我们提供一站式服务为您申请Astro和Broadband。不必开车，排队和在销售柜台等候。 我们可以帮助您处理您的申请。

我们不收取额外费用。 无需提供信用卡信息。 费用与您在销售柜台申请的费用相同。

首先，您可以在线申请，我们将在工作时间内立即与您联系。 通过WhatsApp/电子邮件/传真发送您的身份证-IC（马来西亚公民）/ 护照（外国人）的复印件给我们。 收到所有资料后，我们将立即处理您的申请。

一旦收到您的完整资料，我们将在工作时间内立即处理您的申请。一旦您的申请获得批准，服务提供商的承包商将与您联系以进行安装预约。

ASTRO 和宽频收费同时在一张账单，享受更大的节省和无忧的账单支付。 在24个月的合约期内，您可以每月以折扣价享受 Astro 和宽频。

Astro 提供多种电视配套，包括娱乐、体育、电影和儿童配套。您可以选择符合您观看需求的配套，并在适用情况下添加额外的串流应用服务。

可以，您可以只订阅 Astro 电视配套而无需绑定宽频。不过，将 Astro 电视与光纤宽频绑定可享有更好的每月优惠，并且只需支付一张综合账单，更加方便。

对于小型家庭以及轻度上网和串流使用者，100Mbps 通常已足够。较大家庭、游戏玩家或重度串流用户则可选择 500Mbps 或 1Gbps 配套，以获得更流畅的多设备使用体验。

大多数 Astro 电视和光纤宽频配套都附带 24 个月合约期。如在合约期满前取消服务，可能会产生提前终止费用。

可以，您可在符合资格及覆盖范围的情况下随时升级电视配套或宽频速度。根据升级情况，可能需要重新计算合约期限。

您的每月账单将由 Astro 直接发出。您可通过电子邮件接收账单，或通过 Astro 账户在线查看。绑定配套用户将收到电视与宽频服务的综合账单。

付款方式包括网上银行、自动扣款、信用卡或 Astro 提供的其他认可付款渠道。我们的团队将在申请过程中为您提供协助。

如果您遇到任何服务中断问题，可联系 Astro 客户服务寻求技术协助。大多数情况下可远程解决，如有需要将安排技术人员上门处理。

可以，迁移服务需视新地址是否在服务覆盖范围内而定。根据您的配套，可能会产生迁移费用及合约调整。

不需要，提交申请时无需提供信用卡资料。服务获批后，付款安排将由 Astro 直接处理。

部分 Astro 电视配套可根据当前促销及服务情况添加串流服务等附加项目。可能需支付额外月费。

是的，光纤安装时通常会提供 WiFi 路由器。路由器型号可能会根据所选宽频速度配套而有所不同。

可以，我们会在处理您的申请前确认您地址的服务覆盖范围，以确保该地区可安装宽频服务。

马来西亚公民需提供 MyKad 复印件。外籍人士则需在提交宽频申请时提供护照复印件。

申请获批后，服务提供商通常会在 2 至 7 个工作日内联系您安排宽频安装预约。

大多数 Astro 宽频配套附带 24 个月合约期，从安装日期开始计算。如您搬迁，可能需要在新地址重新签订 24 个月合约。

可以，您可在新地址具备服务覆盖的情况下迁移宽频服务。合约期限可能会从新安装日期起重新计算 24 个月。

可以，您可申请在家中调整宽频设备位置。若属于非标准安装，可能会产生额外费用，并需在评估后直接支付给安装人员。

可以，您可转用 Astro 宽频。为避免服务中断，建议在终止现有宽频合约前先开通新的宽频服务。

标准安装在促销期间可能免费，但非标准安装（如设备迁移或复杂布线）可能会产生额外费用，并需直接支付给安装人员。

Although it is possible to pair the second mesh node unit with the first mesh, customers are advised to follow similar steps in setting up the Mesh Network by pairing the mesh unit with the WiFi router instead.

Please submit your issue here or you can WhatsApp us at 03-9543 3838.

1. Please ensure your modem and router power plugs are securely connected to the power socket.

2. Alternatively, try to connect the power plug to a different power socket or power source. This step is to eliminate the possibility of faulty power socket which could cause the issue.

3. If issue persists, submit your Feedback Form for further assistance.

The entire eKYC verification process may be completed within 5 minutes.

