
Astro 提供的免费卫星电视服务。终身收看娱乐,新闻,学习和资讯节目等。
图片仅供参考。
免费观看15多个电视频道和10+个广播频道。
* 需遵守Astro条款和条件。
步骤一 |
步骤二 |
步骤三 |
选择配套然后提交您的申请。 |
等待安装。 |
享受您的新 Astro / 宽频! |
探索我们的电视配套,其中包含各种娱乐频道。
为家庭中的每个人制作必看的本地和国际内容。
最好的本地和国际卡通片和教育娱乐片。
汇集全球电影和剧集,充满动作、剧情和震撼刺激。
在您探索世界秘密的同时,您还可以了解最新的突发新闻和时事。
见证每场主要联赛和现场体育赛事以及家庭娱乐活动。
集电影、体育和各种流媒体应用于一体的终极娱乐体验。
适合家居办公及串流。以 100Mbps 的速度连接并享受不间断的流媒体、游戏和浏览。
免费 数据机
免费 WiFi-6 路由器
无限数据
| 包括什么? |
Entertainment Pack RM49.99 |
100Mbps Astro Fibre RM99.00 |
| 包括什么? |
Entertainment Pack + Kids RM59.98 |
100Mbps Astro Fibre RM99.00 |
| 包括什么? |
Entertainment Pack + Blockbuster RM59.98 |
100Mbps Astro Fibre RM99.00 |
| 包括什么? |
Entertainment Pack + News & Documentaries RM64.98 |
100Mbps Astro Fibre RM99.00 |
| 包括什么? |
Sports Pack RM99.99 |
100Mbps Astro Fibre RM99.00 |
| 包括什么? |
Epic Pack RM199.99 |
100Mbps Astro Fibre RM99.00 |
适合有4K串流及游戏需求的小型家庭。以 500Mbps 的速度连接并享受快速稳定的互联网,满足您的所有需求。
免费 数据机
免费 WiFi-6 路由器
无限数据
| 包括什么? |
Entertainment Pack RM49.99 |
500Mbps Astro Fibre RM149.00 |
| 包括什么? |
Entertainment Pack + Kids RM59.98 |
500Mbps Astro Fibre RM149.00 |
| 包括什么? |
Entertainment Pack + Blockbuster RM59.98 |
500Mbps Astro Fibre RM149.00 |
| 包括什么? |
Entertainment Pack + News & Documentaries RM64.98 |
500Mbps Astro Fibre RM149.00 |
| 包括什么? |
Sports Pack RM99.99 |
500Mbps Astro Fibre RM149.00 |
| 包括什么? |
Epic Pack RM199.99 |
500Mbps Astro Fibre RM149.00 |
完美符合中型家庭的工作及游戏需求。以 1Gbps 的速度连接,让您体验到超快的互联网速度。
免费 数据机
免费 WiFi-7 路由器
无限数据
| 包括什么? |
Entertainment Pack RM49.99 |
1Gbps Astro Fibre RM229.00 |
| 包括什么? |
Entertainment Pack + Kids RM59.98 |
1Gbps Astro Fibre RM229.00 |
| 包括什么? |
Entertainment Pack + Blockbuster RM59.98 |
1Gbps Astro Fibre RM229.00 |
| 包括什么? |
Entertainment Pack + News & Documentaries RM64.98 |
1Gbps Astro Fibre RM229.00 |
| 包括什么? |
Sports Pack RM99.99 |
1Gbps Astro Fibre RM229.00 |
| 包括什么? |
Epic Pack RM199.99 |
1Gbps Astro Fibre RM229.00 |
为满足所有人的一切需求而设的终极高速互联网。以 2Gbps 的速度连接,享受闪电般的网络速度。
免费 数据机
免费 WiFi-7 路由器
无限数据
| 包括什么? |
Entertainment Pack RM49.99 |
2Gbps Astro Fibre RM319.00 |
| 包括什么? |
Entertainment Pack + Kids RM59.98 |
2Gbps Astro Fibre RM319.00 |
| 包括什么? |
Entertainment Pack + Blockbuster RM59.98 |
2Gbps Astro Fibre RM319.00 |
| 包括什么? |
Entertainment Pack + News & Documentaries RM64.98 |
2Gbps Astro Fibre RM319.00 |
| 包括什么? |
Sports Pack RM99.99 |
2Gbps Astro Fibre RM319.00 |
| 包括什么? |
Epic Pack RM199.99 |
2Gbps Astro Fibre RM319.00 |

