我们提供一站式服务为您申请Astro和Broadband。不必开车，排队和在销售柜台等候。 我们可以帮助您处理您的申请。

我们不收取额外费用。 无需提供信用卡信息。 费用与您在销售柜台申请的费用相同。

首先，您可以在线申请，我们将在工作时间内立即与您联系。 通过WhatsApp/电子邮件/传真发送您的身份证-IC（马来西亚公民）/ 护照（外国人）的复印件给我们。 收到所有资料后，我们将立即处理您的申请。

一旦收到您的完整资料，我们将在工作时间内立即处理您的申请。一旦您的申请获得批准，服务提供商的承包商将与您联系以进行安装预约。

ASTRO 和宽频收费同时在一张账单，享受更大的节省和无忧的账单支付。 在24个月的合约期内，您可以每月以折扣价享受 Astro 和宽频。

Astro 提供多种电视配套，包括娱乐、体育、电影和儿童配套。您可以选择符合您观看需求的配套，并在适用情况下添加额外的串流应用服务。

可以，您可以只订阅 Astro 电视配套而无需绑定宽频。不过，将 Astro 电视与光纤宽频绑定可享有更好的每月优惠，并且只需支付一张综合账单，更加方便。

对于小型家庭以及轻度上网和串流使用者，100Mbps 通常已足够。较大家庭、游戏玩家或重度串流用户则可选择 500Mbps 或 1Gbps 配套，以获得更流畅的多设备使用体验。

大多数 Astro 电视和光纤宽频配套都附带 24 个月合约期。如在合约期满前取消服务，可能会产生提前终止费用。

可以，您可在符合资格及覆盖范围的情况下随时升级电视配套或宽频速度。根据升级情况，可能需要重新计算合约期限。

您的每月账单将由 Astro 直接发出。您可通过电子邮件接收账单，或通过 Astro 账户在线查看。绑定配套用户将收到电视与宽频服务的综合账单。

付款方式包括网上银行、自动扣款、信用卡或 Astro 提供的其他认可付款渠道。我们的团队将在申请过程中为您提供协助。

如果您遇到任何服务中断问题，可联系 Astro 客户服务寻求技术协助。大多数情况下可远程解决，如有需要将安排技术人员上门处理。

可以，迁移服务需视新地址是否在服务覆盖范围内而定。根据您的配套，可能会产生迁移费用及合约调整。

不需要，提交申请时无需提供信用卡资料。服务获批后，付款安排将由 Astro 直接处理。

部分 Astro 电视配套可根据当前促销及服务情况添加串流服务等附加项目。可能需支付额外月费。

是的，光纤安装时通常会提供 WiFi 路由器。路由器型号可能会根据所选宽频速度配套而有所不同。

可以，我们会在处理您的申请前确认您地址的服务覆盖范围，以确保该地区可安装宽频服务。

马来西亚公民需提供 MyKad 复印件。外籍人士则需在提交宽频申请时提供护照复印件。

申请获批后，服务提供商通常会在 2 至 7 个工作日内联系您安排宽频安装预约。

大多数 Astro 宽频配套附带 24 个月合约期，从安装日期开始计算。如您搬迁，可能需要在新地址重新签订 24 个月合约。

可以，您可在新地址具备服务覆盖的情况下迁移宽频服务。合约期限可能会从新安装日期起重新计算 24 个月。

可以，您可申请在家中调整宽频设备位置。若属于非标准安装，可能会产生额外费用，并需在评估后直接支付给安装人员。

可以，您可转用 Astro 宽频。为避免服务中断，建议在终止现有宽频合约前先开通新的宽频服务。

标准安装在促销期间可能免费，但非标准安装（如设备迁移或复杂布线）可能会产生额外费用，并需直接支付给安装人员。

While this technology has its benefits, different devices at home have different reaction and response to changes in signal strength and quality, and it's almost impossible to predict if they will make good band choices due to the interaction between the devices and the Wifi router. Some smart home devices also recommend that band steering is not used due to various reasons such as needing a constant consistent connection, ability to only connect to a particular band, registration of the respective MAC address, etc..

