我们提供一站式服务为您申请Astro和Broadband。不必开车，排队和在销售柜台等候。 我们可以帮助您处理您的申请。

我们不收取额外费用。 无需提供信用卡信息。 费用与您在销售柜台申请的费用相同。

首先，您可以在线申请，我们将在工作时间内立即与您联系。 通过WhatsApp/电子邮件/传真发送您的身份证-IC（马来西亚公民）/ 护照（外国人）的复印件给我们。 收到所有资料后，我们将立即处理您的申请。

一旦收到您的完整资料，我们将在工作时间内立即处理您的申请。一旦您的申请获得批准，服务提供商的承包商将与您联系以进行安装预约。

ASTRO 和宽频收费同时在一张账单，享受更大的节省和无忧的账单支付。 在24个月的合约期内，您可以每月以折扣价享受 Astro 和宽频。

Astro 提供多种电视配套，包括娱乐、体育、电影和儿童配套。您可以选择符合您观看需求的配套，并在适用情况下添加额外的串流应用服务。

可以，您可以只订阅 Astro 电视配套而无需绑定宽频。不过，将 Astro 电视与光纤宽频绑定可享有更好的每月优惠，并且只需支付一张综合账单，更加方便。

对于小型家庭以及轻度上网和串流使用者，100Mbps 通常已足够。较大家庭、游戏玩家或重度串流用户则可选择 500Mbps 或 1Gbps 配套，以获得更流畅的多设备使用体验。

大多数 Astro 电视和光纤宽频配套都附带 24 个月合约期。如在合约期满前取消服务，可能会产生提前终止费用。

可以，您可在符合资格及覆盖范围的情况下随时升级电视配套或宽频速度。根据升级情况，可能需要重新计算合约期限。

您的每月账单将由 Astro 直接发出。您可通过电子邮件接收账单，或通过 Astro 账户在线查看。绑定配套用户将收到电视与宽频服务的综合账单。

付款方式包括网上银行、自动扣款、信用卡或 Astro 提供的其他认可付款渠道。我们的团队将在申请过程中为您提供协助。

如果您遇到任何服务中断问题，可联系 Astro 客户服务寻求技术协助。大多数情况下可远程解决，如有需要将安排技术人员上门处理。

可以，迁移服务需视新地址是否在服务覆盖范围内而定。根据您的配套，可能会产生迁移费用及合约调整。

不需要，提交申请时无需提供信用卡资料。服务获批后，付款安排将由 Astro 直接处理。

部分 Astro 电视配套可根据当前促销及服务情况添加串流服务等附加项目。可能需支付额外月费。

是的，光纤安装时通常会提供 WiFi 路由器。路由器型号可能会根据所选宽频速度配套而有所不同。

可以，我们会在处理您的申请前确认您地址的服务覆盖范围，以确保该地区可安装宽频服务。

马来西亚公民需提供 MyKad 复印件。外籍人士则需在提交宽频申请时提供护照复印件。

申请获批后，服务提供商通常会在 2 至 7 个工作日内联系您安排宽频安装预约。

大多数 Astro 宽频配套附带 24 个月合约期，从安装日期开始计算。如您搬迁，可能需要在新地址重新签订 24 个月合约。

可以，您可在新地址具备服务覆盖的情况下迁移宽频服务。合约期限可能会从新安装日期起重新计算 24 个月。

可以，您可申请在家中调整宽频设备位置。若属于非标准安装，可能会产生额外费用，并需在评估后直接支付给安装人员。

可以，您可转用 Astro 宽频。为避免服务中断，建议在终止现有宽频合约前先开通新的宽频服务。

标准安装在促销期间可能免费，但非标准安装（如设备迁移或复杂布线）可能会产生额外费用，并需直接支付给安装人员。

Intermittent internet connection using LAN cable
Looks like there is something wrong with your service connection.Please run a Ping Test, Traceroute Test and attach the picture or screenshot of both test results in the Feedback Form below, in order for us to provide further assistances.

