
Astro 提供的免费卫星电视服务。终身收看娱乐,新闻,学习和资讯节目等。
图片仅供参考。
免费观看15多个电视频道和10+个广播频道。
* 需遵守Astro条款和条件。
步骤一 |
步骤二 |
步骤三 |
选择配套然后提交您的申请。 |
等待安装。 |
享受您的新 Astro / 宽频! |

Astro 提供的免费卫星电视服务。终身收看娱乐,新闻,学习和资讯节目等。
图片仅供参考。
新的解码器,不包含卫星天线和电缆。您必须已安装 Astro/Njoi 卫星天线和电缆并正常运作。
包括安装。
新的解码器配有卫星天线和电缆。
包括安装。
签购
| Njoi Astro UniFi Maxis |
在这里找到您要的答案。
我们提供一站式服务为您申请Astro和Broadband。不必开车,排队和在销售柜台等候。 我们可以帮助您处理您的申请。
我们不收取额外费用。 无需提供信用卡信息。 费用与您在销售柜台申请的费用相同。
首先,您可以在线申请,我们将在工作时间内立即与您联系。 通过WhatsApp/电子邮件/传真发送您的身份证-IC(马来西亚公民)/ 护照(外国人)的复印件给我们。 收到所有资料后,我们将立即处理您的申请。
一旦收到您的完整资料,我们将在工作时间内立即处理您的申请。一旦您的申请获得批准,服务提供商的承包商将与您联系以进行安装预约。
ASTRO 和宽频收费同时在一张账单,享受更大的节省和无忧的账单支付。 在24个月的合约期内,您可以每月以折扣价享受 Astro 和宽频。
Astro 提供多种电视配套,包括娱乐、体育、电影和儿童配套。您可以选择符合您观看需求的配套,并在适用情况下添加额外的串流应用服务。
可以,您可以只订阅 Astro 电视配套而无需绑定宽频。不过,将 Astro 电视与光纤宽频绑定可享有更好的每月优惠,并且只需支付一张综合账单,更加方便。
对于小型家庭以及轻度上网和串流使用者,100Mbps 通常已足够。较大家庭、游戏玩家或重度串流用户则可选择 500Mbps 或 1Gbps 配套,以获得更流畅的多设备使用体验。
大多数 Astro 电视和光纤宽频配套都附带 24 个月合约期。如在合约期满前取消服务,可能会产生提前终止费用。
可以,您可在符合资格及覆盖范围的情况下随时升级电视配套或宽频速度。根据升级情况,可能需要重新计算合约期限。
您的每月账单将由 Astro 直接发出。您可通过电子邮件接收账单,或通过 Astro 账户在线查看。绑定配套用户将收到电视与宽频服务的综合账单。
付款方式包括网上银行、自动扣款、信用卡或 Astro 提供的其他认可付款渠道。我们的团队将在申请过程中为您提供协助。
如果您遇到任何服务中断问题,可联系 Astro 客户服务寻求技术协助。大多数情况下可远程解决,如有需要将安排技术人员上门处理。
可以,迁移服务需视新地址是否在服务覆盖范围内而定。根据您的配套,可能会产生迁移费用及合约调整。
不需要,提交申请时无需提供信用卡资料。服务获批后,付款安排将由 Astro 直接处理。
部分 Astro 电视配套可根据当前促销及服务情况添加串流服务等附加项目。可能需支付额外月费。
是的,光纤安装时通常会提供 WiFi 路由器。路由器型号可能会根据所选宽频速度配套而有所不同。
可以,我们会在处理您的申请前确认您地址的服务覆盖范围,以确保该地区可安装宽频服务。
马来西亚公民需提供 MyKad 复印件。外籍人士则需在提交宽频申请时提供护照复印件。
申请获批后,服务提供商通常会在 2 至 7 个工作日内联系您安排宽频安装预约。
大多数 Astro 宽频配套附带 24 个月合约期,从安装日期开始计算。如您搬迁,可能需要在新地址重新签订 24 个月合约。
可以,您可在新地址具备服务覆盖的情况下迁移宽频服务。合约期限可能会从新安装日期起重新计算 24 个月。
可以,您可申请在家中调整宽频设备位置。若属于非标准安装,可能会产生额外费用,并需在评估后直接支付给安装人员。
可以,您可转用 Astro 宽频。为避免服务中断,建议在终止现有宽频合约前先开通新的宽频服务。
标准安装在促销期间可能免费,但非标准安装(如设备迁移或复杂布线)可能会产生额外费用,并需直接支付给安装人员。
STEP 1
Press "HOME" button on your remote control.

