步骤一 |
步骤二 |
步骤三 |
选择配套然后提交您的申请。 |
等待安装。 |
享受您的新 Astro / 宽频！ |
Astro 提供的免费卫星电视服务。终身收看娱乐，新闻，学习和资讯节目等。
图片仅供参考。
新的解码器，不包含卫星天线和电缆。您必须已安装 Astro/Njoi 卫星天线和电缆并正常运作。
包括安装。
新的解码器配有卫星天线和电缆。
包括安装。
签购
| Njoi Astro UniFi Maxis |
在这里找到您要的答案。
我们提供一站式服务为您申请Astro和Broadband。不必开车，排队和在销售柜台等候。 我们可以帮助您处理您的申请。
我们不收取额外费用。 无需提供信用卡信息。 费用与您在销售柜台申请的费用相同。
首先，您可以在线申请，我们将在工作时间内立即与您联系。 通过WhatsApp/电子邮件/传真发送您的身份证-IC（马来西亚公民）/ 护照（外国人）的复印件给我们。 收到所有资料后，我们将立即处理您的申请。
一旦收到您的完整资料，我们将在工作时间内立即处理您的申请。一旦您的申请获得批准，服务提供商的承包商将与您联系以进行安装预约。
ASTRO 和宽频收费同时在一张账单，享受更大的节省和无忧的账单支付。 在24个月的合约期内，您可以每月以折扣价享受 Astro 和宽频。
Astro 提供多种电视配套，包括娱乐、体育、电影和儿童配套。您可以选择符合您观看需求的配套，并在适用情况下添加额外的串流应用服务。
可以，您可以只订阅 Astro 电视配套而无需绑定宽频。不过，将 Astro 电视与光纤宽频绑定可享有更好的每月优惠，并且只需支付一张综合账单，更加方便。
对于小型家庭以及轻度上网和串流使用者，100Mbps 通常已足够。较大家庭、游戏玩家或重度串流用户则可选择 500Mbps 或 1Gbps 配套，以获得更流畅的多设备使用体验。
大多数 Astro 电视和光纤宽频配套都附带 24 个月合约期。如在合约期满前取消服务，可能会产生提前终止费用。
可以，您可在符合资格及覆盖范围的情况下随时升级电视配套或宽频速度。根据升级情况，可能需要重新计算合约期限。
您的每月账单将由 Astro 直接发出。您可通过电子邮件接收账单，或通过 Astro 账户在线查看。绑定配套用户将收到电视与宽频服务的综合账单。
付款方式包括网上银行、自动扣款、信用卡或 Astro 提供的其他认可付款渠道。我们的团队将在申请过程中为您提供协助。
如果您遇到任何服务中断问题，可联系 Astro 客户服务寻求技术协助。大多数情况下可远程解决，如有需要将安排技术人员上门处理。
可以，迁移服务需视新地址是否在服务覆盖范围内而定。根据您的配套，可能会产生迁移费用及合约调整。
不需要，提交申请时无需提供信用卡资料。服务获批后，付款安排将由 Astro 直接处理。
部分 Astro 电视配套可根据当前促销及服务情况添加串流服务等附加项目。可能需支付额外月费。
是的，光纤安装时通常会提供 WiFi 路由器。路由器型号可能会根据所选宽频速度配套而有所不同。
可以，我们会在处理您的申请前确认您地址的服务覆盖范围，以确保该地区可安装宽频服务。
马来西亚公民需提供 MyKad 复印件。外籍人士则需在提交宽频申请时提供护照复印件。
申请获批后，服务提供商通常会在 2 至 7 个工作日内联系您安排宽频安装预约。
大多数 Astro 宽频配套附带 24 个月合约期，从安装日期开始计算。如您搬迁，可能需要在新地址重新签订 24 个月合约。
可以，您可在新地址具备服务覆盖的情况下迁移宽频服务。合约期限可能会从新安装日期起重新计算 24 个月。
可以，您可申请在家中调整宽频设备位置。若属于非标准安装，可能会产生额外费用，并需在评估后直接支付给安装人员。
可以，您可转用 Astro 宽频。为避免服务中断，建议在终止现有宽频合约前先开通新的宽频服务。
标准安装在促销期间可能免费，但非标准安装（如设备迁移或复杂布线）可能会产生额外费用，并需直接支付给安装人员。
You may use the same feedback form and choose below options.
Category: I would like to request for refund
Sub Category: Request for Refund
For more info on the product including offers and setup, visit product.astro.com.my/multiroom
Please note that charges will be on a monthly basis (RM18.30/month) and this subscription is subject to a 3-months contract.
STEP 1
Switch off the power for your box and make sure that the adapter's power light is off.
STEP 2
Locate the SIM card at the left side and gently pull it out.
STEP 3
Wipe the SIM card's gold chip clean using a dry soft cloth.
STEP 4
Make sure the gold chip is facing down and reinsert it all the way in.
STEP 5
Switch on the power for your box and make sure that the adapter's power light is on.
Please wait for 5 minutes.
STEP 6
Turn on your Ultra Box. You should no longer be experiencing this problem.
If issue persist, please submit the issue in our Feedback Form with the error details and provide sim card number for assistance.
Photograph or scan your payment receipt, and send it to one of our contact platforms found here.
Yes, you will enjoy an Ulti box when subscribing to Primary/Entertainment/ Movie Pack OR an Ultra box when subscribing to Sports/Sports+/Movies+/Premium 1/Premium 2/Premium 3/Platinum Pack.
