SecureGo: A transaction authentication alert that is sent to your registered device. With SecureGo, you can either approve or reject the transaction in a matter of seconds. 

WhatsApp OTP: OTP stands for One Time Password which is a 6-digit number that is sent to your mobile number via WhatsApp for verification purposes 

When you have reached the duration (years) needed for the upgrade, we will upgrade you into your new tier and your shiny new rewards will appear in the My Astro app. You are still eligible for all the rewards from previous tiers too.

You can recover your Netflix subscription  here.

Yes, you may enhance your existing pack with desired content, app and service add-ons via My Astro App or My Astro Web.

STEP 1: Log in using your Astro ID
STEP 2: Go to Account
STEP 3: Tap on Subscription
STEP 4: Tap on Add-ons
STEP 5: Tap on Manage your add-ons to view other steaming apps you are not subsribed to
STEP 6: Tap on the steaming app you wish to add on
STEP 7: Tap on Confirm Order

Your Astro Rewards tier is based on how long you've continuously been an Active Astro Pay TV customer:

• Magenta: 0 - 2 years
• Silver: >2 - 9 years
• Gold: >9 - 15 years
• Diamond: >15+ years

The rewards you will receive depends on which tier you're in. Rewards are cumulative: If you're in Diamond tier, you will be able to enjoy all the benefits from Magenta, Silver, and Gold tiers.

You can check the tier you are entitled to via the My Astro app. Here's how:

1. Download the My Astro app
2. Login using your Astro ID
3. Go to Rewards
4. You can see your tier at the top of the page. Tap on it to see more info

If you cancel your Astro Pay TV services but resubscribe at a later date, your duration (year) with us will reset to zero and restart according to your new activation date. Your Astro Rewards tier will reset to Magenta.

Yes, customers will be charged a fixed Paper Bill Fee of RM10.00 per bill every month for each account.

Yes, anyone can create an Astro ID. However, only the Astro account owner can link it to their Astro ID. If you are not the account owner, you will need their permission to complete the linking process.

No, anyone can make payments on your behalf as long as the credit card is used by the owner themselves.

You are attempting to play a content that is not part of your subscription. If you are not able to play a content that you are subscribed to, proceed to submit report via WhatsApp or

Feedback Form

.

No, you do not have to prepare any documents before handing your equipment over to the courier agent/installer! All you must do is get your equipment ready before the courier agent/installer arrives to ensure a smooth handover process.

There will be no changes to your HBO Max app subscription. You can continue accessing the app as usual. However, due to Warner Bros. Discovery (WBD) and Astro's partnership model going forward, the HBO HD (CH 411), Cinemax HD (CH 412), HBO Family (CH 414) and HBO Hits (CH 415) channels will cease on Astro at 11:59 PM on 28 February 2026.

WeTV offers a wide range of hot and exclusive content in advance for WeTV VIP members, which includes WeTV Originals, series, dramas and many more. With a VIP subscription, you can also enjoy all these exciting content with the ability to skip advertisements to stream without interference and watch your favourite shows on two devices at the same time!

VIP membership privileges:

1. Premium Content on WeTV only

2. Enjoy VIP content on two devices at the same time

3. Watch the content in advance before anyone else!

Download the iQIYI app > Select "Profile" > Click on "Log in with Astro ID" > Click on "Do not have an Astro ID? Click here".

Selected HBO Max content is limited to selected countries due to content rights restrictions. Hence you may not be able to view them in Malaysia.

Please check your internet speed and connection status via internet connection test. If your internet is working fine and the issue persists, proceed to submit report via WhatsApp or

Feedback Form

.

1. Launch the Simply South icon on your Ultra and Ulti box
2. Click on “Log in” button via top menu in Simply South app
3. Follow the instructions displayed on your TV screen

Video On Demand (VOD) is a new way of enjoying your Astro, for free* as part of your subscription. Here's what you can do by watching your show via VOD:

1. Pick and choose your show anytime of the day without needing to wait for your show to air.

2. Catch-up on episodes you've missed or binge-watch all episodes instantly.

3. Pause, rewind, or fast-forward to your favourite parts of the show.

4. Watch full uncut episodes.

5. No weather or other disruptions during your viewing time.

6. Browse our library of recommended shows for you based on your viewing history. Everything you see is free as part of your subscription.

7. To rent additional blockbuster movies on a pay-per-view basis, visit the "Store' section in our VOD library.

Check out our user guide for a quick and easy way to get started!

Download our user guide in English

Download our user guide in Malay

Download our user guide in Chinese

Do you need more information? Watch our Astro Ultra How to videos here.

If your existing Netflix account is linked with your Astro subscription, your Netflix account will resume on the previous method of payment. If you linked a new Netflix account with your Astro subscription, cancelling Astro service will also cancel your Netflix account.

The payment will take some time to reflect in My Astro app and web account. If you experience any further issues or it is still not reflecting in My Astro, please reach out to us via WhatsApp at 03-9543 3838 for more details.

No additional fees will be charged upon your relocation. However, you are required to notify Astro of your move. Please refer to Astro's General T&Cs for more information.

You will be able to enjoy all the content on WeTV via your Ultra/Ulti Box,

wetv.vip

and the WeTV mobile app immediately upon successful purchase from the Astro website. Please ensure that the mobile number used to log in to the app is the same one used to purchase your WeTV VIP subscription.

