签购与安装 Astro / Broadband | 签购与安装 Astro / Broadband。

Astro

现在您可以享受令人惊叹的全新 Astro 电视套餐。

我们全新策划的 Astro 电视套餐已重新设计,为您带来喜爱的内容。

 

电视配套   新安装 更改现有配套    

探索我们的电视配套,其中包含各种娱乐频道。

新安装 更改现有配套    
❯ ❮
Entertainment Pack
Entertainment Pack
RM49.99 /月
查看频道列表

为家庭中的每个人制作必看的本地和国际内容。

Entertainment Pack + Kids
Entertainment Pack + Kids
RM59.98 /月
查看频道列表

最好的本地和国际卡通片和教育娱乐片。

Entertainment Pack + Blockbuster
Entertainment Pack + Blockbuster
RM59.98 /月
查看频道列表

汇集全球电影和剧集,充满动作、剧情和震撼刺激。

Entertainment Pack + News & Documentaries
Entertainment Pack + News & Documentaries
RM64.98 /月
查看频道列表

在您探索世界秘密的同时,您还可以了解最新的突发新闻和时事。

Sports Pack
Sports Pack
RM99.99 /月
查看频道列表

见证每场主要联赛和现场体育赛事以及家庭娱乐活动。

Epic Pack
Epic Pack
RM199.99 /月
查看频道列表

集电影、体育和各种流媒体应用于一体的终极娱乐体验。

 
 

100Mbps Astro Fibre   新安装 更改现有配套    

适合家居办公及串流。以 100Mbps 的速度连接并享受不间断的流媒体、游戏和浏览。

新安装 更改现有配套    
❯ ❮
100Mbps
100Mbps
RM99.00 /月
不含电视频道

免费 数据机

免费 WiFi-6 路由器

无限数据

Entertainment Pack + 100Mbps
Entertainment Pack + 100Mbps
RM148.99 /月
查看频道列表
包括什么?
Entertainment Pack
RM49.99
100Mbps Astro Fibre
RM99.00
RM99.00
Entertainment Pack + Kids + 100Mbps
Entertainment Pack + Kids + 100Mbps
RM158.98 /月
查看频道列表
包括什么?
Entertainment Pack + Kids
RM59.98
100Mbps Astro Fibre
RM99.00
RM99.00
Entertainment Pack + Blockbuster + 100Mbps
Entertainment Pack + Blockbuster + 100Mbps
RM158.98 /月
查看频道列表
包括什么?
Entertainment Pack + Blockbuster
RM59.98
100Mbps Astro Fibre
RM99.00
RM99.00
Entertainment Pack + News & Documentaries + 100Mbps
Entertainment Pack + News & Documentaries + 100Mbps
RM163.98 /月
查看频道列表
包括什么?
Entertainment Pack + News & Documentaries
RM64.98
100Mbps Astro Fibre
RM99.00
RM99.00
Sports Pack + 100Mbps
Sports Pack + 100Mbps
RM198.99 /月
查看频道列表
包括什么?
Sports Pack
RM99.99
100Mbps Astro Fibre
RM99.00
RM99.00
Epic Pack + 100Mbps
Epic Pack + 100Mbps
RM298.99 /月
查看频道列表
包括什么?
Epic Pack
RM199.99
100Mbps Astro Fibre
RM99.00
RM99.00
 
 

500Mbps Astro Fibre   新安装 更改现有配套    

适合有4K串流及游戏需求的小型家庭。以 500Mbps 的速度连接并享受快速稳定的互联网,满足您的所有需求。

新安装 更改现有配套    
❯ ❮
500Mbps
500Mbps
RM149.00 /月
不含电视频道

免费 数据机

免费 WiFi-6 路由器

无限数据

Entertainment Pack + 500Mbps
Entertainment Pack + 500Mbps
RM198.99 /月
查看频道列表
包括什么?
Entertainment Pack
RM49.99
500Mbps Astro Fibre
RM149.00
RM149.00
Entertainment Pack + Kids + 500Mbps
Entertainment Pack + Kids + 500Mbps
RM208.98 /月
查看频道列表
包括什么?
Entertainment Pack + Kids
RM59.98
500Mbps Astro Fibre
RM149.00
RM149.00
Entertainment Pack + Blockbuster + 500Mbps
Entertainment Pack + Blockbuster + 500Mbps
RM208.98 /月
查看频道列表
包括什么?
Entertainment Pack + Blockbuster
RM59.98
500Mbps Astro Fibre
RM149.00
RM149.00
Entertainment Pack + News & Documentaries + 500Mbps
Entertainment Pack + News & Documentaries + 500Mbps
RM213.98 /月
查看频道列表
包括什么?
Entertainment Pack + News & Documentaries
RM64.98
500Mbps Astro Fibre
RM149.00
RM149.00
Sports Pack + 500Mbps
Sports Pack + 500Mbps
RM248.99 /月
查看频道列表
包括什么?
Sports Pack
RM99.99
500Mbps Astro Fibre
RM149.00
RM149.00
Epic Pack + 500Mbps
Epic Pack + 500Mbps
RM348.99 /月
查看频道列表
包括什么?
Epic Pack
RM199.99
500Mbps Astro Fibre
RM149.00
RM149.00
 
 

1Gbps Astro Fibre   新安装 更改现有配套    

完美符合中型家庭的工作及游戏需求。以 1Gbps 的速度连接,让您体验到超快的互联网速度。

新安装 更改现有配套    
❯ ❮
1Gbps
1Gbps
RM229.00 /月
不含电视频道

免费 数据机

免费 WiFi-7 路由器

无限数据

Entertainment Pack + 1Gbps
Entertainment Pack + 1Gbps
RM278.99 /月
查看频道列表
包括什么?
Entertainment Pack
RM49.99
1Gbps Astro Fibre
RM229.00
RM229.00
Entertainment Pack + Kids + 1Gbps
Entertainment Pack + Kids + 1Gbps
RM288.98 /月
查看频道列表
包括什么?
Entertainment Pack + Kids
RM59.98
1Gbps Astro Fibre
RM229.00
RM229.00
Entertainment Pack + Blockbuster + 1Gbps
Entertainment Pack + Blockbuster + 1Gbps
RM288.98 /月
查看频道列表
包括什么?
Entertainment Pack + Blockbuster
RM59.98
1Gbps Astro Fibre
RM229.00
RM229.00
Entertainment Pack + News & Documentaries + 1Gbps
Entertainment Pack + News & Documentaries + 1Gbps
RM293.98 /月
查看频道列表
包括什么?
Entertainment Pack + News & Documentaries
RM64.98
1Gbps Astro Fibre
RM229.00
RM229.00
Sports Pack + 1Gbps
Sports Pack + 1Gbps
RM328.99 /月
查看频道列表
包括什么?
Sports Pack
RM99.99
1Gbps Astro Fibre
RM229.00
RM229.00
Epic Pack + 1Gbps
Epic Pack + 1Gbps
RM428.99 /月
查看频道列表
包括什么?
Epic Pack
RM199.99
1Gbps Astro Fibre
RM229.00
RM229.00
 
