签购与安装 Njoi | 签购与安装 Njoi。

Njoi

免费终身娱乐。

NJOI HD Box 包含免费的15多个电视频道和10+个广播频道,提供来自本地、国际、儿童、最新新闻和体育频道的各种娱乐!

Njoi

Astro 提供的免费卫星电视服务。终身收看娱乐,新闻,学习和资讯节目等。

 

Njoi

图片仅供参考。

免费观看15多个电视频道和10+个广播频道。


* 需遵守Astro条款和条件。

Njoi
 
❯ ❮
njoi
New Decoder
RM325.00

新的解码器,不包含卫星天线和电缆。您必须已安装 Astro/Njoi 卫星天线和电缆并正常运作。

包括安装。

njoi
New Decoder & Satellite Dish
RM415.00

新的解码器配有卫星天线和电缆。

包括安装。

 
 
 

全国范围内安装

 

签购

Njoi  Astro  UniFi  Maxis 

 

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常问问题

在这里找到您要的答案。

 

为什么要在这里申请?

我们提供一站式服务为您申请Astro和Broadband。不必开车,排队和在销售柜台等候。 我们可以帮助您处理您的申请。


在这里申请需付多少费用?

我们不收取额外费用。 无需提供信用卡信息。 费用与您在销售柜台申请的费用相同。


申请程序如何?

首先,您可以在线申请,我们将在工作时间内立即与您联系。 通过WhatsApp/电子邮件/传真发送您的身份证-IC(马来西亚公民)/ 护照(外国人)的复印件给我们。 收到所有资料后,我们将立即处理您的申请。


申请程序有多快?

一旦收到您的完整资料,我们将在工作时间内立即处理您的申请。一旦您的申请获得批准,服务提供商的承包商将与您联系以进行安装预约。


为什么要同时申请 ASTRO 和宽频?

ASTRO 和宽频收费同时在一张账单,享受更大的节省和无忧的账单支付。 在24个月的合约期内,您可以每月以折扣价享受 Astro 和宽频。


有哪些电视配套可供选择?

Astro 提供多种电视配套,包括娱乐、体育、电影和儿童配套。您可以选择符合您观看需求的配套,并在适用情况下添加额外的串流应用服务。


我可以只订阅电视而不订阅宽频吗?

可以,您可以只订阅 Astro 电视配套而无需绑定宽频。不过,将 Astro 电视与光纤宽频绑定可享有更好的每月优惠,并且只需支付一张综合账单,更加方便。


我家需要多少宽频速度?

对于小型家庭以及轻度上网和串流使用者,100Mbps 通常已足够。较大家庭、游戏玩家或重度串流用户则可选择 500Mbps 或 1Gbps 配套,以获得更流畅的多设备使用体验。


是否有合约期限?

大多数 Astro 电视和光纤宽频配套都附带 24 个月合约期。如在合约期满前取消服务,可能会产生提前终止费用。


之后可以升级电视配套或宽频计划吗?

可以,您可在符合资格及覆盖范围的情况下随时升级电视配套或宽频速度。根据升级情况,可能需要重新计算合约期限。


我将如何收到我的账单?

您的每月账单将由 Astro 直接发出。您可通过电子邮件接收账单,或通过 Astro 账户在线查看。绑定配套用户将收到电视与宽频服务的综合账单。


有哪些付款方式?

付款方式包括网上银行、自动扣款、信用卡或 Astro 提供的其他认可付款渠道。我们的团队将在申请过程中为您提供协助。


如果服务中断怎么办?

如果您遇到任何服务中断问题,可联系 Astro 客户服务寻求技术协助。大多数情况下可远程解决,如有需要将安排技术人员上门处理。


我可以将 ASTRO 服务迁移到新地址吗?

可以,迁移服务需视新地址是否在服务覆盖范围内而定。根据您的配套,可能会产生迁移费用及合约调整。


申请时需要信用卡吗?

不需要,提交申请时无需提供信用卡资料。服务获批后,付款安排将由 Astro 直接处理。


我可以在电视配套中添加串流服务吗?

部分 Astro 电视配套可根据当前促销及服务情况添加串流服务等附加项目。可能需支付额外月费。


安装光纤时是否提供 WIFI 路由器?

是的,光纤安装时通常会提供 WiFi 路由器。路由器型号可能会根据所选宽频速度配套而有所不同。


申请前可以查询宽频覆盖范围吗?

