我们提供一站式服务为您申请Astro和Broadband。不必开车，排队和在销售柜台等候。 我们可以帮助您处理您的申请。

我们不收取额外费用。 无需提供信用卡信息。 费用与您在销售柜台申请的费用相同。

首先，您可以在线申请，我们将在工作时间内立即与您联系。 通过WhatsApp/电子邮件/传真发送您的身份证-IC（马来西亚公民）/ 护照（外国人）的复印件给我们。 收到所有资料后，我们将立即处理您的申请。

一旦收到您的完整资料，我们将在工作时间内立即处理您的申请。一旦您的申请获得批准，服务提供商的承包商将与您联系以进行安装预约。

ASTRO 和宽频收费同时在一张账单，享受更大的节省和无忧的账单支付。 在24个月的合约期内，您可以每月以折扣价享受 Astro 和宽频。

Astro 提供多种电视配套，包括娱乐、体育、电影和儿童配套。您可以选择符合您观看需求的配套，并在适用情况下添加额外的串流应用服务。

可以，您可以只订阅 Astro 电视配套而无需绑定宽频。不过，将 Astro 电视与光纤宽频绑定可享有更好的每月优惠，并且只需支付一张综合账单，更加方便。

对于小型家庭以及轻度上网和串流使用者，100Mbps 通常已足够。较大家庭、游戏玩家或重度串流用户则可选择 500Mbps 或 1Gbps 配套，以获得更流畅的多设备使用体验。

大多数 Astro 电视和光纤宽频配套都附带 24 个月合约期。如在合约期满前取消服务，可能会产生提前终止费用。

可以，您可在符合资格及覆盖范围的情况下随时升级电视配套或宽频速度。根据升级情况，可能需要重新计算合约期限。

您的每月账单将由 Astro 直接发出。您可通过电子邮件接收账单，或通过 Astro 账户在线查看。绑定配套用户将收到电视与宽频服务的综合账单。

付款方式包括网上银行、自动扣款、信用卡或 Astro 提供的其他认可付款渠道。我们的团队将在申请过程中为您提供协助。

如果您遇到任何服务中断问题，可联系 Astro 客户服务寻求技术协助。大多数情况下可远程解决，如有需要将安排技术人员上门处理。

可以，迁移服务需视新地址是否在服务覆盖范围内而定。根据您的配套，可能会产生迁移费用及合约调整。

不需要，提交申请时无需提供信用卡资料。服务获批后，付款安排将由 Astro 直接处理。

部分 Astro 电视配套可根据当前促销及服务情况添加串流服务等附加项目。可能需支付额外月费。

是的，光纤安装时通常会提供 WiFi 路由器。路由器型号可能会根据所选宽频速度配套而有所不同。

可以，我们会在处理您的申请前确认您地址的服务覆盖范围，以确保该地区可安装宽频服务。

马来西亚公民需提供 MyKad 复印件。外籍人士则需在提交宽频申请时提供护照复印件。

申请获批后，服务提供商通常会在 2 至 7 个工作日内联系您安排宽频安装预约。

大多数 Astro 宽频配套附带 24 个月合约期，从安装日期开始计算。如您搬迁，可能需要在新地址重新签订 24 个月合约。

可以，您可在新地址具备服务覆盖的情况下迁移宽频服务。合约期限可能会从新安装日期起重新计算 24 个月。

可以，您可申请在家中调整宽频设备位置。若属于非标准安装，可能会产生额外费用，并需在评估后直接支付给安装人员。

可以，您可转用 Astro 宽频。为避免服务中断，建议在终止现有宽频合约前先开通新的宽频服务。

标准安装在促销期间可能免费，但非标准安装（如设备迁移或复杂布线）可能会产生额外费用，并需直接支付给安装人员。

Astro Fibre installation will come with 1 unit of TM fibre modem and 1 WiFi router with 24 months warranty period.

While warranty period for Mesh WiFi will be treated as one-to-one swap for faulty Mesh units at any point of time during your service tenure with active Mesh subscription.

No there will not be any penalty.

For the Multiroom subscription on a box setup, if your subscription is within the 24-month contractual period. Then a pro-rated penalty of RM600 will be applied for any Astro box except for Ultra Box, which the penalty will be RM1,000.