Create your Astro ID anytime by following these simple steps: 

• Step 1: Fill in your details at astro.com.my/astroID
  
  

No, you can remain in your current pack, however starting 9 November 2021, you would need to subscribe to the new packages to make any changes to your subscription. We strongly encourage customers to switch to the new packs to enjoy the best content experience from Astro.

STEP 1
Check the Audio settings on your box and set to Auto.
Refer guide to change Set HDMI Audio.

STEP 2
If issue persist, check if there is any 3rd party device (sound system/hdmi splitter) connected between box and TV.

STEP 3
If using 3rd party devices, bypass/remove 3rd party device and make sure HDMI cable connected directly from box to TV.

STEP 4
If issue persist, connect to Live Agent via WhatsApp for help.

You may retain your watch history and settings of your existing Netflix account by using the same email of your Netflix account during the linking of your Netflix account with Astro.

1. Please connect your computer or laptop to your Astro Fibre router using LAN cable. Your LAN cable must be connected from the yellow port of Astro Fibre router (Any available port).

2. Once connected, open any web browser such as Google Chrome, Internet Explorer, Mozilla Firefox and etc.

3. On the address bar, type http://192.168.100.254 and below page will appear.

Login using your username and password if you have changed the router login setting. Otherwise, your default router login is as per below.

Username: user

Password: user

4. Once you have successfully logged in, the router's web-based setup page will appear.

5. At the top of the page, click More to configure the WiFi parameters.

6. From the left menu, select WLAN and choose Wi-FI Advanced Network to access the screen below.

7. To change the channel on 2.4 GHz and 5 GHz, click the drop-down arrow for Channel, then select your desired channel.

8. Then, click "Apply" for the changes to take  place.

Starting 23 August 2022, Astro customers will progressively be able to access Disney+ Hotstar via the Ulti Box, in addition to the Ultra Box, mobile app and website. 

You need to identify your modem type by looking at the modem light indicator before proceeding with troubleshooting.

The type of modem is indicated as per below:

MODEM INDICATOR 1



MODEM INDICATOR 2




MODEM INDICATOR 3



BTS 1

1. Please power off your modem and router. (This is to refresh your modem and router performance)
2. Make sure the fibre cable from your wall socket to modem is securely connected.

3. Please ensure the LAN cable is securely connected from router to your devices (Astro Box/Laptop etc.)

Modem connection

   

Router connection



4. Now, power on modem and router, wait for 2 minutes to stabilise the devices after reboot. Your internet services should be restored.

5. If issue persists, please connect to our agent and attach your modem light indicator picture for further assistance.



BTS 2

1. Please power off your modem and router. 
    (This is to refresh your modem and router performance)

2. Make sure the fibre cable from your wall socket to modem is securely connected.



3. Please ensure both LAN cables on the Modem (LAN Port 2) and Router (Port 1) are properly connected.


Modem connection


   
Router connection


4. Power on your modem and router, wait for 2 minutes to stabilise the devices after reboot. Your internet services should be restored.

5. If issue persists, please connect to our agent and attach your modem light indicator picture for further assistance.



BTS 3

1. Please ensure your modem and router power plugs are securely connected to the power socket.



2. Alternatively, try to connect the power plug to a different power socket or power source. This step is to eliminate the possibility of faulty power socket which could cause the issue.

3. If issue persists, please connect to our agent for further assistance.

Please use your Astro ID to log in to the Astro Fibre App. If you do not have an Astro ID, kindly follow the simple steps here to create one.

Band Steering is a functionality that our WiFi router (Huawei K562E) has that intelligently connects devices to its WiFi to the best frequency bands available based on usage, speed and coverage by using only one same SSID for both 2.4GHz and 5GHz band.

To continue enjoying your PVR decoder and service, you must maintain a minimum monthly subscription fee of RM60 (not inclusive of the recording fee and Govt. Tax).

Currently the Multiroom (Smart TV) app is supported on four (4) brands with the software version listed below:

1. Sharp
2. Sony
3. LG
4. Samsung

1. Ensure power cable  is connected tightly.

2. Try to use another power socket /  power source to eliminate faulty power sockets/power sources which  could cause the issue.

3. If the issue  persists, submit your feedback form for further assistance.

We try to make as many movies and TV shows available for download. However, for some titles, while we may have the rights to offer them via streaming, we may not be able to offer them for download.

