签购与安装 Njoi | 签购与安装 Njoi。

Njoi

免费终身娱乐。

NJOI HD Box 包含免费的15多个电视频道和10+个广播频道,提供来自本地、国际、儿童、最新新闻和体育频道的各种娱乐!

Njoi

Astro 提供的免费卫星电视服务。终身收看娱乐,新闻,学习和资讯节目等。

 

Njoi

图片仅供参考。

免费观看15多个电视频道和10+个广播频道。


* 需遵守Astro条款和条件。

Njoi
 
❯ ❮
njoi
New Decoder
RM325.00

新的解码器,不包含卫星天线和电缆。您必须已安装 Astro/Njoi 卫星天线和电缆并正常运作。

包括安装。

njoi
New Decoder & Satellite Dish
RM415.00

新的解码器配有卫星天线和电缆。

包括安装。

 
 
 

全国范围内安装

 

签购

Njoi  Astro  UniFi  Maxis 

 

请输入您的全名(根据身份证)

姓名 (根据身份证)

请输入您的身份证/护照号码

身份证 / 护照

请输入您的手机号码

手机号码

请输入完整的安装地址

安装地址

请输入您的邮编
邮编
请输入您的城镇
城镇
请输入您的州
州

 

常问问题

在这里找到您要的答案。

 

为什么要在这里申请?

我们提供一站式服务为您申请Astro和Broadband。不必开车,排队和在销售柜台等候。 我们可以帮助您处理您的申请。


在这里申请需付多少费用?

我们不收取额外费用。 无需提供信用卡信息。 费用与您在销售柜台申请的费用相同。


申请程序如何?

首先,您可以在线申请,我们将在工作时间内立即与您联系。 通过WhatsApp/电子邮件/传真发送您的身份证-IC(马来西亚公民)/ 护照(外国人)的复印件给我们。 收到所有资料后,我们将立即处理您的申请。


申请程序有多快?

一旦收到您的完整资料,我们将在工作时间内立即处理您的申请。一旦您的申请获得批准,服务提供商的承包商将与您联系以进行安装预约。


为什么要同时申请 ASTRO 和宽频?

ASTRO 和宽频收费同时在一张账单,享受更大的节省和无忧的账单支付。 在24个月的合约期内,您可以每月以折扣价享受 Astro 和宽频。


有哪些电视配套可供选择?

Astro 提供多种电视配套,包括娱乐、体育、电影和儿童配套。您可以选择符合您观看需求的配套,并在适用情况下添加额外的串流应用服务。


我可以只订阅电视而不订阅宽频吗?

可以,您可以只订阅 Astro 电视配套而无需绑定宽频。不过,将 Astro 电视与光纤宽频绑定可享有更好的每月优惠,并且只需支付一张综合账单,更加方便。


我家需要多少宽频速度?

对于小型家庭以及轻度上网和串流使用者,100Mbps 通常已足够。较大家庭、游戏玩家或重度串流用户则可选择 500Mbps 或 1Gbps 配套,以获得更流畅的多设备使用体验。


是否有合约期限?

大多数 Astro 电视和光纤宽频配套都附带 24 个月合约期。如在合约期满前取消服务,可能会产生提前终止费用。


之后可以升级电视配套或宽频计划吗?

可以,您可在符合资格及覆盖范围的情况下随时升级电视配套或宽频速度。根据升级情况,可能需要重新计算合约期限。


我将如何收到我的账单?

您的每月账单将由 Astro 直接发出。您可通过电子邮件接收账单,或通过 Astro 账户在线查看。绑定配套用户将收到电视与宽频服务的综合账单。


有哪些付款方式?

付款方式包括网上银行、自动扣款、信用卡或 Astro 提供的其他认可付款渠道。我们的团队将在申请过程中为您提供协助。


如果服务中断怎么办?

如果您遇到任何服务中断问题,可联系 Astro 客户服务寻求技术协助。大多数情况下可远程解决,如有需要将安排技术人员上门处理。


我可以将 ASTRO 服务迁移到新地址吗?

可以,迁移服务需视新地址是否在服务覆盖范围内而定。根据您的配套,可能会产生迁移费用及合约调整。


申请时需要信用卡吗?

不需要,提交申请时无需提供信用卡资料。服务获批后,付款安排将由 Astro 直接处理。


我可以在电视配套中添加串流服务吗?

部分 Astro 电视配套可根据当前促销及服务情况添加串流服务等附加项目。可能需支付额外月费。


安装光纤时是否提供 WIFI 路由器?

是的,光纤安装时通常会提供 WiFi 路由器。路由器型号可能会根据所选宽频速度配套而有所不同。


申请前可以查询宽频覆盖范围吗?

