签购与安装 Astro | 签购与安装 Astro @ Lavender Bussiness Square。

Astro

现在您可以享受令人惊叹的全新 Astro 电视套餐。

我们全新策划的 Astro 电视套餐已重新设计,为您带来喜爱的内容。

 

电视配套   新安装 更改现有配套    

探索我们的电视配套,其中包含各种娱乐频道。

新安装 更改现有配套    
❯ ❮
Entertainment Pack
Entertainment Pack
RM49.99 /月
查看频道列表

为家庭中的每个人制作必看的本地和国际内容。

Entertainment Pack + Kids
Entertainment Pack + Kids
RM59.98 /月
查看频道列表

最好的本地和国际卡通片和教育娱乐片。

Entertainment Pack + Blockbuster
Entertainment Pack + Blockbuster
RM59.98 /月
查看频道列表

汇集全球电影和剧集,充满动作、剧情和震撼刺激。

Entertainment Pack + News & Documentaries
Entertainment Pack + News & Documentaries
RM64.98 /月
查看频道列表

在您探索世界秘密的同时,您还可以了解最新的突发新闻和时事。

Sports Pack
Sports Pack
RM99.99 /月
查看频道列表

见证每场主要联赛和现场体育赛事以及家庭娱乐活动。

Epic Pack
Epic Pack
RM199.99 /月
查看频道列表

集电影、体育和各种流媒体应用于一体的终极娱乐体验。

 
 

100Mbps Astro Fibre   新安装 更改现有配套    

适合家居办公及串流。以 100Mbps 的速度连接并享受不间断的流媒体、游戏和浏览。

新安装 更改现有配套    
❯ ❮
100Mbps
100Mbps
RM99.00 /月
不含电视频道

免费 数据机

免费 WiFi-6 路由器

无限数据

Entertainment Pack + 100Mbps
Entertainment Pack + 100Mbps
RM148.99 /月
查看频道列表
包括什么?
Entertainment Pack
RM49.99
100Mbps Astro Fibre
RM99.00
RM99.00
Entertainment Pack + Kids + 100Mbps
Entertainment Pack + Kids + 100Mbps
RM158.98 /月
查看频道列表
包括什么?
Entertainment Pack + Kids
RM59.98
100Mbps Astro Fibre
RM99.00
RM99.00
Entertainment Pack + Blockbuster + 100Mbps
Entertainment Pack + Blockbuster + 100Mbps
RM158.98 /月
查看频道列表
包括什么?
Entertainment Pack + Blockbuster
RM59.98
100Mbps Astro Fibre
RM99.00
RM99.00
Entertainment Pack + News & Documentaries + 100Mbps
Entertainment Pack + News & Documentaries + 100Mbps
RM163.98 /月
查看频道列表
包括什么?
Entertainment Pack + News & Documentaries
RM64.98
100Mbps Astro Fibre
RM99.00
RM99.00
Sports Pack + 100Mbps
Sports Pack + 100Mbps
RM198.99 /月
查看频道列表
包括什么?
Sports Pack
RM99.99
100Mbps Astro Fibre
RM99.00
RM99.00
Epic Pack + 100Mbps
Epic Pack + 100Mbps
RM298.99 /月
查看频道列表
包括什么?
Epic Pack
RM199.99
100Mbps Astro Fibre
RM99.00
RM99.00
 
 

500Mbps Astro Fibre   新安装 更改现有配套    

适合有4K串流及游戏需求的小型家庭。以 500Mbps 的速度连接并享受快速稳定的互联网,满足您的所有需求。

新安装 更改现有配套    
❯ ❮
500Mbps
500Mbps
RM149.00 /月
不含电视频道

免费 数据机

免费 WiFi-6 路由器

无限数据

Entertainment Pack + 500Mbps
Entertainment Pack + 500Mbps
RM198.99 /月
查看频道列表
包括什么?
Entertainment Pack
RM49.99
500Mbps Astro Fibre
RM149.00
RM149.00
Entertainment Pack + Kids + 500Mbps
Entertainment Pack + Kids + 500Mbps
RM208.98 /月
查看频道列表
包括什么?
Entertainment Pack + Kids
RM59.98
500Mbps Astro Fibre
RM149.00
RM149.00
Entertainment Pack + Blockbuster + 500Mbps
Entertainment Pack + Blockbuster + 500Mbps
RM208.98 /月
查看频道列表
包括什么?
Entertainment Pack + Blockbuster
RM59.98
500Mbps Astro Fibre
RM149.00
RM149.00
Entertainment Pack + News & Documentaries + 500Mbps
Entertainment Pack + News & Documentaries + 500Mbps
RM213.98 /月
查看频道列表
包括什么?
Entertainment Pack + News & Documentaries
RM64.98
500Mbps Astro Fibre
RM149.00
RM149.00
Sports Pack + 500Mbps
Sports Pack + 500Mbps
RM248.99 /月
查看频道列表
包括什么?
Sports Pack
RM99.99
500Mbps Astro Fibre
RM149.00
RM149.00
Epic Pack + 500Mbps
Epic Pack + 500Mbps
RM348.99 /月
查看频道列表
包括什么?
Epic Pack
RM199.99
500Mbps Astro Fibre
RM149.00
RM149.00
 
 