 

2Gbps Astro Fibre   新安装 更改现有配套    

为满足所有人的一切需求而设的终极高速互联网。以 2Gbps 的速度连接,享受闪电般的网络速度。

新安装 更改现有配套    
❯ ❮
2Gbps
2Gbps
RM319.00 /月
不含电视频道

免费 数据机

免费 WiFi-7 路由器

无限数据

Entertainment Pack + 2Gbps
Entertainment Pack + 2Gbps
RM368.99 /月
查看频道列表
包括什么?
Entertainment Pack
RM49.99
2Gbps Astro Fibre
RM319.00
RM319.00
Entertainment Pack + Kids + 2Gbps
Entertainment Pack + Kids + 2Gbps
RM378.98 /月
查看频道列表
包括什么?
Entertainment Pack + Kids
RM59.98
2Gbps Astro Fibre
RM319.00
RM319.00
Entertainment Pack + Blockbuster + 2Gbps
Entertainment Pack + Blockbuster + 2Gbps
RM378.98 /月
查看频道列表
包括什么?
Entertainment Pack + Blockbuster
RM59.98
2Gbps Astro Fibre
RM319.00
RM319.00
Entertainment Pack + News & Documentaries + 2Gbps
Entertainment Pack + News & Documentaries + 2Gbps
RM383.98 /月
查看频道列表
包括什么?
Entertainment Pack + News & Documentaries
RM64.98
2Gbps Astro Fibre
RM319.00
RM319.00
Sports Pack + 2Gbps
Sports Pack + 2Gbps
RM418.99 /月
查看频道列表
包括什么?
Sports Pack
RM99.99
2Gbps Astro Fibre
RM319.00
RM319.00
Epic Pack + 2Gbps
Epic Pack + 2Gbps
RM518.99 /月
查看频道列表
包括什么?
Epic Pack
RM199.99
2Gbps Astro Fibre
RM319.00
RM319.00
 
 
 

Astro Rate Card

Astro Rate Card

 
Njoi

免费终身娱乐。

NJOI HD Box 包含免费的15多个电视频道和10+个广播频道,提供来自本地、国际、儿童、最新新闻和体育频道的各种娱乐!

Njoi

Astro 提供的免费卫星电视服务。终身收看娱乐,新闻,学习和资讯节目等。

 

Njoi

图片仅供参考。

免费观看15多个电视频道和10+个广播频道。


* 需遵守Astro条款和条件。

Njoi
 
❯ ❮
njoi
New Decoder
RM325.00

新的解码器,不包含卫星天线和电缆。您必须已安装 Astro/Njoi 卫星天线和电缆并正常运作。

包括安装。

njoi
New Decoder & Satellite Dish
RM415.00

新的解码器配有卫星天线和电缆。

包括安装。

 
 
 
Unifi
unifi-logo

100Mbps @ RM89/月

无限数据,unifi TV和具有unifi光纤宽带的高性能无线路由器。

 

Unifi Business Broadband   

可靠的宽频配套可实现更高层次的业务增长。

❯ ❮
Unifi Biz
100M
RM99.00 /月

支持最多 5 台设备上的 2-3 个用户。

Unifi Biz
300M (MESH6)
RM139.00 /月

支持最多 10 台设备上的 6 个用户。

Unifi Biz
500M (MESH6)
RM179.00 /月

支持多台设备上最多10个重度用户。

Unifi Biz
1Gbps (MESH6)
RM319.00 /月

支持多台设备上最多 10 名高级用户。

Unifi Biz
2Gbps (MESH6)
RM369.00 /月

为多台设备上最多 10 位高级用户提供终极支持。

 
 

100Mbps Unifi Home Broadband   

适合家居办公及串流。

❯ ❮
Unifi Home
100Mbps
RM89.00 /月

100Mbps/50Mbps

免费 Standard Router (RG5)

Unifi Home
100Mbps + Netflix Basic
RM118.90 /月

100Mbps/50Mbps

免费 Standard Router (RG5)

 Netflix Basic

 
 

300Mbps Unifi Home Broadband   

适合全高清串流及浏览。

❯ ❮
Unifi Home
300Mbps
RM129.00 /月

300Mbps/50Mbps

免费 WiFi-6 Combo Box

Unifi Home
300Mbps + Netflix Basic
RM142.00 /月

300Mbps/50Mbps

免费 WiFi-6 Combo Box

 Netflix Basic

 
 

500Mbps Unifi Home Broadband   

适合有4K串流及游戏需求的小型家庭。

❯ ❮
Unifi Home
500Mbps
RM149.00 /月

500Mbps/100Mbps

免费 WiFi-6 Combo Box

Unifi Home
500Mbps + Netflix Standard
RM203.90 /月

500Mbps/100Mbps

免费 WiFi-6 Combo Box

 Netflix Standard

 
 

1Gbps Unifi Home Broadband   

完美符合中型家庭的工作及游戏需求。

❯ ❮
Unifi Home
1Gbps
RM249.00 /月

1Gbps/500Mbps

免费 WiFi-6 Combo Box

Unifi Home
1Gbps + Netflix Standard
RM293.90 /月

1Gbps/500Mbps

免费 WiFi-6 Combo Box

 Netflix Standard

 
 

