签购与安装 Astro | 签购与安装 Astro @ Wisma Chase Perdana。

Astro

现在您可以享受令人惊叹的全新 Astro 电视套餐。

我们全新策划的 Astro 电视套餐已重新设计,为您带来喜爱的内容。

 

电视配套   新安装 更改现有配套    

探索我们的电视配套,其中包含各种娱乐频道。

新安装 更改现有配套    
❯ ❮
Entertainment Pack
Entertainment Pack
RM49.99 /月
查看频道列表

为家庭中的每个人制作必看的本地和国际内容。

Entertainment Pack + Kids
Entertainment Pack + Kids
RM59.98 /月
查看频道列表

最好的本地和国际卡通片和教育娱乐片。

Entertainment Pack + Blockbuster
Entertainment Pack + Blockbuster
RM59.98 /月
查看频道列表

汇集全球电影和剧集,充满动作、剧情和震撼刺激。

Entertainment Pack + News & Documentaries
Entertainment Pack + News & Documentaries
RM64.98 /月
查看频道列表

在您探索世界秘密的同时,您还可以了解最新的突发新闻和时事。

Sports Pack
Sports Pack
RM99.99 /月
查看频道列表

见证每场主要联赛和现场体育赛事以及家庭娱乐活动。

Epic Pack
Epic Pack
RM199.99 /月
查看频道列表

集电影、体育和各种流媒体应用于一体的终极娱乐体验。

 
 

100Mbps Astro Fibre   新安装 更改现有配套    

适合家居办公及串流。以 100Mbps 的速度连接并享受不间断的流媒体、游戏和浏览。

新安装 更改现有配套    
❯ ❮
100Mbps
100Mbps
RM99.00 /月
不含电视频道

免费 数据机

免费 WiFi-6 路由器

无限数据

Entertainment Pack + 100Mbps
Entertainment Pack + 100Mbps
RM148.99 /月
查看频道列表
包括什么?
Entertainment Pack
RM49.99
100Mbps Astro Fibre
RM99.00
RM99.00
Entertainment Pack + Kids + 100Mbps
Entertainment Pack + Kids + 100Mbps
RM158.98 /月
查看频道列表
包括什么?
Entertainment Pack + Kids
RM59.98
100Mbps Astro Fibre
RM99.00
RM99.00
Entertainment Pack + Blockbuster + 100Mbps
Entertainment Pack + Blockbuster + 100Mbps
RM158.98 /月
查看频道列表
包括什么?
Entertainment Pack + Blockbuster
RM59.98
100Mbps Astro Fibre
RM99.00
RM99.00
Entertainment Pack + News & Documentaries + 100Mbps
Entertainment Pack + News & Documentaries + 100Mbps
RM163.98 /月
查看频道列表
包括什么?
Entertainment Pack + News & Documentaries
RM64.98
100Mbps Astro Fibre
RM99.00
RM99.00
Sports Pack + 100Mbps
Sports Pack + 100Mbps
RM198.99 /月
查看频道列表
包括什么?
Sports Pack
RM99.99
100Mbps Astro Fibre
RM99.00
RM99.00
Epic Pack + 100Mbps
Epic Pack + 100Mbps
RM298.99 /月
查看频道列表
包括什么?
Epic Pack
RM199.99
100Mbps Astro Fibre
RM99.00
RM99.00
 
 

500Mbps Astro Fibre   新安装 更改现有配套    

适合有4K串流及游戏需求的小型家庭。以 500Mbps 的速度连接并享受快速稳定的互联网,满足您的所有需求。

新安装 更改现有配套    
❯ ❮
500Mbps
500Mbps
RM149.00 /月
不含电视频道

免费 数据机

免费 WiFi-6 路由器

无限数据

Entertainment Pack + 500Mbps
Entertainment Pack + 500Mbps
RM198.99 /月
查看频道列表
包括什么?
Entertainment Pack
RM49.99
500Mbps Astro Fibre
RM149.00
RM149.00
Entertainment Pack + Kids + 500Mbps
Entertainment Pack + Kids + 500Mbps
RM208.98 /月
查看频道列表
包括什么?
Entertainment Pack + Kids
RM59.98
500Mbps Astro Fibre
RM149.00
RM149.00
Entertainment Pack + Blockbuster + 500Mbps
Entertainment Pack + Blockbuster + 500Mbps
RM208.98 /月
查看频道列表
包括什么?
Entertainment Pack + Blockbuster
RM59.98
500Mbps Astro Fibre
RM149.00
RM149.00
Entertainment Pack + News & Documentaries + 500Mbps
Entertainment Pack + News & Documentaries + 500Mbps
RM213.98 /月
查看频道列表
包括什么?
Entertainment Pack + News & Documentaries
RM64.98
500Mbps Astro Fibre
RM149.00
RM149.00
Sports Pack + 500Mbps
Sports Pack + 500Mbps
RM248.99 /月
查看频道列表
包括什么?
Sports Pack
RM99.99
500Mbps Astro Fibre
RM149.00
RM149.00
Epic Pack + 500Mbps
Epic Pack + 500Mbps
RM348.99 /月
查看频道列表
包括什么?
Epic Pack
RM199.99
500Mbps Astro Fibre
RM149.00
RM149.00
 
 

