
Astro 提供的免费卫星电视服务。终身收看娱乐,新闻,学习和资讯节目等。
图片仅供参考。
免费观看15多个电视频道和10+个广播频道。
* 需遵守Astro条款和条件。
步骤一 |
步骤二 |
步骤三 |
选择配套然后提交您的申请。 |
等待安装。 |
享受您的新 Astro / 宽频! |
探索我们的电视配套,其中包含各种娱乐频道。
为家庭中的每个人制作必看的本地和国际内容。
最好的本地和国际卡通片和教育娱乐片。
汇集全球电影和剧集,充满动作、剧情和震撼刺激。
在您探索世界秘密的同时,您还可以了解最新的突发新闻和时事。
见证每场主要联赛和现场体育赛事以及家庭娱乐活动。
集电影、体育和各种流媒体应用于一体的终极娱乐体验。
适合家居办公及串流。以 100Mbps 的速度连接并享受不间断的流媒体、游戏和浏览。
免费 数据机
免费 WiFi-6 路由器
无限数据
| 包括什么? |
Entertainment Pack RM49.99 |
100Mbps Astro Fibre RM99.00 |
| 包括什么? |
Entertainment Pack + Kids RM59.98 |
100Mbps Astro Fibre RM99.00 |
| 包括什么? |
Entertainment Pack + Blockbuster RM59.98 |
100Mbps Astro Fibre RM99.00 |
| 包括什么? |
Entertainment Pack + News & Documentaries RM64.98 |
100Mbps Astro Fibre RM99.00 |
| 包括什么? |
Sports Pack RM99.99 |
100Mbps Astro Fibre RM99.00 |
| 包括什么? |
Epic Pack RM199.99 |
100Mbps Astro Fibre RM99.00 |
适合有4K串流及游戏需求的小型家庭。以 500Mbps 的速度连接并享受快速稳定的互联网,满足您的所有需求。
免费 数据机
免费 WiFi-6 路由器
无限数据
| 包括什么? |
Entertainment Pack RM49.99 |
500Mbps Astro Fibre RM149.00 |
| 包括什么? |
Entertainment Pack + Kids RM59.98 |
500Mbps Astro Fibre RM149.00 |
| 包括什么? |
Entertainment Pack + Blockbuster RM59.98 |
500Mbps Astro Fibre RM149.00 |
| 包括什么? |
Entertainment Pack + News & Documentaries RM64.98 |
500Mbps Astro Fibre RM149.00 |
| 包括什么? |
Sports Pack RM99.99 |
500Mbps Astro Fibre RM149.00 |
| 包括什么? |
Epic Pack RM199.99 |
500Mbps Astro Fibre RM149.00 |
完美符合中型家庭的工作及游戏需求。以 1Gbps 的速度连接,让您体验到超快的互联网速度。
免费 数据机
免费 WiFi-7 路由器
无限数据
| 包括什么? |
Entertainment Pack RM49.99 |
1Gbps Astro Fibre RM229.00 |
| 包括什么? |
Entertainment Pack + Kids RM59.98 |
1Gbps Astro Fibre RM229.00 |
| 包括什么? |
Entertainment Pack + Blockbuster RM59.98 |
1Gbps Astro Fibre RM229.00 |
| 包括什么? |
Entertainment Pack + News & Documentaries RM64.98 |
1Gbps Astro Fibre RM229.00 |
| 包括什么? |
Sports Pack RM99.99 |
1Gbps Astro Fibre RM229.00 |
| 包括什么? |
Epic Pack RM199.99 |
1Gbps Astro Fibre RM229.00 |
为满足所有人的一切需求而设的终极高速互联网。以 2Gbps 的速度连接,享受闪电般的网络速度。
免费 数据机
免费 WiFi-7 路由器
无限数据
| 包括什么? |
Entertainment Pack RM49.99 |
2Gbps Astro Fibre RM319.00 |
| 包括什么? |
Entertainment Pack + Kids RM59.98 |
2Gbps Astro Fibre RM319.00 |
| 包括什么? |
Entertainment Pack + Blockbuster RM59.98 |
2Gbps Astro Fibre RM319.00 |
| 包括什么? |
Entertainment Pack + News & Documentaries RM64.98 |
2Gbps Astro Fibre RM319.00 |
| 包括什么? |
Sports Pack RM99.99 |
2Gbps Astro Fibre RM319.00 |
| 包括什么? |
Epic Pack RM199.99 |
2Gbps Astro Fibre RM319.00 |

