签购与安装 Njoi | 签购与安装 Njoi。

Njoi

免费终身娱乐。

NJOI HD Box 包含免费的15多个电视频道和10+个广播频道,提供来自本地、国际、儿童、最新新闻和体育频道的各种娱乐!

Njoi

Astro 提供的免费卫星电视服务。终身收看娱乐,新闻,学习和资讯节目等。

 

Njoi

图片仅供参考。

免费观看15多个电视频道和10+个广播频道。


* 需遵守Astro条款和条件。

Njoi
 
❯ ❮
njoi
New Decoder
RM325.00

新的解码器,不包含卫星天线和电缆。您必须已安装 Astro/Njoi 卫星天线和电缆并正常运作。

包括安装。

njoi
New Decoder & Satellite Dish
RM415.00

新的解码器配有卫星天线和电缆。

包括安装。

 
 
 

全国范围内安装

 

签购

Njoi  Astro  UniFi  Maxis 

 

请输入您的全名(根据身份证)

姓名 (根据身份证)

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身份证 / 护照

请输入您的手机号码

手机号码

请输入完整的安装地址

安装地址

请输入您的邮编
邮编
请输入您的城镇
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请输入您的州
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常问问题

在这里找到您要的答案。

 

为什么要在这里申请?

我们提供一站式服务为您申请Astro和Broadband。不必开车,排队和在销售柜台等候。 我们可以帮助您处理您的申请。


在这里申请需付多少费用?

我们不收取额外费用。 无需提供信用卡信息。 费用与您在销售柜台申请的费用相同。


申请程序如何?

首先,您可以在线申请,我们将在工作时间内立即与您联系。 通过WhatsApp/电子邮件/传真发送您的身份证-IC(马来西亚公民)/ 护照(外国人)的复印件给我们。 收到所有资料后,我们将立即处理您的申请。


申请程序有多快?

一旦收到您的完整资料,我们将在工作时间内立即处理您的申请。一旦您的申请获得批准,服务提供商的承包商将与您联系以进行安装预约。


为什么要同时申请 ASTRO 和宽频?

ASTRO 和宽频收费同时在一张账单,享受更大的节省和无忧的账单支付。 在24个月的合约期内,您可以每月以折扣价享受 Astro 和宽频。


有哪些电视配套可供选择?

Astro 提供多种电视配套,包括娱乐、体育、电影和儿童配套。您可以选择符合您观看需求的配套,并在适用情况下添加额外的串流应用服务。


我可以只订阅电视而不订阅宽频吗?

可以,您可以只订阅 Astro 电视配套而无需绑定宽频。不过,将 Astro 电视与光纤宽频绑定可享有更好的每月优惠,并且只需支付一张综合账单,更加方便。


我家需要多少宽频速度?

对于小型家庭以及轻度上网和串流使用者,100Mbps 通常已足够。较大家庭、游戏玩家或重度串流用户则可选择 500Mbps 或 1Gbps 配套,以获得更流畅的多设备使用体验。


是否有合约期限?

大多数 Astro 电视和光纤宽频配套都附带 24 个月合约期。如在合约期满前取消服务,可能会产生提前终止费用。


之后可以升级电视配套或宽频计划吗?

可以,您可在符合资格及覆盖范围的情况下随时升级电视配套或宽频速度。根据升级情况,可能需要重新计算合约期限。


我将如何收到我的账单?

您的每月账单将由 Astro 直接发出。您可通过电子邮件接收账单,或通过 Astro 账户在线查看。绑定配套用户将收到电视与宽频服务的综合账单。


有哪些付款方式?

付款方式包括网上银行、自动扣款、信用卡或 Astro 提供的其他认可付款渠道。我们的团队将在申请过程中为您提供协助。


如果服务中断怎么办?

如果您遇到任何服务中断问题,可联系 Astro 客户服务寻求技术协助。大多数情况下可远程解决,如有需要将安排技术人员上门处理。


我可以将 ASTRO 服务迁移到新地址吗?

可以,迁移服务需视新地址是否在服务覆盖范围内而定。根据您的配套,可能会产生迁移费用及合约调整。


申请时需要信用卡吗?

不需要,提交申请时无需提供信用卡资料。服务获批后,付款安排将由 Astro 直接处理。


我可以在电视配套中添加串流服务吗?