1Gbps Astro Fibre   新安装 更改现有配套    

完美符合中型家庭的工作及游戏需求。以 1Gbps 的速度连接,让您体验到超快的互联网速度。

新安装 更改现有配套    
❯ ❮
1Gbps
1Gbps
RM229.00 /月
不含电视频道

免费 数据机

免费 WiFi-7 路由器

无限数据

Entertainment Pack + 1Gbps
Entertainment Pack + 1Gbps
RM278.99 /月
查看频道列表
包括什么?
Entertainment Pack
RM49.99
1Gbps Astro Fibre
RM229.00
RM229.00
Entertainment Pack + Kids + 1Gbps
Entertainment Pack + Kids + 1Gbps
RM288.98 /月
查看频道列表
包括什么?
Entertainment Pack + Kids
RM59.98
1Gbps Astro Fibre
RM229.00
RM229.00
Entertainment Pack + Blockbuster + 1Gbps
Entertainment Pack + Blockbuster + 1Gbps
RM288.98 /月
查看频道列表
包括什么?
Entertainment Pack + Blockbuster
RM59.98
1Gbps Astro Fibre
RM229.00
RM229.00
Entertainment Pack + News & Documentaries + 1Gbps
Entertainment Pack + News & Documentaries + 1Gbps
RM293.98 /月
查看频道列表
包括什么?
Entertainment Pack + News & Documentaries
RM64.98
1Gbps Astro Fibre
RM229.00
RM229.00
Sports Pack + 1Gbps
Sports Pack + 1Gbps
RM328.99 /月
查看频道列表
包括什么?
Sports Pack
RM99.99
1Gbps Astro Fibre
RM229.00
RM229.00
Epic Pack + 1Gbps
Epic Pack + 1Gbps
RM428.99 /月
查看频道列表
包括什么?
Epic Pack
RM199.99
1Gbps Astro Fibre
RM229.00
RM229.00
 
 

2Gbps Astro Fibre   新安装 更改现有配套    

为满足所有人的一切需求而设的终极高速互联网。以 2Gbps 的速度连接,享受闪电般的网络速度。

新安装 更改现有配套    
❯ ❮
2Gbps
2Gbps
RM319.00 /月
不含电视频道

免费 数据机

免费 WiFi-7 路由器

无限数据

Entertainment Pack + 2Gbps
Entertainment Pack + 2Gbps
RM368.99 /月
查看频道列表
包括什么?
Entertainment Pack
RM49.99
2Gbps Astro Fibre
RM319.00
RM319.00
Entertainment Pack + Kids + 2Gbps
Entertainment Pack + Kids + 2Gbps
RM378.98 /月
查看频道列表
包括什么?
Entertainment Pack + Kids
RM59.98
2Gbps Astro Fibre
RM319.00
RM319.00
Entertainment Pack + Blockbuster + 2Gbps
Entertainment Pack + Blockbuster + 2Gbps
RM378.98 /月
查看频道列表
包括什么?
Entertainment Pack + Blockbuster
RM59.98
2Gbps Astro Fibre
RM319.00
RM319.00
Entertainment Pack + News & Documentaries + 2Gbps
Entertainment Pack + News & Documentaries + 2Gbps
RM383.98 /月
查看频道列表
包括什么?
Entertainment Pack + News & Documentaries
RM64.98
2Gbps Astro Fibre
RM319.00
RM319.00
Sports Pack + 2Gbps
Sports Pack + 2Gbps
RM418.99 /月
查看频道列表
包括什么?
Sports Pack
RM99.99
2Gbps Astro Fibre
RM319.00
RM319.00
Epic Pack + 2Gbps
Epic Pack + 2Gbps
RM518.99 /月
查看频道列表
包括什么?
Epic Pack
RM199.99
2Gbps Astro Fibre
RM319.00
RM319.00
 
 
 

Astro Rate Card

Astro Rate Card

 

全国范围内安装

 

签购

Astro  Njoi  UniFi  Maxis 

 

请输入您的全名(根据身份证)

姓名 (根据身份证)

请输入您的身份证/护照号码

身份证 / 护照

请输入您的手机号码

手机号码

请输入完整的安装地址

安装地址

请输入您的邮编
邮编
请输入您的城镇
城镇
请输入您的州
州

 

常问问题

在这里找到您要的答案。

 

为什么要在这里申请?

我们提供一站式服务为您申请Astro和Broadband。不必开车,排队和在销售柜台等候。 我们可以帮助您处理您的申请。


在这里申请需付多少费用?

我们不收取额外费用。 无需提供信用卡信息。 费用与您在销售柜台申请的费用相同。


申请程序如何?

首先,您可以在线申请,我们将在工作时间内立即与您联系。 通过WhatsApp/电子邮件/传真发送您的身份证-IC(马来西亚公民)/ 护照(外国人)的复印件给我们。 收到所有资料后,我们将立即处理您的申请。


申请程序有多快?

一旦收到您的完整资料,我们将在工作时间内立即处理您的申请。一旦您的申请获得批准,服务提供商的承包商将与您联系以进行安装预约。


为什么要同时申请 ASTRO 和宽频?

ASTRO 和宽频收费同时在一张账单,享受更大的节省和无忧的账单支付。 在24个月的合约期内,您可以每月以折扣价享受 Astro 和宽频。


有哪些电视配套可供选择?

Astro 提供多种电视配套,包括娱乐、体育、电影和儿童配套。您可以选择符合您观看需求的配套,并在适用情况下添加额外的串流应用服务。


我可以只订阅电视而不订阅宽频吗?

可以,您可以只订阅 Astro 电视配套而无需绑定宽频。不过,将 Astro 电视与光纤宽频绑定可享有更好的每月优惠,并且只需支付一张综合账单,更加方便。


我家需要多少宽频速度?

对于小型家庭以及轻度上网和串流使用者,100Mbps 通常已足够。较大家庭、游戏玩家或重度串流用户则可选择 500Mbps 或 1Gbps 配套,以获得更流畅的多设备使用体验。


是否有合约期限?

大多数 Astro 电视和光纤宽频配套都附带 24 个月合约期。如在合约期满前取消服务,可能会产生提前终止费用。


之后可以升级电视配套或宽频计划吗?

可以,您可在符合资格及覆盖范围的情况下随时升级电视配套或宽频速度。根据升级情况,可能需要重新计算合约期限。


我将如何收到我的账单?

您的每月账单将由 Astro 直接发出。您可通过电子邮件接收账单,或通过 Astro 账户在线查看。绑定配套用户将收到电视与宽频服务的综合账单。


有哪些付款方式?

付款方式包括网上银行、自动扣款、信用卡或 Astro 提供的其他认可付款渠道。我们的团队将在申请过程中为您提供协助。


如果服务中断怎么办?

如果您遇到任何服务中断问题,可联系 Astro 客户服务寻求技术协助。大多数情况下可远程解决,如有需要将安排技术人员上门处理。


我可以将 ASTRO 服务迁移到新地址吗?

