
Astro 提供的免费卫星电视服务。终身收看娱乐,新闻,学习和资讯节目等。
图片仅供参考。
免费观看15多个电视频道和10+个广播频道。
* 需遵守Astro条款和条件。
步骤一 |
步骤二 |
步骤三 |
选择配套然后提交您的申请。 |
等待安装。 |
享受您的新 Astro / 宽频! |
探索我们的电视配套,其中包含各种娱乐频道。
为家庭中的每个人制作必看的本地和国际内容。
最好的本地和国际卡通片和教育娱乐片。
汇集全球电影和剧集,充满动作、剧情和震撼刺激。
在您探索世界秘密的同时,您还可以了解最新的突发新闻和时事。
见证每场主要联赛和现场体育赛事以及家庭娱乐活动。
集电影、体育和各种流媒体应用于一体的终极娱乐体验。
适合家居办公及串流。以 100Mbps 的速度连接并享受不间断的流媒体、游戏和浏览。
免费 数据机
免费 WiFi-6 路由器
无限数据
| 包括什么? |
Entertainment Pack RM49.99 |
100Mbps Astro Fibre RM99.00 |
| 包括什么? |
Entertainment Pack + Kids RM59.98 |
100Mbps Astro Fibre RM99.00 |
| 包括什么? |
Entertainment Pack + Blockbuster RM59.98 |
100Mbps Astro Fibre RM99.00 |
| 包括什么? |
Entertainment Pack + News & Documentaries RM64.98 |
100Mbps Astro Fibre RM99.00 |
| 包括什么? |
Sports Pack RM99.99 |
100Mbps Astro Fibre RM99.00 |
| 包括什么? |
Epic Pack RM199.99 |
100Mbps Astro Fibre RM99.00 |
适合有4K串流及游戏需求的小型家庭。以 500Mbps 的速度连接并享受快速稳定的互联网,满足您的所有需求。
免费 数据机
免费 WiFi-6 路由器
无限数据
| 包括什么? |
Entertainment Pack RM49.99 |
500Mbps Astro Fibre RM149.00 |
| 包括什么? |
Entertainment Pack + Kids RM59.98 |
500Mbps Astro Fibre RM149.00 |
| 包括什么? |
Entertainment Pack + Blockbuster RM59.98 |
500Mbps Astro Fibre RM149.00 |
| 包括什么? |
Entertainment Pack + News & Documentaries RM64.98 |
500Mbps Astro Fibre RM149.00 |
| 包括什么? |
Sports Pack RM99.99 |
500Mbps Astro Fibre RM149.00 |
| 包括什么? |
Epic Pack RM199.99 |
500Mbps Astro Fibre RM149.00 |
完美符合中型家庭的工作及游戏需求。以 1Gbps 的速度连接,让您体验到超快的互联网速度。
免费 数据机
免费 WiFi-7 路由器
无限数据
| 包括什么? |
Entertainment Pack RM49.99 |
1Gbps Astro Fibre RM229.00 |
| 包括什么? |
Entertainment Pack + Kids RM59.98 |
1Gbps Astro Fibre RM229.00 |
| 包括什么? |
Entertainment Pack + Blockbuster RM59.98 |
1Gbps Astro Fibre RM229.00 |
| 包括什么? |
Entertainment Pack + News & Documentaries RM64.98 |
1Gbps Astro Fibre RM229.00 |
| 包括什么? |
Sports Pack RM99.99 |
1Gbps Astro Fibre RM229.00 |
| 包括什么? |
Epic Pack RM199.99 |
1Gbps Astro Fibre RM229.00 |
为满足所有人的一切需求而设的终极高速互联网。以 2Gbps 的速度连接,享受闪电般的网络速度。
免费 数据机
免费 WiFi-7 路由器
无限数据
| 包括什么? |
Entertainment Pack RM49.99 |
2Gbps Astro Fibre RM319.00 |
| 包括什么? |
Entertainment Pack + Kids RM59.98 |
2Gbps Astro Fibre RM319.00 |
| 包括什么? |
Entertainment Pack + Blockbuster RM59.98 |
2Gbps Astro Fibre RM319.00 |
| 包括什么? |
Entertainment Pack + News & Documentaries RM64.98 |
2Gbps Astro Fibre RM319.00 |
| 包括什么? |
Sports Pack RM99.99 |
2Gbps Astro Fibre RM319.00 |
| 包括什么? |
Epic Pack RM199.99 |
2Gbps Astro Fibre RM319.00 |