部分 Astro 电视配套可根据当前促销及服务情况添加串流服务等附加项目。可能需支付额外月费。


安装光纤时是否提供 WIFI 路由器?

是的,光纤安装时通常会提供 WiFi 路由器。路由器型号可能会根据所选宽频速度配套而有所不同。


申请前可以查询宽频覆盖范围吗?

可以,我们会在处理您的申请前确认您地址的服务覆盖范围,以确保该地区可安装宽频服务。


申请宽频需要准备哪些文件?

马来西亚公民需提供 MyKad 复印件。外籍人士则需在提交宽频申请时提供护照复印件。


申请后多久可以安装?

申请获批后,服务提供商通常会在 2 至 7 个工作日内联系您安排宽频安装预约。


宽频合约期限是多久?

大多数 Astro 宽频配套附带 24 个月合约期,从安装日期开始计算。如您搬迁,可能需要在新地址重新签订 24 个月合约。


我可以将宽频迁移到新地址吗?

可以,您可在新地址具备服务覆盖的情况下迁移宽频服务。合约期限可能会从新安装日期起重新计算 24 个月。


我可以要求更改安装位置或移动家中设备吗?

可以,您可申请在家中调整宽频设备位置。若属于非标准安装,可能会产生额外费用,并需在评估后直接支付给安装人员。


如果我已有宽频合约,可以转到 ASTRO 宽频吗?

可以,您可转用 Astro 宽频。为避免服务中断,建议在终止现有宽频合约前先开通新的宽频服务。


非标准安装是否需要额外费用?

标准安装在促销期间可能免费,但非标准安装(如设备迁移或复杂布线)可能会产生额外费用,并需直接支付给安装人员。


AM I ELIGIBLE FOR A REFUND?

Refund  can be made when there be a termination of account, over payments and in  cases where payment was wrongly made to another Astro account.


WILL I NO LONGER RECEIVE ANY SMS FROM ASTRO?

Currently, this change affects SMS bills only. Other SMSs such as (but not limited to) bill reminders, payment notifications, promotional SMSs or technical appointment reminders will still be sent to you if applicable.


HOW LONG WILL IT BE BEFORE I AM ABLE TO ENJOY MY NEW SERVICE UPGRADE(S)?

You will be contacted by an Astro representative within two working days to advise you on the next course of action.


BOX BLANK SCREEN - ULTRA / ULTI BOX

STEP 1

Check on your TV input to ensure correct input selected.

If issue remains, switch off the power for your box and make sure that the adapter's power light is off.

STEP 2

Unplug the HDMI cable from your box and plug it back in securely.

STEP 3

Switch on the power for your box and make sure that the adapter's power light is on. Please wait for 5 minutes.

STEP 4

Turn on your box. You should no longer be experiencing this problem.

If issue persist, please submit the issue on our Feedback Form with the error details and provide  sim card number for assistance.


TEST SATELLITE FREQUENCY - ULTRA AND ULTI BOX

STEP 1  

On your remote, press the HOME button.

STEP 2

Navigate to SETTINGS icon and press "OK".

‍

STEP 3  

Navigate to Manage Satellite Frequency and press “OK”.

STEP 4

Choose Test Satellite Frequency and press “OK”.

STEP 5  

Choose "Confirm" to continue Test Satellite Frequency and press “OK”.

‍

STEP 6  

Satellite Frequency Test progress screen will be displayed.

‍

STEP 7  

The test result will be displayed once completed.


I AM AN EXISTING ASTRO CUSTOMER; CAN I SIGN UP FOR THE NEW PACKS WITH ASTRO & BROADBAND?

Yes, existing Astro customers can subscribe to all Astro & Broadband offerings. 24 months contract will be renewed upon signing up for broadband.


WHERE CAN I UPDATE MY CONTACT DETAILS?

For My Astro App Users 
Go to the "Account' tab and scroll to "Personal Info' section. Click "Name & contact info' to view and update your personal contact information.

For Ultra and/or Ulti Users 

  1. Launch the My Astro app on your Home screen and you will land on your My Astro account dashboard. Then, press the yellow button on your Astro remote control to visit your "Account details".
  2. Press the down button to view the "Personal info".
  3. Press the left button and focus on the edit icon for the contact details, press on "OK" to change your contact details.

 


WHAT ARE THE CHARGES IF CUSTOMER WOULD LIKE TO GET THEIR BILL REPRINTED?