可以,我们会在处理您的申请前确认您地址的服务覆盖范围,以确保该地区可安装宽频服务。


申请宽频需要准备哪些文件?

马来西亚公民需提供 MyKad 复印件。外籍人士则需在提交宽频申请时提供护照复印件。


申请后多久可以安装?

申请获批后,服务提供商通常会在 2 至 7 个工作日内联系您安排宽频安装预约。


宽频合约期限是多久?

大多数 Astro 宽频配套附带 24 个月合约期,从安装日期开始计算。如您搬迁,可能需要在新地址重新签订 24 个月合约。


我可以将宽频迁移到新地址吗?

可以,您可在新地址具备服务覆盖的情况下迁移宽频服务。合约期限可能会从新安装日期起重新计算 24 个月。


我可以要求更改安装位置或移动家中设备吗?

可以,您可申请在家中调整宽频设备位置。若属于非标准安装,可能会产生额外费用,并需在评估后直接支付给安装人员。


如果我已有宽频合约,可以转到 ASTRO 宽频吗?

可以,您可转用 Astro 宽频。为避免服务中断,建议在终止现有宽频合约前先开通新的宽频服务。


非标准安装是否需要额外费用?

标准安装在促销期间可能免费,但非标准安装(如设备迁移或复杂布线)可能会产生额外费用,并需直接支付给安装人员。


I USED TO BE ABLE TO PURCHASE SELECTED LIVE EVENTS AND LINEAR CHANNELS VIA CH200 ON PAY-PER-VIEW BASIS, IS IT STILL AVAILABLE?

No, Pay-Per-View is no longer available in CH200.


PHONE LINE ISSUE - MAXIS

Having trouble with  your phone line ?

You may proceed to contact dedicated service provider directly - 1 800 8211 23


WHY SHOULD I SUBSCRIBE TO DISNEY+ HOTSTAR WITH ASTRO INSTEAD OF GOING DIRECTLY ON THE APP?

Astro is an official distributor of Disney+ Hotstar, the dedicated streaming home of global, and Malaysian Hits. Astro customers can now subscribe to Disney+ Hotstar through our Movies, Premium 1, Premium 3 or Platinum Pack and enjoy award-winning entertainment with Disney+ Hotstar alongside Astro's much-loved local content for even better value and savings. Now, customers can enjoy Disney+ Hotstar on their Ultra or Ulti Box, mobile app or web! In addition, customers who have multiple primary Astro accounts will be entitled to multiple entitlements to Disney+ Hotstar.


HOW WILL I BE CHARGED FOR THE DISNEY+ HOTSTAR ADD-ON 3-MONTHS PASS SUBSCRIPTION?

Please note that charges will be on a monthly basis (RM18.30/month) and this subscription is subject to a 3-months contract.


WHAT ARE THE SERVICES THAT ARE SUBJECT TO 8% SERVICE TAX?

The service tax rate for Astro Pay TV will be increased from 6% to 8%. The service tax for Astro Fibre, which falls under the category of telecommunication service, will remain at 6%.


CHANGE STANDBY MODE - ULTRA BOX / ULTI BOX

STEP 1

On your remote, press the HOME button and the home menu will be displayed on top of your screen.

STEP 2

Navigate to Settings.

STEP 3

Navigate to Standby Mode and press "OK".

STEP 4

Navigate to your preferred selection and press "OK".

STEP 5

Navigate to Save and press "OK" to confirm your selection.


I AM CURRENTLY SUBSCRIBED TO THE PREVIOUS ASTRO PACKS (FAMILY PACK, STARTER PACK, VALUE PACK, SUPER PACK LITE, SUPER PACK OR SUPER PACK PLUS). HOW CAN I SUBSCRIBE TO MULTIROOM (SMART TV)?

Please switch your current subscriptions to our new Astro packs to subscribe to Multiroom (Smart TV). To sign up, WhatsApp "SWITCH" to 03-9543 3838 and an agent will assist you.

Find out more of our new packs at https://product.astro.com.my/tv


CAN I PERFORM EKYC VERIFICATION ON BEHALF OF ANOTHER PERSON, E.G: MY PARENTS OR SPOUSE, IN THEIR ABSENCE?

No, the eKYC verification process must be done by the individual themselves, using their MyKad and selfie in real-time.


WHAT IS THE DEFAULT IP ADDRESS THAT I WILL RECEIVE FOR MY ASTRO FIBRE SUBSCRIPTION?