Astro 提供的免费卫星电视服务。终身收看娱乐,新闻,学习和资讯节目等。
图片仅供参考。
新的解码器,不包含卫星天线和电缆。您必须已安装 Astro/Njoi 卫星天线和电缆并正常运作。
包括安装。
新的解码器配有卫星天线和电缆。
包括安装。
可靠的宽频配套可实现更高层次的业务增长。
支持最多 5 台设备上的 2-3 个用户。
支持最多 10 台设备上的 6 个用户。
支持多台设备上最多10个重度用户。
支持多台设备上最多 10 名高级用户。
为多台设备上最多 10 位高级用户提供终极支持。
适合家居办公及串流。
100Mbps/50Mbps
免费 Standard Router (RG5)
100Mbps/50Mbps
免费 Standard Router (RG5)
Netflix Basic
适合全高清串流及浏览。
300Mbps/50Mbps
免费 WiFi-6 Combo Box
300Mbps/50Mbps
免费 WiFi-6 Combo Box
Netflix Basic
适合有4K串流及游戏需求的小型家庭。
500Mbps/100Mbps
免费 WiFi-6 Combo Box
500Mbps/100Mbps
免费 WiFi-6 Combo Box
Netflix Standard
完美符合中型家庭的工作及游戏需求。
1Gbps/500Mbps
免费 WiFi-6 Combo Box
1Gbps/500Mbps
免费 WiFi-6 Combo Box
Netflix Standard
为满足所有人的一切需求而设的终极高速互联网。
2Gbps/1Gbps
免费 WiFi-6 Combo Box
2Gbps/1Gbps
免费 WiFi-6 Combo Box
Netflix Standard
可靠的宽频配套可实现更高层次的业务增长。
支持最多 5 台设备上的 2-3 个用户。
支持最多 5 台设备上的 2-3 个用户。
固定 IP。
支持最多 10 台设备上的 6 个用户。
支持最多 10 台设备上的 6 个用户。
固定 IP。
支持多台设备上最多10个重度用户。
支持多台设备上最多10个重度用户。
固定 IP。
支持多台设备上最多 10 名高级用户。
支持多台设备上最多 10 名高级用户。
固定 IP。
适合家居办公及串流。
免费 WiFi-6 Router
免费 WiFi-6 Router
无限语音通话
适合全高清串流及浏览。
免费 WiFi-6 Router
免费 WiFi-6 Router
无限语音通话
适合有4K串流及游戏需求的小型家庭。
免费 WiFi-6 Router
免费 WiFi-6 Router
无限语音通话
完美符合中型家庭的工作及游戏需求。
免费 WiFi-6 Router
免费 WiFi-6 Router
无限语音通话
为满足所有人的一切需求而设的终极高速互联网。
免费 WiFi-6 Router
免费 WiFi-6 Router
无限语音通话
签购
| Astro Njoi UniFi Maxis |
在这里找到您要的答案。
我们提供一站式服务为您申请Astro和Broadband。不必开车,排队和在销售柜台等候。 我们可以帮助您处理您的申请。
我们不收取额外费用。 无需提供信用卡信息。 费用与您在销售柜台申请的费用相同。
首先,您可以在线申请,我们将在工作时间内立即与您联系。 通过WhatsApp/电子邮件/传真发送您的身份证-IC(马来西亚公民)/ 护照(外国人)的复印件给我们。 收到所有资料后,我们将立即处理您的申请。
一旦收到您的完整资料,我们将在工作时间内立即处理您的申请。一旦您的申请获得批准,服务提供商的承包商将与您联系以进行安装预约。
ASTRO 和宽频收费同时在一张账单,享受更大的节省和无忧的账单支付。 在24个月的合约期内,您可以每月以折扣价享受 Astro 和宽频。
Astro 提供多种电视配套,包括娱乐、体育、电影和儿童配套。您可以选择符合您观看需求的配套,并在适用情况下添加额外的串流应用服务。
可以,您可以只订阅 Astro 电视配套而无需绑定宽频。不过,将 Astro 电视与光纤宽频绑定可享有更好的每月优惠,并且只需支付一张综合账单,更加方便。
对于小型家庭以及轻度上网和串流使用者,100Mbps 通常已足够。较大家庭、游戏玩家或重度串流用户则可选择 500Mbps 或 1Gbps 配套,以获得更流畅的多设备使用体验。
大多数 Astro 电视和光纤宽频配套都附带 24 个月合约期。如在合约期满前取消服务,可能会产生提前终止费用。
可以,您可在符合资格及覆盖范围的情况下随时升级电视配套或宽频速度。根据升级情况,可能需要重新计算合约期限。
您的每月账单将由 Astro 直接发出。您可通过电子邮件接收账单,或通过 Astro 账户在线查看。绑定配套用户将收到电视与宽频服务的综合账单。
付款方式包括网上银行、自动扣款、信用卡或 Astro 提供的其他认可付款渠道。我们的团队将在申请过程中为您提供协助。
如果您遇到任何服务中断问题,可联系 Astro 客户服务寻求技术协助。大多数情况下可远程解决,如有需要将安排技术人员上门处理。
可以,迁移服务需视新地址是否在服务覆盖范围内而定。根据您的配套,可能会产生迁移费用及合约调整。
不需要,提交申请时无需提供信用卡资料。服务获批后,付款安排将由 Astro 直接处理。
部分 Astro 电视配套可根据当前促销及服务情况添加串流服务等附加项目。可能需支付额外月费。
是的,光纤安装时通常会提供 WiFi 路由器。路由器型号可能会根据所选宽频速度配套而有所不同。
可以,我们会在处理您的申请前确认您地址的服务覆盖范围,以确保该地区可安装宽频服务。
马来西亚公民需提供 MyKad 复印件。外籍人士则需在提交宽频申请时提供护照复印件。
申请获批后,服务提供商通常会在 2 至 7 个工作日内联系您安排宽频安装预约。
大多数 Astro 宽频配套附带 24 个月合约期,从安装日期开始计算。如您搬迁,可能需要在新地址重新签订 24 个月合约。
可以,您可在新地址具备服务覆盖的情况下迁移宽频服务。合约期限可能会从新安装日期起重新计算 24 个月。
可以,您可申请在家中调整宽频设备位置。若属于非标准安装,可能会产生额外费用,并需在评估后直接支付给安装人员。
可以,您可转用 Astro 宽频。为避免服务中断,建议在终止现有宽频合约前先开通新的宽频服务。
标准安装在促销期间可能免费,但非标准安装(如设备迁移或复杂布线)可能会产生额外费用,并需直接支付给安装人员。
STEP 1
Press "HOME" button on your remote control.