STEP 2
Navigate to Settings and press "OK".

STEP 3
Navigate to Digital Audio and press "OK".

STEP 4
Choose your preferred selection and press “OK”.

STEP 5
Select Yes, continue and press "OK" to confirm on the changes.
Otherwise, select No, go back to cancel.

Starting 23 August 2022, Astro customers will progressively be able to access Disney+ Hotstar via the Ulti Box, in addition to the Ultra Box, mobile app and website.
For Platinum Pack and Multiroom Smart TV customers, Astro GO+ will be automatically added to your subscription.
STEP 1
On your remote, press the “HOME” button and the home menu will be displayed at the bottom of your screen.

STEP 2
Navigate to SETTINGS and press “OK”.

STEP 3
Navigate to STB DIAGNOSTICS and press “OK”.

STEP 4
Refer to the signal strength % shown on the top left of your screen.

If band steering is enabled, you do not need to worry about which frequency band that your devices are connected to because the WiFi router will make the assessment and direct each device to appropriate frequency band.
However, it is important to note that quality and signal strength are not guaranteed due to unpredictability given that it is completely up to the connected devices and the WiFi router to intelligently decide on which band to connect.
You may manage all your Astro subscriptions via My Astro app. Download here or on your App Store or Google Play Store.
Once you have received the eKYC link via SMS/email/astro.com.my, you can proceed to follow the instructions on the screen. You can check out the step-by-step image below for more info.
For MyKad/MyPR/MyTentera :

For Passport :

No, there will be no additional charges to access Liga Malaysia.
Settlement of total outstanding balance is to be made prior to any of the request.
STEP 1
Choose your language preferences for both Menu Language and Info Language. Then, press "OK".

STEP 2
Select you box operating mode and press "OK".

STEP 3
Select the resolution supports by your TV and press "OK".

STEP 4
Press "OK" to proceed to the next screen.

STEP 5
Please select the LNB type and press "OK".

STEP 6
Select this as the Entry Point and press "OK" to confirm your selection.

STEP 7
Signal reading results for Tuner 1 and Tuner 2 screen will be displayed. Then, press "OK" to proceed to next screen.

STEP 8
Select Yes, continue and press "OK" to connect to Wi-Fi network.

STEP 9
Please wait while the box scanning for the available Wi-Fi network.

STEP 10
Select your Wi-Fi network and navigate to "Connect".

STEP 11
Please enter the password to connect to your network and press "OK".

STEP 12
You are successfully connected when this screen appears.

1. Ensure power cable is connected tightly.
2. Try to use another power socket / power source to eliminate faulty power sockets/ power sources which could cause the issue.

3. If the issue persists, submit your feedback form for further assistance.
Yes, a third party is allowed to make the advance payment on your behalf. In the case of refund, the amount will be returned to the owner of the third-party account (source of payment).
STEP 1
Press "HOME" button on your remote control.

STEP 2
Navigate to Preferences and press "OK".

STEP 3
Navigate to Auto Standby and press "OK".

STEP 4
Navigate to your preferred selection and press “OK”.

STEP 5
Select Yes, continue and then press "OK" to confirm on the changes.
Otherwise, select No, go back to cancel.

Please visit http://help.netflix.com to call or start a live chat with Netflix's customer support agents. You will be assisted to unlink your Netflix account from your Astro subscription. After the process, you may link another Netflix account to your Astro subscription.

1. Please standby computer/laptop to access to the internet and connection must be via LAN (cable) [Connect the LAN (cable) to the yellow port in Maxis Router and direct to computer/laptop].
2. You may open any web browser such as Google Chrome, Internet Explorer, Mozilla Firefox and etc.
3. On the address bar, please go to http://192.168.1.254 and below page will appear.