Please make sure to attach the required screenshot(s) in ONE file (i.e. Microsoft Word document, PDF, Image file) before submitting the form.

Quick Info
A Ping Test shows how long it takes for packets to reach host.
A Traceroute Test traces the route of packets to destination host from our server.


Intermittent internet connection using Wi-Fi

1. Router Positioning

Most people underestimate the importance of picking a good spot for a Wi-Fi router. Even a small shift in positioning could end up being the difference between day and night.    

i) High vs. Low

Put the router as high up as possible to extend the broadcasting range  of the radio waves. This also helps clear the router of possible interferences.
 

ii) Concrete & Metals

Make sure your router isn't blocked by any other objects, especially devices that are electronic. Also, avoid placing your router in your basement as this area is usually enclosed by a lot of concrete, which can be almost  impossible for Wi-Fi signals to penetrate.
 

iii) Distance to Router

The further away from your router you get, the weaker the Wi-Fi signal. Therefore, the best option is to place your router as close to your  devices as possible, but this is only practical if you have one main area where you tend to use your devices.

Otherwise, you should place your router near the center of your home. After all, Wi-Fi broadcasts in 360 degrees, so it doesn't make sense to put it at one end of the house.

2. Wireless Interference & Noise

You've probably never noticed but there are wireless signals all around you wherever you go and they're passing  through you all the time. From where? Electronic devices, Wi-Fi routers, satellites, cell towers, and more.

Although Wi-Fi is supposed to be on a different frequency than most of these devices, the amount of radio noise can still cause interference. Some common causes of interference include:

• Microwaves
• Bluetooth Devices
• Cordless Phone

3.  Surrounding Wi-Fi signals

A truth of the modern world is that every household has their own Wi-Fi network, which can cause issues with channel overlap. This can be somewhat problematic in a townhouse, but is especially problematic in housing complexes and apartments where there can be many routers within close proximity.

Which is why it's important that you pick a good channel in your router settings. Modern routers can choose channels for you automatically, but sometimes it's better to investigate and find the best channel yourself.
 

4. Usage

More likely, however, is that the people on your network such as friends, roommates, or family members are participating in bandwidth-heavy activities like gaming and streaming Ultra box/ Netflix.

Fortunately, if this is the case, you can prioritize your own network traffic by enabling Quality of Service in your router settings.

If the problem  persists, please run a Ping Test, Traceroute Test and attach the picture or screenshot of both test results in the Feedback Form below, in order for us to provide further assistances

Please make sure to attach the required screenshot(s) in ONE file (i.e. Microsoft Word document, PDF, Image file)  before submitting the form.

Quick Info
A Speedtest is a service that provides free analysis of Internet access parameters, such as connection data rate.
A Ping Test shows how long it takes for packets to reach host.
A Traceroute Test traces the route of packets to destination host from our server.

Step 1: Visit https://id.astro.com.my/ and click on “Forgot Astro ID?”

Step 2: Enter your Account/Smartcard Number. If you do not know where to find it, click on “Where to find your Account/ Smartcard Number”

Note: Only Astro customers whose Astro ID is linked to their subscription can retrieve their Astro ID this way. Otherwise, you would need to create a new account.

You may call Astro's Contact Centre at 03-9543 3838 or wait for an Astro representative to be in contact with you within 2 working days to assist you with your order.

Only Visa, MasterCard, and American Express Credit Cards and Debit Cards issued by banks in Malaysia are accepted by Astro-owned payment channels. Official Astro payment partners may have different policies - please check with your preferred payment partner for the latest information.

Please ensure that you have subscribed to PVR recording service.

If you're subscribed to PVR recording service, follow below steps.

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Let's  check your hard disk connectivity.

STEP 1

On your remote, press the “HOME” button and the home menu will be displayed at the bottom of your screen.

STEP 2

Navigate to SETTINGS and press “OK”.