For customers who wish to have their physical tax invoices reprinted, there will be a flat fee of RM10.00 levied as part of the process which has been implemented since year 2015.


WHAT IS ASTRO GO?

Astro GO is a free streaming companion app for all Astro customers to enjoy their favourite shows and channels on their smartphones, tablets, and computers - anytime, anywhere in Malaysia. Astro customers with an active Pay-TV subscription can link their accounts to watch corresponding on demand and TV channels available on Astro GO as part of their subscription.


DISABLING BAND STEERING - HUAWEI K562E

Huawei K562e

Disabling band steering means that there will be two frequency bands available for the users - 2.4GHz and 5GHz.
 

Note: Band Steering is called Dual-band Combination in the router web interface.
 

  1. Please connect your computer or laptop to your Astro Fibre router using LAN cable. Your LAN cable must be connected from the yellow port of Astro Fibre router (Any available port).
  2. Once connected, open any web browser such as Google Chrome, Internet Explorer, Mozilla Firefox and etc.
  3. On the address bar, type http://192.168.100.254 and below page will appear.

Login using your username and password if you have changed the router login setting. Otherwise, your default router login is as per below.

Username: user
Password: user

 

4. Once you have successfully logged in, the router's web-based setup page will appear.



5. At the top of the page, click Wi-Fi to configure the WiFi parameters.



6. Click on Dual-band Combination button to disable the Band Steering.



7. Set the Wi-Fi name and Wi-Fi Password for both 2.4GHz and 5GHz bands based on your preference. Then click "Apply" for the changes to take place.



8. Kindly ensure to reconnect your WiFi according your new WiFi name and password.


WHAT INFORMATION IS REQUIRED TO PAY MY ASTRO BILL?

You would need your 10-digit account number and your email address.


HOW DO I DELETE MY ASTRO ID?

Astro ID and / or account deletion is permanent. Upon deletion, it will be unlinked from your TV subscription account and you will be logged out from all the associated Astro apps and / or services connected including the partner apps that you have logged in using the same Astro ID. If you have any queries regarding Astro ID or would like to request for Astro ID account deletion, click on submit your request here, fill in the required details and our Astro representative will get back to you within 3 business days for security verification purposes.

 


RESTORE FACTORY SETTINGS - ULTRA BOX / ULTI BOX

STEP 1    

On your remote, press the Home button and the menu will be displayed on top of your screen.

STEP 2    

Navigate to Settings.

STEP 3    

Navigate to Restore and press "OK".

STEP 4    

Navigate to Restore Factory Settings and press "OK".




STEP 5

Enter your PIN to access this setting. (Default PIN is 0000).

STEP 6    

Navigate to Restore and  press "OK" to  confirm your selection.    

Otherwise, navigate to Cancel, go back to remain the settings.

STEP 7    

Please wait while the box restoring defaults and will reboot once complete.

STEP 8    

Your box will automatically restart and display this screen.

Click here to follow New Installation Settings guide for Satellite

Click here to follow New Installation Settings guide for Plug and Play


CAN I TERMINATE THE ASTRO FIBRE SERVICE?

Yes, you may terminate the service. However, an early cancellation fee will be applied for terminations/cancellations within 24 months. Please refer to the Astro Fibre's cancellation details.


WHY DO I NEED TO RETURN THE ASTRO BOX & SMART CARD/SIM CARD?

Thank you for your interest in returning your Astro Box & Smart card/SIM card. By returning these items, you are playing your part in preserving our environment as we will refurbish the box and return it to circulation or recycle it.

All Astro box and smartcard/SIM cards are also property of Astro and as per our current T&Cs, customers are required to return them upon termination of Astro services.


I WANT TO SUBSCRIBE TO ASTRO FIBRE BUNDLE, IS THERE A DEPOSIT FEE BEFORE INSTALLATION?

A deposit of RM500 is payable for new subscribers (non-Malaysians). The fee will be refunded when service is terminated.

No deposit is required for all existing Astro customers and new subscribers (Malaysians).


DO I HAVE TO BE AN EXISTING ASTRO CUSTOMER TO HAVE AN ASTRO ID?

No. If you are a non-Astro subscriber, you will still be able to create an Astro ID, but access and use of Astro's digital services will be limited. If you are an Astro subscriber, please link your Astro ID to your Astro account number to enjoy exclusive access to all of Astro's digital services.