By default, all Astro Fibre customers will receive a Private IPv4 or IPv6 address. However, customers who would like to subscribe to a fixed IP service can do so by contacting our Customer Service Centre at 03-9543 3838 for Astro Fibre’s Fixed IP service for only RM5/month.


    MAY I REQUEST A REFUND OF THE CREDIT BALANCE IN MY ASTRO ACCOUNT?

    You may utilise your credit balance to offset future billing on your Astro account, or contact us here for further enquiries.


    ROUTER NO POWER - ALLO

    1. Ensure power cable  is connected tightly.    

    2. Try to use another power socket /  power source to eliminate faulty power sockets/power sources which  could cause the issue.

    3. If the issue persists, submit your feedback form for further assistance.


    I WANT TO OPT OUT OF MY DISNEY+ HOTSTAR (3-MONTHS PASS) SUBSCRIPTION BUT MY EXPIRY DATE HAS BEEN DEFERRED; WILL I STILL HAVE TO MAKE THE PAYMENT FOR THE ADDITIONAL DAYS OF DEFERMENT?

    Yes, your charges during the deferment days will be pro-rated and reflected in your next bill. Please note that due to the recent requested change in your Astro account, the expiry date for your Disney+ Hotstar (3-months pass) subscription has been deferred to xxx (date) to consolidate the final monthly subscription pricing.


    WHERE DO I VIEW MY PAYMENT HISTORY?

    (i) Head over to My Astro Portal and go to 'Bill & Payment'. Click on 'Payment History'
    (ii) Contact us via one of these platforms. Please ensure you include your Astro Account Number.


    I'VE DECIDED TO SUBSCRIBE TO A TV PACK + ASTRO FIBRE; DO I STILL HAVE TO MAKE THE ADVANCE PAYMENT?

    Advance payment is only applicable to Astro TV pack purchases. If you subscribe to an Astro Fibre+TV bundle, only one month of your TV subscription fee (excluding tax) is required to be paid upon sign-up. The full tax amount and the first-month subscription fee for Astro Fibre will be paid on your first month's bill.


    2. WHY IS ASTRO REMOVING THE OPTION TO LOG IN USING OUR USERNAME AS ASTRO ID?

    This change was made to ensure that all customers enjoy a better user experience on our platforms and are kept up to date with which email address and mobile number is linked to their account.


    NETWORK CONNECTION NOT AVAILABLE (NCNA) - ULTRA BOX / ULTI BOX

    STEP 1

    On your remote, press the HOME button and the home menu will be displayed on top of your screen.

    STEP 2

    Navigate to SETTINGS and press "OK".

    STEP 3

    Navigate to STB Diagnostics and press "OK".


    STEP 4

    Navigate to Network Diagnostics and press "OK" .


    STEP 5

    Please ensure the Tunes service multicast status is Multicast Up.

    If the status is Multicast is Not Available, please reboot the decoder and router before verifying this status.

    If issue persists, please submit the issue on our Feedback Form with error details and attach a picture of your Network Diagnostics.


    HOW CAN I BENEFIT FROM BAND STEERING FEATURE BEING ENABLED?

    If band steering is enabled, you do not need to worry about which frequency band that your devices are connected to because the WiFi router will make the assessment and direct each device to appropriate frequency band.

    However, it is important to note that quality and signal strength are not guaranteed due to unpredictability given that it is completely up to the connected devices and the WiFi router to intelligently decide on which band to connect.

     


    HOW ARE THE PRORATED CHARGES FOR SERVICE TAX CALCULATED?

    Service Tax is charged based on the date the service is rendered. For services rendered on or after 1st March 2024, the Service Tax rate would be at 8% whilst for services enjoyed before 1st March 2024, the Service Tax rate would be 6%.
     


    BOX NOT RESPONDING TO REMOTE CONTROL - HD ENABLED BOX

    STEP 1

    Press any button on your Astro remote.

    INDICATOR: LED blinking 3 times / NO LED blink

    SOLUTION: Replace new battery

    STEP 2

    Check if you can change channel using  your Astro remote control.

    If issue remain after the battery replacement, try changing the channel manually directly from box front panel (If any).

    If it's working, you might need to replace your Astro remote.

    This might be due to a faulty Astro remote.

    You may purchase it directly from Astro Exclusive Partners.

    If confirm no issue with remote control, please refer to Decoder Hang at Channel troubleshooting steps here.


    HOW DO I CHANGE MY NETFLIX PLAN OR ACCOUNT INFORMATION?