1. Power reset (on & off) your TV, Astro Decoder, Modem and Router.

2. Ensure standard physical connection (No 3rd party devices connected to decoder and modem).

3. Please ensure at all-time your router is 0.5 meter away from your Astro Decoder to avoid signal interferences.

4. Please standby computer/laptop to access to the internet and connection must be via LAN (cable) [connect the LAN (cable) at any LAN port at router and direct to computer/laptop].

5. You may open any web browser such as Google Chrome, Internet Explorer, Mozilla Firefox and etc.

6. On the address bar, please go to http://www.speedtest.net/ and below page will appear.

7. Click "Change Server" to edit the settings preferred by Internet Service Provider (ISP).

8. Edit the server settings by search and select the required server required by ISP.

    For Maxis provider - Select Subang Jaya - Maxis server.

    For TIME provider -  Select Shah Alam - TIME dotcom Bhd server.      

    For Allo provider -  Select Cyberjaya - Global Forway Sdn Bhd server.

9.Click "GO", and the test will  begin.

The test is completed once both download and upload speeds are displayed.

Sample of the Speedtest result is shown below.

**Please  ensure the snapshot includes a time stamp and network used either LAN cable  or wireless (as per picture above)

10. Kindly screenshot or take a picture of the result, name it as "LAN Speedtest".

11. Repeat the test once again using Wi-Fi connection (Please unplug your LAN cable and connect via wireless connection using your SSID).

12. Screenshot or take a picture of the  result, name it as "WiFi Speedtest".

1. Ensure power cable is connected tightly.

2. Try to use another power socket / power source to eliminate faulty power sockets/ power sources which  could cause the issue.

3. If the issue  persists, submit your feedback form for further assistance.

The Astro Fibre app is a newly introduced mobile application exclusively for Astro Fibre customers to allow them to schedule when each user can access the internet, share network access to guests in a secure manner, easy device management, amongst many other features for a better WiFi experience. For more information about this app, please visit here.

Your access to Astro GO will depend on the subscription pack that you are subscribed to. Not all shows/channels will be available on Astro GO as this depends on contractual rights with specific guidelines on the entitlement of these shows/channels. We are continuously working hard to make more content available on Astro GO.

You may navigate around the menu on the side bar on Astro GO app, or top bar on the Astro GO web version to find shows available.

Menu Guide

• Home: Check out all the recommended content or watch your subscribed TV channels via the   Channel Guide at the bottom of your home screen. 
• Catch Up: Missed an episode of your favourite series? Fret not, Catch Up on the latest episode of your favourite shows on Astro GO. 
• Boxsets: Watch complete seasons and series from our On Demand library anytime anywhere. 
• Movies: Watch recent and popular movies on your devices! You can access a large catalogue of On Demand movies, according to your subscription. 
• Kids: Catch all the cartoons, animations and a variety of shows for kids of all ages. 
• Sports: Watch the biggest sporting shows LIVE on your mobile device, anytime anywhere. 
• Store: Other than your subscribed packages, you can also purchase and watch your favourite Pay-Per-View movies and other Astro exclusive content (not available on iOS devices).

STEP 1    

Press "HOME" button on your remote control.

STEP 2    

Navigate to Preferences and press "OK".

STEP 3  

Navigate to Language and press "OK".

STEP 4    

Choose your language preferences and press "OK".

STEP 5  

Select Yes, continue and press "OK" to confirm on the changes.    

Otherwise, select No, go back to cancel.

Your bill will be waived upon request.

You will require HD-PVR service in order to subscribe for a PVR. This service is included in all Starter Pack, Value Pack, Super Pack Lite, Super Pack and Super Pack Plus subscriptions.

You may call Astro's Contact Centre at 03-9543 3838 or wait for an Astro representative to be in contact with you within 2 working days to assist you with your order.

Please contact us through one of our platforms found here or Self-serve by logging in to Astro Self-Service Portal within 3-7 days before moving out and we will sort everything out for you!