You will get FREE installation for both Ultra/Ulti box upon signing up with Astro & Broadband.
We are not able to transfer your existing Disney+ Hotstar access. To enjoy our bundle rates with one of our packages, simply sign up or renew your subscription to any of our new Packs for even better value and savings. Please visit astro.com.my to find out more.
Astro sends regular payment reminders to customers via SMS until their current charges have been paid. However, we encourage customers to pay their bill as soon as possible to avoid disconnection of Astro service. Please reach out to us here if you require more information about payment reminders or to change your contact details.
For TV packs only, 24-months contract commitment period. However, if in addition to the TV packs, if you would like to also sign-up for Broadband, the contract commitment will be 24 months as well. If you're an existing customer, your existing remaining contract duration (if any) will not be carried over to the new contract except for existing Disney+ Hotstar (3 Months Pack) and Multiroom subscription contract durations which will be carried over upon the migration to new packs.
Note: If you are subscribing to a bundle pack which includes Netflix or Disney+ Hotstar for the first time, you are required to maintain the respective app as part of your bundle selection for a minimum of 12 months, otherwise a cancellation fee will apply.
Astro Rewards is your free loyalty programme - a way for us to say thank you for being with us.
We're always adding new and exciting gifts, deals, and experiences for you - all ready and waiting in the My Astro app for you, right at your fingertips. Here's the best part, the longer you're with us, the better your rewards!
Yes, you will be able to access Disney+ Hotstar even if you remain on your existing Movies/Starter Plus/Value Plus Packs.
1. Please connect your computer or laptop to your Astro Fibre router using WiFi or LAN cable. Your LAN cable must be connected from the yellow port of Astro Fibre router (Any available port).
2. Once connected, open any web browser such as Google Chrome, Internet Explorer, Mozilla Firefox and etc.
3. On the address bar, type http://192.168.100.254 and below page will appear.
Login using your username and password if you have changed the router login setting. Otherwise, your default router login is as per below.
Username: user
Password: user
4. Once you have successfully logged in, the router's web-based setup page will appear.
5. At the top of the page, click WLAN to configure the WiFi parameters.
6. You may change the Primary SSID (WiFI Name) and the WPA Passphrase (WiFi Password) to follow your preferences for 2.4G Wi-Fi Settings, then click "Save & Apply" for the changes to take place.
7. You may make the same changes for 5G Settings by change the Primary SSID (WiFI Name) and the WPA Passphrase (WiFi Password) to follow your preferences, then click "Save & Apply" for the changes to take place.
What is the "iQIYI Video - Dramas & Movies" App?
The iQIYI App is an on-demand video streaming service provided by iQIYI that was first launched in June 2019 in more than 191 countries providing the best Asian dramas to viewers across the world. iQIYI allows subscribers to watch all their favourite Asian entertainment including dramas, variety shows, movies and anime, with subtitles in multiple languages and equipped with Dolby Atmos for the most immersive experience at their fingertips.
Where can I access the iQIYI App?
Starting 20 December 2022, Astro customers will be able to enjoy the iQIYI app as an add-to-bill service for an exclusive price via Astro and enjoy the app on their Ultra/Ulti Box, mobile app and website.
How do I access the iQIYI App on the Ultra/Ulti Box?
After completing the subscription process, you will be able to access the iQIYI App on the Ultra/Ulti Box by following the steps below:
On your Ultra/Ulti Box
Step 1: At the Home menu, go to the App Rail and select "iQIYI"
Step 2: Click "OK" on your Astro remote
Step 3: While on the iQIYI App Home Page, navigate to "VIP account" located at the top left pane and click "Login". A page with a QR Code will be presented on your TV screen
Step 4: Scan the QR code using your mobile device and you will be directed to the iQIYI mobile app
Step 5: Follow the steps under "On Mobile App" below to pair your iQIYI account with your Ultra/Ulti Box
On the iQIYI Mobile App
Step 1: Download the iQIYI App on your mobile device
Step 2: At the login page, select "Continue with Astro"
Step 3: Log in with your Astro ID
Step 4: Click on the "Me" icon located at the bottom of the screen, and you will be presented with your iQIYI profile page
Step 5: Click on the in-app QR code scanner located at the top right corner of the screen
Step 6: Scan the QR Code displayed on your TV screen with the in-app QR code scanner. Refer to Step 3 under "On your Ultra/Ulti Box" above
Step 7: The screen on your TV will reload automatically and the iQIYI App home screen will be displayed. Now, you can enjoy the iQIYI App on your Ultra/Ulti Box!
Can I access the "iQIYI Video - Dramas & Movies' App outside of Malaysia?
Yes, the iQIYI app is accessible globally. However, the content of the app might differ depending on the country which will be tailored based on local content rights and market preferences.
Can I download the content on the iQIYI App for offline viewing?
Yes, you can download selected content on the iQIYI app for offline viewing at a later time. To find the titles you have downloaded, you may go to Profile > My Downloads.
What is the storage requirement for content downloading?
The storage requirement is dependent on the type of videos users are downloading as the space needed varies between titles.
Are there any subtitles or dubbing available for the content on the iQIYI app?
The iQIYI app offers subtitles in multiple languages for all their content excluding some variety shows. However, no dubbing option is available yet. You will be able to select or switch off your subtitles when you play your video in full screen.
Can I change the interface language of the iQIYI app?
