全国范围内安装
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| Astro Njoi UniFi Maxis |
常问问题
在这里找到您要的答案。
我们提供一站式服务为您申请Astro和Broadband。不必开车，排队和在销售柜台等候。 我们可以帮助您处理您的申请。
我们不收取额外费用。 无需提供信用卡信息。 费用与您在销售柜台申请的费用相同。
首先，您可以在线申请，我们将在工作时间内立即与您联系。 通过WhatsApp/电子邮件/传真发送您的身份证-IC（马来西亚公民）/ 护照（外国人）的复印件给我们。 收到所有资料后，我们将立即处理您的申请。
一旦收到您的完整资料，我们将在工作时间内立即处理您的申请。一旦您的申请获得批准，服务提供商的承包商将与您联系以进行安装预约。
ASTRO 和宽频收费同时在一张账单，享受更大的节省和无忧的账单支付。 在24个月的合约期内，您可以每月以折扣价享受 Astro 和宽频。
Astro 提供多种电视配套，包括娱乐、体育、电影和儿童配套。您可以选择符合您观看需求的配套，并在适用情况下添加额外的串流应用服务。
可以，您可以只订阅 Astro 电视配套而无需绑定宽频。不过，将 Astro 电视与光纤宽频绑定可享有更好的每月优惠，并且只需支付一张综合账单，更加方便。
对于小型家庭以及轻度上网和串流使用者，100Mbps 通常已足够。较大家庭、游戏玩家或重度串流用户则可选择 500Mbps 或 1Gbps 配套，以获得更流畅的多设备使用体验。
大多数 Astro 电视和光纤宽频配套都附带 24 个月合约期。如在合约期满前取消服务，可能会产生提前终止费用。
可以，您可在符合资格及覆盖范围的情况下随时升级电视配套或宽频速度。根据升级情况，可能需要重新计算合约期限。
您的每月账单将由 Astro 直接发出。您可通过电子邮件接收账单，或通过 Astro 账户在线查看。绑定配套用户将收到电视与宽频服务的综合账单。
付款方式包括网上银行、自动扣款、信用卡或 Astro 提供的其他认可付款渠道。我们的团队将在申请过程中为您提供协助。
如果您遇到任何服务中断问题，可联系 Astro 客户服务寻求技术协助。大多数情况下可远程解决，如有需要将安排技术人员上门处理。
可以，迁移服务需视新地址是否在服务覆盖范围内而定。根据您的配套，可能会产生迁移费用及合约调整。
不需要，提交申请时无需提供信用卡资料。服务获批后，付款安排将由 Astro 直接处理。
部分 Astro 电视配套可根据当前促销及服务情况添加串流服务等附加项目。可能需支付额外月费。
是的，光纤安装时通常会提供 WiFi 路由器。路由器型号可能会根据所选宽频速度配套而有所不同。
可以，我们会在处理您的申请前确认您地址的服务覆盖范围，以确保该地区可安装宽频服务。
马来西亚公民需提供 MyKad 复印件。外籍人士则需在提交宽频申请时提供护照复印件。
申请获批后，服务提供商通常会在 2 至 7 个工作日内联系您安排宽频安装预约。
大多数 Astro 宽频配套附带 24 个月合约期，从安装日期开始计算。如您搬迁，可能需要在新地址重新签订 24 个月合约。
可以，您可在新地址具备服务覆盖的情况下迁移宽频服务。合约期限可能会从新安装日期起重新计算 24 个月。
可以，您可申请在家中调整宽频设备位置。若属于非标准安装，可能会产生额外费用，并需在评估后直接支付给安装人员。
可以，您可转用 Astro 宽频。为避免服务中断，建议在终止现有宽频合约前先开通新的宽频服务。
标准安装在促销期间可能免费，但非标准安装（如设备迁移或复杂布线）可能会产生额外费用，并需直接支付给安装人员。
Any Astro GO compatible device (mobile/tablet/PC) and Multiroom Smart TV* compatible TVs will benefit from Astro GO+.
| Step 1: Visit https://id.astro.com.my/ and click on “Forgot Astro ID?” | Step 2: Enter your Account/Smartcard Number. If you do not know where to find it, click on “Where to find your Account/ Smartcard Number” |
Note: Only Astro customers whose Astro ID is linked to their subscription can retrieve their Astro ID this way. Otherwise, you would need to create a new account.
Depending on your service, it is mandatory to return some devices as per our T&Cs, whilst other devices should be disposed of and recycled at collection centres registered under the Department of Environment. To find out what you should do with your devices after service termination, please click here.