Firstly, you would have to retrieve your email address/mobile number. Please follow the steps in Q7 in order to do so. Then, follow the steps in Q5 and Q6 to check or update your contact details. Please use your updated email address or mobile number as your Astro ID to log in moving forward.

Note: Only Astro customers whose Astro ID is linked to their subscription can retrieve their Astro ID this way. Otherwise, you would need to create a new Astro ID.

No, Astro & Broadband only offers a 24-month contract period upon sign up.

Yes, a charge of up to RM20.00 may be imposed upon reconnection.

Thank you for your interest in returning your Astro Box & Smart card/SIM card. By returning these items, you are playing your part in preserving our environment as we will refurbish the box and return it to circulation or recycle it.

All Astro box and smartcard/SIM cards are also property of Astro and as per our current T&Cs, customers are required to return them upon termination of Astro services.

Payment via cheque will take 3 - 5 working days to be posted. If you require faster payment posting, we recommend you to pay online via Astro Quick Pay.

"Payment Due Date" refers to the payment deadline for your Astro bills each month.

If Netflix is included as part of your Astro pack, you will find it in My Astro app 

where you will be able to manage all the streaming apps you are entitled to.  

Netflix will also be included in your Astro bill under “Monthly Charges”  

If you have added Netflix to your bill (Netflix Add-on), the Netflix subscription charge will appear in your Astro bill under “One-time charges” as Netflix App Subscription or Netflix Premium and will be charged monthly. You should refer to Netflix account Management for any changes to your Netflix subscription or should you wish to change to other billing methods.

If Astro does not receive your payment by the stated due date, your service may be disrupted as our system will automatically suspend your account. If you then wish to reconnect your subscription account, a charge of up to RM42.40 (inclusive of SST) will be imposed upon reconnection.

Find out more about the reconnection fee here.

Astro Fibre subscription also comes with a 24-month contract commitment and will NOT be auto renewed at the end of contact period.

Yes, you can purchase Astro First and Astro Best content by using the app and web. Refer below for the steps to purchase movies via this app and web. Thereafter, you can watch them on Astro Go.

The minimum internet speed required to stream via Ultra Plug & Play Box is 30Mbps for 4K UHD viewing, and Ultra/Ulti Plug & Play is 10Mbps for HD viewing. For better streaming experience, we recommend 100Mbps and above.

For Platinum Pack and Multiroom Smart TV customers, Astro GO+ will be automatically added to your subscription.

Please make sure that:

• You are inserting the correct account holder's information while linking, ie: I/C number, passport number, Astro account number or Smart card number.
• You are linking to an Astro account (NJOI customers will not be able to log into Astro GO).
• Your Astro account is not currently linked to any other Astro ID. If your Astro account is currently linked to another Astro ID, you will see a red notice.

To find out which Astro ID is currently linked to your account, you may submit a feedback form. Kindly select feedback type "I have an enquiry/issue with Apps

The Ultra Box is Astro's latest generation of 4K UHD enabled box with Cloud recording feature, redesigned new interface, and UHD resolution. Just connect the all-new Ultra Box to the internet and take control of your entertainment and explore over 110,000 videos that are waiting to be streamed, anytime. With the ability to record as many shows as you want simultaneously.

The new interface on Astro Ultra Box offers an enhanced viewing experience with a brand-new look and feel with features such as:

·        New Home Screen - Everything you see is yours

·        Discover VOD - Discover 110k videos, stream anytime, anywhere including in 4K UHD

·        Search - Search faster and easier

·        Play from Start - You missed the start? Just restart

·        Stop Here, Continue There - Stop on one screen and continue on another device

·        Multi-Screen - Stream seamlessly across any device

·        Cloud Recording - Record all the programmes you want at the same time

.       **Continuous viewing - Enable to continue watching your favorite shows during raining
 

Note: ** Except 4K UHD, Astro First and all radio channels

Option 1

1. Please turn off all devices (Modem and Router). By restarting your modem, you can isolate the possibility of overloaded processes in the modem, which would impact its performance.
2. Ensure both cables on Modem (LAN Port 1) and Router (Internet Port) are properly connected.