Example:

As single SSID is used, the device may remain on a weak 5GHz network  instead of switching over to stronger 2.4GHz network.

STEP 1  

On your remote, press the “HOME” button and the home menu will be displayed at the bottom of your screen.

STEP 2    

Navigate to SETTINGS and press “OK”.

STEP 3  

Navigate to STB DIAGNOSTICS and press “OK”.

STEP 4    

Refer to the signal strength % shown on the top left of your screen.

The matches will be available on the channels Astro Arena Bola (CH803) and Astro Arena Bola 2 (CH804), On Demand and Astro GO.

Broadband Deal bundle are recommended packages offered to customers with higher rebate as compared to Broadband Non-Deal bundle.

1. Please use a LAN ethernet cable and connect your computer/ laptop to the back of the Maxis Router.

2. You may open any web browser such as Google Chrome, Internet Explorer, Mozilla Firefox, etc.

3. On the address bar, please go to http://192.168.1.254 and the page below will appear.

    The default login of the router as below. If you have done a configuration on your router and changed your password previously, please use the password you have previously set.
 

    Username: administrator

    Password: Router S/N (Available on the sticker at the back of the router)

4. Once you have successfully login, the router's web-based setup page will appear.

5. From the left menu, select WIRELESS to access the screen below.

6. You may change the Channel selection by scrolling down to the Advanced Setup.

7. To change the channel on 2.4 GHz and 5 GHz, click the drop-down arrow for Channel, then select your desired channel.

Then, click "Apply" for the changes to take  place.

8. A warning box will popup, click "OK" for the changes to take place.

9. Please wait until the connection reestablish.

Yes, a penalty fee of RM200/Mesh WiFi unit will be imposed if the customer fails to return the device(s). The courier company will make two attempts to retrieve the Mesh WiFi unit(s) within a period of 30 days, failing which the penalty would be imposed.

Your existing contracts and corresponding rewards including but not limited to discounts/rebates will be removed with no penalty applied and replaced with the new contracts associated with the new packs. Exception applies to Disney+ Hotstar (3-Month Pack) and Multiroom campaigns in which remaining contract durations will be brought over if the subscription is continued or penalty will be applied upon discontinuation of said subscriptions.

When using our One Time Payment (OTP) method, you may register more than one credit card per account. However, a single card account can only be used for a maximum of three accounts for OTP transactions.

When using our auto-debit facility, you can only register one card with Astro. Any subsequent card registrations will override the current one.

1. Ensure Modem/Router are connected tightly to the power socket.

2. Try to use another power socket / power source to eliminate faulty power sockets/power sources which could cause the issue.

3. If issue persists, submit your Feedback Form for further assistance.

We are working with the Sony team to ensure you will be able to enjoy these 4K UHD channels soon. We will keep you posted once these channels are available to you!

STEP 1
Switch off the power of your box and make sure that the adapter’s power light is off.


STEP 2
Unplug the HDMI cable from your TV and plug it back in securely to other available HDMI port.


STEP 3
Switch on the power for your box and make  sure that the adapter’s power light is on.
Please wait for 5 minutes.


STEP 4
Turn on your box. Do select the correct TV input.
You should no longer be experiencing this problem. 
​

Yes, all existing Astro & Broadband customers within contract or out of contract can subscribe to Astro & Broadband offerings. The 24 months contract will be renewed upon signing up for the new packs.

STEP 1
Please wait while your Astro box initializes.



STEP 2
Select your preferred language.



STEP 3
Navigate to Next and press "OK".



STEP 4
Select Auto as the Video Resolution.



STEP 5
Navigate to Next and press "OK".



STEP 6
Navigate to Confirm and press "OK" to confirm your selection if you are able to read the texts on screen properly.
Otherwise, navigate to Cancel to revert to the previous settings.



STEP 7
Select IPTV Plug & Play (self-install) as the box operating mode.