Yes, you may change the interface language of the app. To access the language settings, please click "Profile" > "Settings" > "Language" and select your preferred language.
If you have any further questions regarding the app, please go to "Profile" > "Help and Feedback". Thank you for your support.
iQIYI VIP Subscriptions
What is a VIP subscription?
As a VIP (Standard VIP or Premium VIP), you will be entitled to enjoy the benefits of the VIP subscription, including:
Access to exclusive content only on iQIYI
Early access to selected content episodes
Where available, access to high definition (up to 1080P viewing quality) and surroundsound (Dolby Audio) versions of the Content
The ability to skip advertisements
Up to 2 concurrent viewing
Additionally, as a Premium VIP, besides the benefits mentioned above, you will also be entitled to the following benefits:
Advance previewing of selected content episodes labelled as "locked"
Where available, access to high definition (up to 4K viewing quality)
Up to 4 concurrent viewing of VIP content, compared to only 2 concurrent viewing enjoyed by Standard VIP members
If you have more questions about these VIP privileges, please let us know by following these steps: "Profiles" > "Feedback". More privileges are in development for VIPs. Please stay tuned and join IQIYI as a VIP to enjoy these benefits.
How can I become an iQIYI VIP?
You may join iQIYI as a VIP by following these simple steps:
Step 1: Head over to www.astro.com.my/iqiyi
Step 2: Select your desired package (Standard VIP or Premium VIP)
Step 3: Click "Get it now"
Step 4: Log in using your Astro ID
Step 5: Click "Get it now" again
Step 6: Please read the prompted message, then click "Proceed"
Step 7: You will see a confirmation message upon successful purchase
How much does it cost to join iQIYI as a VIP?
All new and existing Astro Pay-TV customers are entitled to Astro special price when they signup for iQIYI as a VIP member via Astro at www.astro.com.my/iqiyi.
How do I make payment for my iQIYI VIP subscription?
The monthly subscription fee for your iQIYI VIP subscription will be reflected in your Astro bill accordingly. For example, your Astro billing cycle is on the 20th of every month and you just signed up for the iQIYI Standard VIP subscription via Astro on 15October. Your iQIYI monthly charge will be reflected on your upcoming bill on 20th of October, and on the subsequent months' bills, as follows:
When can I start enjoying my VIP subscription?
You will be able to enjoy all the content on the iQIYI app immediately upon successful purchasefrom the Astro website. You may enjoy your VIP privileges from the iQIYI app on your Ultra Box, Ulti Box, mobile devices (Android & iOS), Apple TV, Android TV, as well as on Web (www.iq.com).Please ensure that the account used to log in to the app is the same one used to purchase your iQIYI VIP subscription.
I am an existing iQIYI VIP; will I get to enjoy Astro special price?
If you are an existing iQIYI VIP, you may cancel your existing VIP subscription with iQIYI and signup again via astro.com.my/iqiyi to enjoy the special price by adding your subscription to your Astro bill.
Where can I view my iQIYI entitlement expiry date/next payment details?
You can view your iQIYI entitlement & payment details in the app by follow these steps:
Step 1: Go to the Home Page
Step 2: Click on "VIP subscription"
Step 3: Click on "Manage VIP subscription" (Gear icon)
After following these steps, you will be able to view your entitlement expiry date, next payment date & payment method.
How do I cancel my iQIYI VIP subscription?
You may cancel your iQIYI subscription in the app by following these steps:
Step 1: Go to Home Page
Step 2: Click on "VIP subscription"
Step 3: Click on "Manage VIP subscription" (Gear icon)
Step 4: Click on "Cancel VIP subscription"
Will there be any penalty fees if I cancel my iQIYI VIP subscription?
There will be no penalty fee if you choose to cancel your iQIYI VIP subscription. Your cancellation will take effect upon your current entitlement expiry date. Kindly note that if you cancel your subscription within 24 hours before your entitlement expiry date as reflected in the iQIYI app (not according to Astro billing cycle), your subscription may be auto renewed.
App Issues
Who may I contact if I encounter any problems with the iQIYI app?
There are 4 ways for you to contact us for assistance:
Astro Login
How do I register for an Astro ID?
Download the iQIYI app > Select "Profile" > Click on "Log in with Astro ID" > Click on "Do not have an Astro ID? Click here".
Can I update my email address/mobile number for my Astro ID?
Yes, please visit Astro's Self Service Portal via myastro.astro.com.my to update your email address or mobile number.
I have forgotten my password; what should I do now?
Step 1: Click "Log in" and click "Forgot my password"
Step 2: Enter your email address and click "Submit"
Step 3: An email will be sent to your registered email address with further instructions on how to reset your password
How do I unlock a locked user account?
You may contact Astro's Customer Service by:
Visit https://product.astro.com.my/box or check out our user guide for a quick and easy way to get started!
You may proceed with the following troubleshooting steps and it shouldn’t take you much longer than 15 minutes.
1. Please standby computer/laptop to access to the internet and connection must be via LAN cable (connect the LAN cable to the blue port in Cisco Router and direct to computer/laptop).
2. You may open any web browser such as Google Chrome, Internet Explorer, Mozilla Firefox and etc.
3. On the address bar, please go to http://192.168.1.1 and below page will appear.
4. Type the Username and Password as below. Then click "OK". (These are the defaults, if you have done previous configuration on your router the password may be different).