1Gbps Astro Fibre   新安装 更改现有配套    

完美符合中型家庭的工作及游戏需求。以 1Gbps 的速度连接,让您体验到超快的互联网速度。

新安装 更改现有配套    
❯ ❮
1Gbps
1Gbps
RM229.00 /月
不含电视频道

免费 数据机

免费 WiFi-7 路由器

无限数据

Entertainment Pack + 1Gbps
Entertainment Pack + 1Gbps
RM278.99 /月
查看频道列表
包括什么?
Entertainment Pack
RM49.99
1Gbps Astro Fibre
RM229.00
RM229.00
Entertainment Pack + Kids + 1Gbps
Entertainment Pack + Kids + 1Gbps
RM288.98 /月
查看频道列表
包括什么?
Entertainment Pack + Kids
RM59.98
1Gbps Astro Fibre
RM229.00
RM229.00
Entertainment Pack + Blockbuster + 1Gbps
Entertainment Pack + Blockbuster + 1Gbps
RM288.98 /月
查看频道列表
包括什么?
Entertainment Pack + Blockbuster
RM59.98
1Gbps Astro Fibre
RM229.00
RM229.00
Entertainment Pack + News & Documentaries + 1Gbps
Entertainment Pack + News & Documentaries + 1Gbps
RM293.98 /月
查看频道列表
包括什么?
Entertainment Pack + News & Documentaries
RM64.98
1Gbps Astro Fibre
RM229.00
RM229.00
Sports Pack + 1Gbps
Sports Pack + 1Gbps
RM328.99 /月
查看频道列表
包括什么?
Sports Pack
RM99.99
1Gbps Astro Fibre
RM229.00
RM229.00
Epic Pack + 1Gbps
Epic Pack + 1Gbps
RM428.99 /月
查看频道列表
包括什么?
Epic Pack
RM199.99
1Gbps Astro Fibre
RM229.00
RM229.00
 
 

2Gbps Astro Fibre   新安装 更改现有配套    

为满足所有人的一切需求而设的终极高速互联网。以 2Gbps 的速度连接,享受闪电般的网络速度。

新安装 更改现有配套    
❯ ❮
2Gbps
2Gbps
RM319.00 /月
不含电视频道

免费 数据机

免费 WiFi-7 路由器

无限数据

Entertainment Pack + 2Gbps
Entertainment Pack + 2Gbps
RM368.99 /月
查看频道列表
包括什么?
Entertainment Pack
RM49.99
2Gbps Astro Fibre
RM319.00
RM319.00
Entertainment Pack + Kids + 2Gbps
Entertainment Pack + Kids + 2Gbps
RM378.98 /月
查看频道列表
包括什么?
Entertainment Pack + Kids
RM59.98
2Gbps Astro Fibre
RM319.00
RM319.00
Entertainment Pack + Blockbuster + 2Gbps
Entertainment Pack + Blockbuster + 2Gbps
RM378.98 /月
查看频道列表
包括什么?
Entertainment Pack + Blockbuster
RM59.98
2Gbps Astro Fibre
RM319.00
RM319.00
Entertainment Pack + News & Documentaries + 2Gbps
Entertainment Pack + News & Documentaries + 2Gbps
RM383.98 /月
查看频道列表
包括什么?
Entertainment Pack + News & Documentaries
RM64.98
2Gbps Astro Fibre
RM319.00
RM319.00
Sports Pack + 2Gbps
Sports Pack + 2Gbps
RM418.99 /月
查看频道列表
包括什么?
Sports Pack
RM99.99
2Gbps Astro Fibre
RM319.00
RM319.00
Epic Pack + 2Gbps
Epic Pack + 2Gbps
RM518.99 /月
查看频道列表
包括什么?
Epic Pack
RM199.99
2Gbps Astro Fibre
RM319.00
RM319.00
 
 
 

Astro Rate Card

Astro Rate Card

 

全国范围内安装

 

签购

Astro  Njoi  UniFi  Maxis 

 

请输入您的全名(根据身份证)

姓名 (根据身份证)

请输入您的身份证/护照号码

身份证 / 护照

请输入您的手机号码

手机号码

请输入完整的安装地址

安装地址

请输入您的邮编
邮编
请输入您的城镇
城镇
请输入您的州
州

 

常问问题

在这里找到您要的答案。

 

为什么要在这里申请?

我们提供一站式服务为您申请Astro和Broadband。不必开车,排队和在销售柜台等候。 我们可以帮助您处理您的申请。


在这里申请需付多少费用?

我们不收取额外费用。 无需提供信用卡信息。 费用与您在销售柜台申请的费用相同。


申请程序如何?

首先,您可以在线申请,我们将在工作时间内立即与您联系。 通过WhatsApp/电子邮件/传真发送您的身份证-IC(马来西亚公民)/ 护照(外国人)的复印件给我们。 收到所有资料后,我们将立即处理您的申请。


申请程序有多快?

一旦收到您的完整资料,我们将在工作时间内立即处理您的申请。一旦您的申请获得批准,服务提供商的承包商将与您联系以进行安装预约。


为什么要同时申请 ASTRO 和宽频?

ASTRO 和宽频收费同时在一张账单,享受更大的节省和无忧的账单支付。 在24个月的合约期内,您可以每月以折扣价享受 Astro 和宽频。


有哪些电视配套可供选择?

