我们提供一站式服务为您申请Astro和Broadband。不必开车，排队和在销售柜台等候。 我们可以帮助您处理您的申请。

我们不收取额外费用。 无需提供信用卡信息。 费用与您在销售柜台申请的费用相同。

首先，您可以在线申请，我们将在工作时间内立即与您联系。 通过WhatsApp/电子邮件/传真发送您的身份证-IC（马来西亚公民）/ 护照（外国人）的复印件给我们。 收到所有资料后，我们将立即处理您的申请。

一旦收到您的完整资料，我们将在工作时间内立即处理您的申请。一旦您的申请获得批准，服务提供商的承包商将与您联系以进行安装预约。

ASTRO 和宽频收费同时在一张账单，享受更大的节省和无忧的账单支付。 在24个月的合约期内，您可以每月以折扣价享受 Astro 和宽频。

Astro 提供多种电视配套，包括娱乐、体育、电影和儿童配套。您可以选择符合您观看需求的配套，并在适用情况下添加额外的串流应用服务。

可以，您可以只订阅 Astro 电视配套而无需绑定宽频。不过，将 Astro 电视与光纤宽频绑定可享有更好的每月优惠，并且只需支付一张综合账单，更加方便。

对于小型家庭以及轻度上网和串流使用者，100Mbps 通常已足够。较大家庭、游戏玩家或重度串流用户则可选择 500Mbps 或 1Gbps 配套，以获得更流畅的多设备使用体验。

大多数 Astro 电视和光纤宽频配套都附带 24 个月合约期。如在合约期满前取消服务，可能会产生提前终止费用。

可以，您可在符合资格及覆盖范围的情况下随时升级电视配套或宽频速度。根据升级情况，可能需要重新计算合约期限。

您的每月账单将由 Astro 直接发出。您可通过电子邮件接收账单，或通过 Astro 账户在线查看。绑定配套用户将收到电视与宽频服务的综合账单。

付款方式包括网上银行、自动扣款、信用卡或 Astro 提供的其他认可付款渠道。我们的团队将在申请过程中为您提供协助。

如果您遇到任何服务中断问题，可联系 Astro 客户服务寻求技术协助。大多数情况下可远程解决，如有需要将安排技术人员上门处理。

可以，迁移服务需视新地址是否在服务覆盖范围内而定。根据您的配套，可能会产生迁移费用及合约调整。

不需要，提交申请时无需提供信用卡资料。服务获批后，付款安排将由 Astro 直接处理。

部分 Astro 电视配套可根据当前促销及服务情况添加串流服务等附加项目。可能需支付额外月费。

是的，光纤安装时通常会提供 WiFi 路由器。路由器型号可能会根据所选宽频速度配套而有所不同。

可以，我们会在处理您的申请前确认您地址的服务覆盖范围，以确保该地区可安装宽频服务。

马来西亚公民需提供 MyKad 复印件。外籍人士则需在提交宽频申请时提供护照复印件。

申请获批后，服务提供商通常会在 2 至 7 个工作日内联系您安排宽频安装预约。

大多数 Astro 宽频配套附带 24 个月合约期，从安装日期开始计算。如您搬迁，可能需要在新地址重新签订 24 个月合约。

可以，您可在新地址具备服务覆盖的情况下迁移宽频服务。合约期限可能会从新安装日期起重新计算 24 个月。

可以，您可申请在家中调整宽频设备位置。若属于非标准安装，可能会产生额外费用，并需在评估后直接支付给安装人员。

可以，您可转用 Astro 宽频。为避免服务中断，建议在终止现有宽频合约前先开通新的宽频服务。

标准安装在促销期间可能免费，但非标准安装（如设备迁移或复杂布线）可能会产生额外费用，并需直接支付给安装人员。

STEP 1    

On your remote, press the HOME button and the home menu will be displayed on top of your screen.

STEP 2  

Navigate to Settings.

STEP 3  

Navigate to S/PDIF Audio and press "OK".

‍

STEP 4    

Navigate to your preferred selection and press “OK”.

What is the BBC Player app?

BBC Player is an authenticated multi-genre SVOD (Subscription Video on Demand) service that allows viewers to watch the very best British programmes anytime and anywhere.