STEP 8
Navigate to Next and press "OK".



STEP 9
Select your preferred connection.
For connection via Wi-Fi, proceed to STEP 10.
For connection via LAN Cable, proceed to STEP 16 once you are connected.



STEP 10
Please wait while your Astro box searches for available Wi-Fi networks.



STEP 11
Navigate to your preferred Wi-Fi network and press "OK".



STEP 12
Please enter the password to connect to the Wi-Fi network.



STEP 13
Navigate to Done to continue.



STEP 14
Please wait while your Astro box connects to the internet.



STEP 15
Navigate to Yes to allow your Astro box to connect to this network automatically.
Otherwise, navigate to No.
Proceed to STEP 17 for the next step.



STEP 16
Navigate to Next and press "OK". 



STEP 17
Your box's connection status will be displayed.
Navigate to Finish to complete the setup.

Create your Astro ID anytime by following these simple steps: 

• Step 1: Fill in your details at astro.com.my/astroID
  
  

1. Ensure power cable is connected tightly.

2. Try to use another power socket / power source to eliminate faulty power sockets/power sources which  could cause the issue.

3. If the issue persists, submit your feedback form for further assistance.

You may register for auto-debit via: -

‍

1.My Astro website.

‍

‍

2.MyAstro App.

‍

‍

3.Any of our AstroExperience Store.

STEP 1

‍

Try to change channels on your Astro  remote.

INDICATOR: LED blinking 3 times / NO LED blink

SOLUTION: Replace new battery

Proceed to Step 2.

‍

INDICATOR: LED blinking 1 time

Confirm it's not your Astro remote faulty, let's proceed to Step 3.

‍

STEP 2

If issue remain after the battery replacement, this might be due to a faulty Astro remote.

Try changing the channel manually directly from the box front panel (If any).

If it's working, you might need to  replace your Astro remote.

You may walk-in to our nearest Customer Service Center for the replacement.

STEP 3

You need to refresh the box setting by initiate manually from box front panel.    

Refer to Refresh Box setting Guide steps here.

No, Ultra Box is only available for Entertainment Pack and above only.

Please ensure to put your box on standby mode to refresh the signal.

a. Using IVR
   ​1. Dial 03-95433838 and select you preferred language.
   2. Select Account Related.

   4. Select Refresh Smartcard.

b. Using MyAstro web
  
STEP 1
Go to https://myastro.astro.com.my/ in your web browser.

STEP 2
Keyin your Email / Mobile number and password. Then, press "LOG IN".
 
STEP 3
Click on TV pack.
 

STEP 4
Choose Main Room for the Primary Box; else choose Multiroom (If any).
 

STEP 5
Click on "Refresh" to refresh signal on your box. 

For Main Box      

For Multiroom

STEP 6
After tap the Refresh, below notification will be displayed as below.

For Main Box 

For Multiroom

c. Using My Astro App

STEP 1
Open My Astro App and click "Login".

 

STEP 2
Keyin your Email / Mobile number and password. Then, press "LOG IN".

 

STEP 3
Go to "Account".

 

STEP 4
Scroll down to "TV pack" and click on it.

 

STEP 5
Choose Main Room for the Main Box; else choose Multiroom (If any).

 

STEP 6
Tap on "Refresh" to refresh signal on your box. 

 

STEP 7
After tap the Refresh, below notification will be displayed as below.

 

STEP 1    

On your remote, press the Home button and the menu will be displayed on top of your screen.

STEP 2    

Navigate to Settings.

STEP 3    

Navigate to Restore and press "OK".

STEP 4    

Navigate to Restore Factory Settings and press "OK".

STEP 5

Enter your PIN to access this setting. (Default PIN is 0000).

STEP 6    

Navigate to Restore and  press "OK" to  confirm your selection.    

Otherwise, navigate to Cancel, go back to remain the settings.

STEP 7    

Please wait while the box restoring defaults and will reboot once complete.

STEP 8    

Your box will automatically restart and display this screen.