Astro 提供多种电视配套,包括娱乐、体育、电影和儿童配套。您可以选择符合您观看需求的配套,并在适用情况下添加额外的串流应用服务。


我可以只订阅电视而不订阅宽频吗?

可以,您可以只订阅 Astro 电视配套而无需绑定宽频。不过,将 Astro 电视与光纤宽频绑定可享有更好的每月优惠,并且只需支付一张综合账单,更加方便。


我家需要多少宽频速度?

对于小型家庭以及轻度上网和串流使用者,100Mbps 通常已足够。较大家庭、游戏玩家或重度串流用户则可选择 500Mbps 或 1Gbps 配套,以获得更流畅的多设备使用体验。


是否有合约期限?

大多数 Astro 电视和光纤宽频配套都附带 24 个月合约期。如在合约期满前取消服务,可能会产生提前终止费用。


之后可以升级电视配套或宽频计划吗?

可以,您可在符合资格及覆盖范围的情况下随时升级电视配套或宽频速度。根据升级情况,可能需要重新计算合约期限。


我将如何收到我的账单?

您的每月账单将由 Astro 直接发出。您可通过电子邮件接收账单,或通过 Astro 账户在线查看。绑定配套用户将收到电视与宽频服务的综合账单。


有哪些付款方式?

付款方式包括网上银行、自动扣款、信用卡或 Astro 提供的其他认可付款渠道。我们的团队将在申请过程中为您提供协助。


如果服务中断怎么办?

如果您遇到任何服务中断问题,可联系 Astro 客户服务寻求技术协助。大多数情况下可远程解决,如有需要将安排技术人员上门处理。


我可以将 ASTRO 服务迁移到新地址吗?

可以,迁移服务需视新地址是否在服务覆盖范围内而定。根据您的配套,可能会产生迁移费用及合约调整。


申请时需要信用卡吗?

不需要,提交申请时无需提供信用卡资料。服务获批后,付款安排将由 Astro 直接处理。


我可以在电视配套中添加串流服务吗?

部分 Astro 电视配套可根据当前促销及服务情况添加串流服务等附加项目。可能需支付额外月费。


安装光纤时是否提供 WIFI 路由器?

是的,光纤安装时通常会提供 WiFi 路由器。路由器型号可能会根据所选宽频速度配套而有所不同。


申请前可以查询宽频覆盖范围吗?

可以,我们会在处理您的申请前确认您地址的服务覆盖范围,以确保该地区可安装宽频服务。


申请宽频需要准备哪些文件?

马来西亚公民需提供 MyKad 复印件。外籍人士则需在提交宽频申请时提供护照复印件。


申请后多久可以安装?

申请获批后,服务提供商通常会在 2 至 7 个工作日内联系您安排宽频安装预约。


宽频合约期限是多久?

大多数 Astro 宽频配套附带 24 个月合约期,从安装日期开始计算。如您搬迁,可能需要在新地址重新签订 24 个月合约。


我可以将宽频迁移到新地址吗?

可以,您可在新地址具备服务覆盖的情况下迁移宽频服务。合约期限可能会从新安装日期起重新计算 24 个月。


我可以要求更改安装位置或移动家中设备吗?

可以,您可申请在家中调整宽频设备位置。若属于非标准安装,可能会产生额外费用,并需在评估后直接支付给安装人员。


如果我已有宽频合约,可以转到 ASTRO 宽频吗?

可以,您可转用 Astro 宽频。为避免服务中断,建议在终止现有宽频合约前先开通新的宽频服务。


非标准安装是否需要额外费用?

标准安装在促销期间可能免费,但非标准安装(如设备迁移或复杂布线)可能会产生额外费用,并需直接支付给安装人员。


WHAT IS THE INSTALLATION FEE FOR THE MESH WIFI?

If you add on the Mesh WiFi during your initial order of Astro Fibre, there is no additional installation fee. If you order the Mesh WiFi as an add-on at a later time, you will have to pay RM49 per installer visit. However, if you choose to have the Mesh WiFi delivered via courier in order to self-install your Mesh WiFi, there will be no installation or delivery fee charged.


I DO NOT HAVE AN ASTRO ID YET. CAN I STILL USE THIS SERVICE?

No, you need to have an Astro ID to enjoy the features.


ERR-1300, ERR-014 - A PROBLEM OCCURRED DURING PLAYBACK

You may still be using an older version of the Astro GO. To resolve this issue, please go to your respective app store and update your Astro GO app.

If you are still having issues, proceed to submit report via WhatsApp or Feedback Form.
 


RESTORE FACTORY SETTINGS - HD ENABLED BOX

STEP 1    

Press "HOME" button on your remote control.

STEP 2    

Navigate to Settings and press "OK".

STEP 3    

Navigate to Installation Settings and press "OK".

STEP 4    

Enter your PIN to access this setting. (Default PIN is 0000).

STEP 5    

Navigate to Restore Factory Settings and press "OK".

STEP 6    

Navigate to Yes, continue and  press "OK" to  confirm your selection.    

Otherwise, navigate to No, go back to maintain the settings.

STEP 7    

Please reboot your box.

STEP 8    

New Installation Settings screen will appear.    

Click here to follow New Installation Settings guide.


