Yes, you can watch content on up to 4 different devices simultaneously using the same account. You can have 4 logged-in devices and 4 profiles, allowing for 4 concurrent streams.

STEP 1

On your remote, press the HOME button and the home menu will be displayed on top of your screen.

STEP 2

Navigate to Settings.

STEP 3

Navigate to Network Settings and press "OK".

STEP 4

Select Network Diagnostics and press "OK".

STEP 5

Details information of Network Diagnostics screen will be displayed.

You should have received an email or SMS with your activation details, please click on the link provided to be redirected to the Netflix website to activate your account.

Alternatively, you can also activate Netflix on your Ultra/Ulti Box. Please surf to CH 741 on your Ultra/Ulti Box (or click the Netflix button on your Astro remote) and follow the instructions on the screen.

Yes, customers may need to provide additional documents such as bank-in slips or payment receipts. For refund requests due to wrong payment, it is mandatory to provide proof of payment or a bank statement that shows the transaction and bank account details

If you are currently receiving a paper bill, your billing delivery method will automatically switch to e-bill once your e-invoice request is accepted. This also means you'll be saving RM10 on paper bill fees. Please ensure that your email address is accurate.

Click here

if you wish to update your contact details.

If Netflix is included as part of your Astro pack, you will find it in My Astro app

where you will be able to manage all the streaming apps you are entitled to.

Netflix will also be included in your Astro bill under “Monthly Charges”

If you have added Netflix to your bill (Netflix Add-on), the Netflix subscription charge will appear in your Astro bill under “One-time charges” as Netflix App Subscription or Netflix Premium and will be charged monthly. You should refer to Netflix account Management for any changes to your Netflix subscription or should you wish to change to other billing methods.

STEP 1

On your remote, press the HOME button and the home menu will be displayed on top of your screen.

STEP 2

Navigate to Settings.

STEP 3

Navigate to Satellite Settings and press "OK".

STEP 4

Select Diagnostics and press "OK".

STEP 5

Select Diagnostics and press "OK". Signal reading will be displayed. Navigate to "Done" and press "OK" to complete the diagnostics.

Astro wants to give our members the convenience of having all their favourite series, exciting originals, vernacular signatures, live sports and local blockbuster movies in one place. Astro customers will be able to enjoy greater convenience by having Netflix bundled with their Astro subscription, consolidating the subscriptions, and providing easy access for payment in a single bill, at the best value.

STEP 1: Confirm TV Input Source
Use your TV remote to select the correct input:

HDMI for HDMI cable users.
AV/Video for RCA cable users.

Cycle through inputs (HDMI1, HDMI2, AV1, etc.) until the Astro box screen appears.

STEP 2: Check Cable Connections

HDMI Users:
Ensure HDMI cable is firmly connected to both the Astro box and TV. Try a different HDMI port or cable if needed.

RCA Users:
Match red (audio right), white (audio left), and yellow (video) cables to the correct ports. Ensure cables are not loose or damaged.

STEP 3: Power Cycle the Astro Box

Turn off the Astro box.
Unplug the power cable from the wall socket.
Wait 10 seconds, plug it back in, and turn it on.

STEP 4: Test with Alternative Port or Cable

Try a different HDMI or AV port on your TV. Use a different HDMI or RCA cable to rule out faults.

STEP 5: Contact Astro Support

If no improvement seen, please submit the issue in our Feedback Form and attach a picture of your smart card number for assistance or WhatsApp us at 03-95433838.

Yes, watching on the Astro Smart TV app will utilise one (1) of your Astro Go concurrency.

Yes. All TVBAnywhere+ add-on plans; VOD Zone, Channel Zone, and Premium allow streaming on up to 2 devices concurrently. This means you can enjoy your favorite content on two devices at the same time.

You can subscribe to Multiroom (Smart TV) through any of the following channels:

a) Online via the Multiroom page
b) WhatsApp “Smart TV” or call 03-9543 3838
c) Astro Stores

1. Please use a LAN ethernet cable and connect your computer/laptop to the back of the Maxis Router.

2. You may open any web browser such as Google Chrome, Internet Explorer, Mozilla Firefox, etc.

3. On the address bar, please go to http://192.168.1.254 and the page below will appear.

The default login of the router as below. If you have done a configuration on your router and changed your password previously, please use the password you have previously set.

Username: administrator

Password: Router S/N (Available on the sticker at the back of the router)

4. Once you have successfully login, the router's web-based setup page will appear.

5. At the top of the page, click Wi-Fi Configuration to configure the Wi-Fi parameters.

6. You may change the Wi-Fi Name and the Password to follow your preferences, then click "Save" for the changes to take place.

Please reconnect to the new wireless name with the new password once completed.

