我们提供一站式服务为您申请Astro和Broadband。不必开车，排队和在销售柜台等候。 我们可以帮助您处理您的申请。

我们不收取额外费用。 无需提供信用卡信息。 费用与您在销售柜台申请的费用相同。

首先，您可以在线申请，我们将在工作时间内立即与您联系。 通过WhatsApp/电子邮件/传真发送您的身份证-IC（马来西亚公民）/ 护照（外国人）的复印件给我们。 收到所有资料后，我们将立即处理您的申请。

一旦收到您的完整资料，我们将在工作时间内立即处理您的申请。一旦您的申请获得批准，服务提供商的承包商将与您联系以进行安装预约。

ASTRO 和宽频收费同时在一张账单，享受更大的节省和无忧的账单支付。 在24个月的合约期内，您可以每月以折扣价享受 Astro 和宽频。

Astro 提供多种电视配套，包括娱乐、体育、电影和儿童配套。您可以选择符合您观看需求的配套，并在适用情况下添加额外的串流应用服务。

可以，您可以只订阅 Astro 电视配套而无需绑定宽频。不过，将 Astro 电视与光纤宽频绑定可享有更好的每月优惠，并且只需支付一张综合账单，更加方便。

对于小型家庭以及轻度上网和串流使用者，100Mbps 通常已足够。较大家庭、游戏玩家或重度串流用户则可选择 500Mbps 或 1Gbps 配套，以获得更流畅的多设备使用体验。

大多数 Astro 电视和光纤宽频配套都附带 24 个月合约期。如在合约期满前取消服务，可能会产生提前终止费用。

可以，您可在符合资格及覆盖范围的情况下随时升级电视配套或宽频速度。根据升级情况，可能需要重新计算合约期限。

您的每月账单将由 Astro 直接发出。您可通过电子邮件接收账单，或通过 Astro 账户在线查看。绑定配套用户将收到电视与宽频服务的综合账单。

付款方式包括网上银行、自动扣款、信用卡或 Astro 提供的其他认可付款渠道。我们的团队将在申请过程中为您提供协助。

如果您遇到任何服务中断问题，可联系 Astro 客户服务寻求技术协助。大多数情况下可远程解决，如有需要将安排技术人员上门处理。

可以，迁移服务需视新地址是否在服务覆盖范围内而定。根据您的配套，可能会产生迁移费用及合约调整。

不需要，提交申请时无需提供信用卡资料。服务获批后，付款安排将由 Astro 直接处理。

部分 Astro 电视配套可根据当前促销及服务情况添加串流服务等附加项目。可能需支付额外月费。

是的，光纤安装时通常会提供 WiFi 路由器。路由器型号可能会根据所选宽频速度配套而有所不同。

可以，我们会在处理您的申请前确认您地址的服务覆盖范围，以确保该地区可安装宽频服务。

马来西亚公民需提供 MyKad 复印件。外籍人士则需在提交宽频申请时提供护照复印件。

申请获批后，服务提供商通常会在 2 至 7 个工作日内联系您安排宽频安装预约。

大多数 Astro 宽频配套附带 24 个月合约期，从安装日期开始计算。如您搬迁，可能需要在新地址重新签订 24 个月合约。

可以，您可在新地址具备服务覆盖的情况下迁移宽频服务。合约期限可能会从新安装日期起重新计算 24 个月。

可以，您可申请在家中调整宽频设备位置。若属于非标准安装，可能会产生额外费用，并需在评估后直接支付给安装人员。

可以，您可转用 Astro 宽频。为避免服务中断，建议在终止现有宽频合约前先开通新的宽频服务。

标准安装在促销期间可能免费，但非标准安装（如设备迁移或复杂布线）可能会产生额外费用，并需直接支付给安装人员。

STEP 1
Switch off the power for your box and  make sure that the adapter's power light is off.

STEP 2
Locate the Smartcard at the front or right side and gently pull it out make sure that the adapter's power light is off.

STEP 3
Wipe the Smartcard's gold chip clean using a dry soft cloth.

STEP 4
Make sure the gold chip is facing upwards and reinsert it all the way in.

STEP 5
Switch on the power for your box and make sure that the adapter's power light is on. Please wait for 5 minutes.

STEP 6
Turn on your box. You should no longer be experiencing this problem.
If issue persist, please submit the issue in our Feedback Form and attach a picture of your General tab of the STB Diagnostics  for assistance.

