步骤一 |
步骤二 |
步骤三 |
选择配套然后提交您的申请。 |
等待安装。 |
享受您的新 Astro / 宽频！ |
Astro 提供的免费卫星电视服务。终身收看娱乐，新闻，学习和资讯节目等。
图片仅供参考。
新的解码器，不包含卫星天线和电缆。您必须已安装 Astro/Njoi 卫星天线和电缆并正常运作。
包括安装。
新的解码器配有卫星天线和电缆。
包括安装。
签购
| Njoi Astro UniFi Maxis |
在这里找到您要的答案。
我们提供一站式服务为您申请Astro和Broadband。不必开车，排队和在销售柜台等候。 我们可以帮助您处理您的申请。
我们不收取额外费用。 无需提供信用卡信息。 费用与您在销售柜台申请的费用相同。
首先，您可以在线申请，我们将在工作时间内立即与您联系。 通过WhatsApp/电子邮件/传真发送您的身份证-IC（马来西亚公民）/ 护照（外国人）的复印件给我们。 收到所有资料后，我们将立即处理您的申请。
一旦收到您的完整资料，我们将在工作时间内立即处理您的申请。一旦您的申请获得批准，服务提供商的承包商将与您联系以进行安装预约。
ASTRO 和宽频收费同时在一张账单，享受更大的节省和无忧的账单支付。 在24个月的合约期内，您可以每月以折扣价享受 Astro 和宽频。
Astro 提供多种电视配套，包括娱乐、体育、电影和儿童配套。您可以选择符合您观看需求的配套，并在适用情况下添加额外的串流应用服务。
可以，您可以只订阅 Astro 电视配套而无需绑定宽频。不过，将 Astro 电视与光纤宽频绑定可享有更好的每月优惠，并且只需支付一张综合账单，更加方便。
对于小型家庭以及轻度上网和串流使用者，100Mbps 通常已足够。较大家庭、游戏玩家或重度串流用户则可选择 500Mbps 或 1Gbps 配套，以获得更流畅的多设备使用体验。
大多数 Astro 电视和光纤宽频配套都附带 24 个月合约期。如在合约期满前取消服务，可能会产生提前终止费用。
可以，您可在符合资格及覆盖范围的情况下随时升级电视配套或宽频速度。根据升级情况，可能需要重新计算合约期限。
您的每月账单将由 Astro 直接发出。您可通过电子邮件接收账单，或通过 Astro 账户在线查看。绑定配套用户将收到电视与宽频服务的综合账单。
付款方式包括网上银行、自动扣款、信用卡或 Astro 提供的其他认可付款渠道。我们的团队将在申请过程中为您提供协助。
如果您遇到任何服务中断问题，可联系 Astro 客户服务寻求技术协助。大多数情况下可远程解决，如有需要将安排技术人员上门处理。
可以，迁移服务需视新地址是否在服务覆盖范围内而定。根据您的配套，可能会产生迁移费用及合约调整。
不需要，提交申请时无需提供信用卡资料。服务获批后，付款安排将由 Astro 直接处理。
部分 Astro 电视配套可根据当前促销及服务情况添加串流服务等附加项目。可能需支付额外月费。
是的，光纤安装时通常会提供 WiFi 路由器。路由器型号可能会根据所选宽频速度配套而有所不同。
可以，我们会在处理您的申请前确认您地址的服务覆盖范围，以确保该地区可安装宽频服务。
马来西亚公民需提供 MyKad 复印件。外籍人士则需在提交宽频申请时提供护照复印件。
申请获批后，服务提供商通常会在 2 至 7 个工作日内联系您安排宽频安装预约。
大多数 Astro 宽频配套附带 24 个月合约期，从安装日期开始计算。如您搬迁，可能需要在新地址重新签订 24 个月合约。
可以，您可在新地址具备服务覆盖的情况下迁移宽频服务。合约期限可能会从新安装日期起重新计算 24 个月。
可以，您可申请在家中调整宽频设备位置。若属于非标准安装，可能会产生额外费用，并需在评估后直接支付给安装人员。
可以，您可转用 Astro 宽频。为避免服务中断，建议在终止现有宽频合约前先开通新的宽频服务。
标准安装在促销期间可能免费，但非标准安装（如设备迁移或复杂布线）可能会产生额外费用，并需直接支付给安装人员。
1. Via Television
a) Ultra Box
• Press the “Home” button and scroll to “Settings” > “Wi-Fi/Ethernet” > “New Wi-Fi Connection”
• Allow the Ultra Box to scan the Wi-Fi networks available and subsequently choose your home Wi-Fi network > Enter your Wi-Fi password
• Once you are connected, your Home screen will now show “tabs” where you can now enjoy Video On Demand
o “Catch-up” missed episodes from ongoing programmes
o Binge-watch full seasons from “Boxsets”
o Choose the your favourites from “Movies”, “Kids” and more
2. Mobile/Portable devices
(a) Just head to the Google Play Store, Huawei App Gallery or Apple App Store here, search for “Astro GO” and download Astro GO on iOS and Android devices. Login to watch on demand and other ASTRO channels based on your subscription.
