签购与安装 Njoi | 签购与安装 Njoi。

Njoi

免费终身娱乐。

NJOI HD Box 包含免费的15多个电视频道和10+个广播频道,提供来自本地、国际、儿童、最新新闻和体育频道的各种娱乐!

Njoi

Astro 提供的免费卫星电视服务。终身收看娱乐,新闻,学习和资讯节目等。

 

Njoi

图片仅供参考。

免费观看15多个电视频道和10+个广播频道。


* 需遵守Astro条款和条件。

Njoi
 
❯ ❮
njoi
New Decoder
RM325.00

新的解码器,不包含卫星天线和电缆。您必须已安装 Astro/Njoi 卫星天线和电缆并正常运作。

包括安装。

njoi
New Decoder & Satellite Dish
RM415.00

新的解码器配有卫星天线和电缆。

包括安装。

 
 
 

全国范围内安装

 

签购

Njoi  Astro  UniFi  Maxis 

 

请输入您的全名(根据身份证)

姓名 (根据身份证)

请输入您的身份证/护照号码

身份证 / 护照

请输入您的手机号码

手机号码

请输入完整的安装地址

安装地址

请输入您的邮编
邮编
请输入您的城镇
城镇
请输入您的州
州

 

常问问题

在这里找到您要的答案。

 

为什么要在这里申请?

我们提供一站式服务为您申请Astro和Broadband。不必开车,排队和在销售柜台等候。 我们可以帮助您处理您的申请。


在这里申请需付多少费用?

我们不收取额外费用。 无需提供信用卡信息。 费用与您在销售柜台申请的费用相同。


申请程序如何?

首先,您可以在线申请,我们将在工作时间内立即与您联系。 通过WhatsApp/电子邮件/传真发送您的身份证-IC(马来西亚公民)/ 护照(外国人)的复印件给我们。 收到所有资料后,我们将立即处理您的申请。


申请程序有多快?

一旦收到您的完整资料,我们将在工作时间内立即处理您的申请。一旦您的申请获得批准,服务提供商的承包商将与您联系以进行安装预约。


为什么要同时申请 ASTRO 和宽频?

ASTRO 和宽频收费同时在一张账单,享受更大的节省和无忧的账单支付。 在24个月的合约期内,您可以每月以折扣价享受 Astro 和宽频。


有哪些电视配套可供选择?

Astro 提供多种电视配套,包括娱乐、体育、电影和儿童配套。您可以选择符合您观看需求的配套,并在适用情况下添加额外的串流应用服务。


我可以只订阅电视而不订阅宽频吗?

可以,您可以只订阅 Astro 电视配套而无需绑定宽频。不过,将 Astro 电视与光纤宽频绑定可享有更好的每月优惠,并且只需支付一张综合账单,更加方便。


我家需要多少宽频速度?

对于小型家庭以及轻度上网和串流使用者,100Mbps 通常已足够。较大家庭、游戏玩家或重度串流用户则可选择 500Mbps 或 1Gbps 配套,以获得更流畅的多设备使用体验。


是否有合约期限?

大多数 Astro 电视和光纤宽频配套都附带 24 个月合约期。如在合约期满前取消服务,可能会产生提前终止费用。


之后可以升级电视配套或宽频计划吗?

可以,您可在符合资格及覆盖范围的情况下随时升级电视配套或宽频速度。根据升级情况,可能需要重新计算合约期限。


我将如何收到我的账单?

您的每月账单将由 Astro 直接发出。您可通过电子邮件接收账单,或通过 Astro 账户在线查看。绑定配套用户将收到电视与宽频服务的综合账单。


有哪些付款方式?

付款方式包括网上银行、自动扣款、信用卡或 Astro 提供的其他认可付款渠道。我们的团队将在申请过程中为您提供协助。


如果服务中断怎么办?

如果您遇到任何服务中断问题,可联系 Astro 客户服务寻求技术协助。大多数情况下可远程解决,如有需要将安排技术人员上门处理。


我可以将 ASTRO 服务迁移到新地址吗?

可以,迁移服务需视新地址是否在服务覆盖范围内而定。根据您的配套,可能会产生迁移费用及合约调整。


申请时需要信用卡吗?

不需要,提交申请时无需提供信用卡资料。服务获批后,付款安排将由 Astro 直接处理。


我可以在电视配套中添加串流服务吗?

部分 Astro 电视配套可根据当前促销及服务情况添加串流服务等附加项目。可能需支付额外月费。


安装光纤时是否提供 WIFI 路由器?

是的,光纤安装时通常会提供 WiFi 路由器。路由器型号可能会根据所选宽频速度配套而有所不同。


申请前可以查询宽频覆盖范围吗?