    You can make changes to your Netflix plans that are included in your Bundle through My Astro app 

    You can change your non Astro-bundled a-la carte Netflix plan at any time by signing into Netflix.com and visiting the Account page, then selecting Change Plan to view and select available plans.  

     


    WHAT IS THE WARRANTY PERIOD FOR THE ASTRO & BROADBAND MESH WIFI?

    The warranty period will be 24 months.


    5. HOW DO I CHECK MY REGISTERED EMAIL ADDRESS OR MOBILE NUMBER BEFORE THIS CHANGE HAPPENS?

    All Astro customers who are actively using their username to log in will be notified via email or SMS two (2) weeks before this change takes place. Please refer to the guide below on how to check for your registered contact details:

    Step 1: Visit https://id.astro.com.my/ and log in using your username.Step 2: Under your Profile, refer to the “Email” or “Mobile Number” fields to view your contact details.


    IF I DO NOT WANT A PARTICULAR SERVICE/PACK THAT IS CURRENTLY AVAILABLE IN THE NEW PACKS, CAN I REPLACE IT WITH ANOTHER?

    I am sorry you can't. While we understand the value customers see in choosing their preferred service/pack individually, the packaging of channels/services in the new packs are necessary for us to offer content/services at an affordable price to our customers.


    CAN THE PVR SERVICE FEE BE ADDED AS AN ALA-CARTE?

    No, the PVR service fee is included in all Starter Pack, Value Pack, Super Pack Lite, Super Pack and Super Pack Plus subscriptions only.


    FAQS: WETV ON ASTRO

    About the WeTV app

     

    1. What is WeTV?

    WeTV is a global video on demand and over-the-top streaming service, providing the best premium entertainment including Chinese, Indonesian, Korean, Thai, Japanese and Malaysian series and movies to fans of Asian entertainment.

     

    2. Can I stream WeTV for free on my Ultra/Ulti Box?

    All Ultra/Ulti Box customers may watch selected WeTV titles for free on their Astro Box.

     

    Simply follow these steps:

    Step 1: Go to your Ultra/Ulti Box Home Page and select “WeTV” under the Apps rail

    Step 2: Click play on any non-VIP titles/episodes and start streaming!

     

    Note: No login is required to stream free content on WeTV.

     

    3. How can Astro customers enjoy WeTV?

    Astro customers can subscribe to WeTV VIP via Astro as an add-to-bill service for only RM10.50/month (RRP RM11.90) to enjoy the app on their big screen TV via the Ultra/Ulti Box, wetv.vip or on the go with the WeTV mobile app which is available on Android and iOS devices.

    For more details on the WeTV VIP Membership, please refer to Q12 - Q17.
     

    4. How do I subscribe to WeTV VIP via Astro?

    All new and existing Astro TV customers can subscribe to WeTV VIP for only RM10.50/month by following the steps below:

    Step 1: Go to www.astro.com.my/WeTV and select “Get WeTV now”

    Step 2: Log in with your Astro ID

    Step 3: Key in your mobile number and proceed to add WeTV to your bill

    Step 4: Once you have validated your mobile number via the OTP code, you will be able to enjoy VIP-exclusive shows on WeTV!

    5. How do I access WeTV VIP on my Ultra/Ulti Box?

    After completing the subscription process in Q4, follow the simple steps below to access WeTV VIP on your Ultra/Ulti Box:

    Step 1: Go to your Ultra/Ulti Box Home Page and select "WeTV" under the Apps rail

    Step 2: Click "Log in" and scan the QR code on your TV with your mobile device to download/launch the WeTV app

    Step 3: On your mobile device, create a new account or log in using your registered mobile number and click "Login Authorization" to pair your device to your TV

    Step 4: Once pairing is complete, please press the back button on your remote to start enjoying VIP-exclusive shows!

    Important note: Please ensure that the mobile number used to log in to the app is the same one used to purchase your WeTV VIP subscription. Email login is not applicable for Astro Billing WeTV VIP customers.

    *We highly encourage our customers to only use their device’s built-in camera to scan the QR code if available. Alternatively, only use QR code scanner apps that are from a trusted 3rd party provider. By using an untrusted QR code scanner app, you assume all responsibility for any damages or losses that may occur.

    6. I already have a WeTV subscription, what will happen if I use the same mobile number to subscribe to WeTV VIP via Astro?