 

Yes, you can return the Astro Box & Smart Card/SIM Card even after being charged for the box fee. After successfully returning the box, Astro will proceed to refund the box fee within 30 days from the confirmation date of the returned items to our Astro warehouse.

 

 

1. Please connect your computer or laptop to your Astro Fibre router using WiFi or LAN cable. Your LAN cable must be connected from the yellow port of Astro Fibre router (Any available port).
2. Once connected, open any web browser  such as Google Chrome, Internet Explorer, Mozilla Firefox and etc.    
3. On the address bar, type http://192.168.100.254 and below page will appear.

 

Login using your username and password if you have changed the router login setting. Otherwise, your default router  login is as per below.          

Username: user
Password: user

 

4. Once you have successfully logged in, the router's web-based setup page will appear.

 

5. At the top of the page, click WLAN to configure the WiFi parameters.

6. To change the channel on 2.4G, click the drop-down arrow for Channel, then select your desired channel.

7. Then, click "Save & Apply" for the changes to take place.

8. You may make the same changes for 5G by click the drop-down arrow for Channel, then select your desired channel.

9. Then, click "Save & Apply" for the changes to take place.

Currently, there are no rebates provided when you sign-up for the Ultra/Ulti Plug & Play Box.

Please contact Astro Customer Call Center via 03-95433838

For Residential Astro Pay TV customers: Yes, you are allowed to change your package to the one that best suits your entertainment needs. You may make the following pack changes:  

1. Pack upgrades

1. Movement within Entertainment, Movies or Sports (e.g., switching from Sports to Entertainment)

1. Movement within Premium pack (to a different combination of content)

For these changes, you will remain on same contract duration, or you can choose to change to longer commitment. If you downgrade your packs, you will be charged a cancellation fee for pack, and you can then choose a new contract for the new pack. Kindly note additional contract details for Disney+ Hotstar and Netflix.  

(Please refer to the section "Changes to your Astro Contract" for more details)

STEP 1    

Press "HOME" button on your remote control.

STEP 2    

Navigate to Settings and press "OK".

STEP 3    

Navigate to STB Diagnostics and press "OK".

STEP 4    

From General Tab, take a look at the Current Entry Point Name for the LNB type of your input source.

Please close and re-launc hthe Astro Fibre app, and you will be able to log in.

The Multi-user Profile feature allows customers to create individual profiles within their Astro Box and Astro GO with the following personalisations:

• Personalised Recommendations
• Continue Watching 
• Watch List
• Last Viewed Channel
• Favourite & Blocked Channels

The MUP feature is a great way to allow individual users to tailor personal Astro experiences whilst using a shared device (e.g.: Astro Box) in the household, providing them with better personalised recommendations and encouraging better content discovery.

Click here to find out more on this new feature and how to use it!

Yes, you may cancel your Astro Fibre order before service activation, however, kindly note that there is a cancellation charge of RM212 (inclusive of SST) for any service cancellation done 48 hrs before scheduled appointment.

Yes, please WhatsApp "DH Help

The eKYC link is only valid for 3 days to complete the eKYC verification process. You will be required to submit a fresh Astro account application.

When using our One Time Payment (OTP) method, you may register more than one credit card per account. However, a single card account can only be used for a maximum of three accounts for OTP transactions.

When using our auto-debit facility, you can only register one card with Astro. Any subsequent card registrations will override the current one.

For any NJOI-related information, please visit the NJOI Help & Support page at https://purchase.njoi.com.my/en-support

Starting 12 December 2023, Multiroom Smart TV app customers can enjoy two 4K Ultra HD (4K UHD) channels, namely CH549 Love Nature and CH805 Astro SuperSport. “Love Nature” is available to all customers regardless of their subscribed TV Pack. It celebrates the complexity of life on earth, presenting nature stories in stunning detail and colours.


Additionally, “Astro SuperSport” is only available to customers on the Sports, Sports Plus, Premium 1, Premium 2, Premium 4, Platinum Lite and Platinum Packs. This channel showcases a variety of sporting events, selected to appeal to the Malaysian viewing audience.

STEP 1

‍

Try to change channels on your Astro  remote.

INDICATOR: LED blinking 3 times / NO LED blink

SOLUTION: Replace new battery

Proceed to Step 2.

‍

INDICATOR: LED blinking 1 time

Confirm it's not your Astro remote faulty, let's proceed to Step 3.

‍

STEP 2

If issue remain after the battery replacement, this might be due to a faulty Astro remote.

Try changing the channel manually directly from the box front panel (If any).

If it's working, you might need to  replace your Astro remote.