Astro & Broadband offers Astro content with Astro Fibre, Maxis Fibre Broadband and Allo City Broadband for customers to enjoy the best entertainment through Astro while staying connected with high-speed internet.

With the current Astro & Broadband plans, customers will enjoy substantial savings bychoosing their desired broadband speed from 30Mbps - 800Mbps to accompany their Astro packages.

Unfortunately, you can't watch on My Astro. However, Astro customers can watch their favourite shows anytime, anywhere using the Astro GO app which is included in their subscription.

You can still download the My Astro app to browse our latest content, rent movies, receive reminder for new shows, and claim exclusive rewards that is related to our content.

📺 Not sure what to watch?

📱 Download the My Astro app to:
- Discover trending shows & movies
- Search by category or title
- Get notified on new shows

You may refer to our TV Guide for the latest schedule.

ZEE5 offers a wide range of exclusive content that is available only for ZEE5 premium members, which includes ZEE5 Originals, world-renowned Hollywood flicks, blockbuster Hindi cinemas, superhit regional movies across 18 different languages, American TV shows, documentaries, dubbed movies in regional languages and so much more. With a premium membership, you can enjoy all these exciting content with a seamless ad-free experience.

Absolutely not. Astro wants to give our members the convenience of having all their favourite series, exciting originals, vernacular signatures, live sports and local blockbuster movies all in one place.

STEP 1
Please wait while your Astro box initializes.

STEP 2
Select your preferred language.

STEP 3
Navigate to Next and press "OK".

STEP 4
Select Auto as the Video Resolution.

STEP 5
Navigate to Next and press "OK".

STEP 6
Navigate to Confirm and press "OK" to confirm your selection if you are able to read the texts on screen properly.
Otherwise, navigate to Cancel to revert to the previous settings.

STEP 7
Select Satellite as the box operating mode.

STEP 8
Navigate to Next and press "OK".

STEP 9
Select your preferred connection.
For connection via Wi-Fi, proceed to STEP 10.
For connection via LAN Cable, proceed to STEP 16 once you are connected.

STEP 10
Please wait while your Astro box searches for available Wi-Fi networks.

STEP 11
Navigate to your preferred Wi-Fi network and press "OK".

STEP 12
Please enter the password to connect to the Wi-Fi network.

STEP 13
Navigate to Done to continue.

STEP 14
Please wait while your Astro box connects to the internet.

STEP 15
Navigate to Yes to allow your Astro box to connect to this network automatically.
Otherwise, navigate to No.
Proceed to STEP 17 for the next step.

STEP 16
Navigate to Next and press "OK".

STEP 17
Navigate to Universal.

STEP 18
Navigate to Next and press "OK".

STEP 19
Select 01 M3B VL - 10732 as the Entry Point.

STEP 20
Navigate to Next and press "OK".

STEP 21
Please wait until the signal reading is updated.
Navigate to Finish and press "OK" to complete the settings.

Certain content is limited to selected countries due to copyright restrictions. Hence, you may not be able to view certain movies in your country.

STEP 1

Choose your language preferences for both Menu Language and Info Language. Then, press "OK".

STEP 2

Select you box operating mode and press "OK".

STEP 3

Select the resolution supports by your TV and press "OK".

STEP 4

Press "OK" to proceed to the next screen.

STEP 5

Please select the LNB type and press "OK".

STEP 6

Select this as the Entry Point and press "OK" to confirm your selection.

STEP 7

Signal reading results for Tuner 1 and Tuner 2 screen will be displayed. Then, press "OK" to proceed to next screen.

STEP 8

Select Yes, continue and press "OK" to connect to Wi-Fi network.

STEP 9

Please wait while the box scanning for the available Wi-Fi network.

STEP 10

Select your Wi-Fi network and navigate to "Connect".

STEP 11

Please enter the password to connect to your network and press "OK".

STEP 12

You are successfully connected when this screen appears.

Please contact your issuing bank for further information. Astro does not directly handle standing instructions. Please utilise our auto-debit facility if you would like hassle-free payments.

To subscribe to the Netflix 24-month ala-carte plan, you'll need to upgrade your current Astro subscription to an Astro One Pack. Once upgraded, the Netflix 24- month ala-carte plan will be available for both the Astro One Entertainment and Sport Pack.

Yes. You can explore the My Astro app even if you’re not logged in. Click at “Continue as guest” to check out the app features before singing up or logging in.

However, if you're an Astro customer we recommend you sign up/login with your Astro ID for the best experience. Here's how to link your Astro account to your Astro ID.

Download My Astro app or visit the My Astro website.

Astro will send updates on your ticket status via WhatsApp. If you don’t receive any updates, you can call us at 03‑9543 3838 and we’ll help you track your ticket.