No, if you already have an Ulti box you will not be required to swap the box to enjoy the new packs. However, if you would like to access 4K UHD content, you may upgrade to Ultra Box. Installation and activation fees will be chargeable depending on your package selection.
STEP 1
Switch off the power for your box and make sure that the adapter's power light is off.
STEP 2
Locate the SIM card at the left side and gently pull it out.
STEP 3
Wipe the SIM card's gold chip clean using a dry soft cloth.
STEP 4
Make sure the gold chip is facing down and reinsert it all the way in.
STEP 5
Switch on the power for your box and make sure that the adapter's power light is on.
Please wait for 5 minutes.
STEP 6
Turn on your Ultra Box. You should no longer be experiencing this problem.
If issue persist, please submit the issue on our Feedback Form with the error details and provide sim card number for assistance.
No, there will be no additional charges to access Liga Malaysia.
Yes, a penalty fee of RM200/Mesh WiFi unit will be imposed if the customer fails to return the device(s). The courier company will make two attempts to retrieve the Mesh WiFi unit(s) within a period of 30 days, failing which the penalty would be imposed.
To set up a Mesh WiFi network around your house, the Mesh unit will need to be paired with the WiFi router. Steps to pair these two devices are as follows:
i. Place the Mesh unit close to the WiFi router (within 2 meters) and power it on
ii. After the Mesh unit starts up, press and hold the WPS buttons of the Mesh unit and the WiFi router for 3 - 5 seconds in turn within 2 minutes
iii. After the WLAN and Internet indicators of the Mesh turns steady blue, the Mesh is connected to the Internet
iv. Move the Mesh to the desired place where you need to expand WiFi and power it on. After the Internet indicator turns steady blue, WiFi is expanded successfully.
If your existing Netflix account is linked with your Astro subscription, your Netflix account will resume on the previous method of payment. If you linked a new Netflix account with your Astro subscription, cancelling Astro service will also cancel your Netflix account.
Service will resume within 3 hours after payment is made.
Astro Fibre subscription also comes with a 24-month contract commitment and will NOT be auto renewed at the end of contact period.
Yes, you may upgrade to the Ultra Box if you are currently on the Entertainment or Movie Pack. If you are on the 500Mbps or 800Mbps plan, the upgrade will be free. However, a one-time fee of RM100 (excluding Govt. Tax) will apply if you are on the 50Mbps or 100Mbps plan. Please call or WhatsApp our Customer Contact Centre at 03-9543 3838 if you would like to make this upgrade. Please refer to the table below for the complete guide for Ultra Box upgrade:
Slow browsing using LAN cable
Looks like there is something wrong with your service connection.
Please run the Speed Test and attach the picture or screenshot of the speed test in the Feedback Form below, in order for us to provide further assistances.
Click here for Speed Test guideline.
Slow browsing using LAN cable
Looks like there is something wrong with your service connection.
Please run the Speed Test and attach the picture or screenshot of the speed test in the Feedback Form below, in order for us to provide further assistances.
Click here for Speed Test guideline.
Quick Info
A Speedtest is a service that provides free analysis of Internet access parameters, such as connection data rate.
Slow browsing using Wi-Fi
1. Router Positioning
Most people underestimate the importance of picking a good spot for a Wi-Fi router. Even a small shift in positioning could end up being the difference between day and night.
i) High vs. Low
Put the router as high up as possible to extend the broadcasting range of the radio waves. This also helps clear the router of possible interferences.
ii) Concrete & Metals
Make sure your router isn't blocked by any other objects, especially devices that are electronic. Also, avoid placing your router in your basement as this area is usually enclosed by a lot of concrete, which can be almost impossible for Wi-Fi signals to penetrate.
iii) Distance to Router
The further away from your router you get, the weaker the Wi-Fi signal. Therefore, the best option is to place your router as close to your devices as possible, but this is only practical if you have one main area where you tend to use your devices.
Otherwise, you should place your router near the center of your home. After all, Wi-Fi broadcasts in 360 degrees, so it doesn't make sense to put it at one end of the house.
2. Wireless Interference & Noise
You've probably never noticed but there are wireless signals all around you wherever you go and they're passing through you all the time. From where? Electronic devices, Wi-Fi routers, satellites, cell towers, and more.