Username: admin
Password: admin (or time123)
5. Click "OK" when a Warning prompt that says,” Using this advanced utility to change your router settings could disable your network” appears. Below display will appears.
6. On the setup page, click the Wireless tab then click on the Basic Wireless Settings sub-tab.
7. On the Configuration View section, click the Manual radio button. Choosing the Manual setup will allow you to adjust your wireless channel according to your preference.
8. Click Wireless Security to view the security settings of your wireless network. Take note of the Security Mode and the Passphrase.
For the example below, the Security Mode used is WPA2/WPA Mixed Mode.
The Wireless name is called Network Name (SSID) and the Passphrase is your wireless password.
9. Now that you have the Wireless name and Password, you are ready to connect your wireless computers and devices to the network.
10. You may change the Network Name (SSID) and the Passphrase to follow your preferences and please ensure save the changes made. Please reconnect to the new wireless name with the new password once completed.
To cancel your Multiroom (Smart TV) subscription, please call us at 03-9543 3838.
STEP 1
On your remote, press the HOME button and the home menu will be displayed on top of your screen.
STEP 2
Navigate to Settings.
STEP 3
Navigate to Video Resolution and press “OK”.
STEP 4
Navigate to your preferred selection and press “OK”.
Recommended to select Auto.
STEP 5
Navigate to Save and press "OK" to confirm your selection if able to read the text properly.
Otherwise, navigate to Cancel to revert to previous settings.
Yes, you have the option to transfer the credit balance to another active Astro account. It will be considered as payment to that account and is subject to Astro's terms & conditions.
Astro & Broadband comes with 24-month contract commitment.
If you are already subscribed to the Movies/Premium 1/Premium 3/Platinum Pack, you are automatically entitled to access Disney+ Hotstar. Therefore, you will not be able to add on the Disney+ Hotstar 3-months pass.
In the new bill layout, there are three tax indicators for customer to refer: S1 (8%), S2 (6%), and N (non-taxable item). Each item list will be marked in accordance with the tax indicator below:
This change was made to ensure that all customers enjoy a better user experience on our platforms and are kept up to date with which email address and mobile number is linked to their account.
Multiroom discount rates will be removed upon splitting the account.
The default login of the router as below. If you have done a configuration on your router previously, the password may be different.
Username: user
Password: Router S/N (Available on the sticker at the back of the router)
4. Once you have successfully login, the router's web-based setup page will appear. Please follow below steps for the configuration.
5. From the left menu, choose Wireless 2.4GHz and then click Basic Settings tab on the left menu to access to below screen.
6. You may change the Wireless Network Name (SSID) and the SSID Password to follow your preferences, then click "Save" for the changes to take place.
Please reconnect to the new wireless name with the new password once completed.
7. Since this is a dual band router, you will have 2 Wireless Network Names (SSID) i.e. 2.4GHz and 5GHz. You may connect to any of the SSID, preferably with a stronger signal available.
You may change the Wireless Network Name (SSID) and the SSID Password to follow your preferences for 5GHz by choosing Wireless 5GHz then click Basic Settings.
Click "Save" for the changes to take place and reconnect to the new wireless name with the new password once completed.
Slow browsing using LAN cable
Looks like there is something wrong with your service connection.
Please run the Speed Test and attach the picture or screenshot of the speed test in the Feedback Form below, in order for us to provide further assistances.
Click here for Speed Test guideline.
Quick Info
A Speedtest is a service that provides free analysis of Internet access parameters, such as connection data rate.
Slow browsing using Wi-Fi
1. Router Positioning
Most people underestimate the importance of picking a good spot for a Wi-Fi router. Even a small shift in positioning could end up being the difference between day and night.
i) High vs. Low
Put the router as high up as possible to extend the broadcasting range of the radio waves. This also helps clear the router of possible interferences.
ii) Concrete & Metals
Make sure your router isn't blocked by any other objects, especially devices that are electronic. Also, avoid placing your router in your basement as this area is usually enclosed by a lot of concrete, which can be almost impossible for Wi-Fi signals to penetrate.
iii) Distance to Router
The further away from your router you get, the weaker the Wi-Fi signal. Therefore, the best option is to place your router as close to your devices as possible, but this is only practical if you have one main area where you tend to use your devices.
Otherwise, you should place your router near the center of your home. After all, Wi-Fi broadcasts in 360 degrees, so it doesn't make sense to put it at one end of the house.
2. Wireless Interference & Noise
You've probably never noticed but there are wireless signals all around you wherever you go and they're passing through you all the time. From where? Electronic devices, Wi-Fi routers, satellites, cell towers, and more.
Although Wi-Fi is supposed to be on a different frequency than most of these devices, the amount of radio noise can still cause interference. Some common causes of interference include:
i) Microwaves
ii) Bluetooth Devices
iii) Cordless Phone
3. Surrounding Wi-Fi signals
A truth of the modern world is that every household has their own Wi-Fi network, which can cause issues with channel overlap. This can be somewhat problematic in a townhouse, but is especially problematic in housing complexes and apartments where there can be many routers within close proximity.
Which is why it's important that you pick a good channel in your router settings. Modern routers can choose channels for you automatically, but sometimes it's better to investigate and find the best channel yourself.
4. Usage
More likely, however, is that the people on your network such as friends, roommates, or family members are participating in bandwidth-heavy activities like gaming and streaming Ultrabox/ Netflix.
Fortunately, if this is the case, you can prioritize your own network traffic by enabling Quality of Service in your router settings.
