签购与安装 Njoi | 签购与安装 Njoi。

Njoi

免费终身娱乐。

NJOI HD Box 包含免费的15多个电视频道和10+个广播频道,提供来自本地、国际、儿童、最新新闻和体育频道的各种娱乐!

Njoi

Astro 提供的免费卫星电视服务。终身收看娱乐,新闻,学习和资讯节目等。

 

Njoi

图片仅供参考。

免费观看15多个电视频道和10+个广播频道。


* 需遵守Astro条款和条件。

Njoi
 
❯ ❮
njoi
New Decoder
RM325.00

新的解码器,不包含卫星天线和电缆。您必须已安装 Astro/Njoi 卫星天线和电缆并正常运作。

包括安装。

njoi
New Decoder & Satellite Dish
RM415.00

新的解码器配有卫星天线和电缆。

包括安装。

 
 
 

全国范围内安装

 

签购

Njoi  Astro  UniFi  Maxis 

 

请输入您的全名(根据身份证)

姓名 (根据身份证)

请输入您的身份证/护照号码

身份证 / 护照

请输入您的手机号码

手机号码

请输入完整的安装地址

安装地址

请输入您的邮编
邮编
请输入您的城镇
城镇
请输入您的州
州

 

常问问题

在这里找到您要的答案。

 

为什么要在这里申请?

我们提供一站式服务为您申请Astro和Broadband。不必开车,排队和在销售柜台等候。 我们可以帮助您处理您的申请。


在这里申请需付多少费用?

我们不收取额外费用。 无需提供信用卡信息。 费用与您在销售柜台申请的费用相同。


申请程序如何?

首先,您可以在线申请,我们将在工作时间内立即与您联系。 通过WhatsApp/电子邮件/传真发送您的身份证-IC(马来西亚公民)/ 护照(外国人)的复印件给我们。 收到所有资料后,我们将立即处理您的申请。


申请程序有多快?

一旦收到您的完整资料,我们将在工作时间内立即处理您的申请。一旦您的申请获得批准,服务提供商的承包商将与您联系以进行安装预约。


为什么要同时申请 ASTRO 和宽频?

ASTRO 和宽频收费同时在一张账单,享受更大的节省和无忧的账单支付。 在24个月的合约期内,您可以每月以折扣价享受 Astro 和宽频。


有哪些电视配套可供选择?

Astro 提供多种电视配套,包括娱乐、体育、电影和儿童配套。您可以选择符合您观看需求的配套,并在适用情况下添加额外的串流应用服务。


我可以只订阅电视而不订阅宽频吗?

可以,您可以只订阅 Astro 电视配套而无需绑定宽频。不过,将 Astro 电视与光纤宽频绑定可享有更好的每月优惠,并且只需支付一张综合账单,更加方便。


我家需要多少宽频速度?

对于小型家庭以及轻度上网和串流使用者,100Mbps 通常已足够。较大家庭、游戏玩家或重度串流用户则可选择 500Mbps 或 1Gbps 配套,以获得更流畅的多设备使用体验。


是否有合约期限?

大多数 Astro 电视和光纤宽频配套都附带 24 个月合约期。如在合约期满前取消服务,可能会产生提前终止费用。


之后可以升级电视配套或宽频计划吗?

可以,您可在符合资格及覆盖范围的情况下随时升级电视配套或宽频速度。根据升级情况,可能需要重新计算合约期限。


我将如何收到我的账单?

您的每月账单将由 Astro 直接发出。您可通过电子邮件接收账单,或通过 Astro 账户在线查看。绑定配套用户将收到电视与宽频服务的综合账单。


有哪些付款方式?

付款方式包括网上银行、自动扣款、信用卡或 Astro 提供的其他认可付款渠道。我们的团队将在申请过程中为您提供协助。


如果服务中断怎么办?

如果您遇到任何服务中断问题,可联系 Astro 客户服务寻求技术协助。大多数情况下可远程解决,如有需要将安排技术人员上门处理。


我可以将 ASTRO 服务迁移到新地址吗?

可以,迁移服务需视新地址是否在服务覆盖范围内而定。根据您的配套,可能会产生迁移费用及合约调整。


申请时需要信用卡吗?

不需要,提交申请时无需提供信用卡资料。服务获批后,付款安排将由 Astro 直接处理。


我可以在电视配套中添加串流服务吗?

部分 Astro 电视配套可根据当前促销及服务情况添加串流服务等附加项目。可能需支付额外月费。


安装光纤时是否提供 WIFI 路由器?

是的,光纤安装时通常会提供 WiFi 路由器。路由器型号可能会根据所选宽频速度配套而有所不同。


申请前可以查询宽频覆盖范围吗?

可以,我们会在处理您的申请前确认您地址的服务覆盖范围,以确保该地区可安装宽频服务。


申请宽频需要准备哪些文件?