No, this change in due date will not impact your monthly bill subscription.

Yes, a third party is allowed to make the advance payment on your behalf. In the case of refund, the amount will be returned to the owner of the third-party account (source of payment).

Please check SMS received on the unsuccessful payment status and should you require further clarification contact your issuing bank for clarification or contact us via WhatsApp.

Any Astro GO compatible device (mobile/tablet/PC) and Multiroom Smart TV* compatible TVs will benefit from Astro GO+. 

Astro introduces Liga Malaysia for all Astro customers to watch the Malaysian Football League’s Liga Malaysia competitions LIVE, comprising Perlawanan Sumbangsih (Piala Sultan Haji Ahmad Shah), Liga Super, Piala FA and Piala Malaysia live in HD on Astro Arena (CH801), Arena Bola channels (CH803 and CH804) and stream on Astro GO until further notice.

We have discontinued offering the PVR box to our customers. You may opt to take up our latest 4K UHD supported Ultra Box instead. For more information, visit https://product.astro.com.my/box.

Alternatively, you may reach out to us at 03-7481 8000 for further enquiries or to sign up for the Ultra Box.

You may still be using an older version of the Astro GO. To resolve this issue, please go to your respective app store and update your Astro GO app.

If you are still having issues, proceed to submit report via WhatsApp or Feedback Form.
 

STEP 1  

On your remote, press the HOME button and the home menu will be displayed on top of your screen.

STEP 2  

Navigate to Settings.

STEP 3    

Navigate to Remote Control Settings and press "OK".

STEP 4  

Follow the steps appear on the screen to sync your Astro remote.

No, there are no penalty fees for the Mesh WiFi devices should you wish to terminate Astro Fibre within/after 24 months. 

Yes, another person may register their credit card to your account's auto-debit facility. If you are performing this action via our call centre, the respective card holder is required to be present.

FAQs: Qalbox by Muslim Pro on Astro

Starting 27 September 2023, Astro customers may purchase Qalbox by Muslim Pro as an add-on for an exclusive price of only RM9.50/month inc. of SST (RRP: RM12.90/month). After successfully adding Qalbox to your subscription, all Ultra and Ulti Box customers can access the app on their Astro Box, the Muslim Pro mobile app, www.qalbox.com, as well as enjoy premium Muslim Pro features on the app. Please visit https://product.astro.com.my/apps/qalboxmuslimpro for more information.

Frequently Asked Questions

About Qalbox by Muslim Pro

1. What is Qalbox by Muslim Pro?

Qalbox by Muslim Pro is a Muslim-friendly entertainment streaming service that is accessible via the Muslim Pro app. It hosts an extensive library of content that celebrates Muslim identities and cultures worldwide and aims to create a global platform for Muslim creatives and filmmakers.

2. What is the difference between Muslim Pro and Qalbox?

Muslim Pro is the go-to Muslim lifestyle app, recognised by millions of Muslims globally ashaving the most accurate prayer time and athan/azan application for salah (prayer). Muslim Pro has a full suite of features that help Muslims practise their religion and deen more purposefully with features such as a Qibla finder, reading and listening to the Quran, a digital tasbih and more.Meanwhile, Qalbox is a streaming service by Muslim Pro to enjoy Muslim-friendly movies, TV series, animations and more. After purchasing Qalbox as an add-on, Astro customers can stream the app on their Ultra/Ulti Box, www.qalbox.com or via the Muslim Pro mobile app.

3. Why should I subscribe to Qalbox by Muslim Pro with Astro?

For an Astro-exclusive price of only RM9.50/month inc. SST (RRP: RM12.90/month), you can look forward to a wide range of content genres, including acquired and original scripted programmes, movies, documentaries, children's animations, as well as Quranic recitations and supplications (du'a). From classic movies on history, origins and civilizations of Muslims to titles that showcase modern Muslim life across the globe - viewers can immerse themselves in the experiences of other Muslims' varied journeys, struggles, and triumphs.

Additionally, you can also enjoy Premium Muslim Pro features on the mobile app which allow users to access all in-app features without any advertisements, download audio recitations of the Quran to listen offline, and add the Muslim Pro widget to their smartphone Home Page to view all prayer times, amongst many other features.

4. Where can I access Qalbox by Muslim Pro?

If you are subscribed to Qalbox by Muslim Pro, you can access your favourite Islamic content on your big screen TV via the Ultra/Ulti Box, www.qalbox.com or the Muslim Pro app.

