.my/Disney for more information.


    I AM AN EXISTING ASTRO FIBRE CUSTOMER WITH A WIFI 6 HUAWEI K562E ROUTER; HOW CAN I ACCESS THE ASTRO FIBRE APP?

    For existing Astro Fibre customers with the WiFi 6 Huawei K562e router, youwould need to upgrade to the latest RG21 router in order to access the AstroFibre  with a one-off fee of RM300 (excluding SST). For any enquiries, please contact our Customer ContactCentre at 03 - 9543 1543and an Astro agent will be available to assist you immediately.


    BOX NO POWER - HD ENABLED BOX

    STEP 1
    Check on the adapter's power light.
    If the adapter's power light is ON, please refer to Blank Screen troubleshooting steps here.
    Otherwise, if the adapter's power light  is OFF, switch off the power for your box.

    STEP 2
    Ensure power cable is connected tightly.
    Plug in power cable to different power socket and switch on the plug.
    You should no longer be experiencing this  problem.
    If issue remains, proceed to STEP 3.

    STEP 3
    Try a different power socket to connect the equipment.
    Turn on the power socket and check the adapter's power light.

    If there is no light on your power adaptor's, please submit the issue on our Feedback Form and attach a picture of your smart card number for assistance.
    Please indicate in the form if any lightning strike/thunderstorm/power trip occurred.


    CHANGE MENU LANGUAGE - ULTRA BOX / ULTI BOX

    STEP 1

    On your remote, press the HOME button and the home menu will be displayed on top of your screen.

    ‍

    STEP 2

    Navigate to Settings.

    STEP 3

    Navigate to Menu Language and press "OK".

    STEP 4

    Navigate to your preferred language selection and press “OK”.


    I AM AN ASTRO IPTV CUSTOMER, WHEN CAN I SIGN FOR THE NEW PACKS AND ENJOY NETFLIX ON THE ULTRA/ULTI BOX?

    The new packs and access to Netflix on the Ultra Box and Ulti Box is available for Astro IPTV customers.


    WHY AM I GETTING ID INCORRECT / ID NOT CLEAR WHEN TRYING TO COMPLETE MY EKYC?

    Please ensure that you are using the correct ID for eKYC submission.

    For Malaysians :

    1. Please ensure you are using MyKad or MyTentera.

    2. Capture the front and back of your ID.

    3. Ensure that there is no glare when capturing the photo.

    4. Ensure that are capturing it in a bright room to have the highest picture quality.

    5. Please do not cover your ID when capturing it, as it may impact the OCR Optical Character Recognition accuracy.

    ‍

    For Malaysian Permanent Resident and Other Nationality :

    1. Please use Passport only.

    2. Please capture your whole passport, which has your personal information on it and your signature.

    3. Ensure that there is no glare when capturing the photo.

    4. Please do not cover your ID with your when capturing it, as it may impact the OCR  Optical Character Recognition accuracy.


    WHAT ARE THE TYPES OF AFTER-SALES SERVICES THAT IS AVAILABLE AND WHAT IS THE DIFFERENCE BETWEEN EXPRESS, SAME DAY & REGULAR SERVICE?

    Astro offers 3 different after-sales service that is made available to the customers:

     

    (1)  Express (RM75)

    (2)  Same Day (RM70) 

    (3)  Regular (RM65) 

    ‍

    ***Price is inclusive of 6% Service Tax.


    ARE THERE ANY PLANS TO BRING BACK THE PPV DAILY PASSES ON CH200 IN THE FUTURE?

    Should there be any changes in plans we will keep our customers informed on any new development.


    AS A CURRENT ASTRO CUSTOMER, WILL I BE CHARGED A SWITCHING FEE FOR MOVING TO THESE NEW PACKS?

    There are no switching fees apply when existing Astro customer move to new packs.


    INSTALLATION SETUP - PLUG AND PLAY MODE - ULTRA BOX / ULTI BOX

    STEP 1
    Please wait while your Astro box initializes.



    STEP 2
    Select your preferred language.



    STEP 3
    Navigate to Next and press "OK".



    STEP 4
    Select Auto as the Video Resolution.



    STEP 5
    Navigate to Next and press "OK".



    STEP 6
    Navigate to Confirm and press "OK" to confirm your selection if you are able to read the texts on screen properly.
    Otherwise, navigate to Cancel to revert to the previous settings.



    STEP 7
    Select IPTV Plug & Play (self-install) as the box operating mode.



    STEP 8
    Navigate to Next and press "OK".



    STEP 9
    Select your preferred connection.
    For connection via Wi-Fi, proceed to STEP 10.
    For connection via LAN Cable, proceed to STEP 16 once you are connected.



    STEP 10
    Please wait while your Astro box searches for available Wi-Fi networks.



    STEP 11
    Navigate to your preferred Wi-Fi network and press "OK".



    STEP 12
    Please enter the password to connect to the Wi-Fi network.



    STEP 13
    Navigate to Done to continue.



    STEP 14
    Please wait while your Astro box connects to the internet.



    STEP 15
    Navigate to Yes to allow your Astro box to connect to this network automatically.
    Otherwise, navigate to No.
    Proceed to STEP 17 for the next step.



    STEP 16
    Navigate to Next and press "OK". 



    STEP 17
    Your box's connection status will be displayed.
    Navigate to Finish to complete the setup.


    WHY AM I NOT RECEIVING SMS NOTIFICATIONS ON SUCCESSFUL OR UNSUCCESSFUL AUTO-DEBIT TRANSACTIONS?