可以,迁移服务需视新地址是否在服务覆盖范围内而定。根据您的配套,可能会产生迁移费用及合约调整。


申请时需要信用卡吗?

不需要,提交申请时无需提供信用卡资料。服务获批后,付款安排将由 Astro 直接处理。


我可以在电视配套中添加串流服务吗?

部分 Astro 电视配套可根据当前促销及服务情况添加串流服务等附加项目。可能需支付额外月费。


安装光纤时是否提供 WIFI 路由器?

是的,光纤安装时通常会提供 WiFi 路由器。路由器型号可能会根据所选宽频速度配套而有所不同。


申请前可以查询宽频覆盖范围吗?

可以,我们会在处理您的申请前确认您地址的服务覆盖范围,以确保该地区可安装宽频服务。


申请宽频需要准备哪些文件?

马来西亚公民需提供 MyKad 复印件。外籍人士则需在提交宽频申请时提供护照复印件。


申请后多久可以安装?

申请获批后,服务提供商通常会在 2 至 7 个工作日内联系您安排宽频安装预约。


宽频合约期限是多久?

大多数 Astro 宽频配套附带 24 个月合约期,从安装日期开始计算。如您搬迁,可能需要在新地址重新签订 24 个月合约。


我可以将宽频迁移到新地址吗?

可以,您可在新地址具备服务覆盖的情况下迁移宽频服务。合约期限可能会从新安装日期起重新计算 24 个月。


我可以要求更改安装位置或移动家中设备吗?

可以,您可申请在家中调整宽频设备位置。若属于非标准安装,可能会产生额外费用,并需在评估后直接支付给安装人员。


如果我已有宽频合约,可以转到 ASTRO 宽频吗?

可以,您可转用 Astro 宽频。为避免服务中断,建议在终止现有宽频合约前先开通新的宽频服务。


非标准安装是否需要额外费用?

标准安装在促销期间可能免费,但非标准安装(如设备迁移或复杂布线)可能会产生额外费用,并需直接支付给安装人员。


I AM CURRENTLY SUBSCRIBED TO THE MOVIES/PREMIUM 1/PREMIUM 3/PLATINUM PACK; CAN I ADD ON A DISNEY+ HOTSTAR 3-MONTHS PASS?

If you are already subscribed to the Movies/Premium 1/Premium 3/Platinum Pack, you are automatically entitled to access Disney+ Hotstar. Therefore, you will not be able to add on the Disney+ Hotstar 3-months pass. 


WHAT HAPPENS IF ASTRO GO+ IS REMOVED FROM MY SUBSCRIPTION?

You will only be able to watch Astro GO and/or Multiroom Smart TV on up to 2 devices at the same time as opposed to 4 devices with Astro GO+. 

Your cloud recording storage will also decrease from 1500 hours down to 200 hours. Your stored recordings/downloaded shows that exceed 200 hours will also be removed. 


ERR-007 - STREAMING ON ASTRO GO WHILE BEING CONNECTED TO A VPN

This error indicates that you are streaming on Astro GO while being connected to a VPN. Please close your VPN application and try streaming again.

If you are still having issues, proceed to submit report via WhatsApp or Feedback Form.


WHAT ARE THE DIFFERENT WAYS I CAN SUBSCRIBE TO MULTIROOM?

For customers that would like to subscribe to Multiroom with a box installation,

(i) customers on the old packages (example Family Pack, Starter Pack, Value Pack, Super Pack or Super Pack Plus) will have to subscribe to our new packages first by sending "Switch" to 03-9543 3838 via WhatsApp;

(ii) customers on the new Astro packages can subscribe by visiting product.astro.com.my/multiroom or WhatsApp "Hi" to 03-9543 3838.


I DO NOT HAVE ENOUGH DATA TO STREAM DISNEY+ HOTSTAR SHOWS AT HOME/ON MOBILE; WHAT CAN I DO TO FIX THIS?

You can add on Astro Fibre, our own internet service to your existing TV Pack for even more value and savings. Please click here to learn more about Astro Fibre.


WHAT ARE THE CHARGES IF CUSTOMER WOULD LIKE TO GET THEIR BILL REPRINTED?

For customers who wish to have their physical tax invoices reprinted, there will be a flat fee of RM10.00 levied as part of the process which has been implemented since year 2015.


ERR-204 - REGISTERED DEVICE COUNT REACHED TO MAXIMUM NUMBER

You have exceeded the maximum number of registered devices allowed. To manage devices on Astro GO, go to Settings > Registered Devices to view / remove devices from the list of registered devices to your account.

If you are still having issues, proceed to submit report via WhatsApp or Feedback Form.
 


I AM CURRENTLY SUBSCRIBED TO THE PREVIOUS ASTRO PACKS (FAMILY PACK, STARTER PACK, VALUE PACK, SUPER PACK LITE, SUPER PACK OR SUPER PACK PLUS). HOW CAN I SUBSCRIBE TO MULTIROOM (SMART TV)?

Please switch your current subscriptions to our new Astro packs to subscribe to Multiroom (Smart TV). To sign up, WhatsApp "SWITCH" to 03-9543 3838 and an agent will assist you.

Find out more of our new packs at https://product.astro.com.my/tv


HOW CAN I ACCESS DISNEY+ HOTSTAR?

Starting 28 April 2022, Astro customers can access Disney+ Hotstar via Ultra Box, mobile app and website. We are working towards making Disney+ Hotstar available via the Ulti Box. Stay tuned for updates.

â€


I AM AN IPTV CUSTOMER WHO DOES NOT HAVE THE ULTRA BOX. CH741 IS AVAILABLE TO ON MY ASTRO BOX BUT WHY I CAN'T ACCESS NETFLIX USING THAT CHANNEL?

Netflix is available to IPTV customers on the Ultra Box and Ulti Box. Non-Ultra Box customers will not be able to access Netflix on CH741. Please upgrade to the Ultra Box/Ulti Box to access Netflix on the Ultra Box.


I AM NOT ON THE ULTRA OR ULTI BOX; HOW DO I ACCESS THESE STREAMING APPS?