BBC brands available on the app include:

• BBC Earth inspires audiences by sharing the incredible wonders of our universe. BBC Earth showcases the work of the world's foremost factual filmmakers as it seeks to take audiences on a thrilling journey of discovery across natural history and science. From the smallest creature under the microscope to the limitless expanses of space, BBC Earth brings viewers face to face with heart pounding action, mind-blowing ideas and the wonders of being human.
• BBC First is the home of premium, original British dramas. Showcasing world-renowned, award-winning talent in front of and behind the camera, it delivers audiences the first chance to see stories that challenge, immerse and entertain, all with a unique British perspective.
• BBC Brit offers premium factual entertainment that is intelligent but irreverent. Male-skewing but with broader appeal, it blends expertise with entertainment and fact with fun. This brand is the exclusive home of Top Gear and covers a rich variety of subjects: cars, science, adventure, business, life-changing moments, extreme characters, quirky eccentrics and comedy. BBC Brit is available exclusively on BBC Player.
• BBC Lifestyle is the unique entertainment destination brimming with vibrant, fresh and exciting programmes which set trends and guide you into transforming your world; from revamping your home to invigorating your culinary skills and helping you become happier and get the best out of life.
• ​CBeebies is a pre-school channel for children aged six years and under. CBeebies provides a range of pre-school programming designed to encourage learning through play in a consistently safe environment. Acclaimed children's titles such as Bluey, Hey Duggee, Go Jetters, JoJo & Gran Gran, Thomas & Friends and Teletubbies encourage children to learn about and enjoy the world around them.

Who can access the BBC Player app?

Starting 20 December 2022, Astro customers on eligible packs will receive access to the BBC Player app to enjoy world class documentaries, premium British dramas, aspirational lifestyle programmes, engaging preschool programmes and more on the big screen via the Ultra Box, Ulti or stream via the mobile app or website for no additional charge.
 

What content is available on BBC Player?

Access to content within the BBC Player app is based on the pack that Astro customers have subscribed to:

How much does it cost to subscribe to BBC Player via Astro?

BBC Player is bundled to the selected pack listed above (Q3) for both existing and new eligible customers.

Subscribe to our TV Packs for better savings now by visiting www.astro.com.my or WhatsApp "Get BBC" at 03-9543 3838.

How do I access the BBC Player app on the Ultra Box or Ulti Box?

Eligible customers may follow the simple steps below to access the BBC Player app on their Ultra Box or Ulti Box:

How do I access the BBC Player mobile app?

Download the BBC Player app from the iOS App Store or Google Play Store.

After you have successfully downloaded the app to your mobile device, simply click "Astro" as your service provider and log in with your Astro ID. Once complete, you will get instant access to all your favourite BBC content right at your fingertips!

How can I access BBC Player via website?

Please visit www.bbcplayer.com on your browser, log in with your Astro ID and start streaming.

When can I start enjoying my BBC Player subscription?

Starting 20 December 2022, Astro customers on eligible packs will receive complimentary access to the BBC Player app to enjoy world class documentaries, premium British dramas, aspirational lifestyle programmes, engaging preschool programmes and more on the big screen via the Ultra Box, Ulti Box, or stream via the mobile app or website. Thank you for your support.

How many devices can I use to access the BBC Player app at one time?

Customers can access a maximum of 5 devices concurrently on the BBC Player app, including the Astro Ultra Box or Ulti Box.

Can I download content from the BBC Player app for offline viewing?

Yes, selected downloaded programmes will be available for viewing offline for up to 30 days. Just click on a programme you would like to watch offline to check if it is downloadable. Kindly note that this download feature is only available on the BBC Player app. If you are accessing the BBC Player website, you can only stream content online.

What is the storage requirement for content downloading?

The storage requirement is dependent on the type of videos users download as the space needed may vary.

Are there any subtitles available for content on the BBC Player app?

English closed captions are available for all BBC Player programmes, while Chinese and Bahasa Malaysia subtitles are available for selected programmes only.

What audio options are available for content on the BBC Player app?

Currently, only English audio is available for all BBC Player content.

Can I access content on the BBC Player app outside of Malaysia?

Unfortunately, you will not be able to stream or watch programmes online when you are outside of Malaysia. However, you will still be able to watch available downloaded programmes offline on the BBC Player mobile app.
 

Astro Login
How do I register for an Astro ID?

Download the BBC Player app > Select "Profile" > Click on "Log in with Astro ID" > Click on "Do not have an Astro ID? Click here".

Can I update my email address/mobile number for my Astro ID?

Yes, please visit Astro's Self Service Portal via myastro.astro.com.my to update your email address or mobile number.

I have forgotten my password; what should I do now?
Step 1: Click "Log in" and click "Forgot my password"
Step 2: Enter your email address and click "Submit"
Step 3: An email will be sent to your registered email address with further instructions on how to reset your password

How do I unlock a locked user account?

You may contact Astro's Customer Service by:

1. Submitting a feedback form here: https://support.astro.com.my/feedback-form or
2. Send a message on WhatsApp by typing "Hi" at 03-95433838.

Will my personal information be protected?

Yes, Astro is bound by the PDPA act. All information received will be used in accordance with our Privacy Notice.
 

Other App Enquiries

I am unable to log in to BBC Player with my Astro ID via Google; what should I do now?