WHAT ARE THE MINIMUM SPECIFICATIONS OF DEVICES (LAPTOP AND MOBILE PHONE) THAT I SHOULD USE TO ENJOY 500 AND 800MBPS SPEED?

  1. For WiFi connection:
    • For Internet speeds up to 300Mbps, the user needs to have minimum WiFi 802.11n (5GHz) capabilities
    • For Internet speeds up to 500Mbps, the user needs to have minimum WiFi 802.11ac (5GHz) capabilities
    • For Internet speeds up to 800Mbps, the user needs to have minimum WiFi 802.11ax (5GHz) capabilities
  2. ​For Wired connection:
    • The users need to use Cat5e Network cable or better and have their device equipped with 1Gbit Network Interface Card (NIC)
  3. A summary of the minimum specifications for devices as tabulated below:
 
  1. Number of WiFi antennas in the client device
  2. Distance and WiFi signal strength between client device and RGW/Mesh AP
  3. Overall WiFi signal congestion/pollution in area
  4. Total number of devices connected to the RGW/Mesh AP


Remarks: As a note, even meeting those minimum requirements, it is not a guarantee that devices connected over WiFi will be able to take advantage of the maximum subscribed speeds due to one or more of the following:
  • Distance from the RGW/Mesh AP
  • Client's Wi-Fi hardware specifications/capabilities
  • Overall Wi-Fi signal quality in the area


CAN I SWITCH FROM ONE CONTRACT TO ANOTHER FOR THE NEW PACKS? WILL I BE CHARGED A SWITCHING FEE?

For Residential Astro Pay TV customers: You may change your contract from e.g., 12-month to 24-month without incurring a switching fee or cancellation fee. However, if you change your contract from e.g., 24-month to 12-month, will be charged a cancellation fee accordingly if still within minimum term (contract) period. No switching fee applicable.


CHANGE AUTO STANDBY SETTING - HD ENABLED BOX

STEP 1  

Press "HOME" button on your remote control.

STEP 2    

Navigate to Preferences and press "OK".

STEP 3  

Navigate to Auto Standby and press "OK".

STEP 4    

Navigate to your preferred selection and press “OK”.

STEP 5  

Select Yes, continue and then press "OK" to confirm on the changes.    

Otherwise, select No, go back to cancel.


HOW DO I WATCH THE MATCHES AS PART OF LIGA MALAYSIA?

The matches will be available on the channels Astro Arena Bola (CH803) and Astro Arena Bola 2 (CH804), On Demand and Astro GO.

 


WHAT IS THE SCENARIO THAT IS CLASSIFIED AS NON-STANDARD BROADBAND INSTALLATION?

Non-standard Broadband installation covers the scenario where additional cables and drilling is required to complete your Astro & Broadband installation or by installing the cable in the walls/ceilings. There are additional fees applied for the additional requirements as follows:


AS A CURRENT ASTRO CUSTOMER, WHAT HAPPENS TO MY EXISTING CONTRACTS UPON MOVING TO THESE NEW PACKS?

Your existing contracts and corresponding rewards including but not limited to discounts/rebates will be removed with no penalty applied and replaced with the new contracts associated with the new packs. Exception applies to Disney+ Hotstar (3-Month Pack) and Multiroom campaigns in which remaining contract durations will be brought over if the subscription is continued or penalty will be applied upon discontinuation of said subscriptions.


WHERE DO I VIEW MY HD CHANNELS?

Upon successful subscription, you will be able to view your chosen HD channels within 3 hours by keying in the channel numbers into your remote control. Please note that subscription through Channel 200 will take effect within 24 hours.


AM I ELIGIBLE FOR A REFUND?

Refund  can be made when there be a termination of account, over payments and in  cases where payment was wrongly made to another Astro account.


WILL THIS CHANGE IN DUE DATE IMPACT MY MONTHLY SUBSCRIPTION?

No, this change in due date will not impact your monthly bill subscription.


WHAT IS THE PROCEDURE FOR TRANSFER OF EQUIPMENT OWNERSHIP?

Please follow the steps below:

Step 1: Fill in Transfer of Equipment Ownership Form (Part A & Part B)

Step 2: Provide an Undertaking Letter if current account holder deceased or un-contactable. (Note: Copy of death certificate is required if account holder deceased).

Step 3: Provide a copy of new applicant NRIC for Malaysian or copy of passport for non-Malaysian or copy of IMM13 Pass with at least 6 months validity for Refugee. (Note: ASTRO name should be displayed on the top left corner on both sides of the identity card copy).

Step 4: A full payment to be made on any outstanding balance for all related accounts (if any).

Step 5: Submit all documents via feedback form .

Step 6: Customer will expect a call from our validation team (Note: Turnaround time for transfer of equipment ownership is 3-5 working days upon receiving all complete documentation).

 

Note:

1. There might be a loss of transmission during the processing of transfer equipment ownership, split or merge of equipment.

2. Recorded program will be removed for PVR user.

3. A full payment to be made on any outstanding balance for all related accounts.

4. New account holder agreed to continue the remaining contract from previous owner account (if any).

5. Auto debit will be voided upon acknowledgment of transfer equipment ownership (if any).


Additional requirement for New Owner

Capping of applicant age is 21

Malaysians aged < 26 years old and Non-Malaysian - requires copy of utility bill (Phone, Internet, Water or Electricity)


WHAT IS NETFLIX?

