步骤一 |
步骤二 |
步骤三 |
选择配套然后提交您的申请。 |
等待安装。 |
享受您的新 Astro / 宽频！ |
Astro 提供的免费卫星电视服务。终身收看娱乐，新闻，学习和资讯节目等。
图片仅供参考。
新的解码器，不包含卫星天线和电缆。您必须已安装 Astro/Njoi 卫星天线和电缆并正常运作。
包括安装。
新的解码器配有卫星天线和电缆。
包括安装。
签购
| Njoi Astro UniFi Maxis |
在这里找到您要的答案。
我们提供一站式服务为您申请Astro和Broadband。不必开车，排队和在销售柜台等候。 我们可以帮助您处理您的申请。
我们不收取额外费用。 无需提供信用卡信息。 费用与您在销售柜台申请的费用相同。
首先，您可以在线申请，我们将在工作时间内立即与您联系。 通过WhatsApp/电子邮件/传真发送您的身份证-IC（马来西亚公民）/ 护照（外国人）的复印件给我们。 收到所有资料后，我们将立即处理您的申请。
一旦收到您的完整资料，我们将在工作时间内立即处理您的申请。一旦您的申请获得批准，服务提供商的承包商将与您联系以进行安装预约。
ASTRO 和宽频收费同时在一张账单，享受更大的节省和无忧的账单支付。 在24个月的合约期内，您可以每月以折扣价享受 Astro 和宽频。
Astro 提供多种电视配套，包括娱乐、体育、电影和儿童配套。您可以选择符合您观看需求的配套，并在适用情况下添加额外的串流应用服务。
可以，您可以只订阅 Astro 电视配套而无需绑定宽频。不过，将 Astro 电视与光纤宽频绑定可享有更好的每月优惠，并且只需支付一张综合账单，更加方便。
对于小型家庭以及轻度上网和串流使用者，100Mbps 通常已足够。较大家庭、游戏玩家或重度串流用户则可选择 500Mbps 或 1Gbps 配套，以获得更流畅的多设备使用体验。
大多数 Astro 电视和光纤宽频配套都附带 24 个月合约期。如在合约期满前取消服务，可能会产生提前终止费用。
可以，您可在符合资格及覆盖范围的情况下随时升级电视配套或宽频速度。根据升级情况，可能需要重新计算合约期限。
您的每月账单将由 Astro 直接发出。您可通过电子邮件接收账单，或通过 Astro 账户在线查看。绑定配套用户将收到电视与宽频服务的综合账单。
付款方式包括网上银行、自动扣款、信用卡或 Astro 提供的其他认可付款渠道。我们的团队将在申请过程中为您提供协助。
如果您遇到任何服务中断问题，可联系 Astro 客户服务寻求技术协助。大多数情况下可远程解决，如有需要将安排技术人员上门处理。
可以，迁移服务需视新地址是否在服务覆盖范围内而定。根据您的配套，可能会产生迁移费用及合约调整。
不需要，提交申请时无需提供信用卡资料。服务获批后，付款安排将由 Astro 直接处理。
部分 Astro 电视配套可根据当前促销及服务情况添加串流服务等附加项目。可能需支付额外月费。
是的，光纤安装时通常会提供 WiFi 路由器。路由器型号可能会根据所选宽频速度配套而有所不同。
可以，我们会在处理您的申请前确认您地址的服务覆盖范围，以确保该地区可安装宽频服务。
马来西亚公民需提供 MyKad 复印件。外籍人士则需在提交宽频申请时提供护照复印件。
申请获批后，服务提供商通常会在 2 至 7 个工作日内联系您安排宽频安装预约。
大多数 Astro 宽频配套附带 24 个月合约期，从安装日期开始计算。如您搬迁，可能需要在新地址重新签订 24 个月合约。
可以，您可在新地址具备服务覆盖的情况下迁移宽频服务。合约期限可能会从新安装日期起重新计算 24 个月。
可以，您可申请在家中调整宽频设备位置。若属于非标准安装，可能会产生额外费用，并需在评估后直接支付给安装人员。
可以，您可转用 Astro 宽频。为避免服务中断，建议在终止现有宽频合约前先开通新的宽频服务。
标准安装在促销期间可能免费，但非标准安装（如设备迁移或复杂布线）可能会产生额外费用，并需直接支付给安装人员。
Customers subscribing to the following Astro packs will get to automatically enjoy Disney+ Hotstar as part of their newer, bigger and better packs
Customers with any of the above subscriptions with an Ultra or Ulti Box will also be able to enjoy Disney+ Hotstar on their big screen TV via their Astro Box, in addition to disneyplushotstar.my and the mobile app. Please click here on how to access Disney+ Hotstar on the Ultra/Ulti Box.