可以,我们会在处理您的申请前确认您地址的服务覆盖范围,以确保该地区可安装宽频服务。


申请宽频需要准备哪些文件?

马来西亚公民需提供 MyKad 复印件。外籍人士则需在提交宽频申请时提供护照复印件。


申请后多久可以安装?

申请获批后,服务提供商通常会在 2 至 7 个工作日内联系您安排宽频安装预约。


宽频合约期限是多久?

大多数 Astro 宽频配套附带 24 个月合约期,从安装日期开始计算。如您搬迁,可能需要在新地址重新签订 24 个月合约。


我可以将宽频迁移到新地址吗?

可以,您可在新地址具备服务覆盖的情况下迁移宽频服务。合约期限可能会从新安装日期起重新计算 24 个月。


我可以要求更改安装位置或移动家中设备吗?

可以,您可申请在家中调整宽频设备位置。若属于非标准安装,可能会产生额外费用,并需在评估后直接支付给安装人员。


如果我已有宽频合约,可以转到 ASTRO 宽频吗?

可以,您可转用 Astro 宽频。为避免服务中断,建议在终止现有宽频合约前先开通新的宽频服务。


非标准安装是否需要额外费用?

标准安装在促销期间可能免费,但非标准安装(如设备迁移或复杂布线)可能会产生额外费用,并需直接支付给安装人员。


WHAT CAN I USE MY ACCOUNT NUMBER FOR?

Your account number will be used to identify/verify you for all After Sales-Services. You may also use your mobile number/ Astro smart card number/ NRIC number or Astro Box number.


HOW DO I CHECK MY ACCOUNT BALANCE?

Step 1:
Type ASTRO<space>BAL<space>10-Digit Astro Account No. 
Example: ASTRO BAL 08XXXXXXXX

*Standard telco charges and Terms and Conditions apply

Step 2:
Send SMS to 66688

 


SLOW INTERNET CONNECTION - ASTRO FIBRE

Slow browsing using LAN cable

Looks like there is something wrong with your service connection.

Please run the Speed Test and attach the picture or screenshot of the speed test in the Feedback Form below, in order for us to provide further assistances.

Click here for Speed Test guideline.

Quick Info

A Speedtest is a service that provides free analysis of Internet access  parameters, such as connection data rate.
 


Slow browsing using Wi-Fi

1. Router Positioning

Most people underestimate the importance of picking a good spot for a Wi-Fi router. Even a small shift in positioning could end up being the difference between day and night.
 

i) High vs. Low

Put the router as high up as possible to extend the broadcasting range of the radio waves. This also helps clear the router of possible interferences.
 

ii) Concrete & Metals

Make sure your router isn't blocked by any other objects, especially devices that are electronic. Also, avoid placing your router in your basement as this area is usually enclosed by a lot of concrete, which can be almost impossible for Wi-Fi signals to penetrate.
 

iii) Distance to Router

The further away from your router you get, the weaker the Wi-Fi signal. Therefore, the best option is to place your router as close to your devices as possible, but this is only practical if you have one main area where you tend to use your devices.
 

Otherwise, you should place your router near the center of your home. After all, Wi-Fi broadcasts in 360 degrees, so it doesn't make sense to put it at one end of the house.



2. Wireless Interference & Noise

You've probably never noticed but there are wireless signals all around you wherever you go and  they're passing through you all the time. From where? Electronic devices, Wi-Fi routers, satellites, cell towers, and more.

Although Wi-Fi is supposed to be on a different frequency than most of these devices, the amount of radio noise can  still cause interference. Some common causes of interference include:

i) Microwaves

ii) Bluetooth Devices

iii) Cordless Phone


 

3. Surrounding Wi-Fi signals

A truth of the modern world is that every household has their own Wi-Fi network, which can cause issues with channel  overlap. This can be somewhat problematic in a townhouse, but is especially problematic in housing complexes and apartments where there can be many routers within close proximity.

Which is why it's important that you pick a good channel in your router settings. Modern routers can choose channels for you automatically, but sometimes it's better to investigate and find the best channel yourself.

 

4. Usage

More likely, however, is that the people on your network such as friends, roommates, or family members are participating in bandwidth-heavy activities like gaming and streaming Ultrabox/ Netflix.

Fortunately, if this is the case, you can prioritize your own network traffic by enabling Quality of Service in your router settings.

If the problem persists, please run a Ping Test, Traceroute Test and attach the picture or screenshot of both test results in the Feedback Form below, in order for us to provide further assistances.

Please make sure to attach the required screenshot(s) in ONE file (i.e. Microsoft Word document, PDF, Image file) before submitting the form.


Quick Info
A Speedtest is a service that provides free analysis of Internet access parameters, such as connection data rate.
A Ping Test shows how long it takes for packets to reach host.
A Traceroute Test traces the route of packets to destination host from our server.