Astro 提供的免费卫星电视服务。终身收看娱乐,新闻,学习和资讯节目等。
图片仅供参考。
新的解码器,不包含卫星天线和电缆。您必须已安装 Astro/Njoi 卫星天线和电缆并正常运作。
包括安装。
新的解码器配有卫星天线和电缆。
包括安装。
可靠的宽频配套可实现更高层次的业务增长。
支持最多 5 台设备上的 2-3 个用户。
支持最多 10 台设备上的 6 个用户。
支持多台设备上最多10个重度用户。
支持多台设备上最多 10 名高级用户。
为多台设备上最多 10 位高级用户提供终极支持。
适合家居办公及串流。
100Mbps/50Mbps
免费 Standard Router (RG5)
100Mbps/50Mbps
免费 Standard Router (RG5)
Netflix Basic
适合全高清串流及浏览。
300Mbps/50Mbps
免费 WiFi-6 Combo Box
300Mbps/50Mbps
免费 WiFi-6 Combo Box
Netflix Basic
适合有4K串流及游戏需求的小型家庭。
500Mbps/100Mbps
免费 WiFi-6 Combo Box
500Mbps/100Mbps
免费 WiFi-6 Combo Box
Netflix Standard
完美符合中型家庭的工作及游戏需求。
1Gbps/500Mbps
免费 WiFi-6 Combo Box
1Gbps/500Mbps
免费 WiFi-6 Combo Box
Netflix Standard
为满足所有人的一切需求而设的终极高速互联网。
2Gbps/1Gbps
免费 WiFi-6 Combo Box
2Gbps/1Gbps
免费 WiFi-6 Combo Box
Netflix Standard
可靠的宽频配套可实现更高层次的业务增长。
支持最多 5 台设备上的 2-3 个用户。
支持最多 5 台设备上的 2-3 个用户。
固定 IP。
支持最多 10 台设备上的 6 个用户。
支持最多 10 台设备上的 6 个用户。
固定 IP。
支持多台设备上最多10个重度用户。
支持多台设备上最多10个重度用户。
固定 IP。
支持多台设备上最多 10 名高级用户。
支持多台设备上最多 10 名高级用户。
固定 IP。
适合家居办公及串流。
免费 WiFi-6 Router
免费 WiFi-6 Router
无限语音通话
适合全高清串流及浏览。
免费 WiFi-6 Router
免费 WiFi-6 Router
无限语音通话
适合有4K串流及游戏需求的小型家庭。
免费 WiFi-6 Router
免费 WiFi-6 Router
无限语音通话
完美符合中型家庭的工作及游戏需求。
免费 WiFi-6 Router
免费 WiFi-6 Router
无限语音通话
为满足所有人的一切需求而设的终极高速互联网。
免费 WiFi-6 Router
免费 WiFi-6 Router
无限语音通话
签购
| Astro Njoi UniFi Maxis |
在这里找到您要的答案。
我们提供一站式服务为您申请Astro和Broadband。不必开车,排队和在销售柜台等候。 我们可以帮助您处理您的申请。
我们不收取额外费用。 无需提供信用卡信息。 费用与您在销售柜台申请的费用相同。
首先,您可以在线申请,我们将在工作时间内立即与您联系。 通过WhatsApp/电子邮件/传真发送您的身份证-IC(马来西亚公民)/ 护照(外国人)的复印件给我们。 收到所有资料后,我们将立即处理您的申请。
一旦收到您的完整资料,我们将在工作时间内立即处理您的申请。一旦您的申请获得批准,服务提供商的承包商将与您联系以进行安装预约。
ASTRO 和宽频收费同时在一张账单,享受更大的节省和无忧的账单支付。 在24个月的合约期内,您可以每月以折扣价享受 Astro 和宽频。
Astro 提供多种电视配套,包括娱乐、体育、电影和儿童配套。您可以选择符合您观看需求的配套,并在适用情况下添加额外的串流应用服务。