可以,我们会在处理您的申请前确认您地址的服务覆盖范围,以确保该地区可安装宽频服务。


申请宽频需要准备哪些文件?

马来西亚公民需提供 MyKad 复印件。外籍人士则需在提交宽频申请时提供护照复印件。


申请后多久可以安装?

申请获批后,服务提供商通常会在 2 至 7 个工作日内联系您安排宽频安装预约。


宽频合约期限是多久?

大多数 Astro 宽频配套附带 24 个月合约期,从安装日期开始计算。如您搬迁,可能需要在新地址重新签订 24 个月合约。


我可以将宽频迁移到新地址吗?

可以,您可在新地址具备服务覆盖的情况下迁移宽频服务。合约期限可能会从新安装日期起重新计算 24 个月。


我可以要求更改安装位置或移动家中设备吗?

可以,您可申请在家中调整宽频设备位置。若属于非标准安装,可能会产生额外费用,并需在评估后直接支付给安装人员。


如果我已有宽频合约,可以转到 ASTRO 宽频吗?

可以,您可转用 Astro 宽频。为避免服务中断,建议在终止现有宽频合约前先开通新的宽频服务。


非标准安装是否需要额外费用?

标准安装在促销期间可能免费,但非标准安装(如设备迁移或复杂布线)可能会产生额外费用,并需直接支付给安装人员。


WHAT IS THE NEW USER INTERFACE ON ASTRO GO?

Astro is continuously improving our user interface and introducing new features to our platforms to ensure that your Astro experience is more seamless, efficient and user-friendly.

For details on our latest interface, Picture-in-Picture mode and auto-start interactive mode on Astro GO, please click here. For enhancements to the Title Information Page, the ability to disable the Profile Selection Screen and adjustable auto-standby timing, please click here.

In addition, we have also recently introduced an infinite scrolling feature at the title information page and the ability to select the video quality directly from the video player. For more information, please click here.


WHAT IS THE WARRANTY PERIOD FOR THE ASTRO & BROADBAND MESH WIFI?

The warranty period will be 24 months.


WILL THERE BE AN INSTALLATION FEE FOR MULTIROOM SERVICE?

There will be no installation fee for both Astro Box and Ultra Box. The Multiroom (second decoder) must be installed at the same registered address as your primary subscription.


HOW DO I RETURN MY ASTRO & BROADBAND DEVICES?

Kindly note that not all Astro & Broadband Devices are required to be returned. After service termination of your Astro & Broadband service, we will call you via your registered mobile number within 3 days to schedule a pickup appointment with our Astro agent if your device needs to be returned.

If you were not contacted within 3 working days to return your devices, you are required to discard your old Astro & Broadband devices only at registered collection centres for proper handling and management of e-waste in an environmentally sound manner. Click here to find a registered collection centre near you.

 

Frequently Asked Questions

1)     I missed the pickup appointment; what do I do now?

You can reschedule the pick-up appointment by calling our agent directly.

 

2)     Can I reschedule my pickup date?

Yes! You can call our agent back directly to reschedule the pickup date and time.

 

3)     Do I have to pack my device(s) before handing it over to the Astro agent?

Our Astro agent will dismantle the devices for you. However, if your devices are already dismantled, please pack them in their original box/packaging if possible. If this option is not available to you, just hand the device(s) over to the Astro agent without any packaging. You will not be charged any fees if the original packaging has been damaged/lost.

 

4)     Do I have to print anything or fill in any forms before handing my device(s) over to the Astro agent?

No, you do not have to prepare any documents before handing your device(s) over to the Astro agent! All you have to do is get your device(s)ready before the Astro agent arrives to ensure a smooth handover process.

 

5)     I have the Astro & Broadband router and modem to return, however, the cable(s) that come with them are damaged/lost; will there be any penalty fees?

No, please return your old Astro & Broadband modem and its power supply unit (PSU). There will be no penalty fees if the cable is damaged or lost.

 

Recycle via Registered Collection Centres

For all recycling-related questions, please click here.

 


HOW DO I LOG IN TO THE ASTRO FIBRE APP?

Please use your Astro ID to log in to the Astro Fibre App. If you do not have an Astro ID, kindly follow the simple steps here to create one.


I FORGOT MY PASSWORD; WHAT DO I DO NOW?

Please follow the steps below to reset your password:


I FORGOT MY NETFLIX USERNAME OR PASSWORD. HOW DO I FIND MY USERNAME OR RESET MY PASSWORD?

If you have forgotten your username or password, you may follow the steps below:

Step 1. Go to netflix.com

Step 2: Click on Sign In

Step 3: Click on "Need Help


I HAVE ADDED A NETFLIX ACCOUNT TO MY ASTRO BILL. DO I NEED TO PERFORM ANY ACTIVATION?

