签购与安装 Njoi | 签购与安装 Njoi。

Njoi

免费终身娱乐。

NJOI HD Box 包含免费的15多个电视频道和10+个广播频道,提供来自本地、国际、儿童、最新新闻和体育频道的各种娱乐!

Njoi

Astro 提供的免费卫星电视服务。终身收看娱乐,新闻,学习和资讯节目等。

 

Njoi

图片仅供参考。

免费观看15多个电视频道和10+个广播频道。


* 需遵守Astro条款和条件。

Njoi
 
❯ ❮
njoi
New Decoder
RM325.00

新的解码器,不包含卫星天线和电缆。您必须已安装 Astro/Njoi 卫星天线和电缆并正常运作。

包括安装。

njoi
New Decoder & Satellite Dish
RM415.00

新的解码器配有卫星天线和电缆。

包括安装。

 
 
 

全国范围内安装

 

签购

Njoi  Astro  UniFi  Maxis 

 

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常问问题

在这里找到您要的答案。

 

为什么要在这里申请?

我们提供一站式服务为您申请Astro和Broadband。不必开车,排队和在销售柜台等候。 我们可以帮助您处理您的申请。


在这里申请需付多少费用?

我们不收取额外费用。 无需提供信用卡信息。 费用与您在销售柜台申请的费用相同。


申请程序如何?

首先,您可以在线申请,我们将在工作时间内立即与您联系。 通过WhatsApp/电子邮件/传真发送您的身份证-IC(马来西亚公民)/ 护照(外国人)的复印件给我们。 收到所有资料后,我们将立即处理您的申请。


申请程序有多快?

一旦收到您的完整资料,我们将在工作时间内立即处理您的申请。一旦您的申请获得批准,服务提供商的承包商将与您联系以进行安装预约。


为什么要同时申请 ASTRO 和宽频?

ASTRO 和宽频收费同时在一张账单,享受更大的节省和无忧的账单支付。 在24个月的合约期内,您可以每月以折扣价享受 Astro 和宽频。


有哪些电视配套可供选择?

Astro 提供多种电视配套,包括娱乐、体育、电影和儿童配套。您可以选择符合您观看需求的配套,并在适用情况下添加额外的串流应用服务。


我可以只订阅电视而不订阅宽频吗?

可以,您可以只订阅 Astro 电视配套而无需绑定宽频。不过,将 Astro 电视与光纤宽频绑定可享有更好的每月优惠,并且只需支付一张综合账单,更加方便。


我家需要多少宽频速度?

对于小型家庭以及轻度上网和串流使用者,100Mbps 通常已足够。较大家庭、游戏玩家或重度串流用户则可选择 500Mbps 或 1Gbps 配套,以获得更流畅的多设备使用体验。


是否有合约期限?

大多数 Astro 电视和光纤宽频配套都附带 24 个月合约期。如在合约期满前取消服务,可能会产生提前终止费用。


之后可以升级电视配套或宽频计划吗?

可以,您可在符合资格及覆盖范围的情况下随时升级电视配套或宽频速度。根据升级情况,可能需要重新计算合约期限。


我将如何收到我的账单?

您的每月账单将由 Astro 直接发出。您可通过电子邮件接收账单,或通过 Astro 账户在线查看。绑定配套用户将收到电视与宽频服务的综合账单。


有哪些付款方式?

付款方式包括网上银行、自动扣款、信用卡或 Astro 提供的其他认可付款渠道。我们的团队将在申请过程中为您提供协助。


如果服务中断怎么办?

如果您遇到任何服务中断问题,可联系 Astro 客户服务寻求技术协助。大多数情况下可远程解决,如有需要将安排技术人员上门处理。


我可以将 ASTRO 服务迁移到新地址吗?

可以,迁移服务需视新地址是否在服务覆盖范围内而定。根据您的配套,可能会产生迁移费用及合约调整。


申请时需要信用卡吗?

不需要,提交申请时无需提供信用卡资料。服务获批后,付款安排将由 Astro 直接处理。


我可以在电视配套中添加串流服务吗?

部分 Astro 电视配套可根据当前促销及服务情况添加串流服务等附加项目。可能需支付额外月费。


安装光纤时是否提供 WIFI 路由器?