可以,您可以只订阅 Astro 电视配套而无需绑定宽频。不过,将 Astro 电视与光纤宽频绑定可享有更好的每月优惠,并且只需支付一张综合账单,更加方便。
对于小型家庭以及轻度上网和串流使用者,100Mbps 通常已足够。较大家庭、游戏玩家或重度串流用户则可选择 500Mbps 或 1Gbps 配套,以获得更流畅的多设备使用体验。
大多数 Astro 电视和光纤宽频配套都附带 24 个月合约期。如在合约期满前取消服务,可能会产生提前终止费用。
可以,您可在符合资格及覆盖范围的情况下随时升级电视配套或宽频速度。根据升级情况,可能需要重新计算合约期限。
您的每月账单将由 Astro 直接发出。您可通过电子邮件接收账单,或通过 Astro 账户在线查看。绑定配套用户将收到电视与宽频服务的综合账单。
付款方式包括网上银行、自动扣款、信用卡或 Astro 提供的其他认可付款渠道。我们的团队将在申请过程中为您提供协助。
如果您遇到任何服务中断问题,可联系 Astro 客户服务寻求技术协助。大多数情况下可远程解决,如有需要将安排技术人员上门处理。
可以,迁移服务需视新地址是否在服务覆盖范围内而定。根据您的配套,可能会产生迁移费用及合约调整。
不需要,提交申请时无需提供信用卡资料。服务获批后,付款安排将由 Astro 直接处理。
部分 Astro 电视配套可根据当前促销及服务情况添加串流服务等附加项目。可能需支付额外月费。
是的,光纤安装时通常会提供 WiFi 路由器。路由器型号可能会根据所选宽频速度配套而有所不同。
可以,我们会在处理您的申请前确认您地址的服务覆盖范围,以确保该地区可安装宽频服务。
马来西亚公民需提供 MyKad 复印件。外籍人士则需在提交宽频申请时提供护照复印件。
申请获批后,服务提供商通常会在 2 至 7 个工作日内联系您安排宽频安装预约。
大多数 Astro 宽频配套附带 24 个月合约期,从安装日期开始计算。如您搬迁,可能需要在新地址重新签订 24 个月合约。
可以,您可在新地址具备服务覆盖的情况下迁移宽频服务。合约期限可能会从新安装日期起重新计算 24 个月。
可以,您可申请在家中调整宽频设备位置。若属于非标准安装,可能会产生额外费用,并需在评估后直接支付给安装人员。
可以,您可转用 Astro 宽频。为避免服务中断,建议在终止现有宽频合约前先开通新的宽频服务。
标准安装在促销期间可能免费,但非标准安装(如设备迁移或复杂布线)可能会产生额外费用,并需直接支付给安装人员。
You may report the incident on WhatsApp at 03-95433838 by typing PNP and our dedicated agents will attend to your matter. Please have your Airway Bill tracking numbers ready for validation.
If a replacement box/Astro SIM card is deemed necessary, a new Plug &Play Box and a new Astro SIM card will be couriered to your service address.
Please note that only one Disney+ Hotstar access is bundled to each Movies Pack subscription which allows two concurrent streams on Disney+ Hotstar.
Successful payment via JomPAY will be posted real time.
STEP 1
On your remote, press the ... button and the Channel Guide page will be displayed on your screen.