Please follow the simple steps below if you are facing issues logging in to BBC Player:

1. Go to id.astro.com.my and log in via your Google account
2. Under "Profile", create a new password for your Astro ID
3. Return to BBC Player and sign in via Astro using your Gmail account and the new password

Who may I contact if I encounter any problems with the BBC Player app?

There are 4 ways for you to contact us for assistance:

Issues related to BBC Player in-app or content:

1. Submit an in-app feedback form to BBC Player, or
2. Reach out to BBC Player via email at bbcplayerops@bbc.com Issues related to Astro entitlement/packages:
3. Submit this feedback form here: https://support.astro.com.my/feedback-form, or
4. Send a message on WhatsApp by typing "Hi" at 03-95433838

No, the PVR service fee is included in all Starter Pack, Value Pack, Super Pack Lite, Super Pack and Super Pack Plus subscriptions only.

No, the Astro Fibre App is available for Astro Fibre customers with the RG21 router only.

Unfortunately, you can't. My Astro is an easy-to-use, free mobile phone app and responsive web portal that helps Astro customers manage their Astro accounts. Astro customers can watch their favourite shows anytime, anywhere using the Astro GO app which is included in their subscription.

When playing content from the Video On Demand library, a 15-second or 30-second video advertisement(s) will be shown before the On Demand programme starts. All advertisements will display a countdown to indicate the time remaining on the advertisement(s) and will not be skippable.

To find out more information on Astro GO advertising, please click here.

No, there will be no additional charges to access Liga Malaysia.

The notification you receive will depend on the payment method you choose:  
(i) My Astro Portal: e-receipt will indicate payment confirmation.
(ii) IVR:  Payment status will be notified over the IVR and an SMS notification will be sent for successful transactions.
(iii) SMS: Payment status will be notified via SMS.
(iv) Call: Payment status will be notified via SMS.
(v) Customer Service Centre: Physical receipt will indicate payment confirmation.

If you choose to downgrade your packs or terminate Astro services before the end of your contract term, you will have to pay a cancellation fee. This cancellation fee is calculated based on your subscribed package, contract period and box type. If you cancel your service(s)/change your packages upon completion of your contract term, you won't have to pay any cancellation fee.

Currently, there are no rebates provided when you sign-up for the Ultra/Ulti Plug & Play Box.

You will be charged 8% Service Tax on Astro Pay TV services rendered on or after 1st March 2024, whereas your Astro Fibre including Mesh will remain at 6% Service Tax.
 

Unfortunately, you cannot link your direct Disney+ Hotstar subscription to your Astro account. Please ensure that the mobile number used for your direct subscription to Disney+ Hotstar is different from the mobile number used to activate Disney+ Hotstar entitlement via your Astro subscription. If you do not have an alternative mobile number to nominate, kindly contact Disney+ Hotstar's customer service directly at disneyplus.my@hotstar.com for details on how to cancel your direct subscription. 

Customers with a Netflix Premium account are allowed to watch on up to 4 supported devices in 4K UHD and Netflix Spatial Audio. In addition, Netflix Premium subscribers are also allowed to download shows to watch offline on 6 devices at a time.

electronic Know-Your-Customer (eKYC) is an online process of identifying and verifying individual customers using electronic means. This enables a person to be an Astro customer anytime and anywhere, hassle-free and helps to secure your Astro account by protecting it from unauthorised usage.

Yes, you can upgrade your internet speed. However, speed downgrade is not allowed.

No, you will not be charged 8% Service Tax for paper billing option.

Your bill will be waived upon request.

Service will be resumed after you make payment within 45 days. The monthly subscription fee to be prorated accordingly and a reconnection fee of up to RM20 (exclusive of SST) will be applied upon service resumption. 

If payment is made within 45 days from your bill cycle date, Astro & Broadband services will be resumed within 3 hours of payment received. Your following month's bill will be prorated accordingly.

Find out more about the reconnection fee here.

The supported app platforms are iOS (requires iOS 13.0 or later), and Android (requires Android 8.1 or later), and all Harmony OS.

The supported web browser are Google Chrome, Safari, Mozilla Firefox, Microsoft Edge, Internet Explorer, Opera and other web browser.

You can add on Astro Fibre, our own internet service to your existing TV Pack for even more value and savings. Please click here to learn more about Astro Fibre.