AM I ELIGIBLE FOR THE ASTRO REWARDS?

Astro Rewards is open to all *Active Astro PayTV customers and their immediate family members

* "Active Astro customer" refers to subscriber of the Astro Service and whose account is current and active with no outstanding payments due and owing to Astro and who has not breached the Astro subscription agreement nor given any instructions to terminate and /or suspend his/her subscription to the Astro Service as at the date of winner notification. Winners must remain active Astro customers until the date of collection of prizes.


I AM NOT INTERESTED IN THESE NEW PACKS; I WOULD LIKE TO ADD ON/UPGRADE THE OLD PACK SELECTION TO MY SUBSCRIPTION.

We encourage you to upgrade your Astro experience by switching to our new packs to enjoy more choices, value and flexibility. Starting 9 November 2021, you would need to be subscribed to the new packages to make any changes to your subscription.


WHY IS THE CLASSIFICATION SYSTEM SHOWN ON MY ASTRO PVR/B.YOND BOX DIFFERENT COMPARED TO THE ULTRA/ULTI BOX AND ASTRO GO?

Astro is no longer updating the software in non-Ultra/Ulti Boxes as they have reached their end-of-life cycle. Therefore, non-Ultra/Ulti Boxes will maintain their current classification systems. Nonetheless, you may refer to content.astro.com.my for all the updated age ratings. Please refer to the table below to see the difference in classification systems between our platforms:


HOW MANY MULTIROOM (SMART TV) CAN I SUBSCRIBE?

Each Astro customer can subscribe to a maximum of one (1) Multiroom (Smart TV) subscription. If you need additional Multiroom access, you may subscribe to Multiroom (Astro Box). All subscription has to be used within the same location as per the main subscription.


HOW DO I TRACK MY DELIVERY STATUS?

You will receive two SMS notifications with tracking numbers separately from the courier service, one for the Plug & Play Box and one for the Astro SIM card. Please expect these SMS notifications to be sent to you within 2-3 working days upon successful order submission (online or via retailer).


TELL ME MORE ABOUT ASTRO'S AFTER-SALES SERVICE FEES.

Ultra Box with Contract:

Astro customers are entitled to a two (2) years manufacturer warranty and Installation warranty. During this period, after-sales service is free of charge. However, when your warranty period is over, all after-sales service is subject to a minimal service charge starting from RM65 inclusive of 8% Service Tax.

 

Other Decoders/Ultra Box Without contract:

Astro customers are entitled to a one (1) year manufacturer warranty and (6) months Installation warranty. During this period, after-sales service is free of charge. However, when your Installation warranty period is over, all after-sales service is subject to a minimal service charge starting fromRM65 inclusive of 8% service tax.


MAXIS - KAON ROUTER

1. Please use a LAN ethernet cable and connect your computer/laptop to the back of the Maxis Router.

2. You may open any web browser such as Google Chrome, Internet Explorer, Mozilla Firefox, etc.

3. On the address bar, please go to http://192.168.1.254 and the page below will appear.

    The default login of the router as below. If you have done a configuration on your router and changed your password previously, please use the password you have previously set.

    Username: administrator

    Password: Router S/N (Available on the sticker at the back of the router)

4. Once you have successfully login, the router's web-based setup page will appear.

5. From the left menu, select WIRELESS to access the screen below.

6. You may change the Network Name (SSID) and the Password to follow your preferences, then scroll to bottom and click "Apply"  for the changes to take  place.

7. A warning box will popup, click "OK" for the changes to take place and reconnect to the new wireless name with the new password once completed.

8. Please wait until the connection reestablish.


I DIDN'T RECEIVE ANY SMS NOTIFICATION ON THE ASTRO BOX & SMART CARD/SIM CARD RETRIEVAL REQUEST?

For customers with the Ultra or Ulti Box, please ensure to provide your latest contact details to our Astro agent during the call to terminate your account, this includes your mobile number and house address. If you still need further help, please contact us at 03-9543 3838.


HOW SECURE IS MY DATA THAT IS PROCESSED IN EKYC?

Your documents will be handled in compliance with standards set by PDPA (Personal Data Protection Act 2010) and will not be used for other means without your specific consent.


WHY AM I NOT RECEIVING SMS NOTIFICATIONS ON SUCCESSFUL OR UNSUCCESSFUL AUTO-DEBIT TRANSACTIONS?

Please provide your primary mobile number via My Astro Portal, or send it to one of our platforms found here.

Note:

  • Any changes of contact details to be requested by account holder only.
  • Only account holder's contact to be updated as primary mobile number in the system.


WHAT IS NETFLIX?