是的,光纤安装时通常会提供 WiFi 路由器。路由器型号可能会根据所选宽频速度配套而有所不同。


申请前可以查询宽频覆盖范围吗?

可以,我们会在处理您的申请前确认您地址的服务覆盖范围,以确保该地区可安装宽频服务。


申请宽频需要准备哪些文件?

马来西亚公民需提供 MyKad 复印件。外籍人士则需在提交宽频申请时提供护照复印件。


申请后多久可以安装?

申请获批后,服务提供商通常会在 2 至 7 个工作日内联系您安排宽频安装预约。


宽频合约期限是多久?

大多数 Astro 宽频配套附带 24 个月合约期,从安装日期开始计算。如您搬迁,可能需要在新地址重新签订 24 个月合约。


我可以将宽频迁移到新地址吗?

可以,您可在新地址具备服务覆盖的情况下迁移宽频服务。合约期限可能会从新安装日期起重新计算 24 个月。


我可以要求更改安装位置或移动家中设备吗?

可以,您可申请在家中调整宽频设备位置。若属于非标准安装,可能会产生额外费用,并需在评估后直接支付给安装人员。


如果我已有宽频合约,可以转到 ASTRO 宽频吗?

可以,您可转用 Astro 宽频。为避免服务中断,建议在终止现有宽频合约前先开通新的宽频服务。


非标准安装是否需要额外费用?

标准安装在促销期间可能免费,但非标准安装(如设备迁移或复杂布线)可能会产生额外费用,并需直接支付给安装人员。


ARE THERE ANY CHANNELS THAT ARE NOT AVAILABLE TO ME AS PART OF ASTRO & BROADBAND?

If you sign up Astro & Broadband with standard Ultra & Ulti box (DBB), all channels are available.  

However, there are channels that will not be available with Ultra/Ulti Plug & Play Box which are NHK World (398).


I HAVE MORE THAN 1 ASTRO FIBRE SUBSCRIPTION; CAN I MANAGE ALL OF MY SUBSCRIPTIONS WITH THE ASTRO FIBRE APP?

Yes, you can manage all of your Astro Fibre subscriptions with the Astro Fibre App. However, you would need to create a different Astro ID for each Astro Fibre account.


I RECEIVED A NOTIFICATION THAT MY DISNEY+ HOTSTAR (3-MONTHS PASS) SUBSCRIPTION WILL BE RENEWED, HOWEVER, I DO NOT WANT THE AUTO-RENEWAL; HOW DO I OPT OUT?

You will be notified 30 days before the expiry on the renewal of subscription and can opt out from auto renewal at least (2) days before the auto-renewal date. 

If you want to opt out of your auto-renewal for Disney+ Hotstar, please contact our Customer Contact Centre at 03 9543 3838 and speak to one of our customer service executives to change your package according to what suits you best at least two (2) days before the next auto-renewal date. Alternatively, please WhatsApp us at 03 9543 3838 and type "DH Help


MY ACCOUNT IS SUSPENDED/DISCONNECTED. WOULD I HAVE TO TAKE UP THE NEW PACKS WHEN I RECONNECT?

If your account is suspended or disconnected, you will retain the existing subscription when you reconnect. However, if you plan to make any changes after the reconnection, you can only select from the new packs.


WHERE CAN I ACCESS DISNEY+ HOTSTAR?

Starting 23 August 2022, Astro customers will progressively be able to access Disney+ Hotstar via the Ulti Box, in addition to the Ultra Box, mobile app and website. 


HOW DO I CHECK MY CONTRACT INFORMATION?

To check your contract, please visit My Astro.


ROUTER NO POWER - MAXIS

1. Ensure power cable is connected tightly.

2. Try to use another power socket / power source to eliminate faulty power sockets/ power sources which  could cause the issue.

3. If the issue  persists, submit your feedback form for further assistance.


WHAT ARE THE SERVICES THAT ARE SUBJECT TO 8% SERVICE TAX?

The service tax rate for Astro Pay TV will be increased from 6% to 8%. The service tax for Astro Fibre, which falls under the category of telecommunication service, will remain at 6%.


WILL THIS CHANGE IN DUE DATE IMPACT MY MONTHLY SUBSCRIPTION?

No, this change in due date will not impact your monthly bill subscription.


TIME - ROUTER CISCO/LINKSYS

You may proceed with below troubleshooting and it shouldn't take you any longer than 15 minutes.