If the problem persists, please run a Ping Test, Traceroute Test and attach the picture or screenshot of both test results in the Feedback Form below, in order for us to provide further assistances.
Please make sure to attach the required screenshot(s) in ONE file (i.e. Microsoft Word document, PDF, Image file) before submitting the form.
Quick Info
A Speedtest is a service that provides free analysis of Internet access parameters, such as connection data rate.
A Ping Test shows how long it takes for packets to reach host.
A Traceroute Test traces the route of packets to destination host from our server.
1. Power reset (on & off) your TV, Astro Decoder, Modem and Router.
2. Ensure standard physical connection (No 3rd party devices connected to decoder and modem).
3. Please ensure at all-time your router is 0.5 meter away from your Astro Decoder to avoid signal interferences.
4. Please standby computer/laptop to access to the internet and connection must be via LAN (cable) [connect the LAN (cable) at any LAN port at router and direct to computer/laptop].
5. You may open any web browser such as Google Chrome, Internet Explorer, Mozilla Firefox and etc.
6. On the address bar, please go to http://www.speedtest.net/ and below page will appear.
7. Click "Change Server" to edit the settings preferred by Internet Service Provider (ISP).
8. Edit the server settings by search and select the required server required by ISP.
For Maxis provider - Select Subang Jaya - Maxis server.
For TIME provider - Select Shah Alam - TIME dotcom Bhd server.
For Allo provider - Select Cyberjaya - Global Forway Sdn Bhd server.
9.Click "GO", and the test will begin.
The test is completed once both download and upload speeds are displayed.
Sample of the Speedtest result is shown below.
**Please ensure the snapshot includes a time stamp and network used either LAN cable or wireless (as per picture above)
10. Kindly screenshot or take a picture of the result, name it as "LAN Speedtest".
11. Repeat the test once again using Wi-Fi connection (Please unplug your LAN cable and connect via wireless connection using your SSID).
12. Screenshot or take a picture of the result, name it as "WiFi Speedtest".
Option 1
Notes: You might be connected to LAN 1 if backbone is Maxis
Router connection
3. Please make sure the LAN cable is connected properly from router (Port 1-4 - Yellow port) to PC/Laptop.
4. If the issue persists, submit your feedback form and attach your modem light indicator picture/video for further assistance.
Option 2/ Option 3/ Option 5/ Option 6
1. Please turn off all devices (Modem and Router). By restarting your modem, you can isolate the possibility of overloaded processes in the modem, which would impact its performance.
2. Ensure the fiber cable from your wall socket and modem is securely connected.
3. Ensure both cables on the Modem (LAN Port 2) and Router (WAN Port - Red port) are properly connected.
Notes: You might be connected to LAN 1 if backbone is Maxis
Router connection
3. Please make sure the LAN cable is connected properly from router (Port 1-4 - Yellow port) to PC/Laptop.
4. Please make sure both cables on Router (Any Yellow port) and Astro Decoder (Network Port behind decoder) are properly inserted.
5. Switch on modem and router and please wait for 2 minutes to stabilise the devices after reboot.
6. If the issue persists, submit your feedback form and attach your modem light indicator picture/ video for further assistance.
Option 4
1. Ensure Modem/Router are connected tightly to the power socket.
2. Try to use another power socket / power source to eliminate faulty power sockets/power sources which could cause the issue.
3. If the issue persists, submit your feedback form for further assistance.
Starting 27 September 2023, Astro customers may purchase Qalbox by Muslim Pro as an add-on for an exclusive price of only RM9.50/month inc. of SST (RRP: RM12.90/month). After successfully adding Qalbox to your subscription, all Ultra and Ulti Box customers can access the app on their Astro Box, the Muslim Pro mobile app, www.qalbox.com, as well as enjoy premium Muslim Pro features on the app. Please visit https://product.astro.com.my/apps/qalboxmuslimpro for more information.
1. What is Qalbox by Muslim Pro?
Qalbox by Muslim Pro is a Muslim-friendly entertainment streaming service that is accessible via the Muslim Pro app. It hosts an extensive library of content that celebrates Muslim identities and cultures worldwide and aims to create a global platform for Muslim creatives and filmmakers.
2. What is the difference between Muslim Pro and Qalbox?
Muslim Pro is the go-to Muslim lifestyle app, recognised by millions of Muslims globally ashaving the most accurate prayer time and athan/azan application for salah (prayer). Muslim Pro has a full suite of features that help Muslims practise their religion and deen more purposefully with features such as a Qibla finder, reading and listening to the Quran, a digital tasbih and more.Meanwhile, Qalbox is a streaming service by Muslim Pro to enjoy Muslim-friendly movies, TV series, animations and more. After purchasing Qalbox as an add-on, Astro customers can stream the app on their Ultra/Ulti Box, www.qalbox.com or via the Muslim Pro mobile app.
3. Why should I subscribe to Qalbox by Muslim Pro with Astro?
For an Astro-exclusive price of only RM9.50/month inc. SST (RRP: RM12.90/month), you can look forward to a wide range of content genres, including acquired and original scripted programmes, movies, documentaries, children's animations, as well as Quranic recitations and supplications (du'a). From classic movies on history, origins and civilizations of Muslims to titles that showcase modern Muslim life across the globe - viewers can immerse themselves in the experiences of other Muslims' varied journeys, struggles, and triumphs.