5. What happened to my Qalbox by Muslim Pro Premium free trial?

Your free trial of Qalbox by Muslim Pro Premium subscription with Astro has ended on 26 September 2023. We hope you have enjoyed it! You may continue streaming the app by adding it to your bill for an exclusive price of only RM9.50/month inc. of SST (RRP: RM12.90/month).

6. How do I subscribe to Qalbox by Muslim Pro Premium as an Astro customer?

Astro customers may purchase Qalbox as an add-on via their Ultra or Ulti Box, My Astro app, www.astro.com.my, or by contacting our Customer Contact Centre at 03-9543 3838 (call/WhatsApp). Please follow the detailed steps below if you require guidance on how to purchase:

a) Ultra or Ulti Box

Step 1: Open œQalbox by Muslim Pro under the apps rail at your Home Page. Click on any show posters to proceed with the purchase.

Step 2: Provide your Astro verified mobile number and enter the OTP to proceed

*if you have activated your Qalbox Premium free trial, please ensure the same mobile number is used

Step 3: Scan the QR on screen to log in/create a new Qalbox account and pair it with your TV

b) My Astro app

Step 1: Open the My Astro app and select œAstro Store in the bottom menu. Then, select œApps > œQalbox by Muslim Pro > œGet it Now

Step 2: Log in with your Astro ID. Then, enter your Astro verified mobile number and perform the OTP verification to purchase

Step 3: Log in to the Qalbox mobile app using the same phone number as Step 2

Step 4: Once complete, launch Qalbox on your Ultra or Ulti Box and pair your account to your TV

c) Astro Website (www.astro.com.my)

Step 1: Visit www.astro.com.my and select œProduct & Services. Then, go to œApps > œQalbox by Muslim Pro > œGet it Now

Step 2: Log in with your Astro ID. Then, enter your Astro verified mobile number and perform the OTP verification to purchase

Step 3: Log in to the Qalbox mobile app using the same phone number as Step 2

Step 4: Once complete, launch Qalbox on your Ultra or Ulti Box and pair your account to your TV

7. I already have a Qalbox account from the free trial; how do I purchase the add-on with the same account?

Simply pick up where you left off by following the steps in Q6 and purchase the Qalbox by Muslim Pro add-on. Please ensure that the mobile number used to purchase the add-on is the same mobile number used when registering for the free trial.

8. I have my own Qalbox account outside of Astro; can I stream it on my Ultra/Ulti Box?

Yes, you can! Just follow these simple steps to stream your Qalbox account on your Ultra/Ulti Box:

Step 1: Open œQalbox by Muslim Pro under the Apps rail at your Box home page.

Step 2: Select œGo to Qalbox by Muslim Pro app then scan the QR code on screen to log in to your existing account.

Step 4: Finally, enter the pairing code displayed on your TV screen to pair your account to your Ultra/Ulti Box.

9. How do I enjoy Qalbox by Muslim Pro on the website and mobile app?

a) Qalbox Website: After subscribing through any of the methods under Q6, you will automatically be able to enjoy the app at www.qalbox.com.

b) Muslim Pro mobile app:

Step 1: Download the Muslim Pro app from the Apple App Store or Google Play Store

Step 2: Click œLog In at the bottom right corner. Then, select œContinue with Email/Phone

Step 3: Switch to the œPhone tab and enter your name and mobile number

Step 4: After clicking Continue, enter the OTP code sent to your device for verification purposes

Step 5: Enter your email address and create a password

Step 6: Now, enjoy Muslim-friendly shows on the app! Simply use the same email or phone number provided to log in in the future

10. How many devices can I use to stream Qalbox by Muslim Pro at the same time?

You can access your Qalbox by Muslim Pro account on up to five (5) devices at a time. To ensure a smoother streaming experience, please sign out from any unused devices.

11. Can I download content on Qalbox by Muslim Pro for offline viewing?

At the moment, offline downloading of content is not available.

12. Are there any subtitles or dubbing available for the content on Qalbox by Muslim Pro?

Presently, Qalbox offers subtitles in English, Bahasa Malaysia, Bahasa Indonesia, and French for selected content. Their commitment is to expand subtitle availability to encompass an even broader array of languages for all content. At this time, dubbing services are also available for selected content and they are actively exploring options to enhance accessibility and cater to the preferences of viewers.