Modem connection

Router connection

3. Please make sure the LAN cable is connected properly from router (Port 1-4 - LAN  port) to PC/Laptop.

4. If you have change the password in Selfcare Time portal recently, please change the router configuration follows the new password made in  Selfcare, but if you didn't make any changes, please go to Step 5.

5. If the issue persists, submit your feedback form and attach your modem light indicator picture/video for further assistance.
 

Option 2 / Option 3

1. Please turn off all devices (Modem and Router). By restarting your modem, you can isolate the possibility of overloaded processes in the modem, which would impact its performance.

2. Gently remove fiber optic cable and  blow / wipe the tip of the fibre cable. This is to clean up the cable in  order to avoid any interferences.

3. Re-insert the fiber cable to the  optical port behind the modem.

4. Ensure both cables on Modem (LAN Port 1) and Router (Internet Port) are properly connected.

Modem Connection

Router Connection

5.  Make Sure both cables on Modem (LAN Port 4 /LAN Port 3 for second decoder) and Astro Decoder (Network Port) are properly inserted.

6. Switch on modem and router and please wait for 2 minutes to stabilise the devices after  reboot.

5. If the issue persists, submit your feedback form and attach your modem light indicator picture/video for further assistance.


Option 4

1. Ensure Modem/Router are connected tightly to the power socket.

2. Try to use another power socket / power source to eliminate faulty power sockets/ power sources which  could cause the issue.

3. If the issue persists, submit your feedback form for further assistance.

Option 5

1. Please ensure LAN cable is directly connected to modem port LAN 1.

2. Please use different LAN port if LAN 1 port is still off / not working.

3. If the issue persists, submit your feedback form for further assistance.

Yes, until 31 August 2022, customers can subscribe to the Movies Pack for only *RM59.99/month or the Platinum Pack for only *RM99.99/month for 6 months as well as the Premium 1 or Premium 3 Pack for only *RM99.99/month for 6 months until 30 October 2022 and be entitled to access Disney+ Hotstar as part of their Astro subscription. To find out more about our latest promotions, please visit promotions.astro.com.my. 

It will take around 10 to 15 minutes before you are able to view your purchase.

Yes, you can switch to Astro Fibre and all the devices provisioned will be maintained (Fibre modem & WiFi router) with the new Astro Fibre subscription. However, your Astro TV package will be removed/terminated.

An early cancellation fee will be applied if you are still within the 24-month contract. Please refer to the Astro Fibre's cancellation details.

Astro GO is a free streaming companion app for all Astro customers to enjoy their favourite shows and channels on their smartphones, tablets, and computers - anytime, anywhere in Malaysia. Astro customers with an active Pay-TV subscription can link their accounts to watch corresponding on demand and TV channels available on Astro GO as part of their subscription.

To reconnect your Astro account, please check your Account status, Bill Summary and pay on Astro Quick Pay. Your disconnected services will resume within 1 hour after you have paid your "Total Overdue Charges"

Astro invests billions of ringgits in content annually to keep Malaysians entertained and informed. Hence, we work alongside industry players, content partners and regulators in protecting intellectual property so that Astro can continue to produce and aggregate compelling content for our viewers.

We continue to educate and raise awareness among the public and businesses about the economic and social losses caused by content piracy. You can play your part in combating piracy by reporting potential copyright infringement of Astro content to the Domestic Trade and Consumer Affairs Ministry (KPDNHEP) on the following channels:

• 1-800-886-800 (hotline)  
• 03-8882 6088 (Enforcement Command Centre)
• +6019-279 4317 (WhatsApp)

Please follow the steps below to retrieve your Astro ID:



Note: Only Astro customers whose Astro ID is linked to their subscription can retrieve their Astro ID this way. Otherwise, you would need to create a new account.
 

Yes, eKYC verification is mandatory. In addition, this verification process helps to reduce manual handling of customer's personal information and secure against unauthorised usage.

If you sign up Astro & Broadband with standard Ultra & Ulti box (DBB), all channels are available.  

However, there are channels that will not be available with Ultra/Ulti Plug & Play Box which are NHK World (398).

Some of our payment partners require payees to scan the barcode on the statement to make payment. Always bring your Astro bill statement when making payment over the counter.