CAN SOMEONE ELSE MAKE THE ADVANCE PAYMENT ON MY BEHALF?

Yes, a third party is allowed to make the advance payment on your behalf. In the case of refund, the amount will be returned to the owner of the third-party account (source of payment).


HOW TO MAKE A PURCHASE ON ASTRO GO?

Purchase function on Astro GO is only available for Android devices, Huawei devices and on the Astro GO website. For Apple device users, please head to astrogo.astro.com.my to make your purchase.

Purchase instruction:

Head to the Store section

Click on RENT

Enter Your PIN (Default PIN 0000)

Confirm to Purchase

Purchased Success. Enjoy!

You purchased content title will be available under "Rental" in My Library. All purchases on Astro GO will be added to your monthly bill and accessible on both Astro GO and your Astro decoder. Cancellation of purchase is not possible upon confirmation.

*Purchase of content is only available on Android & Huawei devices and on the Astro GO website*


CHANGE TV SETTINGS - ULTRA BOX / ULTI BOX

STEP 1

On your remote, press the HOME button and the home menu will be displayed on top of your screen.

STEP 2

Navigate to Settings.

STEP 3

Navigate to TV Settings and press “OK”.

STEP 4

Navigate to your preferred selection and press “OK”.

STEP 5

Navigate to Save and press "OK" to confirm your selection.


HOW DO I PURCHASE ASTRO FIRST MOVIES/SERIES?

From Channels 480 (Astro First):

  1. ‍Go to channel 480
  2. Search for the Movie title or Series and press “OK” button from Astro remote control;
  3. Choose how to purchase via WhatsApp or SMS.
  4. Enter the Pin Code

Purchase via Whatsapp

  1. ‍Go to channel 480‍
  2. Whatsapp the “movie code” to 03-9543 3838 
  3. Enter your “smart card number” (this is available on the top right corner of your tv screen)‍
  4. Type “1” to confirm
  5. The reply will direct you to the entitlement channel accordingly

Purchase via SMS

  1. ‍Go to channel 480‍
  2. SMS the “movie code” to 32999 ‍
  3. The SMS confirmation reply will direct you to the entitlement channel accordingly

*SMS service is available for Maxis, Celcom, Digi and U Mobile only.

‍

From Beyond PVR On Demand interface:

  1. Press the “Home” button on the Astro remote control
  2. Select “On Demand” and press the “OK” button from the Astro remote control
  3. Scroll to “Store” and search for the Movies/series
  4. Select “Buy” and enter Pin Code. 

‍

From Ultra/Ulti On Demand interface:

  1. ‍Press the “Home” button on the Astro remote control 
  2. Scroll to the Store tab
  3. Scroll to “Astro First: New Releases” or “Astro First: Blockbusters” and search for the Movies
  4. Select “Rent” and enter Pin Code

‍

From Astro Go app (purchases only applicable for Android devices): 

  1. ‍Download the Astro Go app from the Google Play store.
  2. Create an ID and link your account / proceed to log in if you have linked your account
  3. Scroll to “Store” and search for “Astro First: New Releases” or “Astro First: Blockbusters”
  4. Select “Rent” and enter Pin Code

*The default pin code is 0000 if you have not pre-set it.


    CAN I USE ASTRO GO WITHOUT AN ASTRO SUBSCRIPTION?

    No. Astro GO is a FREE entitlement exclusively for customers with an Astro subscription. If you do not have an Astro subscription account, please visit astro.com.my to find out more.

     


    I RENTED AN ASTRO FIRST OR ASTRO BEST TITLE. HOW WILL I BE CHARGED?

    Your purchase will be reflected on your next monthly Astro bill. For example, if you rented a movie for RM 15.00 for 2 days and your next bill statement is in 2 weeks. RM 15.00 will be reflected in your Astro subscription bill in two weeks' time.


    SERVICE CURRENTLY NOT AVAILABE (SCNA) ERROR ON CERTAIN CHANNELS - HD ENABLED BOX

    STEP 1    

    Check your current software version on your box.

    If the software version updated (Refer to Table 1) , proceed to STEP 2.

    If software version different from Table 1, click here for Software Update guide.

    Table 1

    Once software is updated, tune to the impacted channel.        

    If issue persist, proceed to STEP 2.

    ‍

    STEP 2  

    Run Test Satellite Frequency.    

    Click here for the guide.

    ‍

    If dCSS Scan Entrypoint Success, proceed to submit report here.