2Gbps Unifi Home Broadband   

为满足所有人的一切需求而设的终极高速互联网。

❯ ❮
Unifi Home
2Gbps
RM319.00 /月

2Gbps/1Gbps

免费 WiFi-6 Combo Box

Unifi Home
2Gbps + Netflix Standard
RM363.90 /月

2Gbps/1Gbps

免费 WiFi-6 Combo Box

 Netflix Standard

 
 
 
MaxisONE Fibre Internet

享受Maxis为您打造的更好的WiFi体验

获得与网状WiFi配对的超快光纤,以实现更好的覆盖范围,并由Maxperts优化,以满足您一家大小的互联网需求。

 

Maxis Business Fibre   

可靠的宽频配套可实现更高层次的业务增长。

❯ ❮
Maxis Business Fibre
100Mbps
RM119.00 /月

支持最多 5 台设备上的 2-3 个用户。

Maxis Business Fibre
100Mbps + Fixed IP
RM319.00 /月

支持最多 5 台设备上的 2-3 个用户。

固定 IP。

Maxis Business Fibre
300Mbps
RM179.00 /月

支持最多 10 台设备上的 6 个用户。

Maxis Business Fibre
300Mbps + Fixed IP
RM379.00 /月

支持最多 10 台设备上的 6 个用户。

固定 IP。

Maxis Business Fibre
500Mbps
RM219.00 /月

支持多台设备上最多10个重度用户。

Maxis Business Fibre
500Mbps + Fixed IP
RM419.00 /月

支持多台设备上最多10个重度用户。

固定 IP。

Maxis Business Fibre
1Gbps
RM299.00 /月

支持多台设备上最多 10 名高级用户。

Maxis Business Fibre
1Gbps + Fixed IP
RM499.00 /月

支持多台设备上最多 10 名高级用户。

固定 IP。

 
 

100Mbps Maxis Home Fibre   

适合家居办公及串流。

❯ ❮
Maxis Home Fibre
100Mbps
RM89.00 /月

免费 WiFi-6 Router

Maxis Home Fibre
100Mbps + Voice Unlimited
RM99.00 /月

免费 WiFi-6 Router

无限语音通话

 
 

300Mbps Maxis Home Fibre   

适合全高清串流及浏览。

❯ ❮
Maxis Home Fibre
300Mbps
RM99.00 /月

免费 WiFi-6 Router

Maxis Home Fibre
300Mbps + Voice Unlimited
RM109.00 /月

免费 WiFi-6 Router

无限语音通话

 
 

500Mbps Maxis Home Fibre   

适合有4K串流及游戏需求的小型家庭。

❯ ❮
Maxis Home Fibre
500Mbps
RM149.00 /月

免费 WiFi-6 Router

Maxis Home Fibre
500Mbps + Voice Unlimited
RM159.00 /月

免费 WiFi-6 Router

无限语音通话

 
 

1Gbps Maxis Home Fibre   

完美符合中型家庭的工作及游戏需求。

❯ ❮
Maxis Home Fibre
1Gbps
RM249.00 /月

免费 WiFi-6 Router

Maxis Home Fibre
1Gbps + Voice Unlimited
RM259.00 /月

免费 WiFi-6 Router

无限语音通话

 
 

2Gbps Maxis Home Fibre   

为满足所有人的一切需求而设的终极高速互联网。

❯ ❮
Maxis Home Fibre
2Gbps
RM319.00 /月

免费 WiFi-6 Router

Maxis Home Fibre
2Gbps + Voice Unlimited
RM329.00 /月

免费 WiFi-6 Router

无限语音通话

 
 
 

全国范围内安装

 

签购

Astro  Njoi  UniFi  Maxis 

 

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请输入您的手机号码

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请输入完整的安装地址

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请输入您的邮编
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请输入您的州
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常问问题

在这里找到您要的答案。

 

为什么要在这里申请?

我们提供一站式服务为您申请Astro和Broadband。不必开车,排队和在销售柜台等候。 我们可以帮助您处理您的申请。


在这里申请需付多少费用?

我们不收取额外费用。 无需提供信用卡信息。 费用与您在销售柜台申请的费用相同。


申请程序如何?

首先,您可以在线申请,我们将在工作时间内立即与您联系。 通过WhatsApp/电子邮件/传真发送您的身份证-IC(马来西亚公民)/ 护照(外国人)的复印件给我们。 收到所有资料后,我们将立即处理您的申请。


申请程序有多快?

一旦收到您的完整资料,我们将在工作时间内立即处理您的申请。一旦您的申请获得批准,服务提供商的承包商将与您联系以进行安装预约。


为什么要同时申请 ASTRO 和宽频?

ASTRO 和宽频收费同时在一张账单,享受更大的节省和无忧的账单支付。 在24个月的合约期内,您可以每月以折扣价享受 Astro 和宽频。


有哪些电视配套可供选择?

Astro 提供多种电视配套,包括娱乐、体育、电影和儿童配套。您可以选择符合您观看需求的配套,并在适用情况下添加额外的串流应用服务。


我可以只订阅电视而不订阅宽频吗?

可以,您可以只订阅 Astro 电视配套而无需绑定宽频。不过,将 Astro 电视与光纤宽频绑定可享有更好的每月优惠,并且只需支付一张综合账单,更加方便。


我家需要多少宽频速度?

对于小型家庭以及轻度上网和串流使用者,100Mbps 通常已足够。较大家庭、游戏玩家或重度串流用户则可选择 500Mbps 或 1Gbps 配套,以获得更流畅的多设备使用体验。


是否有合约期限?

大多数 Astro 电视和光纤宽频配套都附带 24 个月合约期。如在合约期满前取消服务,可能会产生提前终止费用。


之后可以升级电视配套或宽频计划吗?

可以,您可在符合资格及覆盖范围的情况下随时升级电视配套或宽频速度。根据升级情况,可能需要重新计算合约期限。


我将如何收到我的账单?

您的每月账单将由 Astro 直接发出。您可通过电子邮件接收账单,或通过 Astro 账户在线查看。绑定配套用户将收到电视与宽频服务的综合账单。


有哪些付款方式?

付款方式包括网上银行、自动扣款、信用卡或 Astro 提供的其他认可付款渠道。我们的团队将在申请过程中为您提供协助。


如果服务中断怎么办?