马来西亚公民需提供 MyKad 复印件。外籍人士则需在提交宽频申请时提供护照复印件。


申请后多久可以安装?

申请获批后,服务提供商通常会在 2 至 7 个工作日内联系您安排宽频安装预约。


宽频合约期限是多久?

大多数 Astro 宽频配套附带 24 个月合约期,从安装日期开始计算。如您搬迁,可能需要在新地址重新签订 24 个月合约。


我可以将宽频迁移到新地址吗?

可以,您可在新地址具备服务覆盖的情况下迁移宽频服务。合约期限可能会从新安装日期起重新计算 24 个月。


我可以要求更改安装位置或移动家中设备吗?

可以,您可申请在家中调整宽频设备位置。若属于非标准安装,可能会产生额外费用,并需在评估后直接支付给安装人员。


如果我已有宽频合约,可以转到 ASTRO 宽频吗?

可以,您可转用 Astro 宽频。为避免服务中断,建议在终止现有宽频合约前先开通新的宽频服务。


非标准安装是否需要额外费用?

标准安装在促销期间可能免费,但非标准安装(如设备迁移或复杂布线)可能会产生额外费用,并需直接支付给安装人员。


WHAT ARE THE DIFFERENCES BETWEEN 2.4GHZ AND 5GHZ FREQUENCY BANDS?

In general, these two bands can be differentiated with these parameters: Coverage, Channel Interference and Speed.

2.4GHz gives better coverage but lower speeds, while 5GHz provides faster internet but covers a smaller area.


UNABLE TO BROWSE OR ACCESS CERTAIN WEBSITE - MAXIS

If you're trying to visit a website and it won't load, but others do, there could be a variety of causes. If the site itself is down, there's not much you can do but wait.

If you can load the  site on other computers or devices (make sure you try different means of connecting to the internet), there may be an issue with your computer or network.

There are some quick fixes that will solve most problems, but you may have to get your hands a little dirty.

1. Try loading the site on a different device.

Try loading the website on your phone or on another computer. If the website loads on the other device, the problem lies with your computer.

If the website doesn't load on another  device, the problem is either with the network or the website itself.
 

2. Restart your computer.

Oftentimes, a simple reboot will fix the problem you're having. Reboot your computer and test the website again.
 

3. Try loading the site in a different browser.
 

There may be some settings configured incorrectly on your browser. Try a different web browser to see if you can  load the website.
 

4. Temporarily disable your antivirus program.

Your antivirus software may be interfering with your ability to load certain websites.

Try disabling the software and then loading the site again. Make sure you enable it again once you have identified the problem.
 

5. Reset your modem and router.

Traffic to or from a certain website may be getting tripped up by your  modem or router. Resetting these devices may allow you to access the website again.
 

6. Check your computer's date and time settings.

If your date or time is set incorrectly, you may not be able to  connect to secure (https://) websites.

Check your computer or mobile device's clock to make sure that it is  set to the correct time and date.
 

7. In the event the problem persists, please provide below details for further escalation:

   i. List of websites effected.

   ii. Run the Speed Test via LAN (cable) and Wi-Fi connection - Please click here for Speed Test guideline.

   iii. Run the Traceroute Test - Please click here for Traceroute Test guideline.

   iv. Run the Ping Test -  Please click here for Ping Test guideline.

Once you've  gathered all the results, kindly send them all through the Feedback Form below.


Quick Info
A Speedtest is a service that provides free analysis of Internet access  parameters, such as connection data rate.
A Ping Test shows how long it takes for packets to reach host.
A Traceroute Test traces the route of packets to destination host from our  server.


CAN I TERMINATE THE ASTRO FIBRE SERVICE?

Yes, you may terminate the service. However, an early cancellation fee will be applied for terminations/cancellations within 24 months. Please refer to the Astro Fibre's cancellation details.


WHAT ARE THE TV MODELS THAT SUPPORT 4K UHD?

Customers on the Multiroom (Smart TV) app can stream these two channels (CH549 Love Nature & CH805 Astro SuperSport) if their TV model supports 4K UHD resolution.

Kindly note that these Sony TV models do not support 4K UHD resolution:
• Sony BRAVIA 4K GB
• Sony BRAVIA 4K UR
• Sony BRAVIA VH

*CH805 Astro SuperSport is only available to customers on the Sports, Sports Plus, Premium 1, Premium 2, Premium 4, Platinum Lite and Platinum Packs.


HOW DO I WATCH THE MATCHES AS PART OF LIGA MALAYSIA?

The matches will be available on the channels Astro Arena Bola (CH803) and Astro Arena Bola 2 (CH804), On Demand and Astro GO.

 


CAN I CHANGE MY DUE DATE OR MAINTAIN MY OLD DUE DATE?