To access these streaming apps, you would need to upgrade to the Ultra or Ulti Box by visiting product.astro.com.my/box. Alternatively, you may also reachus via WhatsApp by typing "Hi


WHAT IS THE ASTRO FIBRE APP?

The Astro Fibre app is a newly introduced mobile application exclusively for Astro Fibre customers to allow them to schedule when each user can access the internet, share network access to guests in a secure manner, easy device management, amongst many other features for a better WiFi experience. For more information about this app, please visit here.

 


SWITCH FROM KIDS TO ADULT PROFILE

STEP 1
In the Kids Profile, press the Home button on your remote and the home menu will be displayed.



STEP 2
Navigate to Profile.



STEP 3
The Profile Selection Screen will be displayed.



STEP 4
Choose an Adult Profile.



STEP 5
Switching from a Kids to an Adult Profile will require you to enter a 4-digit PIN.
Please enter your PIN to proceed. If you have not set up your PIN, the default code is 0000.



STEP 6
After entering the PIN, you will be able to enter the Adult Profile.


 


TIME - CISCO LINKSYS ROUTER

You may proceed with the following troubleshooting steps and it shouldn’t take you much longer than 15 minutes.

1. Please standby computer/laptop to access to the internet and connection must be via LAN cable (connect the LAN cable to the blue port in Cisco Router and direct to computer/laptop).

2. You may open any web browser such as Google Chrome, Internet Explorer, Mozilla Firefox and etc.

3. On the address bar, please go to http://192.168.1.1 and below page will appear.

‍

‍

4. Type the Username and Password as below. Then click "OK". (These are the defaults, if you have done previous configuration on your router the password may be different).

Username: admin

Password: admin (or time123)

5. Click "OK" when a Warning prompt that says,” Using this advanced utility to change your router settings could disable your network” appears. Below display will appears.

6. On the setup page, click the Wireless tab then click on the Basic Wireless Settings sub-tab.

7. On the Configuration View section, click the Manual radio button. Choosing the Manual setup will allow you to adjust your wireless channel according to your preference.

8. Click Wireless Security to view the security settings of your wireless network. Take note of the Security Mode and the Passphrase.

For the example below, the Security Mode used is WPA2/WPA Mixed Mode.

The Wireless name is called Network Name (SSID) and the Passphrase is your wireless password.

‍

9. Now that you have the Wireless name and Password, you are ready to connect your wireless computers and devices to the network.

10. You may change the Network Name (SSID) and the Passphrase to follow your preferences and please ensure save the changes made. Please reconnect to the new wireless name with the new password once completed.

‍


HOW DO I PURCHASE ASTRO FIRST MOVIES/SERIES?

From Channels 480 (Astro First):

  1. ‍Go to channel 480
  2. Search for the Movie title or Series and press “OK” button from Astro remote control;
  3. Choose how to purchase via WhatsApp or SMS.
  4. Enter the Pin Code

Purchase via Whatsapp

  1. ‍Go to channel 480‍
  2. Whatsapp the “movie code” to 03-9543 3838 
  3. Enter your “smart card number” (this is available on the top right corner of your tv screen)‍
  4. Type “1” to confirm
  5. The reply will direct you to the entitlement channel accordingly

Purchase via SMS

  1. ‍Go to channel 480‍
  2. SMS the “movie code” to 32999 ‍
  3. The SMS confirmation reply will direct you to the entitlement channel accordingly

*SMS service is available for Maxis, Celcom, Digi and U Mobile only.

‍

From Beyond PVR On Demand interface:

  1. Press the “Home” button on the Astro remote control
  2. Select “On Demand” and press the “OK” button from the Astro remote control
  3. Scroll to “Store” and search for the Movies/series
  4. Select “Buy” and enter Pin Code. 

‍

From Ultra/Ulti On Demand interface:

  1. ‍Press the “Home” button on the Astro remote control 
  2. Scroll to the Store tab
  3. Scroll to “Astro First: New Releases” or “Astro First: Blockbusters” and search for the Movies
  4. Select “Rent” and enter Pin Code

‍

From Astro Go app (purchases only applicable for Android devices): 

  1. ‍Download the Astro Go app from the Google Play store.
  2. Create an ID and link your account / proceed to log in if you have linked your account
  3. Scroll to “Store” and search for “Astro First: New Releases” or “Astro First: Blockbusters”
  4. Select “Rent” and enter Pin Code

*The default pin code is 0000 if you have not pre-set it.


    WHAT DO THE DIFFERENT LIGHT COLOURS ON MY ULTRA BOX OR ULTI BOX MEAN?

    The different light colours on your Astro Ultra Box or Ulti Box informs you on the phase the box is going through.

    ‍

    1. Ultra Box magenta light / Ulti Box purple light - Your box is turned "On". ‍

    Press the Home button to launch Video On Demand and stream anytime or press channel number on your remote.

    ‍

    2. Ultra Box / Ulti Box orange light - Your box is on "Standby" mode.

    Your box is ready to be turned "On" or leave it in this mode to receive new software updates.

    3. Ultra Box / Ulti Box blinking orange light - Your box is booting up.

    Please wait a few minutes for the box to start.

    ‍

    4. Ultra Box / Ulti box blinking blue light - Your box is downloading a software update.

    Please wait a few minutes for the download to complete.

     


    DO I HAVE TO PAY TO ACCESS THE ASTRO FIBRE APP?

    No, the Astro Fibre App is a free mobile application for all Astro Fibre customers with the latest RG21 router.


    WHY IS ASTRO CEASING THE PPV DAILY PASSES ON CH200?

    Astro continuously reviews its content proposition to offer the best choices and a variety of compelling content for our customers for the best viewing experience. As such, we will cease the sale of PPV passes on CH200 from 8 October onwards.

    Customers can continue to enjoy their favourite content by subscribing to the relevant packs and stay tuned for more exciting offers to be announced soon.


    DO I HAVE TO RETURN MY DEVICES IF I DECIDE TO TERMINATE MY BUNDLE SERVICE?

    Depending on your service, it is mandatory to return some devices as per our T&Cs, whilst other devices should be disposed of and recycled at collection centres registered under the Department of Environment. To find out what you should do with your devices after service termination, please click here.