If below box appear, please enter required details:
USERNAME: Administrator
PASSWORD: (ACCESS KEY AT THE RGW STICKER)
(These are the defaults, if you have done previous configuration on your router the password may be different)

4. Once enter into the page "'TECHNICOLOR TG784N V3'', you may follow below steps to get the best wireless channel information.

A. Select "Home Network".
B. Click "WLAN: SSID" to proceed to next screen.
C. In order to get the best wireless channel, click "Wireless Scan" to scan available surroundings wireless Channel.

D. Please choose channel with lesser number of usage.
Example in below case, you may choose channel 4.

5. To configure wireless channel, please proceed with below steps.

A. Select "Home Network".
B. Click "WLAN: SSID" to proceed to next screen.
C. Then, click "Configure" to change the channel selection (automatic to manual) and other configuration option.

D. Please ensure below items:

i. WLAN Enable: Tick
ii. Interface Enable: Tick
iii. Change the Channel Selection to Manual
iv. Change the wireless Channel based on Step 4(D).
v. Once completed the selection, click the "Apply" button.
Yes, you can. If you are an existing Astro customer with the Disney+ Hotstar add-on option, your Disney+ Hotstar add-on option will be converted without any early termination charge upon your successful re-contract to eligible bundle packages.
STEP 1
Press "HOME" button on your remote control.
STEP 2
Navigate to Update Satellite Frequency and press “OK”.

STEP 3
Choose Reprogramming and press “OK”.

STEP 4
Select Yes, continue and press "OK" to proceed with the update.
Otherwise, select No, go back to cancel.

STEP 5
Satellite Frequency Update progress screen will be displayed.

STEP 6
The test result will be displayed once completed.
Press "OK" to go back to channel.

STEP 1
On your remote, press the Home button and the home menu will be displayed on your screen.
STEP 2
Navigate to Profile.
STEP 3
The Profile Selection Screen will be displayed.
STEP 4
Navigate to Edit Profile.
STEP 5
Choose a profile to edit.
STEP 6
Navigate to Name.
STEP 7
Enter your new Profile Name, navigate to DONE and press "OK".
STEP 8
Your new profile name will be shown in the Profile Selection Screen.
For information about the Disney+ Hotstar app functions and specifications, please visit help.hotstar.com or email disneyplus.my@hotstar.com.
For customers with Entertainment Plus, Movies Plus, Sports Plus, Premium 2, Premium 3, and Platinum Pack
For Non-Entertainment Plus, Premium 2, Premium 3, and Platinum Pack Pack customers (New Netflix customers)
Note: The Netflix plan will be defaulted to Premium, you may select ‘Change Plan’ to choose the ‘Standard’ plan.
For Non-Entertainment Plus Pack, Premium 2, Premium 3, and Platinum Pack customers (Existing Netflix customers)
Please ensure that you have subscribed to PVR recording service.
If you're subscribed to PVR recording service, follow below steps.
Let's check your hard disk connectivity.
STEP 1
On your remote, press the “HOME” button and the home menu will be displayed at the bottom of your screen.

STEP 2
Navigate to SETTINGS and press “OK”.

STEP 3
Navigate to STB DIAGNOSTICS and press “OK”.

STEP 4
From the General tab, take a look at the HDD Status.