    Please provide your primary mobile number via My Astro Portal, or send it to one of our platforms found here.

    Note:

    • Any changes of contact details to be requested by account holder only.
    • Only account holder's contact to be updated as primary mobile number in the system.


    AM I ABLE TO SUBSCRIBE FOR VIDEO ON DEMAND?

    No additional subscription is required. Video On-Demand (VOD) is a value-added service for all Astrro customers with connected Astro boxes (Ultra Box, Ulti Box, HD-PVR & PVR boxes). All you have to do is connect your decoder to your home Wi-Fi and you'll be able to access the world of on demand. Binge-watch, rewind, fast-froward and stream all your favourite shows anytime.


    AM I ABLE TO ACCESS TO ALL THE SAME CHANNELS AND APPS VIA MULTIROOM (SMART TV) AS PER MY PRIMARY SUBSCRIPTION?

    The Multiroom (Smart TV) will mirror the subscription entitlement as per your primary subscription. However, NHK World, Radio, Sky News channels and 3rd party apps such as Netflix, Disney+ Hotstar are not available via the Multiroom (Smart TV).


    IS THERE ANY PENALTY FEE OR SWITCHING FEE IF I DECIDED TO CANCEL MY MULTIROOM (SMART TV)?

    No, there is no penalty or switching fee if you decide to cancel your Multiroom (Smart TV) subscription.


    RESTORE FACTORY SETTINGS - HD ENABLED BOX

    STEP 1    

    Press "HOME" button on your remote control.

    STEP 2    

    Navigate to Settings and press "OK".

    STEP 3    

    Navigate to Installation Settings and press "OK".

    STEP 4    

    Enter your PIN to access this setting. (Default PIN is 0000).

    STEP 5    

    Navigate to Restore Factory Settings and press "OK".

    STEP 6    

    Navigate to Yes, continue and  press "OK" to  confirm your selection.    

    Otherwise, navigate to No, go back to maintain the settings.

    STEP 7    

    Please reboot your box.

    STEP 8    

    New Installation Settings screen will appear.    

    Click here to follow New Installation Settings guide.


    PLEASE INSERT THE CORRECT ASTRO SIM CARD WITH THE ARROW FACING DOWN. (CA 2)

    STEP 1

    Switch off the power for your box and make sure that the adapter's power light is off.

    STEP 2

    Locate the SIM card at the left side and gently pull it out.

    STEP 3

    Wipe the SIM card's gold chip clean using a dry soft cloth.

    STEP 4

    Make sure the gold chip is facing down and reinsert it all the way in.

    STEP 5

    Switch on the power for your box and make sure that the adapter's power light is on.

    Please wait for 5 minutes.

    STEP 6

    Turn on your box. You should no longer be experiencing this problem.    

    If issue persist, please submit the issue on our Feedback Form with the error details and provide sim card number for assistance.


    WHAT WOULD HAPPEN IF I FAILED TO ACTIVATE MY SMART TV APP UPON SUBSCRIBING TO MULTIROOM (SMART TV)?

    We encourage customers to ensure their TV compatibility with the Astro Multiroom (Smart TV) app first before making any purchase here.

    If you are still experiencing any issues, please contact us at wecare@astro.com.my or call or WhatsApp us at 03-9543 3838 and our agents will be happy to assist you.


    UNABLE TO BROWSE OR ACCESS CERTAIN WEBSITE - ASTRO FIBRE

    If you're trying to visit a website and it won't load, but others do, there could be a variety of causes. If the site itself is down, there's not much you can do but wait.

    If you can load the site on other computers or devices (make sure you try different means of connecting to the internet), there may be an issue with your computer or network.

    There are some quick fixes that will solve most problems, but you may have to get your hands a little dirty.

     

    1. Try  loading the site on a different device.

      Try loading the website on your phone or on another computer. If the website loads on the other device, the problem lies with your computer.

      If the website doesn't load on another device, the problem is either with the network or the website itself.


     

    2. Restart your computer.

      Oftentimes, a simple reboot will fix the problem you're having. Reboot your computer and test the website again.


     

    3. Try loading the site in a different browser.

      There may be some settings configured incorrectly on your browser. Try a different web browser to see if you can load the website.


     

    4. Temporarily disable your antivirus program.

      Your antivirus software may be interfering with your ability to load certain websites.

      Try disabling the software and then loading the site again. Make sure you enable it again once you have identified the problem.


     

    5. Reset  your modem and router.

      Traffic to or from a certain website may be getting tripped up by your modem or router. Resetting these devices may allow you to access the website again.


     

    6. Check  your computer's date and time settings.

      If your date or time is set incorrectly, you may not be able to connect to secure (https://) websites.

      Check your computer or mobile device's clock to make sure that it is set to the correct time and date.


     

    In the  event the problem persists, please provide below details for further  escalation:

      i. List of websites effected.          

      ii. Run the Speed Test via LAN (cable) and Wi-Fi connection - Please click here for Speed Test guideline.  

      iii. Run the Traceroute Test - Please click here for Traceroute Test guideline.          

      iv. Run the Ping Test -  Please click here for Ping Test guideline.

     Once you've gathered all the results, kindly send them all through the Feedback Form below.


     

    Quick Info
    A Speedtest is a service that provides free analysis of Internet access parameters, such as connection data rate.
    A Ping Test shows how long it takes for packets to reach host.
    A Traceroute Test traces the route of packets to destination host from our  server.


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