Click here to follow New Installation Settings guide for Satellite

Click here to follow New Installation Settings guide for Plug and Play

The warranty period will be 24 months.

Your account may be under suspension. To resolve this issue, proceed to submit report via WhatsApp or Feedback Form.

For Astro Fibre, you may choose from a selection of Broadband speeds from 100Mbps to 800Mbps for as low as RM129/month and receive a free WiFi 6 router & Astro Fibre App. On top of this, you will also get to enjoy a complimentary speed upgrade for 24 months. A new 24-month contract will begin upon successful installation and full details of this offer are as follows:

After order submission, the Plug & Play Box and Astro SIM card will be couriered separately to your service address. The delivery dates with the tracking numbers will be communicated via SMS.

The Plug & Play Box and Astro SIM card should arrive within 3-working days after your order submission. You may self-install your box by following the guide here.

Yes. You are entitled to separate Netflix accounts for each main Astro subscription e.g. If you have subscribed to Entertainment Plus, Platinum Pack, etc separately. Therefore, if you have more than one main Astro subscription with Netflix, you may choose to create multiple email addresses to activate each respective Netflix subscription. Please follow the steps provided to you via email/SMS in order to activate your Netflix subscriptions on the website.

Having trouble with  your phone line ?

You may proceed to contact below dedicated service provider directly

1 800 1818 18

Yes, a third party is allowed to make the advance payment on your behalf. In the case of refund, the amount will be returned to the owner of the third-party account (source of payment).

Please refer to these FAQs for more information, or click here to learn more and sign up for the Ulti Box. Alternatively, you may call 03-7481 8000 to get in touch with an Astro representative.

STEP 1
Switch off the power for your box and  make sure that the adapter's power light is off.

STEP 2
Locate the Smartcard at the front or right side and gently pull it out make sure that the adapter's power light is off.

STEP 3
Wipe the Smartcard's gold chip clean using a dry soft cloth.

STEP 4
Make sure the gold chip is facing upwards and reinsert it all the way in.

STEP 5
Switch on the power for your box and make sure that the adapter's power light is on. Please wait for 5 minutes.

STEP 6
Turn on your box. You should no longer be experiencing this problem.
If issue persist, please submit the issue in our Feedback Form and attach a picture of your General tab of the STB Diagnostics  for assistance.

You may report the incident on WhatsApp at 03-9543 3838 by typing PNP and our access our user guide or request for further help from our dedicated agents. Please have your Airway Bill tracking numbers ready for validation.If a replacement box/Astro SIM card is deemed necessary, a new Box and a new Astro SIM card will be couriered to your service address.

Your cloud recording space will revert to 200 hours by default. If your current recordings exceed 200 hours, the system will delete the exceeded hours once you have stopped the Astro GO+ subscription starting with the oldest recordings first.

Please submit your issue here or you can WhatsApp us at 03-9543 3838.

You may proceed with below troubleshooting and it shouldn't take you any longer than 15 minutes.

1. Please standby computer/ laptop to access to the internet and connection must be via LAN (cable) [Connect the LAN (cable) to the yellow port at ZTE Router and direct to computer/ laptop].
2. You may open any web browser such as  Google Chrome, Internet Explorer, Mozilla Firefox and etc.
3. On the address bar, please go to http://192.168.0.1 and below page will appear.

4. Type the Username and Password as below. Then click Login. (These are the defaults, if you have done previous configuration on your router the password may be different)

Username: admin
Password: admin (or time123)
 

5. The router's web-based setup page should now appear. Please follow below steps for the  configuration.

i. On the setup page, click the Network tab then click on the WLAN then choose Basic sub-tab.

ii. Please ensure Wireless RF Mode is Enabled.

iii. Click the drop-down arrow for Channel, then select your desired channel.

Choose between 1 until 11 (Suggested 1,6,11).

iv. Click Submit. Router will auto reboot and connection re-establish after few minutes.

You may access it by pressing "200' on your Astro remote control whilst watching TV.