Netflix is a streaming entertainment service that offers a wide variety of award-winning TV programmes, films, anime, documentaries and more - on thousands of internet-connected devices. There's always something new to discover, and more TV shows and movies are added every month. The more you watch, the better Netflix gets at recommending TV shows and movies you'll love.

Astro customers with an internet-connected Ultra Box or Ulti Box can access the Netflix app and watch Netflix content via their Astro Box. For more information about Netflix, visit the Netflix website.


WHAT ARE THE TERMS AND CONDITIONS OF PAYMENT?

1. Clearly indicate full name of Astro customer, contact number and Astro subscription account number when making each payment (e.g. on bank-in slips)
2. For Direct Debit, please contact your bank for standing instructions. Provide the full name of Astro customer and Astro account number. The Direct Debit service may not be available with all banks. Please check with your bank for confirmation of Direct Debit service.
3. Please inform us of any changes in billing address/information by contacting us via one of these platforms.

IMPORTANT NOTICE: To avoid any problems in payment processing, please pay only at authorised Astro payment channels


LNB SETUP - ULTRA BOX / ULTI BOX

STEP 1

On your remote, press the HOME button and the home menu will be displayed on top of your screen.

STEP 2

Navigate to Settings.

STEP 3

Navigate to Satellite Settings and press “OK”.

STEP 4

Navigate to LNB Setup and press “OK”.

STEP 5

Tuner Settings screen will be displayed accordingly.

STEP 6

Select LNB Type connected to your box.

Ultra Box available selection
Ulti Box available selection

STEP 7

Navigate to Next and press "OK" to confirm your selection.

STEP 8

Select this as the Entry Point and press "OK"  to confirm your selection.

STEP 9

Navigate to Next and press "OK" to confirm your selection.

STEP 10

Signal reading results for Tuner 1 screen will be displayed accordingly.

Press right to navigate to Tuner 2.

STEP 11

Signal reading results screen for Tuner 2 will be displayed.

Then navigate to Finish and press "OK" to complete the setup.

Type image caption here (optional)


PING & TRACEROUTE TEST

Mac OS X

1. Click the Go tab in the top menu bar and select Utilities from the drop-down menu.

2. Type "network utility" in the search bar in the top right-hand corner of the Utilities window and then hit the "Enter" key on your keyboard. 

3. Click the Network Utility icon to open the Network Utility window.

4. For Ping Test, select the Ping tab and then type the address you'd like to ping in the text box. Click Ping and wait for the ping results.
 


5. For Traceroute Test, select the Traceroute tab and then type the address you like to traceroute in the text box. Click Trace and wait for the traceroute results.
 



Windows 10

1. Click the Search icon (magnifying glass) in the bottom left-hand corner and type "cmd" into the search bar.


2. Select the Command Prompt app - it will be at the top of the list of search results as the best match.


3. A black box with a flashing cursor will open; this is the Command Prompt.

For Ping Test, type "ping" and then hit the Space bar on your keyboard. Type in the address you like to ping and then hit the Enter key on your keyboard. Wait for the ping results.


For Traceroute Test, type "tracert" and then hit the Space bar on your keyboard. Type in the address you like to trace and then hit the Enter key on your keyboard. Wait for the tracert results.



Windows 7 & Vista

1. Open the Start menu by clicking the Windows icon at the bottom left-hand corner of the screen.


2. Type "cmd" in the search bar at the  bottom of the menu.


3. Click cmd found in the search results for Programs.


4. A black box with a flashing cursor will open; this is the Command Prompt.

For Ping Test, type "ping" and then hit the Space bar on your keyboard. Type in the address you like to ping and then hit the Enter key on your keyboard. Wait for the ping results.
 


For Traceroute Test, type "tracert" and then hit the Space bar on your keyboard. Type in the address you like to trace and then hit the Enter key on your keyboard. Wait for the traceroute results.


Windows 8

1. Move the mouse to the right-hand corner of the screen to make the vertical menu bar (charm bar) appear. Click Search.

2. Type "cmd" in the search bar and hit the Enter key on your keyboard.


3. Click cmd that found in the search results for Programs.


4. A black box with a flashing cursor will open; this is the Command Prompt.

For Ping Test, type "ping" and then hit the Space bar on your keyboard. Type in the address you like to ping and then hit the Enter key on your keyboard. Wait for the ping results.
 


For Traceroute Test, type "tracert" and then hit the Space bar on your keyboard. Type in the address you'd like to trace and then hit the Enter key on your keyboard. Wait for the traceroute results.


Windows XP

1. Click the Start button in the bottom left-hand corner of the screen.

2. Click the Run option in the right-hand column.


3. Type "cmd" in the text box and then hit the Enter key on your keyboard.


4. A black box with a flashing cursor will open; this is the Command Prompt.

For Ping Test, type "ping" and then hit the Space bar on your keyboard. Type in the address you'd like to ping and then hit the Enter key on your keyboard. Wait for the ping results.


For Traceroute Test, type "tracert" and then hit the Space bar on your keyboard. Type in the address you'd like to trace and then hit the Enter key on your keyboard. Wait for the tracert results.


ROUTER NO POWER - TIME

1. Ensure power cable  is connected tightly.

2. Try to use another power socket /  power source to eliminate faulty power sockets/power sources which  could cause the issue.