Netflix is a streaming entertainment service that offers a wide variety of award-winning TV programmes, films, anime, documentaries and more - on thousands of internet-connected devices. There's always something new to discover, and more TV shows and movies are added every month. The more you watch, the better Netflix gets at recommending TV shows and movies you'll love.

Astro customers with an internet-connected Ultra Box or Ulti Box can access the Netflix app and watch Netflix content via their Astro Box. For more information about Netflix, visit the Netflix website.


NETWORK CONNECTION NOT AVAILABLE (NCNA) - HD ENABLED BOX

STEP 1

On your remote, press the “HOME” button and the home menu will  be displayed at the bottom of your screen.

STEP 2

Navigate to SETTINGS and press “OK”.

STEP 3

Navigate to STB  DIAGNOSTICS and press “OK”.

‍

STEP 4

Select the “Network” tab in the STB Diagnostics page.

Please ensure the Tunes service multicast  status is Multicast Up.

If the status is Multicast is Not Available, please reboot your box and router before verifying this status.

If issue persists, please submit the issue in our Feedback Form and attach a picture of your Network tab of the STB Diagnostics for assistance.


HOW LONG WILL IT BE BEFORE I AM ABLE TO ENJOY MY NEW PACKAGE(S)?

You will be able to view your new package(s) within 24 hours of subscribing. Please note that if you are an Astro customer subscribing to HD channels, you will have to connect an HDMI cable to your TV before you will be able to enjoy the channels.


WHAT IS ASTRO GO+?

Astro GO+ is a service add-on that: 

  • Enables the simultaneous viewing of Astro GO for up to 4 users/devices. 
  • Increases the cloud recording storage from 200 hours up to 1500 hours. 


IF A CUSTOMER HAS FEW ACCOUNTS WITH ASTRO, CAN THEY CHOOSE TO RECEIVE E-BILL OR SMS BILL FOR ONLY ONE ACCOUNT AND THE OTHERS REMAIN IN PAPER BILL?

Yes, customer may choose to have different billing method for each different account.

Physical bill charging will only apply to the account that has opted for paper bills.


MAXIS - KAON ROUTER

1. Please use a LAN ethernet cable and connect your computer/ laptop to the back of the Maxis Router.

2. You may open any web browser such as Google Chrome, Internet Explorer, Mozilla Firefox, etc.

3. On the address bar, please go to http://192.168.1.254 and the page below will appear.

    The default login of the router as below. If you have done a configuration on your router and changed your password previously, please use the password you have previously set.
 

    Username: administrator

    Password: Router S/N (Available on the sticker at the back of the router)

4. Once you have successfully login, the router's web-based setup page will appear.

5. From the left menu, select WIRELESS to access the screen below.

6. You may change the Channel selection by scrolling down to the Advanced Setup.

7. To change the channel on 2.4 GHz and 5 GHz, click the drop-down arrow for Channel, then select your desired channel.

Then, click "Apply" for the changes to take  place.

8. A warning box will popup, click "OK" for the changes to take place.

9. Please wait until the connection reestablish.

 


HOW MANY DEVICES CAN I ACCESS NETFLIX AT ONCE?

Customers with a Netflix Premium account are allowed to watch on up to 4 supported devices in 4K UHD and Netflix Spatial Audio. In addition, Netflix Premium subscribers are also allowed to download shows to watch offline on 6 devices at a time.


CHANGE MASTER PIN - ULTRA BOX / ULTI BOX

STEP 1

On your remote, press the HOME button and the home menu will be displayed on top of your screen.

STEP 2

Navigate to Settings.

STEP 3

Navigate to Master PIN and press “OK”.

STEP 4

Please enter your PIN (Default PIN is 0000).

STEP 5

Please enter your new PIN.

STEP 6‍

Please re-enter your new PIN to confirm.

STEP 7

Your PIN successfully changed when this  screen appears.


WHAT ARE THE ITEMS THAT I NEED TO RETURN TO ASTRO?

For customers with the Ultra or Ulti Box, you are required to return only the Astro box along with the Smart/SIM Card. There  is no requirement to return the remote control, power cables or satellite  dish/outdoor unit (ODU).

For customers on other Boxes, you are required to discard them (and their accompanying devices such as the Smart/SIM Card) only at registered collection centers for proper handling and management of e-waste in an environmentally sound manner. Click here to find a registered collection center near you.


REFRESH BOX SETTING (CLEAR NVRAM) - ULTRA / ULTI BOX

STEP 1

Switch OFF the power of your Ultra / Ulti box and make sure that the adapter's power light is off.
 

STEP 2

Switch ON the power of your Ultra / Ulti  box and make sure that the adapter's power light is on.
 

STEP 3

On your remote control, press the Home or Standby button repeatedly until the Startup Options appear on TV.