Yes, please visit Astro's Self Service Portal via

myastro.astro.com.my

to update your email address or mobile number.

Auto-debit payment will be debited from your account 5-7 working days after your billing cycle date.
If your auto-debit payment is unsuccessful, you will receive an SMS alert.

To check your Astro subscription plan or Astro package details using My Astro, you can:

1. Open/Download the My Astro app or visit My Astro web
2. Login with your Astro ID
3. Go to Account
4. Select Subscription or TV Pack
5. You will see all your subscribed packs, the add-ons, and contract details

🔄 Want to manage your Astro subscription easily?

📱 Download the My Astro app to:
- Manage your pack subscriptions
- Get add-ons in just minutes
- Get details about your contract

Yes. There is a possibility more courier partners will be added in the future. We will keep you informed of any new information.

Here's how you can purchase Astro First movies on My Astro:

1. Open/Download the My Astro app or visit My Astro web
2. Login with your Astro ID
3. Go to Astro Store
4. Select the Astro First title
5. Tap on 'Rent'
6. Confirm the rental
7. You will see a rental success message on which channel you can watch the movie and when it will expire

🎁 Want to buy Astro First movies faster & track your rentals?

📱 Download the My Astro app to:
- Browse Astro First titles
- Rent in 1 tap
- Get reminders when new movies launch

When Band Steering is enabled, only one SSID network name with one password is available. Example:

i. SSID: SSID, Password: 12345678

Astro Multiroom is a 2nd Astro subscription that mirrors all the channels on your primary Astro at a discounted monthly fee. You can now enjoy Astro on different TVs in different rooms.

You may download My Astro App or visit My Astro web to manage your account and information. You also change your contact details via your TV by using the remote. Follow the steps below:


A. My Astro App

Step 1: Log in with your Astro ID
Step 2: Go to the Account tab and select Profile
Step 3: Under Mobile Number, tap the edit icon
Step 4: Select your verification method. The OTP will be sent to your registered mobile number or email address.
Step 5: Enter the new mobile number and tap Next
Step 6: Enter the OTP sent to the new number and tap Verify
Step 7: A successful notification will be displayed

B. My Astro Web

Step 1: Log in with your Astro ID
Step 2: Go to the Personal Info button
Step 3: Step 3: Under Mobile Number, tap the edit icon
Step 4: Select your verification method. The OTP will be sent to your registered mobile number or email address.
Step 5: Enter the new mobile number and tap Next
Step 6: Enter the OTP sent to the new number and tap Verify
Step 7: A successful notification will be displayed

C. For Ultra and/or Ulti Users

1. Launch the My Astro app on your Home screen and you will land on your My Astro account dashboard. Then, press the yellow button on your Astro remote control to visit your "Account details".
2. Press the down button to view the "Personal info".
3. Press the left button and focus on the edit icon for the contact details, press on "OK" to change your contact details.

Most Astro customers are eligible to use the app, web, Ultra and Ulti boxes. You will only need to login with your Astro ID. Do note that your Astro ID must be linked to your Astro account to use the service. Click "Create now!' on the login page and you will be guided to create an Astro ID if you do not have one.

Download My Astro app or visit the My Astro website.

If you see the ‘Subscribe to Prime Video’ page, it means you have not activated your access through Astro. Please press the Back button on your remote and follow the steps provided here:
https://support.astro.com.my/question/i-have-an-amazon-account-but-are-not-subscribed-to-prime-video-am-i-eligible-for-the-2-month-access

For more information on the product including offers and setup, visitproduct.astro.com.my/multiroom.

For Platinum Pack and Multiroom Smart TV customers, Astro GO+ is included in your subscription at no extra charge. For customers on other packages, you will be able to add-on Astro GO+ to your subscription for RM 5.99/month.

Yes, however, we do advise keeping your subscription while your Smart TV is being fixed to avoid having to download the app again.

STEP 1: Try Changing the Channel

Remote LED Indicator Guide:

LED blinks 3 times or doesn't blink at all:
Replace the remote batteries and try again

LED blinks once:
Remote is working fine. Proceed to the next step.

STEP 2: Test Manual Channel Change

Try changing the channel manually directly from the box front panel (If any).
If it's working, you might need to replace your Astro remote, this might be due to a faulty Astro remote.
You can visit the nearest Astro Service Center to replace your remote.

STEP 3: Refresh Box Settings

Manually reload the decoder settings using the front panel of the decoder.
Refer to Refresh Box setting Guide steps here.

If issue persist, please submit the issue on our Feedback Form with the error details and provide sim card number for assistance.

Starting 7 October 2026, Disney+ will transition to a new Disney+ app experience. Astro customers can continue enjoying Disney+ via Astro with no changes to their Disney+ subscription or monthly fee.