STEP 2
Select the channel you would like to remove as favourite and press "OK".

STEP 3
Select "Remove from Favourite" and press "OK".

STEP 4
You are successfully removed the channel from favourite list when this screen appears.

STEP 1
Switch OFF the power of your Ultra / Ulti box and make sure that the adapter's power light is off.

STEP 2
Switch ON the power of your Ultra / Ulti box and make sure that the adapter's power light is on.

STEP 3
Put the box on standby mode.

STEP 4
Press and hold the Home button on the box.

STEP 5
Wait until "boot" appear on the front panel and released.

STEP 6
When “boot” appears, press “Standby”, “Left “, “Up” continuously until Auto Update appear on box screen and Software Update progress on TV.


STEP 1
Switch OFF the power of your box and make sure that the adapter's power light is off.

STEP 2
Switch ON the power of your box and make sure that the adapter's power light is on.

STEP 3
Press Standby, Ch+, Standby keys on the box simultaneously when the "boot" message appears on the box front panel.
The Software Update progress screen will appears.
The update will take 10 - 15 minutes to complete. Please be patience.


STEP 1
Switch OFF the power of your box and make sure that the adapter's power light is off.

STEP 2
Switch ON the power of your box and make sure that the adapter's power light is on.

STEP 3
Press the standby button repeatedly after switch on the power.

STEP 4
Press "OK".

STEP 5
The Software Update progress screen will appears.
The update will take 10 - 15 minutes to complete.
Please be patience.

Astro Multiroom is a 2nd Astro subscription that mirrors all the channels on your primary Astro at a discounted monthly fee. You can now enjoy Astro on different TVs in different rooms.
Unfortunately, you cannot link your direct Disney+ Hotstar subscription to your Astro account. Please ensure that the mobile number used for your direct subscription to Disney+ Hotstar is different from the mobile number used to activate Disney+ Hotstar entitlement via your Astro subscription. If you do not have an alternative mobile number to nominate, kindly contact Disney+ Hotstar's customer service directly at disneyplus.my@hotstar.com for details on how to cancel your direct subscription.
No additional fees will be charged upon your relocation. However, you are required to notify Astro of your move. Please refer to Astro's General T&Cs for more information.
STEP 1

Try to change channels on your Astro remote.
INDICATOR: LED blinking 3 times / NO LED blink
SOLUTION: Replace new battery
Proceed to Step 2.
INDICATOR: LED blinking 1 time
Confirm it's not your Astro remote faulty, let's proceed to Step 3.
STEP 2
If issue remain after the battery replacement, this might be due to a faulty Astro remote.
Try changing the channel manually directly from the box front panel (If any).
If it's working, you might need to replace your Astro remote.
You may walk-in to our nearest Customer Service Center for the replacement.

STEP 3
You need to refresh the box setting by initiate manually from box front panel.
Refer to Refresh Box setting Guide steps here.
1. Unifi netis brand
The following shows an Interface based on Unifi router





Note: Connection to Wi-Fi may be temporarily loss while the changes is updated.
The default PIN is 0000. You may change your PIN to a secure one by doing this at Settings, under your Preferences, select PIN Management, enter your old PIN or default PIN and proceed to create a new PIN.

If you have forgotten your username or password, you may follow the steps below:
Step 1. Go to netflix.com
Step 2: Click on Sign In
Step 3: Click on "Need Help
Disney+ Hotstar is available to Astro customers on the Disney+ Hotstar app on Android and iOS devices and website (DisneyPlusHotstar.my) which is accessible on tablets and connected TVs. Unfortunately, Disney+ Hotstar is not available on Astro GO. However, customers can enjoy it on the big screen via the Ultra or Ulti Box.
Astro Channel 200 is a self-service portal that helps you upgrade your packages and purchase add-ons instantly.
Yes, provided that your Plug & Play Box has not been activated and no later than 7 days upon receiving both the Plug & Play Box and Astro SIM card. In the event that you have activated your Plug & Play Box and wish to cancel, a contract penalty fee will apply.
We will reach out to you for a suitable time to pick up the Plug & Play Box and Astro SIM card.
There are 2 methods of setting maturity ratings restriction on Netflix:
Method 1 – Create a Kids Profile in Netflix App on Ultra/Ulti Box
Method 2 – Manually set Viewing Restrictions for each profile
For more information kindly visit:
A security question will be asked when making payments with credit cards over the phone. All other payment channels will not require any form of verification.
No, the eKYC verification process must be done by the individual themselves, using their MyKad and selfie in real-time.
The fee is a one-time activation fee that will be charged when you subscribe to the Plug & Play Box.
There is no contract for this subscription.
Firstly, you would have to retrieve your email address/mobile number. Please follow the steps in Q7 in order to do so. Then, follow the steps in Q5 and Q6 to check or update your contact details. Please use your updated email address or mobile number as your Astro ID to log in moving forward.
Note: Only Astro customers whose Astro ID is linked to their subscription can retrieve their Astro ID this way. Otherwise, you would need to create a new Astro ID.
Step 1: Separate Your Wi-Fi Network Name
First, you need to set up your Wi-Fi to Dual-band in order to be less susceptible to interference, and allows you to choose between the 2.4GHz or 5GHz bands when connecting a device. A Wi-Fi frequency of 5GHz is best when you are near your router, and 2.4GHz is best for when you are far from your router.
Below are details for a standard login based on a standard router issued by ISP (Telekom Malaysia, Maxis, and Time dot Com)

Step 2: Factory reset your Ultra Box by following the steps below.
a. Press the Home button on your remote

b. Go to your settings page

c. Scroll down and select Reset/Restore

d. Select restore factory settings and proceed

e. Enter your PIN to access restore factory settings (default pin: 0000)

f. Choose restore and wait until the box reboots automatically. This may take around 2 minutes and you will see the Astro logo again when it's done.