如果您遇到任何服务中断问题,可联系 Astro 客户服务寻求技术协助。大多数情况下可远程解决,如有需要将安排技术人员上门处理。


我可以将 ASTRO 服务迁移到新地址吗?

可以,迁移服务需视新地址是否在服务覆盖范围内而定。根据您的配套,可能会产生迁移费用及合约调整。


申请时需要信用卡吗?

不需要,提交申请时无需提供信用卡资料。服务获批后,付款安排将由 Astro 直接处理。


我可以在电视配套中添加串流服务吗?

部分 Astro 电视配套可根据当前促销及服务情况添加串流服务等附加项目。可能需支付额外月费。


安装光纤时是否提供 WIFI 路由器?

是的,光纤安装时通常会提供 WiFi 路由器。路由器型号可能会根据所选宽频速度配套而有所不同。


申请前可以查询宽频覆盖范围吗?

可以,我们会在处理您的申请前确认您地址的服务覆盖范围,以确保该地区可安装宽频服务。


申请宽频需要准备哪些文件?

马来西亚公民需提供 MyKad 复印件。外籍人士则需在提交宽频申请时提供护照复印件。


申请后多久可以安装?

申请获批后,服务提供商通常会在 2 至 7 个工作日内联系您安排宽频安装预约。


宽频合约期限是多久?

大多数 Astro 宽频配套附带 24 个月合约期,从安装日期开始计算。如您搬迁,可能需要在新地址重新签订 24 个月合约。


我可以将宽频迁移到新地址吗?

可以,您可在新地址具备服务覆盖的情况下迁移宽频服务。合约期限可能会从新安装日期起重新计算 24 个月。


我可以要求更改安装位置或移动家中设备吗?

可以,您可申请在家中调整宽频设备位置。若属于非标准安装,可能会产生额外费用,并需在评估后直接支付给安装人员。


如果我已有宽频合约,可以转到 ASTRO 宽频吗?

可以,您可转用 Astro 宽频。为避免服务中断,建议在终止现有宽频合约前先开通新的宽频服务。


非标准安装是否需要额外费用?

标准安装在促销期间可能免费,但非标准安装(如设备迁移或复杂布线)可能会产生额外费用,并需直接支付给安装人员。


HOW LONG WILL IT BE BEFORE I AM ABLE TO ENJOY MY NEW PACKAGE(S)?

You will be able to view your new package(s) within 24 hours of subscribing. Please note that if you are an Astro customer subscribing to HD channels, you will have to connect an HDMI cable to your TV before you will be able to enjoy the channels.


VIEW STB DIAGNOSTICS - GENERAL DIAGNOSTICS (ULTRA BOX / ULTI BOX)

STEP 1    

On your remote, press the HOME button and the home menu will be displayed on top of your screen.

STEP 2    

Navigate to Settings.

STEP 3    

Navigate to STB Diagnostics and press "OK".

STEP 4    

Select General Diagnostics and press "OK".

STEP 5  

Details information of General Diagnostics screen will be displayed.

STEP 6    

Press down arrow on your remote to get more information.


CAN ANOTHER PERSON REGISTER THEIR CREDIT CARD TO MY ACCOUNT'S AUTO-DEBIT FACILITY?

Yes, another person may register their credit card to your account's auto-debit facility. If you are performing this action via our call centre, the respective card holder is required to be present.


NO AUDIO - HD ENABLED BOX

STEP 1
Check the Audio settings on your box and set to Auto.
Refer guide to change Digital Audio Settings.

STEP 2
If issue persist, check if there is any 3rd party device (sound system/hdmi splitter) connected between box and TV.

STEP 3
If using 3rd party devices, bypass/remove 3rd party device and make sure HDMI cable connected directly from box to TV.

STEP 4
If issue persist, connect to Live Agent via WhatsApp for help.


ARE THERE ANY DIGITAL BILL PLATFORMS AVAILABLE FOR ME TO CHECK MY ASTRO BILLS?

Yes, there are five digital bill platforms available for all customers to check their Astro bills: 

 

A.    MyAstro Web

1.    Visit www.astro.com.my

2.    Goto “My Account”, then select “Manage Account”

3.    Login to My Astro Web using your Astro ID

4.    Select “Account” to view your bills 

 

B.     My Astro app

If you do not have it installed, you may download it here (Google Play Store) or here (IOS App Store)

‍

C.    WhatsApp 

Just WhatsApp “Hi” to 03-9543 3838 and then follow the instructions to view your bill, account status, pay and download bill. 

 

Note: You are required to provide your MyKad/PassportNo. to view your bill, account status and pay your bills. To download your bills, you will be required to provide your Account/Smartcard No.

 

D.     Astro Quick Pay 

1.    Visit https://pay.astro.com.my

2.    Enter your 10-digit Astro Account Number and follow the instructions to view your bill, account status, pay bills or add a billing reminder on your Google calendar. 

 

E.    IVR

1.    Call +603-95433838

2.    Press 1 for Account Related Queries

3.    Input your 10-digit Astro Account no. or 12-digit MyKad no.

4.    Press 2 for Payment and Billing

5.    Press 1 to receive an SMS with your bill balance and a link to pay online

 

F.    Channel 200

Ensure your Ultra or Ulti Box is connected to the internet. Tune in to CH200 and follow the instructions displayed on your TV screen to view your bill amount.

 

G.     Auto-Debit

Alternatively, please register for Auto-Debit by following the steps here for hassle-free payments.


ARE THERE ANY CHANNELS THAT ARE NOT AVAILABLE TO ME AS PART OF ASTRO & BROADBAND?

If you sign up Astro & Broadband with standard Ultra & Ulti box (DBB), all channels are available.  

However, there are channels that will not be available with Ultra/Ulti Plug & Play Box which are NHK World (398).


CHANGE STANDBY MODE - ULTRA BOX / ULTI BOX

STEP 1

On your remote, press the HOME button and the home menu will be displayed on top of your screen.

STEP 2

Navigate to Settings.

STEP 3

Navigate to Standby Mode and press "OK".

STEP 4

Navigate to your preferred selection and press "OK".

STEP 5

Navigate to Save and press "OK" to confirm your selection.