STEP 3

Navigate to STB DIAGNOSTICS and press “OK”.

STEP 4

From the General tab, take a look at the HDD Status.

If status is "Connected", press red button to reboot you decoder.

Wait until the box is on, then try to record any program.

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If issue persist, please submit the issue on our Feedback Form and attach a picture of your General tab of the STB Diagnostics for assistance.

If status is "Disconnected", please submit your Feedback Form and attach a picture of your General tab of the STB Diagnostics for assistance.

Please refer to these FAQs for more information.

You will be able to check your balance, switch to e-billing, request for payment barcode and request for reconnect at standard telco rate.

Yes, the Multiroom (Smart TV) will utilise one (1) of your Astro GO concurrency.

Customers subscribing to Multiroom (Smart TV) can enjoy access up to 4 concurrency (watch 4 screens at the same time) which is shared across one Smart TV device and 3 mobile/laptop/tablet device(s) as Astro GO+ is complimentary with a Multiroom (Smart TV) subscription.

My Astro app and web is currently available in English and Bahasa Malaysia only.

Not all shows/channels will be available on the Plug & Play Box as this depends on contractual rights with specific guidelines on the entitlement of these shows/channels and what you have as a part of your subscription.

• Customers subscribing to Plug & Play Box with or without Astro Broadband will not have access to 1 (one) Channel - NHK World

Please be assured that we are continuously working hard to make more content available on the Plug & Play Box.

If you prefer to have all these channels, we recommend that you choose the Satellite dish option for the Ultra or Ulti Box.

Unavailable channels are as below:

No, your rewards cannot be transferred to another person or exchanged for cash.

If you have a random Astro power cable, remote control or old box lying around at home, you are required to discard them only at registered collection centres for proper handling and management of e-waste in an environmentally sound manner. Click here to find a registered collection centre near you.

For all recycling-related questions, please click here.

Astro Fibre is Astro’s own internet service that enables you to enjoy Astro content while staying connected with high-speed fibre broadband. Customers can enjoy substantial savings by choosing your desired broadband speed  to accompany your Astro TV packages. Customers can choose from two types of Astro Fibre offering:

1. Astro Fibre Bundle offers the best value proposition of 50Mbps to 800Mbps high-speed broadband bundled with Astro TV content packages including access to leading streaming services, creating a one-stop entertainment solution for its customers.
2. Astro Fibre is a standalone high-speed broadband service of 100Mbps to 800Mbps offering a powerful WiFi system leveraging the latest WiFi 6 router and a flexible mesh proposition.

The Liga Malaysia will be available for all Astro customers starting 3 May 2024 as part of your Astro subscription at no additional cost until further notice.
 

STEP 1    

Press "HOME" button on your remote control.

STEP 2    

Navigate to Settings and press "OK".

STEP 3    

Navigate to Installation Settings and press "OK".

STEP 4    

Enter your PIN to access this setting. (Default PIN is 0000).

STEP 5    

Navigate to Restore Factory Settings and press "OK".

STEP 6    

Navigate to Yes, continue and  press "OK" to  confirm your selection.    

Otherwise, navigate to No, go back to maintain the settings.

STEP 7    

Please reboot your box.

STEP 8    

New Installation Settings screen will appear.    

Click here to follow New Installation Settings guide.

We are thrilled to announce that as part of your subscription, you are able to enjoy exclusive coverage of live matches in HD on Astro channels, On Demand and Astro GO! This means that you'll have access to all the latest games, highlights, and analysis, right at your fingertips.

With this new addition, you'll be able to follow your favourite teams and players closer than ever before, keeping you up-to-date with all the action on and off the field. Whether you're a die-hard fan or a casual spectator, this new content is sure to provide you with endless hours of entertainment.