No, you are not allowed to change your due date or maintain your old due date. Your current due date is as per Astro Policy. Therefore, to ensure that you continue to enjoy uninterrupted services, we advise you to observe this change in due date from Day 30 to Day 25 and proceed with the necessary payment.


CAN I USE THE ASTRO FIBRE APP TO MANAGE MY ACCOUNT? (E.G.: BILL PAYMENT, REDEEM EXCLUSIVE REWARDS ETC.)

No, you will not be able to manage your account with the Astro Fibre App. However, you may download the “MyAstro” app on your mobile device now to manage your Astro account in a fast and easy way.


WHAT WOULD MY ACCOUNT NUMBER LOOK LIKE?

Your Astro account number is a 10-digit combination 
E.g: 08XXXXXXXX


UNABLE TO PLAY VIDEO (HDCP FAILED) - HD ENABLED BOX

STEP 1
Switch off the power of your box and make sure that the adapter’s power light is off.


STEP 2
Unplug the HDMI cable from your TV and plug it back in securely to other available HDMI port.


STEP 3
Switch on the power for your box and make  sure that the adapter’s power light is on.
Please wait for 5 minutes.


STEP 4
Turn on your box. Do select the correct TV input.
You should no longer be experiencing this problem. 
​


I TRIED TO WATCH CH549 LOVE NATURE/CH805 ASTRO SUPERSPORT BUT AN ERROR MESSAGE APPEARED; WHAT DOES THIS MEAN?

Unfortunately, this means that you are using a TV model that does not support 4K UHD resolution (Sony BRAVIA 4K GB, Sony BRAVIA 4K UR or Sony BRAVIA VH). Not to worry, we are working with the Sony team to ensure you will be able to enjoy these 4K UHD channels soon. We will keep you posted once these channels are available to you!


WHERE CAN I VIEW ALL MY BILL STATEMENTS?

Tap on the "Account' tab on the navigation bar and scroll to "Billing' section. Tap on "Bill Statement' to view any bill statement up to six (6) months.


WHAT IS THE NEW USER INTERFACE ON THE ULTRA BOX?

Astro is continuously improving our user interface and introducing new features to our platforms to ensure that your Astro experience is more seamless, efficient and user-friendly.

For details on our latest interface, Picture-in-Picture mode and auto-start interactive mode on Astro GO, please click here.

In addition, we have also recently introduced a new look to the Title Information Page, the ability to disable the Profile Selection Screen and adjustable auto-standby timing. For more information, please click here.


I'VE DECIDED TO SUBSCRIBE TO A TV PACK + ASTRO FIBRE; DO I STILL HAVE TO MAKE THE ADVANCE PAYMENT?

Advance payment is only applicable to Astro TV pack purchases. If you subscribe to an Astro Fibre+TV bundle, only one month of your TV subscription fee (excluding tax) is required to be paid upon sign-up. The full tax amount and the first-month subscription fee for Astro Fibre will be paid on your first month's bill.


TIME - ZTE ROUTER


You may proceed with below troubleshooting and it shouldn't take you any longer than 15 minutes.

  1. Please standby computer/ laptop to access to the internet and connection must be via LAN (cable) [Connect the LAN (cable) to the yellow port at ZTE Router and direct to computer/ laptop].
  2. You may open any web browser such as  Google Chrome, Internet Explorer, Mozilla Firefox and etc.
  3. On the address bar, please go to http://192.168.0.1 and below page will appear.
 


4. Type the Username and Password as below. Then click Login. (These are the defaults, if you have done previous configuration on your router the password may be different)

Username: admin
Password: admin (or time123)
 


5. The router's web-based setup page should now appear. Please follow below steps for the  configuration.


i. On the setup page, click the Network tab then click on the WLAN then choose Basic sub-tab.


ii. Please ensure Wireless RF Mode is Enabled.


iii. Click the drop-down arrow for Channel, then select your desired channel.


Choose between 1 until 11 (Suggested 1,6,11).


iv. Click Submit. Router will auto reboot and connection re-establish after few minutes.


DO I HAVE TO RETURN MY DEVICES IF I DECIDE TO TERMINATE MY SERVICE?

Depending on your service, it is mandatory to return some devices as per our T&Cs, whilst other devices should be disposed of and recycled at collection centres registered under the Department of Environment. To find out what you should do with your devices after service termination, please click here.


HOW DO I PURCHASE ASTRO FIRST MOVIES/SERIES?