WHEN I CREATE A NEW NETFLIX ACCOUNT TO LINK TO MY ASTRO BILL, WILL I LOSE ALL MY CURRENT WATCHING HISTORY IN NETFLIX?

You may retain your watch history and settings of your existing Netflix account by using the same email of your Netflix account during the linking of your Netflix account with Astro.


SLOW INTERNET CONNECTION - TIME

Slow browsing using LAN cable

Looks like there is something wrong with your service connection.

Please run the Speed Test and attach the picture or screenshot of the speed test in the Feedback Form below, in order for us to provide further assistances.

Click here for Speed Test guideline.

 

Quick Info
A Speedtest is a service that provides free analysis of Internet access parameters, such as connection data rate.


Slow browsing using Wi-Fi

1. Router Positioning

Most people underestimate the importance of picking a good spot for a Wi-Fi router. Even a small shift in positioning could end up being the difference between day and night.


i) High vs. Low

Put the router as high up as possible to extend the broadcasting range of the radio waves. This also helps clear the router of possible  interferences.


ii) Concrete & Metals

Make sure your router isn't blocked by any other objects, especially devices that are electronic. Also, avoid placing your router in your basement  as this area is usually enclosed by a lot of concrete, which can be almost  impossible for Wi-Fi signals to penetrate.


iii) Distance to Router

The further away from your router you get, the weaker the Wi-Fi signal. Therefore, the best option is to place your router as close to your devices as possible, but this is only practical if you have one main area where you tend to use your devices.

Otherwise, you should place your router near the center of your home. After all, Wi-Fi broadcasts in 360 degrees, so it doesn't make sense to put  it at one end of the house.


 

2. Wireless Interference & Noise

You've probably never noticed but there  are wireless signals all around you wherever you go and they're passing  through you all the time. From where? Electronic devices, Wi-Fi routers, satellites, cell towers, and more.

Although Wi-Fi is supposed to be on a different frequency than most of these devices, the amount of radio noise can still cause interference. Some common causes of interference include:

i) Microwaves

ii) Bluetooth Devices

iii) Cordless Phone

 

3. Surrounding Wi-Fi signals

A truth of the modern world is that every household has their own Wi-Fi network, which can cause issues with channel overlap. This can be  somewhat problematic in a townhouse, but is especially problematic in housing complexes and apartments where there can be many routers within close proximity.

Which is why it's important that you pick a good channel in your router settings. Modern routers can choose channels for you automatically,  but sometimes it's better to investigate and find the best channel yourself.

 

4. Usage

More likely, however, is that the people on your network such as friends, roommates, or family members are participating in bandwidth-heavy activities like gaming and streaming Ultrabox/ Netflix.

Fortunately, if this is the case, you can prioritize your own network  traffic by enabling Quality of Service in your router settings.

If the problem persists, please run a Ping Test, Traceroute Test and attach the picture or screenshot of both test results in the Feedback Form, in order for us to provide further assistances.

Please make sure to attach the required screenshot(s) in ONE file (i.e. Microsoft Word document, PDF, Image file) before submitting the form.

 

Quick Info
A Speedtest is a service that provides free analysis of Internet access parameters, such as connection data rate.
A Ping Test shows how long it takes for packets to reach host.
A Traceroute Test traces the route of packets to destination host from our  server.


WHAT IS THE DEFAULT IP ADDRESS THAT I WILL RECEIVE FOR MY ASTRO FIBRE SUBSCRIPTION?

By default, all Astro Fibre customers will receive a Private IPv4 or IPv6 address. However, customers who would like to subscribe to a fixed IP service can do so by contacting our Customer Service Centre at 03-9543 3838 for Astro Fibre’s Fixed IP service for only RM5/month.


    WHEN WILL THE NEW PACKAGES BE AVAILABLE?

    The new packs will be available for existing and new Astro customers starting 9 November 2021.


    I WOULD LIKE TO CHANGE THE NETFLIX ACCOUNT LINKED TO MY ASTRO PACK. WHAT SHOULD I DO?

    Please visit http://help.netflix.com to call or start a live chat with Netflix's customer support agents. You will be assisted to unlink your Netflix account from your Astro subscription. After the process, you may link another Netflix account to your Astro subscription.


    WHAT SHOULD I HAVE READY BEFORE PERFORMING THE EKYC VERIFICATION?

    Please ensure you:  

    a. Have your original identification card “MyKad” (Front & Back) with you (Malaysian).

    b. Have your original Passport & Visa with you (Non-Malaysian).

    c. Are in a brightly lit environment


    HOW DO I CHECK MY CONTRACT INFORMATION?

    To check your contract, please visit My Astro.


    WHERE AND HOW CAN I ACCESS VIDEO ON DEMAND?

    1. Via Television

        a) Ultra Box

    • Press the “Home” button and scroll to “Settings” > “Wi-Fi/Ethernet” > “New Wi-Fi Connection”

    • Allow the Ultra Box to scan the Wi-Fi networks available and subsequently choose your home Wi-Fi network > Enter your Wi-Fi password

    • Once you are connected, your Home screen will now show “tabs” where you can now enjoy Video On Demand

    ‍

    o  “Catch-up” missed episodes from ongoing programmes

    o  Binge-watch full seasons from “Boxsets”

    o  Choose the your favourites from “Movies”, “Kids” and more

    ‍

    2. Mobile/Portable devices

    (a)  Just head to the Google Play Store, Huawei App Gallery or Apple App Store here, search for “Astro GO” and download Astro GO on iOS and Android devices. Login to watch on demand and other ASTRO channels based on your subscription.


    WILL I NEED TO TAKE A NEW CONTRACT AFTER MOVING?

    Astro TV customers

    No, you will not be required to take on a new contract after moving. If you still have an existing contract, the contract will continue.

    ‍

    Broadband / IPTV customers

    Yes, your contract will be renewed to a new 24-month contract.


    IS THERE A RECORDING FEE ATTACHED TO THE PVR?

    You will require HD-PVR service in order to subscribe for a PVR. This service is included in all Starter Pack, Value Pack, Super Pack Lite, Super Pack and Super Pack Plus subscriptions.


    UNABLE TO BROWSE OR ACCESS CERTAIN WEBSITE - ASTRO FIBRE

    If you're trying to visit a website and it won't load, but others do, there could be a variety of causes. If the site itself is down, there's not much you can do but wait.