    If you already have a WeTV subscription, you are allowed to subscribe to WeTV VIP with the same mobile number via Astro; however, your existing account will continue to run until you manually cancel it. With two active subscriptions with the same mobile number, your subscriptions will be added on top of your existing account and you will be charged twice on two separate accounts.

    7. Can I access the WeTV app outside of Malaysia?

    Yes, you will still be able to access the WeTV app and stream your favourite content outside of Malaysia. However, kindly be informed that this will be subject to content availability in the specific regions.

    8. Can I download content on the WeTV app for offline viewing?

    Yes, you can download WeTV's content on your device for offline viewing if you have subscribed to WeTV VIP. This feature is not available if you are not a VIP member. However, kindly note that some content is subjected to copyright which disables the download function on those selected videos.

     

    9. What is the storage requirement for content downloading?

    The storage requirement is dependent on the type of videos users are downloading as the space needed varies between titles.

    10. How many devices can I use to stream WeTV at the same time?

    You can access your WeTV VIP account on up to 2 devices at a time, including your Ultra/Ulti Box. To ensure a smoother streaming experience, please sign out from any unused devices.

    11. Are there any subtitles available for the content on WeTV?

    Yes, subtitles are available in various languages including English, Malay, Chinese (Simplified & Traditional) etc.

    To enable this feature, click on the subtitles selection option at the bottom right corner of the video player, then click on the language you desire.

    WeTV VIP Subscription

    12. What is a WeTV VIP subscription?

    WeTV offers a wide range of hot and exclusive content in advance for WeTV VIP members, which includes WeTV Originals, series, dramas and many more. With a VIP subscription, you can also enjoy all these exciting content with the ability to skip advertisements to stream without interference and watch your favourite shows on two devices at the same time!

    VIP membership privileges:

    1. Premium Content on WeTV only

    2. Enjoy VIP content on two devices at the same time

    3. Watch the content in advance before anyone else!

    13. Can I rent movies or series on WeTV via Astro?

    Yes, you will be able to rent titles on the WeTV mobile app. Subsequently, you will be able to stream your rented title on the Ultra/Ulti Box, wetv.vip, and the mobile app.

    14. How much does a WeTV VIP subscription via Astro cost?

    Astro customers can enjoy a special offer of RM10.50/month (RRP RM11.90/month) when they subscribe to WeTV VIP via Astro.

    Note to CCC: Employee/Ex Employee/Courtesy Board Members will also enjoy the same pricing at RM10.50/month.

    15. When can I start enjoying my WeTV VIP subscription?

    You will be able to enjoy all the content on WeTV via your Ultra/Ulti Box, wetv.vip and the WeTV mobile app immediately upon successful purchase from the Astro website. Please ensure that the mobile number used to log in to the app is the same one used to purchase your WeTV VIP subscription.

    16. How do I cancel my WeTV VIP subscription?

    You can cancel your WeTV VIP subscription via WeTV’s official website or mobile app.

    Kindly note that we will not be able to offer a refund if you do decide to leave the WeTV app before your subscription period ends.

    17. Will there be any penalty fees if I cancel my WeTV VIP subscription?

    No, your subscription will be terminated at the end of your Astro billing date. Until then, you will still be able to access your WeTV VIP account.

    App Issues

    18. Who may I contact if I encounter any problems with the WeTV app?

    If you require any assistance with the app, you may:

    1. Visit the WeTV official Facebook Page for more information: WeTV Malaysia - Home | Facebook; or

    2. Drop the WeTV team a message via Facebook chat here

    If you encounter any issues with your Astro billing and entitlement, you may contact our Customer Service by:

    1. Submitting a feedback form here: www.astro.com.my/contactus/form; or

    2. Reaching to us via WhatsApp by typing "Hi"at 03-9543 3838

    19. Will my personal information be protected?

    Yes, Astro is bounded by the PDPA. All information received will be used in accordance with our Privacy Notice


    WHAT ARE THE PAYMENT METHODS AVAILABLE TO MAKE THE ADVANCE PAYMENT?

    Advance payment can be made via credit/debit card or online banking.


    WHAT WILL HAPPEN TO MY NETFLIX ACCOUNT IF I CANCEL MY ASTRO SERVICE OR CHANGE MY ASTRO PACKAGE?

    If your existing Netflix account is linked with your Astro subscription, your Netflix account will resume on the previous method of payment. If you linked a new Netflix account with your Astro subscription, cancelling Astro service will also cancel your Netflix account.


    WILL I BE ABLE TO ACCESS NETFLIX ON TV FROM MY ASTRO BOX?