To ensure that we continue offering the best choice in sports content, our Sports Pack will now be priced at RM104.99/month (for 12 months contract) or RM99.99/month (for 24 months contract) and Premium Pack 1 will now be priced at RM139.99/month (for 12 months contract) or RM129.99/month (for 24 months contract) starting 9 February 2023, and this applies to all new customers. 

Note that there will no changes for existing Sports Pack & Premium 1 customers in 24 or 12 month contract being renewed before 1st June 2023.

We appreciate your continued support and can't wait for you to experience this exciting new addition to your Sports Pack subscription.

Please refer to the table below for the full revised pricing for the following packs:

We hope you continue to enjoy your Astro experience with us.
 

The warranty period will be 24 months.

The matches will be available on the channels Astro Arena Bola (CH803) and Astro Arena Bola 2 (CH804), On Demand and Astro GO.

 

Please refer to "Upon downloading the app, what do I do next?" question on this FAQ here or call us at 03-9543 3838 for any further queries.

You may check your bills and outstanding via:

• Channel 200 from your Astro Box.
• Astro Self Self-Serve Portal or MyAstro App via this link.
• WhatsApp "Payment" to 03 9543 3838 and follow the steps provided.

Tap on the "Account' screen on the navigation bar and scroll to the "Subscription' section. Tap on "TV Pack' to view your pack, box, multiroom, and Astro GO information.

Yes, starting 9 November 2021, these new packs will be Astro's default offering.

You will be able to view your new package(s) within 24 hours of subscribing. Please note that if you are an Astro customer subscribing to HD channels, you will have to connect an HDMI cable to your TV before you will be able to enjoy the channels.

STEP 1    

On your remote, press the HOME button and the home menu will be displayed on top of your screen.

STEP 2    

Navigate to Settings.

STEP 3    

Navigate to STB Diagnostics and press "OK".

STEP 4    

Select General Diagnostics and press "OK".

STEP 5  

Details information of General Diagnostics screen will be displayed.

STEP 6    

Press down arrow on your remote to get more information.

You may report the incident on WhatsApp at 03-9543 3838 by typing PNP and our access our user guide or request for further help from our dedicated agents. Please have your Airway Bill tracking numbers ready for validation. If a replacement box/Astro SIM card is deemed necessary, a new Box and a new Astro SIM card will be couriered to your service address.

The Kids Friendly Profile is an enhancement to the Kids User Profile feature with the following major improvements:

Kid-Friendly Channels, On Demand content & TV Guide: Only Kid-friendly channels and On-Demand content can be viewed in the Kids Profile. Other channels and content are not viewable. The same applies to the Kids TV Guide.
1. PIN control for the Kids Profile:  When switching from a Kids Profile to an adult profile (i.e.: Father or Mother), a PIN entry will be required.
2. Limited Kids Profile Content Search: Only Kids age-appropriate content can be searched and displayed within the Kids Profile.
3. Kids Profile Based Recordings: Kids Profiles will have their own personalised age-appropriate recordings without any overlap with other user profiles. This feature will be available from 17th August onwards.

These enhancements are available across the Astro GO app, Ultra/Ulti Box, and Multiroom Box/Smart TV app.

Click here to find out more on this new feature and how to use it!

The PVR comes with a 12 months warranty from the date of activation.

1. Unifi netis brand

The following shows an Interface based on Unifi router

1. Launch Web Browser and enter the default's gateway's IP address (192.168.1.1) in the address bar.

1. Enter Username and Password.
   1. Username = tmadmin
   2. Password = Adm@xxxx (xxxx refers to last four digits of MAC address)

1. Choose WLAN -> wlan0 (2.4GHz) Basic Setting. Note down on SSID.

1. Choose WLAN -> wlan1 (5GHz). Compare SSID with previous SSID.

1. If SSID for wlan0 (2.4GHz) and wlan1 (5GHz) are the same. Change wlan1 (5GHz) SSID by adding number 5(i.e. ifuni_5G) to differentiate from 2.4 GHz. Click Apply Changes.