You may walk-in to our nearest Customer Service Center for the replacement.

STEP 3

You need to refresh the box setting by initiate manually from box front panel.    

Refer to Refresh Box setting Guide steps here.

Most Astro customers are eligible to use the app, web, Ultra and Ulti boxes. You will only need to login with your Astro ID. Do note that your Astro ID must be linked to your Astro account to use the service. Click "Create now!' on the login page and you will be guided to create an Astro ID if you do not have one.

1. Please ensure your modem and router power plugs are securely connected to the power socket.

2. Alternatively, try to connect the power plug to a different power socket or power source. This step is to eliminate the possibility of faulty power socket which could cause the issue.

3. If issue persists, submit your Feedback Form for further assistance.

 

Astro's Plug & Play Box is our latest box where users can enjoy the latest Astro box simply by connecting it to the TV and internet. There is no longer a need to schedule or pay for an installation. By connecting your Plug & Play Box to home broadband, you will be able to-do the following:

• Watch your channels over the Internet. No more rain fade!
• Never miss your favorite shows again as you can stream LIVE events from the beginning, or simply pause and resume the program as you wish.
• Access a library of over 110,000 videos on demand. Catch-up or binge-watch full episodes whenever you like.
• Access your recordings anytime on TV or the Astro GO app via Cloud Recording.

Other features include pause on TV and continue watching on the Astro GO app, enhanced search capabilities and more.

Multiroom (Smart TV) is a secondary subscription that allows you to enjoy your favourite Astro shows instantly in different rooms at the same time on your Smart TV. Subscribe to Multiroom (Smart TV) at RM29.99 per month (excl. any govt. tax), and simply download the Astro app on your second TV-screen and connect to your home Wi-Fi to stream.

Please rest assured that streamingapps labelled with "coming soon" 

will be available on Astro in the near future.Please visit product.astro.com.my/appsfor more information on the streaming apps available on Astro or follow oursocial media to get notified on latest launches. 

Facebook: @Astro 
Instagram: @astromalaysia 
Twitter: @astroonline 

Kindly take note that streaming appslabelled with “coming soon” will be made available on Astro once they areready. Astro reserves the right to delay or cancel streaming app launches, ifnecessary.

STEP 1

On your remote, press the HOME button and the home menu will be displayed on top of your screen.

STEP 2

Navigate to Settings.

STEP 3

Navigate to TV Settings and press “OK”.

STEP 4

Navigate to your preferred selection and press “OK”.

STEP 5

Navigate to Save and press "OK" to confirm your selection.

Astro Fibre subscription also comes with a 24-month contract commitment and will NOT be auto renewed at the end of contact period.

Please refer to these FAQs for more information, or click here to learn more and sign up for the Ulti Box. Alternatively, you may call 03-7481 8000 to get in touch with an Astro representative.

Mac OS X

1. Click the Go tab in the top menu bar and select Utilities from the drop-down menu.

2. Type "network utility" in the search bar in the top right-hand corner of the Utilities window and then hit the "Enter" key on your keyboard. 

3. Click the Network Utility icon to open the Network Utility window.

4. For Ping Test, select the Ping tab and then type the address you'd like to ping in the text box. Click Ping and wait for the ping results.
 

5. For Traceroute Test, select the Traceroute tab and then type the address you like to traceroute in the text box. Click Trace and wait for the traceroute results.
 

Windows 10

1. Click the Search icon (magnifying glass) in the bottom left-hand corner and type "cmd" into the search bar.

2. Select the Command Prompt app - it will be at the top of the list of search results as the best match.

3. A black box with a flashing cursor will open; this is the Command Prompt.

For Ping Test, type "ping" and then hit the Space bar on your keyboard. Type in the address you like to ping and then hit the Enter key on your keyboard. Wait for the ping results.

For Traceroute Test, type "tracert" and then hit the Space bar on your keyboard. Type in the address you like to trace and then hit the Enter key on your keyboard. Wait for the tracert results.

Windows 7 & Vista

1. Open the Start menu by clicking the Windows icon at the bottom left-hand corner of the screen.

2. Type "cmd" in the search bar at the  bottom of the menu.

3. Click cmd found in the search results for Programs.

4. A black box with a flashing cursor will open; this is the Command Prompt.

For Ping Test, type "ping" and then hit the Space bar on your keyboard. Type in the address you like to ping and then hit the Enter key on your keyboard. Wait for the ping results.
 

For Traceroute Test, type "tracert" and then hit the Space bar on your keyboard. Type in the address you like to trace and then hit the Enter key on your keyboard. Wait for the traceroute results.