From Channels 480 (Astro First):

  1. ‍Go to channel 480
  2. Search for the Movie title or Series and press “OK” button from Astro remote control;
  3. Choose how to purchase via WhatsApp or SMS.
  4. Enter the Pin Code

Purchase via Whatsapp

  1. ‍Go to channel 480‍
  2. Whatsapp the “movie code” to 03-9543 3838 
  3. Enter your “smart card number” (this is available on the top right corner of your tv screen)‍
  4. Type “1” to confirm
  5. The reply will direct you to the entitlement channel accordingly

Purchase via SMS

  1. ‍Go to channel 480‍
  2. SMS the “movie code” to 32999 ‍
  3. The SMS confirmation reply will direct you to the entitlement channel accordingly

*SMS service is available for Maxis, Celcom, Digi and U Mobile only.

‍

From Beyond PVR On Demand interface:

  1. Press the “Home” button on the Astro remote control
  2. Select “On Demand” and press the “OK” button from the Astro remote control
  3. Scroll to “Store” and search for the Movies/series
  4. Select “Buy” and enter Pin Code. 

‍

From Ultra/Ulti On Demand interface:

  1. ‍Press the “Home” button on the Astro remote control 
  2. Scroll to the Store tab
  3. Scroll to “Astro First: New Releases” or “Astro First: Blockbusters” and search for the Movies
  4. Select “Rent” and enter Pin Code

‍

From Astro Go app (purchases only applicable for Android devices): 

  1. ‍Download the Astro Go app from the Google Play store.
  2. Create an ID and link your account / proceed to log in if you have linked your account
  3. Scroll to “Store” and search for “Astro First: New Releases” or “Astro First: Blockbusters”
  4. Select “Rent” and enter Pin Code

*The default pin code is 0000 if you have not pre-set it.


    REFRESH SIGNAL OF YOUR ASTRO BOX

    Please ensure to put your box on standby mode to refresh the signal.

    a. Using IVR
       ​1. Dial 03-95433838 and select you preferred language.
       2. Select Account Related.

       3. Select Technical Assistance.

       4. Select Refresh Smartcard.


    b. Using MyAstro web
      
    STEP 1
    Go to https://myastro.astro.com.my/ in your web browser.

    STEP 2
    Keyin your Email / Mobile number and password. Then, press "LOG IN".
     
    STEP 3
    Click on TV pack.
     

    STEP 4
    Choose Main Room for the Primary Box; else choose Multiroom (If any).
     

    STEP 5
    Click on "Refresh" to refresh signal on your box. 

    For Main Box      

    For Multiroom

    STEP 6
    After tap the Refresh, below notification will be displayed as below.

    For Main Box 

    For Multiroom

    c. Using My Astro App

    STEP 1
    Open My Astro App and click "Login".

     

    STEP 2
    Keyin your Email / Mobile number and password. Then, press "LOG IN".

     

    STEP 3
    Go to "Account".

     

    STEP 4
    Scroll down to "TV pack" and click on it.

     

    STEP 5
    Choose Main Room for the Main Box; else choose Multiroom (If any).

     

    STEP 6
    Tap on "Refresh" to refresh signal on your box. 

     

    STEP 7
    After tap the Refresh, below notification will be displayed as below.

     


    HOW DO I TERMINATE MY ASTRO SUBSCRIPTION?

    We are sorry you are thinking of leaving us.

    If you wish to cancel your Astro subscription, kindly do take note of the information below if your account is still within contract period,

    • Termination Request must be completed by the account holder.
    • You need to settle the outstanding balance and penalty (if any).
    • All Termination Request require a 30-day notice period.


    MODEM NO POWER - MAXIS

    1. Ensure power cable  is connected tightly.

    2. Try to use another power socket /  power source to eliminate faulty power sockets/power sources which  could cause the issue.

    3. If the issue  persists, submit your feedback form for further assistance.


    DOES THE MULTIROOM (SMART TV) UTILISE ONE (1) OF MY ASTRO GO CONCURRENCY?

    Yes, the Multiroom (Smart TV) will utilise one (1) of your Astro GO concurrency.

    Customers subscribing to Multiroom (Smart TV) can enjoy access up to 4 concurrency (watch 4 screens at the same time) which is shared across one Smart TV device and 3 mobile/laptop/tablet device(s) as Astro GO+ is complimentary with a Multiroom (Smart TV) subscription.


    WILL MY CREDIT CARD BE ACCEPTED FOR PAYMENT?

    Yes. You can make payment using your credit card via My Astro Portal:

    - For One-time payment: All Master/Visa 3D secured debit/credit cards for one-time payment issued by banks in Malaysia

    - For Auto-Debit: All Master/Visa/AMEX debit/credit cards issued by banks in Malaysia

     


    HOW DO I VIEW MY LATEST TAX INVOICE/BILL?

    Tune to channel 200 - select on "My Account".Your Total amount due will be stated under the "Bill Summary" section.

    **Please note that this feature requires your box to be connected to your home Wi-Fi. Alternatively you can perform the SMS steps displayed on the screen to check your bill amount.