     


    CAN I CHANGE MY DUE DATE OR MAINTAIN MY OLD DUE DATE?

    No, you are not allowed to change your due date or maintain your old due date. Your current due date is as per Astro Policy. Therefore, to ensure that you continue to enjoy uninterrupted services, we advise you to observe this change in due date from Day 30 to Day 25 and proceed with the necessary payment.


    CHECK IP DIAGNOSTICS - HD ENABLED BOX

    STEP 1    

    Press "HOME" button on your remote control.

    STEP 2    

    Navigate to Settings and press "OK".

    STEP 3    

    Navigate to STB Diagnostics and press "OK".

    STEP 4    

    Navigate to IP Diagnostics and press "OK".

    STEP 5    

    IP Diagnostics information will be displayed.


    NEW INSTALLATION SETTING - HD ENABLED BOX

    STEP 1    

    Choose your language preferences for both Menu Language and Info Language. Then, press "OK".

    STEP 2    

    Select you box operating mode and press "OK".

    STEP 3    

    Select the resolution supports by your TV and press "OK".

    STEP 4    

    Press "OK" to proceed to the next screen.

    STEP 5  

    Please select the LNB type and press "OK".

    STEP 6    

    Select this as the Entry Point and press "OK" to confirm your selection.

    STEP 7    

    Signal reading results for Tuner 1 and Tuner 2 screen will be displayed. Then, press "OK" to proceed to next screen.

    STEP 8    

    Select Yes, continue and press "OK" to connect to Wi-Fi network.

    STEP 9    

    Please wait while the box scanning for the available Wi-Fi network.

    STEP 10    

    Select your Wi-Fi network and navigate to "Connect".

    STEP 11    

    Please enter the password to connect to your network and press "OK".

    STEP 12    

    You are successfully connected when this screen appears.


    SPEED TEST - ASTRO FIBRE

    1. Power reset (on & off) your Modem and Router.

    2. Ensure standard physical connection (No 3rd party devices connected to decoder and modem).

    3. Please connect your computer or laptop to your Astro Fibre router using LAN cable. Your LAN cable must be connected from the yellow port of Astro Fibre router (Any available port).

    4. Once connected, open any web browser such as Google Chrome, Internet Explorer, Mozilla Firefox and etc.

    5. On the address bar, type https://testmyline.astro.com.my/ and below page will appear.

    6.Click "GO", and the test will begin.

    The test is completed once both download and upload speeds are displayed.

    Sample of the Speedtest result is shown below.

    **Please ensure the snapshot includes a time stamp and network used either LAN cable or wireless (as per picture above)

    7. Kindly screenshot or take a picture of the result, name it as "LAN Speedtest" for test using LAN cable (wired connection).

    8. Repeat the test once again using WiFi connection (Please unplug your LAN cable and connect via wireless connection using your SSID).

    9. Screenshot or take a picture of the result, name it as "WiFi Speedtest".


    ALLO - TPLINK ROUTER

     
    1. Please standby computer/laptop to access to the internet and connection must be via (cable) [Connect the LAN (cable) to the yellow port in Maxis Router and direct to computer/laptop].
    2. You may open any web browser such as Google Chrome, Internet Explorer, Mozilla Firefox and etc.
    3. On the address bar, please go to http://192.168.0.1 or www.tplinkwifi.net and below page will appear.
     


    The default login of the router is available on the sticker at the back of the router. If you have done a configuration on your router previously, the password may be different


     

    4. Once you have successfully login, the router's web-based setup page will appear. Please follow below steps for the configuration.
     



    5. From the top menu, choose Basic and then click Wireless tab on the left menu to access to below screen.

     

    6. Since this is a dual band router, you will have 2 Wireless Network Names  (SSID) i.e. 2.4GHz and  5GHz. You may connect to any of the SSID, preferably with a stronger signal available.


    7. You may change the Wireless Network Name (SSID) and the Password to follow your preferences, then click "Save"  for the changes to take place.


    Please reconnect to the new wireless name with the new password once completed.


    I HAVE AN ULTRA/ULTI BOX AND I'VE SUBSCRIBED TO THE NEW PACKS WITH NETFLIX, BUT I WHY CAN'T ACCESS NETFLIX ON MY ULTRA/ULTI BOX?

    Please upgrade the Ultra/Ulti Box software to enjoy Netflix on your Ultra/Ulti Box. To do this, please click on the Netflix app icon on the homepage or go to CH741 to prompt the software upgrade. Kindly click Install when the software upgrade prompt appears. This will take approximately 20 minutes and you would be able to launch Netflix on the Ultra/Ulti Box after that.


    ARE THERE ANY EXTRA CHARGES INCURRED IF I MAKE A PAYMENT THROUGH ASTRO QUICK PAY?

    There are no extra charges as it is a value-added service introduced provided for your convenience.


    WHAT ARE THE TERMS AND CONDITIONS OF PAYMENT?

    1. Clearly indicate full name of Astro customer, contact number and Astro subscription account number when making each payment (e.g. on bank-in slips)
    2. For Direct Debit, please contact your bank for standing instructions. Provide the full name of Astro customer and Astro account number. The Direct Debit service may not be available with all banks. Please check with your bank for confirmation of Direct Debit service.
    3. Please inform us of any changes in billing address/information by contacting us via one of these platforms.

    IMPORTANT NOTICE: To avoid any problems in payment processing, please pay only at authorised Astro payment channels


    DOES THE PVR COME WITH A WARRANTY?

    The PVR comes with a 12 months warranty from the date of activation.


    WHICH NEW PACK COMES WITH NETFLIX?

    Any packages with Entertainment Plus, Movies Plus & Sports Plus will include Netflix. The default Netflix offering is Netflix Standard (2 screens and HD viewing) as part of your Entertainment Plus, Movies Plus and Sports Plus subscription. You can upgrade up to Netflix Premium (4 screens and 4K UHD viewing) at a price of RM 10 (inclusive of govt. tax).  

    Note: For the above subscriptions, you may use the email address used for your existing subscription with Netflix to activate and the future billing for Netflix will be transferred to your Astro bundle charges. For users that are billed for Netflix through Apple before joining the Astro bundle, remember to cancel your Apple billing arrangement after activating the Astro bundle else you may be double charged for your Netflix account.