If status is "Connected", press red button to reboot you decoder.
Wait until the box is on, then try to record any program.
If issue persist, please submit the issue on our Feedback Form and attach a picture of your General tab of the STB Diagnostics for assistance.
If status is "Disconnected", please submit your Feedback Form and attach a picture of your General tab of the STB Diagnostics for assistance.
There are various offers currently available for both existing and new customers:
You may choose from a selection of Astro Fibre speeds from 50Mbps to 800Mbps to accompany your Astro TV Packs from as low as RM60/month for 50Mbps or RM90/month for 100Mbps. That is more than RM900 of savings in total across all speed plans from 50Mbps to 800Mbps. On top of this offer, you will also get to enjoy a complimentary speed upgrade for 24 months if you subscribe within 24 November 2023 to 31 May 2024. This is part of Astro’s initiative to give better value to support loyal customers, and the full details of this offer are as follows:
| Sign Up Speed | Upgraded Speed | Upgrade Duration | Original Price | Promotion Price | Rebates |
| 50Mbps | 100Mbps | 24 months | RM99/month | RM60/month | RM39/month |
| 100Mbps | 500Mbps | 24 months | RM129/month | RM90/month | |
| 500Mbps | 800Mbps | 24 months | RM189/month | RM150/month | |
| 800Mbps | N/A | N/A | RM249/month | RM210/month |
*Offers applicable to non-Primary Pack bundles only.
**Speed upgrade offer is only eligible for customers who sign up within 24 November 2023 to 31 January 2024.
| Sign Up Speed | Upgraded Speed | Upgrade Duration | Original Price | Promotion Price | Rebates |
| 50Mbps | 100Mbps | 24 months | RM99/month | From RM70/month | Up to RM39/month |
| 100Mbps | 500Mbps | 24 months | RM129/month | From RM100/month | |
| 500Mbps | 800Mbps | 24 months | RM189/month | From RM160/month | |
| 800Mbps | N/A | NA | RM249/month | From RM220/month |
*Promotion price is applicable for Astro Fibre bundles only.
**Speed upgrade offer is only eligible for customers who sign up within 24 November 2023 to 31 May 2024.
Yes, if a device is faulty due to customer's negligence, it is subject to a penalty fee for each device:
You can add a reminder to pay your bill, on your Google Calendar with one click. Enjoy uninterrupted services, by remembering to pay your bill on time.
For customers with the Ultra or Ulti Box, you will be charged a fee of RM100 (not inclusive of Govt. tax) upon confirmation of lost Astro Box and Smart Card/SIM Card.
For lost Smart Card/SIM card only, you may be charged RM50 to obtain a replacement.
Yes, penalty fee of RM200/Mesh WiFi will be imposed if customer fails to return the device(s). The courier company would make two attempts to retrieve the Mesh WiFi unit within a period of 30 days, failing which the penalty would be imposed.
STEP 1
On your remote, press the HOME button and the home menu will be displayed on top of your screen.

STEP 2
Navigate to Settings.

STEP 3
Navigate to Parental Control and press "OK".

STEP 4
Please enter your PIN (Default PIN is 0000).

STEP 5
Navigate to your preferred category to block and press "OK".