STEP 2
Navigate to Settings and press "OK".

STEP 3
Navigate to STB Diagnostics and press "OK".

STEP 4
Navigate to IP Diagnostics and press "OK".

STEP 5
IP Diagnostics information will be displayed.

No, you will not be charged 8% Service Tax for paper billing option.
Your Disney+ Hotstar will be paused and will only resume once your Astro service is reinstated.
No, you are still able to access HBO Go on your current Movies pack.
Please check your internet speed and connection status via internet connection test. If your internet is working fine and the issue persists, proceed to submit report via WhatsApp or Feedback Form.
Astro ID is the account you use to sign in and manage all your Astro services online. You can use your Astro ID for the following Astro apps and portals:
You can create an Astro ID using your mobile number or email address here. To secure your Astro ID, please proceed to next step and link the ID to your Astro account number (10 digits) or smart card number (12 digits).
Upon successful subscription, you will be able to view your chosen HD channels within 3 hours by keying in the channel numbers into your remote control. Please note that subscription through Channel 200 will take effect within 24 hours.
You may contact Astro's Contact Centre (03 - 9543 1543) to process the cancellation.
The Mesh WiFi device(s) needs to be returned upon service termination via an arranged pick-up by our installers.
Yes, switching package is allowed. However, switching package from Non-Deal to Deal bundle will refresh a new 24-month contract.
Please submit your issue here or you can WhatsApp us at 03-9543 3838.
The main changes are the revamped look and feel of the user interface on the Smart TV App, which include redesigns to the Astro interface that consists of title rows at the Home Page to feature popular franchises, new live programmes posters and changes to the menu bar for easier navigation.
For more info, please read our dedicated FAQ on this here.
In addition, we have also recently introduced a new look to the Title Information Page and the ability to disable the Profile Selection Screen. For more information, please click here.
If you would like more information or to provide feedback, kindly log in to our support page via support.astro.com.my. For more questions regarding Astro Pack, you may reach out to us via call at 03-7481 1000 (Monday to Friday, 9AM – 6PM exclude public holidays).
Currently Astro GO is only available in Malaysia. You will not be able to access it if you are overseas.
We are working with the Sony team to ensure you will be able to enjoy these 4K UHD channels soon. We will keep you posted once these channels are available to you!
For customers with the Ultra or Ulti Box, you will be charged a fee of RM100 (not inclusive of Govt. tax) upon confirmation of lost Astro Box and Smart Card/SIM Card.
For lost Smart Card/SIM card only, you may be charged RM50 to obtain a replacement.
For customers with Entertainment Plus, Movies Plus, Sports Plus, Premium 2, Premium 3, and Platinum Pack
For Non-Entertainment Plus, Premium 2, Premium 3, and Platinum Pack Pack customers (New Netflix customers)
Note: The Netflix plan will be defaulted to Premium, you may select ‘Change Plan’ to choose the ‘Standard’ plan.
For Non-Entertainment Plus Pack, Premium 2, Premium 3, and Platinum Pack customers (Existing Netflix customers)
The Liga Malaysia will be available for all Astro customers starting 3 May 2024 as part of your Astro subscription at no additional cost until further notice.