By adding a Netflix account to your Astro bill, your Netflix account is already activated. No additional steps for activation are required.


IS ASTRO FIRST CHANNELS FREE TO CUSTOMER?

No, Astro First movies/series are available as Per-per-view basis. Pricing is indicated on each of the programme posters. All prices are subjected to 6% service tax.


SET PARENTAL CONTROL - ULTRA BOX / ULTI BOX

STEP 1    

On your remote, press the HOME button and the home menu will be displayed on top of your screen.

STEP 2  

Navigate to Settings.

STEP 3    

Navigate to Parental Control and press "OK".

STEP 4    

Please enter your PIN (Default PIN is 0000).

STEP 5    

Navigate to your preferred category to block and press "OK".


WHAT DEVICE(S) DO I NEED TO TAKE WITH ME TO MY NEW HOME?

Please be sure to take your decoder, satellite dish, smartcard, remote control and all other fixtures after dismantling is done by the technician.


WHY SHOULD I SUBSCRIBE TO A NETFLIX ON ASTRO VS DIRECT SUBSCRIPTION VIA THE NETFLIX APP?

  • With numerous OTT entrants, consumers are suffering from subscription fatigue. In fact, they are looking for a one stop shop platform where OTT services are integrated in one place.
  • Astro offers flexibility and convenience with new packs where customers can get the convenience of accessing a variety of content via Ultra Box as the single remote-control solution.  
  • In addition, there will be cost savings for Astro customers to purchase both Netflix and Astro together. Even better deals available if customers also subscribe to broadband for a better-connected experience.


WHY IS THERE A NEED TO CHANGE THE DUE DATE?

The change in due date to 25 days after your billing date is to ensure that your transactions will be processed in a timely manner and subsequently ensure you will enjoy uninterrupted viewing. Please be assured that this change will not affect your monthly bill amount. Kindly check your latest monthly bill statement for more details about this revision.


TIME - TPLINK ROUTER

You may proceed with the following troubleshooting steps and it shouldn’t take you much longer  than 15 minutes.

1. Please standby a computer/laptop to access to the internet and connection must be via LAN cable (connect the LAN cable to the Black port at D-Link Router and direct to the computer/laptop).    

2. You may open any web browser such as Google Chrome, Internet Explorer, Mozilla Firefox and etc.    

3. On the address bar, please go to tplinkwifi.net and to access to below login page. Type the Username and Password, then click "Login".

The default login of the router is available on the sticker at the back of the router. If you have done a configuration on your router previously, the password may be  different)

For example, below is the login details of the above router:

Username: admin

Password: TIMECE24

4. Once you have successfully login, the router's web-based setup page will appear. Please follow below steps for the configuration.

5. From the top menu, choose Basic and then click Wireless tab on the left menu to access to below screen.

6. Since this is a dual band router, you will have 2 Wireless Network Names  (SSID) i.e. 2.4GHz and  5GHz. You may connect to any of the SSID, preferably with a stronger signal available.

7. You may change the Wireless Network Name (SSID) and the Password to follow your preferences, then click "Save"  for the changes to take  place.

Please reconnect to the new wireless name with the new password once completed.

‍


WHAT WILL HAPPEN TO THE SERVICE IF I DO NOT MAKE PAYMENT ON TIME?

Please be informed that your service will be suspended if there is no payment after 31 days from your bill cycle date. After 62 days of non-payment, your service will be terminated, and an early cancellation fee will be applied if you are still within the 24-month contract.


SLOW INTERNET CONNECTION - ASTRO FIBRE

Slow browsing using LAN cable

Looks like there is something wrong with your service connection.

Please run the Speed Test and attach the picture or screenshot of the speed test in the Feedback Form below, in order for us to provide further assistances.

Click here for Speed Test guideline.

Quick Info

A Speedtest is a service that provides free analysis of Internet access  parameters, such as connection data rate.
 


Slow browsing using Wi-Fi

1. Router Positioning

Most people underestimate the importance of picking a good spot for a Wi-Fi router. Even a small shift in positioning could end up being the difference between day and night.
 

i) High vs. Low

Put the router as high up as possible to extend the broadcasting range of the radio waves. This also helps clear the router of possible interferences.
 

ii) Concrete & Metals

Make sure your router isn't blocked by any other objects, especially devices that are electronic. Also, avoid placing your router in your basement as this area is usually enclosed by a lot of concrete, which can be almost impossible for Wi-Fi signals to penetrate.
 

iii) Distance to Router

The further away from your router you get, the weaker the Wi-Fi signal. Therefore, the best option is to place your router as close to your devices as possible, but this is only practical if you have one main area where you tend to use your devices.
 