Astro 提供的免费卫星电视服务。终身收看娱乐,新闻,学习和资讯节目等。
图片仅供参考。
新的解码器,不包含卫星天线和电缆。您必须已安装 Astro/Njoi 卫星天线和电缆并正常运作。
包括安装。
新的解码器配有卫星天线和电缆。
包括安装。
可靠的宽频配套可实现更高层次的业务增长。
支持最多 5 台设备上的 2-3 个用户。
支持最多 10 台设备上的 6 个用户。
支持多台设备上最多10个重度用户。
支持多台设备上最多 10 名高级用户。
为多台设备上最多 10 位高级用户提供终极支持。
适合家居办公及串流。
100Mbps/50Mbps
免费 Standard Router (RG5)
100Mbps/50Mbps
免费 Standard Router (RG5)
Netflix Basic
适合全高清串流及浏览。
300Mbps/50Mbps
免费 WiFi-6 Combo Box
300Mbps/50Mbps
免费 WiFi-6 Combo Box
Netflix Basic
适合有4K串流及游戏需求的小型家庭。
500Mbps/100Mbps
免费 WiFi-6 Combo Box
500Mbps/100Mbps
免费 WiFi-6 Combo Box
Netflix Standard
完美符合中型家庭的工作及游戏需求。
1Gbps/500Mbps
免费 WiFi-6 Combo Box
1Gbps/500Mbps
免费 WiFi-6 Combo Box
Netflix Standard
为满足所有人的一切需求而设的终极高速互联网。
2Gbps/1Gbps
免费 WiFi-6 Combo Box
2Gbps/1Gbps
免费 WiFi-6 Combo Box
Netflix Standard
可靠的宽频配套可实现更高层次的业务增长。
支持最多 5 台设备上的 2-3 个用户。
支持最多 5 台设备上的 2-3 个用户。
固定 IP。
支持最多 10 台设备上的 6 个用户。
支持最多 10 台设备上的 6 个用户。
固定 IP。
支持多台设备上最多10个重度用户。
支持多台设备上最多10个重度用户。
固定 IP。
支持多台设备上最多 10 名高级用户。
支持多台设备上最多 10 名高级用户。
固定 IP。
适合家居办公及串流。
免费 WiFi-6 Router
免费 WiFi-6 Router
无限语音通话
适合全高清串流及浏览。
免费 WiFi-6 Router
免费 WiFi-6 Router
无限语音通话
适合有4K串流及游戏需求的小型家庭。
免费 WiFi-6 Router
免费 WiFi-6 Router
无限语音通话
完美符合中型家庭的工作及游戏需求。
免费 WiFi-6 Router
免费 WiFi-6 Router
无限语音通话
为满足所有人的一切需求而设的终极高速互联网。
免费 WiFi-6 Router
免费 WiFi-6 Router
无限语音通话
签购
| Astro Njoi UniFi Maxis |
在这里找到您要的答案。
我们提供一站式服务为您申请Astro和Broadband。不必开车,排队和在销售柜台等候。 我们可以帮助您处理您的申请。
我们不收取额外费用。 无需提供信用卡信息。 费用与您在销售柜台申请的费用相同。
首先,您可以在线申请,我们将在工作时间内立即与您联系。 通过WhatsApp/电子邮件/传真发送您的身份证-IC(马来西亚公民)/ 护照(外国人)的复印件给我们。 收到所有资料后,我们将立即处理您的申请。
一旦收到您的完整资料,我们将在工作时间内立即处理您的申请。一旦您的申请获得批准,服务提供商的承包商将与您联系以进行安装预约。
ASTRO 和宽频收费同时在一张账单,享受更大的节省和无忧的账单支付。 在24个月的合约期内,您可以每月以折扣价享受 Astro 和宽频。
Astro 提供多种电视配套,包括娱乐、体育、电影和儿童配套。您可以选择符合您观看需求的配套,并在适用情况下添加额外的串流应用服务。
可以,您可以只订阅 Astro 电视配套而无需绑定宽频。不过,将 Astro 电视与光纤宽频绑定可享有更好的每月优惠,并且只需支付一张综合账单,更加方便。
对于小型家庭以及轻度上网和串流使用者,100Mbps 通常已足够。较大家庭、游戏玩家或重度串流用户则可选择 500Mbps 或 1Gbps 配套,以获得更流畅的多设备使用体验。
大多数 Astro 电视和光纤宽频配套都附带 24 个月合约期。如在合约期满前取消服务,可能会产生提前终止费用。
可以,您可在符合资格及覆盖范围的情况下随时升级电视配套或宽频速度。根据升级情况,可能需要重新计算合约期限。
您的每月账单将由 Astro 直接发出。您可通过电子邮件接收账单,或通过 Astro 账户在线查看。绑定配套用户将收到电视与宽频服务的综合账单。
付款方式包括网上银行、自动扣款、信用卡或 Astro 提供的其他认可付款渠道。我们的团队将在申请过程中为您提供协助。
如果您遇到任何服务中断问题,可联系 Astro 客户服务寻求技术协助。大多数情况下可远程解决,如有需要将安排技术人员上门处理。
可以,迁移服务需视新地址是否在服务覆盖范围内而定。根据您的配套,可能会产生迁移费用及合约调整。
不需要,提交申请时无需提供信用卡资料。服务获批后,付款安排将由 Astro 直接处理。
部分 Astro 电视配套可根据当前促销及服务情况添加串流服务等附加项目。可能需支付额外月费。
是的,光纤安装时通常会提供 WiFi 路由器。路由器型号可能会根据所选宽频速度配套而有所不同。
可以,我们会在处理您的申请前确认您地址的服务覆盖范围,以确保该地区可安装宽频服务。
马来西亚公民需提供 MyKad 复印件。外籍人士则需在提交宽频申请时提供护照复印件。
申请获批后,服务提供商通常会在 2 至 7 个工作日内联系您安排宽频安装预约。
大多数 Astro 宽频配套附带 24 个月合约期,从安装日期开始计算。如您搬迁,可能需要在新地址重新签订 24 个月合约。
可以,您可在新地址具备服务覆盖的情况下迁移宽频服务。合约期限可能会从新安装日期起重新计算 24 个月。
可以,您可申请在家中调整宽频设备位置。若属于非标准安装,可能会产生额外费用,并需在评估后直接支付给安装人员。
可以,您可转用 Astro 宽频。为避免服务中断,建议在终止现有宽频合约前先开通新的宽频服务。
标准安装在促销期间可能免费,但非标准安装(如设备迁移或复杂布线)可能会产生额外费用,并需直接支付给安装人员。
Your monthly bill of the previous and new pack will be prorated. This will be reflected into your bill accordingly.