    I HAVE MULTIPLE SET-TOP BOX, DOES THE ADDITIONAL PACKAGE APPLY TO ALL SET-TOP BOX?

    Yes, the subscription will be reflected on all your set-top box provided they are registered under our Multiroom service.


    CHECK IP DIAGNOSTICS - HD ENABLED BOX

    STEP 1    

    Press "HOME" button on your remote control.

    STEP 2    

    Navigate to Settings and press "OK".

    STEP 3    

    Navigate to STB Diagnostics and press "OK".

    STEP 4    

    Navigate to IP Diagnostics and press "OK".

    STEP 5    

    IP Diagnostics information will be displayed.


    CAN I WATCH CHANNELS / SHOWS I'M SUBSCRIBED TO USING THE MY ASTRO?

    Unfortunately, you can't. My Astro is an easy-to-use, free mobile phone app and responsive web portal that helps Astro customers manage their Astro accounts. Astro customers can watch their favourite shows anytime, anywhere using the Astro GO app which is included in their subscription.


    UNABLE TO BROWSE OR ACCESS CERTAIN WEBSITE - ALLO

    If you're trying to visit a website and it won't load, but others do, there could be a variety of causes. If the site itself is down, there's not much you can do but wait.

    If you can load the site on other computers or devices (make sure you try different means of connecting to the internet), there may be an issue with your computer or network.

    There are some quick fixes that will solve most problems, but you may have to get your hands a little dirty.
     

    1. Try loading the site on a different device.
      • Try loading the website on your phone or on another computer. If the website loads on the other device, the problem lies with your computer.
      • If the website doesn't load on another device, the problem is either with the network
    2. Restart your computer.
      • Oftentimes, a simple reboot will fix the problem you're having. Reboot your computer and test the website again.
    3. Try loading the site in a different browser.
      • There may be some settings configured incorrectly on your browser. Try a different web browser to see if you can load the website.
    4. Temporarily disable your antivirus program.
      • Your antivirus software may be interfering with your ability to load certain websites.
      • Try disabling the software and then loading the site again. Make sure you enable it again once you have identified the problem.
    5. Reset  your modem and router.
      • Traffic to or from a certain website may be getting tripped up by your modem or router. Resetting these devices may allow you to access the website again.
    6. Check your computer's date and time settings.
      • If your date or time is set incorrectly, you may not be able to connect to secure (https://) websites.
      • Check your computer or mobile device's clock to make sure that it is set to the correct time and date.

    In the event the problem persists, please provide below details for further escalation:

    i. List of websites effected.
    ii. Run the Speed Test via LAN (cable) and Wi-Fi connection - Please click here for Speed Test guideline.  
    iii. Run the Traceroute Test - Please click here for Traceroute Test guideline.
    iv. Run the Ping Test -  Please click here for Ping Test guideline.


    Once you've gathered all the results, kindly send them all through the Feedback Form below.

     

    Quick Info
    A Speedtest is a service that provides free analysis of Internet access  parameters, such as connection data rate.
    A Ping Test shows how long it takes for packets to reach host.    
    A Traceroute Test traces the route of packets to destination host from our  server.


    WILL THIS CHANGE IN DUE DATE IMPACT MY MONTHLY SUBSCRIPTION?

    No, this change in due date will not impact your monthly bill subscription.


    WHAT IF I WOULD LIKE TO CHANGE MY 12-MONTHS COMMITMENT PERIOD TO 24-MONTHS? WILL IT BE PRORATED? HOW WILL THE COMMITMENT PERIOD BE CALCULATED?

    By changing from a 12-months commitment period to 24-months, there will not be any cancellation fee applicable. You will start a new contract with 24-months commitment and receive the corresponding discount for that duration.


    INTERNET INTERMITTENT OR FREQUENT DISCONNECTION - MAXIS

    Intermittent internet connection using LAN cable

    Looks like there is something wrong with your service connection.

    Please run a Ping Test, Traceroute Test and attach the picture or screenshot of both test results in the Feedback Form below, in order for us to provide further assistances.

    Please make sure to attach the required  screenshot(s) in ONE file (i.e. Microsoft Word document, PDF, Image file) before submitting the form.

    Quick Info

    A Ping Test shows how long it takes for packets to reach host.

    A Traceroute Test traces the route of packets to destination host from our server.

    Intermittent  internet connection using Wi-Fi

    1. Router Positioning

    Most people underestimate the importance of picking a good spot for a Wi-Fi router. Even a small shift in positioning could end up being the difference between day and night.

    i) High vs. Low

    Put the router as high up as possible to extend the broadcasting range of the radio waves. This also helps clear the  router of possible interferences.

    ii) Concrete & Metals

    Make sure your router isn't blocked by  any other objects, especially devices that are electronic. Also, avoid  placing your router in your basement as this area is usually enclosed by a  lot of concrete, which can be almost impossible for Wi-Fi signals to penetrate.

    iii) Distance to Router

    The further away from your router you  get, the weaker the Wi-Fi signal. Therefore, the best option is to place your  router as close to your devices as possible, but this is only practical if  you have one main area where you tend to use your devices.