Astro customers who are not on the above Packs may upgrade to the Movies, Movies Plus, Premium 1, Premium 3 or Platinum Pack to receive access to Disney+ Hotstar at no additional cost. Alternatively, customers may visit www.astro.com.my/disney to subscribe to Disney+ Hotstar Premium through a 3-month plan via Astro at RM54.90 (NP: RM79.90 quarterly, Astro customer may see up to 30% savings in their Disney+ Hotstar Premium subscription)
For more information, please visit www.astro.com.my/disney. If you need further help, please WhatsApp “DH Help” to Astro or call them at 03-9543 3838 for assistance.
The recommended home internet speed for a smooth viewing is 10Mbps.
Slow browsing using LAN cable
Looks like there is something wrong with your service connection.
Please run the Speed Test and attach the picture or screenshot of the speed test in the Feedback Form below, in order for us to provide further assistances.
Click here for Speed Test guideline.
Quick Info
A Speedtest is a service that provides free analysis of Internet access parameters, such as connection data rate.
Slow browsing using Wi-Fi
1. Router Positioning
Most people underestimate the importance of picking a good spot for a Wi-Fi router. Even a small shift in positioning could end up being the difference between day and night.
i) High vs. Low
Put the router as high up as possible to extend the broadcasting range of the radio waves. This also helps clear the router of possible interferences.
ii) Concrete & Metals
Make sure your router isn't blocked by any other objects, especially devices that are electronic. Also, avoid placing your router in your basement as this area is usually enclosed by a lot of concrete, which can be almost impossible for Wi-Fi signals to penetrate.
iii) Distance to Router
The further away from your router you get, the weaker the Wi-Fi signal. Therefore, the best option is to place your router as close to your devices as possible, but this is only practical if you have one main area where you tend to use your devices.
Otherwise, you should place your router near the center of your home. After all, Wi-Fi broadcasts in 360 degrees, so it doesn't make sense to put it at one end of the house.
2. Wireless Interference & Noise
You've probably never noticed but there are wireless signals all around you wherever you go and they're passing through you all the time. From where? Electronic devices, Wi-Fi routers, satellites, cell towers, and more.
Although Wi-Fi is supposed to be on a different frequency than most of these devices, the amount of radio noise can still cause interference. Some common causes of interference include:
i) Microwaves
ii) Bluetooth Devices
iii) Cordless Phone
3. Surrounding Wi-Fi signals
A truth of the modern world is that every household has their own Wi-Fi network, which can cause issues with channel overlap. This can be somewhat problematic in a townhouse, but is especially problematic in housing complexes and apartments where there can be many routers within close proximity.
Which is why it's important that you pick a good channel in your router settings. Modern routers can choose channels for you automatically, but sometimes it's better to investigate and find the best channel yourself.
4. Usage
More likely, however, is that the people on your network such as friends, roommates, or family members are participating in bandwidth-heavy activities like gaming and streaming Ultrabox/ Netflix.
Fortunately, if this is the case, you can prioritize your own network traffic by enabling Quality of Service in your router settings.
If the problem persists, please run a Ping Test, Traceroute Test and attach the picture or screenshot of both test results in the Feedback Form below, in order for us to provide further assistances.
Please make sure to attach the required screenshot(s) in ONE file (i.e. Microsoft Word document, PDF, Image file) before submitting the form.
Quick Info
A Speedtest is a service that provides free analysis of Internet access parameters, such as connection data rate.
A Ping Test shows how long it takes for packets to reach host.
A Traceroute Test traces the route of packets to destination host from our server.
From 8 October 2021 onwards, Astro will be ceasing the daily passes (e.g. 3, 5, 7 & 30 days passes). Please subscribe to the relevant packs to continue enjoying your favourite content. Stay tuned for more exciting offers. Thank you.
Yes, customers whose accounts are suspended but resumed within 24 months from their offer period start date will still be able to enjoy the internet speed upgrade upon service resumption. However, the speed upgrade offer period will not be extended despite the suspension period.
Unfortunately, customers whose accounts are suspended but resumed after 24 months from their offer period start date will not be able to receive the free speed upgrade.
Astro sends regular payment reminders to customers via SMS until their current charges have been paid. However, we encourage customers to pay their bill as soon as possible to avoid disconnection of Astro service. Please reach out to us here if you require more information about payment reminders or to change your contact details.
For Platinum Pack and Multiroom Smart TV customers, Astro GO+ will be automatically added to your subscription.
From 1st July 2023 onwards, Astro will ONLY accept cheques deposited at Public Bank Berhad.
To simplify your monthly payments, here are some recommended alternatives you can look into.
To find out more on how you can make your payments via these channels, kindly visit here.
Should you choose to continue with cheque payment, do ensure that you follow these steps below.