Access Astro GO via:

1. Astro GO app
   • Download the Astro GO app on your device by clicking here. Please ensure that you have the latest updated version to enjoy new features.
   • For Huawei devices, head over to App Gallery to download the Astro GO app. Currently the supported devices and operating systems are as below:
     • Device Support: Huawei  P40
     • Platform requirement: EMUI  10.1 & above
2. Astro GO on web browser
   • Astro GO is also available for streaming directly via your computer or laptop at astrogo.astro.com.my
3. Access Astro GO app via a QR code on Channel 200 from your Astro Box
   • Turn on your Astro Box*, go to Channel 200, scroll down to the Astro GO tab and scan your unique QR code**. Click here for additional information on this feature.
   • *Channel 200 is only available for non-Plug & Play Astro Boxes.
   • ** We encourage use of your Device's built-in camera to scan the QR code where available. If using a QR code scanner app, use only from a trusted 3rd party provider. You are solely responsible for use of any code scanner on a Device and Astro shall not be liable to you for any reason whatsoever for any kind of loss or damage that you may suffer.

Create Astro ID and secure your ID by linking it to your Astro Account.

Upon launching Astro GO app, you will be required to login with your Astro ID. If you do not have an Astro ID, please follow the steps below to create one.

Log in with your Astro ID and start streaming.

Please note that Astro GO is exclusive for Astro customers.

Astro introduces Liga Malaysia for all Astro customers to watch the Malaysian Football League’s Liga Malaysia competitions LIVE, comprising Perlawanan Sumbangsih (Piala Sultan Haji Ahmad Shah), Liga Super, Piala FA and Piala Malaysia live in HD on Astro Arena (CH801), Arena Bola channels (CH803 and CH804) and stream on Astro GO until further notice.

No additional subscription is required. Video On-Demand (VOD) is a value-added service for all Astrro customers with connected Astro boxes (Ultra Box, Ulti Box, HD-PVR & PVR boxes). All you have to do is connect your decoder to your home Wi-Fi and you'll be able to access the world of on demand. Binge-watch, rewind, fast-froward and stream all your favourite shows anytime.

Intermittent internet connection using LAN cable

Looks like there is something wrong with your service connection.

Please run a Ping Test, Traceroute Test and attach the picture or screenshot of both test results in the Feedback Form below, in order for us to provide further assistances.

Please ensure to attach the required screenshot(s) in ONE file (i.e. Microsoft Word document, PDF, Image file) before submitting the form.

Intermittent internet connection using Wi-Fi
1. Router Positioning

Most people underestimate the importance of picking a good spot for a Wi-Fi router. Even a small shift in positioning could end up being the difference between day  and night.

  i) High vs. Low

     Put the router as high up as possible to extend the broadcasting range of the radio waves. This also helps clear the router of possible interferences.

  ii) Concrete & Metals

      Make sure your router isn't blocked by any other objects, especially devices that are electronic. Also,       avoid placing your router in your basement as this area is usually enclosed by a lot of concrete, which       can be almost impossible for Wi-Fi signals to penetrate.

  iii) Distance to Router

      The further away from your router you get, the weaker the Wi-Fi signal. Therefore, the best option is to place your router as close to your devices as possible, but this is only practical if you have one main area where you tend to use your devices.

Otherwise, you should place your  router near the center of your home. After all, Wi-Fi broadcasts in 360 degrees, so it doesn't make sense to put it at one end of the house.

2. Wireless Interference & Noise

You've probably never  noticed but there are wireless signals all around you wherever you go and  they're passing through you all the time. From where? Electronic devices,  Wi-Fi routers, satellites, cell towers, and more.

Although Wi-Fi is supposed to be on a different frequency than most of these devices, the amount of radio noise can still cause interference. Some common causes of interference include:

i) Microwaves
ii) Bluetooth Devices
iii) Cordless Phone

3.  Surrounding Wi-Fi signals

A truth of the modern world is that every household has their own Wi-Fi network, which can cause issues with channel overlap. This can be somewhat problematic in a townhouse, but is especially  problematic in housing complexes and apartments where there can be many routers within close proximity.

Which is why it's important that you pick  a good channel in your router settings. Modern routers can choose channels for you automatically, but sometimes it's better to investigate and find the best channel yourself.

4. Usage

More likely, however, is that the people  on your network such as friends, roommates, or family members are participating in bandwidth-heavy activities like gaming and streaming Ultrabox/ Netflix.

Fortunately, if this is the case, you can prioritize your own network traffic by enabling Quality of Service in  your router settings.

If the problem persists, please run a Ping Test, Traceroute Test and attach the picture or screenshot of both test results in the Feedback Form below, in order for us to provide further assistances.

Please make sure to attach the required screenshot(s) in ONE file (i.e. Microsoft Word document,  PDF, Image file) before submitting the form.

Quick Info
A Ping Test shows how long it takes for packets to reach host.
A Traceroute Test traces the route of packets to destination host from our server.

The expiry date is when your current Disney+ Hotstar entitlement ends, except if your Astro subscription is out of contract, in which case this expiry date may not apply to you. For details on your subscription expiry date, please call our Customer Contact Centre or WhatsApp us "DH Help