STEP 4
Press "987" to proceed.
Advanced Startup Options will be displayed.



STEP 5
Press "1" to initiate a reset setting.



STEP 6
Press "OK" to continue.



STEP 7
After the factory setting is restored, TV will turn blank.
Please wait until the box completes initiate setup.



STEP 8
Once completed, the following screen will appear on your TV.
Refer to Installation Setup guide to complete the setup.

Click here to follow New Installation Settings guide for Satellite
Click here to follow New Installation Settings guide for Plug and Play


DOES ASTRO FIBRE SUPPORT COPPER WIRE INFRASTRUCTURE?

Astro Fibre is only available with Fibre infrastructure and does not support copper wire infrastructure.


BOX BLANK SCREEN - ULTRA / ULTI BOX

STEP 1

Check on your TV input to ensure correct input selected.

If issue remains, switch off the power for your box and make sure that the adapter's power light is off.

STEP 2

Unplug the HDMI cable from your box and plug it back in securely.

STEP 3

Switch on the power for your box and make sure that the adapter's power light is on. Please wait for 5 minutes.

STEP 4

Turn on your box. You should no longer be experiencing this problem.

If issue persist, please submit the issue on our Feedback Form with the error details and provide  sim card number for assistance.


HOW DO I CANCEL MY DISNEY+ HOTSTAR 3-MONTHS ADD-ON PASS WITH ASTRO?

Please call our Customer Contact Centre or WhatsApp "DH Help" at 03 9543 3838 to cancel your Disney+ Hotstar 3-months add-on pass with Astro. 


HOW CAN I CHECK MY ASTRO OR FIBRE/BROADBAND BILL AND OUTSTANDING BALANCE?

You may check your bills and outstanding via:

  • Channel 200 from your Astro Box.
  • Astro Self Self-Serve Portal or MyAstro App via this link.
  • WhatsApp "Payment" to 03 9543 3838 and follow the steps provided.


I RECEIVED A NOTIFICATION THAT MY DISNEY+ HOTSTAR (3-MONTHS PASS) SUBSCRIPTION WILL BE RENEWED, HOWEVER, I DO NOT WANT THE AUTO-RENEWAL; HOW DO I OPT OUT?

You will be notified 30 days before the expiry on the renewal of subscription and can opt out from auto renewal at least (2) days before the auto-renewal date. 

If you want to opt out of your auto-renewal for Disney+ Hotstar, please contact our Customer Contact Centre at 03 9543 3838 and speak to one of our customer service executives to change your package according to what suits you best at least two (2) days before the next auto-renewal date. Alternatively, please WhatsApp us at 03 9543 3838 and type "DH Help


WILL I STILL BE ABLE TO CHOOSE CHINESE FAVOURITES AS MY ASIAN FAVOURITES/ADD-ON AFTER 1ST APRIL 2024?

No. Starting 1 April 2024, for new customers and current customers looking to switch their Asian Favourites, our Asian Favourites options will be:

  • Viu Premium
  • Indonesian Favourites
  • Indian Favourites

TVB content will continue to be available via TVB Jade (CH310) and Astro AOD (CH311) as well as On Demand. If you would like to subscribe to the TVBAnywhere+ app, you may still do so by purchasing it directly from TVB.
 


IS THIS A PRICE INCREASE BY ASTRO?

No, the Service Tax is a tax payable entirely to the Government. Astro acts as a collection agent for the Government.
 


I DIDN'T GET THE OTP ON MY MOBILE PHONE TO ACTIVATE DISNEY+ HOTSTAR; WHAT DO I DO NOW?

Kindly ensure that your mobile number is the same as the registered phone number of the Astro account holder as the OTP will only be sent to the registered number. For further assistance, please call or WhatsApp us at 03-9543 3838. Alternatively, you may submit a request via our online Feedback Form here: astro.com.my/contactus/form.aspx. 


RUN TEST CONNECTION

STEP 1
On your remote, press the HOME button and the menu will be displayed on top of your screen.
STEP 2
Navigate to Settings.


STEP 3
Navigate to Network Settings and press “OK”.


STEP 4
Navigate to Test Connection and press “OK”.


STEP 5
Test Connection results will be displayed on the screen.


IS THERE A 12-MONTH OR 0-MONTH CONTRACT IF I SIGN UP ASTRO & BROADBAND?

No, Astro & Broadband only offers a 24-month contract period upon sign up.


CHECK LNB TYPE - HD ENABLED BOX

STEP 1    

Press "HOME" button on your remote control.

STEP 2    

Navigate to Settings and press "OK".

STEP 3    

Navigate to STB Diagnostics and press "OK".

STEP 4    

From General Tab, take a look at the Current Entry Point Name for the LNB type of your input source.