    Yes. Astro customers will soon be able to enjoy seamless access to Netflix on their connected Ultra and Ulti Boxes. Look out for more details then! Register your interest via https://astro.com.my/Netflix


    BOX NO POWER - HD ENABLED BOX

    STEP 1
    Check on the adapter's power light.
    If the adapter's power light is ON, please refer to Blank Screen troubleshooting steps here.
    Otherwise, if the adapter's power light  is OFF, switch off the power for your box.

    STEP 2
    Ensure power cable is connected tightly.
    Plug in power cable to different power socket and switch on the plug.
    You should no longer be experiencing this  problem.
    If issue remains, proceed to STEP 3.

    STEP 3
    Try a different power socket to connect the equipment.
    Turn on the power socket and check the adapter's power light.

    If there is no light on your power adaptor's, please submit the issue on our Feedback Form and attach a picture of your smart card number for assistance.
    Please indicate in the form if any lightning strike/thunderstorm/power trip occurred.


    WHERE IS ASTRO GO AVAILABLE IN?

    Currently Astro GO is only available in Malaysia. You will not be able to access it if you are overseas.


    PLEASE INSERT THE CORRECT ASTRO SMART CARD WITH THE ARROW FACING UP (S2) - HD ENABLED BOX

    STEP 1
    Switch off the power for your box and  make sure that the adapter's power light is off.

    STEP 2
    Locate the Smartcard at the front or right side and gently pull it out make sure that the adapter's power light is off.

    STEP 3
    Wipe the Smartcard's gold chip clean using a dry soft cloth.

    STEP 4
    Make sure the gold chip is facing upwards and reinsert it all the way in.

    STEP 5
    Switch on the power for your box and make sure that the adapter's power light is on. Please wait for 5 minutes.

    STEP 6
    Turn on your box. You should no longer be experiencing this problem.
    If issue persist, please submit the issue in our Feedback Form and attach a picture of your General tab of the STB Diagnostics  for assistance.

     


    WHAT SHOULD I DO ONCE I HAVE RECEIVED BOTH MY PLUG & PLAY BOX AND ASTRO SIM CARD?

    Please refer to the Welcome Card inside the Plug & Play Box package and scan the QR code. You may choose to watch either the self-installation video or the Augmented Reality (AR) Installation Video to activate your Plug & Play Box. You can also download the Installation Guide from the Astro Get Started Page.

    Please install and activate your Plug & Play Box within 7 days of receiving your Plug & Play Box and Astro SIM card. If you are unable to activate your Plug & Play Box within 7 days, the Plug & Play Box will be automatically activated by Astro on the 8th day.

    The billing and warranty of the Plug & Play Box shall begin on the same date of which the Plug & Play Box is activated.

    In the event that you have ordered more than one (1) Plug & Play Box, please refer to the Astro SIM card letter (included with the Astro SIM card delivery) to match the right Astro SIM card to the respective Plug & Play Box. Each Astro SIM card has been paired with a specific Plug & Play Box, thus the correct matching of box and SIM card is required for it to work properly.


    I HAVE RECEIVED AN AUTO ACTIVATION SMS, HOW DO I LOG IN TO DISNEY+ HOTSTAR ON MY ULTRA/ULTI BOX?

    Starting 29 August 2022 (for Ulti Box customers) and 2 September 2022 (for Ultra Box customers), you will be able to log in to Disney+ Hotstar using your registered mobile number by following these simple steps: 

    Step 1 - You will receive a Disney+ Hotstar auto-activation SMS on your registered mobile number. 

    Step 2 - Press the Home button on your Astro remote. Under the "Apps


    HOW DO I DELETE MY ASTRO ID?

    Astro ID and / or account deletion is permanent. Upon deletion, it will be unlinked from your TV subscription account and you will be logged out from all the associated Astro apps and / or services connected including the partner apps that you have logged in using the same Astro ID. If you have any queries regarding Astro ID or would like to request for Astro ID account deletion, click on submit your request here, fill in the required details and our Astro representative will get back to you within 3 business days for security verification purposes.

     


    I AM CURRENTLY USING A SONY TV MODEL THAT DOES NOT SUPPORT 4K UHD; CAN I STILL WATCH THESE CHANNELS IN LOWER RESOLUTION?