To set up a Mesh WiFi network around your house, the Mesh unit will need to be paired with the WiFi router. Steps to pair these two devices are as follows:
i. Place the Mesh unit close to the WiFi router (within 2 meters) and power it on
ii. After the Mesh unit starts up, press and hold the WPS buttons of the Mesh unit and the WiFi router for 3 - 5 seconds in turn within 2 minutes
iii. After the WLAN and Internet indicators of the Mesh turns steady blue, the Mesh is connected to the Internet
iv. Move the Mesh to the desired place where you need to expand WiFi and power it on. After the Internet indicator turns steady blue, WiFi is expanded successfully.
Each Astro customer can subscribe to a maximum of one (1) Multiroom (Smart TV) subscription. If you need additional Multiroom access, you may subscribe to Multiroom (Astro Box). All subscription has to be used within the same location as per the main subscription.
Astro Rewards is open to all *Active Astro PayTV customers and their immediate family members
* "Active Astro customer" refers to subscriber of the Astro Service and whose account is current and active with no outstanding payments due and owing to Astro and who has not breached the Astro subscription agreement nor given any instructions to terminate and /or suspend his/her subscription to the Astro Service as at the date of winner notification. Winners must remain active Astro customers until the date of collection of prizes.
Please contact us through one of our platforms found here or Self-serve by logging in to Astro Self-Service Portal within 3-7 days before moving out and we will sort everything out for you!
All existing or new Astro customers who meet the following criteria may upgrade to the Ultra Box:
If you live in a high-rise building, please call us at 03- 7481 8000 to check if your building can support the Ultra Box. If your high-rise building allows for the set-up of individual dishes you will be able to upgrade to the Ultra Box, subject to the criteria above.
If you would like to access our 4K UHD content via the Astro UHD channel 805 and UHD content on VOD, Astro Best and Astro First. We also recommend:
Note: If you do not have an internet connection at home, you may take up the Ultra Box bundled with Astro™'s broadband package with rebates of up to RM30/month. For more details and to sign up for Astro & Broadband, please click here.
STEP 1
Press "HOME" button on your remote control.
STEP 2
Navigate to Update Satellite Frequency and press “OK”.
STEP 3
Choose Reprogramming and press “OK”.
STEP 4
Select Yes, continue and press "OK" to proceed with the update.
Otherwise, select No, go back to cancel.
STEP 5
Satellite Frequency Update progress screen will be displayed.
STEP 6
The test result will be displayed once completed.
Press "OK" to go back to channel.
Service will resume within 3 hours after payment is made.
STEP 1
On your remote, press the HOME button and the home menu will be displayed on top of your screen.
STEP 2
Navigate to Settings.
STEP 3
Navigate to Satellite Settings and press “OK”.
STEP 4
Navigate to LNB Setup and press “OK”.
STEP 5
Tuner Settings screen will be displayed accordingly.
STEP 6
Select LNB Type connected to your box.
STEP 7
Navigate to Next and press "OK" to confirm your selection.