    If you do not have a bundle which includes Netflix, you may also add a new Netflix subscription to your Astro Bill for billing convenience.


    WHERE DO I VIEW MY HD CHANNELS?

    Upon successful subscription, you will be able to view your chosen HD channels within 3 hours by keying in the channel numbers into your remote control. Please note that subscription through Channel 200 will take effect within 24 hours.


    ASTRO FIBRE - HUAWEI K562E

    Huawei K562e

    1. Please connect your computer or laptop to your Astro Fibre router using LAN cable. Your LAN cable must be connected from the yellow port of Astro Fibre router (Any available port).

    2.Once connected, open any web browser such as Google Chrome, Internet Explorer, Mozilla Firefox and etc.

    3. On the address bar, type http://192.168.100.254 and below page will appear.

    Login using your username and password if you have changed the router login setting. Otherwise, your default router login is as per below.

    Username: user

    Password: user

    4. Once you have successfully logged in, the router's web-based setup page will appear.

    5. At the top of the page, click Wi-Fi to configure the WiFi parameters.

    6. You may change the Wi-Fi Name and the Wi-Fi Password as per your preferences, then click "Apply".

    7. Your Wi-Fi Name and password has been changed. Kindly ensure to reconnect your WiFi according your new WiFi name and password.


    MAXIS - TECHNICOLOR ROUTER

    ‍

    1. Please standby computer/laptop to access to the internet and connection must be via LAN (cable) [Connect the LAN (cable) to the yellow port in Maxis Router and  direct to computer/laptop].

    2. You may open any web browser such as Google Chrome, Internet Explorer, Mozilla Firefox and etc.

    3. On the address bar, please go to http://192.168.1.254 and below page will appear.

    ‍

    ‍

    If below box appear, please enter required details as below:

    ‍

    ‍

    USERNAME:  Administrator

    PASSWORD: (ACCESS KEY AT THE RGW STICKER)

    (These are the defaults, if you have done previous configuration on your router the password may be different)

    ‍

    4. Once enter into the page ‘’TECHNICOLOR TG784N V3’’, you may follow below step for the wireless information.

    i. Click "Configure”

    ‍

    ii. Once clicked configure button, below screen will appear.

    A. This is your current password. Please delete and enter the new password.

    B. Once completed the selection; click the "Apply" button. Router will auto reboot and connection re-establish after few minutes.                      

    Please re-connect your wireless using the new password.


    I HAVE TWO ASTRO IDS; WHICH ONE DO I USE TO LOG IN TO THE ASTRO FIBRE APP?

    Please use your Astro ID that was registered with your Astro Fibre subscription to log in to the Astro Fibre App.


    SOFTWARE UPDATE - HD ENABLED BOX

    STEP 1    

    Switch OFF the power of your Ultra / Ulti box and make sure that the adapter's power light is off.

    STEP 2    

    Switch ON the power of your Ultra / Ulti box and make sure that the adapter's power light is on.

    ‍

    STEP 3  

    Put the box on standby mode.

    STEP 4

    Press and hold the Home button on the box.

    STEP 5    

    Wait until "boot" appear on the front panel and released.

    STEP 6

    When “boot” appears, press “Standby”,  “Left “, “Up” continuously until Auto Update appear on box screen and Software Update progress on TV.

    ‍

    Byond Box (DMT 4)

    ‍

    STEP 1    

    Switch OFF the power of your box and make sure that the adapter's power light is off.

    ‍

    STEP 2

    Switch ON the power of your box and make sure that the adapter's power light is on.

    STEP 3

    Press Standby, Ch+, Standby keys on the box simultaneously when the "boot" message appears on the box front  panel.

    The Software Update progress screen will appears.    

    The update will take 10 - 15 minutes to complete. Please be patience.

    Byond Box (New Zapper)

    STEP 1  

    Switch OFF the power of your box and make sure that the adapter's power light is off.

    STEP 2    

    Switch ON the power of your box and make sure that the adapter's power light is on.

    STEP 3

    Press the standby button repeatedly after switch on the power.

    STEP 4

    Press "OK".

    STEP 5    

    The Software Update progress screen will appears.

    The update will take 10 - 15 minutes to complete.

    Please be patience.


    WILL I BE CHARGED FOR ASTRO GO+?

    For Platinum Pack and Multiroom Smart TV customers, Astro GO+ is included in your subscription at no extra charge. For customers on other packages, you will be able to add-on Astro GO+ to your subscription for RM 5.99/month.


    HOW ARE CANCELLATION FEE CALCULATED?

    Please refer to the table below:

    Note:  

    1. The table above is an approximation of the cancellation fee. The final fees will be calculated at the end of your subscription/upon downgrade.
    1. Downgrade of Pack for Residential customers will be on basis of package ranking, whereas downgrade of pack for Astro & Broadband customer will be on basis of total monthly payment.
    1. Package ranking in descending order:
    • Platinum Pack (highest rank)
    • Premium Pack 1/2/3 (same rank across 3 options)
    • Entertainment / Sports / Movies Plus Pack
    • Entertainment / Sports / Movies Pack (same rank across 3 options)
    • Primary Pack (lowest rank)

    Please find some examples (for Residential customers) as below:

    Termination

    Customer signed up for Entertainment Plus Pack (24-month contract) with Ultra Box. Customer decided to terminate the subscription 8 months into the contract. As the customer still has 16 months remaining, the maximum applicable fee will be RM41.67 x 16months = RM666.67

    Pack downgrade

    Customer signed up for Movies Pack (24-month contract) with Ultra Box. 18 months in, customer decides to downgrade to Primary Pack (24-month contract). As the customer still has 6 months remaining, the maximum applicable fee will be RM20.83 x 6months = RM125

    Dropping off Netflix or Disney+ Hotstar within first 12 months

    Customer signed up for Entertainment Plus (24-month contract) with Ultra Box and 12-month commitment on Netflix App. 6 months in, customer decides to upgrade to Premium Pack 1 (24-month contract) which does not include Netflix App. As the customer still has 6 months remaining in the first 12 months of commitment for Netflix App,  the maximum applicable fee will be RM41.67 x 6 months = RM250. Upon upgrading to Premium Pack 1, a new 12-month commitment for Disney+ Hotstar App begins alongside the 24-month contract on the package.