Yes. You can make payment using your credit card via My Astro Portal:
- For One-time payment: All Master/Visa 3D secured debit/credit cards for one-time payment issued by banks in Malaysia
- For Auto-Debit: All Master/Visa/AMEX debit/credit cards issued by banks in Malaysia
Customers with HD boxes can subscribe to the All-New Astro Pack without a box upgrade except if the customer request to move to OTT bundled pack which is mandatory to upgrade to Ulti or Ultra.
Note: OTT is referring to either Netflix, D+H or both.
You may use the same feedback form and choose below options.
Category: I would like to request for refund
Sub Category: Request for Refund
The Astro Fibre app is a newly introduced mobile application exclusively for Astro Fibre customers to allow them to schedule when each user can access the internet, share network access to guests in a secure manner, easy device management, amongst many other features for a better WiFi experience. For more information about this app, please visit here.
Please refer to the table below:

Note:
Please find some examples (for Residential customers) as below:
Termination
Customer signed up for Entertainment Plus Pack (24-month contract) with Ultra Box. Customer decided to terminate the subscription 8 months into the contract. As the customer still has 16 months remaining, the maximum applicable fee will be RM41.67 x 16months = RM666.67
Pack downgrade
Customer signed up for Movies Pack (24-month contract) with Ultra Box. 18 months in, customer decides to downgrade to Primary Pack (24-month contract). As the customer still has 6 months remaining, the maximum applicable fee will be RM20.83 x 6months = RM125
Dropping off Netflix or Disney+ Hotstar within first 12 months
Customer signed up for Entertainment Plus (24-month contract) with Ultra Box and 12-month commitment on Netflix App. 6 months in, customer decides to upgrade to Premium Pack 1 (24-month contract) which does not include Netflix App. As the customer still has 6 months remaining in the first 12 months of commitment for Netflix App, the maximum applicable fee will be RM41.67 x 6 months = RM250. Upon upgrading to Premium Pack 1, a new 12-month commitment for Disney+ Hotstar App begins alongside the 24-month contract on the package.
Step 1: Launch the app on your Smart TV.
Step 2: You will be able to see a welcome screen with a QR code and URL.

Step 3: Scan the QR code or go to astro.com.my/tvapp on your mobile and enter your unique code (e.g. FSJV-SMBS) displayed on the TV screen

Step 4: At the login page, you will need to log in with your Astro ID (registered email or mobile number) and password.
(If you do not have an Astro ID, click on "Create now"
to sign up and link to your Astro account – check the following on the steps)

Step 5: Once you have successfully logged in on your mobile, the Astro app will launch on your Smart TV screen. You can continue to browse and watch your favourite shows on the Smart TV.
No, eligible customers will not be charged for this speed upgrade. Your speed plan will be upgraded automatically for 24 months, depending on your subscription. After the FREE speed upgrade period, your Astro Fibre plan will return to its regular speed.
Any Astro GO compatible device (mobile/tablet/PC) and Multiroom Smart TV* compatible TVs will benefit from Astro GO+.


You may proceed with the following troubleshooting steps and it shouldn’t take you much longer than 15 minutes.
1. Please standby computer/laptop to access to the internet and connection must be via LAN cable (connect the LAN cable to the blue port in Cisco Router and direct to computer/laptop).
2. You may open any web browser such as Google Chrome, Internet Explorer, Mozilla Firefox and etc.
3. On the address bar, please go to http://192.168.1.1 and below page will appear.

4. Type the Username and Password as below. Then click "OK". (These are the defaults, if you have done previous configuration on your router the password may be different).
Username: admin
Password: admin (or time123)

5. Click "OK" when a Warning prompt that says,” Using this advanced utility to change your router settings could disable your network” appears. Below display will appears.

6. On the setup page, click the Wireless tab then click on the Basic Wireless Settings sub-tab.

7. On the Configuration View section, click the Manual radio button. Choosing the Manual setup will allow you to adjust your wireless channel according to your preference.

8. Click Wireless Security to view the security settings of your wireless network. Take note of the Security Mode and the Passphrase.