Step 1: Fill in the cheque
Step 2: Ensure that your 10-digit Astro account number is accurately written at the back of the cheque
Step 3: Go to your nearest Public Bank
Step 4: Locate the Cheque Deposit Machine
Step 5: Select “Bill Payment” on the screen
Step 6: Select “Astro”
Step 7: Drop your cheque in
Step 8: Collect your receipt
There are no extra charges as it is a value-added service introduced provided for your convenience.
1. Power reset (on & off) your TV, Astro Decoder, Modem and Router.
2. Ensure standard physical connection (No 3rd party devices connected to decoder and modem).
3. Please ensure at all-time your router is 0.5 meter away from your Astro Decoder to avoid signal interferences.
4. Please standby computer/laptop to access to the internet and connection must be via LAN (cable) [connect the LAN (cable) at any LAN port at router and direct to computer/laptop].
5. You may open any web browser such as Google Chrome, Internet Explorer, Mozilla Firefox and etc.
6. On the address bar, please go to http://www.speedtest.net/ and below page will appear.
7. Click "Change Server" to edit the settings preferred by Internet Service Provider (ISP).
8. Edit the server settings by search and select the required server required by ISP.
For Maxis provider - Select Subang Jaya - Maxis server.
For TIME provider - Select Shah Alam - TIME dotcom Bhd server.
For Allo provider - Select Cyberjaya - Global Forway Sdn Bhd server.
9.Click "GO", and the test will begin.
The test is completed once both download and upload speeds are displayed.
Sample of the Speedtest result is shown below.
**Please ensure the snapshot includes a time stamp and network used either LAN cable or wireless (as per picture above)
10. Kindly screenshot or take a picture of the result, name it as "LAN Speedtest".
11. Repeat the test once again using Wi-Fi connection (Please unplug your LAN cable and connect via wireless connection using your SSID).
12. Screenshot or take a picture of the result, name it as "WiFi Speedtest".
Slow browsing using LAN cable
Looks like there is something wrong with your service connection.
Please run the Speed Test and attach the picture or screenshot of the speed test in the Feedback Form below, in order for us to provide further assistances.
Click here for Speed Test guideline.
Slow browsing using LAN cable
Looks like there is something wrong with your service connection.
Please run the Speed Test and attach the picture or screenshot of the speed test in the Feedback Form below, in order for us to provide further assistances.
Click here for Speed Test guideline.
Quick Info
A Speedtest is a service that provides free analysis of Internet access parameters, such as connection data rate.
Slow browsing using Wi-Fi
1. Router Positioning
Most people underestimate the importance of picking a good spot for a Wi-Fi router. Even a small shift in positioning could end up being the difference between day and night.
i) High vs. Low
Put the router as high up as possible to extend the broadcasting range of the radio waves. This also helps clear the router of possible interferences.
ii) Concrete & Metals
Make sure your router isn't blocked by any other objects, especially devices that are electronic. Also, avoid placing your router in your basement as this area is usually enclosed by a lot of concrete, which can be almost impossible for Wi-Fi signals to penetrate.
iii) Distance to Router
The further away from your router you get, the weaker the Wi-Fi signal. Therefore, the best option is to place your router as close to your devices as possible, but this is only practical if you have one main area where you tend to use your devices.
Otherwise, you should place your router near the center of your home. After all, Wi-Fi broadcasts in 360 degrees, so it doesn't make sense to put it at one end of the house.
2. Wireless Interference & Noise
You've probably never noticed but there are wireless signals all around you wherever you go and they're passing through you all the time. From where? Electronic devices, Wi-Fi routers, satellites, cell towers, and more.
Although Wi-Fi is supposed to be on a different frequency than most of these devices, the amount of radio noise can still cause interference. Some common causes of interference include:
3. Surrounding Wi-Fi signals
A truth of the modern world is that every household has their own Wi-Fi network, which can cause issues with channel overlap. This can be somewhat problematic in a townhouse, but is especially problematic in housing complexes and apartments where there can be many routers within close proximity.
Which is why it's important that you pick a good channel in your router settings. Modern routers can choose channels for you automatically, but sometimes it's better to investigate and find the best channel yourself.
4. Usage
More likely, however, is that the people on your network such as friends, roommates, or family members are participating in bandwidth-heavy activities like gaming and streaming Ultra box/ Netflix.
Fortunately, if this is the case, you can prioritize your own network traffic by enabling Quality of Service in your router settings.
If the problem persists, please run a Ping Test, Traceroute Test and attach the picture or screenshot of both test results in the Feedback Form below, in order for us to provide further assistances.
Please make sure to attach the required screenshot(s) in ONE file (i.e. Microsoft Word document, PDF, Image file) before submitting the form.