3. If the issue  persists, submit your feedback form for further assistance.


IS THERE A 12-MONTH OR 0-MONTH CONTRACT IF I SIGN UP ASTRO & BROADBAND?

No, Astro & Broadband only offers a 24-month contract period upon sign up.


ROUTER NO POWER - ASTRO FIBRE

1. Please ensure your modem and router power plugs are securely connected to the power socket.

2. Alternatively, try to connect the power plug to a different power socket or power source. This step is to eliminate the possibility of faulty power socket which could cause the issue.


3. If issue persists, submit your Feedback Form for further assistance.

 


I AM CURRENTLY SUBSCRIBED TO THE PREVIOUS ASTRO PACKS (FAMILY PACK, STARTER PACK, VALUE PACK, SUPER PACK LITE, SUPER PACK OR SUPER PACK PLUS). HOW CAN I SUBSCRIBE TO MULTIROOM (SMART TV)?

Please switch your current subscriptions to our new Astro packs to subscribe to Multiroom (Smart TV). To sign up, WhatsApp "SWITCH" to 03-9543 3838 and an agent will assist you.

Find out more of our new packs at https://product.astro.com.my/tv


CHANGE STANDBY MODE - ULTRA BOX / ULTI BOX

STEP 1

On your remote, press the HOME button and the home menu will be displayed on top of your screen.

STEP 2

Navigate to Settings.

STEP 3

Navigate to Standby Mode and press "OK".

STEP 4

Navigate to your preferred selection and press "OK".

STEP 5

Navigate to Save and press "OK" to confirm your selection.


WHAT ARE THE DEVICES REQUIRED TO FORM A MESH WIFI NETWORK?

You require at least two devices to form a Mesh WiFi network which are Astro Fibre WiFi router and a Mesh WiFi unit.

The Mesh unit will link to the WiFi router to form the Mesh WiFi network. You may connect up to 5 Mesh WiFi units for optimal WiFi coverage in your home.


I AM A NEW/EXISTING ASTRO & BROADBAND WITH MAXIS/ALLO CUSTOMER; CAN I ACCESS THE ASTRO FIBRE APP?

No, the Astro Fibre App is available for Astro Fibre customers with the RG21 router only.


HOW DO I RESUME MY SERVICE IF IT WAS SUSPENDED DUE TO NON-PAYMENT?

Service will be resumed after you make payment within 45 days. The monthly subscription fee to be prorated accordingly and a reconnection fee of up to RM20 (exclusive of SST) will be applied upon service resumption. 

If payment is made within 45 days from your bill cycle date, Astro & Broadband services will be resumed within 3 hours of payment received. Your following month's bill will be prorated accordingly.


Find out more about the reconnection fee here.

 


CAN ANOTHER PERSON REGISTER THEIR CREDIT CARD TO MY ACCOUNT'S AUTO-DEBIT FACILITY?

Yes, another person may register their credit card to your account's auto-debit facility. If you are performing this action via our call centre, the respective card holder is required to be present.


WHERE IS ASTRO GO AVAILABLE IN?

Currently Astro GO is only available in Malaysia. You will not be able to access it if you are overseas.


ANY DOCUMENT REQUIRED FOR REFUND?

Yes, customers may need to provide additional documents such as bank-in slips or payment receipts. Any incomplete document, customer will be notified by Astro after validation is made.


INSTALLATION SETUP - SATELLITE MODE - ULTRA BOX / ULTI BOX

STEP 1
Please wait while your Astro box initializes.



STEP 2
Select your preferred language.



STEP 3
Navigate to Next and press "OK".



STEP 4
Select Auto as the Video Resolution.



STEP 5
Navigate to Next and press "OK".



STEP 6
Navigate to Confirm and press "OK" to confirm your selection if you are able to read the texts on screen properly.
Otherwise, navigate to Cancel to revert to the previous settings.



STEP 7
Select Satellite as the box operating mode.



STEP 8
Navigate to Next and press "OK".



STEP 9
Select your preferred connection.
For connection via Wi-Fi, proceed to STEP 10.
For connection via LAN Cable, proceed to STEP 16 once you are connected.



STEP 10
Please wait while your Astro box searches for available Wi-Fi networks.



STEP 11
Navigate to your preferred Wi-Fi network and press "OK".



STEP 12
Please enter the password to connect to the Wi-Fi network.



STEP 13
Navigate to Done to continue.



STEP 14
Please wait while your Astro box connects to the internet.



STEP 15
Navigate to Yes to allow your Astro box to connect to this network automatically.
Otherwise, navigate to No.
Proceed to STEP 17 for the next step.



STEP 16
Navigate to Next and press "OK". 



STEP 17
Navigate to Universal.



STEP 18
Navigate to Next and press "OK".



STEP 19
Select 01 M3B VL - 10732 as the Entry Point.



STEP 20
Navigate to Next and press "OK".



STEP 21
Please wait until the signal reading is updated.
Navigate to Finish and press "OK" to complete the settings.


I FORGOT MY NETFLIX USERNAME OR PASSWORD. HOW DO I FIND MY USERNAME OR RESET MY PASSWORD?

If you have forgotten your username or password, you may follow the steps below:

Step 1. Go to netflix.com

Step 2: Click on Sign In

Step 3: Click on "Need Help


I AM AN EXISTING ASTRO CUSTOMER; CAN I SIGN UP FOR THE NEW PACKS WITH ASTRO & BROADBAND?