1. Please standby computer/laptop to access to the internet and connection must be via LAN (cable) [Connect the LAN (cable) to the blue port at Cisco Router and direct to computer/laptop].

2. You may open any web browser such as Google Chrome, Internet Explorer, Mozilla Firefox and etc.

3. On the address bar, please go to http://192.168.1.1 and below page will appear.

4. Type the Username and Password as below. Then click OK. (These are the defaults, if you have done previous configuration on your router the password may be different).
 

Username: admin

Password: admin (or time123)
 

5. The router's web-based setup page should now appear. Please follow below steps for the configuration.

i. On the setup page, click the Wireless tab then click on the Basic Wireless Settings sub-tab.

ii. On the Configuration View section, click the Manual radio button. Choosing the Manual setup will allow you to adjust your wireless channel according to your preference.

iii. Leave the Channel Width set to 20MHz Only.

iv. Click the drop-down arrow for Channel, then select your desired channel.

Choose between 1 until 11 (Suggested 1,6,11).

v. Click Save Settings to apply your changes. Router will auto reboot and connection re-establish after few minutes.


HOW DO I UPDATE FROM MY OLD SMART TV TO A NEW SMART TV DEVICE?

i.Initiate the app on your new Smart TV device, key in the unique code on the TV to your mobile

ii.You will see the list of devices on your mobile and choose the old device to be removed

iii.Your new Smart TV device will be added


AM I ABLE TO SUBSCRIBE FOR VIDEO ON DEMAND?

No additional subscription is required. Video On-Demand (VOD) is a value-added service for all Astrro customers with connected Astro boxes (Ultra Box, Ulti Box, HD-PVR & PVR boxes). All you have to do is connect your decoder to your home Wi-Fi and you'll be able to access the world of on demand. Binge-watch, rewind, fast-froward and stream all your favourite shows anytime.


WHEN WILL THE LIGA MALAYSIA BE AVAILABLE AND HOW DO I SUBSCRIBE TO IT?

The Liga Malaysia will be available for all Astro customers starting 3 May 2024 as part of your Astro subscription at no additional cost until further notice.
 


WHAT ARE THE DIFFERENT PAYMENT CHANNELS AVAILABLE?

Astro customers can make payments via Auto-debit, WhatsApp,Astro Quick Pay and other authorised payment channels withoutsurcharge for the easiest and fastest way to pay their Astro bills.

‍Bill payments at selected petrolstations, convenience stores, retail/mobile shops, kiosks, and e-Wallets, may incur a surcharge of up to RM0.50 per transaction by the appointed collection agencies of RMS (Razer), ATX, MobilityOne and e-Pay.

The surcharge is imposed by third-party payment collection partners for services rendered.‍

You can refer to all our payment options below. Those marked with ‘*’ will be subject to a surcharge by appointed collection agencies.

‍

A. HASSLE-FREE METHODS

Auto-Debit:​
Click here for step-by-stepinstructions on how to activate auto-debit payment via My Astro Portal.‍


WhatsApp:

  1. Save Astro’s WhatsApp number 03-9543 3838 into your contacts and send “Hi”to us via WhatsApp.
  2. Follow the instructions in the menu to proceed with your payments.



JomPAY:​
Look for the JomPAY logo on your latest bill, log into your preferred online banking platform, and submit your payment details.
• Biller Code: 9639 (unique to Astro only)
• Ref-1: <10-digit Astro account number> (E.g. 08XXXXXXXX)


B. ASTRO SELF-SERVICE METHODS​

Astro Quick Pay​:

  1. Visit pay.astro.com.my.
  2. Just enter your 10-digit Astro Account Number and proceed with theinstructions that follow.
 

My Astro Portal​:

  1. Login to My Astro Portal to conveniently make your payment online.
  2. Select ‘PAY BILL’ and proceed with the instructions that follow.
  3. You can also use this portal to check your billing and payment history.


Channel 200​:

  1. Tune into CH200.
  2. Select 'My Account'.
  3. Click on 'Make Payment' and follow the instructions displayed on the screen.
  4. SMS the code shown on your TV to 33777.
  5. Wait for the SMS reply with an attached link to proceed with your payment.