STEP 8
Select this as the Entry Point and press "OK" to confirm your selection.
STEP 9
Navigate to Next and press "OK" to confirm your selection.
STEP 10
Signal reading results for Tuner 1 screen will be displayed accordingly.
Press right to navigate to Tuner 2.
STEP 11
Signal reading results screen for Tuner 2 will be displayed.
Then navigate to Finish and press "OK" to complete the setup.
A deposit of RM500 is payable for new subscribers (non-Malaysians). The fee will be refunded when service is terminated.
No deposit is required for all existing Astro customers and new subscribers (Malaysians).
Please note that charges will be on a monthly basis (RM18.30/month) and this subscription is subject to a 3-months contract.
1. Ensure power cable is connected tightly.
2. Try to use another power socket / power source to eliminate faulty power sockets/power sources which could cause the issue.
3. If the issue persists, submit your feedback form for further assistance.
Yes, if a device is faulty due to customer's negligence, it is subject to a penalty fee for each device:
By default, all Astro Fibre customers will receive a Private IPv4 or IPv6 address. However, customers who would like to subscribe to a fixed IP service can do so by contacting our Customer Service Centre at 03-9543 3838 for Astro Fibre’s Fixed IP service for only RM5/month.
Yes, your advance payment will be fully refunded if you cancel your subscription before the Astro box installation. Please call Astro's Contact Centre at 03-9543 3838 for a refund. The refund process will take approximately 14 days for processing with your issuing bank. However, if you decide to cancel your subscription after the Astro box installation (during your contract period), the prorated early termination fee will apply.
As our customers deserve the best entertainment experience, Astro is refreshing its content and packages to offer more choice, value, flexibility, and better experience in a streaming world as part of the new Astro experience.
The all-new Astro packs are designed for customers in the streaming and connected world, where they can stream all the shows they love on Ultra Box and Ulti Box. Customers can now enjoy their favourite shows all on Astro, from global streaming services like Netflix, Disney+ Hotstar, HBO GO, iQIYI, TVBAnywhere+ as well as all Astro's flagship shows and the best of live sports in one place, on the big screen. Our new packages offer unbeaten value, a greater variety of content and greater convenience, all made better with our Astro & Broadband for better connectivity.
Astro sends regular payment reminders to customers via SMS until their current charges have been paid. However, we encourage customers to pay their bill as soon as possible to avoid disconnection of Astro service. Please reach out to us here if you require more information about payment reminders or to change your contact details.
Once you have received the eKYC link via SMS/email/astro.com.my, you can proceed to follow the instructions on the screen. You can check out the step-by-step image below for more info.
For MyKad/MyPR/MyTentera :
For Passport :
Currently, this change affects SMS bills only. Other SMSs such as (but not limited to) bill reminders, payment notifications, promotional SMSs or technical appointment reminders will still be sent to you if applicable.
You may proceed with the following troubleshooting steps and it shouldn’t take you much longer than 15 minutes.
1. Please standby a computer/laptop to access to the internet and connection must be via LAN cable (connect the LAN cable to the Black port at D-Link Router and direct to the computer/laptop).
2. You may open any web browser such as Google Chrome, Internet Explorer, Mozilla Firefox and etc.
3. On the address bar, please go to tplinkwifi.net and to access to below login page. Type the Username and Password, then click "Login".
The default login of the router is available on the sticker at the back of the router. If you have done a configuration on your router previously, the password may be different)
For example, below is the login details of the above router:
Username: admin
Password: TIMECE24
4. Once you have successfully login, the router's web-based setup page will appear. Please follow below steps for the configuration.
5. From the top menu, choose Basic and then click Wireless tab on the left menu to access to below screen.
6. Since this is a dual band router, you will have 2 Wireless Network Names (SSID) i.e. 2.4GHz and 5GHz. You may connect to any of the SSID, preferably with a stronger signal available.
7. You may change the Wireless Network Name (SSID) and the Password to follow your preferences, then click "Save" for the changes to take place.
Please reconnect to the new wireless name with the new password once completed.
You will be contacted by an Astro representative within two working days to advise you on the next course of action.