WHEN IS THE 8% SERVICE TAX EFFECTIVE?

It will begin on 1st March 2024 and onwards.
 


HOW TO APPLY PARENTAL CONTROL ON NETFLIX WITH MY ULTRA AND ULTI BOX?

There are 2 methods of setting maturity ratings restriction on Netflix: 

‍

Method 1 – Create a Kids Profile in Netflix App on Ultra/Ulti Box 

  1. On the Netflix home menu, select “Switch Profile” 
  1. Select Add Profile.  
  1. Name the profile. 
  1. Select Kids. Kids profiles have a logo 'Kids' on the profile icon so they are easy to identify.  
  1. Select Continue. The new profile will show on the list of profiles on your account. 

‍

Method 2 – Manually set Viewing Restrictions for each profile 

  1. Go to https://www.netflix.com/profiles/manage
  1. Select a Profile. 
  1. Under Maturity Settings, select Edit. 
  1. Enter your Netflix password. 
  1. You may select the desired Maturity Rating settings or add a particular title restrictions for the profile. 
  1. Select Save. 

For more information kindly visit: 

  • https://help.netflix.com/en/node/114275
  • https://help.netflix.com/en/node/114276

 


DO I NEED TO RETURN ALL THE DEVICES AFTER CANCELLATION?

Yes, we will schedule for the equipment collection after you have discontinued Astro & Broadband services. If equipment is damaged or lost, penalty fee of RM 530 (inclusive of Govt. Tax) will be charged.


WHAT IS ASTRO ID?

Astro ID is the account you use to sign in and manage all your Astro services online. You can use your Astro ID for the following Astro apps and portals:

  1. My Astro
  2. Astro GO
  3. HBO GO
  4. Disney+ Hotstar
  5. iQIYI
  6. TVBAnywhere+
  7. beIN Sports Connect
  8. SYOK App
  9. AWANI App
  10. Astro Website
  11. Ideaktiv portals

You can create an Astro ID using your mobile number or email address here. To secure your Astro ID, please proceed to next step and link the ID to your Astro account number (10 digits) or smart card number (12 digits).


ERR-002 - REACHED THE MAXIMUM NUMBER OF SIMULTANEOUS VIDEO STREAMS ACROSS DEVICES FOR ONE ACCOUNT

This error indicates that you have reached the maximum number of simultaneous video streams across devices for one (1) account. To stop seeing this error, please stop streaming on one of your other devices.

• If you have recently purchased your Astro pack or made any changes to your pack on or after 9th November you can stream on two (2) concurrent screens

• If you have not made any changes you can stream on four (4) concurrent screens.

If you are still having issues, proceed to submit report via WhatsApp or Feedback Form.
 


WILL I HAVE TO PAY ADDITIONAL CHARGES FOR THIS ASTRO FIBRE SPEED UPGRADE?

No, eligible customers will not be charged for this speed upgrade. Your speed plan will be upgraded automatically for 24 months, depending on your subscription. After the FREE speed upgrade period, your Astro Fibre plan will return to its regular speed.
 


SET TV TO SYNC TO ASTRO REMOTE CONTROL - ULTRA BOX / ULTI BOX

STEP 1  

On your remote, press the HOME button and the home menu will be displayed on top of your screen.

STEP 2  

Navigate to Settings.

STEP 3    

Navigate to Remote Control Settings and press "OK".

STEP 4  

Follow the steps appear on the screen to sync your Astro remote.


I AM CURRENTLY SUBSCRIBED TO ASTRO FIBRE + A TV PACK AND GIVEN AN ULTI BOX; CAN I UPGRADE TO THE ULTRA BOX?

Yes, you may upgrade to the Ultra Box if you are currently on the Entertainment or Movie Pack. If you are on the 500Mbps or 800Mbps plan, the upgrade will be free. However, a one-time fee of RM100 (excluding Govt. Tax) will apply if you are on the 50Mbps or 100Mbps plan. Please call or WhatsApp our Customer Contact Centre at 03-9543 3838 if you would like to make this upgrade. Please refer to the table below for the complete guide for Ultra Box upgrade:


WHAT IS THE NEW USER INTERFACE ON MY VOD LIBRARY?

The main features and changes in this update are the revamped look and feel of Astro's user interface on the Astro Ultra/Ulti Boxes and Astro GO, which include redesigns to the Astro interface that consists of title rows at the Home Page to feature popular franchises, new live programmes posters and changes to the menu bar for easier navigation; auto-start Interactive Mode on Astro GO; as well as a Picture-in-Picture mode that shrinks your video player so you can keep watching your favourite shows while using other apps.

The details of each feature are:

  • New Astro user interface
  • Picture-in-picture mode
  • Auto-start Interactive Mode on Astro GO

For more info, please read our dedicated FAQ on this here.