Otherwise, you should place your router near the center of your home. After all, Wi-Fi broadcasts in 360 degrees, so it doesn't make sense to put it at one end of the house.



2. Wireless Interference & Noise

You've probably never noticed but there are wireless signals all around you wherever you go and  they're passing through you all the time. From where? Electronic devices, Wi-Fi routers, satellites, cell towers, and more.

Although Wi-Fi is supposed to be on a different frequency than most of these devices, the amount of radio noise can  still cause interference. Some common causes of interference include:

i) Microwaves

ii) Bluetooth Devices

iii) Cordless Phone


 

3. Surrounding Wi-Fi signals

A truth of the modern world is that every household has their own Wi-Fi network, which can cause issues with channel  overlap. This can be somewhat problematic in a townhouse, but is especially problematic in housing complexes and apartments where there can be many routers within close proximity.

Which is why it's important that you pick a good channel in your router settings. Modern routers can choose channels for you automatically, but sometimes it's better to investigate and find the best channel yourself.

 

4. Usage

More likely, however, is that the people on your network such as friends, roommates, or family members are participating in bandwidth-heavy activities like gaming and streaming Ultrabox/ Netflix.

Fortunately, if this is the case, you can prioritize your own network traffic by enabling Quality of Service in your router settings.

If the problem persists, please run a Ping Test, Traceroute Test and attach the picture or screenshot of both test results in the Feedback Form below, in order for us to provide further assistances.

Please make sure to attach the required screenshot(s) in ONE file (i.e. Microsoft Word document, PDF, Image file) before submitting the form.


Quick Info
A Speedtest is a service that provides free analysis of Internet access parameters, such as connection data rate.
A Ping Test shows how long it takes for packets to reach host.
A Traceroute Test traces the route of packets to destination host from our server.


WHAT ARE THE NEW ADJUSTMENTS, AS OF 9 FEBRUARY 2023?

We are thrilled to announce that as part of your subscription, you are able to enjoy exclusive coverage of live matches in HD on Astro channels, On Demand and Astro GO! This means that you'll have access to all the latest games, highlights, and analysis, right at your fingertips.

With this new addition, you'll be able to follow your favourite teams and players closer than ever before, keeping you up-to-date with all the action on and off the field. Whether you're a die-hard fan or a casual spectator, this new content is sure to provide you with endless hours of entertainment.

To ensure that we continue offering the best choice in sports content, our Sports Pack will now be priced at RM104.99/month (for 12 months contract) or RM99.99/month (for 24 months contract) and Premium Pack 1 will now be priced at RM139.99/month (for 12 months contract) or RM129.99/month (for 24 months contract) starting 9 February 2023, and this applies to all new customers. 

Note that there will no changes for existing Sports Pack & Premium 1 customers in 24 or 12 month contract being renewed before 1st June 2023.

We appreciate your continued support and can't wait for you to experience this exciting new addition to your Sports Pack subscription.

Please refer to the table below for the full revised pricing for the following packs:

We hope you continue to enjoy your Astro experience with us.
 


I HAVE DECIDED TO CANCEL MY SUBSCRIPTION; WILL MY ADVANCE PAYMENT BE REFUNDED?

Yes, your advance payment will be fully refunded if you cancel your subscription before the Astro box installation. Please call Astro's Contact Centre at 03-9543 3838 for a refund. The refund process will take approximately 14 days for processing with your issuing bank. However, if you decide to cancel your subscription after the Astro box installation (during your contract period), the prorated early termination fee will apply.


WHAT IS "PAYMENT DUE DATE"?

"Payment Due Date" refers to the payment deadline for your Astro bills each month.


WHAT IS ASTRO FIRST?

The New Astro First serves as the one-stop, ultimate home cinema offering the biggest and latest local and international blockbuster films where you can:-

  • Enjoy value for money viewing for local and international movies from only RM15* per movie or RM17* for UHD movies (*excluding tax).
  • Stream each rented movie for as many times as you like within 48 hours* (*unless stated otherwise) anytime, anywhere via On Demand on your Astro Box or Astro GO.
  • Watch local/regional movies or international movies from Hollywood studios as recent as 2 weeks or 3 months respectively from Malaysia's cinematic release, in addition to exclusive titles only available on Astro First.


HOW LONG DOES PAYMENT VIA CHEQUE TAKE TO BE POSTED?

Payment via cheque will take 3 - 5 working days to be posted. If you require faster payment posting, we recommend you to pay online via Astro Quick Pay.


WHAT IS VIDEO ON DEMAND?