    SPLIT WIFI TO 2.4GHZ AND 5GHZ

    1. Unifi netis brand

    The following shows an Interface based on Unifi router

    1. Launch Web Browser and enter the default's gateway's IP address (192.168.1.1) in the address bar.
    1. Enter Username and Password.
      1. Username = tmadmin
      2. Password = Adm@xxxx (xxxx refers to last four digits of MAC address)
    1. Choose WLAN -> wlan0 (2.4GHz) Basic Setting. Note down on SSID.
    1. Choose WLAN -> wlan1 (5GHz). Compare SSID with previous SSID.
    1. If SSID for wlan0 (2.4GHz) and wlan1 (5GHz) are the same. Change wlan1 (5GHz) SSID by adding number 5(i.e. ifuni_5G) to differentiate from 2.4 GHz. Click Apply Changes.

    Note: Connection to Wi-Fi may be temporarily loss while the changes is updated.

     


    CAN I REQUEST FOR TRANSFER OF EQUIPMENT OWNERSHIP / MERGE OF EQUIPMENT / SPLIT OF EQUIPMENT IF I HAVE AN OUTSTANDING BALANCE IN MY ACCOUNT?

    Settlement of total outstanding balance is to be made prior to any of the request.


    WHAT WILL HAPPEN THEN IF I REFUSE TO PAY MY BILL?

    If Astro does not receive your payment by the stated due date, your service may be disrupted as our system will automatically suspend your account. If you then wish to reconnect your subscription account, a charge of up to RM42.40 (inclusive of SST) will be imposed upon reconnection.

    Find out more about the reconnection fee here.

     


    SERVICE CURRENTLY NOT AVAILABE (SCNA) ERROR ON CERTAIN CHANNELS - HD ENABLED BOX

    STEP 1    

    Check your current software version on your box.

    If the software version updated (Refer to Table 1) , proceed to STEP 2.

    If software version different from Table 1, click here for Software Update guide.

    Table 1

    Once software is updated, tune to the impacted channel.        

    If issue persist, proceed to STEP 2.

    ‍

    STEP 2  

    Run Test Satellite Frequency.    

    Click here for the guide.

    ‍

    If dCSS Scan Entrypoint Success, proceed to submit report here.

    Guide to submit report:    

    At Feedback Type select "I have Astro service related question/request" and Sub Category as "Technical Interruption".

    Fill up all the required information and submit.    

    Please indicate if you agreed  to recontract for 12 months (technical visit is FOC) or paid visitation (RM65).    

    You will receive appointment details via SMS within 48 hours.

    If dCSS Scan Entrypoint Fail, proceed to STEP 3.

    ‍

    ‍STEP 3    

    Proceed to Update Satellite Frequency.

    Click here for the guide.
    Once completed, tune to the impacted channel.

    If issue persist, proceed to submit report here.

    ‍

    Guide to submit report:    

    At Feedback Type select "I have Astro service related question/request" and Sub Category as "Technical Interruption".

    Fill up all the required information and submit.    

    Please indicate if you agreed to recontract for 12 months (technical visit is FOC) or paid visitation (RM65).    

    You will receive appointment details via SMS within 48 hours.


    REMOVE CHANNEL FROM FAVOURITE LIST - ULTRA BOX / ULTI BOX

    STEP 1    

    On your remote, press the ... button and the Channel Guide page will be displayed on your screen.

    STEP 2    

    Select the channel you would like to remove as favourite and press "OK".

    STEP 3  

    Select "Remove from Favourite" and press "OK".

    STEP 4    

    You are successfully removed the channel from favourite list when this screen appears.


    CAN I USE ASTRO GO WITHOUT AN ASTRO SUBSCRIPTION?

    No. Astro GO is a FREE entitlement exclusively for customers with an Astro subscription. If you do not have an Astro subscription account, please visit astro.com.my to find out more.

     


    MY PAYMENT IS STILL PENDING; WHAT DO I DO NOW?

    You will receive an email within 45 minutes of payment made to let you know whether your advance payment is successful or not. If your payment has failed, you may call Astro's Contact Centre at 03-9543 3838 or wait for an Astro representative to be in contact with you within 2 working days to assist you with your order.


    WHAT ARE THE RECOMMENDED BROWSERS TO PERFORM EKYC?

    We would recommend the following browsers for a smooth verification process:

    • Google Chrome

    • Microsoft Edge

    • Mozilla Firefox

    • Safari


    LOCK CHANNEL - ULTRA BOX / ULTI BOX

    STEP 1    

    On your remote, press the Home button and the home menu will  be displayed on top of your screen.

    STEP 2

    Navigate to Guide.

    STEP 3    

    Select the channel you would like to lock and press "OK".

    STEP 4   

    Select "Lock Channel" and press "OK".

    STEP 5    

    You channel is successfully locked when this screen appears.

    STEP 6

    Your selected channel will  have a lock tagging after being locked.


    WHAT HAPPENS TO THE SSID WHEN BAND STEERING IS ENABLED?

    When Band Steering is enabled, only one SSID network name with one password is available. Example:

    i.SSID: SSID, Password: 12345678


    FAQS: DISNEY+ HOTSTAR ON ASTRO

    Disney+ Hotstar app is now available to Astro customers on the Ultra and Ulti Box will be able to enjoy the app on the big screen and stream all their favourite blockbuster movies from Hollywood to Hallyu and award-winning shows from Disney, Marvel, Star Wars, Pixar, National Geographic, FX and 20th Century Studios!


    ARE THERE ANY EXTRA CHARGES TO MY CREDIT CARD WHEN MAKING PAYMENTS?

    Of course not! It is a value-added service introduced for your convenience.


    WHY AM I SEEING AN EXPIRY DATE ON MY DISNEY+ HOTSTAR APP?