13. Can I access Qalbox by Muslim Pro outside of Malaysia?

Yes, simply download the Muslim Pro app and log in using your registered mobile number for Qalbox. You may be required to provide your email address and password for additional security. Once done, you may access Qalbox immediately.

About Qalbox by Muslim Pro Premium Subscription

14. What is a Qalbox by Muslim Pro Premium subscription?

With the Qalbox by Muslim Pro Premium subscription, users can enjoy all the Muslim-friendly content on Qalbox and stream them on up to 5 devices at the same time. Additionally, users will also be able to enjoy Muslim Pro premium features on the mobile app which includes accessing all in-app features without any advertisements, download audio recitations of the Quran to listen offline, and add the Muslim Pro widget to their smartphone Home Page to view all prayer times, amongst many other features.

15. I don't have an Ultra/Ulti Box; can I still subscribe to Qalbox by Muslim Pro with Astro?

If you are not an Ultra or Ulti Box customer, you may still subscribe to Qalbox by Muslim Pro and enjoy:

a) Qalbox on the mobile app and website

b) Muslim Pro features via Muslim Pro app

App Issues

16. Who may I contact if I encounter any problems with Qalbox by Muslim Pro?

Please reach out to the Qalbox team by emailing them at support@muslimpro.com if you have any enquiries or require assistance with the app.If you would like to contact Astro, you may reach out to our Customer Service Centre by:

1. Submitting a feedback form here: www.astro.com.my/contactus/form; or

2. Reaching to us via WhatsApp by typing œHi at 03-9543 3838 for assistance

17. Will my personal information be protected?

Yes, Astro is bounded by the PDPA. All information received will be used in accordance with our Privacy Notice

The different light colours on your Astro Ultra Box or Ulti Box informs you on the phase the box is going through.

‍

1. Ultra Box magenta light / Ulti Box purple light - Your box is turned "On". ‍

Press the Home button to launch Video On Demand and stream anytime or press channel number on your remote.

‍

2. Ultra Box / Ulti Box orange light - Your box is on "Standby" mode.

Your box is ready to be turned "On" or leave it in this mode to receive new software updates.

3. Ultra Box / Ulti Box blinking orange light - Your box is booting up.

Please wait a few minutes for the box to start.

‍

4. Ultra Box / Ulti box blinking blue light - Your box is downloading a software update.

Please wait a few minutes for the download to complete.

STEP 1

On your remote, press the HOME button and the home menu will be displayed on top of your screen.

STEP 2

Navigate to Settings.

STEP 3

Navigate to Standby Mode and press "OK".

STEP 4

Navigate to your preferred selection and press "OK".

STEP 5

Navigate to Save and press "OK" to confirm your selection.

At this point in time, the Disney+ Hotstar app on the Ultra or Ulti Box does not support Dolby audio. We are working to enable this in a future update. 

Video On Demand is FREE* for all Astro customers with connected Astro boxes (Ultra Box, Ulti Box, HD-PVR &PVR boxes). Aside from our extensive library of more than 110,000 video, you can also enjoy blockbuster movies on a pay-per-view basis. 

‍Please note that your default pin is 0000 to make any purchases. 

‍*Entitlement is based on subscription package.

Broadband Deal bundle are recommended packages offered to customers with higher rebate as compared to Broadband Non-Deal bundle.

Tune to channel 200 - select on "My Account".Your Total amount due will be stated under the "Bill Summary" section.

**Please note that this feature requires your box to be connected to your home Wi-Fi. Alternatively you can perform the SMS steps displayed on the screen to check your bill amount.

Tap on the "Account' tab on the navigation bar and scroll to "Billing' section. Tap on "Bill Statement' to view any bill statement up to six (6) months.

When you have reached the duration (years) needed for the upgrade, we will upgrade you into your new tier and your shiny new rewards will appear in the My Astro app. You are still eligible for all the rewards from previous tiers too.

Depending on your service, it is mandatory to return some devices as per our T&Cs, whilst other devices should be disposed of and recycled at collection centres registered under the Department of Environment. To find out what you should do with your devices after service termination, please click here.

Yes, existing non-Primary Pack customers who add on 50Mbps to their subscription will get to enjoy high speed broadband for only RM60/month and a free speed upgrade to 100Mbps for 24 months. Please note that a new 24-month contract will start upon successful installation.