Video On Demand (VOD) is a new way of enjoying your Astro, for free* as part of your subscription. Here's what you can do by watching your show via VOD:

1. Pick and choose your show anytime of the day without needing to wait for your show to air.

2. Catch-up on episodes you've missed or binge-watch all episodes instantly.

3. Pause, rewind, or fast-forward to your favourite parts of the show.

4. Watch full uncut episodes.

5. No weather or other disruptions during your viewing time.

6. Browse our library of recommended shows for you based on your viewing history. Everything you see is free as part of your subscription.

7. To rent additional blockbuster movies on a pay-per-view basis, visit the "Store' section in our VOD library.

Here’s how to access On Demand:

1. Connect your Astro PVR/Ultra Box to Wi-Fi or download the Astro GO app from here.

Click to download Astro GO app for free

2. Press Home on your remote and scroll to On Demand or login with your Astro ID via your Astro GO app.

3. Start streaming on your TV or Astro GO app anytime, anywhere.

* On Demand is FREE for customers with a Wi-Fi connected PVR/Ultra Box and Astro GO app. Entitlement is based on your subscription.

Note: You can also rent additional movies on a pay-per-view basis, all found in the Store.


WHAT HAPPENS TO MY ACTIVE DISNEY+ HOTSTAR SUBSCRIPTION THROUGH ASTRO AFTER 24 APRIL 2024?

All Astro customers with Disney+ Hotstar bundle/Add-on will be moved to the Disney+ Hotstar Premium Plan, with no changes to their current subscription pricing starting 24 April 2024. The new Disney+ Hotstar Premium Plan includes 3 concurrent streams, 10 maximum device logins, maximum video quality up to 4K Ultra HD (compatible devices required), and streaming on phone, tablet, laptop and TV.

 

If you have questions about your Disney+ Hotstar plan, please contact Astro Customer Contact Centre at 03 9543 3838. Alternatively, please WhatsApp Astro at 03 9543 3838 and type DH Help for further assistance. 


NO AUDIO - HD ENABLED BOX

STEP 1
Check the Audio settings on your box and set to Auto.
Refer guide to change Digital Audio Settings.

STEP 2
If issue persist, check if there is any 3rd party device (sound system/hdmi splitter) connected between box and TV.

STEP 3
If using 3rd party devices, bypass/remove 3rd party device and make sure HDMI cable connected directly from box to TV.

STEP 4
If issue persist, connect to Live Agent via WhatsApp for help.


I NEED FURTHER ASSISTANCE WITH MY DISNEY+ HOTSTAR ACCESS; WHO CAN I CONTACT?

For any access related queries on Disney+ Hotstar, please call or WhatsApp "DH Help


I ALREADY HAVE ULTRA BOX. HOW DO I USE ALL THE NEW FEATURES?

Check out our user guide for a quick and easy way to get started!
 

Download our user guide in English

Download our user guide in Malay

Download our user guide in Chinese

Do you need more information? Watch our Astro Ultra How to videos here.


I HAVE A 3-MONTHS PASS ADD-ON FOR DISNEY+ HOTSTAR BUT WANT TO CANCEL THIS PASS EARLY; CAN I GET A REBATE/REFUND?

Rebates/refunds are not provided. Early termination of the 3-months pass add on is subject to an early termination fee prorated to RM54.90 for the remaining months.


HOW MUCH WILL IT COST FOR RELOCATION?

BYOND / PVR / Ultra Box

To dismantle ONLY - FOC
‍
To reinstall ONLY – RM65
‍
To dismantle and reinstall - RM65

‍

Broadband / IPTV

Relocation within 6 months of contract start will be charged a RM500.00 relocation fee, and the contract will be renewed to a new 24-month contract.

Relocation after 6 months of contract start will have their contract renewed to a new 24-month contract.

‍

Note For IPTV Customers: 

1. Upon relocation request, all exiting IPTV customers will be converted to our Astro & Broadband service. Customers can choose to have standard Astro service with satellite dish, or unicast Plug & Play without satellite dish.

2. If customers choose to have satellite dish, an additional RM150.00 will be charged for satellite installation. If customers choose to have unicast Plug & Play service, no satellite dish is required, hence no extra charge will be incurred.

‍

‍

*Please note that additional charges may apply if the reinstallation process requires extra cables/fixings.


CAN I PAY MY ASTRO BILL BY INSTALLMENT PLAN?

Astro does not provide installment plan facilities. You are advised to pay your charges before the due date, as per your monthly bill statement.


WHAT IS ASTRO MULTIROOM?

Astro Multiroom is a 2nd Astro subscription that mirrors all the channels on your primary Astro at a discounted monthly fee. You can now enjoy Astro on different TVs in different rooms.


I HAVE TERMINATED THE MESH WIFI SUBSCRIPTION BUT I'VE FAILED TO RETURN THE DEVICE. IS THERE A PENALTY FEE APPLIES?