    Otherwise, you should place your router near the center of your home. After all, Wi-Fi broadcasts in 360 degrees, so it doesn't make sense to put  it at one end of the house.

    2.  Wireless Interference & Noise

    You've probably never noticed but there are wireless signals all around you wherever you go and  they're passing through you all the time. From where? Electronic devices, Wi-Fi routers, satellites, cell towers, and more.

    Although Wi-Fi is supposed to be on a different frequency than most of these devices, the amount of radio noise can still cause interference. Some common causes of interference include:

    i) Microwaves

    ii) Bluetooth Devices

    iii) Cordless Phone

     

    3.  Surrounding Wi-Fi signals

    A truth of the modern world is that every  household has their own Wi-Fi network, which can cause issues with channel overlap. This can be somewhat problematic in a townhouse, but is especially problematic in housing complexes and apartments where there can be many routers within close proximity.

    Which is why it's important that you pick a good channel in your  router settings. Modern routers can choose channels for you automatically,  but sometimes it's better to investigate and find the best channel yourself.


    4. Usage

    More likely, however, is that the people on your network such as friends, roommates, or family members are participating in bandwidth-heavy activities like gaming and streaming Ultrabox/Netflix.

    Fortunately, if this is the case, you can prioritize your own network traffic by enabling Quality of Service in your router settings.

    If the problem  persists, please run a Ping Test, Traceroute Test and attach the picture or screenshot of both test results in the Feedback Form below, in order for us to provide further assistances.

    Please make sure to attach the required  screenshot(s) in ONE file (i.e. Microsoft Word document, PDF, Image file) before submitting the form.

    Quick  Info

    A Speedtest is a service that provides free analysis of Internet access  parameters, such as connection data rate.

    A Ping Test shows how long it takes for packets to reach host.

    A Traceroute Test traces the route of packets to destination host from our server.


    I DID NOT RECEIVE RECOVERY EMAIL OR VERIFICATION CODE TO RESET MY ASTRO ID PASSWORD. WHAT SHOULD I DO?

    If you did not receive the recovery email or verification code, please make sure that:

    1. You are inserting the correct email or mobile number you used to register for your Astro ID.
    2. Check your junk mailbox or spam folder.  

    To find out which email or phone number you have used to register your Astro ID, you may submit a feedback form. Kindly select feedback type "I have an enquiry/issue with Apps" choose "Astro GO" 
     

    We will get in touch with you within 48 hours to solve your enquirie


    SET TV TO SYNC TO ASTRO REMOTE CONTROL - HD ENABLED BOX

    STEP 1

    Identify your remote control:

    a)   Remote control with Astro logo at the bottom of the remote, proceed to STEP 2.

    b)   Remote control with Astro logo at the top of the remote, proceed to STEP 4

    ‍

    STEP 2 (Astro Logo at the bottom of the Remote)

    On your remote, press the “set tv” button and set tv instructions will be displayed on top of your screen:

    ‍

    STEP 3

    Follow the steps appear on the TV screen to sync your Astro remote and complete the setup.

    ‍

    STEP 4 (Astro Logo atthe top of the Remote)

    Press and hold “tv input” key on bottom left of the remote for 3 seconds until the LED blinks twice.

    STEP 5

    Enter the 2-digit TV Code of your TV Brand and the LED will blink twice:

    ‍

    STEP 6

    Try out the TV controls (TV Standby or adjust Volume) to check if they are working correctly.

    ‍

    STEP 7

    Press ok and wait for the LED to blink twice to save the settings.


    REMOVE CHANNEL FROM FAVOURITE LIST - ULTRA BOX / ULTI BOX

    STEP 1    

    On your remote, press the ... button and the Channel Guide page will be displayed on your screen.

    STEP 2    

    Select the channel you would like to remove as favourite and press "OK".

    STEP 3  

    Select "Remove from Favourite" and press "OK".

    STEP 4    

    You are successfully removed the channel from favourite list when this screen appears.


    HOW DO I ACCESS NETFLIX ON MY ULTRA/ULTI BOX?

    There are a few ways you can access Netflix on the Ultra Box as below: 

    • Access Netflix on the Ultra/Ulti Box via the Home Screen and select the Netflix app from the Apps row. 
    • Launch the Netflix app directly from their remote control by clicking on the “Netflix” button if it’s available on your remote control. 
    • Tune into CH 741

    IMPORTANT! If you are accessing Netflix on your Ultra/Ulti Box for the first time, please wait for the Netflix activation email from Astro (this may take up to 10 minutes) for the app to be reflected in your account. If you skip this 10-minute period, you may experience double charging by incorrectly signing up for Netflix using your credit card details.