WHAT SHOULD I DO IF I HAVE FORGOTTEN MY PASSWORD?

You can request for a password reset by clicking on "Forgot My Password' at the login page.


UNABLE TO BROWSE OR ACCESS CERTAIN WEBSITE - TIME

If you're trying to visit a website and it won't load, but others do, there could be a variety of causes. If the site itself is down, there's not much you can do but wait.

If you can load the site on other computers or devices (make sure you try different means of connecting to the internet), there may be an issue with your computer or network.
you may have to get your hands a little dirty.
 

  1. Try loading the site on a different device.
    • Try loading the website on your phone or on another computer. If the website loads on the other device, the problem lies with your computer.
    • If the website doesn't load on another device, the problem is either with the network or the website itself.
  2. Restart your computer.
    • ​​Oftentimes, a simple reboot will fix the problem you're having. Reboot your computer and test the website again.
  3. Try loading the site in a different browser.
    • There may be some settings configured incorrectly on your browser. Try a different web browser to see if you can load the website.
  4. Temporarily disable your antivirus program.
    • Your antivirus software may be interfering with your ability to load certain websites.
    • Try disabling the software and then loading the site again. Make sure you enable it again once you have identified the problem.
  5. Reset your modem and router.
    • Traffic to or from a certain website may be getting tripped up by your modem or router. Resetting these devices may allow you to access the website again.
  6. Check your computer's date and time settings.
    • If your date or time is set incorrectly, you may not be able to connect to secure (https://) websites.
    • Check your computer or mobile device's clock to make sure that it is  set to the correct time and date.
  7. In the event the problem persists, please provide below details for further escalation:
    • List of websites effected.
    • Run the Speed Test  via LAN (cable) and Wi-Fi connection - Please click here for Speed Test guideline.
    • Run the Traceroute Test - Please click here for Traceroute Test guideline.
    • Run the Ping Test -  Please click here for Ping Test guideline.
    • Once you've gathered all the results, kindly send them all through the Feedback Form below.


Quick Info
A Speedtest is a service that provides free analysis of Internet access  parameters, such as connection data rate.
A Ping Test shows how long it takes for packets to reach host.
A Traceroute Test traces the route of packets to destination host from our  server.


TIME - CISCO LINKSYS ROUTER

You may proceed with the following troubleshooting steps and it shouldn’t take you much longer than 15 minutes.

1. Please standby computer/laptop to access to the internet and connection must be via LAN cable (connect the LAN cable to the blue port in Cisco Router and direct to computer/laptop).

2. You may open any web browser such as Google Chrome, Internet Explorer, Mozilla Firefox and etc.

3. On the address bar, please go to http://192.168.1.1 and below page will appear.

‍

‍

4. Type the Username and Password as below. Then click "OK". (These are the defaults, if you have done previous configuration on your router the password may be different).

Username: admin

Password: admin (or time123)

5. Click "OK" when a Warning prompt that says,” Using this advanced utility to change your router settings could disable your network” appears. Below display will appears.

6. On the setup page, click the Wireless tab then click on the Basic Wireless Settings sub-tab.

7. On the Configuration View section, click the Manual radio button. Choosing the Manual setup will allow you to adjust your wireless channel according to your preference.

8. Click Wireless Security to view the security settings of your wireless network. Take note of the Security Mode and the Passphrase.

For the example below, the Security Mode used is WPA2/WPA Mixed Mode.

The Wireless name is called Network Name (SSID) and the Passphrase is your wireless password.

‍

9. Now that you have the Wireless name and Password, you are ready to connect your wireless computers and devices to the network.

10. You may change the Network Name (SSID) and the Passphrase to follow your preferences and please ensure save the changes made. Please reconnect to the new wireless name with the new password once completed.

‍


WILL I BE CHARGED 8% SERVICE TAX ON THE RECONNECTION FEE IF THE EXECUTION WAS DONE BEFORE THE 1ST MARCH 2024 BILL?

No, you will not be charged 8% Service Tax for reconnection performed before 1st March 2024. Only reconnections executed on or after 1st March 2024 are subject to the 8% Service Tax.
 


WHAT CAN I DO IF I HAVE MISSED THE 3 DAYS WINDOW PERIOD TO COMPLETE EKYC VERIFICATION?

The eKYC link is only valid for 3 days to complete the eKYC verification process. You will be required to submit a fresh Astro account application.


HOW DO I GET MY REFUND?

For payments made using credit cards, refunds will be reversed back to the respective card. Whilst payment made by cash and online banking will be made to the account holders bank account.

You may submit your request via Feedback Form with below information details based on your payment method.