1. Please standby computer/laptop to access to the internet and connection must be via LAN (cable) [Connect the LAN (cable) to the yellow port in Maxis Router and direct to computer/laptop].
2. You may open any web browser such as Google Chrome, Internet Explorer, Mozilla Firefox and etc.
3. On the address bar, please go to http://192.168.1.254 and below page will appear.

If below box appear, please enter required details:
USERNAME: Administrator
PASSWORD: (ACCESS KEY AT THE RGW STICKER)
(These are the defaults, if you have done previous configuration on your router the password may be different)

4. Once enter into the page "'TECHNICOLOR TG784N V3'', you may follow below steps to get the best wireless channel information.

A. Select "Home Network".
B. Click "WLAN: SSID" to proceed to next screen.
C. In order to get the best wireless channel, click "Wireless Scan" to scan available surroundings wireless Channel.

D. Please choose channel with lesser number of usage.
Example in below case, you may choose channel 4.

5. To configure wireless channel, please proceed with below steps.

A. Select "Home Network".
B. Click "WLAN: SSID" to proceed to next screen.
C. Then, click "Configure" to change the channel selection (automatic to manual) and other configuration option.

D. Please ensure below items:

i. WLAN Enable: Tick
ii. Interface Enable: Tick
iii. Change the Channel Selection to Manual
iv. Change the wireless Channel based on Step 4(D).
v. Once completed the selection, click the "Apply" button.
The Malaysia Communication and Multimedia Commission (MCMC)has issued a directive to all telecommunication companies (telcos) to block the sending and receiving of SMS with URL links. The move is aimed at preventing users from becoming victims of online scams. This exercise is applicable for all person-to-person SMS with URL links sent to or received from local and international mobile numbers, which has already taken effect as of 2 May 2023.
This issue occurs because your TV does not support the higher resolution.
STEP 1
Switch off the power for your box and make sure that the adapter's power light is off.

STEP 2
Switch on the power for your box and make sure that the adapter's power light is on.

STEP 3
Press the standby button repeatedly after switch on the power.
The Startup Options screen will appear on your TV.

STEP 4
Press "987" to access the Advanced Startup Options menu.
Then, press "1" to initiate a reset setting.

STEP 5
Press "OK" to confirm restore to factory setting.

STEP 6
After the factory setting is restored, TV will turn blank.
Please wait until the box completes initiate setup.

STEP 7
Press "1" to initiate Linux download on the software.

STEP 8
Once completed, the following screen will appear on your TV.
Refer to Installation Setup guide here to complete the setup.