Zee5 is the only app that has a change in price upon the SST increase. Prices of Netflix, Disney+ , Viu, iQIYI, WeTV and Qalbox will not be affected.

Upon completion of the termination process, customer will receive one last closing bill stating the total amount due to Astro according to their billing option.

For customers who had opted to switch their billing option to e-bill or SMS bill, they will receive their final bill accordingly.

For customers who opted for paper bill, they will receive the final bill via paper bill. (The Paper Bill Charge will be applied).

Yes, the monthly subscription fee will be prorated into your Astro bill.

Customers who have lost their Ultra Box or Ulti Box will be charged RM 100 (exclusive of Sales and Service Tax).

Surcharge is imposed by 3rd party payment collection partners for services rendered. Kindly note that customers may be charged a surcharge per transaction when bill payments are made via the following methods:-

Bill payments at selected petrol stations, convenience stores, retail/mobile shops, kiosk, and e-wallets may incur a surcharge of up to RM0.50 per transaction by the appointed collection agencies of RMS (formerly known as Razer/MOL), ATX, MobilityOne, and e-Pay.

· To find out more on how to make your bill payments, click here.

You may view your latest tax invoice or bill via any of the platform listed below:

A. My Astro app

1. Download the My Astro app

2. Login using your Astro ID

3. Go to Account > Bills

4. You will be able to see your outstanding bill amount, make payment, download bill statements, and view payment history all in one app.

B. My Astro web

Alternatively, you can use the web version
C. IVR

1. Call +603-95433838

2. Press 1 for Account Related Queries

3. Input your 10-digit Astro Account no. or 12-digit MyKad no.

4. Press 2 for Payment and Billing

5. Press 1 to receive an SMS with your bill balance and a link to pay online

Note: You will not be able to download your bills or view payment history via Astro Quick Pay. For a better experience to manage your bills (To download bills or view your payment history), you can download the My Astro app.

💳 Want to manage your Astro bills easily?

📱 Download the My Astro app to:
- View and download bill statements
- Check payment history
- Pay in just a few taps

Of course! Please ensure your account is active when requesting for a move.

For Ultra/Ulti Plug & Play Box installation, it is recommended that you attempt to self-install by following the installation guide here, but there is an option to request for an installer to install the box at your premise. However, there will be a separate fee for this service request.

All existing or new Astro customers who meet the following criteria may upgrade to the Ultra Box:

1. Have an internet connection at home (recommended>10Mbps speed)
2. Maintain a minimum subscription with a HD + Recording service

If you live in a high-rise building, please call us at 03- 7481 8000 to check if your building can support the Ultra Box. If your high-rise building allows for the set-up of individual dishes you will be able to upgrade to the Ultra Box, subject to the criteria above.

If you would like to access our 4K UHD content via the Astro UHD channel 805 and UHD content on VOD, Astro Best and Astro First. We also recommend:

1. 4K UHD supported TV that is HDCP2.2 compliant
2. Internet connection of at least 30Mbps

Note: If you do not have an internet connection at home, you may take up the Ultra Box bundled with Astro™'s broadband package with rebates of up to RM30/month. For more details and to sign up for Astro & Broadband, please click here.

Yes, you can upgrade your internet speed. However, speed downgrade is not allowed.

Yes, you can download WeTV's content on your device for offline viewing if you have subscribed to WeTV VIP. This feature is not available if you are not a VIP member. However, kindly note that some content is subjected to copyright which disables the download function on those selected videos.

To check your payment history for your Astro bill, you can do it through My Astro. Here's how:

1. Download the My Astro app or visit My Astro web
2. Login using your Astro ID
3. Go to Account > Bills > Payment History
4. You will be able to see your payment history for the last twelve (12) months

💳 Want to manage your Astro bills easily?

📱 Download the My Astro app to:
- View and download bill statements
- Check payment history
- Pay in just a few taps

The change in due date to 25 days after your billing date is to ensure that your transactions will be processed in a timely manner and subsequently ensure you will enjoy uninterrupted viewing. Please be assured that this change will not affect your monthly bill amount. Kindly check your latest monthly bill statement for more details about this revision.

The Multiroom (Smart TV) subscription doesn't come with any contract.

Yes, you can sign up for auto-debit after your account has been activated via My Astro App or My Astro Web by following the steps shown here.

The Multi-user Profile feature allows customers to create individual profiles within their Astro Box and Astro GO with the following personalisation:

• Personalised Recommendations
• Continue Watching
• Watch List
• Last Viewed Channel
• Favourite & Blocked Channels

The MUP feature is a great way to allow individual users to tailor personal Astro experiences whilst using a shared device (e.g.: Astro Box) in the household, providing them with better personalised recommendations and encouraging better content discovery.

Yes, subtitles are available. Sun NXT offers English subtitles for most of the movies released in the year 2024 and onwards.

Please refer to

How do I activate my Disney+ access with my Astro subscription?

Starting from 24 January 2025, Astro One Pack customers can add on Netflix ala-carte (comes with 24 months contract) plan to their subscription. This plan allows customers to choose from three Netflix subscription plans Basic, Standard, and Premium with a 24-month contract. This plan is offered at a discounted rate compared to the regular monthly Netflix add on, providing a cost-effective way to enjoy Netflix content.