For the example below, the Security Mode used is WPA2/WPA Mixed Mode.
The Wireless name is called Network Name (SSID) and the Passphrase is your wireless password.

9. Now that you have the Wireless name and Password, you are ready to connect your wireless computers and devices to the network.
10. You may change the Network Name (SSID) and the Passphrase to follow your preferences and please ensure save the changes made. Please reconnect to the new wireless name with the new password once completed.
No, Ultra Box is only available for Entertainment Pack and above only.
For all new Astro Fibre customers with the RG21 router, the Astro Fibre App will be installed on your mobile device for you during installation. Alternatively,you may refer to the user guide here for self-installation.
This exercise currently only affects person-to-person SMS with URL links. However, the blocking of SMS sent by businesses via short codes such as 6XXXX, 3XXXX, 2XXXX and 1XXXX will be implemented at a later phase. In response to this government initiative, Astro customers will no longer receive SMS bills effective 1 August 2023. This change will be carried out in phases.
Please switch your preferred Bill Delivery Method using our self-service portals via My Astro Web or My Astro app. Please click here to download the app on your mobile device or login to My Astro Web.
You need to identify your modem type by looking at the modem light indicator before proceeding with troubleshooting.
The type of modem is indicated as per below:
MODEM INDICATOR 1
MODEM INDICATOR 2
MODEM INDICATOR 3
BTS 1

3. Please ensure the LAN cable is securely connected from router to your devices (Astro Box/Laptop etc.)
Modem connection
Router connection
4. Now, power on modem and router, wait for 2 minutes to stabilise the devices after reboot. Your internet services should be restored.
5. If issue persists, please connect to our agent and attach your modem light indicator picture for further assistance.
BTS 2
1. Please power off your modem and router.
(This is to refresh your modem and router performance)
2. Make sure the fibre cable from your wall socket to modem is securely connected.
3. Please ensure both LAN cables on the Modem (LAN Port 2) and Router (Port 1) are properly connected.
Modem connection
Router connection
4. Power on your modem and router, wait for 2 minutes to stabilise the devices after reboot. Your internet services should be restored.
5. If issue persists, please connect to our agent and attach your modem light indicator picture for further assistance.
BTS 3
1. Please ensure your modem and router power plugs are securely connected to the power socket.
2. Alternatively, try to connect the power plug to a different power socket or power source. This step is to eliminate the possibility of faulty power socket which could cause the issue.
3. If issue persists, please connect to our agent for further assistance.

1. Please use a LAN ethernet cable and connect your computer/laptop to the back of the Maxis Router.
2. You may open any web browser such as Google Chrome, Internet Explorer, Mozilla Firefox, etc.
3. On the address bar, please go to http://192.168.1.254 and the page below will appear.

The default login of the router as below. If you have done a configuration on your router and changed your password previously, please use the password you have previously set.
Username: administrator
Password: Router S/N (Available on the sticker at the back of the router)
4. Once you have successfully login, the router's web-based setup page will appear.

5. From the left menu, select WIRELESS to access the screen below.

6. You may change the Network Name (SSID) and the Password to follow your preferences, then scroll to bottom and click "Apply" for the changes to take place.

7. A warning box will popup, click "OK" for the changes to take place and reconnect to the new wireless name with the new password once completed.

8. Please wait until the connection reestablish.

1) Download the Astro app from the app store available on your Smart TV.
2) Follow the steps below depending on your Smart TV brand.



Astro continuously reviews its content proposition to offer the best choices and a variety of compelling content for our customers for the best viewing experience. As such, we will cease the sale of PPV passes on CH200 from 8 October onwards.
Customers can continue to enjoy their favourite content by subscribing to the relevant packs and stay tuned for more exciting offers to be announced soon.
STEP 1
On your remote, press the HOME button and the home menu will be displayed on top of your screen.

STEP 2
Navigate to Settings.

STEP 3
Navigate to STB Diagnostics and press "OK".

STEP 4
Select General Diagnostics and press "OK".

STEP 5
Details information of General Diagnostics screen will be displayed.

STEP 6
Press down arrow on your remote to get more information.