Upon successful subscription, you will be able to view your chosen HD channels within 3 hours by keying in the channel numbers into your remote control. Please note that subscription through Channel 200 will take effect within 24 hours.
You can be assured that your data are safe with us. Astro implemented sufficient security measures to protect customer data and fully comply to Personal Data Protection Act
Please switch your current subscriptions to our new Astro packs to subscribe to Multiroom (Smart TV). To sign up, WhatsApp “SWITCH” to 03-9543 3838 and an agent will assist you.
Find out more of our new packs at https://product.astro.com.my/tv
Service will resume within 3 hours after payment is made.
Your current additional RM20 rebate will be removed. However, you will still get to enjoy the standard bundle rebate accordingly.
No, Astro Fibre is only available for a 24-month contract period upon sign-up.
To continue enjoying your PVR decoder and service, you must maintain a minimum monthly subscription fee of RM60 (not inclusive of the recording fee and Govt. Tax).
Astro introduces Liga Malaysia for all Astro customers to watch the Malaysian Football League’s Liga Malaysia competitions LIVE, comprising Perlawanan Sumbangsih (Piala Sultan Haji Ahmad Shah), Liga Super, Piala FA and Piala Malaysia live in HD on Astro Arena (CH801), Arena Bola channels (CH803 and CH804) and stream on Astro GO until further notice.
If you're trying to visit a website and it won't load, but others do, there could be a variety of causes. If the site itself is down, there's not much you can do but wait.
If you can load the site on other computers or devices (make sure you try different means of connecting to the internet), there may be an issue with your computer or network.
There are some quick fixes that will solve most problems, but you may have to get your hands a little dirty.
1. Try loading the site on a different device.
Try loading the website on your phone or on another computer. If the website loads on the other device, the problem lies with your computer.
If the website doesn't load on another device, the problem is either with the network or the website itself.
2. Restart your computer.
Oftentimes, a simple reboot will fix the problem you're having. Reboot your computer and test the website again.
3. Try loading the site in a different browser.
There may be some settings configured incorrectly on your browser. Try a different web browser to see if you can load the website.
4. Temporarily disable your antivirus program.
Your antivirus software may be interfering with your ability to load certain websites.
Try disabling the software and then loading the site again. Make sure you enable it again once you have identified the problem.
5. Reset your modem and router.
Traffic to or from a certain website may be getting tripped up by your modem or router. Resetting these devices may allow you to access the website again.
6. Check your computer's date and time settings.
If your date or time is set incorrectly, you may not be able to connect to secure (https://) websites.
Check your computer or mobile device's clock to make sure that it is set to the correct time and date.
7. In the event the problem persists, please provide below details for further escalation:
i. List of websites effected.
ii. Run the Speed Test via LAN (cable) and Wi-Fi connection - Please click here for Speed Test guideline.
iii. Run the Traceroute Test - Please click here for Traceroute Test guideline.
iv. Run the Ping Test - Please click here for Ping Test guideline.
Once you've gathered all the results, kindly send them all through the Feedback Form below.
Quick Info
A Speedtest is a service that provides free analysis of Internet access parameters, such as connection data rate.
A Ping Test shows how long it takes for packets to reach host.
A Traceroute Test traces the route of packets to destination host from our server.
Yes, a penalty fee of RM200/Mesh WiFi unit will be imposed if the customer fails to return the device(s). The courier company will make two attempts to retrieve the Mesh WiFi unit(s) within a period of 30 days, failing which the penalty would be imposed.
Not to worry, you will only need to verify your Astro ID once. After that, you may log in to your account as usual.
No, the Astro Fibre App is a free mobile application for all Astro Fibre customers with the latest RG21 router.
You will be able to view your new package(s) within 24 hours of subscribing. Please note that if you are an Astro customer subscribing to HD channels, you will have to connect an HDMI cable to your TV before you will be able to enjoy the channels.
To request for a move, you may choose to:
1. Self-serve by logging in to My Astro app and follow the steps below:
Step 1: From Account tab, choose Installation address under Subscription.
Step 2: Click "Relocate”.
Step 3: Verify your identity via OTP.
Step 3: Fill in the OTP that you receive and proceed by clicking "Verify"
Step 4: Confirm the Address, a support ticket will be created.
2. Submit your feedback via below link: https://support.astro.com.my/feedback-form
Step1: Choose Feedback Type
Step2: Fill in the form and click “Submit” support ticket.
Please note that only one Disney+ Hotstar access is bundled to each TV Pack subscription which allows two concurrent streams on Disney+ Hotstar.
Please follow the steps in Q5, then continue with the steps below:
| Step 1: Click the “Email” or “Mobile Number” field to edit. Then, enter your updated detail(s). | Step 2: Complete the verification by entering the code sent to your new email address or mobile number. | Step 3: Congratulations! You have successfully updated your contact detail! |
If your account is suspended or disconnected, you will retain the existing subscription when you reconnect. However, if you plan to make any changes after the reconnection, you can only select from the new packs.
No, Astro & Broadband with Maxis/Allo comes in bundle packages only.
Standalone broadband subscription is only applicable to our Astro Fibre service.
STEP 1
Press "HOME" button on your remote control.

STEP 2
Navigate to Settings and press "OK".

STEP 3
Navigate to Installation Settings and press "OK".

STEP 4
Enter your PIN to access this setting. (Default PIN is 0000).

STEP 5
Navigate to Restore Factory Settings and press "OK".

STEP 6
Navigate to Yes, continue and press "OK" to confirm your selection.
Otherwise, navigate to No, go back to maintain the settings.

STEP 7
Please reboot your box.

STEP 8
New Installation Settings screen will appear.
Click here to follow New Installation Settings guide.