Upon submitting your application, you will receive the eKYC link via SMS/email/astro.com.my to complete the eKYC verification within 3 days.

Yes, you can return the Astro Box & Smart Card/SIM Card even after being charged for the box fee. After successfully returning the box, Astro will proceed to refund the box fee within 30 days from the confirmation date of the returned items to our Astro warehouse.

For My Astro App Users 
Go to the "Account' tab and scroll to "Personal Info' section. Click "Name & contact info' to view and update your personal contact information.

For Ultra and/or Ulti Users 

1. Launch the My Astro app on your Home screen and you will land on your My Astro account dashboard. Then, press the yellow button on your Astro remote control to visit your "Account details".
2. Press the down button to view the "Personal info".
3. Press the left button and focus on the edit icon for the contact details, press on "OK" to change your contact details.

Astro Channel 200 is a self-service portal that helps you upgrade your packages and purchase add-ons instantly.

Your account may be under suspension. To resolve this issue, proceed to submit report via WhatsApp or Feedback Form.

The new packs will be available for existing and new Astro customers starting 9 November 2021.

Starting 23 March 2023, all Astro customers can subscribe to ZEE5 Premium via Astro as an add-to bill service for only RM10.60/month and enjoy the app’s exciting content offerings on the big screen via the Ultra Box, Ulti Box, website or on-the-go via the ZEE5 mobile app, available on Android and iOS devices.

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FAQs: ZEE5 on Astro

About the ZEE5 app

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1. What is ZEE5?

ZEE5 is an Indian subscription video on demand and over-the-top streaming service run by Zee Entertainment Enterprises. With the app, subscribers can enjoy over 170,000 hours of on demand content from originals, movies, TV shows, music and more across 18 languages including English, Tamil, Hindi and Punjabi – all in a single destination.

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2. How can Astro customers enjoy ZEE5?

Starting 23 March 2023, Astro customers will be able to enjoy ZEE5 Premium’s exciting content offerings for only RM10.60/month on the big screen via their Ultra and Ulti Box, website or on the-go via the ZEE5 mobile app, available on Android and IOS devices. 

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For more details on the ZEE5 Premium Membership, please refer to Q12 – Q16.

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3. How can I subscribe to ZEE5 via Astro?

All new and existing Astro Pay TV customers can subscribe to ZEE5 Premium for only RM10.60/month by visiting www.astro.com.my/zee5. 

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Please follow the steps below to subscribe:

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Step 1: Go to www.astro.com.my/zee5

Step 2: Log in with your Astro ID

Step 3: Key in your email address and proceed to add ZEE5 to your bill

Step 4: Now, enjoy all your favourite shows on ZEE5!

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4. How do I access ZEE5 on my Ultra/Ulti Box?

After successfully adding ZEE5 Premium to your bill, follow the simple steps below to stream ZEE5 on your Ultra/Ulti Box:

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Step 1: Go to your Astro Home Page and click “ZEE5” under the Apps rail

Step 2: Scan the QR code on screen with your mobile device

Step 3: Log in with an existing ZEE5 ID or sign up for a new account. Then, enter the activation code displayed on your TV screen into the ZEE5 mobile app. 

Step 4: Now, enjoy streaming ZEE5 on your Ultra/Ulti Box!

Please ensure that the email address used to log in to the app is the same one used to purchase your ZEE5 premium subscription.

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5. Is ZEE5 on the Ultra/Ulti Box the same as the ZEE5 mobile app and website?

You will be able to watch the same video on demand content on your Ultra/Ulti Box as the ZEE5 mobile app or website. However, ZEE5 live channels are currently not available on the Ultra/Ulti Box. Please stay tuned for updates!

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6. Can I access the ZEE5 app outside of Malaysia?

No, your ZEE5 app is accessible within Malaysia only. 

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7. Can I download content on the ZEE5 app for offline viewing?

Yes, you can download ZEE5’s content on your device for offline viewing if you have subscribed to ZEE5 Premium. This feature is not available if you are not a Premium member. However, kindly note that some content is subjected to copyright which disables the download function on those selected videos. 

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8. What is the storage requirement for content downloading?

The storage requirement is dependent on the type of videos users are downloading as the space needed varies between titles.