    CHECK FUTURE RECORDING - HD ENABLED BOX

    STEP 1    

    Press "HOME" button on your remote control.

    STEP 2    

    Navigate to My TV and press "OK".

    STEP 3  

    Navigate to Bookings and press "OK".

    STEP 4    

    Your list of your booking programs will  be displayed.


    CESSATION OF PAY-PER-VIEW (PPV) ON CH200

    From 8 October 2021 onwards, Astro will be ceasing the daily passes (e.g. 3, 5, 7 & 30 days passes). Please subscribe to the relevant packs to continue enjoying your favourite content. Stay tuned for more exciting offers. Thank you.


    WHERE CAN I GET MORE INFORMATION OR SIGN UP FOR THE ULTI BOX?

    Please refer to these FAQs for more information, or click here to learn more and sign up for the Ulti Box. Alternatively, you may call 03-7481 8000 to get in touch with an Astro representative.


    I’M HAVING TROUBLE TO COMPLETE THE ACTIVITY; WHAT SHOULD I DO NOW?

    Please submit your issue here or you can WhatsApp us at 03-9543 3838.


    I AM AN EXISTING ASTRO FIBRE 50MBPS CUSTOMER; ARE THERE ANY AVAILABLE OFFERINGS FOR ME?

    Yes, you are eligible for selected bundle packages with rebates up to RM39/month and a free speed upgrade if you subscribe within the promotion period. Kindly note that monthly rebates are only available for Pay TV + Astro Fibre bundles but the speed upgrade is available for all packages including standalone plans.
     


    IF A CUSTOMER TERMINATED ALL THEIR SERVICES WITH ASTRO, WILL THEY STILL RECEIVE THEIR PAPER BILL?

    Upon completion of the termination process, customer will receive one last closing bill stating the total amount due to Astro according to their billing option.

    For customers who had opted to switch their billing option to e-bill or SMS bill, they will receive their final bill accordingly.

    For customers who opted for paper bill, they will receive the final bill via paper bill. (The Paper Bill Charge will be applied).


    I HAVE NOT ACTIVATED MY DISNEY+ HOTSTAR ACCESS; WILL I STILL BE CHARGED?

    Yes, please WhatsApp "DH Help


    I HAVE SUBSCRIBED TO MULTIROOM (SMART TV), HOW DO I FIND THE APP ON MY SMART TV?

    1) Download the Astro app from the app store available on your Smart TV.

    2) Follow the steps below depending on your Smart TV brand.


    WHAT IS ASTRO ID?

    Astro ID is the account you use to sign in and manage all your Astro services online. You can use your Astro ID for the following Astro apps and portals:

    1. My Astro
    2. Astro GO
    3. HBO GO
    4. Disney+ Hotstar
    5. iQIYI
    6. TVBAnywhere+
    7. beIN Sports Connect
    8. SYOK App
    9. AWANI App
    10. Astro Website
    11. Ideaktiv portals

    You can create an Astro ID using your mobile number or email address here. To secure your Astro ID, please proceed to next step and link the ID to your Astro account number (10 digits) or smart card number (12 digits).


    IS THERE A VERIFICATION PROCEDURE WHEN MAKING PAYMENT?

    A security question will be asked when making payments with credit cards over the phone. All other payment channels will not require any form of verification.


    CAN I REQUEST TO TRANSFER THE CREDIT BALANCE INTO OTHER ASTRO ACCOUNT?

    Yes, you have the option to transfer the credit balance to another active Astro account. It will be considered as payment to that account and is subject to Astro's terms & conditions.


    WHY SHOULD I SUBSCRIBE TO DISNEY+ HOTSTAR WITH ASTRO INSTEAD OF GOING DIRECTLY ON THE APP?

    Astro is an official distributor of Disney+ Hotstar, the dedicated streaming home of global, and Malaysian Hits. Astro customers can now subscribe to Disney+ Hotstar through our Movies, Premium 1, Premium 3 or Platinum Pack and enjoy award-winning entertainment with Disney+ Hotstar alongside Astro's much-loved local content for even better value and savings. Now, customers can enjoy Disney+ Hotstar on their Ultra or Ulti Box, mobile app or web! In addition, customers who have multiple primary Astro accounts will be entitled to multiple entitlements to Disney+ Hotstar.


    WHAT ARE THE TERMS AND CONDITIONS OF PAYMENT?

    1. Clearly indicate full name of Astro customer, contact number and Astro subscription account number when making each payment (e.g. on bank-in slips)
    2. For Direct Debit, please contact your bank for standing instructions. Provide the full name of Astro customer and Astro account number. The Direct Debit service may not be available with all banks. Please check with your bank for confirmation of Direct Debit service.
    3. Please inform us of any changes in billing address/information by contacting us via one of these platforms.