STEP 1
On your remote, press the Home button and the Home Page will be displayed your screen. 
STEP 2
Navigate to SETTINGS.
STEP 3
Navigate to Profile Selection on Startup and press “OK”.
STEP 4
Navigate to your preferred selection and press “OK”.
STEP 5
Navigate to Save and press “OK”.
The expiry date is when your current Disney+ Hotstar entitlement ends, except if your Astro subscription is out of contract, in which case this expiry date may not apply to you. For details on your subscription expiry date, please call our Customer Contact Centre or WhatsApp us "DH Help
Any packages with Entertainment Plus, Movies Plus & Sports Plus will include Netflix. The default Netflix offering is Netflix Standard (2 screens and HD viewing) as part of your Entertainment Plus, Movies Plus and Sports Plus subscription. You can upgrade up to Netflix Premium (4 screens and 4K UHD viewing) at a price of RM 10 (inclusive of govt. tax).
Note: For the above subscriptions, you may use the email address used for your existing subscription with Netflix to activate and the future billing for Netflix will be transferred to your Astro bundle charges. For users that are billed for Netflix through Apple before joining the Astro bundle, remember to cancel your Apple billing arrangement after activating the Astro bundle else you may be double charged for your Netflix account.
If you do not have a bundle which includes Netflix, you may also add a new Netflix subscription to your Astro Bill for billing convenience.
You may report the incident on WhatsApp at 03-95433838 by typing PNP and our dedicated agents will attend to your matter. Please have your Airway Bill tracking numbers ready for validation.
If a replacement box/Astro SIM card is deemed necessary, a new Plug &Play Box and a new Astro SIM card will be couriered to your service address.
You have the liberty to manage device connection on your own.
We are thrilled to announce that as part of your subscription, you are able to enjoy exclusive coverage of live matches in HD on Astro channels, On Demand and Astro GO! This means that you'll have access to all the latest games, highlights, and analysis, right at your fingertips.
With this new addition, you'll be able to follow your favourite teams and players closer than ever before, keeping you up-to-date with all the action on and off the field. Whether you're a die-hard fan or a casual spectator, this new content is sure to provide you with endless hours of entertainment.
To ensure that we continue offering the best choice in sports content, our Sports Pack will now be priced at RM104.99/month (for 12 months contract) or RM99.99/month (for 24 months contract) and Premium Pack 1 will now be priced at RM139.99/month (for 12 months contract) or RM129.99/month (for 24 months contract) starting 9 February 2023, and this applies to all new customers.
Note that there will no changes for existing Sports Pack & Premium 1 customers in 24 or 12 month contract being renewed before 1st June 2023.
We appreciate your continued support and can't wait for you to experience this exciting new addition to your Sports Pack subscription.
Please refer to the table below for the full revised pricing for the following packs:
We hope you continue to enjoy your Astro experience with us.
Please follow the steps below:
Step1: Fill in Merge/Split Equipment Form (Part A & Part B)
Step2: A full payment to be made on any outstanding balance for all related accounts (if any).
Step3: Submit all documents via feedback form or walk in to nearest Astro Customer Service Centre (CSC).
Step4: Customer will expect a call from our validation team (Note: Turnaround time for merge/ split of account is 3-5 working days upon receiving all complete documentation).
Note:
1. There might be a loss of transmission during the processing of transfer equipment ownership, split or merge of equipment.
No, you will not be able to manage your account with the Astro Fibre App. However, you may download the “MyAstro” app on your mobile device now to manage your Astro account in a fast and easy way.
Step 1: Separate Your Wi-Fi Network Name
First, you need to set up your Wi-Fi to Dual-band in order to be less susceptible to interference, and allows you to choose between the 2.4GHz or 5GHz bands when connecting a device. A Wi-Fi frequency of 5GHz is best when you are near your router, and 2.4GHz is best for when you are far from your router.