Yes, existing Astro customers can subscribe to all Astro & Broadband offerings. 24 months contract will be renewed upon signing up for broadband.


PLEASE INSERT THE CORRECT ASTRO SMART CARD WITH THE ARROW FACING UP (S25) - HD ENABLED BOX

STEP 1
Switch off the power for your box and  make sure that the adapter's power light is off.

STEP 2
Locate the Smartcard at the front or right side and gently pull it out make sure that the adapter's power light is off.

STEP 3
Wipe the Smartcard's gold chip clean using a dry soft cloth.

STEP 4
Make sure the gold chip is facing upwards and reinsert it all the way in.

STEP 5
Switch on the power for your box and make sure that the adapter's power light is on. Please wait for 5 minutes.

STEP 6
Turn on your box. You should no longer be experiencing this problem.
If issue persist, please submit the issue in our Feedback Form and attach a picture of your General tab of the STB Diagnostics  for assistance.

 


WHEN IS THIS SERVICE AVAILABLE ON ASTRO?

Further details on pricing, billing and availability will be confirmed in coming months. Look out for more details and register your interest via https://astro.com.my/Netflix


SPEED TEST - ASTRO FIBRE

1. Power reset (on & off) your Modem and Router.

2. Ensure standard physical connection (No 3rd party devices connected to decoder and modem).

3. Please connect your computer or laptop to your Astro Fibre router using LAN cable. Your LAN cable must be connected from the yellow port of Astro Fibre router (Any available port).

4. Once connected, open any web browser such as Google Chrome, Internet Explorer, Mozilla Firefox and etc.

5. On the address bar, type https://testmyline.astro.com.my/ and below page will appear.

6.Click "GO", and the test will begin.

The test is completed once both download and upload speeds are displayed.

Sample of the Speedtest result is shown below.

**Please ensure the snapshot includes a time stamp and network used either LAN cable or wireless (as per picture above)

7. Kindly screenshot or take a picture of the result, name it as "LAN Speedtest" for test using LAN cable (wired connection).

8. Repeat the test once again using WiFi connection (Please unplug your LAN cable and connect via wireless connection using your SSID).

9. Screenshot or take a picture of the result, name it as "WiFi Speedtest".


REFRESH BOX SETTING (CLEAR NVRAM) - ULTRA / ULTI BOX

STEP 1

Switch OFF the power of your Ultra / Ulti box and make sure that the adapter's power light is off.
 

STEP 2

Switch ON the power of your Ultra / Ulti  box and make sure that the adapter's power light is on.
 

STEP 3

On your remote control, press the Home or Standby button repeatedly until the Startup Options appear on TV.



STEP 4
Press "987" to proceed.
Advanced Startup Options will be displayed.



STEP 5
Press "1" to initiate a reset setting.



STEP 6
Press "OK" to continue.



STEP 7
After the factory setting is restored, TV will turn blank.
Please wait until the box completes initiate setup.



STEP 8
Once completed, the following screen will appear on your TV.
Refer to Installation Setup guide to complete the setup.

Click here to follow New Installation Settings guide for Satellite
Click here to follow New Installation Settings guide for Plug and Play


YOU HAVE INSERTED THE WRONG SMART CARD. PLEASE INSERT THE CORRECT SMART CARD (S14) - HD ENABLED BOX

STEP 1

Switch off the power for your box and make sure that the adapter's power light is off.

STEP 2

Locate the Smartcard at the front or right side and gently pull it out make sure that the adapter's power light is off.

STEP 3

Wipe the Smartcard's gold chip clean using a dry soft cloth.

STEP 4

Make sure the gold chip is facing upwards and reinsert it all the way in.

STEP 5

Switch on the power for your box and make sure that the adapter's power light is on.

Please wait for 5 minutes.

STEP 6

Turn on your box. You should no longer be  experiencing this problem.

If issue persist, please submit your feedback form with error details and attach a picture of your sim card number for assistance.


IS MY PERSONAL INFORMATION PROTECTED BY THE PDPA?

Yes, Astro is bounded by the PDPA act. All information received will be used in accordance with our Privacy Notice.


I HAVE A DISNEY+ HOTSTAR SUBSCRIPTION BUT NOT VIA ASTRO; CAN I ACCESS THE DISNEY+ HOTSTAR APP ON MY ULTRA/ULTI BOX?

Yes, all Astro customers with a Disney+ Hotstar subscription can access the app on the Ultra/Ulti Box. To access the app, please refer here. 


AM I ABLE TO SUBSCRIBE FOR VIDEO ON DEMAND?

No additional subscription is required. Video On-Demand (VOD) is a value-added service for all Astrro customers with connected Astro boxes (Ultra Box, Ulti Box, HD-PVR & PVR boxes). All you have to do is connect your decoder to your home Wi-Fi and you'll be able to access the world of on demand. Binge-watch, rewind, fast-froward and stream all your favourite shows anytime.


PIXELATION OR DISTORTION PICTURE - ULTRA BOX / ULTI BOX

You can proceed with below BTS if the weather is good. Otherwise, you may try again later.

‍

STEP 1

On your remote, press the HOME button and the home menu will be  displayed on top of your screen.


STEP 2

Navigate to SETTINGS.