    If you can load the site on other computers or devices (make sure you try different means of connecting to the internet), there may be an issue with your computer or network.

    There are some quick fixes that will solve most problems, but you may have to get your hands a little dirty.

     

    1. Try  loading the site on a different device.

      Try loading the website on your phone or on another computer. If the website loads on the other device, the problem lies with your computer.

      If the website doesn't load on another device, the problem is either with the network or the website itself.


     

    2. Restart your computer.

      Oftentimes, a simple reboot will fix the problem you're having. Reboot your computer and test the website again.


     

    3. Try loading the site in a different browser.

      There may be some settings configured incorrectly on your browser. Try a different web browser to see if you can load the website.


     

    4. Temporarily disable your antivirus program.

      Your antivirus software may be interfering with your ability to load certain websites.

      Try disabling the software and then loading the site again. Make sure you enable it again once you have identified the problem.


     

    5. Reset  your modem and router.

      Traffic to or from a certain website may be getting tripped up by your modem or router. Resetting these devices may allow you to access the website again.


     

    6. Check  your computer's date and time settings.

      If your date or time is set incorrectly, you may not be able to connect to secure (https://) websites.

      Check your computer or mobile device's clock to make sure that it is set to the correct time and date.


     

    In the  event the problem persists, please provide below details for further  escalation:

      i. List of websites effected.          

      ii. Run the Speed Test via LAN (cable) and Wi-Fi connection - Please click here for Speed Test guideline.  

      iii. Run the Traceroute Test - Please click here for Traceroute Test guideline.          

      iv. Run the Ping Test -  Please click here for Ping Test guideline.

     Once you've gathered all the results, kindly send them all through the Feedback Form below.


     

    Quick Info
    A Speedtest is a service that provides free analysis of Internet access parameters, such as connection data rate.
    A Ping Test shows how long it takes for packets to reach host.
    A Traceroute Test traces the route of packets to destination host from our  server.


    MY ASTRO ACCOUNT WAS SUSPENDED AND RESUMED AGAIN; CAN I STILL GET THE FREE SPEED UPGRADE?

    Yes, customers whose accounts are suspended but resumed within 24 months from their offer period start date will still be able to enjoy the internet speed upgrade upon service resumption. However, the speed upgrade offer period will not be extended despite the suspension period.
     
    Unfortunately, customers whose accounts are suspended but resumed after 24 months from their offer period start date will not be able to receive the free speed upgrade.
     


    HOW LONG DOES IT TAKE FOR PAYMENT TO BE POSTED VIA JOMPAY?

    Successful payment via JomPAY will be posted real time.


    UNABLE TO BROWSE OR ACCESS CERTAIN WEBSITE - TIME

    If you're trying to visit a website and it won't load, but others do, there could be a variety of causes. If the site itself is down, there's not much you can do but wait.

    If you can load the site on other computers or devices (make sure you try different means of connecting to the internet), there may be an issue with your computer or network.
    you may have to get your hands a little dirty.
     

    1. Try loading the site on a different device.
      • Try loading the website on your phone or on another computer. If the website loads on the other device, the problem lies with your computer.
      • If the website doesn't load on another device, the problem is either with the network or the website itself.
    2. Restart your computer.
      • ​​Oftentimes, a simple reboot will fix the problem you're having. Reboot your computer and test the website again.
    3. Try loading the site in a different browser.
      • There may be some settings configured incorrectly on your browser. Try a different web browser to see if you can load the website.
    4. Temporarily disable your antivirus program.
      • Your antivirus software may be interfering with your ability to load certain websites.
      • Try disabling the software and then loading the site again. Make sure you enable it again once you have identified the problem.
    5. Reset your modem and router.
      • Traffic to or from a certain website may be getting tripped up by your modem or router. Resetting these devices may allow you to access the website again.
    6. Check your computer's date and time settings.
      • If your date or time is set incorrectly, you may not be able to connect to secure (https://) websites.
      • Check your computer or mobile device's clock to make sure that it is  set to the correct time and date.
    7. In the event the problem persists, please provide below details for further escalation:
      • List of websites effected.
      • Run the Speed Test  via LAN (cable) and Wi-Fi connection - Please click here for Speed Test guideline.
      • Run the Traceroute Test - Please click here for Traceroute Test guideline.
      • Run the Ping Test -  Please click here for Ping Test guideline.
      • Once you've gathered all the results, kindly send them all through the Feedback Form below.


    Quick Info
    A Speedtest is a service that provides free analysis of Internet access  parameters, such as connection data rate.
    A Ping Test shows how long it takes for packets to reach host.
    A Traceroute Test traces the route of packets to destination host from our  server.


    CAN I PURCHASE MOVIES ON MY ASTRO?

    Yes, you can purchase Astro First and Astro Best content by using the app and web. Refer below for the steps to purchase movies via this app and web. Thereafter, you can watch them on Astro Go.


    WHAT CAN I DO IF I STILL GET ERROR "VERIFICATION FAILED" AFTER A FEW ATTEMPTS?

    Not to worry, our representative will be contacting you within 24 hours.


    LNB SETUP - ULTRA BOX / ULTI BOX

    STEP 1

    On your remote, press the HOME button and the home menu will be displayed on top of your screen.

    STEP 2

    Navigate to Settings.

    STEP 3

    Navigate to Satellite Settings and press “OK”.

    STEP 4

    Navigate to LNB Setup and press “OK”.

    STEP 5

    Tuner Settings screen will be displayed accordingly.

    STEP 6

    Select LNB Type connected to your box.

    Ultra Box available selection
    Ulti Box available selection

    STEP 7

    Navigate to Next and press "OK" to confirm your selection.

    STEP 8

    Select this as the Entry Point and press "OK"  to confirm your selection.

    STEP 9

    Navigate to Next and press "OK" to confirm your selection.

    STEP 10

    Signal reading results for Tuner 1 screen will be displayed accordingly.

    Press right to navigate to Tuner 2.

    STEP 11

    Signal reading results screen for Tuner 2 will be displayed.

    Then navigate to Finish and press "OK" to complete the setup.

    Type image caption here (optional)


    WILL ASTRO CENSOR NETFLIX CONTENT?