No, you can remain in your current pack, however starting 9 November 2021, you would need to subscribe to the new packages to make any changes to your subscription. We strongly encourage customers to switch to the new packs to enjoy the best content experience from Astro.
You will require HD-PVR service in order to subscribe for a PVR. This service is included in all Starter Pack, Value Pack, Super Pack Lite, Super Pack and Super Pack Plus subscriptions.
Broadband Deal bundle are recommended packages offered to customers with higher rebate as compared to Broadband Non-Deal bundle.
You may report the incident on WhatsApp at 03-9543 3838 by typing PNP and our access our user guide or request for further help from our dedicated agents. Please have your Airway Bill tracking numbers ready for validation.If a replacement box/Astro SIM card is deemed necessary, a new Box and a new Astro SIM card will be couriered to your service address.
Yes, until 31 August 2022, customers can subscribe to the Movies Pack for only *RM59.99/month or the Platinum Pack for only *RM99.99/month for 6 months as well as the Premium 1 or Premium 3 Pack for only *RM99.99/month for 6 months until 30 October 2022 and be entitled to access Disney+ Hotstar as part of their Astro subscription. To find out more about our latest promotions, please visit promotions.astro.com.my.
In support of the environment, customers are encouraged to opt for bill statements delivered for free via email or SMS for better savings as the Paper Bill Charge will be revised from RM7.00 to RM10.00 per bill/month, starting 1st August 2022. The Paper Bill Charge will be waived for customers who opt for e-Billing as their preferred bill delivery method.
In the new bill layout, there are three tax indicators for customer to refer: S1 (8%), S2 (6%), and N (non-taxable item). Each item list will be marked in accordance with the tax indicator below:
If Astro does not receive your payment by the stated due date, your service may be disrupted as our system will automatically suspend your account. If you then wish to reconnect your subscription account, a charge of up to RM42.40 (inclusive of SST) will be imposed upon reconnection.
Find out more about the reconnection fee here.
Any Astro GO compatible device (mobile/tablet/PC) and Multiroom Smart TV* compatible TVs will benefit from Astro GO+.
No, the eKYC verification process must be done by the individual themselves, using their MyKad and selfie in real-time.
Starting 1 April, access to TVBAnywhere+ is no longer available to Astro customers. However, you can continue to enjoy TVB content via On Demand and TVB Jade (CH310) and Astro AOD (CH311). If you would like to subscribe to the TVBAnywhere+ app, you may still do so by purchasing it directly from TVB.
Astro TV customers
No, you will not be required to take on a new contract after moving. If you still have an existing contract, the contract will continue.
Broadband / IPTV customers
Yes, your contract will be renewed to a new 24-month contract.
1. Please ensure your modem and router power plugs are securely connected to the power socket.