Note: Connection to Wi-Fi may be temporarily loss while the changes is updated.

 

STEP 1
Check the Audio settings on your box and set to Auto.
Refer guide to change Digital Audio Settings.

STEP 2
If issue persist, check if there is any 3rd party device (sound system/hdmi splitter) connected between box and TV.

STEP 3
If using 3rd party devices, bypass/remove 3rd party device and make sure HDMI cable connected directly from box to TV.

STEP 4
If issue persist, connect to Live Agent via WhatsApp for help.

When Band Steering is disabled, you will see two separate WiFi SSID based on its frequency bands. Example:

i.SSID: SSID2G, Password: 1234567

ii.SSID: SSID5G, Password: 4567890

*WiFi SSID (Service Set Identifier) is the name of your wireless network, also known as Network ID. It is viewable to anyone with a wireless device within reachable distance of your network.

You need to identify your modem type by looking at the modem light indicator before proceeding with troubleshooting.

The type of modem is indicated as per below:

MODEM INDICATOR 1



MODEM INDICATOR 2




MODEM INDICATOR 3



BTS 1

1. Please power off your modem and router. (This is to refresh your modem and router performance)
2. Make sure the fibre cable from your wall socket to modem is securely connected.

3. Please ensure the LAN cable is securely connected from router to your devices (Astro Box/Laptop etc.)

Modem connection

   

Router connection



4. Now, power on modem and router, wait for 2 minutes to stabilise the devices after reboot. Your internet services should be restored.

5. If issue persists, please connect to our agent and attach your modem light indicator picture for further assistance.



BTS 2

1. Please power off your modem and router. 
    (This is to refresh your modem and router performance)

2. Make sure the fibre cable from your wall socket to modem is securely connected.



3. Please ensure both LAN cables on the Modem (LAN Port 2) and Router (Port 1) are properly connected.


Modem connection


   
Router connection


4. Power on your modem and router, wait for 2 minutes to stabilise the devices after reboot. Your internet services should be restored.

5. If issue persists, please connect to our agent and attach your modem light indicator picture for further assistance.



BTS 3

1. Please ensure your modem and router power plugs are securely connected to the power socket.



2. Alternatively, try to connect the power plug to a different power socket or power source. This step is to eliminate the possibility of faulty power socket which could cause the issue.

3. If issue persists, please connect to our agent for further assistance.

STEP 1

‍

Try to change channels on your Astro  remote.

INDICATOR: LED blinking 3 times / NO LED blink

SOLUTION: Replace new battery

Proceed to Step 2.

‍

INDICATOR: LED blinking 1 time

Confirm it's not your Astro remote faulty, let's proceed to Step 3.

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STEP 2

If issue remain after the battery replacement, this might be due to a faulty Astro remote.

Try changing the channel manually directly from the box front panel (If any).

If it's working, you might need to  replace your Astro remote.

You may walk-in to our nearest Customer Service Center for the replacement.

STEP 3

You need to refresh the box setting by initiate manually from box front panel.    

Refer to Refresh Box setting Guide steps here.

For any access related queries on Disney+ Hotstar, please call or WhatsApp "DH Help

Astro sends regular payment reminders to customers via SMS until their current charges have been paid. However, we encourage customers to pay their bill as soon as possible to avoid disconnection of Astro service. Please reach out to us here if you require more information about payment reminders or to change your contact details.

STEP 1    

Press "HOME" button on your remote control.

STEP 2    

Navigate to Settings and press "OK".

STEP 3    

Navigate to Digital Audio and press "OK".

STEP 4    

Choose your preferred selection and press “OK”.

STEP 5    

Select Yes, continue and press "OK" to confirm on the changes.        

Otherwise, select No, go back to cancel.

The charge for your Disney+ Hotstar subscription is reflected in your Astro subscription, and not on the Disney+ Hotstar app/website. For details on your subscription, please call our Customer Contact Centre or WhatsApp us "DH Help