Please follow the steps below:

Step 1: Fill in Transfer of Equipment Ownership Form (Part A & Part B)

Step 2: Provide an Undertaking Letter if current account holder deceased or un-contactable. (Note: Copy of death certificate is required if account holder deceased).

Step 3: Provide a copy of new applicant NRIC for Malaysian or copy of passport for non-Malaysian or copy of IMM13 Pass with at least 6 months validity for Refugee. (Note: ASTRO name should be displayed on the top left corner on both sides of the identity card copy).

Step 4: A full payment to be made on any outstanding balance for all related accounts (if any).

Step 5: Submit all documents via Feedback Form.

Step 6: Customer will expect a call from our validation team (Note: Turnaround time for transfer of equipment ownership is 3-5 working days upon receiving all complete documentation).

Note:

1. There might be a loss of transmission during the processing of transfer equipment ownership, split or merge of equipment.

2. Recorded program will be removed for PVR user.

3. A full payment to be made on any outstanding balance for all related accounts.

4. New account holder agreed to continue the remaining contract from previous owner account (if any).

5. Auto debit will be voided upon acknowledgment of transfer equipment ownership (if any).

Additional requirement for New Owner

Capping of applicant age is 21

Malaysians aged < 26 years old and Non-Malaysian - requires copy of utility bill (Phone, Internet, Water or Electricity)

Your account may be under suspension. To resolve this issue, proceed to submit report via WhatsApp or

Feedback Form

.

Service Tax will not be imposed on any CSR projects accounts. Any tax payable will be borne by Astro.

Step 1:

Type ASTRO<space>BARCODE<space>10 digit account number

Example: ASTRO BARCODE 0866603852

Step 2:

Send SMS to 66688

*Standard telco charges and Terms and Conditions apply

No. You will need to use a Malaysian mobile number registered with a local mobile network operator to register and activate your Disney+ subscription through Astro.

"Payment Due Date" refers to the payment deadline for your Astro bills each month.

Please refer to

How do I activate my Disney+ access with my Astro subscription?

Yes, Astro is bounded by the PDPA act. All information received will be used in accordance with our Privacy Notice.

You can make changes to your Netflix plans that are included in your Bundle through My Astro app

You can change your non Astro-bundled a-la carte Netflix plan at any time by signing into Netflix.com and visiting the Account page, then selecting Change Plan to view and select available plans.

Astro X3 packs offer a new way to enjoy Astro — without the need for a set-top box or satellite dish, giving you a simpler and more flexible way to watch your favourite content. With no box required, you can start streaming your favourite entertainment shows and live sports instantly via the Astro app on selected Smart TVs and personal devices such as smartphones, tablets, and laptops — anytime, anywhere. And with just a 12-month contract, these plans offer greater flexibility while delivering the same breadth of content you enjoy with Astro.

You can choose from two flexible 12-month options, depending on your viewing preferences:

• Astro X3: Entertainment 12 Pack – for a wide range of entertainment content
• Astro X3: Sports 12 Pack – for live sports and comprehensive coverage

*No-contract options will be available from December 2026.

Yes, you may enhance your existing pack with desired content, app and service add-ons via My Astro App or My Astro Web.

STEP 1: Log in using your Astro ID
STEP 2: Go to Account
STEP 3: Tap on Subscription
STEP 4: Tap on Add-ons
STEP 5: Tap on Manage your add-ons to view other steaming apps you are not subsribed to
STEP 6: Tap on the steaming app you wish to add on
STEP 7: Tap on Confirm Order

Astro will send updates on your ticket status via WhatsApp. If you don’t receive any updates, you can call us at 03‑9543 3838 and we’ll help you track your ticket.

ZEE5 is an Indian subscription video on demand and over-the-top streaming service run by Zee Entertainment Enterprises. With the app, subscribers can enjoy over 170,000 hours of on demand content from originals, movies, TV shows, music and more across 18 languages including English, Tamil, Hindi and Punjabi – all in a single destination.

Unfortunately, you can't watch on My Astro. However, Astro customers can watch their favourite shows anytime, anywhere using the Astro GO app which is included in their subscription.

You can still download the My Astro app to browse our latest content, rent movies, receive reminder for new shows, and claim exclusive rewards that is related to our content.

📺 Not sure what to watch?

📱 Download the My Astro app to:
- Discover trending shows & movies
- Search by category or title
- Get notified on new shows

Yes. All TVBAnywhere+ add-on plans; VOD Zone, Channel Zone, and Premium allow streaming on up to 2 devices concurrently. This means you can enjoy your favorite content on two devices at the same time.

Astro One Packs are as follows:

The Astro One: Entertainment Pack for a wide range of favourite vernacular entertainment, including the best Malay, Korean, Chinese, Indian, Kids and international shows enjoyed by Malaysian families.

A sports-filled fiesta with Astro One: Sports Pack that comes with all our Sports channels, on top of what is on the Entertainment pack.

Astro One: Epic Pack, an indulgence for those who want it all. Adding on to the Entertainment pack and Sports pack, this unrivalled streaming experience will include the best from their favourite streaming apps, all on a single platform.

For more information, visit www.astro.com.my

Bahasa Malaysia (BM) and Traditional Chinese subtitles will be available where rights permit. However, subtitle availability may vary depending on the title.

All Customers on any Bundle which includes Movies Pack, those with the Movies Add‑On, customers subscribed to the HBO Pack Add‑On, as well as customers on the Astro One Epic Pack, will automatically be entitled to the new channels.

4K content is currently not supported on the Ultra/Ulti Box. However, you can still enjoy Prime Video in 4K on compatible smart devices.