The Ultra/Ulti Plug & Play Box comes with a one-year box hardware warranty.
For self-installation, there is a warranty seal at the bottom of the Ultra/Ulti Plug & Play Box, which must not be removed or tampered with as this would void the one-year Ultra/Ulti box hardware warranty.
Kindly note that not all Astro & Broadband Devices are required to be returned. After service termination of your Astro & Broadband service, we will call you via your registered mobile number within 3 days to schedule a pickup appointment with our Astro agent if your device needs to be returned.
If you were not contacted within 3 working days to return your devices, you are required to discard your old Astro & Broadband devices only at registered collection centres for proper handling and management of e-waste in an environmentally sound manner. Click here to find a registered collection centre near you.
Frequently Asked Questions
1) I missed the pickup appointment; what do I do now?
You can reschedule the pick-up appointment by calling our agent directly.
2) Can I reschedule my pickup date?
Yes! You can call our agent back directly to reschedule the pickup date and time.
3) Do I have to pack my device(s) before handing it over to the Astro agent?
Our Astro agent will dismantle the devices for you. However, if your devices are already dismantled, please pack them in their original box/packaging if possible. If this option is not available to you, just hand the device(s) over to the Astro agent without any packaging. You will not be charged any fees if the original packaging has been damaged/lost.
4) Do I have to print anything or fill in any forms before handing my device(s) over to the Astro agent?
No, you do not have to prepare any documents before handing your device(s) over to the Astro agent! All you have to do is get your device(s)ready before the Astro agent arrives to ensure a smooth handover process.
5) I have the Astro & Broadband router and modem to return, however, the cable(s) that come with them are damaged/lost; will there be any penalty fees?
No, please return your old Astro & Broadband modem and its power supply unit (PSU). There will be no penalty fees if the cable is damaged or lost.
Recycle via Registered Collection Centres
For all recycling-related questions, please click here.
Connect your PVR to Wi-Fi and enjoy access to our library of Video On Demand. Replay old seasons, catch-up latest episodes of your favourite shows, anytime you want. To connect your PVR, follow the steps below depending on your box type:
(a) Wi-Fi Enabled PVR (DMT5)

· Press the “Home” button and select “Settings” > “Network” > “Wi-Fi”
· Allow the PVR to scan Wi-Fi networks available and subsequently choose your home Wi-Fi network > Enter your Wi-Fi password if required
· Once connected, the icon below will appear on the screen.

Tip: Use the alpha-numeric keyboard on your Astro Remote to key in your password
· Press the “Home” button and select “On Demand” to start watching videos on demand!
(b) Non-Wi-Fi Enabled PVR (HD PVR)

There are two ways to connect your HD PVR decoder to your home Wi-Fi
(i) Using the Ethernet (LAN) cable
· Plug in the LAN cable from your modem into the PVR network port
· Once connected, the icon below will appear on the screen

· Press the “Home” button and select “On Demand” to start watching videos on demand!
(ii) Using an Astro Wi-Fi dongle as per shown below

Step 1 - Plugin the Wi-Fi dongle into the front USB part of your PVR decoder.
Step 2 - A prompt will appear stating "Do you wish to connect to a wireless network?", select "Yes, continue."
Step 3 - Once connected, the Wi-Fi icon will appear on the screen. Now you are ready to download and enjoy Astro's on demand entertainment.
Step 4 - Press the “Home” button and select “On Demand” to start watching videos on demand!
*The Wi-Fi dongle is only applicable for the non-Wi-Fi enabled PVR (as per the picture).
STEP 1
Identify your remote control:

a) Remote control with Astro logo at the bottom of the remote, proceed to STEP 2.
b) Remote control with Astro logo at the top of the remote, proceed to STEP 4
STEP 2 (Astro Logo at the bottom of the Remote)
On your remote, press the “set tv” button and set tv instructions will be displayed on top of your screen:

STEP 3
Follow the steps appear on the TV screen to sync your Astro remote and complete the setup.

STEP 4 (Astro Logo atthe top of the Remote)
Press and hold “tv input” key on bottom left of the remote for 3 seconds until the LED blinks twice.

STEP 5
Enter the 2-digit TV Code of your TV Brand and the LED will blink twice:

STEP 6
Try out the TV controls (TV Standby or adjust Volume) to check if they are working correctly.

STEP 7
Press ok and wait for the LED to blink twice to save the settings.