    Yes, you may still watch CH550 Love Nature and CH811 Astro SuperSport which offers the same content/programmes, but in HD resolution. Kindly note that CH811 Astro SuperSport is only available for customers on the Sports, Sports Plus, Premium 1, Premium 2, Premium 4, Platinum Lite and Platinum Packs.


    IS THE EKYC VERIFICATION MANDATORY? IS THERE AN ALTERNATIVE TO EKYC?

    Yes, eKYC verification is mandatory. In addition, this verification process helps to reduce manual handling of customer's personal information and secure against unauthorised usage.


    I’M HAVING TROUBLE TO COMPLETE THE ACTIVITY; WHAT SHOULD I DO NOW?

    Please submit your issue here or you can WhatsApp us at 03-9543 3838.


    WHAT WOULD HAPPEN IF I FAILED TO ACTIVATE MY SMART TV APP UPON SUBSCRIBING TO MULTIROOM (SMART TV)?

    We encourage customers to ensure their TV compatibility with the Astro Multiroom (Smart TV) app first before making any purchase here.

    If you are still experiencing any issues, please contact us at wecare@astro.com.my or call or WhatsApp us at 03-9543 3838 and our agents will be happy to assist you.


    IS THERE A VERIFICATION PROCEDURE WHEN MAKING PAYMENT?

    A security question will be asked when making payments with credit cards over the phone. All other payment channels will not require any form of verification.


    SATELLITE DIAGNOSTICS - ULTRA BOX / ULTI BOX

    STEP 1    

    On your remote, press the HOME button and the home menu will be displayed on top of your screen.

    STEP 2    

    Navigate to Settings.

    STEP 3  

    Navigate to Satellite Settings and press "OK".

    STEP 4  

    Select Diagnostics and press "OK".

    STEP 5    

    Signal reading on Tuner 1 will be displayed. Navigate to right arrow for next step.

    STEP 6  

    Signal reading on Tuner 2 will be displayed. Navigate to "Done" and press "OK" to complete the diagnostics.

     


    CAN I PURCHASE MY PREFERRED CHANNELS INDIVIDUALLY (ALA CARTE) FROM THE NEW PACKS?

    We have taken into account customer feedback when introducing these new packs. While we understand the value customers see in purchasing their preferred channels individually, the packaging of media drives the economies of scale necessary to offer content at an affordable price to all our customers.

    Other than the New Astro Packs that offer great value, customers may purchase selected channels or packages as content add-on such as Korean Pack, Horror Pack etc.


    I HAVE MORE THAN 1 ASTRO FIBRE SUBSCRIPTION; CAN I MANAGE ALL OF MY SUBSCRIPTIONS WITH THE ASTRO FIBRE APP?

    Yes, you can manage all of your Astro Fibre subscriptions with the Astro Fibre App. However, you would need to create a different Astro ID for each Astro Fibre account.


    WHAT HAPPENS IF I PAY MORE THAN WHAT IS STATED IN MY BILL?

    The balance will be credited into your account, which will be reflected when you receive your next bill. The balance credit will be used to offset your bill balance.


    WILL I BE CHARGED 8% SERVICE TAX ON THE RECONNECTION FEE IF THE EXECUTION WAS DONE BEFORE THE 1ST MARCH 2024 BILL?

    No, you will not be charged 8% Service Tax for reconnection performed before 1st March 2024. Only reconnections executed on or after 1st March 2024 are subject to the 8% Service Tax.
     


    CAN I REGISTER MORE THAN ONE CREDIT/DEBIT CARD WITH ASTRO?

    When using our One Time Payment (OTP) method, you may register more than one credit card per account. However, a single card account can only be used for a maximum of three accounts for OTP transactions.

    When using our auto-debit facility, you can only register one card with Astro. Any subsequent card registrations will override the current one.


    LNB SETUP - ULTRA BOX / ULTI BOX

    STEP 1

    On your remote, press the HOME button and the home menu will be displayed on top of your screen.

    STEP 2

    Navigate to Settings.

    STEP 3

    Navigate to Satellite Settings and press “OK”.

    STEP 4

    Navigate to LNB Setup and press “OK”.

    STEP 5

    Tuner Settings screen will be displayed accordingly.

    STEP 6

    Select LNB Type connected to your box.

    Ultra Box available selection
    Ulti Box available selection

    STEP 7

    Navigate to Next and press "OK" to confirm your selection.

    STEP 8

    Select this as the Entry Point and press "OK"  to confirm your selection.

    STEP 9

    Navigate to Next and press "OK" to confirm your selection.