Below are details for a standard login based on a standard router issued by ISP (Telekom Malaysia, Maxis, and Time dot Com)
Step 2: Factory reset your Ultra Box by following the steps below.
a. Press the Home button on your remote
b. Go to your settings page
c. Scroll down and select Reset/Restore
d. Select restore factory settings and proceed
e. Enter your PIN to access restore factory settings (default pin: 0000)
f. Choose restore and wait until the box reboots automatically. This may take around 2 minutes and you will see the Astro logo again when it's done.
1. Please standby computer/laptop to access to the internet and connection must be via LAN (cable) [Connect the LAN (cable) to the yellow port in Maxis Router and direct to computer/laptop].
2. You may open any web browser such as Google Chrome, Internet Explorer, Mozilla Firefox and etc.
3. On the address bar, please go to http://192.168.1.254 and below page will appear.
If below box appear, please enter required details:
USERNAME: Administrator
PASSWORD: (ACCESS KEY AT THE RGW STICKER)
(These are the defaults, if you have done previous configuration on your router the password may be different)
4. Once enter into the page "'TECHNICOLOR TG784N V3'', you may follow below steps to get the best wireless channel information.
A. Select "Home Network".
B. Click "WLAN: SSID" to proceed to next screen.
C. In order to get the best wireless channel, click "Wireless Scan" to scan available surroundings wireless Channel.
D. Please choose channel with lesser number of usage.
Example in below case, you may choose channel 4.
5. To configure wireless channel, please proceed with below steps.
A. Select "Home Network".
B. Click "WLAN: SSID" to proceed to next screen.
C. Then, click "Configure" to change the channel selection (automatic to manual) and other configuration option.
D. Please ensure below items:
i. WLAN Enable: Tick
ii. Interface Enable: Tick
iii. Change the Channel Selection to Manual
iv. Change the wireless Channel based on Step 4(D).
v. Once completed the selection, click the "Apply" button.
For more info on the product including offers and setup, visit product.astro.com.my/multiroom
You may utilise your credit balance to offset future billing on your Astro account, or contact us here for further enquiries.
The amount you're charged depends on:
I am sorry you can't. While we understand the value customers see in choosing their preferred service/pack individually, the packaging of channels/services in the new packs are necessary for us to offer content/services at an affordable price to our customers.
We want to ensure that only the authorised account owner can have access to their Astro account. This activity ensures that only you can log in and access all the details tied to your Astro account.
-The Mesh unit can only be used indoors. It can be mounted onto a wall or be placed horizontally on a desktop. Do not install it in other mode, such as on the ceiling.
-Keep a clearance of at least 10 cm around the device to ensure proper ventilation.
-Keep the device away from electrical appliances that generate strong magnetic or electric fields, such as microwave ovens.
For Residential Astro Pay TV customers: Yes, you are allowed to change your package to the one that best suits your entertainment needs. You may make the following pack changes:
For these changes, you will remain on same contract duration, or you can choose to change to longer commitment. If you downgrade your packs, you will be charged a cancellation fee for pack, and you can then choose a new contract for the new pack. Kindly note additional contract details for Disney+ Hotstar and Netflix.
(Please refer to the section "Changes to your Astro Contract" for more details)
Any Astro GO compatible device (mobile/tablet/PC) and Multiroom Smart TV* compatible TVs will benefit from Astro GO+.
If you are subscribed to Netflix via a bundle, Netflix comes by default as part of your entitlement.
If you are subscribed to Netflix as an a-la carte, the cancellation of Netflix can only be done via Netflix's Website, etc). This change will reflect in your next bill. From mid-December 2021 you may also cancel Netflix add-on through Astro Call Center.
Mesh WiFi technology greatly improves the WiFi network coverage within your home and virtually eliminates all WiFi “dead spots”. However, like all technologies there are limitations that you should be aware of.
The pairing of Mesh unit to the WiFi router is automatically handled between the WiFi router and the Mesh unit after it calculates its current position in relation to the WiFi router and surrounding Mesh unit (if available) already connected to the WiFi router.
If you are self-installing the mesh at your house, it is advisable for you to always pair the Mesh unit(s) with the WiFi router only regardless of how many Mesh unit available at your house.