My Astro App​:

  1. Download My Astro app (available for FREE on both Google Play & Apple App Store).
  2. Register/Login/Link account and provide a valid email address and mobile number.
  3. Select 'My Account' on the menu bar to view your outstanding balance and click on 'Let’s Pay' to make your bill payments.
  4. You will receive a push notification in your message inbox verifying that your payment has been made, upon successful payment.



C.BANKS​

Maybank:

  • ATM
  • Online banking

‍Visit maybank2u.com.my for more information.


Public Bank:

  • ATM
  • Cash Deposit Machine & Cheque Deposit
  • Online banking

‍Visit pbebank.com for moreinformation.


Bank Simpanan Nasional:

  • ATM
  • Cash Deposit Machine
  • Online banking
  • SMS banking
  • BSN Ejen Bank Berdaftar (EBB)
  • Over-the-counter payments

‍Visit mybsn.com.my for more information.


Agrobank:

  • ATM
  • Online banking
  • Over-the-counter payments

‍Visit agrobank.com.my for more information.
‍


D. e-WALLETS

A‍TX*
Boost, GoPayz, KelantanPay, Zcity (GEM REWARD), SabahPay, Tapay, GoPay,MerchantTradeMoney, ToneGroup, Elinking, Mpay, Mcash, and other various smaller wallets.

e-Pay*
Touch n Go (TnG), Grab Pay, Shopee, BigPay, True Money



‍E. OTHER METHODS​‍

‍Associated Retailers​:

RMS (Razer/ MOL)*
7-Eleven, 99 Speedmart, Caring Pharmacy

ATX*
RedONE Shop, Mobile Money, Runcit Hero (telecommunication shops), Parcel Hub (courier shops), Kiosk, DHL

Mobility One*
Kedai D’mart, Happy Mart, Pasaraya Sakan, PusatKomuniti Desa (PKD), Aeon Big and various sundry shops‍

e-Pay*
Petrol stations (Petronas, Shell, BHP, Caltex, Petron), KK Mart, Mydin, MyNews, SenHeng, Hai-O, Giant, TF ValueMart, Billion, Big Pharmacy


WHAT IS THE RECOMMENDED INTERNET SPEED FOR THE ULTRA/ULTI PLUG & PLAY BOX?

The minimum internet speed required to stream via Ultra Plug & Play Box is 30Mbps for 4K UHD viewing, and Ultra/Ulti Plug & Play is 10Mbps for HD viewing. For better streaming experience, we recommend 100Mbps and above.


WILL I BE CHARGED FOR VIDEO ON DEMAND?

Video On Demand is FREE* for all Astro customers with connected Astro boxes (Ultra Box, Ulti Box, HD-PVR &PVR boxes). Aside from our extensive library of more than 110,000 video, you can also enjoy blockbuster movies on a pay-per-view basis. 

‍Please note that your default pin is 0000 to make any purchases. 

‍*Entitlement is based on subscription package.


WHY IS ASTRO CEASING THE PPV DAILY PASSES ON CH200?

Astro continuously reviews its content proposition to offer the best choices and a variety of compelling content for our customers for the best viewing experience. As such, we will cease the sale of PPV passes on CH200 from 8 October onwards.

Customers can continue to enjoy their favourite content by subscribing to the relevant packs and stay tuned for more exciting offers to be announced soon.


MY PAYMENT HAS FAILED, WHAT DO I DO NOW?

You may call Astro's Contact Centre at 03-9543 3838 or wait for an Astro representative to be in contact with you within 2 working days to assist you with your order.


I AM AN IPTV CUSTOMER WHO DOES NOT HAVE THE ULTRA BOX. CH741 IS AVAILABLE TO ON MY ASTRO BOX BUT WHY I CAN'T ACCESS NETFLIX USING THAT CHANNEL?

Netflix is available to IPTV customers on the Ultra Box and Ulti Box. Non-Ultra Box customers will not be able to access Netflix on CH741. Please upgrade to the Ultra Box/Ulti Box to access Netflix on the Ultra Box.


I REQUESTED A TECHNICAL VISIT/INSTALLATION IN FEBRUARY 2024 HOWEVER, THE APPOINTMENT IS IN MARCH 2024. WILL I BE CHARGED 8% SERVICE TAX?