Please use your Astro ID to log in to the Astro Fibre App. If you do not have an Astro ID, kindly follow the simple steps here to create one.
Starting 28 April 2022, Astro customers can access Disney+ Hotstar via Ultra Box, mobile app and website. We are working towards making Disney+ Hotstar available via the Ulti Box. Stay tuned for updates.
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You can proceed with below troubleshooting if the weather is good. Ortherwise, you may try again later.
STEP 1
On your remote, press the “HOME” button and the home menu will be displayed at the bottom of your screen.
STEP 2
Navigate to SETTINGS and press “OK”.
STEP 3
Navigate to STB DIAGNOSTICS and press “OK”.
STEP 4
Refer to the signal strength % shown on the top left of your screen.
If it is 65% or higher, please go to WhatsApp to receive further help.
If it is below 65%, please go to STEP 5.
STEP 5
Switch off the power for your box and make sure that the adapter’s power light is off.
STEP 6
Unscrew the satellite cable from the box and pull it out.
STEP 7
Plug the satellite cable back into the box and screw it back securely.
STEP 8
Switch on the power for your box and make sure that the adapter’s power light is on.
Please wait for 5 minutes.
STEP 9
Turn on your box. You should no longer be experiencing this issue.
If issue persist, please attach a picture of your General tab of the STB Diagnostics for assistance.
Centralized Dish
If issue persist under a centralised satellite dish, please refer to your respective Building Management before contacting our agents.
Tap on the "Account' tab on the navigation bar and scroll to "Billing' section. Tap on "Bill Statement' to view any bill statement up to six (6) months.

Do ensure that you are logging in with the correct Astro ID and password. If you are still unable to remember your password, please proceed to use the “forgot password” function to reset your password.
If the issue persists, you may submit an enquiry through our feedback form here. Choose feedback type as “Technical issues” and the issue as “I have an enquiry/issue with Apps.” Then, select the app you’re having trouble logging into, and submit the form. We will get in touch with you within 48 hours.
Kindly note that you will need to link yourAstro ID with an active Astro subscription to use Astro GO, My Astro, and other partner apps that is included in your subscription. You may refer to the steps here on how to do this.
No. Astro GO is a FREE entitlement exclusively for customers with an Astro subscription. If you do not have an Astro subscription account, please visit astro.com.my to find out more.
If you have NOT made any changes to your Astro pack on or after 9th November 2021, you can enjoy up to four (4) concurrent streams on Astro GO anywhere, anytime. However, if you have Astro GO+ as part of your subscription, you will be upgraded to four (4) concurrent streams.
STEP 1
On your remote, press the HOME button and the menu will be displayed on top of your screen.
STEP 2
Navigate to Settings.
STEP 3
Navigate to Network Settings and press “OK”.
STEP 4
Navigate to Test Connection and press “OK”.
STEP 5
Test Connection results will be displayed on the screen.
Yes, you may cancel your Astro Fibre order before service activation, however, kindly note that there is a cancellation charge of RM212 (inclusive of SST) for any service cancellation done 48 hrs before scheduled appointment.
From 8 October 2021 onwards, Astro will be ceasing the daily passes (e.g. 3, 5, 7 & 30 days passes). Please subscribe to the relevant packs to continue enjoying your favourite content. Stay tuned for more exciting offers. Thank you.
Yes, you can switch to Astro Fibre and all the devices provisioned will be maintained (Fibre modem & WiFi router) with the new Astro Fibre subscription. However, your Astro TV package will be removed/terminated.
An early cancellation fee will be applied if you are still within the 24-month contract. Please refer to the Astro Fibre's cancellation details.
STEP 1
On your Astro remote, press the HOME button and the home menu will be displayed on top of your screen.
STEP 2
Navigate to Settings.
STEP 3
Navigate to STB Diagnostics and press "OK".
STEP 4
Select General Diagnostics and press "OK".
STEP 5
General Diagnostics results will be displayed on the screen.
Scroll until observed the SW Download Status.
Each Astro customer can subscribe to a maximum of one (1) Multiroom (Smart TV) subscription. If you need additional Multiroom access, you may subscribe to Multiroom (Astro Box). All subscription has to be used within the same location as per the main subscription.
Please see the table below for the offers available for residential customers.