Please note that if you have a Mesh connected to another Mesh, the expected performance of the WiFi speed will not perform as optimally as when compared to a Mesh connected directly to the WiFi router. Adding more points (also referred as Number of hops) in between your device to the WiFi router which will cause a reduction in bandwidth and add latency.
Connect your PVR to Wi-Fi and enjoy access to our library of Video On Demand. Replay old seasons, catch-up latest episodes of your favourite shows, anytime you want. To connect your PVR, follow the steps below depending on your box type:
(a) Wi-Fi Enabled PVR (DMT5)
· Press the “Home” button and select “Settings” > “Network” > “Wi-Fi”
· Allow the PVR to scan Wi-Fi networks available and subsequently choose your home Wi-Fi network > Enter your Wi-Fi password if required
· Once connected, the icon below will appear on the screen.
Tip: Use the alpha-numeric keyboard on your Astro Remote to key in your password
· Press the “Home” button and select “On Demand” to start watching videos on demand!
(b) Non-Wi-Fi Enabled PVR (HD PVR)
There are two ways to connect your HD PVR decoder to your home Wi-Fi
(i) Using the Ethernet (LAN) cable
· Plug in the LAN cable from your modem into the PVR network port
· Once connected, the icon below will appear on the screen
· Press the “Home” button and select “On Demand” to start watching videos on demand!
(ii) Using an Astro Wi-Fi dongle as per shown below
Step 1 - Plugin the Wi-Fi dongle into the front USB part of your PVR decoder.
Step 2 - A prompt will appear stating "Do you wish to connect to a wireless network?", select "Yes, continue."
Step 3 - Once connected, the Wi-Fi icon will appear on the screen. Now you are ready to download and enjoy Astro's on demand entertainment.
Step 4 - Press the “Home” button and select “On Demand” to start watching videos on demand!
*The Wi-Fi dongle is only applicable for the non-Wi-Fi enabled PVR (as per the picture).
STEP 1
Press "HOME" button on your remote control.
STEP 2
Navigate to Settings and press "OK".
STEP 3
Navigate to STB Diagnostics and press "OK".
STEP 4
Take a look at the Smart Card Status.
Customers subscribing to the following Astro packs will get to automatically enjoy Disney+ Hotstar as part of their newer, bigger and better packs
Customers with any of the above subscriptions with an Ultra or Ulti Box will also be able to enjoy Disney+ Hotstar on their big screen TV via their Astro Box, in addition to disneyplushotstar.my and the mobile app. Please click here on how to access Disney+ Hotstar on the Ultra/Ulti Box.
Astro customers who are not on the above Packs may upgrade to the Movies, Movies Plus, Premium 1, Premium 3 or Platinum Pack to receive access to Disney+ Hotstar at no additional cost. Alternatively, customers may visit www.astro.com.my/disney to subscribe to Disney+ Hotstar Premium through a 3-month plan via Astro at RM54.90 (NP: RM79.90 quarterly, Astro customer may see up to 30% savings in their Disney+ Hotstar Premium subscription)
For more information, please visit www.astro.com.my/disney. If you need further help, please WhatsApp “DH Help” to Astro or call them at 03-9543 3838 for assistance.
Rescheduling must be done at least 1 hour prior to the original appointment time.
Netflix is available to IPTV customers on the Ultra Box and Ulti Box. Non-Ultra Box customers will not be able to access Netflix on CH741. Please upgrade to the Ultra Box/Ulti Box to access Netflix on the Ultra Box.
There will be no installation fee for both Astro Box and Ultra Box. The Multiroom (second decoder) must be installed at the same registered address as your primary subscription.
You may retain your watch history and settings of your existing Netflix account by using the same email of your Netflix account during the linking of your Netflix account with Astro.
Yes. Astro customers will soon be able to enjoy seamless access to Netflix on their connected Ultra and Ulti Boxes. Look out for more details then! Register your interest via https://astro.com.my/Netflix
Starting 21 June 2022, all new digital sign-ups for TV packs on astro.com.my will now include access to the Astro GO app within an hour upon checkout of your first month subscription fees (excluding tax). Install the app on your smartphones, tablets or computers and you can start streaming even before your Astro box arrives!