Additionally, you can also enjoy Premium Muslim Pro features on the mobile app which allow users to access all in-app features without any advertisements, download audio recitations of the Quran to listen offline, and add the Muslim Pro widget to their smartphone Home Page to view all prayer times, amongst many other features.
4. Where can I access Qalbox by Muslim Pro?
If you are subscribed to Qalbox by Muslim Pro, you can access your favourite Islamic content on your big screen TV via the Ultra/Ulti Box, www.qalbox.com or the Muslim Pro app.
5. What happened to my Qalbox by Muslim Pro Premium free trial?
Your free trial of Qalbox by Muslim Pro Premium subscription with Astro has ended on 26 September 2023. We hope you have enjoyed it! You may continue streaming the app by adding it to your bill for an exclusive price of only RM9.50/month inc. of SST (RRP: RM12.90/month).
6. How do I subscribe to Qalbox by Muslim Pro Premium as an Astro customer?
Astro customers may purchase Qalbox as an add-on via their Ultra or Ulti Box, My Astro app, www.astro.com.my, or by contacting our Customer Contact Centre at 03-9543 3838 (call/WhatsApp). Please follow the detailed steps below if you require guidance on how to purchase:
a) Ultra or Ulti Box
Step 1: Open œQalbox by Muslim Pro under the apps rail at your Home Page. Click on any show posters to proceed with the purchase.
Step 2: Provide your Astro verified mobile number and enter the OTP to proceed
*if you have activated your Qalbox Premium free trial, please ensure the same mobile number is used
Step 3: Scan the QR on screen to log in/create a new Qalbox account and pair it with your TV
b) My Astro app
Step 1: Open the My Astro app and select œAstro Store in the bottom menu. Then, select œApps > œQalbox by Muslim Pro > œGet it Now
Step 2: Log in with your Astro ID. Then, enter your Astro verified mobile number and perform the OTP verification to purchase
Step 3: Log in to the Qalbox mobile app using the same phone number as Step 2
Step 4: Once complete, launch Qalbox on your Ultra or Ulti Box and pair your account to your TV
c) Astro Website (www.astro.com.my)
Step 1: Visit www.astro.com.my and select œProduct & Services. Then, go to œApps > œQalbox by Muslim Pro > œGet it Now
Step 2: Log in with your Astro ID. Then, enter your Astro verified mobile number and perform the OTP verification to purchase
Step 3: Log in to the Qalbox mobile app using the same phone number as Step 2
Step 4: Once complete, launch Qalbox on your Ultra or Ulti Box and pair your account to your TV
7. I already have a Qalbox account from the free trial; how do I purchase the add-on with the same account?
Simply pick up where you left off by following the steps in Q6 and purchase the Qalbox by Muslim Pro add-on. Please ensure that the mobile number used to purchase the add-on is the same mobile number used when registering for the free trial.
8. I have my own Qalbox account outside of Astro; can I stream it on my Ultra/Ulti Box?
Yes, you can! Just follow these simple steps to stream your Qalbox account on your Ultra/Ulti Box:
Step 1: Open œQalbox by Muslim Pro under the Apps rail at your Box home page.
Step 2: Select œGo to Qalbox by Muslim Pro app then scan the QR code on screen to log in to your existing account.
Step 4: Finally, enter the pairing code displayed on your TV screen to pair your account to your Ultra/Ulti Box.
9. How do I enjoy Qalbox by Muslim Pro on the website and mobile app?
a) Qalbox Website: After subscribing through any of the methods under Q6, you will automatically be able to enjoy the app at www.qalbox.com.
b) Muslim Pro mobile app:
Step 1: Download the Muslim Pro app from the Apple App Store or Google Play Store
Step 2: Click œLog In at the bottom right corner. Then, select œContinue with Email/Phone
Step 3: Switch to the œPhone tab and enter your name and mobile number
Step 4: After clicking Continue, enter the OTP code sent to your device for verification purposes
Step 5: Enter your email address and create a password
Step 6: Now, enjoy Muslim-friendly shows on the app! Simply use the same email or phone number provided to log in in the future
10. How many devices can I use to stream Qalbox by Muslim Pro at the same time?
You can access your Qalbox by Muslim Pro account on up to five (5) devices at a time. To ensure a smoother streaming experience, please sign out from any unused devices.
11. Can I download content on Qalbox by Muslim Pro for offline viewing?
At the moment, offline downloading of content is not available.
12. Are there any subtitles or dubbing available for the content on Qalbox by Muslim Pro?
Presently, Qalbox offers subtitles in English, Bahasa Malaysia, Bahasa Indonesia, and French for selected content. Their commitment is to expand subtitle availability to encompass an even broader array of languages for all content. At this time, dubbing services are also available for selected content and they are actively exploring options to enhance accessibility and cater to the preferences of viewers.
13. Can I access Qalbox by Muslim Pro outside of Malaysia?
Yes, simply download the Muslim Pro app and log in using your registered mobile number for Qalbox. You may be required to provide your email address and password for additional security. Once done, you may access Qalbox immediately.
14. What is a Qalbox by Muslim Pro Premium subscription?
With the Qalbox by Muslim Pro Premium subscription, users can enjoy all the Muslim-friendly content on Qalbox and stream them on up to 5 devices at the same time. Additionally, users will also be able to enjoy Muslim Pro premium features on the mobile app which includes accessing all in-app features without any advertisements, download audio recitations of the Quran to listen offline, and add the Muslim Pro widget to their smartphone Home Page to view all prayer times, amongst many other features.