2. Alternatively, try to connect the power plug to a different power socket or power source. This step is to eliminate the possibility of faulty power socket which could cause the issue.

3. If issue persists, submit your Feedback Form for further assistance.
What is the BBC Player app?
BBC Player is an authenticated multi-genre SVOD (Subscription Video on Demand) service that allows viewers to watch the very best British programmes anytime and anywhere.
BBC brands available on the app include:
Who can access the BBC Player app?
Starting 20 December 2022, Astro customers on eligible packs will receive access to the BBC Player app to enjoy world class documentaries, premium British dramas, aspirational lifestyle programmes, engaging preschool programmes and more on the big screen via the Ultra Box, Ulti or stream via the mobile app or website for no additional charge.
What content is available on BBC Player?
Access to content within the BBC Player app is based on the pack that Astro customers have subscribed to:

How much does it cost to subscribe to BBC Player via Astro?
BBC Player is bundled to the selected pack listed above (Q3) for both existing and new eligible customers.
Subscribe to our TV Packs for better savings now by visiting www.astro.com.my or WhatsApp "Get BBC" at 03-9543 3838.
How do I access the BBC Player app on the Ultra Box or Ulti Box?
Eligible customers may follow the simple steps below to access the BBC Player app on their Ultra Box or Ulti Box:

How do I access the BBC Player mobile app?
Download the BBC Player app from the iOS App Store or Google Play Store.
After you have successfully downloaded the app to your mobile device, simply click "Astro" as your service provider and log in with your Astro ID. Once complete, you will get instant access to all your favourite BBC content right at your fingertips!
How can I access BBC Player via website?
Please visit www.bbcplayer.com on your browser, log in with your Astro ID and start streaming.
When can I start enjoying my BBC Player subscription?
Starting 20 December 2022, Astro customers on eligible packs will receive complimentary access to the BBC Player app to enjoy world class documentaries, premium British dramas, aspirational lifestyle programmes, engaging preschool programmes and more on the big screen via the Ultra Box, Ulti Box, or stream via the mobile app or website. Thank you for your support.
How many devices can I use to access the BBC Player app at one time?
Customers can access a maximum of 5 devices concurrently on the BBC Player app, including the Astro Ultra Box or Ulti Box.
Can I download content from the BBC Player app for offline viewing?
Yes, selected downloaded programmes will be available for viewing offline for up to 30 days. Just click on a programme you would like to watch offline to check if it is downloadable. Kindly note that this download feature is only available on the BBC Player app. If you are accessing the BBC Player website, you can only stream content online.
What is the storage requirement for content downloading?
The storage requirement is dependent on the type of videos users download as the space needed may vary.
Are there any subtitles available for content on the BBC Player app?
English closed captions are available for all BBC Player programmes, while Chinese and Bahasa Malaysia subtitles are available for selected programmes only.
What audio options are available for content on the BBC Player app?
Currently, only English audio is available for all BBC Player content.
Can I access content on the BBC Player app outside of Malaysia?
Unfortunately, you will not be able to stream or watch programmes online when you are outside of Malaysia. However, you will still be able to watch available downloaded programmes offline on the BBC Player mobile app.
Astro Login
How do I register for an Astro ID?
Download the BBC Player app > Select "Profile" > Click on "Log in with Astro ID" > Click on "Do not have an Astro ID? Click here".
Can I update my email address/mobile number for my Astro ID?
Yes, please visit Astro's Self Service Portal via myastro.astro.com.my to update your email address or mobile number.
I have forgotten my password; what should I do now?
Step 1: Click "Log in" and click "Forgot my password"
Step 2: Enter your email address and click "Submit"
Step 3: An email will be sent to your registered email address with further instructions on how to reset your password
How do I unlock a locked user account?
You may contact Astro's Customer Service by:
Will my personal information be protected?
Yes, Astro is bound by the PDPA act. All information received will be used in accordance with our Privacy Notice.
Other App Enquiries
I am unable to log in to BBC Player with my Astro ID via Google; what should I do now?
Please follow the simple steps below if you are facing issues logging in to BBC Player:
Who may I contact if I encounter any problems with the BBC Player app?
There are 4 ways for you to contact us for assistance:
Issues related to BBC Player in-app or content:
If you're trying to visit a website and it won't load, but others do, there could be a variety of causes. If the site itself is down, there's not much you can do but wait.
If you can load the site on other computers or devices (make sure you try different means of connecting to the internet), there may be an issue with your computer or network.
There are some quick fixes that will solve most problems, but you may have to get your hands a little dirty.
i. List of websites effected.
ii. Run the Speed Test via LAN (cable) and Wi-Fi connection - Please click here for Speed Test guideline.
iii. Run the Traceroute Test - Please click here for Traceroute Test guideline.
iv. Run the Ping Test - Please click here for Ping Test guideline.
Once you've gathered all the results, kindly send them all through the Feedback Form below.
Quick Info
A Speedtest is a service that provides free analysis of Internet access parameters, such as connection data rate.
A Ping Test shows how long it takes for packets to reach host.
A Traceroute Test traces the route of packets to destination host from our server.
STEP 1
On your remote, press the ... button and the Channel Guide page will be displayed on your screen.

STEP 2
Select the channel you would like to remove as favourite and press "OK".

STEP 3
Select "Remove from Favourite" and press "OK".

STEP 4
You are successfully removed the channel from favourite list when this screen appears.

For any NJOI-related information, please visit the NJOI Help & Support page at https://purchase.njoi.com.my/en-support
Astro Channel 200 is a self-service portal that helps you upgrade your packages and purchase add-ons instantly.
Please submit your issue here or you can WhatsApp us at 03-9543 3838.
If you would like more information or to provide feedback, kindly log in to our support page via support.astro.com.my. For more questions regarding Astro Pack, you may reach out to us via call at 03-7481 1000 (Monday to Friday, 9AM – 6PM exclude public holidays).
Yes, you can. Go to the Account tab and scroll to "Subscription' section. Select "TV pack', select "Main room' or "Multiroom' and then click the "Refresh' button.
Please ensure to put your box on standby mode to refresh the signal.
a. Using IVR
1. Dial 03-95433838 and select you preferred language.
2. Select Account Related.
3. Select Technical Assistance.
4. Select Refresh Smartcard.
b. Using MyAstro web
STEP 1
Go to https://myastro.astro.com.my/ in your web browser.
STEP 2
Key-in your Email / Mobile number and password. Then, press LOG IN.
STEP 3
Click on TV pack.
STEP 4
Choose Main Room for the Primary Box; else choose Multiroom (If any).
STEP 5
Click on "Refresh" to refresh signal on your box.
For Main Box
For Multiroom
STEP 6
After tap the Refresh, below notification will be displayed as below.
For Main Box
For Multiroom
c. Using MyAstro App
STEP 1
Open myAstro App and click "Login".
STEP 2
Key-in your Email / Mobile number and password. Then, press "LOG IN".
STEP 3
Go to "Account".
STEP 4
Scroll down to "TV pack" and click on it.
STEP 5
Choose Main Room for the Main Box; else choose Multiroom (If any).
STEP 6
Tap on "Refresh" to refresh signal on your box.
For Main Box
For Multiroom
STEP 7
After tap the Refresh, below notification will be displayed as below.
For Main Room
For Multiroom
Please refer to these FAQs and Terms and Conditions for more information.
For more support and options for your subscription, please WhatsApp us at 03 9543 3838 and type DH Help. Alternatively, you may visit astro.com.my/Disney for more information.
To allow customers to decide on their WiFi connection arrangement based on their preference upon being advised by the installer on-site.
User to manually connect their devices to different WiFi bands based on their usage and preference.
Connect your PVR to Wi-Fi and enjoy access to our library of Video On Demand. Replay old seasons, catch-up latest episodes of your favourite shows, anytime you want. To connect your PVR, follow the steps below depending on your box type:
(a) Wi-Fi Enabled PVR (DMT5)