Unfortunately, you will no longer be able to access Disney+ Hotstar via Astro if you cancel your Astro subscription with Disney+ Hotstar entitlement.
No, you will not be automatically switched to the new pricing. To perform a manual switch, please contact us at 03-9543 3838.
Astro Fibre WiFi router is a dual-band edge Residential Gateway which supports two frequency bands 2.4GHz and 5GHz.

| Step 1: Visit https://id.astro.com.my/ and click on “Forgot Password?” | Step 2: Enter your username, email or mobile number. A verification code will be sent to you. Please enter it into the field and click “Verify” to reset your password. |
The Kids Friendly Profile is an enhancement to the Kids User Profile feature with the following major improvements:
These enhancements are available across the Astro GO app, Ultra/Ulti Box, and Multiroom Box/Smart TV app.
Click here to find out more on this new feature and how to use it!
No, please use a Malaysian mobile number registered with a local network service to register and activate access for Disney+ Hotstar with your Astro subscription.
STEP 1
On your remote, press the Home button and the menu will be displayed on top of your screen.
STEP 2
Navigate to Settings.
STEP 3
Navigate to Restore and press "OK".
STEP 4
Navigate to Restore Factory Settings and press "OK".

STEP 5
Enter your PIN to access this setting. (Default PIN is 0000).
STEP 6
Navigate to Restore and press "OK" to confirm your selection.
Otherwise, navigate to Cancel, go back to remain the settings.
STEP 7
Please wait while the box restoring defaults and will reboot once complete.
STEP 8
Your box will automatically restart and display this screen.
Click here to follow New Installation Settings guide for Satellite
Click here to follow New Installation Settings guide for Plug and Play
STEP 1
On your remote, press the HOME button and the home menu will be displayed on top of your screen.

STEP 2
Navigate to Settings.

STEP 3
Navigate to STB Diagnostics and press "OK".

STEP 4
Select Household Diagnostics and press "OK".

STEP 5
Details information of Household Diagnostics screen will be displayed.

STEP 1
Check your current software version on your box.
If the software version updated (Refer to Table 1) , proceed to STEP 2.
If software version different from Table 1, click here for Software Update guide.

Once software is updated, tune to the impacted channel.
If issue persist, proceed to STEP 2.
STEP 2
Run Test Satellite Frequency.
Click here for the guide.
If dCSS Scan Entrypoint Success, proceed to submit report here.
Guide to submit report:
At Feedback Type select "I have Astro service related question/request" and Sub Category as "Technical Interruption".
Fill up all the required information and submit.
Please indicate if you agreed to recontract for 12 months (technical visit is FOC) or paid visitation (RM65).
You will receive appointment details via SMS within 48 hours.

If dCSS Scan Entrypoint Fail, proceed to STEP 3.

STEP 3
Proceed to Update Satellite Frequency.
Click here for the guide.
Once completed, tune to the impacted channel.
If issue persist, proceed to submit report here.
Guide to submit report:
At Feedback Type select "I have Astro service related question/request" and Sub Category as "Technical Interruption".
Fill up all the required information and submit.
Please indicate if you agreed to recontract for 12 months (technical visit is FOC) or paid visitation (RM65).
You will receive appointment details via SMS within 48 hours.
Multiroom (Astro Box) requires an Astro box to be setup and can be accessed through the regular satellite feed or streaming on home Wi-Fi. Meanwhile, the Multiroom (Smart TV) only requires a Smart TV and no installation needed. Customers can download the Astro app on the Smart TV and connect to home Wi-Fi to stream.
Customers subscribing to the following Astro packs will get to automatically enjoy Disney+ Hotstar as part of their newer, bigger and better packs
Customers with any of the above subscriptions with an Ultra or Ulti Box will also be able to enjoy Disney+ Hotstar on their big screen TV via their Astro Box, in addition to disneyplushotstar.my and the mobile app. Please click here on how to access Disney+ Hotstar on the Ultra/Ulti Box.
Astro customers who are not on the above Packs may upgrade to the Movies, Movies Plus, Premium 1, Premium 3 or Platinum Pack to receive access to Disney+ Hotstar at no additional cost. Alternatively, customers may visit www.astro.com.my/disney to subscribe to Disney+ Hotstar Premium through a 3-month plan via Astro at RM54.90 (NP: RM79.90 quarterly, Astro customer may see up to 30% savings in their Disney+ Hotstar Premium subscription)
For more information, please visit www.astro.com.my/disney. If you need further help, please WhatsApp “DH Help” to Astro or call them at 03-9543 3838 for assistance.