    Absolutely not. Astro wants to give our members the convenience of having all their favourite series, exciting originals, vernacular signatures, live sports and local blockbuster movies all in one place.


    I AM AN ASTRO IPTV CUSTOMER, WHEN CAN I SIGN FOR THE NEW PACKS AND ENJOY NETFLIX ON THE ULTRA/ULTI BOX?

    The new packs and access to Netflix on the Ultra Box and Ulti Box is available for Astro IPTV customers.


    WHAT IS ASTRO CHANNEL 200 AND WHAT CAN I DO THERE?

    Astro Channel 200 is a self-service portal that helps you upgrade your packages and purchase add-ons instantly.


    I HAVE AN ULTRA/ULTI BOX AND I'VE SUBSCRIBED TO THE NEW PACKS WITH NETFLIX, BUT I WHY CAN'T ACCESS NETFLIX ON MY ULTRA/ULTI BOX?

    Please upgrade the Ultra/Ulti Box software to enjoy Netflix on your Ultra/Ulti Box. To do this, please click on the Netflix app icon on the homepage or go to CH741 to prompt the software upgrade. Kindly click Install when the software upgrade prompt appears. This will take approximately 20 minutes and you would be able to launch Netflix on the Ultra/Ulti Box after that.


    WHY ARE SOME SHOWS/CHANNELS UNAVAILABLE ON MY PLUG & PLAY BOX EVEN THOUGH THEY ARE PART OF MY SUBSCRIPTION?

    Not all shows/channels will be available on the Plug & Play Box as this depends on contractual rights with specific guidelines on the entitlement of these shows/channels and what you have as a part of your subscription.

    • Customers subscribing to Plug & Play Box with or without Astro Broadband will not have access to 1 (one) Channel - NHK World

    Please be assured that we are continuously working hard to make more content available on the Plug & Play Box.

    If you prefer to have all these channels, we recommend that you choose the Satellite dish option for the Ultra or Ulti Box.

    Unavailable channels are as below:


    DO I HAVE TO BE AN EXISTING ASTRO CUSTOMER TO HAVE AN ASTRO ID?

    No. If you are a non-Astro subscriber, you will still be able to create an Astro ID, but access and use of Astro's digital services will be limited. If you are an Astro subscriber, please link your Astro ID to your Astro account number to enjoy exclusive access to all of Astro's digital services.


    WHAT IS ASTRO MULTIROOM?

    Astro Multiroom is a 2nd Astro subscription that mirrors all the channels on your primary Astro at a discounted monthly fee. You can now enjoy Astro on different TVs in different rooms.


    WHAT IS ASTRO FIBRE?

    Astro Fibre is Astro’s own internet service that enables you to enjoy Astro content while staying connected with high-speed fibre broadband. Customers can enjoy substantial savings by choosing your desired broadband speed  to accompany your Astro TV packages. Customers can choose from two types of Astro Fibre offering:

    1. Astro Fibre Bundle offers the best value proposition of 50Mbps to 800Mbps high-speed broadband bundled with Astro TV content packages including access to leading streaming services, creating a one-stop entertainment solution for its customers.
    2. Astro Fibre is a standalone high-speed broadband service of 100Mbps to 800Mbps offering a powerful WiFi system leveraging the latest WiFi 6 router and a flexible mesh proposition.


    [BOX RETRIEVAL] WHAT SHOULD I DO WITH MY OLD ASTRO BOX UPON RECEIVING MY NEW PLUG & PLAY BOX?

    Once your Plug & Play Box has been activated, a courier service will reach out to you within TWO (2) weeks for a time for them to pick up the old Astro box and SIM card/Smartcard.

    1. Ensure that all cables have been plugged out of the old Astro box. To remove the white satellite cable from your old Astro box, simply hold the cable, twist, and gently pull.
    2. Set aside these items to be ready for our delivery partner to pick up from you:
    • Old Astro Box
    • Old Astro Smartcard/SIM Card (leave this in your Astro Box)
    1. When a courier arrives at your residence, do confirm that they are collecting items on behalf of Astro.
    2. Allow the courier to check the serial number of the Astro box.
    3. Hand them all the items for return, and you're done!


    CAN I TERMINATE THE ASTRO FIBRE SERVICE?

    Yes, you may terminate the service. However, an early cancellation fee will be applied for terminations/cancellations within 24 months. Please refer to the Astro Fibre's cancellation details.


    WHAT FREQUENCY BANDS DOES OUR RGW SUPPORT?

    Astro Fibre WiFi router is a dual-band edge Residential Gateway which supports two frequency bands 2.4GHz and 5GHz.


    11. I HAVE A USERNAME BUT DO NOT HAVE AN ASTRO SUBSCRIPTION; WHAT DO I DO NOW?

    You may visit any of Astro's digital platform that you would like to log into. Then, create a new Astro ID using your existing email address or mobile number. After creating your new Astro ID, please use it to log into our digital platforms moving forward.


    SET TV TO SYNC TO ASTRO REMOTE CONTROL - HD ENABLED BOX

    STEP 1

    Identify your remote control:

    a)   Remote control with Astro logo at the bottom of the remote, proceed to STEP 2.

    b)   Remote control with Astro logo at the top of the remote, proceed to STEP 4

    ‍

    STEP 2 (Astro Logo at the bottom of the Remote)

    On your remote, press the “set tv” button and set tv instructions will be displayed on top of your screen:

    ‍

    STEP 3

    Follow the steps appear on the TV screen to sync your Astro remote and complete the setup.

    ‍

    STEP 4 (Astro Logo atthe top of the Remote)

    Press and hold “tv input” key on bottom left of the remote for 3 seconds until the LED blinks twice.

    STEP 5

    Enter the 2-digit TV Code of your TV Brand and the LED will blink twice:

    ‍

    STEP 6

    Try out the TV controls (TV Standby or adjust Volume) to check if they are working correctly.

    ‍

    STEP 7

    Press ok and wait for the LED to blink twice to save the settings.


    WILL THERE BE A PENALTY TO REMOVE ASTRO GO+ FROM MY SUBSCRIPTION?

    There will be no penalty imposed upon the removal of Astro GO+ from your subscription.