Yes, penalty fee of RM200/Mesh WiFi will be imposed if customer fails to return the device(s). The courier company would make two attempts to retrieve the Mesh WiFi unit within a period of 30 days, failing which the penalty would be imposed.

 


DOES MY CURRENT SET-UP BOX (STB) ALLOW ACCESS TO LIGA MALAYSIA?

Liga Malaysia is available for all customers with a HD enabled box including Zapper, DMT5, Ulti Box and Ultra Box.

 


7. I DO NOT REMEMBER MY USERNAME, EMAIL ADDRESS OR MOBILE NUMBER; HOW DO I LOG IN?

Step 1: Visit https://id.astro.com.my/ and click on “Forgot Astro ID?”

 
Step 2: Enter your Account/Smartcard Number. If you do not know where to find it, click on “Where to find your Account/ Smartcard Number”

Note: Only Astro customers whose Astro ID is linked to their subscription can retrieve their Astro ID this way. Otherwise, you would need to create a new account.


BOX NO POWER - ULTRA / ULTI BOX

STEP 1

Check on the adapter's power light.

If the adapter's power light is ON, please refer to Blank Screen troubleshooting steps here.

Otherwise, if the adapter's power light is OFF, switch off the power for your box.

STEP 2

Ensure power cable is connected tightly.

Plug in power cable to different power socket and switch on the plug.

You should no longer be experiencing this problem.

If issue remains, proceed to STEP 3.

STEP 3

Try a different power socket to connect the equipment.

Turn on the power socket and check the adapter's power light.

If there is no light on your power adaptor's, please submit the issue on our Feedback Form with error details and provide your sim card number for assistance.

Please indicate in the form if any lightning strike/thunderstorm/power trip occurred.


HOW DO I MAKE PAYMENT THROUGH STANDING INSTRUCTIONS FROM MY ISSUING BANK?

Please contact your issuing bank for further information. Astro does not directly handle standing instructions. Please utilise our auto-debit facility if you would like hassle-free payments.


IF I TERMINATE ASTRO FIBRE WITHIN/AFTER 24 MONTHS, WILL I NEED TO PAY ADDITIONAL PENALTY FEES FOR THE MESH WIFI DEVICES ON TOP OF THE EXISTING CANCELLATION FEE?

No, there are no penalty fees for the Mesh WiFi devices should you wish to terminate Astro Fibre within/after 24 months. 


MAXIS - HUAWEI ROUTER

1. Please use a LAN ethernet cable and connect your computer/laptop to the back of the Maxis Router.

2. You may open any web browser such as Google Chrome, Internet Explorer, Mozilla Firefox, etc.

3. On the address bar, please go to http://192.168.1.254 and the page below will appear.

    The default login of the router as below. If you have done a configuration on your router and changed your password previously, please use the password you have previously set.

    Username: administrator

    Password: Router S/N (Available on the sticker at the back of the router)

4. Once you have successfully login, the router's web-based setup page will appear.

5. At the top of the page, click Wi-Fi Configuration to configure the Wi-Fi parameters.

6. You may change the Wi-Fi Name and the Password to follow your preferences, then click "Save" for the changes to take place.

Please reconnect to the new wireless name with the new password once completed.


I AM CURRENTLY SUBSCRIBED TO ASTRO FIBRE + A TV PACK AND GIVEN AN ULTI BOX; CAN I UPGRADE TO THE ULTRA BOX?

Yes, you may upgrade to the Ultra Box if you are currently on the Entertainment or Movie Pack. If you are on the 500Mbps or 800Mbps plan, the upgrade will be free. However, a one-time fee of RM100 (excluding Govt. Tax) will apply if you are on the 50Mbps or 100Mbps plan. Please call or WhatsApp our Customer Contact Centre at 03-9543 3838 if you would like to make this upgrade. Please refer to the table below for the complete guide for Ultra Box upgrade:


WHY AM I BEING CHARGED A FEE AS I'M INSTALLING IT ON MY OWN?

The fee is a one-time activation fee that will be charged when you subscribe to the Plug & Play Box.


SERVICE CURRENTLY NOT AVAILABE (SCNA) ERROR ON CERTAIN CHANNELS - ULTRA / ULTI BOX

STEP 1  

Check your current software version on your box.

If the software version updated (Refer to Table 1), proceed to STEP 2.

Table 1

If software version different from Table 1, click here for Software Update guide.        

Once software is updated, tune to the impacted channel.        

If issue persist, proceed to STEP 2.


 

STEP 2    

Run Test Satellite Frequency.    

Click here for the guide.

If Test Pass, proceed to submit report here.