Windows 8

1. Move the mouse to the right-hand corner of the screen to make the vertical menu bar (charm bar) appear. Click Search.

2. Type "cmd" in the search bar and hit the Enter key on your keyboard.

3. Click cmd that found in the search results for Programs.

4. A black box with a flashing cursor will open; this is the Command Prompt.

For Ping Test, type "ping" and then hit the Space bar on your keyboard. Type in the address you like to ping and then hit the Enter key on your keyboard. Wait for the ping results.
 

For Traceroute Test, type "tracert" and then hit the Space bar on your keyboard. Type in the address you'd like to trace and then hit the Enter key on your keyboard. Wait for the traceroute results.

Windows XP

1. Click the Start button in the bottom left-hand corner of the screen.

2. Click the Run option in the right-hand column.

3. Type "cmd" in the text box and then hit the Enter key on your keyboard.

4. A black box with a flashing cursor will open; this is the Command Prompt.

For Ping Test, type "ping" and then hit the Space bar on your keyboard. Type in the address you'd like to ping and then hit the Enter key on your keyboard. Wait for the ping results.

For Traceroute Test, type "tracert" and then hit the Space bar on your keyboard. Type in the address you'd like to trace and then hit the Enter key on your keyboard. Wait for the tracert results.

Astro is an official distributor of Disney+ Hotstar, the dedicated streaming home for global, and Malaysian hits. Astro customers can now subscribe to Disney+ Hotstar through the new, bigger and more diverse Packs, i.e.: Movies, Premium 1, Premium 3 or Platinum Pack. The streaming service brings together blockbuster movies from Hollywood to Hallyu and award-winning content from Disney, Marvel, Star Wars, Pixar, National Geographic, FX, 20th Centuary Studios and more including exclusive premieres from leading Malaysian studios. Take your family entertainment to the next level with Disney+ Originals like I am Groot, Prey, Baymax, Obi-Wan Kenobi, She-Hulk, IN THE SOOP: Friendcation and more - with the convenience of one monthly bill for all your entertainment needs. 

Movies Pack, Premium 1, Premium 3 and Platinum customers as well as customers on the Starter Plus Pack, Value Plus Pack, and Disney+ Hotstar (3-months Pass) can enjoy Disney+ Hotstar on Astro. 

Customers can subscribe to Disney+ Hotstar via astro.com.my/Disney, as well as via authorised retailers and dealers. 

Please switch your current subscriptions to our new Astro packs to subscribe to Multiroom (Smart TV). To sign up, WhatsApp “SWITCH” to 03-9543 3838 and an agent will assist you. 

Find out more of our new packs at https://product.astro.com.my/tv

You will regain access to your channels on Astro immediately once the equipment has been installed at your new house, provided your account is active. Customers can still enjoy viewing via Astro Go.

You can request for a password reset by clicking on "Forgot My Password' at the login page.

There will be no changes to your Netflix account when you move to a new address.

For Ultra/Ulti Plug & Play Box installation, it is recommended that you attempt to self-install by following the installation guide here, but there is an option to request for an installer to install the box at your premise. However, there will be a separate fee for this service request.

STEP 1
On your remote, press the HOME button and the menu will be displayed on top of your screen.
STEP 2
Navigate to Settings.


STEP 3
Navigate to Network Settings and press “OK”.


STEP 4
Navigate to Test Connection and press “OK”.


STEP 5
Test Connection results will be displayed on the screen.

Advance payment can be made via credit/debit card or online banking.

Yes, provided that your Plug & Play Box has not been activated and no later than 7 days upon receiving both the Plug & Play Box and Astro SIM card. In the event that you have activated your Plug & Play Box and wish to cancel, a contract penalty fee will apply.

We will reach out to you for a suitable time to pick up the Plug & Play Box and Astro SIM card.

You may proceed with the following troubleshooting steps and it shouldn't take you much longer than 15 minutes.

1. Please standby a computer/laptop to access to the internet and connection must be via LAN cable (connect the LAN  cable to the Black port at D-Link Router and direct to the computer/laptop).

2. You may open any web browser such as Google Chrome, Internet Explorer, Mozilla Firefox and etc.

3. On the address bar, please go to http://dlinkrouter.local./ and below  page will appear. (These are the defaults and if you have done a  configuration on your router previously, the password may be different)

Username: admin

Password: (Leave the field blank)

4. Once you have successfully login, the router's web-based setup page will appear. Please follow below steps for the configuration.