For technical visit, the current fees will remain unchanged i.e.: 8% Service Tax absorbed by Astro. As for installation fees, current fees will remain unchanged i.e.: 6% Service Tax has already been included in installation fees, as 2% will be absorbed by Astro.
 


CONNECT TO NEW WI-FI CONNECTION - HD ENABLED BOX

Connect your PVR to Wi-Fi and enjoy access to our library of Video On Demand. Replay old seasons, catch-up latest episodes of your favourite shows, anytime you want. To connect your PVR, follow the steps below:

STEP 1    

On your remote, press the “HOME” button and the home menu will be displayed at the bottom of your screen.

STEP 2    

Navigate to SETTINGS and press “OK”.

STEP 3    

Navigate to STB DIAGNOSTICS and press “OK”.

STEP 4  

Navigate to Network and press "OK".

STEP 5    

Navigate to Wi-Fi and press "OK".

STEP 6    

Select New Connection and press "OK".

STEP 7    

Select your Wi-Fi network and navigate to "Connect".

STEP 8    

Please enter the password to connect to your network and press "OK".

STEP 9    

You are successfully connected when this screen appears.


WILL I BE CHARGED AN 8% SERVICE TAX ON THE SWITCHING FEE FOR A FUTURE-DATE ORDER THAT FALLS ON OR AFTER 1ST MARCH 2024?

Yes, customers will be charged 8% Service Tax on switching fee for any services rendered on or after 1st March 2024.
 


CAN I UPGRADE OR DOWNGRADE MY ASTRO PACK?

Currently, My Astro app and web supports TV pack upgrade. You can go to "Account' and scroll to  "Subscription' section and select "TV pack'. You may reach out to us via WhatsApp at 03-9543 3838 for more details.

For Ultra and/or Ulti box users, launch the My Astro app on your Home screen and you will land on the My Astro account dashboard. Press ">'  remote button to go to your Subscription card and "OK' button to proceed with the TV pack upgrade.


WHAT IS THE DEFAULT IP ADDRESS THAT I WILL RECEIVE FOR MY ASTRO FIBRE SUBSCRIPTION?

By default, all Astro Fibre customers will receive a Private IPv4 or IPv6 address. However, customers who would like to subscribe to a fixed IP service can do so by contacting our Customer Service Centre at 03-9543 3838 for Astro Fibre’s Fixed IP service for only RM5/month.


    WHERE CAN I GET MORE INFORMATION ABOUT DISNEY+ HOTSTAR?

    Please refer to these FAQs and Terms and Conditions for more information.

    For more support and options for your subscription, please WhatsApp us at 03 9543 3838 and type DH Help. Alternatively, you may visit astro.com.my/Disney for more information.


    WHAT ARE THE MINIMUM SPECIFICATIONS OF DEVICES (LAPTOP AND MOBILE PHONE) THAT I SHOULD USE TO ENJOY 500 AND 800MBPS SPEED?

    1. For WiFi connection:
      • For Internet speeds up to 300Mbps, the user needs to have minimum WiFi 802.11n (5GHz) capabilities
      • For Internet speeds up to 500Mbps, the user needs to have minimum WiFi 802.11ac (5GHz) capabilities
      • For Internet speeds up to 800Mbps, the user needs to have minimum WiFi 802.11ax (5GHz) capabilities
    2. ​For Wired connection:
      • The users need to use Cat5e Network cable or better and have their device equipped with 1Gbit Network Interface Card (NIC)
    3. A summary of the minimum specifications for devices as tabulated below:
     
    1. Number of WiFi antennas in the client device
    2. Distance and WiFi signal strength between client device and RGW/Mesh AP
    3. Overall WiFi signal congestion/pollution in area
    4. Total number of devices connected to the RGW/Mesh AP


    Remarks: As a note, even meeting those minimum requirements, it is not a guarantee that devices connected over WiFi will be able to take advantage of the maximum subscribed speeds due to one or more of the following:
    • Distance from the RGW/Mesh AP
    • Client's Wi-Fi hardware specifications/capabilities
    • Overall Wi-Fi signal quality in the area


    WE APOLOGISE FOR THE SERVICE INTERRUPTION (CA 6)

    Please ensure that you have subscribed to the mentioned channel.
    If you're subscribed to this channel, follow below steps.

    STEP 1
    You need to refresh the signal on your box.
    Refer to Refresh signal of your box guide.