    Guide to submit report:    

    At Feedback Type select "I have Astro service related question/request" and Sub Category as "Technical Interruption".

    Fill up all the required information and submit.    

    Please indicate if you agreed  to recontract for 12 months (technical visit is FOC) or paid visitation (RM65).    

    You will receive appointment details via SMS within 48 hours.

    If dCSS Scan Entrypoint Fail, proceed to STEP 3.

    ‍

    ‍STEP 3    

    Proceed to Update Satellite Frequency.

    Click here for the guide.
    Once completed, tune to the impacted channel.

    If issue persist, proceed to submit report here.

    ‍

    Guide to submit report:    

    At Feedback Type select "I have Astro service related question/request" and Sub Category as "Technical Interruption".

    Fill up all the required information and submit.    

    Please indicate if you agreed to recontract for 12 months (technical visit is FOC) or paid visitation (RM65).    

    You will receive appointment details via SMS within 48 hours.


    HOW DO I SET UP A MESH WIFI NETWORK?

    To set up a Mesh WiFi network around your house, the Mesh unit will need to be paired with the WiFi router. Steps to pair these two devices are as follows:

    i. Place the Mesh unit close to the WiFi router (within 2 meters) and power it on

    ii. After the Mesh unit starts up, press and hold the WPS buttons of the Mesh unit and the WiFi router for 3 - 5 seconds in turn within 2 minutes

    iii. After the WLAN and Internet indicators of the Mesh turns steady blue, the Mesh is connected to the Internet

    iv. Move the Mesh to the desired place where you need to expand WiFi and power it on. After the Internet indicator turns steady blue, WiFi is expanded successfully.

     


    I AM A CUSTOMER THAT IS CURRENTLY SUBSCRIBED TO THE PREVIOUS ASTRO PACKS (FAMILY PACK, STARTER PACK, VALUE PACK, SUPER PACK LITE, SUPER PACK OR SUPER PACK PLUS). HOW CAN I SUBSCRIBE TO MULTIROOM (SMART TV)?

    Please switch your current subscriptions to our new Astro packs to subscribe to Multiroom (Smart TV). To sign up, WhatsApp “SWITCH” to 03-9543 3838 and an agent will assist you. 

    Find out more of our new packs at https://product.astro.com.my/tv


    WHAT IS ASTRO QUICK PAY?

    Astro Quick Pay is a convenient method to check your Bill Summary, Account Status and pay Astro bills at your convenience with immediate payment posting, right from home. Visit Astro Quick Pay to pay your bill now.


    WILL MULTIPLE VIEWING ON DIFFERENT DEVICES AT THE SAME TIME AFFECT THE QUALITY OF MY VIDEO?

    No, the quality of your video depends on the speed and reliability of your internet.


    CHANGE DIGITAL AUDIO SETTINGS - HD ENABLED BOX

    STEP 1    

    Press "HOME" button on your remote control.

    STEP 2    

    Navigate to Settings and press "OK".

    STEP 3    

    Navigate to Digital Audio and press "OK".

    STEP 4    

    Choose your preferred selection and press “OK”.

    STEP 5    

    Select Yes, continue and press "OK" to confirm on the changes.        

    Otherwise, select No, go back to cancel.


    THIS CHANNEL IS NOT INCLUDED IN YOUR SUBSCRIPTION (TCINIIYS) - HD ENABLED BOX

    Please ensure that you have subscribed to the mentioned channel.
    If you're subscribed to this channel, follow below steps.

    STEP 1
    You need to refresh the signal on your box.
    Refer to Refresh signal of your box guide.

    STEP 2
    If issue persist after 30 minutes, proceed to submit report via WhatsApp or Feedback Form.


    WHAT IS THE ASTRO FIBRE APP?

    The Astro Fibre app is a newly introduced mobile application exclusively for Astro Fibre customers to allow them to schedule when each user can access the internet, share network access to guests in a secure manner, easy device management, amongst many other features for a better WiFi experience. For more information about this app, please visit here.

     


    WHAT SHOULD I HAVE READY BEFORE PERFORMING THE EKYC VERIFICATION?

    Please ensure you:  

    a. Have your original identification card “MyKad” (Front & Back) with you (Malaysian).

    b. Have your original Passport & Visa with you (Non-Malaysian).

    c. Are in a brightly lit environment


    DO I GET A REBATE FOR THE CHANNELS I'M UNABLE TO WATCH WITH THE PLUG & PLAY BOX?