Please choose below option in the Feedback Form:

Category: I would like to request for refund

Sub Category: Request for Refund

1) Refund via Bank transfer:

Bank Name: 

Bank Account Number:

*Note: Please confirm your bank account details and ensure it's correct

‍

2) Refund via Foreign bank:

Bank Name:

Bank Account Number:

Bank Swift Code:

IBAN Code:

Currency: Eg: Dollar/Yen etc

*Note: Please confirm your bank account details and ensure it's correct

‍

3) Credit Card:

 Credit Card Number: 

ONLY last 4 digit credit card updated with Astro account

*Note: Please confirm your credit card details and ensure it's correct


WHAT IS "ADD BILLING REMINDER TO GOOGLE CALENDAR" AND HOW DOES IT HELP?

You can add a reminder to pay your bill, on your Google Calendar with one click. Enjoy uninterrupted services, by remembering to pay your bill on time.


Tags: 签购与安装 Njoi unifi kg sungai atas tol 签购与安装 Njoi fiber taman mas mulia 签购与安装 Njoi enjoi institute kebajikan negara 签购与安装 Njoi wifi kediaman pegawai hospital sja 签购与安装 Njoi uninfi kampung bendang perang mukim jabi 签购与安装 Njoi enjoi pekan dalam 签购与安装 Njoi faq jalan maharaja lela batu 3 1 2 签购与安装 Njoi uniifi flat blok n 签购与安装 Njoi wifi pangsapuri seri warisan block b 签购与安装 Njoi maxis kampung baru peladang 签购与安装 Njoi enjoy 88a 签购与安装 Njoi uniifi hotel helang 签购与安装 Njoi wifi kuarters golf kelab 签购与安装 Njoi internet sek men vivekananda 签购与安装 Njoi fibre kompleks alapbana 签购与安装 Njoi njoi taman sungai labuk 签购与安装 Njoi uniifi telok menegon 签购与安装 Njoi fiber kedai perabot 签购与安装 Njoi broadband taman megah lagenda lati 签购与安装 Njoi astro kampung mahkota selayang baru 签购与安装 Njoi uniifi taman seri jaza limbat 签购与安装 Njoi unifi blok e pangsapuri tanjung puteri 签购与安装 Njoi uninfi kementerian pertahanan malaysia kementah 签购与安装 Njoi njoy pertama kompleks takada 签购与安装 Njoi unufi kuaters polis ipd setiu 签购与安装 Njoi fiber kampung binuang 签购与安装 Njoi enjoy blok c pangsapuri sri wangi 签购与安装 Njoi fiber blok 6 meadow park 签购与安装 Njoi unifi bangunan mpkb 签购与安装 Njoi njoy car wash sedco 签购与安装 Njoi astro sman papar 签购与安装 Njoi fiber texcheng pack sdn bhd 签购与安装 Njoi maxis kampung guar musang 签购与安装 Njoi internet taman bernam jaya kota raya 签购与安装 Njoi njoy kondominium residensi desa 签购与安装 Njoi fiber pasir salak 签购与安装 Njoi wifi kampung jejawi kemumin 签购与安装 Njoi internet kampung semariang batu 签购与安装 Njoi enjoy kuil mariaman 签购与安装 Njoi maxis taman desa duyong fasa 2 签购与安装 Njoi wifi kampung wokok kinuta 签购与安装 Njoi wifi sekolah agama negeri san kepayan 签购与安装 Njoi faq kampung wakaf che kapor paloh 签购与安装 Njoi wifi kg gong kapas 签购与安装 Njoi uniifi taman jertih 签购与安装 Njoi uniifi blok 30 sri mahligai town house 签购与安装 Njoi unifi boulevard motor sabah sdn bhd pusat servis 签购与安装 Njoi injoy kampung badak mati pauh lima 签购与安装 Njoi internet blok b red ruby apartment 签购与安装 Njoi njoi kolej yayasan saad melaka 签购与安装 Njoi maxis blok g dmelor condo 签购与安装 Njoi njoy permatang tepi laut 签购与安装 Njoi njoy cardiac vascular sentral 签购与安装 Njoi astro majlis perbandaran kuantan 签购与安装 Njoi unufi restoran bersila itik goreng bawang 签购与安装 Njoi unifi kompleks mahkamah muar 签购与安装 Njoi broadband rumah felo c 签购与安装 Njoi internet blok 6e apartment fasa 6 签购与安装 Njoi faq suruhanjaya tenaga malaysia 签购与安装 Njoi faq pejabat daerah kecil menumbok 签购与安装 Njoi injoi farmsafe corporation m sdn bhd 签购与安装 Njoi broadband kuarters pasukan gerakan am pga blok g1 签购与安装 Njoi njoi taman teok 签购与安装 Njoi anjoy unit 6 blok j3