    STEP 2
    If issue persist after 30 minutes, proceed to submit report via WhatsApp or Feedback Form.


    WILL I NO LONGER RECEIVE ANY SMS FROM ASTRO?

    Currently, this change affects SMS bills only. Other SMSs such as (but not limited to) bill reminders, payment notifications, promotional SMSs or technical appointment reminders will still be sent to you if applicable.


    WHAT HAPPENS IF I HAVE LOST MY ASTRO BOX OR SMART CARD/SIM CARD?

    For customers with the Ultra or Ulti Box, you will be charged a fee of RM100 (not inclusive of Govt. tax) upon confirmation of lost Astro Box and Smart Card/SIM Card.

    For lost Smart Card/SIM card only, you may be charged RM50 to obtain a replacement.


    BOX NO POWER - HD ENABLED BOX

    STEP 1
    Check on the adapter's power light.
    If the adapter's power light is ON, please refer to Blank Screen troubleshooting steps here.
    Otherwise, if the adapter's power light  is OFF, switch off the power for your box.

    STEP 2
    Ensure power cable is connected tightly.
    Plug in power cable to different power socket and switch on the plug.
    You should no longer be experiencing this  problem.
    If issue remains, proceed to STEP 3.

    STEP 3
    Try a different power socket to connect the equipment.
    Turn on the power socket and check the adapter's power light.

    If there is no light on your power adaptor's, please submit the issue on our Feedback Form and attach a picture of your smart card number for assistance.
    Please indicate in the form if any lightning strike/thunderstorm/power trip occurred.


    NON ASTRO SIM CARD HAS BEEN INSERTED. PLEASE INSERT THE CORRECT ASTRO SIM CARD WITH THE CHIP FACING DOWN. (CA 25)

    STEP 1

    Switch off the power for your box and make sure that the adapter's power light is off.

    STEP 2

    Locate the SIM card at the left side and gently pull it out.

    STEP 3

    Wipe the SIM card's gold chip clean using a dry soft cloth.

    STEP 4

    Make sure the gold chip is facing down and reinsert it all the way in.

    STEP 5

    Switch on the power for your box and make sure that the adapter's power light is on.

    Please wait for 5 minutes.

    STEP 6

    Turn on your Ultra Box. You should no longer be experiencing this problem.

    If issue persist, please submit the issue on our Feedback Form with the error details and provide sim card number for assistance.


    DO I NEED INTERNET CONNECTION TO WATCH ASTRO VIA ULTRA / ULTI BOX?

    Regular (DTH) customers can watch Astro without an Internet connection. If you have selected Plug & Play setup option, a minimum speed of 10Mbps/device is required to enjoy a good HD viewing experience on Ultra/Ulti¯Box and 30Mbps/device for 4K UHD viewing on Ultra Box. However, if you have selected the Regular (DTH) option, the internet speeds above are recommended to enjoy a good viewing experience for On Demand and Astro Cloud services.


    I DO NOT KNOW HOW TO USE THE APP; WHERE CAN I GET MORE INFORMATION?

    For more information about the Astro Fibre App, you may click here for a detailed user guide.


    MY NEGLIGENCE HAS CAUSED A FAULT IN THE DEVICE(S), ARE THERE ANY PENALTY FEES?

    Yes, if a device is faulty due to the customer's negligence, they will be subjected to a penalty fee for each device:

    • WiFi router: RM200
    • Fibre modem: RM500
    • Mesh WiFi: RM200/unit


    I UPGRADED MY ASTRO PACKAGE/RECONNECTED MY ASTRO SERVICE BEFORE 1ST MARCH 2024. WILL I BE CHARGED 8% SERVICE TAX?

    Yes, customers who have upgraded their packages or reconnected their Astro service in February 2024 will be charged with 8% Service Tax from 1st March 2024, for services period on or after 1st March 2024.
     


    PHONE LINE ISSUE - MAXIS

    Having trouble with  your phone line ?

    You may proceed to contact dedicated service provider directly - 1 800 8211 23


    WHAT HAPPENS TO THE SSID WHEN BAND STEERING IS ENABLED?

    When Band Steering is enabled, only one SSID network name with one password is available. Example:

    i.SSID: SSID, Password: 12345678


    WHAT WILL BE INCLUDED IN MY ASTRO BILL?