15. I don't have an Ultra/Ulti Box; can I still subscribe to Qalbox by Muslim Pro with Astro?
If you are not an Ultra or Ulti Box customer, you may still subscribe to Qalbox by Muslim Pro and enjoy:
a) Qalbox on the mobile app and website
b) Muslim Pro features via Muslim Pro app
16. Who may I contact if I encounter any problems with Qalbox by Muslim Pro?
Please reach out to the Qalbox team by emailing them at support@muslimpro.com if you have any enquiries or require assistance with the app.If you would like to contact Astro, you may reach out to our Customer Service Centre by:
1. Submitting a feedback form here: www.astro.com.my/contactus/form; or
2. Reaching to us via WhatsApp by typing œHi at 03-9543 3838 for assistance
17. Will my personal information be protected?
Yes, Astro is bounded by the PDPA. All information received will be used in accordance with our Privacy Notice
| Step 1: Visit https://id.astro.com.my/ and click on “Forgot Password?” | Step 2: Enter your username, email or mobile number. A verification code will be sent to you. Please enter it into the field and click “Verify” to reset your password. |
Your existing offers with us will not be affected and will continue until the agreed upon date.
You can proceed with below troubleshooting if the weather is good. Ortherwise, you may try again later.
STEP 1
On your remote, press the “HOME” button and the home menu will be displayed at the bottom of your screen.
STEP 2
Navigate to SETTINGS and press “OK”.
STEP 3
Navigate to STB DIAGNOSTICS and press “OK”.
STEP 4
Refer to the signal strength % shown on the top left of your screen.
If it is 65% or higher, please go to WhatsApp to receive further help.
If it is below 65%, please go to STEP 5.
STEP 5
Switch off the power for your box and make sure that the adapter’s power light is off.
STEP 6
Unscrew the satellite cable from the box and pull it out.
STEP 7
Plug the satellite cable back into the box and screw it back securely.
STEP 8
Switch on the power for your box and make sure that the adapter’s power light is on.
Please wait for 5 minutes.
STEP 9
Turn on your box. You should no longer be experiencing this issue.
If issue persist, please attach a picture of your General tab of the STB Diagnostics for assistance.
Centralized Dish
If issue persist under a centralised satellite dish, please refer to your respective Building Management before contacting our agents.
We have discontinued offering the PVR box to our customers. You may opt to take up our latest 4K UHD supported Ultra Box instead. For more information, visit https://product.astro.com.my/box.
Alternatively, you may reach out to us at 03-7481 8000 for further enquiries or to sign up for the Ultra Box.
ransfer of Equipment Ownership
A request to transfer the equipment’s ownership from the existing account holder to a new account holder.
Note: Transfer of Equipment Ownership is not applicable for IPTV and NJOI account.
Merge of Equipment
A request from the account holder to merge the equipment from two different accounts into one account, provided the equipment must be within the same service address and registered under the same accountholder’s name.
Split of Equipment
A request from the account holder to split the equipment from one account to two different accounts and registered under the same account holder’s name.
You will be able to view your new package(s) within 24 hours of subscribing. Please note that if you are an Astro customer subscribing to HD channels, you will have to connect an HDMI cable to your TV before you will be able to enjoy the channels.
You need to identify your modem type by looking at the modem light indicator before proceeding with troubleshooting.
The type of modem is indicated as per below:
MODEM INDICATOR 1
MODEM INDICATOR 2
MODEM INDICATOR 3
BTS 1
3. Please ensure the LAN cable is securely connected from router to your devices (Astro Box/Laptop etc.)
Modem connection
Router connection
4. Now, power on modem and router, wait for 2 minutes to stabilise the devices after reboot. Your internet services should be restored.
5. If issue persists, please connect to our agent and attach your modem light indicator picture for further assistance.
BTS 2
1. Please power off your modem and router.
(This is to refresh your modem and router performance)
2. Make sure the fibre cable from your wall socket to modem is securely connected.
3. Please ensure both LAN cables on the Modem (LAN Port 2) and Router (Port 1) are properly connected.
Modem connection
Router connection
4. Power on your modem and router, wait for 2 minutes to stabilise the devices after reboot. Your internet services should be restored.
5. If issue persists, please connect to our agent and attach your modem light indicator picture for further assistance.
BTS 3
1. Please ensure your modem and router power plugs are securely connected to the power socket.
2. Alternatively, try to connect the power plug to a different power socket or power source. This step is to eliminate the possibility of faulty power socket which could cause the issue.
3. If issue persists, please connect to our agent for further assistance.
Kindly ensure that your mobile number is the same as the registered phone number of the Astro account holder as the OTP will only be sent to the registered number. For further assistance, please call or WhatsApp us at 03-9543 3838. Alternatively, you may submit a request via our online Feedback Form here: astro.com.my/contactus/form.aspx.
Astro is continuously improving our user interface and introducing new features to our platforms to ensure that your Astro experience is more seamless, efficient and user-friendly.
For details on our latest interface, Picture-in-Picture mode and auto-start interactive mode on Astro GO, please click here. For enhancements to the Title Information Page, the ability to disable the Profile Selection Screen and adjustable auto-standby timing, please click here.
In addition, we have also recently introduced an infinite scrolling feature at the title information page and the ability to select the video quality directly from the video player. For more information, please click here.
This issue occurs because your TV does not support the higher resolution.
STEP 1
Switch off the power for your box and make sure that the adapter's power light is off.