Quick Info
A Speedtest is a service that provides free analysis of Internet access parameters, such as connection data rate.
A Ping Test shows how long it takes for packets to reach host.
A Traceroute Test traces the route of packets to destination host from our server.
To subscribe, WhatsApp "Smart TV' or call 03-9543 3838.
Astro customers on the previous packages (e.g. Family Pack, Starter Pack, Value Pack, Super Pack Lite, Super Pack or Super Pack Plus) will first have to sign up to our new packages on astro.com.my before they are able to sign up for Multiroom (Smart TV).
You can subscribe to Multiroom (Smart TV) here or via any of our sales channels.
1. What is WeTV?
WeTV is a global video on demand and over-the-top streaming service, providing the best premium entertainment including Chinese, Indonesian, Korean, Thai, Japanese and Malaysian series and movies to fans of Asian entertainment.
2. Can I stream WeTV for free on my Ultra/Ulti Box?
All Ultra/Ulti Box customers may watch selected WeTV titles for free on their Astro Box.
Simply follow these steps:
Step 1: Go to your Ultra/Ulti Box Home Page and select “WeTV†under the Apps rail
Step 2: Click play on any non-VIP titles/episodes and start streaming!
Note: No login is required to stream free content on WeTV.
3. How can Astro customers enjoy WeTV?
Astro customers can subscribe to WeTV VIP via Astro as an add-to-bill service for only RM10.50/month (RRP RM11.90) to enjoy the app on their big screen TV via the Ultra/Ulti Box, wetv.vip or on the go with the WeTV mobile app which is available on Android and iOS devices.
For more details on the WeTV VIP Membership, please refer to Q12 - Q17.
4. How do I subscribe to WeTV VIP via Astro?
All new and existing Astro TV customers can subscribe to WeTV VIP for only RM10.50/month by following the steps below:
Step 1: Go to www.astro.com.my/WeTV and select “Get WeTV nowâ€
Step 2: Log in with your Astro ID
Step 3: Key in your mobile number and proceed to add WeTV to your bill
Step 4: Once you have validated your mobile number via the OTP code, you will be able to enjoy VIP-exclusive shows on WeTV!
5. How do I access WeTV VIP on my Ultra/Ulti Box?
After completing the subscription process in Q4, follow the simple steps below to access WeTV VIP on your Ultra/Ulti Box:
Step 1: Go to your Ultra/Ulti Box Home Page and select "WeTV" under the Apps rail
Step 2: Click "Log in" and scan the QR code on your TV with your mobile device to download/launch the WeTV app
Step 3: On your mobile device, create a new account or log in using your registered mobile number and click "Login Authorization" to pair your device to your TV
Step 4: Once pairing is complete, please press the back button on your remote to start enjoying VIP-exclusive shows!
Important note: Please ensure that the mobile number used to log in to the app is the same one used to purchase your WeTV VIP subscription. Email login is not applicable for Astro Billing WeTV VIP customers.
*We highly encourage our customers to only use their device’s built-in camera to scan the QR code if available. Alternatively, only use QR code scanner apps that are from a trusted 3rd party provider. By using an untrusted QR code scanner app, you assume all responsibility for any damages or losses that may occur.
6. I already have a WeTV subscription, what will happen if I use the same mobile number to subscribe to WeTV VIP via Astro?
If you already have a WeTV subscription, you are allowed to subscribe to WeTV VIP with the same mobile number via Astro; however, your existing account will continue to run until you manually cancel it. With two active subscriptions with the same mobile number, your subscriptions will be added on top of your existing account and you will be charged twice on two separate accounts.
7. Can I access the WeTV app outside of Malaysia?
Yes, you will still be able to access the WeTV app and stream your favourite content outside of Malaysia. However, kindly be informed that this will be subject to content availability in the specific regions.
8. Can I download content on the WeTV app for offline viewing?
Yes, you can download WeTV's content on your device for offline viewing if you have subscribed to WeTV VIP. This feature is not available if you are not a VIP member. However, kindly note that some content is subjected to copyright which disables the download function on those selected videos.
9. What is the storage requirement for content downloading?
The storage requirement is dependent on the type of videos users are downloading as the space needed varies between titles.
10. How many devices can I use to stream WeTV at the same time?
You can access your WeTV VIP account on up to 2 devices at a time, including your Ultra/Ulti Box. To ensure a smoother streaming experience, please sign out from any unused devices.
11. Are there any subtitles available for the content on WeTV?
Yes, subtitles are available in various languages including English, Malay, Chinese (Simplified & Traditional) etc.
To enable this feature, click on the subtitles selection option at the bottom right corner of the video player, then click on the language you desire.