Notes:
· Installation fee includes Government tax.
· Monthly subscription fee does not include Government tax.
· The Ulti Box offers in the table above include a contract Period of 24 months with a pro-rated early termination fee of RM600 (excluding Government tax).
· The installation fees listed in the table above applies for a standard installation of the Ulti Box in your home. Additional charges may apply for non-standard installation.
· * Existing customers with monthly pack >RM100 are recommended to select Ultra Box @ FREE Installation fee with 24 months contract.
· ** New customers with monthly pack >RM100 are recommended to select Ultra box @ RM99 installation fee with 24 months contract.
· You may visit https://product.astro.com.my/box to find out more details about Astro Ultra Box.
· Ulti Box installation is free for Astro & Broadband customers for Starter Pack and above. A separate list of TNC’s will be applicable for this offer.
Astro continuously reviews its content proposition to offer the best choices and a variety of compelling content for our customers for the best viewing experience. As such, we will cease the sale of PPV passes on CH200 from 8 October onwards.
Customers can continue to enjoy their favourite content by subscribing to the relevant packs and stay tuned for more exciting offers to be announced soon.
Step 1:
Type ASTRO<space>BAL<space>10-Digit Astro Account No.
Example: ASTRO BAL 08XXXXXXXX
*Standard telco charges and Terms and Conditions apply
Step 2:
Send SMS to 66688
No, if you already have an Ulti box you will not be required to swap the box to enjoy the new packs. However, if you would like to access 4K UHD content, you may upgrade to Ultra Box. Installation and activation fees will be chargeable depending on your package selection.
You should have received an email or SMS with your activation details, please click on the link provided to be redirected to the Netflix website to activate your account.
Alternatively, you can also activate Netflix on your Ultra/Ulti Box. Please surf to CH 741 on your Ultra/Ulti Box (or click the Netflix button on your Astro remote) and follow the instructions on the screen.
Astro Rewards is open to all *Active Astro PayTV customers and their immediate family members
* "Active Astro customer" refers to subscriber of the Astro Service and whose account is current and active with no outstanding payments due and owing to Astro and who has not breached the Astro subscription agreement nor given any instructions to terminate and /or suspend his/her subscription to the Astro Service as at the date of winner notification. Winners must remain active Astro customers until the date of collection of prizes.
The default PIN is 0000. You may change your PIN to a secure one by doing this at Settings, under your Preferences, select PIN Management, enter your old PIN or default PIN and proceed to create a new PIN.

Video On Demand is FREE* for all Astro customers with connected Astro boxes (Ultra Box, Ulti Box, HD-PVR &PVR boxes). Aside from our extensive library of more than 110,000 video, you can also enjoy blockbuster movies on a pay-per-view basis.
Please note that your default pin is 0000 to make any purchases.
*Entitlement is based on subscription package.

1. Please use a LAN ethernet cable and connect your computer/laptop to the back of the Maxis Router.
2. You may open any web browser such as Google Chrome, Internet Explorer, Mozilla Firefox, etc.
3. On the address bar, please go to http://192.168.1.254 and the page below will appear.

The default login of the router as below. If you have done a configuration on your router and changed your password previously, please use the password you have previously set.
Username: administrator
Password: Router S/N (Available on the sticker at the back of the router)
4. Once you have successfully login, the router's web-based setup page will appear.

5. From the left menu, select WIRELESS to access the screen below.

6. You may change the Network Name (SSID) and the Password to follow your preferences, then scroll to bottom and click "Apply" for the changes to take place.

7. A warning box will popup, click "OK" for the changes to take place and reconnect to the new wireless name with the new password once completed.

8. Please wait until the connection reestablish.

STEP 1
On your remote, press the HOME button and the home menu will be displayed on top of your screen.

STEP 2
Navigate to Settings.

STEP 3
Navigate to STB Diagnostics and press "OK".

STEP 4
Select Advanced Diagnostics and press "OK".

STEP 5
Details information of Advanced Diagnostics screen will be displayed.

STEP 6
Press down arrow on your remote to get more information.


3. Click the Network Utility icon to open the Network Utility window.
4. For Ping Test, select the Ping tab and then type the address you'd like to ping in the text box. Click Ping and wait for the ping results.

5. For Traceroute Test, select the Traceroute tab and then type the address you like to traceroute in the text box. Click Trace and wait for the traceroute results.

1. Click the Search icon (magnifying glass) in the bottom left-hand corner and type "cmd" into the search bar.

2. Select the Command Prompt app - it will be at the top of the list of search results as the best match.

3. A black box with a flashing cursor will open; this is the Command Prompt.
For Ping Test, type "ping" and then hit the Space bar on your keyboard. Type in the address you like to ping and then hit the Enter key on your keyboard. Wait for the ping results.