Advance payment is only applicable to Astro TV pack purchases. If you subscribe to an Astro Fibre+TV bundle, only one month of your TV subscription fee (excluding tax) is required to be paid upon sign-up. The full tax amount and the first-month subscription fee for Astro Fibre will be paid on your first month's bill.

Starting 9 June 2023, Viu Premium will be added as an option as part of our Asian Favourites along side Chinese, Indian and Indonesian Favourites. Astro customers on the Entertainment, EntertainmentPlus, Premium 2, Premium 3 and Platinum Packs will be able to choose Viu Premium as their Asian Favourites selection and stream the app for FREE. While customers on other TV Packs may purchase Viu Premium as an add-on to their subscription for as low as RM8.40/month (RRP: RM17.90). After successfully adding Viu Premium to your subscription, all Ultra and Ulti Box customers can access the app on their Astro Box, www.viu.com and the Viu mobile app to enjoy all the best KDramas, popular local hits, popular Thai and Indonesian shows and so much more! For further information and updates on Viu,

please visit: www.astro.com.my/Viu .

You will need to bring along all devices to your new place as no new devices will be issued.

Relocation will be subjected to new 24 months recontract and standard relocation fee applies for both Maxis and Allo respectively.

Settlement of total outstanding balance is to be made prior to any of the request.

Unfortunately, you cannot link your direct Disney+ Hotstar subscription to your Astro account. Please ensure that the mobile number used for your direct subscription to Disney+ Hotstar is different from the mobile number used to activate Disney+ Hotstar entitlement via your Astro subscription. If you do not have an alternative mobile number to nominate, kindly contact Disney+ Hotstar's customer service directly at disneyplus.my@hotstar.com for details on how to cancel your direct subscription. 

1. Tune to Astro channel 200 - select "Add-Ons"

2. Select the option for Monthly Subscription

3. Send the WhatsApp code as per displayed on the TV screen

STEP 1

On your remote, press the HOME button and the home menu will be displayed on top of your screen.

STEP 2

Navigate to Settings.

STEP 3

Navigate to Network Settings and press "OK".

STEP 4

Navigate to Network Diagnostics and press "OK".

STEP 5

Network Diagnostics screen will be  displayed accordingly.

No, if you already have an Ulti box you will not be required to swap the box to enjoy the new packs. However, if you would like to access 4K UHD content, you may upgrade to Ultra Box. Installation and activation fees will be chargeable depending on your package selection.

Yes, any active Astro subscriber with a minimum primary subscription fee of RM100 can subscribe to a Multiroom (Astro Box) at a price of RM49.99 monthly with the box setup (subscription price is subject to Govt Tax).

No, the Mesh WiFi add-on with Astro Fibre is available as subscription service and will not be tied to any device contract.

Astro Quick Pay is a convenient method to check your Bill Summary, Account Status and pay Astro bills at your convenience with immediate payment posting, right from home. Visit Astro Quick Pay to pay your bill now.

Please disregard the reminder if payment had been made and do check if you have any outstanding balance on Astro Quick Pay.

Thank you for your interest in returning your Astro Box & Smart card/SIM card. By returning these items, you are playing your part in preserving our environment as we will refurbish the box and return it to circulation or recycle it.

All Astro box and smartcard/SIM cards are also property of Astro and as per our current T&Cs, customers are required to return them upon termination of Astro services.

Astro Fibre Bundle is a subscription service of broadband together with your desired Astro TV package, while Astro Fibre is a service that allows you to subscribe to Astro Fibre broadband only.

My Astro is an easy-to-use, free mobile phone app and responsive web portal that helps Astro customers to manage their Astro accounts. My Astro allows customers to manage their accounts, pay bills, and get any support they need. In addition, customers can find and purchase the latest shows to be viewed on their Astro Box or on Astro GO. Customers can also receive news about Astro's latest products and content offerings.

Further details on pricing, billing and availability will be confirmed in coming months. Look out for more details and register your interest via https://astro.com.my/Netflix