‍

Guide to  submit report:    

At Feedback Type select "I have  missing channel".    

Fill up all the required  information and submit.    

Please indicate if you agreed to recontract for 12 months (technical visit is FOC) or paid visitation  (RM65).    

You will receive appointment  details via SMS within 48 hours.

If Test Fail, proceed to STEP 3.

‍STEP 3    

Proceed to Update Satellite Frequency.    

Click here for the guide.    

Once completed, tune to the impacted channel.            

If issue persist, proceed to submit report here.

‍

Guide to  submit report:    

At Feedback Type select "I have  missing channel".    

Fill up all the required  information and submit.    

Please indicate if you agreed to recontract for 12 months (technical visit is FOC) or paid visitation  (RM65).    

You will receive appointment  details via SMS within 48 hours.


WHAT WILL HAPPEN TO MY DISNEY+ HOTSTAR ACCESS IF MY ASTRO SERVICE IS TERMINATED?

Unfortunately, your Disney+ Hotstar access with Astro will be terminated as well. 


I AM CURRENTLY SUBSCRIBED TO THE MOVIES/PREMIUM 1/PREMIUM 3/PLATINUM PACK; CAN I ADD ON A DISNEY+ HOTSTAR 3-MONTHS PASS?

If you are already subscribed to the Movies/Premium 1/Premium 3/Platinum Pack, you are automatically entitled to access Disney+ Hotstar. Therefore, you will not be able to add on the Disney+ Hotstar 3-months pass. 


HOW LONG DO I HAVE TO COMPLETE MY EKYC VERIFICATION?

Once you have received the eKYC link, you need to complete the verification within 3 days.


DO I NEED TO PAY FOR ANY CHARGES WHEN THE COURIER AGENT COMES TO PICK UP THE ASTRO BOX & SMART CARD/SIM CARD?

No, the courier charges are borne by Astro for the retrieval of the box and Smart Card/SIM Card.

There will be two attempts made to retrieve the box and you are required to be available at the agreed upon time.


DOES THE MULTIROOM (SMART TV) UTILISE ONE (1) OF MY ASTRO GO CONCURRENCY?

Yes, the Multiroom (Smart TV) will utilise one (1) of your Astro GO concurrency.

Customers subscribing to Multiroom (Smart TV) can enjoy access up to 4 concurrency (watch 4 screens at the same time) which is shared across one Smart TV device and 3 mobile/laptop/tablet device(s) as Astro GO+ is complimentary with a Multiroom (Smart TV) subscription.


UNABLE TO BROWSE OR ACCESS CERTAIN WEBSITE - TIME

If you're trying to visit a website and it won't load, but others do, there could be a variety of causes. If the site itself is down, there's not much you can do but wait.

If you can load the site on other computers or devices (make sure you try different means of connecting to the internet), there may be an issue with your computer or network.
you may have to get your hands a little dirty.
 

  1. Try loading the site on a different device.
    • Try loading the website on your phone or on another computer. If the website loads on the other device, the problem lies with your computer.
    • If the website doesn't load on another device, the problem is either with the network or the website itself.
  2. Restart your computer.
    • ​​Oftentimes, a simple reboot will fix the problem you're having. Reboot your computer and test the website again.
  3. Try loading the site in a different browser.
    • There may be some settings configured incorrectly on your browser. Try a different web browser to see if you can load the website.
  4. Temporarily disable your antivirus program.
    • Your antivirus software may be interfering with your ability to load certain websites.
    • Try disabling the software and then loading the site again. Make sure you enable it again once you have identified the problem.
  5. Reset your modem and router.
    • Traffic to or from a certain website may be getting tripped up by your modem or router. Resetting these devices may allow you to access the website again.
  6. Check your computer's date and time settings.
    • If your date or time is set incorrectly, you may not be able to connect to secure (https://) websites.
    • Check your computer or mobile device's clock to make sure that it is  set to the correct time and date.
  7. In the event the problem persists, please provide below details for further escalation:
    • List of websites effected.
    • Run the Speed Test  via LAN (cable) and Wi-Fi connection - Please click here for Speed Test guideline.
    • Run the Traceroute Test - Please click here for Traceroute Test guideline.
    • Run the Ping Test -  Please click here for Ping Test guideline.
    • Once you've gathered all the results, kindly send them all through the Feedback Form below.


Quick Info
A Speedtest is a service that provides free analysis of Internet access  parameters, such as connection data rate.
A Ping Test shows how long it takes for packets to reach host.
A Traceroute Test traces the route of packets to destination host from our  server.


AM I STILL ENTITLED FOR MULTIROOM DISCOUNT IF I WOULD LIKE TO TRANSFER OF EQUIPMENT OWNERSHIP / SPLIT OF EQUIPMENT OF MY ACCOUNT?