    IMPORTANT NOTICE: To avoid any problems in payment processing, please pay only at authorised Astro payment channels


    SPEED TEST - MAXIS/ALLO/TIME

    1. Power reset (on & off) your TV, Astro Decoder, Modem and Router.

    2. Ensure standard physical connection (No 3rd party devices connected to decoder and modem).

    3. Please ensure at all-time your router is 0.5 meter away from your Astro Decoder to avoid signal interferences.

    4. Please standby computer/laptop to access to the internet and connection must be via LAN (cable) [connect the LAN (cable) at any LAN port at router and direct to computer/laptop].

    5. You may open any web browser such as Google Chrome, Internet Explorer, Mozilla Firefox and etc.

    6. On the address bar, please go to http://www.speedtest.net/ and below page will appear.

    7. Click "Change Server" to edit the settings preferred by Internet Service Provider (ISP).

    8. Edit the server settings by search and select the required server required by ISP.

        For Maxis provider - Select Subang Jaya - Maxis server.

        For TIME provider -  Select Shah Alam - TIME dotcom Bhd server.      

        For Allo provider -  Select Cyberjaya - Global Forway Sdn Bhd server.

    9.Click "GO", and the test will  begin.

    The test is completed once both download and upload speeds are displayed.

    Sample of the Speedtest result is shown below.

    **Please  ensure the snapshot includes a time stamp and network used either LAN cable  or wireless (as per picture above)

    10. Kindly screenshot or take a picture of the result, name it as "LAN Speedtest".

    11. Repeat the test once again using Wi-Fi connection (Please unplug your LAN cable and connect via wireless connection using your SSID).

    12. Screenshot or take a picture of the  result, name it as "WiFi Speedtest".


    INTERNET NOT AVAILABLE, ASTRO OK - MAXIS

    Huawei HG8240
    Huawei HG850A
    FIBER HOME
    ALCATEL LUCENT
    HUAWEI
    ZTE

    Option 1

    1. Please turn off all devices (Modem and Router). By restarting your modem, you can isolate the possibility of overloaded processes in the modem, which would  impact its performance.
    2. Ensure the fiber cable from your wall socket and modem is securely connected.
    Modem connection with Fiber Cable
    Modem connection with Copper Cable

    Notes: You might be connected to LAN 1 if backbone is Maxis


    Router connection

    Technicolor Router

    3. Please make sure the LAN cable is connected properly from router (Port 1-4 - Yellow port) to PC/Laptop.

    4. If the issue persists, submit your feedback form and attach your modem light indicator picture/video for further assistance.

     

    Option  2/ Option 3/ Option 5/ Option 6

    1. Please turn off all devices (Modem and Router). By restarting your modem, you can isolate the possibility of overloaded processes in the modem, which would  impact its performance.    

    2. Ensure the fiber cable from your wall socket and modem is securely connected.

    3. Ensure both cables on the Modem (LAN Port 2) and Router (WAN Port - Red port) are properly connected.

    Modem connection with Fiber Cable
    Modem connection with Copper Cable

    Notes: You might be connected to LAN 1  if backbone is Maxis
     

    Router connection

    Technicolor Router

    3. Please make sure the LAN cable is connected properly from router (Port 1-4 - Yellow port) to PC/Laptop.

    4. Please make sure both cables on Router (Any Yellow port) and Astro Decoder (Network Port behind decoder) are properly inserted.

    DMT4 (Hybrid mode)
    DMT5 (Hybrid mode)
    DMT4 (IP mode)
    DMT5 (IP mode)

    5. Switch on modem and router and please wait for 2 minutes to stabilise the devices after reboot.

    6. If the issue persists, submit your feedback form and attach your modem light indicator picture/ video for further assistance.
     

    Option 4

    1. Ensure Modem/Router are connected tightly to the power socket.

    2. Try to use another power socket / power source to eliminate faulty power sockets/power sources which  could cause the issue.

    3. If the issue persists, submit your feedback form for further assistance.


    I AM CURRENTLY ON THE OLD MULTIROOM PRICING. WILL I BE AUTOMATICALLY SWITCHED TO THE NEW PRICING?

    No, you will not be automatically switched to the new pricing. To perform a manual switch, please contact us at 03-9543 3838.


    AM I ABLE TO SUBSCRIBE FOR VIDEO ON DEMAND?

    No additional subscription is required. Video On-Demand (VOD) is a value-added service for all Astrro customers with connected Astro boxes (Ultra Box, Ulti Box, HD-PVR & PVR boxes). All you have to do is connect your decoder to your home Wi-Fi and you'll be able to access the world of on demand. Binge-watch, rewind, fast-froward and stream all your favourite shows anytime.


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