STEP 2
Switch on the power for your box and make sure that the adapter's power light is on.
STEP 3
Press the standby button repeatedly after switch on the power.
The Startup Options screen will appear on your TV.
STEP 4
Press "987" to access the Advanced Startup Options menu.
Then, press "1" to initiate a reset setting.
STEP 5
Press "OK" to confirm restore to factory setting.
STEP 6
After the factory setting is restored, TV will turn blank.
Please wait until the box completes initiate setup.
STEP 7
Press "1" to initiate Linux download on the software.
STEP 8
Once completed, the following screen will appear on your TV.
Refer to Installation Setup guide here to complete the setup.
You must subscribe to an Astro subscription (NJOI customers are not eligible) in order to get the Ulti Box.
The eligibility criteria for the Ulti Box are as follows:
New Customers
All new Astro customers with a monthly subscription fee of below RM100 will be entitled to select the Ulti Box upon signing up for Astro’s packages.
Existing Customers (Box Upgrade for Primary or Multiroom)
Existing customers are required to have an internet connection at home with a recommended internet speed of 10Mbps and above in order to upgrade your existing box to Ulti Box.
Note:
· Existing Ultra Box customers are not eligible for a swap to the Ulti Box.
· If your existing box is a PVR, you will lose access to all the recordings stored in the PVR
Multiroom (New subscription)
Customers subscribing for an additional multiroom subscription are entitled to select the Ulti Box as part of the subscription.
Tune to channel 200 - select on "My Account".Your Total amount due will be stated under the "Bill Summary" section.
**Please note that this feature requires your box to be connected to your home Wi-Fi. Alternatively you can perform the SMS steps displayed on the screen to check your bill amount.
The main changes are the revamped look and feel of the user interface on the Smart TV App, which include redesigns to the Astro interface that consists of title rows at the Home Page to feature popular franchises, new live programmes posters and changes to the menu bar for easier navigation.
For more info, please read our dedicated FAQ on this here.
In addition, we have also recently introduced a new look to the Title Information Page and the ability to disable the Profile Selection Screen. For more information, please click here.
STEP 1
Switch off the power for your box and make sure that the adapter's power light is off.
STEP 2
Locate the Smartcard at the front or right side and gently pull it out make sure that the adapter's power light is off.
STEP 3
Wipe the Smartcard's gold chip clean using a dry soft cloth.
STEP 4
Make sure the gold chip is facing upwards and reinsert it all the way in.
STEP 5
Switch on the power for your box and make sure that the adapter's power light is on. Please wait for 5 minutes.
STEP 6
Turn on your box. You should no longer be experiencing this problem.
If issue persist, please submit the issue in our Feedback Form and attach a picture of your General tab of the STB Diagnostics for assistance.
STEP 1
On your remote, press the HOME button.
STEP 2
Navigate to SETTINGS icon and press "OK".
STEP 3
Navigate to Manage Satellite Frequency and press “OK”.
STEP 4
Choose to Update Satellite Frequency and press “OK”.
STEP 5
Choose "Confirm" to continue Satellite Frequency Update and press “OK”.
STEP 6
Satellite Frequency Update progress screen will be displayed.
The updates will take approximately 20 minutes.
STEP 7
The status will be displayed once update is complete.
Please note that only one Disney+ Hotstar access is bundled to each Movies Pack subscription which allows two concurrent streams on Disney+ Hotstar.
You may proceed with the following troubleshooting steps and it shouldn’t take you much longer than 15 minutes.
1. Please standby a computer/laptop to access to the internet and connection must be via LAN cable (connect the LAN cable to the Black port at D-Link Router and direct to the computer/laptop).
2. You may open any web browser such as Google Chrome, Internet Explorer, Mozilla Firefox and etc.
3. On the address bar, please go to http://dlinkrouter.local./ and below page will appear. (These are the defaults and if you have done a configuration on your router previously, the password may be different).
Username: admin
Password: (Leave the field blank)
4. Once you have successfully login, the router's web-based setup page will appear. Please follow below steps for the configuration.
5. From the top menu, click Settings and then choose Wireless.
6. Below screen will appear to configure the wireless setting. Since this is a dual band router, you will have 2 Wi-Fi Names (SSID) i.e. 2.4GHz and 5GHz.
You may connect to any of the SSID, preferably with a stronger signal available.
7. You may change the Wi-Fi Name (SSID) and the Password to follow your preferences, and then click "Save" for the changes to take place.
Please reconnect to the new wireless name with the new password once completed.
Customers who subscribe to the Movies, Premium 1, Premium 3 or Platinum Pack will be able to access Disney+ Hotstar immediately and start streaming all their favourite Global, Regional and Malaysian hits upon activation.
The supported app platforms are iOS (requires iOS 13.0 or later), and Android (requires Android 8.1 or later), and all Harmony OS.
The supported web browser are Google Chrome, Safari, Mozilla Firefox, Microsoft Edge, Internet Explorer, Opera and other web browser.
No, there will be no additional charges to access Liga Malaysia.
Astro ID is the account you use to sign in and manage all your Astro services online. You can use your Astro ID for the following Astro apps and portals:
You can create an Astro ID using your mobile number or email address here. To secure your Astro ID, please proceed to next step and link the ID to your Astro account number (10 digits) or smart card number (12 digits).
Yes. As a Sports Pack customer, you will get access to Liga Malaysia as well as a variety of local and international sporting events as part of your subscription.