For Traceroute Test, type "tracert" and then hit the Space bar on your keyboard. Type in the address you like to trace and then hit the Enter key on your keyboard. Wait for the tracert results.

1. Open the Start menu by clicking the Windows icon at the bottom left-hand corner of the screen.
2. Type "cmd" in the search bar at the bottom of the menu.
3. Click cmd found in the search results for Programs.

4. A black box with a flashing cursor will open; this is the Command Prompt.
For Ping Test, type "ping" and then hit the Space bar on your keyboard. Type in the address you like to ping and then hit the Enter key on your keyboard. Wait for the ping results.

For Traceroute Test, type "tracert" and then hit the Space bar on your keyboard. Type in the address you like to trace and then hit the Enter key on your keyboard. Wait for the traceroute results.

1. Move the mouse to the right-hand corner of the screen to make the vertical menu bar (charm bar) appear. Click Search.
2. Type "cmd" in the search bar and hit the Enter key on your keyboard.

3. Click cmd that found in the search results for Programs.
4. A black box with a flashing cursor will open; this is the Command Prompt.
For Ping Test, type "ping" and then hit the Space bar on your keyboard. Type in the address you like to ping and then hit the Enter key on your keyboard. Wait for the ping results.

For Traceroute Test, type "tracert" and then hit the Space bar on your keyboard. Type in the address you'd like to trace and then hit the Enter key on your keyboard. Wait for the traceroute results.

1. Click the Start button in the bottom left-hand corner of the screen.
2. Click the Run option in the right-hand column.

3. Type "cmd" in the text box and then hit the Enter key on your keyboard.

4. A black box with a flashing cursor will open; this is the Command Prompt.
For Ping Test, type "ping" and then hit the Space bar on your keyboard. Type in the address you'd like to ping and then hit the Enter key on your keyboard. Wait for the ping results.

For Traceroute Test, type "tracert" and then hit the Space bar on your keyboard. Type in the address you'd like to trace and then hit the Enter key on your keyboard. Wait for the tracert results.

Refund process required 5 working days by Astro and additional 3 - 7 working days required subject to the respective processing banks.

1. Please standby computer/laptop to access to the internet and connection must be via LAN (cable) [Connect the LAN (cable) to the yellow port in Maxis Router and direct to computer/laptop].
2. You may open any web browser such as Google Chrome, Internet Explorer, Mozilla Firefox and etc.
3. On the address bar, please go to http://192.168.1.254 and below page will appear.

If below box appear, please enter required details as below:

USERNAME: Administrator
PASSWORD: (ACCESS KEY AT THE RGW STICKER)
(These are the defaults, if you have done previous configuration on your router the password may be different)
4. Once enter into the page ‘’TECHNICOLOR TG784N V3’’, you may follow below step for the wireless information.
i. Click "Configure”

ii. Once clicked configure button, below screen will appear.

A. This is your current password. Please delete and enter the new password.
B. Once completed the selection; click the "Apply" button. Router will auto reboot and connection re-establish after few minutes.
Please re-connect your wireless using the new password.
Upon submitting your application, you will receive the eKYC link via SMS/email/astro.com.my to complete the eKYC verification within 3 days.
STEP 1
On your remote, press the HOME button and the home menu will be displayed on top of your screen.

STEP 2
Navigate to Settings.

STEP 3
Navigate to Satellite Settings and press "OK".

STEP 4
Select Diagnostics and press "OK".

STEP 5
Signal reading on Tuner 1 will be displayed. Navigate to right arrow for next step.

STEP 6
Signal reading on Tuner 2 will be displayed. Navigate to "Done" and press "OK" to complete the diagnostics.

The Download/Upload for each of the speed is as follow:
50Mbps/20Mbps
100Mbps/50Mbps
500Mbps/100Mbps
800Mbps/200Mbps
*Actual download/upload speeds is dependent on external factors, including but not limited to the distance between your devices and the WiFi router, network capacity and the number of connected users, the quality of your internal wiring, any obstructions of WiFi signals, the signal strength of wireless connection from your devices and if you are using a wireless connection.
Access Astro GO via:
Create Astro ID and secure your ID by linking it to your Astro Account.
Upon launching Astro GO app, you will be required to login with your Astro ID. If you do not have an Astro ID, please follow the steps below to create one.


Log in with your Astro ID and start streaming.
Please note that Astro GO is exclusive for Astro customers.