12. What is a WeTV VIP subscription?
WeTV offers a wide range of hot and exclusive content in advance for WeTV VIP members, which includes WeTV Originals, series, dramas and many more. With a VIP subscription, you can also enjoy all these exciting content with the ability to skip advertisements to stream without interference and watch your favourite shows on two devices at the same time!
VIP membership privileges:
1. Premium Content on WeTV only
2. Enjoy VIP content on two devices at the same time
3. Watch the content in advance before anyone else!
13. Can I rent movies or series on WeTV via Astro?
Yes, you will be able to rent titles on the WeTV mobile app. Subsequently, you will be able to stream your rented title on the Ultra/Ulti Box, wetv.vip, and the mobile app.
14. How much does a WeTV VIP subscription via Astro cost?
Astro customers can enjoy a special offer of RM10.50/month (RRP RM11.90/month) when they subscribe to WeTV VIP via Astro.
Note to CCC: Employee/Ex Employee/Courtesy Board Members will also enjoy the same pricing at RM10.50/month.
15. When can I start enjoying my WeTV VIP subscription?
You will be able to enjoy all the content on WeTV via your Ultra/Ulti Box, wetv.vip and the WeTV mobile app immediately upon successful purchase from the Astro website. Please ensure that the mobile number used to log in to the app is the same one used to purchase your WeTV VIP subscription.
16. How do I cancel my WeTV VIP subscription?
You can cancel your WeTV VIP subscription via WeTV’s official website or mobile app.
Kindly note that we will not be able to offer a refund if you do decide to leave the WeTV app before your subscription period ends.
17. Will there be any penalty fees if I cancel my WeTV VIP subscription?
No, your subscription will be terminated at the end of your Astro billing date. Until then, you will still be able to access your WeTV VIP account.
18. Who may I contact if I encounter any problems with the WeTV app?
If you require any assistance with the app, you may:
1. Visit the WeTV official Facebook Page for more information: WeTV Malaysia - Home | Facebook; or
2. Drop the WeTV team a message via Facebook chat here
If you encounter any issues with your Astro billing and entitlement, you may contact our Customer Service by:
1. Submitting a feedback form here: www.astro.com.my/contactus/form; or
2. Reaching to us via WhatsApp by typing "Hi"at 03-9543 3838
19. Will my personal information be protected?
Yes, Astro is bounded by the PDPA. All information received will be used in accordance with our Privacy Notice
STEP 1
On your remote, press the HOME button and the home menu will be displayed on top of your screen.
STEP 2
Navigate to Settings.
STEP 3
Navigate to Remote Control Settings and press "OK".
STEP 4
Follow the steps appear on the screen to sync your Astro remote.
What is beIN SPORTS CONNECT?
beIN SPORTS CONNECT is the ultimate live streaming sports service that provides you with access to global sporting events both LIVE and on-demand such as major European football leagues and over 3,000 hours of live tennis via Astro's Ultra Box, Ulti Box, mobile app or web.
How do I access the beIN SPORTS CONNECT app on the Ultra/Ulti Box?
On the beIN SPORTS CONNECT mobile app:
Step 1: Open the "beIN SPORTS CONNECT" app and go to your Profile
Step 2: Select "Sign in with Astro" and log in with your Astro ID
Step 3: Go to "Settings" and select the TV Login option
Step 4: A QR code scanner will appear.
Follow the steps below to pair the mobile app with your TV screenOn the Astro Ultra/Ulti Box:
Step 1: At Astro Home, go to the app rail and select "beIN SPORTS CONNECT"
Step 2: Go to the Profile icon at the top of your screen and click "OK"
Step 3: A QR code will be presented on your screen. Use the in-app QR code scanner on your mobile device to scan the QR code
Step 4: Your TV screen will refresh automatically and you will be able to enjoy the beIN SPORTS CONNECT app on your TV!
Who is entitled to access the beIN SPORTS CONNECT app on the Ultra/Ulti Box?
Only Astro customers with the Sports subscription as part of their Astro TV Pack (Bundle or add-on) will be able to enjoy the beIN SPORTS CONNECT app on their Ultra/Ulti Box. For further enquiries, please WhatsApp "Get beIN" to our Customer Contact Center at 03-9543 3838.
What are the content available in the beIN SPORTS CONNECT app?
Customers can enjoy major European football leagues, over 3,000 hours of live tennis and other global sporting events LIVE and on-demand on the app. You may check out the complete list of competitions available on the app here: beIN SPORTS CONNECT | Live Leagues and Competitions | LaLiga, Serie A, Ligue
Can I stream on more than one device at the same time?
No, you can only stream the beIN SPORTS CONNECT app on one device at a time.
How many devices can I use to watch beIN SPORTS CONNECT?
You can have up to five (5) devices registered to your account at any given time. However, you can only stream from one (1) device at a time.
Can I download content for offline viewing?