    STEP 10

    Signal reading results for Tuner 1 screen will be displayed accordingly.

    Press right to navigate to Tuner 2.

    STEP 11

    Signal reading results screen for Tuner 2 will be displayed.

    Then navigate to Finish and press "OK" to complete the setup.

    Type image caption here (optional)


    MAXIS - TECHNICOLOR ROUTER

    1. Please standby  computer/laptop to access to the internet and connection must be via LAN (cable) [Connect the LAN (cable) to the yellow port in Maxis Router and direct to computer/laptop].

    2. You may open any web browser such as Google Chrome, Internet Explorer, Mozilla Firefox and etc.

    3. On the address bar, please go to http://192.168.1.254 and below page  will appear.

    If below box appear, please enter required details:

    USERNAME: Administrator

    PASSWORD: (ACCESS KEY AT THE RGW STICKER)

    (These are the defaults, if you have done previous configuration on your router the password may be different)

    4. Once enter into the page "'TECHNICOLOR TG784N V3'', you may follow below steps to get the best wireless channel information.

    A. Select "Home Network".

    B. Click "WLAN: SSID" to proceed to next screen.

    C. In order to get the best wireless channel, click "Wireless Scan" to scan available surroundings wireless Channel.

    D. Please choose channel with lesser number of usage.

    Example in below case, you may choose channel 4.

    5. To configure wireless channel, please proceed with below steps.

    A. Select "Home Network".

    B. Click "WLAN: SSID" to proceed to next screen.

    C. Then, click "Configure" to change the channel selection (automatic to manual) and other configuration option.

    D. Please ensure below items:

    i. WLAN Enable: Tick

    ii. Interface Enable: Tick

    iii. Change the Channel Selection to Manual

    iv. Change the wireless Channel based on Step 4(D).

    v. Once completed the selection, click the "Apply" button.

     


    HOW DO I RETURN MY ASTRO & BROADBAND DEVICES?

    Kindly note that not all Astro & Broadband Devices are required to be returned. After service termination of your Astro & Broadband service, we will call you via your registered mobile number within 3 days to schedule a pickup appointment with our Astro agent if your device needs to be returned.

    If you were not contacted within 3 working days to return your devices, you are required to discard your old Astro & Broadband devices only at registered collection centres for proper handling and management of e-waste in an environmentally sound manner. Click here to find a registered collection centre near you.

     

    Frequently Asked Questions

    1)     I missed the pickup appointment; what do I do now?

    You can reschedule the pick-up appointment by calling our agent directly.

     

    2)     Can I reschedule my pickup date?

    Yes! You can call our agent back directly to reschedule the pickup date and time.

     

    3)     Do I have to pack my device(s) before handing it over to the Astro agent?

    Our Astro agent will dismantle the devices for you. However, if your devices are already dismantled, please pack them in their original box/packaging if possible. If this option is not available to you, just hand the device(s) over to the Astro agent without any packaging. You will not be charged any fees if the original packaging has been damaged/lost.

     

    4)     Do I have to print anything or fill in any forms before handing my device(s) over to the Astro agent?

    No, you do not have to prepare any documents before handing your device(s) over to the Astro agent! All you have to do is get your device(s)ready before the Astro agent arrives to ensure a smooth handover process.

     

    5)     I have the Astro & Broadband router and modem to return, however, the cable(s) that come with them are damaged/lost; will there be any penalty fees?

    No, please return your old Astro & Broadband modem and its power supply unit (PSU). There will be no penalty fees if the cable is damaged or lost.

     

    Recycle via Registered Collection Centres

    For all recycling-related questions, please click here.

     


    I DO NOT HAVE AN ASTRO ID YET. CAN I STILL USE THIS SERVICE?

    No, you need to have an Astro ID to enjoy the features.


    WHAT IS ASTRO FIBRE?

    Astro Fibre is Astro’s own internet service that enables you to enjoy Astro content while staying connected with high-speed fibre broadband. Customers can enjoy substantial savings by choosing your desired broadband speed  to accompany your Astro TV packages. Customers can choose from two types of Astro Fibre offering:

    1. Astro Fibre Bundle offers the best value proposition of 50Mbps to 800Mbps high-speed broadband bundled with Astro TV content packages including access to leading streaming services, creating a one-stop entertainment solution for its customers.
    2. Astro Fibre is a standalone high-speed broadband service of 100Mbps to 800Mbps offering a powerful WiFi system leveraging the latest WiFi 6 router and a flexible mesh proposition.


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