    Your bill statement will include details of your monthly subscription charges; e.g. charges for your chosen Astro packages and Broadband service. It will also show the time period of which your first bill will cover, as well as indicate how much the total charges are and when the payment due date is.


    TIME - TPLINK ROUTER

    You may proceed with the following troubleshooting steps and it shouldn’t take you much longer  than 15 minutes.

    1. Please standby a computer/laptop to access to the internet and connection must be via LAN cable (connect the LAN cable to the Black port at D-Link Router and direct to the computer/laptop).    

    2. You may open any web browser such as Google Chrome, Internet Explorer, Mozilla Firefox and etc.    

    3. On the address bar, please go to tplinkwifi.net and to access to below login page. Type the Username and Password, then click "Login".

    The default login of the router is available on the sticker at the back of the router. If you have done a configuration on your router previously, the password may be  different)

    For example, below is the login details of the above router:

    Username: admin

    Password: TIMECE24

    4. Once you have successfully login, the router's web-based setup page will appear. Please follow below steps for the configuration.

    5. From the top menu, choose Basic and then click Wireless tab on the left menu to access to below screen.

    6. Since this is a dual band router, you will have 2 Wireless Network Names  (SSID) i.e. 2.4GHz and  5GHz. You may connect to any of the SSID, preferably with a stronger signal available.

    7. You may change the Wireless Network Name (SSID) and the Password to follow your preferences, then click "Save"  for the changes to take  place.

    Please reconnect to the new wireless name with the new password once completed.

    ‍


    VIEW STB DIAGNOSTICS - ADVANCED DIAGNOSTICS (ULTRA BOX / ULTI BOX)

    STEP 1  

    On your remote, press the HOME button and the home menu will be displayed on top of your screen.

    STEP 2    

    Navigate to Settings.

    STEP 3  

    Navigate to STB Diagnostics and press "OK".

    STEP 4    

    Select Advanced Diagnostics and press "OK".

    STEP 5  

    Details information of Advanced Diagnostics screen will be displayed.

    STEP 6    

    Press down arrow on your remote to get more information.


    CAN I PURCHASE MOVIES ON MY ASTRO?

    Yes, you can purchase Astro First and Astro Best content by using the app and web. Refer below for the steps to purchase movies via this app and web. Thereafter, you can watch them on Astro Go.


    BOX BLANK SCREEN - ULTRA / ULTI BOX

    STEP 1

    Check on your TV input to ensure correct input selected.

    If issue remains, switch off the power for your box and make sure that the adapter's power light is off.

    STEP 2

    Unplug the HDMI cable from your box and plug it back in securely.

    STEP 3

    Switch on the power for your box and make sure that the adapter's power light is on. Please wait for 5 minutes.

    STEP 4

    Turn on your box. You should no longer be experiencing this problem.

    If issue persist, please submit the issue on our Feedback Form with the error details and provide  sim card number for assistance.


    PERFORM PAUSE FUNCTION ON LIVE PROGRAM - ULTRA BOX

    STEP 1

    While watching  linear channel, press “OK” to  launch player banner.

    STEP 2

    Press “OK” again to Pause. You will see an Icon on the left of TV screen.

    STEP 3

    Press “OK” again to resume the program.

    STEP 4

    Navigate to Back To Live TV and press "OK" to go back to the live view.


    WHAT IS ASTRO FIBRE?

    Astro Fibre is Astro’s own internet service that enables you to enjoy Astro content while staying connected with high-speed fibre broadband. Customers can enjoy substantial savings by choosing your desired broadband speed  to accompany your Astro TV packages. Customers can choose from two types of Astro Fibre offering:

    1. Astro Fibre Bundle offers the best value proposition of 50Mbps to 800Mbps high-speed broadband bundled with Astro TV content packages including access to leading streaming services, creating a one-stop entertainment solution for its customers.
    2. Astro Fibre is a standalone high-speed broadband service of 100Mbps to 800Mbps offering a powerful WiFi system leveraging the latest WiFi 6 router and a flexible mesh proposition.


    TIME - TPLINK ROUTER

    You may proceed with the following troubleshooting steps and it shouldn't take you much longer than 15 min

    1. Please standby a computer/laptop to access to the internet and connection must be via LAN cable (connect the LAN cable to the Yellow port at Tplink Router and direct to the computer/laptop).