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9. How many devices can I use to stream ZEE5 at the same time?

You can access your ZEE5 Premium account on up to five (5) devices at a time, including your Ultra/Ulti Box. To ensure a smoother streaming experience, please sign out from any unused devices. 

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10. Are there any subtitles or dubbing available for the content on ZEE5?

Yes, to enable subtitles or dubbing in your desired language, click on the subtitles/dubbing selection option at the bottom right corner of the video player, then click on the language you desire.

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11. Can I change the interface language of the ZEE5 app?

Yes, you can. Click on Menu > Language and choose your preferred language. Then, click “SAVE”.

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ZEE5 Premium Subscription

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12. What is a ZEE5 Premium subscription? 

ZEE5 offers a wide range of exclusive content that is available only for ZEE5 premium members, which includes ZEE5 Originals, world-renowned Hollywood flicks, blockbuster Hindi cinemas, superhit regional movies across 18 different languages, American TV shows, documentaries, dubbed movies in regional languages and so much more. With a premium membership, you can enjoy all these exciting content with a seamless ad-free experience.

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13. How much does a ZEE5 Premium subscription cost?

Astro customers can enjoy a special offer of RM10.60/month (RRP RM14.90/month) including tax when they subscribe to ZEE5 Premium via Astro. 

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14. When can I start enjoying my ZEE5 Premium subscription?

You will be able to enjoy all the content on ZEE5 immediately upon successful purchase from the Astro website. You may enjoy your Premium privileges from the ZEE5 app on your Ultra Box, Ulti Box, mobile devices (Android & iOS), Apple TV, Android TV, as well as on Web (www.Zee5.com).Please ensure that the email address used to log in to the app is the same one used to purchase your ZEE5 premium subscription.

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15. How do I cancel my ZEE5 Premium subscription?

You may cancel your ZEE5 Premium subscription here. Kindly note that we will not be able to offer a refund if you do decide to leave the ZEE5 app before your subscription period ends.

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16. Will there be any penalty fees if I cancel my ZEE5 Premium subscription?

No, your subscription will be terminated at the end of your Astro billing date. Until then, you will still be able to access ZEE5 premium.

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App Issues

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17. Who may I contact if I encounter any problems with the ZEE5 app?

If you require assistance with the app:

1. Submit an in-app feedback form via the ZEE5 website: https://www.zee5.com/contactUs/

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If you have issues on billing and entitlement, you may contact Astro’s Customer Service by:

1. Submitting a feedback form here: www.astro.com.my/contactus/form; or

2. Reaching to us via WhatsApp by typing “Hi” at 03-95433838 for assistance

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18. Will my personal information be protected?

Yes, Astro is bounded by the PDPA. All information received will be used in accordance with our Privacy Notice

You may access it by pressing "200' on your Astro remote control whilst watching TV.

Currently, there are no rebates provided when you sign-up for the Ultra/Ulti Plug & Play Box.

By default, all Astro Fibre customers will receive a Private IPv4 or IPv6 address. However, customers who would like to subscribe to a fixed IP service can do so by contacting our Customer Service Centre at 03-9543 3838 for Astro Fibre’s Fixed IP service for only RM5/month.

If you have more than one card registered for OTP payments, you will be asked to select the specific card to be used for that specific transaction.

Astro ID is the account you use to sign in and manage all your Astro services online. You can use your Astro ID for the following Astro apps and portals:

1. My Astro
2. Astro GO
3. HBO GO
4. Disney+ Hotstar
5. iQIYI
6. TVBAnywhere+
7. beIN Sports Connect
8. SYOK App
9. AWANI App
10. Astro Website
11. Ideaktiv portals

You can create an Astro ID using your mobile number or email address here. To secure your Astro ID, please proceed to next step and link the ID to your Astro account number (10 digits) or smart card number (12 digits).

No, the PVR service fee is included in all Starter Pack, Value Pack, Super Pack Lite, Super Pack and Super Pack Plus subscriptions only.

Yes, you may terminate the service, however an early cancellation fee will be applied for termination/cancellation within 24 months. Please refer to the Astro Fibre's cancellation details.