    WHAT HAPPENS TO MY ACTIVE DISNEY+ HOTSTAR SUBSCRIPTION THROUGH ASTRO AFTER 24 APRIL 2024?

    All Astro customers with Disney+ Hotstar bundle/Add-on will be moved to the Disney+ Hotstar Premium Plan, with no changes to their current subscription pricing starting 24 April 2024. The new Disney+ Hotstar Premium Plan includes 3 concurrent streams, 10 maximum device logins, maximum video quality up to 4K Ultra HD (compatible devices required), and streaming on phone, tablet, laptop and TV.

     

    If you have questions about your Disney+ Hotstar plan, please contact Astro Customer Contact Centre at 03 9543 3838. Alternatively, please WhatsApp Astro at 03 9543 3838 and type DH Help for further assistance. 


    DO I NEED TO PAY FOR ANY CHARGES WHEN THE COURIER AGENT COMES TO PICK UP THE ASTRO BOX & SMART CARD/SIM CARD?

    No, the courier charges are borne by Astro for the retrieval of the box and Smart Card/SIM Card.

    There will be two attempts made to retrieve the box and you are required to be available at the agreed upon time.


    HOW DO I PROVIDE FEEDBACK IF THE APPLICATION DOESN'T WORK?

    For app, you may go to "Manage' > "Support' section and  provide your feedback either through the feedback form or chat with us via WhatsApp at 03-9543 3838.

    For web, you may go to "Support' menu and provide your feedback either through the feedback form or chat with us via WhatsApp at 03-9543 3838.

    For Ultra and/or Ulti box, you may chat with us via WhatsApp at 03-9543 3838.


    WHERE CAN I FIND MY ACCOUNT NUMBER?

    ·      Bill 

    ·      Log into your Astro Self-Service (location)

    ·      WhatsApp


    CAN CUSTOMERS REQUEST TO HAVE BOTH THE PAPER BILL AND E-BILL AT THE SAME TIME?

    No, customers are only allowed to choose ONE billing option (either Paper Bill or E-bill or SMS bill). However, customers who opted for Paper Bill will still be able to check their bills through Astro Self-Service Portal, IVR, Channel 200 and WhatsApp.


    WHY ARE SOME SHOWS/CHANNELS UNAVAILABLE ON MY ASTRO GO ALTHOUGH THEY ARE ON MY ASTRO BOX?

    Not all shows/channels will be available on Astro GO as this depends on contractual rights with specific guidelines on the entitlement of these shows/channels and what you have as a part of your subscription. 

    Below are channels that are not available on Astro GO:

    1. TV3
    2. TAYANGAN HEBAT HD
    3. ART
    4. NTV7
    5. 8TV
    6. TV9
    7. VELLITHIRAI
    8. AWESOME TV
    9. STAR CHINESE CHANNEL
    10. ARABIC RADIO & TV VARIETY
    11. NJOI TV
    12. NHK WORLD HD
    13. FX HD
    14. ASTRO BEST / FIRSTCHANNELS


    Please be assured that Astro is continuously working on getting more content available on Astro GO.


    WHAT IS 4K UHD? TELL ME ABOUT THE UHD CONTENT AVAILABLE WITH THE ULTRA BOX.

    4K UHD offers 4 times the resolution of HDTV (4K UHD has 3840x2160 resolution with 8 million pixels compared to HD which has 1920x1080 with 2 million pixels), sharper detail, smoother lines and a richer colour palette, as well as a vibrant colour TV experience. 

    Customers on Ultra Box with Sports Pack can tune in to the Astro SuperSport UHD Channel (CH 805 and CH 806) for an exciting selection of Sports content such as the Premier League and the Spanish Primera Liga. 

    Customers on Ultra Box with Movies Pack and News & Documentaries add-on can stream some of the latest movies and documentaries respectively in UHD by pressing the “Home” button on your remote and exploring your choices at no additional cost.

    In addition, customers can rent additional movies on top of their subscription and stream the latest and hottest 4K UHD Blockbuster movies, drama series and local movies, blockbuster movies in Ultra HD via Astro First Channel 480, and Astro Best Channel 481 and VOD titles in “Store”.

    Please note that a standard rent rate applies for all these titles, to learn more about the pricing, head over to the FAQ section at www.astro.com.my/ultra


    I AM AN IPTV CUSTOMER WHO DOES NOT HAVE THE ULTRA BOX. CH741 IS AVAILABLE TO ON MY ASTRO BOX BUT WHY I CAN'T ACCESS NETFLIX USING THAT CHANNEL?

    Netflix is available to IPTV customers on the Ultra Box and Ulti Box. Non-Ultra Box customers will not be able to access Netflix on CH741. Please upgrade to the Ultra Box/Ulti Box to access Netflix on the Ultra Box.


    CHECK FUTURE RECORDING - HD ENABLED BOX

    STEP 1    

    Press "HOME" button on your remote control.

    STEP 2    

    Navigate to My TV and press "OK".

    STEP 3  

    Navigate to Bookings and press "OK".

    STEP 4    

    Your list of your booking programs will  be displayed.


    I HAVE SUBSCRIBED TO MULTIROOM (SMART TV), HOW DO I FIND THE APP ON MY SMART TV?

    1) Download the Astro app from the app store available on your Smart TV.

    2) Follow the steps below depending on your Smart TV brand.


    CHECK SMART CARD STATUS FROM STB DIAGNOSTICS - HD ENABLED BOX

    STEP 1    

    Press "HOME" button on your remote control.

    STEP 2  

    Navigate to Settings and press "OK".

    STEP 3    

    Navigate to STB Diagnostics and press "OK".

    STEP 4    

    Take a look at the Smart Card Status.


    I AM CURRENTLY SUBSCRIBED TO THE PREVIOUS ASTRO PACKS (FAMILY PACK, STARTER PACK, VALUE PACK, SUPER PACK LITE, SUPER PACK OR SUPER PACK PLUS). HOW CAN I SUBSCRIBE TO MULTIROOM (SMART TV)?

    Please switch your current subscriptions to our new Astro packs to subscribe to Multiroom (Smart TV). To sign up, WhatsApp "SWITCH" to 03-9543 3838 and an agent will assist you.

    Find out more of our new packs at https://product.astro.com.my/tv


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