    2. You may open any web browser such as Google Chrome, Internet Explorer, Mozilla Firefox and etc.

    3. On the address bar, please go to tplinkwifi.net and to access to below login page. Type the Username and  Password, then click "Login".

    The default login of the router is available on the sticker at the back of the router. If you have done a configuration on your  router previously, the password may be different.

    For example, below is the login details of the above router:
     

    Username: admin

    Password: TIMECE24
     

    4. Once you have successfully login, the router's web-based setup page will appear. Please follow below steps for the configuration.

    5. From the top menu, choose Advanced and click the Wireless tab on the left menu. Then, select Wireless Settings from the sub menu. Below screen will appear for 2.4GHz selection.

    i. Please ensure to tick Enable Wireless Radio function.

    ii. To change the channel, click the  drop-down arrow for Channel, then select your desired channel.

    Choose between 1 to 13 (Suggested  channels : 1,6,11). Then, click "Save" for the changes to take place.

    iii. Click Save for the changes to take place. The router will auto reboot and connection will re-establish after few minutes.

    iv. Next, select 5GHz to make changes on the wireless channel for 5GHz.

    v. Click the drop-down arrow for Channel, then select your desired channel from the selection.

    vi. Click Save for the changes to take place. The router will auto reboot and connection will re-establish after few minutes.


    IF I DO NOT WANT A PARTICULAR SERVICE/PACK THAT IS CURRENTLY AVAILABLE IN THE NEW PACKS, CAN I REPLACE IT WITH ANOTHER?

    I am sorry you can't. While we understand the value customers see in choosing their preferred service/pack individually, the packaging of channels/services in the new packs are necessary for us to offer content/services at an affordable price to our customers.


    WHERE CAN I GET MORE INFORMATION OR SIGN UP FOR THE ULTI BOX?

    Please refer to these FAQs for more information, or click here to learn more and sign up for the Ulti Box. Alternatively, you may call 03-7481 8000 to get in touch with an Astro representative.


    WHAT IS THE PROCEDURE FOR TRANSFER OF EQUIPMENT OWNERSHIP?

    Please follow the steps below:

    Step 1: Fill in Transfer of Equipment Ownership Form (Part A & Part B)

    Step 2: Provide an Undertaking Letter if current account holder deceased or un-contactable. (Note: Copy of death certificate is required if account holder deceased).

    Step 3: Provide a copy of new applicant NRIC for Malaysian or copy of passport for non-Malaysian or copy of IMM13 Pass with at least 6 months validity for Refugee. (Note: ASTRO name should be displayed on the top left corner on both sides of the identity card copy).

    Step 4: A full payment to be made on any outstanding balance for all related accounts (if any).

    Step 5: Submit all documents via feedback form .

    Step 6: Customer will expect a call from our validation team (Note: Turnaround time for transfer of equipment ownership is 3-5 working days upon receiving all complete documentation).

     

    Note:

    1. There might be a loss of transmission during the processing of transfer equipment ownership, split or merge of equipment.

    2. Recorded program will be removed for PVR user.

    3. A full payment to be made on any outstanding balance for all related accounts.

    4. New account holder agreed to continue the remaining contract from previous owner account (if any).

    5. Auto debit will be voided upon acknowledgment of transfer equipment ownership (if any).


    Additional requirement for New Owner

    Capping of applicant age is 21

    Malaysians aged < 26 years old and Non-Malaysian - requires copy of utility bill (Phone, Internet, Water or Electricity)


    HOW MANY DAYS NOTICE SHOULD I PROVIDE PRIOR TO MOVING?

    Please contact us through one of our platforms found here or Self-serve by logging in to Astro Self-Service Portal within 3-7 days before moving out and we will sort everything out for you!


    WHAT IS THE MULTI-USER PROFILE (MUP) FEATURE?

    The Multi-user Profile feature allows customers to create individual profiles within their Astro Box and Astro GO with the following personalisations:

    • Personalised Recommendations
    • Continue Watching 
    • Watch List
    • Last Viewed Channel
    • Favourite & Blocked Channels

    The MUP feature is a great way to allow individual users to tailor personal Astro experiences whilst using a shared device (e.g.: Astro Box) in the household, providing them with better personalised recommendations and encouraging better content discovery.

    Click here to find out more on this new feature and how to use it!


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