· Press the “Home” button and select “Settings” > “Network” > “Wi-Fi”
· Allow the PVR to scan Wi-Fi networks available and subsequently choose your home Wi-Fi network > Enter your Wi-Fi password if required
· Once connected, the icon below will appear on the screen.

Tip: Use the alpha-numeric keyboard on your Astro Remote to key in your password
· Press the “Home” button and select “On Demand” to start watching videos on demand!
(b) Non-Wi-Fi Enabled PVR (HD PVR)

There are two ways to connect your HD PVR decoder to your home Wi-Fi
(i) Using the Ethernet (LAN) cable
· Plug in the LAN cable from your modem into the PVR network port
· Once connected, the icon below will appear on the screen

· Press the “Home” button and select “On Demand” to start watching videos on demand!
(ii) Using an Astro Wi-Fi dongle as per shown below

Step 1 - Plugin the Wi-Fi dongle into the front USB part of your PVR decoder.
Step 2 - A prompt will appear stating "Do you wish to connect to a wireless network?", select "Yes, continue."
Step 3 - Once connected, the Wi-Fi icon will appear on the screen. Now you are ready to download and enjoy Astro's on demand entertainment.
Step 4 - Press the “Home” button and select “On Demand” to start watching videos on demand!
*The Wi-Fi dongle is only applicable for the non-Wi-Fi enabled PVR (as per the picture).
No. Starting 1 April 2024, for new customers and current customers looking to switch their Asian Favourites, our Asian Favourites options will be:
The amount you're charged depends on:
Please provide your primary mobile number via My Astro Portal, or send it to one of our platforms found here.
Note:
All Astro customers and non-customers who have an Astro ID will no longer be able to log in to our digital platforms using their usernames. Users will experience this change if they currently do not use an email address or mobile number to login, for example: johndoe2023.
To set up a Mesh WiFi network around your house, the Mesh unit will need to be paired with the WiFi router. Steps to pair these two devices are as follows:
i. Place the Mesh unit close to the WiFi router (within 2 meters) and power it on
ii. After the Mesh unit starts up, press and hold the WPS buttons of the Mesh unit and the WiFi router for 3 - 5 seconds in turn within 2 minutes
iii. After the WLAN and Internet indicators of the Mesh turns steady blue, the Mesh is connected to the Internet
iv. Move the Mesh to the desired place where you need to expand WiFi and power it on. After the Internet indicator turns steady blue, WiFi is expanded successfully.
Yes. You can make payment using your credit card via My Astro Portal:
- For One-time payment: All Master/Visa 3D secured debit/credit cards for one-time payment issued by banks in Malaysia
- For Auto-Debit: All Master/Visa/AMEX debit/credit cards issued by banks in Malaysia
It will begin on 1st March 2024 and onwards.
STEP 1
On your remote, press the HOME button and the home menu will be displayed on top of your screen.

STEP 2
Navigate to SETTINGS.

STEP 3
Navigate to Audio Delay and press "OK".