    The expiry date is when your current Disney+ Hotstar entitlement ends, except if your Astro subscription is out of contract, in which case this expiry date may not apply to you. For details on your subscription expiry date, please call our Customer Contact Centre or WhatsApp us "DH Help


    BOX HANG AT CHANNEL - HD ENABLED BOX

    STEP 1

    ‍

    Try to change channels on your Astro  remote.

    INDICATOR: LED blinking 3 times / NO LED blink

    SOLUTION: Replace new battery

    Proceed to Step 2.

    ‍

    INDICATOR: LED blinking 1 time

    Confirm it's not your Astro remote faulty, let's proceed to Step 3.

    ‍

    STEP 2

    If issue remain after the battery replacement, this might be due to a faulty Astro remote.

    Try changing the channel manually directly from the box front panel (If any).

    If it's working, you might need to  replace your Astro remote.

    You may walk-in to our nearest Customer Service Center for the replacement.

    STEP 3

    You need to refresh the box setting by initiate manually from box front panel.    

    Refer to Refresh Box setting Guide steps here.


    Tags: 签购与安装 Astro @ Lavender Bussiness Square wifi kampung beris lanjut panji 签购与安装 Astro @ Lavender Bussiness Square anjoy dataran laman tun lanang 签购与安装 Astro @ Lavender Bussiness Square maxis kampung sungai chetok 签购与安装 Astro @ Lavender Bussiness Square enjoy ycm dobi 签购与安装 Astro @ Lavender Bussiness Square enjoi kampung pari haji tahir 签购与安装 Astro @ Lavender Bussiness Square njoi blok 19 felda lok heng timur 签购与安装 Astro @ Lavender Bussiness Square injoy kuarters pekerja tiara labuan 签购与安装 Astro @ Lavender Bussiness Square injoi pejabat pangsapuri mutiara 签购与安装 Astro @ Lavender Bussiness Square unifii kawasan perindustrian chachar paka 签购与安装 Astro @ Lavender Bussiness Square broadband blok c rumah kakitangan jabatan laut 签购与安装 Astro @ Lavender Bussiness Square maxis rumah kedai 3 签购与安装 Astro @ Lavender Bussiness Square internet kg telong 签购与安装 Astro @ Lavender Bussiness Square uniifi first city university college 签购与安装 Astro @ Lavender Bussiness Square enjoy kampung parit samion 签购与安装 Astro @ Lavender Bussiness Square uninfi house no 44 签购与安装 Astro @ Lavender Bussiness Square internet jalan ulu sg merah 签购与安装 Astro @ Lavender Bussiness Square njoi lating mulong 签购与安装 Astro @ Lavender Bussiness Square njoy pekan baru semporna 签购与安装 Astro @ Lavender Bussiness Square astro kampung padang gar 签购与安装 Astro @ Lavender Bussiness Square wifi kampung segnal bukit panau 签购与安装 Astro @ Lavender Bussiness Square uniifi kompleks h p 签购与安装 Astro @ Lavender Bussiness Square fiber bumbung lima 签购与安装 Astro @ Lavender Bussiness Square unifi kawasan perindustrian seremban 签购与安装 Astro @ Lavender Bussiness Square anjoi sekolah kebangsaan padang tembak 签购与安装 Astro @ Lavender Bussiness Square fiber taman murni perdana 1c 签购与安装 Astro @ Lavender Bussiness Square broadband blok f kuarters polis pengkalan kubor 签购与安装 Astro @ Lavender Bussiness Square injoy kampung tenang 签购与安装 Astro @ Lavender Bussiness Square anjoi kampung buruk 签购与安装 Astro @ Lavender Bussiness Square injoi jkr ab 1463 签购与安装 Astro @ Lavender Bussiness Square injoy sekolah agama perumahan mara 签购与安装 Astro @ Lavender Bussiness Square unufi kampung parit kasim 签购与安装 Astro @ Lavender Bussiness Square wifi hulu semenyih 签购与安装 Astro @ Lavender Bussiness Square maxis blok 7 pangsapuri tnb batu 10 kapar 签购与安装 Astro @ Lavender Bussiness Square internet tmn melati indah 签购与安装 Astro @ Lavender Bussiness Square injoi kg sri batin 签购与安装 Astro @ Lavender Bussiness Square wifi pba4014 sekolah kebangsaan seri sentosa 签购与安装 Astro @ Lavender Bussiness Square unifi kedai arked 12 签购与安装 Astro @ Lavender Bussiness Square internet smk chong hwa 签购与安装 Astro @ Lavender Bussiness Square unifii jea4034 sekolah menengah kebangsaan felda tenggaroh 签购与安装 Astro @ Lavender Bussiness Square njoy desa lembah jaya utara 签购与安装 Astro @ Lavender Bussiness Square injoy blok rawa kuarters kastam 签购与安装 Astro @ Lavender Bussiness Square faq taman mewah bukit mentok 签购与安装 Astro @ Lavender Bussiness Square wifi blok b sunway geo residensi 签购与安装 Astro @ Lavender Bussiness Square maxis villa sharizal bin kamis 签购与安装 Astro @ Lavender Bussiness Square uninfi lawan kuda lama 签购与安装 Astro @ Lavender Bussiness Square enjoy syarikat yong hong auto parts 签购与安装 Astro @ Lavender Bussiness Square unifi rumah k t smk sri petiambun 签购与安装 Astro @ Lavender Bussiness Square enjoy sekolah kebangsaan bandar sri damansara 3 签购与安装 Astro @ Lavender Bussiness Square injoy sauk 签购与安装 Astro @ Lavender Bussiness Square anjoi mergong tengah km 4 签购与安装 Astro @ Lavender Bussiness Square fiber blok g 02 签购与安装 Astro @ Lavender Bussiness Square njoy ladang kirby 签购与安装 Astro @ Lavender Bussiness Square astro s h c t furniture sdn bhd 签购与安装 Astro @ Lavender Bussiness Square enjoy blok g9 签购与安装 Astro @ Lavender Bussiness Square fiber felda bukitwaha 签购与安装 Astro @ Lavender Bussiness Square fibre sedco industrial estate ph2a 签购与安装 Astro @ Lavender Bussiness Square unifi kg baharu 签购与安装 Astro @ Lavender Bussiness Square broadband taman richmond hill