Although Wi-Fi is supposed to be on a different frequency than most of these devices, the amount of radio noise can still cause interference. Some common causes of interference include:
- Microwaves
- Bluetooth Devices
- Cordless Phone
3. Surrounding Wi-Fi signals
A truth of the modern world is that every household has their own Wi-Fi network, which can cause issues with channel overlap. This can be somewhat problematic in a townhouse, but is especially problematic in housing complexes and apartments where there can be many routers within close proximity.
Which is why it's important that you pick a good channel in your router settings. Modern routers can choose channels for you automatically, but sometimes it's better to investigate and find the best channel yourself.
4. Usage
More likely, however, is that the people on your network such as friends, roommates, or family members are participating in bandwidth-heavy activities like gaming and streaming Ultra box/ Netflix.
Fortunately, if this is the case, you can prioritize your own network traffic by enabling Quality of Service in your router settings.
If the problem persists, please run a Ping Test, Traceroute Test and attach the picture or screenshot of both test results in the Feedback Form below, in order for us to provide further assistances.
Please make sure to attach the required screenshot(s) in ONE file (i.e. Microsoft Word document, PDF, Image file) before submitting the form.
Quick Info
A Speedtest is a service that provides free analysis of Internet access parameters, such as connection data rate.
A Ping Test shows how long it takes for packets to reach host.
A Traceroute Test traces the route of packets to destination host from our server.
As our customers deserve the best entertainment experience, Astro is refreshing its content and packages to offer more choice, value, flexibility, and better experience in a streaming world as part of the new Astro experience.
The all-new Astro packs are designed for customers in the streaming and connected world, where they can stream all the shows they love on Ultra Box and Ulti Box. Customers can now enjoy their favourite shows all on Astro, from global streaming services like Netflix, Disney+ Hotstar, HBO GO, iQIYI, TVBAnywhere+ as well as all Astro's flagship shows and the best of live sports in one place, on the big screen. Our new packages offer unbeaten value, a greater variety of content and greater convenience, all made better with our Astro & Broadband for better connectivity.
Your Astro account number is a 10-digit combination e.g.08XXXXXXXX. You may log on to My Astro Portal, select "Account" , and you may find your 10-digit account number above your address, or refer to the top right-hand corner of your bill.
STEP 1
Press "HOME" button on your remote control.
STEP 2
Navigate to Settings and press "OK".
STEP 3
Navigate to Installation Settings and press "OK".
STEP 4
Enter your PIN to access this setting. (Default PIN is 0000).
STEP 5
Navigate to Restore Factory Settings and press "OK".
STEP 6
Navigate to Yes, continue and press "OK" to confirm your selection.
Otherwise, navigate to No, go back to maintain the settings.
STEP 7
Please reboot your box.
STEP 8
New Installation Settings screen will appear.
Click here to follow New Installation Settings guide.
You can subscribe to new packs via
- Online - astro.com.my
- WhatsApp GET ASTRO (for new customers) or SWITCH (for existing customers) to 03-9543 3838
- Astro Customer Service Centres.
To access these streaming apps, you would need to upgrade to the Ultra or Ulti Box by visiting product.astro.com.my/box. Alternatively, you may also reachus via WhatsApp by typing "Hi
STEP 1
Switch OFF the power of your Ultra / Ulti box and make sure that the adapter's power light is off.
STEP 2
Switch ON the power of your Ultra / Ulti box and make sure that the adapter's power light is on.
STEP 3
Put the box on standby mode.
STEP 4
Press and hold the Home button on the box.
STEP 5
Wait until "boot" appear on the front panel and released.
STEP 6
When “boot” appears, press “Standby”, “Left “, “Up” continuously until Auto Update appear on box screen and Software Update progress on TV.
STEP 1
Switch OFF the power of your box and make sure that the adapter's power light is off.
STEP 2
Switch ON the power of your box and make sure that the adapter's power light is on.
STEP 3
Press Standby, Ch+, Standby keys on the box simultaneously when the "boot" message appears on the box front panel.
The Software Update progress screen will appears.
The update will take 10 - 15 minutes to complete. Please be patience.
STEP 1
Switch OFF the power of your box and make sure that the adapter's power light is off.
STEP 2
Switch ON the power of your box and make sure that the adapter's power light is on.
STEP 3
Press the standby button repeatedly after switch on the power.
STEP 4
Press "OK".
STEP 5
The Software Update progress screen will appears.
The update will take 10 - 15 minutes to complete.
Please be patience.
Your monthly bill of the previous and new pack will be prorated. This will be reflected into your bill accordingly.
The recommended home internet speed for a smooth viewing is 10Mbps.