    Currently, there are no rebates provided when you sign-up for the Ultra/Ulti Plug & Play Box.


    WHY DOES ASTRO RECOMMEND THIS FEATURE TO BE DISABLED?

    While this technology has its benefits, different devices at home have different reaction and response to changes in signal strength and quality, and it's almost impossible to predict if they will make good band choices due to the interaction between the devices and the Wifi router. Some smart home devices also recommend that band steering is not used due to various reasons such as needing a constant consistent connection, ability to only connect to a particular band, registration of the respective MAC address, etc..

    Example:

    As single SSID is used, the device may remain on a weak 5GHz network  instead of switching over to stronger 2.4GHz network.


    WHAT IS THE DEFAULT IP ADDRESS THAT I WILL RECEIVE FOR MY ASTRO FIBRE SUBSCRIPTION?

    By default, all Astro Fibre customers will receive a Private IPv4 or IPv6 address. However, customers who would like to subscribe to a fixed IP service can do so by contacting our Customer Service Centre at 03-9543 3838 for Astro Fibre’s Fixed IP service for only RM5/month.


      INSTALLATION SETUP - SATELLITE MODE - ULTRA BOX / ULTI BOX

      STEP 1
      Please wait while your Astro box initializes.



      STEP 2
      Select your preferred language.



      STEP 3
      Navigate to Next and press "OK".



      STEP 4
      Select Auto as the Video Resolution.



      STEP 5
      Navigate to Next and press "OK".



      STEP 6
      Navigate to Confirm and press "OK" to confirm your selection if you are able to read the texts on screen properly.
      Otherwise, navigate to Cancel to revert to the previous settings.



      STEP 7
      Select Satellite as the box operating mode.



      STEP 8
      Navigate to Next and press "OK".



      STEP 9
      Select your preferred connection.
      For connection via Wi-Fi, proceed to STEP 10.
      For connection via LAN Cable, proceed to STEP 16 once you are connected.



      STEP 10
      Please wait while your Astro box searches for available Wi-Fi networks.



      STEP 11
      Navigate to your preferred Wi-Fi network and press "OK".



      STEP 12
      Please enter the password to connect to the Wi-Fi network.



      STEP 13
      Navigate to Done to continue.



      STEP 14
      Please wait while your Astro box connects to the internet.



      STEP 15
      Navigate to Yes to allow your Astro box to connect to this network automatically.
      Otherwise, navigate to No.
      Proceed to STEP 17 for the next step.



      STEP 16
      Navigate to Next and press "OK". 



      STEP 17
      Navigate to Universal.



      STEP 18
      Navigate to Next and press "OK".



      STEP 19
      Select 01 M3B VL - 10732 as the Entry Point.



      STEP 20
      Navigate to Next and press "OK".



      STEP 21
      Please wait until the signal reading is updated.
      Navigate to Finish and press "OK" to complete the settings.


      INTERNET NOT AVAILABLE, ASTRO OK - MAXIS

      Huawei HG8240
      Huawei HG850A
      FIBER HOME
      ALCATEL LUCENT
      HUAWEI
      ZTE

      Option 1

      1. Please turn off all devices (Modem and Router). By restarting your modem, you can isolate the possibility of overloaded processes in the modem, which would  impact its performance.
      2. Ensure the fiber cable from your wall socket and modem is securely connected.
      Modem connection with Fiber Cable
      Modem connection with Copper Cable

      Notes: You might be connected to LAN 1 if backbone is Maxis


      Router connection

      Technicolor Router

      3. Please make sure the LAN cable is connected properly from router (Port 1-4 - Yellow port) to PC/Laptop.

      4. If the issue persists, submit your feedback form and attach your modem light indicator picture/video for further assistance.

       

      Option  2/ Option 3/ Option 5/ Option 6

      1. Please turn off all devices (Modem and Router). By restarting your modem, you can isolate the possibility of overloaded processes in the modem, which would  impact its performance.    

      2. Ensure the fiber cable from your wall socket and modem is securely connected.

      3. Ensure both cables on the Modem (LAN Port 2) and Router (WAN Port - Red port) are properly connected.

      Modem connection with Fiber Cable
      Modem connection with Copper Cable

      Notes: You might be connected to LAN 1  if backbone is Maxis
       

      Router connection

      Technicolor Router

      3. Please make sure the LAN cable is connected properly from router (Port 1-4 - Yellow port) to PC/Laptop.

      4. Please make sure both cables on Router (Any Yellow port) and Astro Decoder (Network Port behind decoder) are properly inserted.