You will receive an email within 45 minutes of payment made to let you know whether your advance payment is successful or not. If your payment has failed, you may call Astro's Contact Centre at 03-9543 3838 or wait for an Astro representative to be in contact with you within 2 working days to assist you with your order.

Any packages with Entertainment Plus, Movies Plus & Sports Plus will include Netflix. The default Netflix offering is Netflix Standard (2 screens and HD viewing) as part of your Entertainment Plus, Movies Plus and Sports Plus subscription. You can upgrade up to Netflix Premium (4 screens and 4K UHD viewing) at a price of RM 10 (inclusive of govt. tax).  

Note: For the above subscriptions, you may use the email address used for your existing subscription with Netflix to activate and the future billing for Netflix will be transferred to your Astro bundle charges. For users that are billed for Netflix through Apple before joining the Astro bundle, remember to cancel your Apple billing arrangement after activating the Astro bundle else you may be double charged for your Netflix account.

If you do not have a bundle which includes Netflix, you may also add a new Netflix subscription to your Astro Bill for billing convenience.

Customers who subscribe to the Movies, Premium 1, Premium 3 or Platinum Pack will be able to access Disney+ Hotstar immediately and start streaming all their favourite Global, Regional and Malaysian hits upon activation. 

You can track your ticket status by contacting us via WhatsApp or call us at 03-9543 3838.

The Download function offers an alternative to streaming so that you can watch TV shows and movies offline anywhere.

You can start downloading a movie/TV show by clicking on the "Download” button. Kindly note that you can only download one title at the time. Other titles will be in queue and will start downloading automatically as soon as the first download is complete.

Once you have downloaded a title, the progress icon will show “Complete” and you may find your downloaded content by checking “My Library” > “Downloads”.

*To save on data usage, we recommend downloading via Wi-Fi.

Downloaded content retention periods vary according to the type of content.

1. Each movie – minimum 2 Days
2. Each TV series episode - minimum 7 Days

The number of days left for you to view your content in offline mode is shown for each piece of downloaded content for your reference. Expired content will be automatically deleted from the app, freeing up your device storage.

Disney+ Hotstar is available on Chromecast (Gen 2 onwards, firmware 1.43 & above) and with the latest version of the Disney+ Hotstar app on iPhone, iPad and Android mobile. 

Follow these instructions to cast your film/series: 

• Make sure your mobile device and your Chromecast are on the same WiFi network 
• Log into your Disney+ Hotstar app 
• Select a film/series that you want to cast 
• Press "Play' 
• Once the film/series has started, tap on the casting icon 
• Select the screen you wish to cast to 
• The film/series should then be cast onto your screen

To cancel your Multiroom (Smart TV) subscription, please call us at 03-9543 3838.

If Netflix is included as part of your Astro pack, you will find it in My Astro app 

where you will be able to manage all the streaming apps you are entitled to.  

Netflix will also be included in your Astro bill under “Monthly Charges”  

If you have added Netflix to your bill (Netflix Add-on), the Netflix subscription charge will appear in your Astro bill under “One-time charges” as Netflix App Subscription or Netflix Premium and will be charged monthly. You should refer to Netflix account Management for any changes to your Netflix subscription or should you wish to change to other billing methods.

Please switch your current subscriptions to our new Astro packs to subscribe to Multiroom (Smart TV). To sign up, WhatsApp "SWITCH" to 03-9543 3838 and an agent will assist you.

Find out more of our new packs at https://product.astro.com.my/tv

Once your Plug & Play Box has been activated, a courier service will reach out to you within TWO (2) weeks for a time for them to pick up the old Astro box and SIM card/Smartcard.

1. Ensure that all cables have been plugged out of the old Astro box. To remove the white satellite cable from your old Astro box, simply hold the cable, twist, and gently pull.
2. Set aside these items to be ready for our delivery partner to pick up from you:

• Old Astro Box
• Old Astro Smartcard/SIM Card (leave this in your Astro Box)

3. When a courier arrives at your residence, do confirm that they are collecting items on behalf of Astro.
4. Allow the courier to check the serial number of the Astro box.
5. Hand them all the items for return, and you're done!

This change was made to ensure that all customers enjoy a better user experience on our platforms and are kept up to date with which email address and mobile number is linked to their account.

Your existing offers with us will not be affected and will continue until the agreed upon date.