STEP 4
Navigate to your preferred selection and press “OK”.

Please make sure that:
To find out which Astro ID is currently linked to your account, you may submit a feedback form. Kindly select feedback type "I have an enquiry/issue with Apps
STEP 1
Switch off the power for your box and make sure that the adapter's power light is off.

STEP 2
Locate the Smartcard at the front or right side and gently pull it out make sure that the adapter's power light is off.

STEP 3
Wipe the Smartcard's gold chip clean using a dry soft cloth.

STEP 4
Make sure the gold chip is facing upwards and reinsert it all the way in.

STEP 5
Switch on the power for your box and make sure that the adapter's power light is on. Please wait for 5 minutes.

STEP 6
Turn on your box. You should no longer be experiencing this problem.
If issue persist, please submit the issue in our Feedback Form and attach a picture of your General tab of the STB Diagnostics for assistance.

Yes, a charge of up to RM20.00 may be imposed upon reconnection.
Yes, you can return the Astro Box & Smart Card/SIM Card even after being charged for the box fee. After successfully returning the box, Astro will proceed to refund the box fee within 30 days from the confirmation date of the returned items to our Astro warehouse.
After service termination of your Astro Fibre service, we will call you via your registered mobile number (up to 3 times over 3 days) to schedule an arranged pick-up by one of our Astro agents. Our agent will then come to your doorstep, dismantle the devices for you and retrieve them.
Note: Upon termination of your service, customers are required to return their old Astro Fibre devices to Astro. Failure to do so will incur a fee of RM200 (WiFi Router), RM500 (Fibre Modem) and RM200 (Mesh WiFi Unit - if applicable) for each unit. All prices stated are exclusive of Govt. tax.
You can make changes to your Netflix plans that are included in your Bundle through My Astro app
You can change your non Astro-bundled a-la carte Netflix plan at any time by signing into Netflix.com and visiting the Account page, then selecting Change Plan to view and select available plans.
The Download function offers an alternative to streaming so that you can watch TV shows and movies offline anywhere.
You can start downloading a movie/TV show by clicking on the "Download” button. Kindly note that you can only download one title at the time. Other titles will be in queue and will start downloading automatically as soon as the first download is complete.

Once you have downloaded a title, the progress icon will show “Complete” and you may find your downloaded content by checking “My Library” > “Downloads”.

*To save on data usage, we recommend downloading via Wi-Fi.
Downloaded content retention periods vary according to the type of content.
The number of days left for you to view your content in offline mode is shown for each piece of downloaded content for your reference. Expired content will be automatically deleted from the app, freeing up your device storage.
There will be no penalty imposed upon the removal of Astro GO+ from your subscription.
"Payment Due Date" refers to the payment deadline for your Astro bills each month.
Astro GO is a companion app that is complimentary for all Astro subscribers and allows up to 2 users to stream at the same time. 200 hours of cloud recording* come complimentary with your Pay TV subscription.
Astro GO+ is an add-on service that enables up to 4 users to stream Astro GO and/or Multiroom Smart TV** at the same time. The amount of cloud recording storage will also be increased to 1500 hours.

*Cloud recording hours are shared across your Astro Box, Astro GO and Multiroom Smart TV
** Provided that you have a Multiroom Smart TV subscription
No, Ultra Box is only available for Entertainment Pack and above only.
The PVR comes with a 12 months warranty from the date of activation.
Astro Multiroom service mirrors all content from your primary subscription, except selected Special Interest and pay-per-view channels such as Astro First/Best movies.
For customers with Multiroom box, the Plug & Play setup with Astro Broadband will not have access to NHK World. The Plug & Play setup without Astro Broadband will not have access to NHK World.
No, please use a Malaysian mobile number registered with a local network service to register and activate access for Disney+ Hotstar with your Astro subscription.
STEP 1
On your remote, press the HOME button and the home menu will be displayed on top of your screen.

STEP 2
Navigate to Settings.

STEP 3
Navigate to TV Settings and press “OK”.

STEP 4
Navigate to your preferred selection and press “OK”.

STEP 5
Navigate to Save and press "OK" to confirm your selection.

You can track your ticket status by contacting us via WhatsApp or call us at 03-9543 3838.