STEP 3

Navigate to Satellite Settings and press “OK”.


STEP 4

Navigate to Diagnostics and press “OK”.


 

STEP 5

Refer to the signal strength on your screen.

If it is 65 or higher, please take the screenshot and submit your feedback form.

If it is below 65, please go to Step 6.


 

STEP 6

Switch off the power for your box and  make sure that the adapter’s power light is off.


 

STEP 7

Unscrew the satellite cable from the box  and pull it out.


STEP 8

Plug the satellite cable back into the  box and screw it back securely.


 

STEP 9

Switch on the power for your box and make sure that the adapter’s power light is on. Please wait for 5 minutes.


 

STEP 10

Turn on your box. You should no longer be experiencing this issue.

If issue persist, please submit the issue on our Feedback Form with error details and attach a picture of your General tab of the STB Diagnostics for assistance.

 

Centralized  Dish

If issue persist under a centralized satellite dish, please refer to your respective Building Management before contacting our agents.


WILL THERE A PRICE INCREASE FOR THE APPS ON ASTRO?

Zee5 is the only app that has a change in price upon the SST increase. Prices of Netflix, Disney+ Hotstar, Viu, iQIYI, WeTV and Qalbox will not be affected.


IF I SUBSCRIBE TO THE MESH WIFI, WILL THERE BE A NEW CONTRACT FOR THE DEVICE?

No, the Mesh WiFi add-on with Astro Fibre is only available as a subscription service and will not be tied to any device contract.


HOW TO MAKE A PURCHASE ON ASTRO GO?

Purchase function on Astro GO is only available for Android devices, Huawei devices and on the Astro GO website. For Apple device users, please head to astrogo.astro.com.my to make your purchase.

Purchase instruction:

Head to the Store section

Click on RENT

Enter Your PIN (Default PIN 0000)

Confirm to Purchase

Purchased Success. Enjoy!

You purchased content title will be available under "Rental" in My Library. All purchases on Astro GO will be added to your monthly bill and accessible on both Astro GO and your Astro decoder. Cancellation of purchase is not possible upon confirmation.

*Purchase of content is only available on Android & Huawei devices and on the Astro GO website*


I RENTED AN ASTRO FIRST OR ASTRO BEST TITLE. HOW WILL I BE CHARGED?

Your purchase will be reflected on your next monthly Astro bill. For example, if you rented a movie for RM 15.00 for 2 days and your next bill statement is in 2 weeks. RM 15.00 will be reflected in your Astro subscription bill in two weeks' time.


IS SERVICE TAX IMPOSED ON CSR PROJECT ACCOUNTS?

Service Tax will not be imposed on any CSR projects accounts. Any tax payable will be borne by Astro.


TIME - TPLINK ROUTER

You may proceed with the following troubleshooting steps and it shouldn’t take you much longer  than 15 minutes.

1. Please standby a computer/laptop to access to the internet and connection must be via LAN cable (connect the LAN cable to the Black port at D-Link Router and direct to the computer/laptop).    

2. You may open any web browser such as Google Chrome, Internet Explorer, Mozilla Firefox and etc.    

3. On the address bar, please go to tplinkwifi.net and to access to below login page. Type the Username and Password, then click "Login".

The default login of the router is available on the sticker at the back of the router. If you have done a configuration on your router previously, the password may be  different)

For example, below is the login details of the above router:

Username: admin

Password: TIMECE24

4. Once you have successfully login, the router's web-based setup page will appear. Please follow below steps for the configuration.

5. From the top menu, choose Basic and then click Wireless tab on the left menu to access to below screen.

6. Since this is a dual band router, you will have 2 Wireless Network Names  (SSID) i.e. 2.4GHz and  5GHz. You may connect to any of the SSID, preferably with a stronger signal available.

7. You may change the Wireless Network Name (SSID) and the Password to follow your preferences, then click "Save"  for the changes to take  place.

Please reconnect to the new wireless name with the new password once completed.

‍


ARE THERE ANY EXTRA CHARGES INCURRED IF I MAKE A PAYMENT THROUGH ASTRO QUICK PAY?

There are no extra charges as it is a value-added service introduced provided for your convenience.


I WANT TO SUBSCRIBE TO AN ASTRO FIBRE BUNDLE; WILL I GET TO ENJOY ANY SPECIAL PROMOTION?

Yes, as part of our Astro Fibre Movies & Sports Campaign, new Astro Fibre customers can enjoy 50Mbps + the Movies/Movies+/Sports/Sports+ Pack TV bundle for a special price from only RM164.99/month when they sign up within the campaign period, with more than RM800 savings in total.


WHAT IS PERSONAL VIDEO RECORDER (PVR)?

The Personal Video Recorder (PVR) is Astro's High Definition (HD)decoder which comes with a recording function and can be connected to Wi-Fi to access videos on demand. The PVR comes with the following features:

HIGH DEFINITION (HD):High Definition offers greater detail than Standard Definition including vibrant colour and multi-dimensional audio.

CONTROL LIVE TV: Record, Pause, Play & Rewind your favourite TV programmes at any moment. The PVR comes with storage capacity of 500GB (200 hours of HD recording)

ON DEMAND: Experience the new way of watching Astro. Gain access to a library of up to 50,000 On Demand titles that you can pick and watch instantly.


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