Unfortunately, downloading of content is not a feature that is currently available.
Are subtitles or dubbing available for the content on beIN SPORTS CONNECT?
Unfortunately, subtitles and dubbing options are currently not available.
How can I subscribe to beIN SPORTS CONNECT via Astro?
The beIN SPORTS CONNECT app is not available as an add-to-bill option. Please visit www.product.astro.com.my/tv to sign up to one of our TV Packs with the Sports subscription.
Can I access the beIN SPORTS CONNECT app outside of Malaysia?
No, you will not be able to watch beIN SPORTS CONNECT content outside of Malaysia as the app is geo-blocked for each country.
How do I register for an Astro ID?
Download the beIN SPORTS CONNECT app > Select "Login with Astro"> Click "Do not have an Astro ID? Click here".
Can I update my email address/mobile number for my Astro ID?
Yes, please visit Astro's Self Service Portal via myastro.astro.com.my to update your email address or mobile number.
I have forgotten my password; what should I do?
Step 1: Click "Log in" and click "Forgot my password"
Step 2: Enter your email address and click "Submit"
Step 3: An email will be sent to your registered email address with further instructions on how to reset your password
How do I unlock a locked user account?
You may contact Astro's Customer Service by:
You may use the 'forgot password' recovery feature on the login page. Just enter the email address/ mobile number you signed up with and we will send you a recovery email.
STEP 1
Switch off the power for your box and make sure that the adapter's power light is off.
STEP 2
Locate the SIM card at the left side and gently pull it out.
STEP 3
Wipe the SIM card's gold chip clean using a dry soft cloth.
STEP 4
Make sure the gold chip is facing down and reinsert it all the way in.
STEP 5
Switch on the power for your box and make sure that the adapter's power light is on.
Please wait for 5 minutes.
STEP 6
Turn on your Ultra Box. You should no longer be experiencing this problem.
If issue persist, please submit the issue in our Feedback Form with the error details and provide sim card number for assistance.
Visit our page to find out about our new packs.
For any NJOI-related information, please visit the NJOI Help & Support page at https://purchase.njoi.com.my/en-support
STEP 1
On your remote, press the HOME button and the home menu will be displayed on top of your screen.
STEP 2
Navigate to Settings.
STEP 3
Navigate to Network Settings and press "OK".
STEP 4
Navigate to Network Diagnostics and press "OK".
STEP 5
Network Diagnostics screen will be displayed accordingly.
You can request for a password reset by clicking on "Forgot My Password' at the login page.
You can proceed with below troubleshooting if the weather is good. Ortherwise, you may try again later.
STEP 1
On your remote, press the “HOME” button and the home menu will be displayed at the bottom of your screen.
STEP 2
Navigate to SETTINGS and press “OK”.
STEP 3
Navigate to STB DIAGNOSTICS and press “OK”.
STEP 4
Refer to the signal strength % shown on the top left of your screen.
If it is 65% or higher, please go to WhatsApp to receive further help.
If it is below 65%, please go to STEP 5.
STEP 5
Switch off the power for your box and make sure that the adapter’s power light is off.
STEP 6
Unscrew the satellite cable from the box and pull it out.
STEP 7
Plug the satellite cable back into the box and screw it back securely.
STEP 8
Switch on the power for your box and make sure that the adapter’s power light is on.
Please wait for 5 minutes.
STEP 9
Turn on your box. You should no longer be experiencing this issue.
If issue persist, please attach a picture of your General tab of the STB Diagnostics for assistance.
Centralized Dish
If issue persist under a centralised satellite dish, please refer to your respective Building Management before contacting our agents.
Astro continuously reviews its product propositions to ensure we can provide the best customer experience for all our subscribers. We have discontinued the 50% multiroom in order to allow our Astro subscribers with a subscription fee of RM100 or more to only pay a standard RM49.99 (with box setup) to enjoy the Multiroom experience on an Ultra or Ulti Box.
We apologise for any inconvenience.
STEP 1
Switch off the power for your box and make sure that the adapter's power light is off.
STEP 2
Locate the Smartcard at the front or right side and gently pull it out make sure that the adapter's power light is off.
STEP 3
Wipe the Smartcard's gold chip clean using a dry soft cloth.
STEP 4
Make sure the gold chip is facing upwards and reinsert it all the way in.
STEP 5
Switch on the power for your box and make sure that the adapter's power light is on.
Please wait for 5 minutes.
STEP 6
Turn on your box. You should no longer be experiencing this problem.
If issue persist, please submit your feedback form with error details and attach a picture of your sim card number for assistance.
Please use your Astro ID to log in to the Astro Fibre App. If you do not have an Astro ID, kindly follow the simple steps here to create one.