Disney+ Hotstar app is now available to Astro customers on the Ultra and Ulti Box will be able to enjoy the app on the big screen and stream all their favourite blockbuster movies from Hollywood to Hallyu and award-winning shows from Disney, Marvel, Star Wars, Pixar, National Geographic, FX and 20th Century Studios!
All Astro customers who are actively using their username to log in will be notified via email or SMS two (2) weeks before this change takes place. Please refer to the guide below on how to check for your registered contact details:
| Step 1: Visit https://id.astro.com.my/ and log in using your username. | Step 2: Under your Profile, refer to the “Email” or “Mobile Number” fields to view your contact details. |
STEP 1
On your remote, press the HOME button and the home menu will be displayed on top of your screen.
STEP 2
Navigate to Settings.
STEP 3
Navigate to HDMI Audio and press "OK".
STEP 4
Navigate to your preferred selection and press “OK”.
For Residential Astro Pay TV customers: You may change your contract from e.g., 12-month to 24-month without incurring a switching fee or cancellation fee. However, if you change your contract from e.g., 24-month to 12-month, will be charged a cancellation fee accordingly if still within minimum term (contract) period. No switching fee applicable.
For customers who wish to have their physical tax invoices reprinted, there will be a flat fee of RM10.00 levied as part of the process which has been implemented since year 2015.
You may click here to Login and proceed to secure your Astro ID by linking it to your Astro account. If you do not have an Astro ID, please follow the steps in below to create one. You may also choose to log in or create Astro ID with your social accounts (eg. Facebook, Google and Apple).
To be eligible, you'll need to be an Active Astro Pay TV customer with a valid Astro ID.
An Active Astro customer refers to a subscriber of the Astro Service, whose account is current and active with no outstanding payments due and who has not breached the Astro subscription agreement nor given any instructions to terminate and/or suspend his/her subscription to the Astro Service.
Each account you hold is entitled to one (1) tier status based on the longest active smartcard.
There are two ways for you to switch your preferred bill delivery method:
A. Customers can manage their account via the My Astro Portal by following these easy steps:
- Visit www.astro.com.my
- Select “My Account”, then select “Manage Account”
- Log in to My Astro Web using your Astro ID
- Select “Account”
- Under “Billing”, click on “Bill Delivery Method”
- Choose your preferred bill delivery method, then click “Proceed”
B. Customers can also manage their account via Astro’s mobile application, the My Astro app by following these easy steps:
- Open the “My Astro” app on your smartphone. If you do not have it installed, you may download it here (Google Play Store) or here (IOS App Store)
- Log in with your Astro ID
- Select “Account” in the navigation bar
- Select “Bill Delivery Method”
- Choose your preferred bill delivery method, then click "Proceed
Astro is continuously improving our user interface and introducing new features to our platforms to ensure that your Astro experience is more seamless, efficient and user-friendly.
For details on our latest interface, Picture-in-Picture mode and auto-start interactive mode on Astro GO, please click here.
In addition, we have also recently introduced a new look to the Title Information Page, the ability to disable the Profile Selection Screen and adjustable auto-standby timing. For more information, please click here.
STEP 1
On your remote, press the HOME button and the home menu will be displayed on top of your screen.
STEP 2
Navigate to Settings.
STEP 3
Navigate to Network Settings and press "OK".
STEP 4
Navigate to Network Diagnostics and press "OK".
STEP 5
Network Diagnostics screen will be displayed accordingly.
Tap on the "Account' tab on the navigation bar and scroll to "Billing' section. Tap on "Bill Statement' to view any bill statement up to six (6) months.
STEP 1
On your Astro remote, press the HOME button and the home menu will be displayed on top of your screen.
STEP 2
Navigate to Settings.
STEP 3
Navigate to STB Diagnostics and press "OK".
STEP 4
Select General Diagnostics and press "OK".
STEP 5
General Diagnostics results will be displayed on the screen.
Scroll until observed the SW Download Status.
You will receive an email within 45 minutes of payment made to let you know whether your advance payment is successful or not. If your payment has failed, you may call Astro's Contact Centre at 03-9543 3838 or wait for an Astro representative to be in contact with you within 2 working days to assist you with your order.
Broadband Deal bundle are recommended packages offered to customers with higher rebate as compared to Broadband Non-Deal bundle.
Please ensure that you have subscribed to the mentioned channel.
If you're subscribed to this channel, follow below steps.
STEP 1
You need to refresh the signal on your box.
Refer to Refresh signal of your box guide.