      DMT4 (Hybrid mode)
      DMT5 (Hybrid mode)
      DMT4 (IP mode)
      DMT5 (IP mode)

      5. Switch on modem and router and please wait for 2 minutes to stabilise the devices after reboot.

      6. If the issue persists, submit your feedback form and attach your modem light indicator picture/ video for further assistance.
       

      Option 4

      1. Ensure Modem/Router are connected tightly to the power socket.

      2. Try to use another power socket / power source to eliminate faulty power sockets/power sources which  could cause the issue.

      3. If the issue persists, submit your feedback form for further assistance.


      IS DISNEY+ HOTSTAR AVAILABLE ON ASTRO GO?

      Disney+ Hotstar is available to Astro customers on the Disney+ Hotstar app on Android and iOS devices and website (DisneyPlusHotstar.my) which is accessible on tablets and connected TVs. Unfortunately, Disney+ Hotstar is not available on Astro GO. However, customers can enjoy it on the big screen via the Ultra or Ulti Box. 


      TIME - ZTE ROUTER

      You may proceed with below troubleshooting and it shouldn't take you any longer than 15 minutes.

      1. Please standby computer/laptop to access to the internet and connection must be via LAN (cable) [Connect the LAN (cable) to the yellow port at ZTE Router and direct to computer/laptop].
      2. You may open any web browser such as Google Chrome, Internet Explorer, Mozilla Firefox and etc.
      3. On the address bar, please go to http://192.168.0.1 and below page will appear.
       


      4. Type the Username and Password as below. Then click Login. (These are the defaults, if you have done previous configuration on your router the password may be different)
       

      Username: admin
      Password: admin (or time123)


       



      5. The router's web-based setup page should now appear. Please follow below steps for the configuration.

       
      • On the setup page, click the Network tab then click on the WLAN then choose Basic sub-tab

       

      • Please ensure Wireless RF Mode is Enabled.
       
      • Click the drop-down arrow for Channel, then select your desired channel.
      • Choose between 1 until 11 (Suggested 1,6,11).
      • Click Submit. Router will auto reboot and connection re-establish after few minutes.


      CAN I CHANGE MY DUE DATE OR MAINTAIN MY OLD DUE DATE?

      No, you are not allowed to change your due date or maintain your old due date. Your current due date is as per Astro Policy. Therefore, to ensure that you continue to enjoy uninterrupted services, we advise you to observe this change in due date from Day 30 to Day 25 and proceed with the necessary payment.


      IS THERE AN 8% SERVICE TAX FOR PAPER BILLING?

      No, you will not be charged 8% Service Tax for paper billing option.


      DO I NEED TO PAY FOR ANY CHARGES WHEN THE COURIER AGENT COMES TO PICK UP THE ASTRO BOX & SMART CARD/SIM CARD?

      No, the courier charges are borne by Astro for the retrieval of the box and Smart Card/SIM Card.

      There will be two attempts made to retrieve the box and you are required to be available at the agreed upon time.


      WILL I GET TO ENJOY MORE 4K UHD CHANNELS IN THE FUTURE?

      We are always updating the Multiroom (Smart TV) app to ensure our customers get to enjoy the best entertainment experience. We will keep you posted if you are able to enjoy more 4K UHD channels in the future!


      I REMEMBER HAVING AN ASTRO ID, BUT WHEN I TRIED TO RETRIEVE MY ASTRO ID OR RESET MY PASSWORD, MY ACCOUNT CANNOT BE FOUND; WHAT DO I DO NOW?

      Please visit any of Astro’s digital platform that you would like to log into, such as Astro’s official website (www.astro.com.my). Then, create a new Astro ID using your email address or mobile number by clicking “No Astro ID? Create Now!”. After creating your new Astro ID, please use it to log into our digital platforms moving forward.
       
      If you have an active Astro subscription, you may also link it to your Astro ID. Please click here for the guide.
       


      SERVICE CURRENTLY NOT AVAILABE (SCNA) ERROR ON CERTAIN CHANNELS - ULTRA / ULTI BOX

      STEP 1  

      Check your current software version on your box.