Customers who stream via Astro Ultra or Ulti Box will have the new app made available automatically, while customers who stream on personal devices will simply need to download the new Disney+ app to continue watching Disney+.

Existing customers can sign in using the same email address or mobile number associated with their existing Disney+ account.

For further information and support relating to the Disney+ app experience or app-related features, please visit the Disney+ Help Centre.

Step 1: Launch Prime Video from application rail (under HOME page)

Step 2: Once redirected to the Prime Video app, Click the “Sign-in” button to proceed.

Step 3: Pair your Ultra Box/Ulti Box by scanning the QR Code.

Step 4: Sign-in using Prime Video account. If you have forgot your Prime Video username, sign in using Astro registered email or you can recover your Prime Video subscription here.

Step 5: After sign-in, choose your profile to proceed.

Step 6: Enjoy watching the content!

Astro Quick Pay is a convenient method to check your Bill Summary, Account Status and pay Astro bills at your convenience with immediate payment posting, right from home.

However, you can only pay your latest bill via Astro Quick Pay.

If you want to view all your payment history, download bill statements, and pay easily all in one place, you can download the My Astro app.

STEP 1

Switch off the power for your box and make sure that the adapter's power light is off.

STEP 2

Locate the SIM card at the left side and gently pull it out.

STEP 3

Wipe the SIM card's gold chip clean using a dry soft cloth.

STEP 4

Make sure the gold chip is facing down and reinsert it all the way in.

STEP 5

Switch on the power for your box and make sure that the adapter's power light is on.

Please wait for 5 minutes.

STEP 6

Turn on your Ultra Box. You should no longer be experiencing this problem.

If issue persist, please submit the issue on our Feedback Form with the error details and provide sim card number for assistance.

Your Astro Rewards tier is based on how long you've continuously been an Active Astro Pay TV customer:

• Magenta: 0 - 2 years
• Silver: >2 - 9 years
• Gold: >9 - 15 years
• Diamond: >15+ years

The rewards you will receive depends on which tier you're in. Rewards are cumulative: If you're in Diamond tier, you will be able to enjoy all the benefits from Magenta, Silver, and Gold tiers.

You can check the tier you are entitled to via the My Astro app. Here's how:

1. Download the My Astro app
2. Login using your Astro ID
3. Go to Rewards
4. You can see your tier at the top of the page. Tap on it to see more info

If you cancel your Astro Pay TV services but resubscribe at a later date, your duration (year) with us will reset to zero and restart according to your new activation date. Your Astro Rewards tier will reset to Magenta.

There are few ways to get for your refund.
Click here for details:

You can proceed with below troubleshooting if the weather is good. Ortherwise, you may try again later.

STEP 1
On your remote, press the “HOME” button and the home menu will be displayed at the bottom of your screen.

STEP 2
Navigate to SETTINGS and press “OK”.

STEP 3
Navigate to STB DIAGNOSTICS and press “OK”.

STEP 4
Refer to the signal strength % shown on the top left of your screen.
If it is 65% or higher, please go to WhatsApp to receive further help.
If it is below 65%, please go to STEP 5.

STEP 5
Switch off the power for your box and make sure that the adapter’s power light is off.

STEP 6
Unscrew the satellite cable from the box and pull it out.

STEP 7
Plug the satellite cable back into the box and screw it back securely.

STEP 8
Switch on the power for your box and make sure that the adapter’s power light is on.
Please wait for 5 minutes.

STEP 9
Turn on your box. You should no longer be experiencing this issue.
If issue persist, please attach a picture of your General tab of the STB Diagnostics for assistance.

Centralized Dish
If issue persist under a centralised satellite dish, please refer to your respective Building Management before contacting our agents.

The contract period for TV packs will be 24-months upon sign up. In addition to the TV packs, if you would like to also sign-up for Broadband, the contract commitment will be 24 months too.

Thank you for your interest in returning your Astro Box & Smart card/SIM card. By returning these items, you are playing your part in preserving our environment as we will refurbish the box and return it to circulation or recycle it.

All Astro box and smartcard/SIM cards are also property of Astro and as per our current T&Cs, customers are required to return them upon termination of Astro services.

STEP 1
Check the Audio settings on your box and set to Auto.
Refer guide to change Set HDMI Audio.

STEP 2
If issue persist, check if there is any 3rd party device (sound system/hdmi splitter) connected between box and TV.

STEP 3
If using 3rd party devices, bypass/remove 3rd party device and make sure HDMI cable connected directly from box to TV.

STEP 4
If issue persist, connect to Live Agent via WhatsApp for help.

Yes, you will need to activate SecureGo again.