If you did not receive the recovery email or verification code, please make sure that:
To find out which email or phone number you have used to register your Astro ID, you may submit a feedback form. Kindly select feedback type "I have an enquiry/issue with Apps" choose "Astro GO"
We will get in touch with you within 48 hours to solve your enquirie
Customers with a Movies subscription via Movies, Premium 1, Premium 3 and Platinum packs will be able to access Disney+ Hotstar on the Ultra box.
Alternatively, customers can add on the 3-month Disney+ Hotstar pass for RM54.90. Subscribe to Disney+ Hotstar via astro.com.my/Disney.
For more support and options for your subscription, please WhatsApp us at 03 9543 3838 and type DH Help. Alternatively, you may visit astro.com.my/Disney for more information.
No, Astro First movies/series are available as Per-per-view basis. Pricing is indicated on each of the programme posters. All prices are subjected to 6% service tax.
You may report the incident on WhatsApp at 03-9543 3838 by typing PNP and our access our user guide or request for further help from our dedicated agents. Please have your Airway Bill tracking numbers ready for validation. If a replacement box/Astro SIM card is deemed necessary, a new Box and a new Astro SIM card will be couriered to your service address.
Go to the "Content' tab and click the search icon on the screen. Type in a show title. The titles are categorized according to the following:
Not all shows/channels will be available on the Plug & Play Box as this depends on contractual rights with specific guidelines on the entitlement of these shows/channels and what you have as a part of your subscription.
Please be assured that we are continuously working hard to make more content available on the Plug & Play Box.
If you prefer to have all these channels, we recommend that you choose the Satellite dish option for the Ultra or Ulti Box.
Unavailable channels are as below:
Astro is continuously improving our user interface and introducing new features to our platforms to ensure that your Astro experience is more seamless, efficient and user-friendly.
For details on our latest interface, Picture-in-Picture mode and auto-start interactive mode on Astro GO, please click here.
In addition, we have also recently introduced a new look to the Title Information Page, the ability to disable the Profile Selection Screen and adjustable auto-standby timing. For more information, please click here.
Yes, until 31 August 2022, customers can subscribe to the Movies Pack for only *RM59.99/month or the Platinum Pack for only *RM99.99/month for 6 months as well as the Premium 1 or Premium 3 Pack for only *RM99.99/month for 6 months until 30 October 2022 and be entitled to access Disney+ Hotstar as part of their Astro subscription. To find out more about our latest promotions, please visit promotions.astro.com.my.
STEP 1
On your remote, press the “HOME” button and the home menu will be displayed at the bottom of your screen.
STEP 2
Navigate to SETTINGS and press “OK”.
STEP 3
Navigate to STB DIAGNOSTICS and press “OK”.
STEP 4
Refer to the signal strength % shown on the top left of your screen.
STEP 1
Choose your language preferences for both Menu Language and Info Language. Then, press "OK".
STEP 2
Select you box operating mode and press "OK".
STEP 3
Select the resolution supports by your TV and press "OK".
STEP 4
Press "OK" to proceed to the next screen.
STEP 5
Please select the LNB type and press "OK".
STEP 6
Select this as the Entry Point and press "OK" to confirm your selection.
STEP 7
Signal reading results for Tuner 1 and Tuner 2 screen will be displayed. Then, press "OK" to proceed to next screen.
STEP 8
Select Yes, continue and press "OK" to connect to Wi-Fi network.
STEP 9
Please wait while the box scanning for the available Wi-Fi network.
STEP 10
Select your Wi-Fi network and navigate to "Connect".
STEP 11
Please enter the password to connect to your network and press "OK".
STEP 12
You are successfully connected when this screen appears.
Please refer to these FAQs for more information.
You may visit any of Astro's digital platform that you would like to log into. Then, create a new Astro ID using your existing email address or mobile number. After creating your new Astro ID, please use it to log into our digital platforms moving forward.
STEP 1
On your remote, press the ... button and the Channel Guide page will be displayed on your screen.
STEP 2
Select the channel you would like to unlock and press "OK".
STEP 3
Select "Unlock Channel" and press "OK".
STEP 4
Enter the PIN to unblock the channel.
STEP 5
You are successfully unlocked the channel when this screen appears.
If you subscribe to Astro Fibre between 1 October 2023 to 23 November 2023, you may still get the speed boost by calling in to our Customer Contact Centre at 03-9543 3838 and re-contracting with us. Kindly note that your account will restart with a new 24-month contract.
Option 1
Notes: You might be connected to LAN 1 if backbone is Maxis
Router connection
3. Please make sure the LAN cable is connected properly from router (Port 1-4 - Yellow port) to PC/Laptop.
4. If the issue persists, submit your feedback form and attach your modem light indicator picture/video for further assistance.