      If the software version updated (Refer to Table 1), proceed to STEP 2.

      Table 1

      If software version different from Table 1, click here for Software Update guide.        

      Once software is updated, tune to the impacted channel.        

      If issue persist, proceed to STEP 2.


       

      STEP 2    

      Run Test Satellite Frequency.    

      Click here for the guide.

      If Test Pass, proceed to submit report here.

      ‍

      Guide to  submit report:    

      At Feedback Type select "I have  missing channel".    

      Fill up all the required  information and submit.    

      Please indicate if you agreed to recontract for 12 months (technical visit is FOC) or paid visitation  (RM65).    

      You will receive appointment  details via SMS within 48 hours.

      If Test Fail, proceed to STEP 3.

      ‍STEP 3    

      Proceed to Update Satellite Frequency.    

      Click here for the guide.    

      Once completed, tune to the impacted channel.            

      If issue persist, proceed to submit report here.

      ‍

      Guide to  submit report:    

      At Feedback Type select "I have  missing channel".    

      Fill up all the required  information and submit.    

      Please indicate if you agreed to recontract for 12 months (technical visit is FOC) or paid visitation  (RM65).    

      You will receive appointment  details via SMS within 48 hours.


      BLANK SCREEN AFTER CHANGE RESOLUTION - ULTRA BOX

      This issue occurs because  your TV does not support the higher resolution.
       

      STEP 1

      Switch off the power for your box and make sure that the adapter's power light is off.
       


      STEP 2

      Switch on the power for your box and make sure that the adapter's power light is on.
       

      STEP 3

      Press the standby button repeatedly after switch on the power.

      The Startup Options screen will appear on your TV.

      STEP 4

      Press "987" to access the Advanced Startup Options menu.

      Then, press "1" to initiate a reset setting.

      STEP 5

      Press "OK" to confirm restore to factory setting.

      STEP 6

      After the factory setting is restored, TV will turn blank.

      Please wait until the box completes initiate setup.

      STEP 7

      Press "1" to initiate Linux download on the software.

      STEP 8

      Once completed, the following screen will appear on your TV.

      Refer to Installation Setup guide here to complete the setup.


      SLOW LOADING OR BUFFERING AT RECORDING, ON DEMAND OR PLAY FROM START

      STEP 1
      Check the internet connectivity by run the Test Connection.
      Refer Run Test Connection.


      STEP 2
      Verify the average speedtest based on the Test Connection result.
      a. Above 10Mbps - Proceed to STEP 5
      b. Less then 10 Mbps - Proceed to STEP 3

      Notes: Minimum 10 Mbps internet speed from box requires in order to get a stable connection.



      STEP 3
      Check the connection to the box either using Ethernet (LAN cable) or Wi-Fi.
      a. If using Ethernet (LAN cable) - Connect to Live Agent for help.
      b. If using Wi-Fi - Proceed to STEP 4



      STEP 4

      Check location of the decoder and router.
      a. If nearby (within 1.5m) - Try connect to box from router using LAN cable.
      b. If far (more than 1.5m) / No LAN cable - Proceed STEP 5



      STEP 5

      Reboot router, modem and decoder.
      If issue persist, please try again after 30mins to 1 hour. Connect to live agent if persist after 30 mins to 1 hour.


      WHERE DO I VIEW MY HD CHANNELS?

      Upon successful subscription, you will be able to view your chosen HD channels within 3 hours by keying in the channel numbers into your remote control. Please note that subscription through Channel 200 will take effect within 24 hours.


      WILL I STILL BE ABLE TO CHOOSE CHINESE FAVOURITES AS MY ASIAN FAVOURITES/ADD-ON AFTER 1ST APRIL 2024?

      No. Starting 1 April 2024, for new customers and current customers looking to switch their Asian Favourites, our Asian Favourites options will be:

      • Viu Premium
      • Indonesian Favourites
      • Indian Favourites

      TVB content will continue to be available via TVB Jade (CH310) and Astro AOD (CH311) as well as On Demand. If you would like to subscribe to the TVBAnywhere+ app, you may still do so by purchasing it directly from TVB.
       


      HOW DO I REGISTER FOR ASTRO AUTO-DEBIT?

      You may register for auto-debit via: -

      ‍

      1.My Astro website.

      ‍

      ‍

      2.MyAstro App.

      ‍

      ‍

      3.Any of our AstroExperience Store.


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