Multiroom discount rates will be removed upon splitting the account.


CAN I REGISTER FOR AUTO DEBIT AFTER MY ACCOUNT HAS BEEN ACTIVATED?

Yes, you can sign up for auto-debit after your account has been activated via My Astro.
 
Alternatively, you may also call our Customer Contact Centre at 03-9543 3838 for assistance or to enquire about any current Auto Debit promotions.


WHAT WOULD MY ACCOUNT NUMBER LOOK LIKE?

Your Astro account number is a 10-digit combination 
E.g: 08XXXXXXXX


WHY IS ASTRO INTRODUCING NEW PACKS?

As our customers deserve the best entertainment experience, Astro is refreshing its content and packages to offer more choice, value, flexibility, and better experience in a streaming world as part of the new Astro experience.  

The all-new Astro packs are designed for customers in the streaming and connected world, where they can stream all the shows they love on Ultra Box and Ulti Box. Customers can now enjoy their favourite shows all on Astro, from global streaming services like Netflix, Disney+ Hotstar, HBO GO, iQIYI, TVBAnywhere+ as well as all Astro's flagship shows and the best of live sports in one place, on the big screen. Our new packages offer unbeaten value, a greater variety of content and greater convenience, all made better with our Astro & Broadband for better connectivity.


Tags: 签购与安装 Njoi maxis residensi bistaria blok a 签购与安装 Njoi unifii blok 2 apartment dahlia b 签购与安装 Njoi uniifi parit injin 签购与安装 Njoi faq kampung china chepa 签购与安装 Njoi wifi sekolah kebangsaan seberang pasir mas 签购与安装 Njoi fiber ludo playscape sdn bhd 签购与安装 Njoi njoi sk tepus 签购与安装 Njoi faq luna laing 签购与安装 Njoi broadband hadapan istana negeri 签购与安装 Njoi faq felda iffco sdn bhd fgv 签购与安装 Njoi enjoi kuarters penjawat awam 签购与安装 Njoi anjoy taman triang 签购与安装 Njoi injoy menara duta 2 condominium block a 签购与安装 Njoi unifii kampung natanduan 签购与安装 Njoi faq renewage group sdn bhd 签购与安装 Njoi anjoy pavillion square 签购与安装 Njoi njoy bayshore court house 签购与安装 Njoi enjoi rhb investment bank sdn bhd 签购与安装 Njoi fiber infeneon tecnologies s b 签购与安装 Njoi maxis taman cinmunk fasa 1 签购与安装 Njoi internet warung kubang parit wifiunifi 签购与安装 Njoi unifii putatan business centre 签购与安装 Njoi unifi blok c2 palazio serviced apartment 签购与安装 Njoi wifi pusat latihan giat mara 签购与安装 Njoi anjoi kg paya beril 签购与安装 Njoi maxis pusat komuniti desa air putih 签购与安装 Njoi unufi miri pujut km 4 1 2 签购与安装 Njoi injoy puncak stainless steel machinery sdn bhd 签购与安装 Njoi injoi flat kakitangan hospital bahagian limbang 签购与安装 Njoi unifi management office blok r1 goodyear court 8 签购与安装 Njoi unufi taman penrissen estate 签购与安装 Njoi injoy truck nasional malaysia sdn bhd 签购与安装 Njoi astro kuarters guru sek keb gong tok nasek 签购与安装 Njoi wifi no 1 southkey habib jewels sdn bhd 签购与安装 Njoi anjoi taman wingli 签购与安装 Njoi astro taman bunga kertas 签购与安装 Njoi injoi dozo 签购与安装 Njoi anjoy trinex technology sdn bhd 签购与安装 Njoi wifi nca manufacturing johor sdn bhd 签购与安装 Njoi wifi masjid kampung dew 签购与安装 Njoi uninfi kampung paya rmabai 签购与安装 Njoi anjoy kg sibugal besar 签购与安装 Njoi anjoy kompleks tunku yaacob 签购与安装 Njoi injoi timuran setia steel sdn bhd 签购与安装 Njoi enjoi kampung tanah putih sedili 签购与安装 Njoi anjoy cyber 11 签购与安装 Njoi injoi terminal bas ekspress kamunting jaya 签购与安装 Njoi fibre blok b1 kuarters polis 签购与安装 Njoi unifi sharifudin bin yusoff 签购与安装 Njoi unufi perumahan taman gua musang 签购与安装 Njoi wifi pakp banggol peradong 签购与安装 Njoi enjoy jabatan kebudayaan dan kesenian negeri sabah 签购与安装 Njoi unifi labuk batu 15 签购与安装 Njoi internet klinik desa leban chondong