Option 2/ Option 3/ Option 5/ Option 6
1. Please turn off all devices (Modem and Router). By restarting your modem, you can isolate the possibility of overloaded processes in the modem, which would impact its performance.
2. Ensure the fiber cable from your wall socket and modem is securely connected.
3. Ensure both cables on the Modem (LAN Port 2) and Router (WAN Port - Red port) are properly connected.
Notes: You might be connected to LAN 1 if backbone is Maxis
Router connection
3. Please make sure the LAN cable is connected properly from router (Port 1-4 - Yellow port) to PC/Laptop.
4. Please make sure both cables on Router (Any Yellow port) and Astro Decoder (Network Port behind decoder) are properly inserted.
5. Switch on modem and router and please wait for 2 minutes to stabilise the devices after reboot.
6. If the issue persists, submit your feedback form and attach your modem light indicator picture/ video for further assistance.
Option 4
1. Ensure Modem/Router are connected tightly to the power socket.
2. Try to use another power socket / power source to eliminate faulty power sockets/power sources which could cause the issue.
3. If the issue persists, submit your feedback form for further assistance.
After service termination of your Astro Fibre service, we will call you via your registered mobile number (up to 3 times over 3 days) to schedule an arranged pick-up by one of our Astro agents. Our agent will then come to your doorstep, dismantle the devices for you and retrieve them.
Note: Upon termination of your service, customers are required to return their old Astro Fibre devices to Astro. Failure to do so will incur a fee of RM200 (WiFi Router), RM500 (Fibre Modem) and RM200 (Mesh WiFi Unit - if applicable) for each unit. All prices stated are exclusive of Govt. tax.
Please contact us through one of our platforms found here or Self-serve by logging in to Astro Self-Service Portal within 3-7 days before moving out and we will sort everything out for you!
Band Steering is a functionality that our WiFi router (Huawei K562E) has that intelligently connects devices to its WiFi to the best frequency bands available based on usage, speed and coverage by using only one same SSID for both 2.4GHz and 5GHz band.
Option 1
Modem connection
Router connection
3. Please make sure the LAN cable is connected properly from router (Port 1-4 - LAN port) to PC/Laptop.
4. If you have change the password in Selfcare Time portal recently, please change the router configuration follows the new password made in Selfcare, but if you didn't make any changes, please go to Step 5.
5. If the issue persists, submit your feedback form and attach your modem light indicator picture/video for further assistance.
Option 2 / Option 3
1. Please turn off all devices (Modem and Router). By restarting your modem, you can isolate the possibility of overloaded processes in the modem, which would impact its performance.
2. Gently remove fiber optic cable and blow / wipe the tip of the fibre cable. This is to clean up the cable in order to avoid any interferences.
3. Re-insert the fiber cable to the optical port behind the modem.
4. Ensure both cables on Modem (LAN Port 1) and Router (Internet Port) are properly connected.
Modem Connection
Router Connection
5. Make Sure both cables on Modem (LAN Port 4 /LAN Port 3 for second decoder) and Astro Decoder (Network Port) are properly inserted.
6. Switch on modem and router and please wait for 2 minutes to stabilise the devices after reboot.
5. If the issue persists, submit your feedback form and attach your modem light indicator picture/video for further assistance.
Option 4
1. Ensure Modem/Router are connected tightly to the power socket.
2. Try to use another power socket / power source to eliminate faulty power sockets/ power sources which could cause the issue.
3. If the issue persists, submit your feedback form for further assistance.
Option 5
1. Please ensure LAN cable is directly connected to modem port LAN 1.
2. Please use different LAN port if LAN 1 port is still off / not working.
3. If the issue persists, submit your feedback form for further assistance.
Please switch your current subscriptions to our new Astro packs to subscribe to Multiroom (Smart TV). To sign up, WhatsApp "SWITCH" to 03-9543 3838 and an agent will assist you.
Find out more of our new packs at https://product.astro.com.my/tv
Yes, please WhatsApp "DH Help
If you have a random Astro power cable, remote control or old box lying around at home, you are required to discard them only at registered collection centres for proper handling and management of e-waste in an environmentally sound manner. Click here to find a registered collection centre near you.
For all recycling-related questions, please click here.
"Payment Due Date" refers to the payment deadline for your Astro bills each month.
Yes, you can. Go to the Account tab and scroll to "Subscription' section. Select "TV pack', select "Main room' or "Multiroom' and then click the "Refresh' button.
When Band Steering is disabled, you will see two separate WiFi SSID based on its frequency bands. Example:
i.SSID: SSID2G, Password: 1234567
ii.SSID: SSID5G, Password: 4567890
*WiFi SSID (Service Set Identifier) is the name of your wireless network, also known as Network ID. It is viewable to anyone with a wireless device within reachable distance of your network.