5. From the top menu, click Settings and then choose Wireless.

6. Below screen will appear to configure the wireless setting. Since this is a dual band router, you will have 2 Wi-Fi Names (SSID); i.e. 2.4GHz and 5GHz.

i. For 2.4GHz setting, click Advanced Settings to display more available options.

ii. To change the channel, click the drop-down arrow for Wi-Fi Channel, then select your desired channel.

Choose between 1 to 13 (Suggested channels : 1,6,11). Click Save for the changes to take place.

The router will auto reboot and connection will re-establish after few minutes.

iii. Next, for 5GHz setting, click Advanced Settings to display more available options to make changes on the wireless channel for 5GHz.

iv. Click the drop-down arrow for Wi-Fi Channel, then select your desired channel from the selection.

v. Click Save for the changes to take place. The router will auto reboot and connection will re-establish after few  minutes.

Not to worry, you will only need to verify your Astro ID once. After that, you may log in to your account as usual.

No. Starting 1 April 2024, for new customers and current customers looking to switch their Asian Favourites, our Asian Favourites options will be:

• Viu Premium
• Indonesian Favourites
• Indian Favourites

TVB content will continue to be available via TVB Jade (CH310) and Astro AOD (CH311) as well as On Demand. If you would like to subscribe to the TVBAnywhere+ app, you may still do so by purchasing it directly from TVB.
 

Astro & Broadband comes with 24-month contract commitment.

No, Ultra Box is only available for Entertainment Pack and above only.

Liga Malaysia is available for all customers with a HD enabled box including Zapper, DMT5, Ulti Box and Ultra Box.

 

All streaming apps willbe made available on the Ultra Box first, followed by the Ulti Box. If youwould like to upgrade to the Ultra Box, please visit product.astro.com.my/tv or reach us via WhatsApp by typing “Hi” at 03-9543 3838 forassistance.

No, there are no penalty fees for the Mesh WiFi devices should you wish to terminate Astro Fibre within/after 24 months. 

For all new Astro Fibre customers with the RG21 router, the Astro Fibre App will be installed on your mobile device for you during installation. Alternatively,you may refer to the user guide here for self-installation.

1. Clearly indicate full name of Astro customer, contact number and Astro subscription account number when making each payment (e.g. on bank-in slips)
2. For Direct Debit, please contact your bank for standing instructions. Provide the full name of Astro customer and Astro account number. The Direct Debit service may not be available with all banks. Please check with your bank for confirmation of Direct Debit service.
3. Please inform us of any changes in billing address/information by contacting us via one of these platforms.

IMPORTANT NOTICE: To avoid any problems in payment processing, please pay only at authorised Astro payment channels

Astro Rewards is your free loyalty programme - a way for us to say thank you for being with us.

We're always adding new and exciting gifts, deals, and experiences for you - all ready and waiting in the My Astro app for you, right at your fingertips. Here's the best part, the longer you're with us, the better your rewards!

WiFi router and fibre modem will be replaced upon checking and verification by Astro's Contact Centre /installer. It will be replaced without additional charge regardless contract tenure.

If band steering is enabled, you do not need to worry about which frequency band that your devices are connected to because the WiFi router will make the assessment and direct each device to appropriate frequency band.

However, it is important to note that quality and signal strength are not guaranteed due to unpredictability given that it is completely up to the connected devices and the WiFi router to intelligently decide on which band to connect.

 

Please refer to these FAQs for more information.

ransfer of Equipment Ownership

A request to transfer the equipment’s ownership from the existing account holder to a new account holder. ‍

Note: Transfer of Equipment Ownership is not applicable for IPTV and NJOI account.

 

Merge of Equipment

A request from the account holder to merge the equipment from two different accounts into one account, provided the equipment must be within the same service address and registered under the same accountholder’s name.

 

Split of Equipment

A request from the account holder to split the equipment from one account to two different accounts and registered under the same account holder’s name.

STEP 1

Switch off the power for your box and make sure that the adapter's power light is off.

STEP 2A

Unplug the HDMI cable from your box and plug it back in securely. Do select the correct TV input.

STEP 2B

If you are connecting using RCA cable, please unplug the RCA cable from your box and plug it back in securely.

STEP 3

Switch on the power for your box and make  sure that the adapter's power light is on.

Please wait for 5 minutes.

STEP 4

Turn on your box. You should no longer be experiencing this problem. If issue remain, replace to another HDMI  cable.        

If no improvement seen, please submit the issue in our Feedback Form and attach a picture of your smart card number for assistance.