For any transaction, you will be prompted with a push notification alert to replace SMS OTP. Tap on the push notification to view the secure verification screen, that allows you to "Approve" or "Reject" the transaction within 50 seconds. Rejected transactions will not be processed. If transaction is performed from a different device, the push notification alert will still be sent to your SecureGo registered device for approval.

Yes, please open any marketing emails you have received from iQIYI and click on the unsubscribe link embedded in the email.

Yes, you may change the interface language of the app. To access the language settings, please click "Profile" > "Settings" > "Language" and select your preferred language

Yes, your complimentary access to the Sun NXT Lite app will continue even after upgrading to the Astro One Epic Pack.

After completing the subscription process in Q4, follow the simple steps below to access WeTV VIP on your Ultra/Ulti Box:
Step 1: Go to your Ultra/Ulti Box Home Page and select "WeTV" under the Apps rail
Step 2: Click "Log in" and scan the QR code on your TV with your mobile device to download/launch the WeTV app
Step 3: On your mobile device, create a new account or log in using your registered mobile number and click "Login Authorization" to pair your device to your TV
Step 4: Once pairing is complete, please press the back button on your remote to start enjoying VIP-exclusive shows!

Important note: Please ensure that the mobile number used to log in to the app is the same one used to purchase your WeTV VIP subscription. Email login is not applicable for Astro Billing WeTV VIP customers.
*We highly encourage our customers to only use their device’s built-in camera to scan the QR code if available. Alternatively, only use QR code scanner apps that are from a trusted 3rd party provider. By using an untrusted QR code scanner app, you assume all responsibility for any damages or losses that may occur.

This initiative is part of Astro’s “GO GREEN” journey, which was implemented to promote paperless billing and to play our part in protecting the environment. The objective of the Paper Bill Charge is to encourage our customers to opt for e-Billing as their preferred Bill Delivery Method, which is also a more convenient and efficient way to access and manage their bills. Hence, a fixed RM10.00 monthly charge will be applied to all existing and new Astro customers who opt for Paper Bills as their preferred bill delivery method.

No, the Astro Fibre App is a free mobile application for all Astro Fibre customers with the RG21 router or RG31 (launching soon) router. However we may introduce paid services in the future via the app.

Please provide your primary mobile number via My Astro Portal, or send it to one of our platforms found here.

Note:

• Any changes of contact details to be requested by account holder only.
• Only account holder's contact to be updated as primary mobile number in the system.

Here's how you can switch to the new Astro packs on My Astro:

1. Open/Download the My Astro app or visit My Astro web
2. Login with your Astro ID
3. Go to Account
4. Select Subscription or TV Pack
5. Click on your pack
6. You can now browse and switch to the latest Astro packs

🔄 Want to manage your Astro subscription easily?

📱 Download the My Astro app to:
- Manage your pack subscriptions
- Get add-ons in just minutes
- Get details about your contract

The final bill will be generated on the next cycle date once Astro account has been terminated.

• If you have signed up for a PVR (New customers), you will have to maintain your Astro subscription for 24 months, or a pro-rated penalty shall apply.
• If you have signed up for a PVR (Existing customers), you will have to maintain your Astro subscription for 24 months, or a pro-rated penalty shall apply.
• If you took up a PVR decoder at a special offer with the package subscription of Super Pack Lite/Super Pack/Super Pack Plus/monthly subscription > RM169.60 (price includes Govt tax), you will have to maintain your package subscription for a minimum of 6 months, or a flat penalty fee of RM106 (price includes Govt tax) shall apply.

For payments made using credit cards, refunds will be reversed back to the respective card. Whilst payment made by cash and online banking will be made to the account holders bank account.

You may submit your request via Feedback Form with below information details based on your payment method from below option.

Feedback type : Payment/Billing
Issue : Refund – Termination of Account;
Refund – Excess Payment;
Refund – Wrong payment
Transfer credit balance

Below is the required details to fill up based on method of refund.

1. Transfer Credit Balance into other Astro Account

Astro Account Number
Account Holder Name

*Note: Please confirm the Astro Account is active and ensure account number is correct

1. Refund via local bank transfer

Bank Name
Bank Account Number
Bank Account Holder Name

*Note: Please confirm your bank account details and ensure its correct

1. Refund via Foreign bank transfer

Bank Name
Bank Account Number
Bank Swift Code
IBAN Code
Currency: E.g.: Dollar/Yen etc.

*Note: Please confirm your bank account details and ensure its correct

1. Refund via Credit Card

Card Type
Last 4 digits credit card number

*Note: Please provide the last four digits of the most recent credit card used for payment

The service tax rate for Astro Pay TV will be increased from 6% to 8%. The service tax for Astro Fibre, which falls under the category of telecommunication service, will remain at 6%.

No, your existing add-ons will not be retained. When you terminate your current Astro subscription, all associated add-ons will also be cancelled. As the Astro X3 pack is a separate subscription under a new account, you will need to subscribe to your desired add-ons again, subject to availability under the new plan.

Yes, you will still be able to access the WeTV app and stream your favourite content outside of Malaysia. However, kindly be informed that this will be subject to content availability in the specific regions.

No, Astro GO is a free app for Astro customers. The content available on Astro GO will depend on the subscription pack that you are subscribed to.

If you do not have an Astro subscription, please click here to find out packages available.

The Astro X3 packs are available to both new and existing Astro customers, making it easier for customers to enjoy a fully digital viewing experience. For existing Astro customers, subscribing to an Astro X3 pack under a 12-month contract will be treated as a new subscription, and a separate account will be created.

To manage this subscription, customers will need to register a new Astro ID using a new email address. This ensures a smooth and seamless self-service experience, with each subscription managed independently.