STEP 2
If issue persist after 30 minutes, proceed to submit report via WhatsApp or Feedback Form.
Auto-debit payment will be debited from your account 5-7 working days after your billing cycle date.
If your auto-debit payment is unsuccessful, you will receive an SMS alert.
1. Power reset (on & off) your TV, Astro Decoder, Modem and Router.
2. Ensure standard physical connection (No 3rd party devices connected to decoder and modem).
3. Please ensure at all-time your router is 0.5 meter away from your Astro Decoder to avoid signal interferences.
4. Please standby computer/laptop to access to the internet and connection must be via LAN (cable) [connect the LAN (cable) at any LAN port at router and direct to computer/laptop].
5. You may open any web browser such as Google Chrome, Internet Explorer, Mozilla Firefox and etc.
6. On the address bar, please go to http://www.speedtest.net/ and below page will appear.
7. Click "Change Server" to edit the settings preferred by Internet Service Provider (ISP).
8. Edit the server settings by search and select the required server required by ISP.
For Maxis provider - Select Subang Jaya - Maxis server.
For TIME provider - Select Shah Alam - TIME dotcom Bhd server.
For Allo provider - Select Cyberjaya - Global Forway Sdn Bhd server.
9.Click "GO", and the test will begin.
The test is completed once both download and upload speeds are displayed.
Sample of the Speedtest result is shown below.
**Please ensure the snapshot includes a time stamp and network used either LAN cable or wireless (as per picture above)
10. Kindly screenshot or take a picture of the result, name it as "LAN Speedtest".
11. Repeat the test once again using Wi-Fi connection (Please unplug your LAN cable and connect via wireless connection using your SSID).
12. Screenshot or take a picture of the result, name it as "WiFi Speedtest".
All Astro customers and non-customers who have an Astro ID will no longer be able to log in to our digital platforms using their usernames. Users will experience this change if they currently do not use an email address or mobile number to login, for example: johndoe2023.
Your account number will be used to identify/verify you for all After Sales-Services. You may also use your mobile number/ Astro smart card number/ NRIC number or Astro Box number.
The minimum internet speed required to stream via Ultra Plug & Play Box is 30Mbps for 4K UHD viewing, and Ultra/Ulti Plug & Play is 10Mbps for HD viewing. For better streaming experience, we recommend 100Mbps and above.
Step 1:
Type ASTRO<space>BARCODE<space>10 digit account number
Example: ASTRO BARCODE 0866603852
Step 2:
Send SMS to 66688
*Standard telco charges and Terms and Conditions apply
We are working with the Sony team to ensure you will be able to enjoy these 4K UHD channels soon. We will keep you posted once these channels are available to you!
Please first ensure Disney+ Hotstar access is included and has been activated as part of your Astro subscription. Once you have completed your activation process, you can enjoy Disney+ Hotstar on the Ultra box with these simple steps:
- Step 1 -Press "Home' on your Astro remote control. On the apps rail, select "Disney+ Hotstar' app > OK > My Account
You may use the same feedback form and choose below options.
Category: I would like to request for refund
Sub Category: Request for Refund
The fee is a one-time activation fee that will be charged when you subscribe to the Plug & Play Box.
You will require HD-PVR service in order to subscribe for a PVR. This service is included in all Starter Pack, Value Pack, Super Pack Lite, Super Pack and Super Pack Plus subscriptions.
New and existing Astro customers will enjoy rebates up to RM39/month for 24 months when they subscribe to selected Astro Fibre TV bundles and a FREE speed upgrade for all customers who subscribe within the promotion period.
Yes, you may cancel your Astro Fibre order before service activation, however, kindly note that there is a cancellation charge of RM212 (inclusive of SST) for any service cancellation done 48 hrs before scheduled appointment.
If you accidently clicked “delete my account†on the Astro Fibre app, you will bedirected to submit a request via Feedback Form as the image below.
If you submit a request, our Astro representative will get back to you within 3 business days to learn more about the issue(s) you are currently facing with the app. Customers may proceed to permanently delete their account during the call if they wish. Once complete, your Astro ID will be deleted and you will be unlinked from all Astro apps and services including partner apps that are associated with your Astro ID including Astro GO, My Astro, Astro Awani, Syok, beIN SPORTS CONNECT, iQIYI, TVBAnywhere+,HBO GO, Gempak, XUAN, Astro Ulagam etc.
You may create another Astro ID by following the steps here and re-link your new account to all Astro apps and services, including partner apps.
